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Head of Credit Risk Management at IFS Capital
Real User
Good for internal communications, allows you to share screens, and is easy to setup
Pros and Cons
  • "The most valuable features are that you are able to share the screen, and draw on it."
  • "The time limitations for the free version should be increased from 40 minutes."

What is our primary use case?

The primary use case is for normal web meetings. We use it for internal communication.

We have regular weekly meetings and for those who don't have to share any screens, we just call.

What is most valuable?

The most valuable features are that you are able to share the screen, and draw on it.

What needs improvement?

The time limitations for the free version should be increased from 40 minutes. We do have an account but not enough to go around.

During the screen sharing, there is an option to zoom in. If they could add a feature where you could just drag if you wanted to zoom in or when you want to zoom out, that would be great.

For how long have I used the solution?

I have been using the latest version of Zoom for three months.

Buyer's Guide
Zoom
June 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability is acceptable. There are no serious issues.

What do I think about the scalability of the solution?

It's relatively easy to scale zoom. You just get another ID.

We have 100 users.

How are customer service and support?

We have not contacted technical support.

Which solution did I use previously and why did I switch?

Previously, we did not use a different solution. We stared with Zoom.

How was the initial setup?

The initial setup is relatively okay, but it's not as easy as Google Meet.

What about the implementation team?

I did the installation myself, it took a couple of minutes.

What's my experience with pricing, setup cost, and licensing?

We have an account but we are also using the free version.

What other advice do I have?

If you are interested in a free version, you should go with Google Meet because there is no time limit.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
President/CDS at Comcast Business
Real User
Easy to use for multi-person meetings, but an option to encrypt communications would be nice
Pros and Cons
  • "This video conferencing product is easy to use."
  • "The security needs to be improved."

What is our primary use case?

I use Zoom for having virtual multi-person meetings.

What is most valuable?

This video conferencing product is easy to use.

You can present your desktop during meetings.

What needs improvement?

The security needs to be improved.

The ability to encrypt communications would be nice.

For how long have I used the solution?

I have been using Zoom for a couple of years.

What do I think about the stability of the solution?

Zoom is stable for the most part. Like any product, there can be issues with instability, but it is adequate for my needs.

How are customer service and technical support?

I have not been in contact with technical support.

Which solution did I use previously and why did I switch?

I have used Google Meetings, GoToMeeting, GoToWebinar, Webex, and ON24. I also use Skype or Skype for Business, although I don't like either one.

These days, I mostly use Zoom. It is what I prefer when I need to have multi-person meetings for longer than 40 minutes. I would also say that it is a lot more stable than Webex and GoToMeeting.

What's my experience with pricing, setup cost, and licensing?

The price is $149 USD yearly.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Zoom
June 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
reviewer1358499 - PeerSpot reviewer
RPA Operations Manager at a consultancy with 51-200 employees
Real User
Good connectivity and clarity of sound has improved communication internationally
Pros and Cons
  • "Ability to record sessions."
  • "Password requirement for every meeting."

What is our primary use case?

We're a small company, around 65 people. Some are external consultants and the rest are employees. We've been using Zoom since well before the pandemic. I'm the RPA operations manager and we're a customer. 

How has it helped my organization?

We're a remote organization, so the ability to have video conferencing is very helpful, both internally and externally with our clients. Not everything requires face to face or video conferencing, but it's nice to have that ability and on the current outlook of the world, I think it's going to be the way to go in the future. 

What is most valuable?

I like Zoom because you can record your sessions. You have the option to be able to select whether or not your audio is through your laptop or through your phone and you have different recording options. You can record with or without sound. We have the option to use the free 40-minute sessions or to pay for anything longer. One of the benefits of the 40 minute free sessions is that anyone can access them and it's great for short meetings. Also, Zoom recently implemented a Microsoft Office add-in, which means you can now schedule Zoom meetings without having to go into the Zoom app.

What needs improvement?

The one thing I don't like is that they now require you to have a password for every meeting and when I'm just dealing with my staff, where I want to have a conversation but not necessarily a meeting. I know this was implemented due to security concerns, but I don't necessarily like it or need it for everything. That's the only thing I've come across that I didn't really care for, especially in cases where I'm not really using it for a video conference, but for a conference line. 

