New Relic Reviews

We use this solution to provide insight into how the UI is performing.

We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.

We would like a dashboard feature to be created for this product.  This would allow us to monitor both the front and back-end of our UIs performance, and then report on it.

We would also like the solution to increase the details that are provided when there are system abnormalities.

We have been using this solution for three years.

We have found this to be an overall stable solution.

We have found the cloud-based version of this product to be scalable.

We use an in-house support team for this solution. They are our first-line contact point to resolve any issues that arise on a day-to-day basis.

Positive

We were previously using a different, comparable solution. However, we decided to switch to this product as it provided lower response times.

I would rate this solution a nine out of ten.

New Relic APM is an application monitoring tool.

There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good.

New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information. 

Within short periods of monitoring, we do not have a problem it is only when it crosses the retention period that we are not able to correlate the errors with the log.

I have been using New Relic APM for approximately two years.

New Relic APM is stable. In the last two years, we have not faced any stability issues. If the vendor is having a maintenance issue they will notify us in advance.

I rate the stability of New Relic APM a six out of ten.

They are a costly solution and the stability should be better for the price.

The scalability of New Relic APM is good.

There are two types of users, one is the basic user which is free and has limitations. We have approximately 40 basic users. The second type of user is pro which does not have the limitations of the basic user. We have 10 pro users.

The support from New Relic APM is good. We create a ticket, and immediately after we have the support. 

I rate the support from New Relic APM a five out of five.

We were using another solution previously. New Relic APM was picked by the organization because they preferred it, and this is why we switched. New Relic APM is easier to configure.

The initial setup of New Relic APM is simple.

The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic.

I rate the price of New Relic APM a one out of five.

We evaluated other solutions, such as Dynatrace and Datadog. When comparing New Relic APM to other monitoring tools, it's not complex and is similar in features.

I rate New Relic APM a six out of ten.

It has the ability to simulate real-world testing outside of the US, emulating conditions outside the US with remote-access. The rest of world doesn’t have internet the way we do. Because we’re a cloud-based solution, it doesn’t perform consistently the same because of internet issues in other countries.

When our app passes critical threshold, can quickly go to Transactions and/or Database views and immediately see the code areas causing the issue. Saves so much time in debugging our code and environments.

Allows us to test and monitor performance for our international deployments in Asia and Central America throughout the release cycle.

It replicates testing, and we have a much higher level of functional and scripted testing across our application. We can execute test cases as they’re meant to be.

I honestly can't think of any areas for improvement. It's a complete solution that gets a 10/10 in my book. I really can’t find anything that I don’t like about these apps.

No issues with deployment at all.

We've encountered no issue with stability.

There have been no issues with scalability.

Once I had to file a support ticket which was resolved on the same day. It may have been a setup ticket for the kind of test we wanted to run.

We had no problems setting it up as it was very straightforward.

We didn't consider any other solution.

The ability to do layered reporting quickly and in real-time on stats is the most valuable feature to us.

It makes my executives happy because it allows me to provide them with usage statistics. We have three types of users: customer, internal, and vendor. We can see who’s logged on, when, how long, what views they’re using, what data elements they’ve updated and how often, and which features of all reports that customers retrieve and use the most. And management knows who’s doing work and who’s not, and who's doing what they’re supposed to be doing.

I'd like to be able to do visual selection of fields, so that executives who don’t enter queries and select what they want, but they’ve already announced that -- all that's now available. The only limitation we experience is with Insights query limit of 1,000 transactions. If there was an ability to do a “true” 4 weeks of transactions either by running Asynchronously in the background and returning an excel dump or by paging/tabbing the 1,000 transactions per window view, it too, would be perfect.

It has a limit of only 1000 records. I can run a query, and it will only give me feedback on 1000 regardless of the filters I use. Some users are heavy users and have more transactions. I’d like the ability to do 10,000.

I would like more than 1000 views.

First time we tried to do dashboard with nested queries, we had trouble getting syntax correct with tags. Tech support was very supportive with three one-hour sessions with my developers. Since then, it’s never been an issue. They literally hand-held them to get them to put the tags within our code to get the right results.

There were no problems.

If you invest in it and take the time to set it up correctly within the application, the sales and marketing information of the product will pay for itself within the first day or two.

Basically, I'm helping a customer of mine to set up monitoring items. What I'm doing is comparing solutions in order to create a document that I can give them so that they can pick one final solution.

The client is looking for infrastructure and for an application. 

So far, we like the insights.

Working with the solution is very easy. It's user-friendly. 

Overall, it's a good product, from what we have evaluated.

Currently, we're more in the process of gathering materials. The solution is quite new for us.

I haven't yet had too much of a chance to read up on the product or to compare it to other solutions to see if there are items that are standard elsewhere but lacking in this product. I need more time with the solution to really talk about any shortcomings if they exist at all. 

It would be nice if there were pre-made dashboards. There should be out-of-the-box options that you can have. It would be nice to have something already done, so that you don't need to reinvent the wheel again, to create your own dashboard. 

The pricing might be high if you are a company that goes through a lot of data.

I've been using the solution for about two years or so.

We're working on figuring out the pricing.

It looks like it's a little bit about how much data you ingest. Therefore, if you have a big environment, then it might not be good to ingest that month, as that much data will cost you a lot. 

On the other hand, Dynatrace has a good set of features where you can trace down to the application. However, they are more expensive they don't have some dashboards and cost is an issue for the client.  

