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Analyst at a manufacturing company with 1-10 employees
Real User
Top 20
Intuitive platform but synchronization could be improved
Pros and Cons
  • "The feature I find the most about Zoom is that you can have a private chat in a group call."
  • "Zoom also has an issue with logins. For some reason, especially with institutional accounts, it is common to get kicked out and verification processes don't work all the time."

What is our primary use case?

My primary use cases for Zoom are work, school, and private calls. However, my private calls only go over Zoom if a lot of people need to be involved for things like birthday parties or something like that. 

What is most valuable?

The feature I find the most about Zoom is that you can have a private chat in a group call.

What needs improvement?

The synchronization could be improved. However, synchronization is as much a connectivity issue as a software one. If they can somehow introduce a compression algorithm that could reduce the throughput necessary, that would probably alleviate a lot of the issues of the data of the network connection. However, overall, I think it's pretty good. I like lean products.

Zoom also has an issue with logins. For some reason, especially with institutional accounts, it is common to get kicked out and verification processes don't work all the time. This does depend on which device you have, what kind of operating system you are in, and if you switch operating systems. The migration of your account is actually pretty difficult and it is something that they should look at. The transferability between different environments is super important.

How are customer service and support?

I have not had to contact Zoom's technical support. 

How was the initial setup?

The initial setup was easy for me. You go online and install it and it's done.

What's my experience with pricing, setup cost, and licensing?

I have not paid a single cent ever for Zoom. However, I am paying with my data.

What other advice do I have?

Take 10 to 20 minutes to get to know the platform or ask someone to just walk you through it once. It's very intuitive if you know anything about technology.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Regional Councillor at a government with 1,001-5,000 employees
Real User
Has good screen sharing capability but is difficult to collaborate on the spot
Pros and Cons
  • "The screen sharing feature is valuable. It is easy to set up a meeting if you are on a call with a non Teams user if you need to do screen sharing."
  • "It is difficult to collaborate."

What is our primary use case?

Right now for meetings, we are using Zoom. We use it for video communications. Since the pandemic started we started using Zoom. Our first experience we had a problem with security. We got people bombing the meetings. 

What is most valuable?

The screen sharing feature is valuable. It is easy to set up a meeting if you are on a call with a non Teams user if you need to do screen sharing. COVID-19 is showing us a new way to communicate, that everything doesn't have to be face to face meetings. And so the more you can really understand the capability of the software, the better you are.

What needs improvement?

It is difficult to collaborate. You have to book a meeting first before being able to do anything. We have had experiences where the meeting has frozen. We had to shut it down and get back on again to keep going. Zoom has privacy issues and also stability issues. I would like to see integrations into other applications. It would be nice to have multiple people be able to collaborate on the same screen.

For how long have I used the solution?

We have been using Zoom for three or four months. Since the Pandemic started.

Which other solutions did I evaluate?

I would much rather be using Teams and be able to dial up anybody. With Teams, you can collaborate and share files with anybody. Teams are more dynamic. We have also used Skype.

What other advice do I have?

I would rate Zoom at a five on a scale of 10. I don't think it has all the integration. This is also because of security issues.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Client Executive at a computer software company with 10,001+ employees
Real User
Easy to use, simple document sharing, but more channel building features needed
Pros and Cons
  • "The solution is easy to use and loads up documents for sharing."
  • "There was a situation not long ago when there were some security fears. Some users had somebody else take control of their calls. They might have addressed these issues now, but the security needs to continue to be upgraded."

What is our primary use case?

We use Zoom internally and externally in our organization for communicating with associates or with clients.

How has it helped my organization?

Zoom has benefited our company because it is easy to set up and for clients to use. When we are doing presentations or discussions at various levels of sales it is a good tool.

What is most valuable?

The solution is easy to use and loads up documents for sharing.

What needs improvement?

There was a situation not long ago when there were some security fears. Some users had somebody else take control of their calls. They might have addressed these issues now, but the security needs to continue to be upgraded.

