New Relic Reviews

We used it more heavily before Synthetics came, but it’s kind of like Synthetics, but used domestically.

It allows us to perform threshold testing to see how quickly transactions are getting out to customers, providing us with data such as response time and adequacy.

Our software does significant data queries, so we throttle performance according to region just to keep the application up. Now we can open it up completely because of New Relic tools.

Ability to quickly identify different browser usage performance issues across our application functions. Again saves time in coding to enhance the end user experience.

It enables us to fine-tune our application quicker. It's also better if we find issues in our application than if our customers find it.

It also prevents performance issues because we're able to see potential issues before they cause real problems.

I can't recommend any improvements to Browser. I really can’t find anything that I don’t like about these apps.

Deployment was very simple.

We've encountered no issues with stability.

Scaling has not been a problem.

I've not had to use technical support.

We had no problems setting it up.

It has the ability to simulate real-world testing outside of the US, emulating conditions outside the US with remote-access. The rest of world doesn’t have internet the way we do. Because we’re a cloud-based solution, it doesn’t perform consistently the same because of internet issues in other countries.

When our app passes critical threshold, can quickly go to Transactions and/or Database views and immediately see the code areas causing the issue. Saves so much time in debugging our code and environments.

Allows us to test and monitor performance for our international deployments in Asia and Central America throughout the release cycle.

It replicates testing, and we have a much higher level of functional and scripted testing across our application. We can execute test cases as they’re meant to be.

I honestly can't think of any areas for improvement. It's a complete solution that gets a 10/10 in my book. I really can’t find anything that I don’t like about these apps.

No issues with deployment at all.

We've encountered no issue with stability.

There have been no issues with scalability.

Once I had to file a support ticket which was resolved on the same day. It may have been a setup ticket for the kind of test we wanted to run.

We had no problems setting it up as it was very straightforward.

We didn't consider any other solution.

It helps us keep our customers happy, that’s the bottom line. When it responds the way they expect, they’re happy.

It shows us where the bottlenecks are in our code. It was great to reveal where our code was insufficient or needs to be refactored. The most important thing is that it tells us where the latency in throughput and response time are.

What we have we’re happy with, but we’re still evaluating.

Very stable. Never had any issues.

Very extensible. Support and QA can look at the parts they care about and that allows for feedback and communication across the teams. It’s been great for our support team.

Never had to contact them.

We knew that we were going to move into SaaS, and these are the kinds of tools we’re going to need to get there.

Very straightforward. In this day and age, that’s what you expect from a service like that. Being able to set my alerts and the thresholds for those alerts is very intuitive.

We look at what it produces – I don’t look at cost. We look at what you can get from the product. If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity.

New Relic was it. We looked at other things we could put together ourselves, but they weren’t the full package. Something like this is all-inclusive; it’s a one-step.

We look for their reputation, how many people are using the solution. When your peers talk about it, you know that’s something you should consider. Knowing also who their customers are and how long they’ve been around is important.

The ease of use, the information you can get out of it from the very little things you do – you get so much out of it. It’s very intuitive. You don’t have to read a manual – you just use it.

The New Relic toolset has become part of our SDLC -- reviewing the changes we made for impact to the production environment. It's been a valuable asset to identify areas for improvement in our application.

We utilize the APM, BROWSER, and INSIGHTS dashboards on a daily basis to monitor the health and performance of our application.

We really love the INSIGHTS query and dashboarding capabilities. It would be great to see this expand even further with more options for querying.

None at all.

No.

Customer Service:

10 -- New Relic has been very responsive and helpful when we've had to contact them.... and it was mostly about 'how do I do xxx' and not related to product problems.

Technical Support:

10/10

No.

Very easy -- install the agent and reload the dashboard!

In-house

Improved product performance and customer satisfaction.

Don't be hesitant to reach out to New Relic in the pre-sales process to ask questions for help.

We are a web development agency, focused on Drupal CMS. As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in. New Relic provides deep analysis for data and server health so it lets us know of network bottlenecks before we deliver the project to enhance our product. Therefore, we can be sure that we deliver the best value for our customers.

In our experience, the Server Insights are valuable.

Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres.

We had no issues with the performance.

It's been able to scale for our needs.

9/10

It was easy and we documented all the steps that we took to make it easy for everyone. You need to be a server admin of course to do it, but you don't need much experience to install and run New Relic.

We did it in-house, you just have to follow the documentation.

It would be nice if we could buy it annually instead of monthly.

We evaluated many products, and chose New Relic because of its deep integration with Drupal.

If you are using Drupal you should get New Relic. I would say that even if you don't use Drupal, you should get it. New Relic helps us to improve our team quality and to get our projects done with best practices. It will help you get to know everything about your infrastructure.

We've been able to automate a lot of our interactions with it. Also, it has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra).

I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow. It added many more clicks and was surprisingly frustrating. Luckily, that was mostly reverted, but more recently, around six months ago, they redesigned the error reporting page. This is another example of a tool that worked fine, but which is now very hard to use.

About six months to a year ago, we invested a lot of time automating a lot of our interactions with New Relic. However, their API couldn't do a lot of things, and even getting a list of errors was impossible without scrubbing every application/server manually and checking health conditions yourself. This seems very basic. While they have made a new API version, we've had difficulty with that as well. 

Additionally, I'm told that they will deprecate completely the old API, which now means I need to reimplement everything that was working in this new version.

It's been a stable product. We haven't had any issues with instability.

It's scaled for our needs. We haven't had any issues with scalability.

Cost is significant with a lot of extras. For instance, another big negative point is the inability to monitor random URLs not tied to the one pinger per application. They've added it which is great, but now it costs extra for using it in any real capacity.

The website is much more responsive because we are able to quickly pinpoint the worst pages – we can be really targeted with where we put our resources. In a lot of areas, one page takes one minute, the next can be ten, then some take one, some take 30 seconds. You have to decide at what point you want to focus, this allows us to find the pages that are really painful for users, and fix those and make them a lot better.

It’s absolutely the ability to get a really specific read of what is taking up time. For example, if a webpage takes two minutes to load it tells you why it’s taking so long.

They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking. And, a super nice way of presenting that.

It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics. The sales people need to be on board on this end.

There were no issues.

From a point of view of showing you what to do fine but in terms of showing you what to do with the data infuriatingly unhelpful. Very friendly and available however.

There was no solution in place previously.

We implemented in-house.

It was able to really effectively find the problem and solve it – it sped up the pages considerably.

The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers.

The alternative is to do UNIX profiling. Basically, you do it piecemeal, and amongst those piecemeal solutions is also browser profiling, and it’s really hard to justify. We thought about it, as if you’re a relatively small company New Relic is expensive, but it's way better than that. The price point is an issue so we turn it on and off when we need it. Not a great solution for a start-up.