CIO at a financial services firm with 51-200 employees
Real User
Great functionality, very reliable, and offers excellent video and audio quality
Pros and Cons
  • "The video and audio quality are very good."
  • "Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which worries us in general. We have to update this solution to use it for business purposes soon. We have to check it with an independent security product to verify its safety."

What is our primary use case?

We primarily use the solution to run meetings with our partners occasionally.

What is most valuable?

We like that the solution is very common. Everybody is using this type of collaboration software, which makes it easy for everyone to jump on a call, as everyone is familiar with the software. A lot of our partners are using Zoom. 

The functionality is great.

We like the act that you can record a session if you like.

The video and audio quality are very good.

We can use it anywhere, including on-premise or remotely.

What needs improvement?

Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which worries us in general. We have to update this solution to use it for business purposes soon. We have to check it with an independent security product to verify its safety. 

I don't know if Zoom has a mobile application, however, if they don't, they should consider developing one.

For how long have I used the solution?

We've only been using the solution since the start of COVID-19, which has been, at this point, about six months.

Buyer's Guide
Zoom
March 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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What do I think about the stability of the solution?

The solution is very popular mostly because of its stability. It may be one of the top three solutions at this point. We haven't faced any issues and find it to be reliable. It doesn't crash or freeze and I haven't experienced bugs or glitches.

What do I think about the scalability of the solution?

About ten people in our organization use the solution, and occasionally maybe up to 15 colleagues who like to use Zoom and Zoom's business solutions for meetings.

I don't have a problem with scaling the solution. I haven't experienced any technical issues scaling and have been able to talk with big partners and corporates quite easily.

We do plan to move to the business version of Zoom in the future.

Which solution did I use previously and why did I switch?

We do use other conferencing solutions as well, however, most of our clients are using Zoom, so it is our preference. We often also use Microsoft Teams.

How was the initial setup?

The initial setup was not complex at all. It was very fast and straightforward. The whole process really is just a few clicks and you are ready to go.

We didn't really have an implementation strategy, and deployment doesn't take long. Right now, we're just using the online version and considering buying a business account, which we haven't done yet. I'm not sure if that will have more of a setup process or not.

What's my experience with pricing, setup cost, and licensing?

We're using the free version of the solution currently, and are considering a business account in the future.

I believe for business accounts, Zoom offers monthly and yearly pricing.

What other advice do I have?

We're using the free version of the solution. We needed to have a company type of access to use it so we do not have a local installation.

I would rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
EMEA CLoud Technology at a tech services company with 10,001+ employees
Real User
Scalable, simple implementation, and free version available
Pros and Cons
  • "Zoom is a scalable solution, we have 150,000 people using it in my organization."
  • "Zoom can improve the user-friendliness of the management when you are doing a webinar."

What is our primary use case?

Zoom a video conferencing tool.

What needs improvement?

Zoom can improve the user-friendliness of the management when you are doing a webinar.

For how long have I used the solution?

I have been using Zoom for approximately five years.

What do I think about the scalability of the solution?

Zoom is a scalable solution, we have 150,000 people using it in my organization.

How are customer service and support?

I have not contacted the support from Zoom.

Which solution did I use previously and why did I switch?

Previously I was using Microsoft Teams and Skype for Business.

How was the initial setup?

The initial setup of the solution is simple. It is a cloud-based solution and the client or interface is simple to install. The process takes 30 seconds.

What's my experience with pricing, setup cost, and licensing?

I use the free version of Zoom.

What other advice do I have?

I would highly recommend this solution to others.

I rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
March 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,924 professionals have used our research since 2012.
RaynielBadiola - PeerSpot reviewer
Technical Manager at Secur Links
Real User
Simple installation, user-friendly, and reliable
Pros and Cons
  • "The most valuable feature of Zoom is user-friendliness."
  • "Zoom could be more scalable."

What is our primary use case?

We are using Zoom in our company for internal and external meetings for customer presentations. Additionally, we use it for remote access.

What is most valuable?

The most valuable feature of Zoom is user-friendliness.

For how long have I used the solution?

I have been using Zoom for approximately two years.

What do I think about the stability of the solution?

The stability of Zoom is very good.

What do I think about the scalability of the solution?

Zoom could be more scalable.

We have approximately 40 people using the solution.

How are customer service and support?

I have not contacted the support from Zoom.