There are certain ways you can build channels for clients and opportunities in Teams that would be a benefit to add to Zoom. I have been using Teams more than Zoom because it has a lot more capabilities for sales and communication, building, and working with the team.

For how long have I used the solution?

I have been using Zoom for approximately one year.

What do I think about the stability of the solution?

The stability is good. I do not remember Zoom having any glitches, or time-out issues, it always seemed consistent.

What do I think about the scalability of the solution?

The solution is highly scalable. We extensively use Zoom, we have approximately 24,000 employees in my organization and many, if not all, have used Zoom. 

Which solution did I use previously and why did I switch?

I use Teams and Zoom in my company.

How was the initial setup?

The setup of the solution is straightforward.

What other advice do I have?

I rate Zoom a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Public Sector Cloud Services Account Manager at a manufacturing company with 10,001+ employees
Real User
I'm pretty satisfied with the user interface
Pros and Cons
  • "I've never had to use tech support for it. It just works."
  • "My company uses the Zoom security setting that requires the host to admit users. The host often forgets to do that, so you sometimes have a lot of people sitting out there. It would be nice if Zoom made it obvious that somebody is in the waiting room."

What is our primary use case?

Most of my organization uses Zoom. I'm in sales and everyone in this department uses it. Tech and sales use a combination of Zoom and Teams. Occasionally, we might use something like a Cisco WebEx when the customer requires it. For example, we deal with federal government clients and intelligence agencies, and they have strict requirements for communications security.

What is most valuable?

I'm pretty satisfied with Zoom's user interface.

What needs improvement?

My company uses the Zoom security setting that requires the host to admit users. The host often forgets to do that, so you sometimes have a lot of people sitting out there. It would be nice if Zoom made it obvious that somebody is in the waiting room. Also, Zoom could add the ability to have multiple users share screens.

For how long have I used the solution?

I've been using Zoom for at least two years. 

What do I think about the stability of the solution?

Zoom does seem to use a fair amount of resources on your system. If you have other apps open, the audio can get really choppy sometimes if you try to do something else, like send an email. I did not notice this until just recently, so I don't know if this is something Zoom changed or if my system needs to be updated.

How are customer service and support?

I've never had to use tech support for it. It just works.

Which solution did I use previously and why did I switch?

Before we started using Zoom, we were using WebEx. Quite honestly, I think the reason the company switched was purely political.

What other advice do I have?

I rate Zoom nine out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Principal Consultant at a computer software company with 51-200 employees
Real User
Top 5
It's free, but it could be more reliable
Pros and Cons
  • "The most valuable feature is that it's free."
  • "Zoom's audio quality could be improved. I feel like Teams is more reliable because sometimes the audio is patchy on Zoom, whereas I've never had a problem with Teams."

What is our primary use case?

My primary use case is for virtual meetings. I have Zoom for personal use. 

What is most valuable?

The most valuable feature is that it's free. 

What needs improvement?

Zoom's audio quality could be improved. I feel like Teams is more reliable because sometimes the audio is patchy on Zoom, whereas I've never had a problem with Teams. 

For how long have I used the solution?

I have been using Zoom for two years. 

What do I think about the stability of the solution?

Zoom doesn't seem very stable. I have experienced patchy audio quality during calls. 

What do I think about the scalability of the solution?

I only use Zoom for personal purposes. 

How are customer service and support?

I have never contacted technical support. 

Which solution did I use previously and why did I switch?

I also use Microsoft Teams for meetings because my company pays for the subscription. Teams is more reliable and stable than Zoom. 

How was the initial setup?

The installation just takes a few clicks and you're done. I have an IT background, but it doesn't make a difference. It's very easy. 

What about the implementation team?

I installed Zoom myself. 

What's my experience with pricing, setup cost, and licensing?

Zoom is free. If I had to pay for a subscription, I would just use Teams instead. 

What other advice do I have?