For how long have I used the solution?

Our company has been using this solution for about a year. 

What do I think about the stability of the solution?

The solution is currently handling hundreds of thousands of people across the country and across the world so it's pretty stable.

What do I think about the scalability of the solution?

There isn't really an issue of scalability as we don't maintain it and each individual contractor or employee downloads their own version. When updates comes through, we'll get a patch or  a new version and they'll be required to upload or install it before they can continue using the solution, like with any other product.

How are customer service and technical support?

I've never used technical support. 

Which solution did I use previously and why did I switch?

I like Zoom better than WebEx or Skype. We're dealing with people all over the world, so specifically when we're connecting to Columbia or South America, Skype doesn't hold up well, Zooms' clarity seems to be much better. I think the connectivity of Zoom is better. 

How was the initial setup?

The initial setup is very straightforward and simple - download it and you're off to the races.

What other advice do I have?

I would rate this solution a 10 out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director at a tech vendor with 10,001+ employees
MSP
The Whiteboard feature enables meetings in which everyone can join to type, draw, and write
Pros and Cons
  • "Whiteboard is a good feature for having a meeting in which everyone can join to type or draw, and write. If we have a brainstorming-type meeting, we can share our own ideas with the whiteboard."
  • "They should improve the sharing file features from accessing the internal network. If we cannnot share our documents through this meeting, our meeting productivity will decrease dramatically. We need these features."

What is our primary use case?

We use Zoom for our internal meetings and meetings with customers. We also use this platform for our training programs. For internal meetings, we use it through our internal network. For the training, we use the public network. Since we have the COVID-19 situation, we cannot have a meeting or training face to face, so we select this platform instead of Skype for Business which lacks features we expected and has a slow network. Mostly, our meeting size might be 3 to 20, and the training might be 10 to more than 100 people. 

How has it helped my organization?

Showing our faces helps this COVID-19 circumstance to feel that we are not alone and we can easily access and communicate with each other. We do not have a limitation for our communication. We can communicte with each other anywhere and anythime. However, we have a security issue and cannot use some of the features from our company network. One example is that we cannot share the internal use only files because the file sharing feature through our network cannot use it. That made us choose another platform. 

What is most valuable?

Whiteboard is a good feature for having a meeting in which everyone can join to type or draw, and write. If we have a brainstorming-type meeting, we can share our own ideas with the whiteboard.

Breakout room helps us to set the group discussion during the training. Before this platform, we have to design the multi-network to achieve this situation.

Icon status chat helps if the participants have any questions or any comments the facilitator can see through the features. These features are important because the facilitator cannot see their face directly so we cannot see their expression and never know whether they understand what the facilitator says.

What needs improvement?

Security is the biggest concern issue right now, otherwise, we cannot use this platform in our organization. That situation will affect our meeting and training infrastructure. Our use is not only communication but also sharing useful documents and ideas.

They should improve the sharing file features from accessing the internal network. If we cannnot share our documents through this meeting, our meeting productivity will decrease dramatically. We need these features.

We need features like a dashboard type for the whiteboard. After moving to the breakout room, they can write or create some outputs on the whiteboard. However, after moving back to the main room, they cannot share the outputs. If it is a text, we might paste and copy but it is not user-friendly.

For how long have I used the solution?

I have been using Zoom for one month. 

Which solution did I use previously and why did I switch?

We are considering some of them like WebEx, MS Teams because it solves our issues.

What's my experience with pricing, setup cost, and licensing?

The use case and size will matter to the organization.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Roni Wijaya - PeerSpot reviewer
Vice President of It Operations at a computer software company with 51-200 employees
Real User
Top 10
Compared to GoToMeeting Google Duo, Google Hangouts, and TeamViewer, I find that Zoom is generally more stable, easier to use and has more features
Pros and Cons
  • "Zoom is stable and easy to use."
  • "When a lot of people join a meeting it is not possible to shrink the pictures and show them on a single screen."

What is our primary use case?

We use this solution for video conferencing.

What is most valuable?

The video conferencing is very smooth and it is easy to share content.

Zoom is stable and easy to use.

What needs improvement?

