New Relic Reviews

Our primary use case is for application performance management (APM. We use New Relic to monitor API performance on the servers. It is a safety monitor for the performance.

New Relic is now the leader in efficiency improvement. We are able to configure our own specific dashboards so that we can monitor the things which we want to monitor. 

Some of the parameters in our deployment, which we already know and we want to monitor constantly, can be selected on our own custom dashboard.

The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters.

I would like to see the company implement the AI auto-baseline feature which Dynatrace has.

New Relic APM is more stable than Dynatrace. I don't have to upgrade that often. I'll need to upgrade Dynatrece after every few months for any of the new releases. 

Sometimes, with Dynatrece after an upgrade to the new release, i.e. if I need to upgrade every half a year, it's not compatible or it has some compatibility issues.

I don't have any issues with the scalability of either New Relic or Dynatrace. They are both quite scalable.

New Relic doesn't have any offices in my country, so most of the time we have to use the web for resources or phone support for customer service.

New Relic APM was recommended by another vendor to our company. The software platform features and the local support of the agency were included in the package. 

Those two factors sold us on New Relic APM as a solution.

New Relic APM installation is quite easy and very straightforward.

Pricing is better with New Relic APM than Dynatrace.

I recommend evaluating both New Relic APM and Dynatrace to see which features benefit your company specifically. Dynatrace is easier for getting started with no experience.

If you are a very experienced user and have intimate knowledge of your network architecture, then choose New Relic APM over Dynatrace.

The reason we chose New Relic is the pricing. I will rate New Relic APM an eight out of ten for review. Overall, New Relic is not as good as Dynatrace.

I have to understand my own system and I like the New Relic APM dashboard. The software could be faster and more automated.

We use it for application and infrastructure monitoring. It covers all of our systems, including our main eCommerce system.

As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things.

It's reliable, and the APM is the best of the market today.

I would like if it could have predictive analysis. Today, we only have the option to configure thresholds.

In addition, it would be nice to have centralized log management, like Datadog does. As New Relic already has all of the application information and traces, it could compare them with application logs and do better analysis.

Thus, it could be cheaper, have predictive analysis and log management.

It supports our Black Friday week, when our requests increase about 500 percent. It's very stable.

We never had any issue with scalability. It is perfect. It currently monitors about 150 EC2 instances and several AWS services.

For the integration and configuration of New Relic in our AWS environment, we need to install an agent on all the EC2 instances to get the APM working. Also, it has an IAM user on the AWS Management Console, allowing for AWS metrics and for it to monitor other services.

We renewed our contract directly with New Relic since our systems were hosted on on-premise data centers.

The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools.

It easily integrates with PagerDuty, our on-call management and notification system.

We use this for application monitoring of our product.

The solution makes it very easy to have a holistic view.

They have baseline level alerting.

There is room for improvement on the alerting, insights, and infrastructure monitoring. It provides basic level alerting, and I would like more details. 

I would also like an infrastructure network that provides real-time views, showing the issues.

Compared to their competitors, they are missing some features at the moment.

We haven't faced any stability issues.

We haven't faced any scalability issues.

They have a pretty good technical support.

The integration went smoothly with this product.

We also considered Datadog, but New Relic had better features for our use case and good support.

We don't have an AWS version right now.

We use New Relic for monitoring and alerts. 

We detect issues using dashboards that we built on New Relic. For example, if our drivers are taking too long to get rides, we usually detect the problem using New Relic dashboards.

The user experience with dashboards and the machine learning features are its most valuable features. The dashboards are useful for BI and fraud detection, if implemented the right way.

The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka.

The stability is good. Because it is calibrated for SaaS, it is transparent for us.

The scalability is good because it is SaaS.

The technical support is good.

The integration and configuration was good for our containers and LAN disks.

The detection piece of it brings us a big return on investment.

Splunk and Dynatrace are the alternatives in the market. New Relic is the solution that our company purchased.

I have used another product at my company called Dynatrace. Though, I think New Relic is better because its dashboard is more intuitive for users. I use Dynatrace at my company because we have a partnership with them.