I rate Zoom an eight out of ten. If you're implementing it for personal use, then I recommend Zoom, but if you want to implement a solution for business purposes, I would go for Teams. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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YaganadenNaicken
Senior Information Technology System Engineer at State Informatics Limited
Real User
Top 20
Stable, good quality, and the remote desktop control feature is helpful
Pros and Cons
  • "The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure."
  • "I would like to be able to have multiple users open and collaborate on a document at the same time."

What is our primary use case?

Some of our clients use Zoom for video conferencing, so we use it to have meetings with them.

What is most valuable?

The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure. The remote features all us to do this.

The conference call meeting is a good feature.

I get quick access and the performance is good.

The quality is good and video meetings are very clear.

What needs improvement?

I would like to be able to have multiple users open and collaborate on a document at the same time.

For how long have I used the solution?

We have been using Zoom for two years.

What do I think about the stability of the solution?

Zoom is a stable solution, which is why we're using it.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and technical support?

I would rate the technical support an eight or nine out of ten.

Which solution did I use previously and why did I switch?

Most of the time, we use Microsoft Teams for our meetings. Our choice of video conferencing or virtual meeting software depends on what the client is using.

With some of the other products that we have used, we have experienced poor quality and lost connections. I don't think that it is related to our network because when I switch to Zoom, it works fine.

What other advice do I have?

Overall, Zoom is a good product and I recommend that people use it.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Development Manager of Storage Systems at a manufacturing company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Sends meeting invites, collects statistic information, and its easy to set up
Pros and Cons
  • "Zoom has great functionality for virtual meetings. It's best in class."
  • "In general, the price could be a little cheaper."

What is our primary use case?

I primarily use Zoom for virtual meetings.

What is most valuable?

Zoom has great functionality for virtual meetings. It's best in class.

You can create invitation letters for people to join meetings.

It collects statistics that are helpful for showing you details such as who has joined the meeting.

What needs improvement?

In general, the price could be a little cheaper.

For how long have I used the solution?

I have been working with Zoom for a couple of years.

What do I think about the scalability of the solution?

We have fewer than 100 users. For us, scalability is great, and we may increase our usage in the future.

How are customer service and support?

I have no experience with support because I have never needed any.

Which solution did I use previously and why did I switch?

From time to time, we use Microsoft Teams. However, Zoom is the product that I prefer.

How was the initial setup?

The initial setup is quite easy. I have set it up at least ten times in the past six months.

What about the implementation team?

My specialty is hardware but I am able to do the Zoom installation personally.

What's my experience with pricing, setup cost, and licensing?

There is a licensing fee and although the price is fair, it can be a little cheaper. 

What other advice do I have?

This is a product that I like a lot and I'm happy with using it. I would recommend it to others.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Project specialist at a insurance company with 1,001-5,000 employees
Real User
Easy to use and has nice features for virtual meeting rooms
Pros and Cons
  • "This is the easiest product to use for videoconferencing."
  • "I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen."

What is our primary use case?

I primarily use Zoom for webinars and virtual classes.

At the beginning of the pandemic, we started using Zoom for work. After some time, we switched to Microsoft Teams for that purpose. We talk to our providers using Zoom but it is not common.

This is deployed in a Linux environment.

What is most valuable?

I like the virtual meeting rooms in this product. They are very good and have very nice features.

This is the easiest product to use for videoconferencing.

What needs improvement?

The interface could use some improvement. I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen.

For how long have I used the solution?

I have been using Zoom for approximately two years, since 2019.

What do I think about the stability of the solution?

Zoom is a very stable product.

Which solution did I use previously and why did I switch?

I did not use another similar product prior to Zoom.

I also use Microsoft Teams. We changed to Teams for work but I still use Zoom here and there.

How was the initial setup?

Downloading and installing Zoom was very easy to do. It did not take a long time.

What's my experience with pricing, setup cost, and licensing?

I use the free version of Zoom that is available for download.

What other advice do I have?

Overall, I really like Zoom and it has everything that we need. The only complaint I have is about the interface.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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