Which solution did I use previously and why did I switch?

I have used Webex previously. My organization's choice is to use Zoom and I am familiar with it.

How was the initial setup?

The installation is of Zoom is very easy and user-friendly. The process can take a few minutes.

What about the implementation team?

I can do the implementation myself. You subscribe and use the solution.

What's my experience with pricing, setup cost, and licensing?

There is a subscription to use the solution.

Which other solutions did I evaluate?

I prefer Zoom to other solutions.

What other advice do I have?

I would recommend this solution to personal users and organizations.

I rate Zoom a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
b2b channel account manager at a tech vendor with 51-200 employees
Real User
A platform to connect with other people
Pros and Cons
  • "A light application that has many features."
  • "Could be more flexible for individuals that do not have the economic capacity."

What is our primary use case?

We use Zoom daily to connect with other people like our vendors and business partners. 

What is most valuable?

Zoom is a very light application. It uses the network and has many features like the ability to record meetings, you can chat, and collaborate. The video conversation is very clear.

What needs improvement?

Platforms always require improvements. Zoom could be more flexible for individuals that do not have the economic capacity.

For how long have I used the solution?

I have been using Zoom for four years.

What do I think about the stability of the solution?

Zoom is a stable solution.

What do I think about the scalability of the solution?

Zoom can be scalable.

How was the initial setup?

Zoom is very easy to setup, it is just a few clicks to make it run and work on the solution.

What other advice do I have?

I recommend others use Zoom it is a good platform.

I would rate it a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head Of Information Security at a training & coaching company with 201-500 employees
Real User
Good call quality, facilitates collaboration, and good technical support
Pros and Cons
  • "The collaboration features are good."
  • "The cost should be cheaper."

What is our primary use case?

We primarily use Zoom for internal communication.

What is most valuable?

The quality of the calls and usability are good features.

The collaboration features are good.

What needs improvement?

The cost should be cheaper.

For how long have I used the solution?

We have been using Zoom for between two and three years.

What do I think about the stability of the solution?

We use Zoom almost every day and I haven't had any problems with the connection.

What do I think about the scalability of the solution?

For us, scalability has been good. Everyone in the organization uses it and we have approximately 700 people.

How was the initial setup?

The initial setup is quite straightforward.

What's my experience with pricing, setup cost, and licensing?

The licensing fees are quite expensive.

What other advice do I have?

In summary, this is a good product and I think that they are doing well with keeping it up to date in terms of features.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Regional Sales Manager Iberia Manager at a security firm with 501-1,000 employees
Real User
Simple to use, helpful virtual backgrounds, and meetings can host a lot of people
Pros and Cons
  • "The high capacity means that you can have a lot of people in the same meeting. I once attended a meeting with approximately 400 people."
  • "The chat functionality that is included is always in plain text, and you cannot change fonts by making them bold or italic. It's a very plain and basic chat."

What is our primary use case?

Zoom is the product that we usually use for virtual meetings.

How has it helped my organization?

Having virtual meetings with Zoom makes life easier these days.

What is most valuable?

Zoom is quite simple to use.

The virtual backgrounds are very useful because you can participate in a video conference from anywhere, and you do not have to show other people where you are.

The high capacity means that you can have a lot of people in the same meeting. I once attended a meeting with approximately 400 people.

What needs improvement?

The chat functionality that is included is always in plain text, and you cannot change fonts by making them bold or italic. It's a very plain and basic chat. That said, other similar solutions that I have used, including Microsoft Teams and BlueJeans, have the same limitations. They put a lot of effort into video conferencing but they seem to forget about the chat feature inside the tool.

It would be helpful if there were tabs available inside the meeting, where you could chat with people privately. As it is now, it's not very easy to do. Having tabs would allow you to have multiple conversations open for text chat during a meeting.

Also, when you want to chat with somebody, a search feature should be available. If you have to select the user and if there is a list of 300 people in the same meeting, it's difficult to find the person that you want to reach. Being able to search for them would be helpful.

For how long have I used the solution?

We have been using Zoom for approximately three years. My company switched to it just before the pandemic, perhaps in July or August of 2019.

What do I think about the stability of the solution?

With Zoom, I've never had any problem with stability.

What do I think about the scalability of the solution?

It seems that this solution is very scalable. I participated in a company meeting with approximately 400 people, all at the same time. Everybody in the company has a Zoom account.