New Relic is the best choice because the product has good dashboards, scalability, and environments.

We use it for monitoring the CPU, memory, services, email rates, etc.

We monitor the Internet daily, or every few days. Then, every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause.

• The APM
• Monitoring
• The capabilities which allow you to easily see whatever you are looking for.

• I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues.
• I would like more deep dive monitoring into services and being able to install it on some apps.

It is stable. We don't have any issues.

The scalability is good. We have a few thousand servers, and it is up and down based on the traffic and need. We have New Relic on all of our servers.

We don't use the technical support.

The integration and configuration of this product in our AWS environment was quite easy.

We have it integrated mostly with our physical servers.

The product saves time and money.

Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace.

The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing.

In addition to New Relic, we evaluated Monitis and Dynatrace. We chose New Relic because it was cheaper for us as a startup, and it is also faster and more user-friendly.

Go with it. It is a good product. It gives us the visibility that we need in monitoring.

The AWS version is easier to deploy than the on-premise version.

We use it for application performance monitoring. It helps us to track down the bottlenecks in the application, whether it is in the database or the front-end. It is helpful for our developers when they are tracking down issues.

We are concerned about our application's print and load times. It should be faster for the end user's experience. New Relic has helped us in terms of the optimizing our print and loading times.

It has solved many of our performance issues.

The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful.

The stability is good. We haven't had any issues with New Relic. We load test for about 10,000 users accessing the application for every five minutes. This is our use case, and New Relic was used to monitor how the application is performing.

We use SaaS, so we don't really manage New Relic in any of the boxes.

The scalability is good, because it is already running on AWS.

We have not used technical support.

The integration and configuration of this product in our AWS environment was very easy.

We have plans to integrate with other products going forward.

It has saved on our developers' time when digging into performance issues.

The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good.

Purchasing from the AWS Marketplace is very straightforward. When you buy it from AWS Marketplace, you can go with both options: URL SSL license and On Demand. So, when you are building, it is part of AWS, and this is convenient for end users.

We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us.

The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers.

We evaluated a couple of other vendors: AppDynamics and Datadog. They were quite a few other players as well, but we are happy with New Relic because it is simple to use and the developers can use it in their development.

Evaluate it, because it supports almost all the popular run times. Most of the popular languages support this, like Java. So, it makes it adaptable and easy to use.

I work predominantly on AWS.

• Infrastructure management
• Application management

We have an operations center which uses it quite extensively to manage production. They can go back and look at trending and history of the applications. They have alerts set up which trigger off of it. 

I go in afterwards and help do the root cause analysis and troubleshooting.

It is a software solution as a service, so I don't have to manage it on-premise.

I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics. I have not seen the ability for it to do this and having some way to do this would be awesome.

The stability is fine.

It seems scalable enough. We are always hitting the limit of the number of agents that we have, then we buy more and it works.

I have not used technical support.

New Relic SaaS seems to do some things much better than SolarWinds, which we have on-premise.

Give it a try, install it, and use it. I don't have to manage the server and worry about the database, storage, and VMs being up and running, etc. It is always there.

We use it for application performance monitoring.

Its most valuable feature is application performance monitoring.

It gives me a complete x-ray of the application to understand where the bottlenecks are, then improve and fix issues.

We send through all our real-time transactions through it, and it is very stable. 

The scalability is very good. We have a large real-time environment for processing payments.

Their technical support is pretty good and responsive. We have a real good relationship with them.

The integration and configuration of New Relic was straightforward and easy.

It works well with the AWS platform that we are using. The integration with AWS was straightforward and easy.

We have seen ROI.

Comparatively, the pricing is expensive.

I zeroed in on New Relic. I was looking for a cloud native product at the time that I was looking for a solution, and two years ago, it was one of the leading products. It was quick to market, and we wanted to implement something quickly. It provided all the features which were required, and we didn't have to do our own installs within our data center.

Give it a shot. See if it meets your use case.

I have used the on-premise and AWS versions. The versions are very similar.