New Relic Reviews

We are using New Relic APM to monitor our production application and to get some insight into performance.

The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information.

The solution could improve by having more network monitoring features, such as for all the infrastructure.

I have been using New Relic APM for approximately six months.

The stability has been fine.

The solution is scalable. We had a lot of infrastructure at the beginning and it worked well.

The support could improve because they are not very fast and the information was not very accurate.

I would rate the technical support a three out of five.

The installation is straightforward, and it only took approximately one month.

Our office did the implementation of the solution.

The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features.

My advice to others is this solution is working fine for me and it might most likely be for you too.

I rate New Relic APM a nine out of ten.

Basically, I'm helping a customer of mine to set up monitoring items. What I'm doing is comparing solutions in order to create a document that I can give them so that they can pick one final solution.

The client is looking for infrastructure and for an application. 

So far, we like the insights.

Working with the solution is very easy. It's user-friendly. 

Overall, it's a good product, from what we have evaluated.

Currently, we're more in the process of gathering materials. The solution is quite new for us.

I haven't yet had too much of a chance to read up on the product or to compare it to other solutions to see if there are items that are standard elsewhere but lacking in this product. I need more time with the solution to really talk about any shortcomings if they exist at all. 

It would be nice if there were pre-made dashboards. There should be out-of-the-box options that you can have. It would be nice to have something already done, so that you don't need to reinvent the wheel again, to create your own dashboard. 

The pricing might be high if you are a company that goes through a lot of data.

I've been using the solution for about two years or so.

We're working on figuring out the pricing.

It looks like it's a little bit about how much data you ingest. Therefore, if you have a big environment, then it might not be good to ingest that month, as that much data will cost you a lot. 

On the other hand, Dynatrace has a good set of features where you can trace down to the application. However, they are more expensive they don't have some dashboards and cost is an issue for the client.  

I'm also looking at Dynatrace and Datadog.

The thing is all of these three solutions are doing the same thing. It depends. What we're currently comparing is pricing and if they work for the company on a budget level. We want to see what offers the most for the best rate. We're still trying to figure that out.

I'm just a consultant. I'm not a partner or a user of the solution.

I'm not sure if I have any specific advice to a company considering this solution as we are still in the early days of considering of this solution is the right fit. However, it's important to go through the process and examine a solution according to your company's unique needs. What works for our client might not work for everyone and vice versa. There needs to be a bit of research.

In general, I would rate the solution at an eight out of ten. It's a good product. It just depends on what you need as a company.

We are basically testing three products before going live with the new release of the software. We are also using it to monitor our production.

You can immediately see if there is some slowness. It can also alert you, and you can fix the problem pretty soon. In pre-production, you can ensure that everything is okay, and you don't put the worst performance to production. The performance should at least be at the same level as before.

The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features.

It is easy to use, and it gets the job done.

There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic.

The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.

I have been using this solution for four years.

Their technical support is pretty good. Sometimes, they took longer than I hoped. There were times when they took a couple of days, but I got help, and it is working.

They seem to have a new pricing model, and I would advise others to look out and ask them before buying.

The biggest lesson that I have learned from using this solution is that you don't always guess right. Without APM, you can guess where the problem is, but with APM, you can actually see where it is, which is nice to know.

I would rate New Relic APM a nine out of ten. It is a good product. There might be another product that is better than this, but this is the product that I use and recommend first.

We primarily use the solution for watching user behavior, among other use cases.

The VPN is one of the solution's most valuable features for us.

We like that we have the ability to view users and speculate.

The initial setup is very easy.

The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.

The solution does not seem to be lacking any features. I can't say that I recommend any specific features for the next release.

I've been using the solution for about 2 months, more or less. It hasn't been too long just yet.

The stability of the solution has been good for us so far. We don't have any problems with it. It's reliable. It doesn't crash or freeze. There aren't bugs or glitches. 

We've found the scaling to be good. If a company needs to expand it, it should be able to do so without any problems.

Currently, we have four or five people using the solution. Our company, however, works for my customers, and therefore we have a lot of ongoing projects.

Technical support has been good so far. That said, we haven't really had any technical issues either. We're satisfied with the level of service we've received so far.

We didn't find the initial setup complex. The implementation was straightforward and simple.

The deployment was pretty quick as well. It might have taken us one to two hours to get everything done.

We're just customers. We're end-users. We don't have a business relationship with the company.

