Webex Reviews

The possibility to have conferences with several people. The best feature is that you know to whom you are talking. It's not like a phone conference where someone is talking, but if you don't recognize the voice, you don't know who is talking.

Also, I like the ability to integrate video conference into the meeting.

I'm work at Telefonica International. This tool improves our communications with people all around the globe.

Cisco WebEx is always developing more functions and improving on the ones that it already has. So, I think that all areas are improving already.

For three years now.

Yes, but it depends on the customers'/users' networks, not with Cisco WebEx in particular.

No issues.

I would give it a six out of 10.

Not previously. But currently, we also use Lync (Skype for Business), and WebEx is far far better than Skype.

No, it's very easy to implement as long as you have a clear picture of what you want. Also, the tool is very malleable, so you can easily change functionalities.

Cisco is not cheap, and this product is not the exception to the rule, but it is worth all the money paid.

No.

If you have the budget, go for WebEx. You won't find anything more stable, scalable, and with a fair support team.

- Team collaboration

- Webinars

- Relieved some bandwidth

- Freed up budget

- Customer Service/Support

- UX

- 3 years

- No, pretty easy

- No

- No

Customer Service:

- Poor

Technical Support:

- Average

- Switched from WebEx to another provider

- Straightforward

- In-house

- Annual contracts can be rough

- This is the best everyone knows about, but there are plenty other players.

One-click meetings have been the most useful feature once you get used to hosting meetings. You can preconfigure all the settings and litterally click once to start a WebEx.

As conferencing software goes from a user perspective, it's difficult to come up with something. The only thing that seems a bit cumbersome is when you're on a machine without the right environment and the app takes awhile start.

WebEx allows both host and participants to engage in an online class, conference, training session, or support case with ease.

Whenever I try to use it, whenever I plan a meeting, I visit the website and set it up. We use it primarily for meetings. 

The solution has many features. For example, it has more features than Zoom, which we also use.

You can configure whatever you want in great detail. It's very flexible.

The solution scales well.

It's a bit complex. There's more complexity involved than with, for example, Zoom. The extra features it offers makes everything just a little bit more confusing. They should work to make it simpler. 

The initial setup can be a bit difficult.

The stability needs to be better.

We've been using the solution for almost two years now. We've been using it since the beginning of the pandemic.

I wouldn't describe it as stable. I've had issues with it in the past.

In terms of scalability, you can install it to every client and you can invite hundreds of people into one meeting. The scalability is high and very good.

Thousands of people use the solution in our organization. It's used at all levels from management down.

I'm not sure if there are plans to increase usage or not. 

I've never actually dealt with technical support and therefore cannot comment on their service level. Whenever I have issues, I reach out to my internal IT team. They may have contacted WebEx at some point, however, I can't say for certain that's the case. 

We also use a solution called Jabber, which can communicate with Cisco. I also use Zoom.

The initial setup is a bit more difficult than, for example, Zoom, which is quite straightforward. 

There is just one person needed to install and maintain the product. 

I tried to install it myself, however, ultimately, I needed to get help from our system admins. 

We are a Cisco partner. We're also customers. 

I would recommend the product to others.

I'd rate it at an eight out of ten.

Public Cloud

Webex is very good for webinars and presentations. I used it for attending Cisco webinars and other security training. It's very good.

Overall the quality of the solution is very good.

The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises.

I have been using Webex for approximately one year.

Webex has been scalable.

We plan to increase the usage of Webex.

I have been in contact with the support for Webex and they have always solved our issue in a timely manner.

I have used Zoom previously and if I had to choose which one I prefer, I would pick Webex.

The installation is simple, and it takes approximately one hour.

I am able to do the implementation myself.

There are licenses for business to use the solution but for end-users, there is not.

I would recommend this solution to others.

I rate Webex an eight out of ten.

Public Cloud

Webex can be used useful for virtual meetings.

Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful.

I have been using Webex for approximately three years.

I have found the solution to be stable.

Webex is scalable.

We have almost all of the employees at my organization is using Webex.

I have not contacted support.

I have used Zoom previously.

The installation is straightforward, and only takes a couple of minutes to install.

The price of the license for the solution could be less expensive.

I would recommend this solution to others.

I rate Webex a ten out of ten.

Public Cloud

We primarily use the solution purely as a end-user support. We use it specifically for virtual meetings, 

Cisco is a pioneer in this particular technology. The features and technology have been adopted and they have been integrated with other solutions. 

Cisco Webex is definitely a good solution. 

The product is stable.

We find the solution to be scalable.

The initial setup is pretty simple.

The technical support on offer is excellent.

The licensing could be a bit simpler.

We've used the solution for three or four years. 

The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The scalability is good. If a company needs to expand it, it can do so. 

We have three or four engineers that work on the solution.

Cisco has very good technical support across all of its offerings, not just WebEx. They are helpful and responsive. We're quite pleased with their level of service.

We've used this solution for a very, very long time. We didn't use a different product previously. We do also use Zoom alongside WebEx.

The installation is quite straightforward. It's not a difficult implementation.

That said, I did not deal with a full implementation and therefore I can't speak to how long the deployment takes. 

One engineer is more than enough to handle deployment and maintenance. With cloud-based solutions, they simply have to activate the licenses and download the agent. That's basically it. Cisco has made it easy.

In terms of the licensing part, sometimes we don't understand the product line. It's a major difference between Cisco and Zoom. Zoom is more straightforward in terms of licensing and how costs are laid out.

The solution is subscription-based.

The product is expensive. Recently, during the pandemic, they came up with some promos however, otherwise, in a normal scenario, it is expensive.

I'd rate the solution at a nine out of ten.

I'd recommend the solution to other users and organizations.

Public Cloud

We use Webex for the same purpose as Zoom, i.e. to do web meetings, but we don't use Webex unless our customers require it.

Webex is clunky and it's hard to use. It's not simple. Webex is probably the most user-unfriendly of all of them. Whenever you're trying to get on it, it's an absolute pain.

It's hard to get Webex running, but once it's running it's okay.

I rate Webex four out of 10. I recommend people use Zoom instead.

On-premises