When a lot of people join a meeting it is not possible to shrink the pictures and show them on a single screen. Instead, we have to scroll to another screen. It would be nice if we could resize the frame.

For how long have I used the solution?

We have been using Zoom for two weeks.

What do I think about the stability of the solution?

Zoom is a stable solution.

What do I think about the scalability of the solution?

This is a scalable video conferencing product. We have 278 users and I have tried having 70 people in a single conference, which worked well.

Which solution did I use previously and why did I switch?

In addition to Zoom, we also use Webex. I have found that sharing material is much easier in Zoom. In fact, we tried using Webex with our partner and they could not share material but with Zoom, they could do it.

What's my experience with pricing, setup cost, and licensing?

There is a 40-minute time limit when you use the basic version, which is free. The limit is for meetings with three or more people.

Which other solutions did I evaluate?

I have tried several solutions including Google Duo, Google Hangouts, GoToMeeting, and TeamViewer. I find that Zoom is generally more stable and easier to use than other solutions, and it also has more features.

What other advice do I have?

My advice to anybody who is considering this solution is to try the basic version for free. I highly recommend it.

I would rate this solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chaiwut Rateepoon - PeerSpot reviewer
Core Solution Delivery Manager at G-Able
Real User
Top 5Leaderboard
Easy-to-use product with efficient reliability
Pros and Cons
  • "It has efficient security features as well."
  • "The product's interface needs enhancement."

What is our primary use case?

Our primary use case for Zoom is for conducting meetings and attending virtual learning sessions.

What is most valuable?

The platform's most valuable features are collaborative video call and chat functionality.

What needs improvement?

The product's interface needs enhancement.

For how long have I used the solution?

We have been using Zoom for many years.

What do I think about the stability of the solution?

It is a stable product. I rate it a ten out of ten.

What do I think about the scalability of the solution?

The platform is capable of handling around many hundred users.

Which solution did I use previously and why did I switch?

We used Microsoft Teams before.

How was the initial setup?

Zoom is easy to install.

What about the implementation team?

I implement the product myself. It's mostly an automated installation process.

What's my experience with pricing, setup cost, and licensing?

We have to pay for the product's license.

What other advice do I have?

I recommend stable, easy to use, and reliable. It has efficient security features as well. I rate it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Henny Claessens - PeerSpot reviewer
SIG’s (Security & Authorizations, HCM, BI, Solution Manager, User Experience) at VNSG
Real User
Top 20
Provides valuable feature for communication and has an easy setup process
Pros and Cons
  • "Zoom's most valuable feature is communication."
  • "There could be more integration options for Zoom."

What is most valuable?

Zoom's most valuable feature is communication.

What needs improvement?

There could be more integration options for Zoom.

For how long have I used the solution?

We have been using Zoom for five to six years.

What do I think about the stability of the solution?

I rate Zoom's stability an eight out of ten.

What do I think about the scalability of the solution?

The product is highly scalable. I rate its scalability an eight out of ten.

How was the initial setup?

The initial setup is easy. I rate its process a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

It is an inexpensive product. I rate its pricing a two out of ten.

What other advice do I have?

It is a good product. I rate it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Manager, IAM (Des317) at Inspira Enterprise
Real User
Top 5Leaderboard
Has good scalability and an easy setup process
Pros and Cons
  • "It is a stable product."
  • "The platform's feature for screen sharing needs improvement."

What is our primary use case?

We use Zoom for meetings, conferencing, and presentation purposes. We use it for end-user management as well.

What is most valuable?

Zoom has all the essential features.

What needs improvement?

The platform's feature for screen sharing needs improvement. We should be able to pause it while checking emails or messages in a meeting room, similar to Webex.

For how long have I used the solution?

We have been using Zoom for a couple of years.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

We have 4,000 to 5,000 Zoom users in our company. It works fine in terms of scalability. We have plans to increase the number of users.

Which solution did I use previously and why did I switch?

Different organizations use different collaboration tools. I use Zoom as it is easy to use, and my current organization uses it. I use Webex and Teams as well.

How was the initial setup?

The initial setup is easy. It requires five to ten minutes to complete. We need to download it on our system, register, and install it.

What about the implementation team?

We implemented the product in-house.

What other advice do I have?

I recommend Zoom to others and rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user