I'm also looking at Dynatrace and Datadog.

The thing is all of these three solutions are doing the same thing. It depends. What we're currently comparing is pricing and if they work for the company on a budget level. We want to see what offers the most for the best rate. We're still trying to figure that out.

I'm just a consultant. I'm not a partner or a user of the solution.

I'm not sure if I have any specific advice to a company considering this solution as we are still in the early days of considering of this solution is the right fit. However, it's important to go through the process and examine a solution according to your company's unique needs. What works for our client might not work for everyone and vice versa. There needs to be a bit of research.

In general, I would rate the solution at an eight out of ten. It's a good product. It just depends on what you need as a company.

We use the Synthetics component to evaluate load balancing and monitor the average throughput of data on the system.

The most valuable features are infrastructure monitoring and application performance monitoring (APM).

We are developing alerts and methods using the New Relic Query Language (NRQL).

The licensing cost is a little high and it should be brought down.

It would help customers if there were an on-premises version available.

I have been using the New Relic Browser for five or six months.

We have had no issues with respect to stability.

Scalability has not been a problem.

We have not needed to contact technical support.

I am using Dynatrace at the same time and I don't see much difference between the tools in terms of setup. In terms of usability, Dynatrace makes it easier to get the information that I want.

It is really easy to onboard a new application with New Relic. There are a couple of things to be installed and configured. Overall, it is simple and straightforward and I don't see much of a challenge.

We have an in-house technical team for implementation and deployment.

This is an expensive product.

This is a solution that I definitely recommend. If you want to keep monitoring your site and find the performance of it, this is a good option to do so. 

I would rate this solution and eight out of ten.

The most valuable features to us are--

• Measuring performance from the applications point view against the view of the customer's browser,
• Being able to troubleshoot issues due to an app or network issue, and
• The error rate is helpful in finding issues in the server pool.

It helps us troubleshoot issues quicker, and when we're using it for performance analysis, several items can boil to the top. We can look at what's going on and what's slow and causing problems, instead of looking in general at which queries or operations are causing slowness.

I can't think of much to improve. We're very used to the way it looks and the traces. It's much better than it used to be, but perhaps the retention on some of the old problem traces would be an improvement. I think they run out after a relatively short amount of time and being able to look back and spot check some of them. If we have a problem today, it would be nice to look at back at the traces by, say, a week or a month even if there wasn't a problem then, so we can compare whether it's relatively slow or it suddenly become slow.

But I think the data layout is great as everything you need is at the top and we can able to drill down further and further to individual server,s or into the error rate and individual transactions.

The code is great. We don't have any issues, and I think that's the majority of New Relic customers. You have issues with your first customers, fix the issues, and then leave it alone until the next issue comes along.

Our track record is the same, we used it, troubleshot it, and then the developers fixed it.

I think we're finding more and more ways to use it. Because of plug-ins, we are pushing as much information in front of the app to the developers. I think too many companies end up with too many tools, but with New Relic, we want to keep in front of our developers all the time.

We've had to contact tech support several times, and each time they've been great. Their one-time survey call is good.

We've been using AppDynamics alongside New Relic. We had issues finding some problems, so we brought in AppDynamics and were able to dive further in, but after about six months, New Relic traces we're exactly as in-depth and usable. We were pretty confident with New Relic, and brought AppDynamics in to dive deeper, but their interface was Flash, which was slow and not nice.

Everything else about New Relic was nice. We could put different pieces of data in front of the developers, which is nice. They don't have as much information as we do in Ops from our other tools, but they get just the right amount of information to see where the bottlenecks are.

It was quick and simple. Always, whenever we look at a product, including ours, we've got in the back of our heads, what's the mean time to pretty graph? How quick is it to get data in front of you and that's usable? Within minutes we were able to get the information, and the first hour was great with New Relic.

When we're looking at new products, we look at whether the product works, how it works. Doing tests that are long enough is hard as no one wants to spend the time doing it, so I try to make sure that it won't take more than 14 days to set up correctly. If it's important enough, then the trials will be done.

It is one of the things that helps DevOps work in our organization and has helped stop finger pointing. It gives both sides enough info to help point us in the right direction of finding where an issue is. It gives us the insight into production to developers that operations doesn't want developers to have, and it allows them to use it all the time.

With the help of New Relic APM, we managed to deliver an online B2B application with average response times below two seconds, where with v6, the average response times was about 30 seconds.

The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team.

They need to improve the alerting and dashboarding as these are the key features in DevOps.

Once we had stability issues when the New Relic agent was overwhelming the IIS process, but that was a long time ago. We spoke to New Relic, and they delivered an agent to fix the problem.

We've not had any issues scaling it. We work with Java, and the agent is easily implemented.

Customer Service:

Many times, they have been of great help even though support is in America and we are in Europe; we get help within eight hours.

Technical Support:

The support department has good technical knowledge and is customer-friendly. Even if you don't answer their follow-up questions, the issue is resolved.

The setup is really straightforward. Install a server agent on the operation system, and install an application agent in the application.

We developed in-house and also maintain the developed application.

I don't have actual numbers, but as we improved the quality of the application, we received less incidences compared to applications without New Relic.

New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention. I suggest a pricing between.

We did investigate other software, such as Ruxit and AppDynamics, but the price and quality of New Relic made us choose New Relic.

I think all online applications need to have APM software implemented to actually knów the performance state of the application.