How are customer service and support?

In the beginning, we had contact with Zoom for training. Beyond that, at least in my experience, I have never had to contact technical support.

Which solution did I use previously and why did I switch?

I use other platforms for meetings, including Microsoft Teams and BlueJeans, depending on what the customer is using. When I arrange a meeting, it is always done using Zoom. However, if I attend a meeting organized by another person then I have to use the platform that the client is using.

Zoom is the most stable of these solutions that I have tested over the past three years.

How was the initial setup?

I am just a user and downloaded the client in order to use it. The initial setup is very easy from the user's perspective. You press the Next button on several screens and it's finished.

What about the implementation team?

I installed it on my own.

Very little maintenance is required. When a new version is released, the solution informs you and then asks whether you want to download and install it. You can say Yes or No, depending on how much of a hurry you are in to attend the next meeting. From a client perspective, the update process is very easy to follow. You press the Next button several times, and it retains the configuration that you had. You don't need to re-sign in.

It seems quite easy and overall, it is the easiest solution that I have used.

What's my experience with pricing, setup cost, and licensing?

In addition to any licensing fees, we hired Zoom to provide training to us in small groups.

What other advice do I have?

In summary, this is a good video conference solution and I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Vice President at a financial services firm with 201-500 employees
Real User
It doesn't require any IT skills or use up a lot of bandwidth
Pros and Cons
  • "Zoom is incredibly easy to install. You can download it immediately on a mobile phone or go to the website. You don't need a lot of IT skills to get it running."
  • "Compared to Skype and Teams, Zoom is missing one feature, and that's the ability to call people. In Teams, I can call anyone I want. It's like a telephone. I can do the same on Skype, but I have to send a link in Zoom."

What is our primary use case?

I've used Zoom personally and professionally. We use it for virtual meetings and presentations for management or customers. We use Zoom or Teams for anything that requires a group discussion.

What is most valuable?

Zoom is nice. It does not consume a lot of internet bandwidth.

What needs improvement?

I want Zoom to be integrated with virtual or intelligence boards. This would be useful when you are giving lectures.

For how long have I used the solution?

We've been using Zoom for three or four years.

What do I think about the stability of the solution?

Zoom is stable. 

What do I think about the scalability of the solution?

We have a maximum of 50 users now.

Which solution did I use previously and why did I switch?

I used Skype before Zoom.

How was the initial setup?

Zoom is incredibly easy to install. You can download it immediately on a mobile phone or go to the website. You don't need a lot of IT skills to get it running.

Which other solutions did I evaluate?

Compared to Skype and Teams, Zoom is missing one feature, and that's the ability to call people. In Teams, I can call anyone I want. It's like a telephone. I can do the same on Skype, but I have to send a link in Zoom. They click on the link and contact me. If I'm driving, I can't just click on one of my team in Zoom.

What other advice do I have?

I rate Zoom nine out of 10. It's great software. I would recommend it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Network Administrator at a financial services firm with 1,001-5,000 employees
Real User
Easy to use and performs well
Pros and Cons
  • "Some of the most valuable features are the performance and ease of use. Also, since everyone knows about and is familiar with Zoom, you don't need to teach them how to use it."
  • "Zoom's user interface could be improved. For example, it could have bigger buttons for elderly people."

What is our primary use case?

My primary use case is for conducting virtual meetings. Sometimes I use it for trainings as well. 

What is most valuable?

Some of the most valuable features are the performance and ease of use. Also, since everyone knows about and is familiar with Zoom, you don't need to teach them how to use it.

What needs improvement?

Zoom's user interface could be improved. For example, it could have bigger buttons for elderly people. 

For how long have I used the solution?

I have been using Zoom for around two years. 

What do I think about the stability of the solution?

Zoom is stable. 

What do I think about the scalability of the solution?

There are over 1,000 people using Zoom in my organization. 

How are customer service and support?

I have never needed to contact technical support, but I believe their support is good. 

Which solution did I use previously and why did I switch?

I haven't previously used another virtual meeting solution. 

How was the initial setup?

The installation is very simple. You can do it yourself. 

What about the implementation team?

I implemented this solution myself. 

What's my experience with pricing, setup cost, and licensing?

My organization has a yearly license for Zoom. 

What other advice do I have?

I rate Zoom a nine out of ten. I would definitely recommend it to others. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user