I would recommend the solution to other organizations. We've had a good experience with it so far.

On a scale from one to ten, I would rate the solution at a ten. It's pretty much perfect for our purposes.

We were using New Relic Synthetics to test our application, which retrieved data from the web on a daily basis. Our second use case was that it helped us to isolate any bad code.

You put the hooks in for the website as a database, and you can drill down into all of the offending code. You can even go down into the SQL. We were running an Oracle database and I was the DBA, so the SQL level was my responsibility.

The most valuable feature was drill-downs. I was able to use it to drill-down into the SQL, get the response time, as well as the allocation based on IO, CPU, and the other resources attached to the SQL queries.

We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right.

There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search. Certain things like this would have helped me a little bit.

We used New Relic Synthetics for at least a year, up until the end of 2019.

It's a stable solution and we never had a problem with it.

Prior to New Relic, we were using some Oracle tools such as AWR. Although they were useful, they were not really proactive. New Relic is a more proactive tool, as it were.

I was not involved in the initial setup, but it was done in-house by one person. It took at least half a week to complete it. This included setting up the service, and Slack integration. It took a nice amount of time, in total.

I loved this product, but we can no longer afford it, so we dropped it.

Honestly, at first, I was very hesitant about using this product. My advice is to learn to use it and learn all of the features because it has many of them, not all of which are documented, but they work wonders. For us, they really helped a lot.

I would rate this solution an eight out of ten.

The primary uses case was to monitor all the front end servers, code, and query optimization for code and DB to enhance the performance, detect and remove anomalies which cause a long time to process the functions. 

It gives us useful insights for end-users and gives more information which led us to drive the future strategy for the application for business units.

The most valuable feature is New Relic Insights.

End-user, Synthetics monitoring, Infra, and DB monitoring are very good.

Our customers are happy with the dashboard and the data that it displays and the correlation between the components.

Data retention should be increased, advanced RCA and all possible and best recommendations should be provided. 

Pricing should be revised

I have been working with New Relic APM for six months.

I have never been in contact with New Relic support.

The closest alternative is AppDynamics and the best part its On-prem module is also available. the support is not as good as the product

New-relic is easy to use and the implementation support is awesome.

The complexity of the installation depends on the environment. If the infrastructure is simple then it can discover all of the units in an hour or two. If on the other hand, the environment contains a gateway and a proxy then it might be complicated by having to open the proper ports and establish communication with the cloud portal.

We have our own team for implementation, deployment, and maintenance.

The pricing depends on the count of agents and the level.

Appdynamics

For people who are comfortable with the cloud, this is the best option and a product that I recommend. So far, our customers are all happy with it.

I would rate this solution an eight out of ten.

We use the Synthetics component to evaluate load balancing and monitor the average throughput of data on the system.

The most valuable features are infrastructure monitoring and application performance monitoring (APM).

We are developing alerts and methods using the New Relic Query Language (NRQL).

The licensing cost is a little high and it should be brought down.

It would help customers if there were an on-premises version available.

I have been using the New Relic Browser for five or six months.

We have had no issues with respect to stability.

Scalability has not been a problem.

We have not needed to contact technical support.

I am using Dynatrace at the same time and I don't see much difference between the tools in terms of setup. In terms of usability, Dynatrace makes it easier to get the information that I want.

It is really easy to onboard a new application with New Relic. There are a couple of things to be installed and configured. Overall, it is simple and straightforward and I don't see much of a challenge.

We have an in-house technical team for implementation and deployment.

This is an expensive product.

This is a solution that I definitely recommend. If you want to keep monitoring your site and find the performance of it, this is a good option to do so. 

I would rate this solution and eight out of ten.

We primarily use the solution to optimize web pages and to track user behavior.

The solution's most valuable aspects are that it tracks java better and operates very efficiently.

The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help.

The solution could adjust the pricing to make the costs more reasonable.

I've been using the solution for three months.

The solution is quite stable.

The solution is scalable. We have about 15 people using it currently. They're mostly developers and managers and we all use the product daily.

The solution offers 24/7 support and they are quite efficient.

We didn't previously use a different solution.

The initial setup is very straightforward. Deployment took about a week. It doesn't require more than three people to deploy and maintain the solution.

We had a vendor partner assist us with the implementation.

The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that.

There were other options that were considered, but I was not a part of the decision making process.

The solution is a cloud-based software.

I'd rate the solution six out of ten.