We use the solution for internal and external meetings.
Chief ICT Officer at Barbados Public Workers Cooperative Credit Union Ltd
An easy-to-use solution that helps to create internal and external meetings
Pros and Cons
- "The solution is stable and user-friendly."
What is our primary use case?
How has it helped my organization?
The tool helps to reduce the time in meeting people.
What is most valuable?
The solution is stable and user-friendly.
For how long have I used the solution?
I have been using the tool for three years.
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What do I think about the stability of the solution?
I would rate the product a ten out of ten for stability.
What do I think about the scalability of the solution?
The solution is extremely scalable.
How was the initial setup?
The solution's setup is very easy.
What was our ROI?
We have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is good.
What other advice do I have?
I would rate the product a ten out of ten. We create Zoom links for meetings. You can access Zoom from mobile phones as well. It's a good tool that is easy to use.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

IT Consultant at a computer software company with 11-50 employees
Stable and good functionality
Pros and Cons
- "Overall Zoom functions well."
- "The updating feature of Zoom needs to be improved."
What is most valuable?
Overall Zoom functions well.
What needs improvement?
The updating feature of Zoom needs to be improved.
For how long have I used the solution?
I have been using Zoom for approximately two years.
How are customer service and support?
I have not needed to contact the support of Zoom.
Which solution did I use previously and why did I switch?
I have used TeamViewer and StarLeaf.
What other advice do I have?
I rate Zoom an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Zoom
June 2025

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860,168 professionals have used our research since 2012.
Principal Consultant - HCM at Oracle
Is stable and easy to install, and functions well
Pros and Cons
- "It functions well. I have had no issues with attaching files to chats."
- "The video quality should be better. Sometimes when there are updates at the backend, Zoom won't respond properly during that time."
What is most valuable?
It functions well. I have had no issues with attaching files to chats.
What needs improvement?
The video quality should be better. Sometimes when there are updates at the backend, Zoom won't respond properly during that time.
For how long have I used the solution?
I've been using Zoom for quite a while, both before the pandemic and post-pandemic, in a much more hands-on way.
It's a cloud solution.
What do I think about the stability of the solution?
Zoom is a stable solution.
What do I think about the scalability of the solution?
It's quite scalable.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
Zoom functions pretty well, and I would rate it at nine on a scale from one to ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Infrastructure Lead at iConnect IT Business Solutions DMCC
Scalable and stable with simple setup
Pros and Cons
- "The solution is stable and scalable."
- "Zoom lacks dashboards, more could be included."
What is our primary use case?
We use Zoom to connect with our customers, to hold sales sessions and pre-technical sessions.
What is most valuable?
The solution is stable and scalable.
What needs improvement?
Zoom lacks dashboards, I think more could be included.
For how long have I used the solution?
I've been using this solution for two years.
Which solution did I use previously and why did I switch?
We previously used Teams.
How was the initial setup?
The initial setup is straightforward, we did it in-house and currently have five users in the company.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license fee.
What other advice do I have?
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
EMEA CLoud Technology at a tech services company with 10,001+ employees
Scalable, simple implementation, and free version available
Pros and Cons
- "Zoom is a scalable solution, we have 150,000 people using it in my organization."
- "Zoom can improve the user-friendliness of the management when you are doing a webinar."
What is our primary use case?
Zoom a video conferencing tool.
What needs improvement?
Zoom can improve the user-friendliness of the management when you are doing a webinar.
For how long have I used the solution?
I have been using Zoom for approximately five years.
What do I think about the scalability of the solution?
Zoom is a scalable solution, we have 150,000 people using it in my organization.
How are customer service and support?
I have not contacted the support from Zoom.
Which solution did I use previously and why did I switch?
Previously I was using Microsoft Teams and Skype for Business.
How was the initial setup?
The initial setup of the solution is simple. It is a cloud-based solution and the client or interface is simple to install. The process takes 30 seconds.
What's my experience with pricing, setup cost, and licensing?
I use the free version of Zoom.
What other advice do I have?
I would highly recommend this solution to others.
I rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Student at a university with 1,001-5,000 employees
Reliable, scalable, and easy to use
Pros and Cons
- "Zoom is easy to use and you can have a session with someone with a few mouse clicks. It is easier to use than Microsoft Teams."
- "The free version of Zoom only allows you to have a call session for approximately 45 minutes. This should be extended."
What is most valuable?
Zoom is easy to use and you can have a session with someone with a few mouse clicks. It is easier to use than Microsoft Teams.
What needs improvement?
The free version of Zoom only allows you to have a call session for approximately 45 minutes. This should be extended.
For how long have I used the solution?
I have used Zoom within the last 12 months.
What do I think about the stability of the solution?
I have found Zoom to be stable.
What do I think about the scalability of the solution?
Zoom is a scalable solution.
How are customer service and support?
I have not used the support from Zoom.
Which solution did I use previously and why did I switch?
I have used other similar solutions to Zoom, such as Microsoft Teams. I found that Zoom is better than Microsoft Teams.
What other advice do I have?
Zoom is a very good tool as long as you have a good connection.
I rate Zoom a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cyber Security Consultant at a consultancy with 11-50 employees
Free, stable, and easy to install and use
Pros and Cons
- "Screen sharing is valuable. It is very easy to install, and there are 45 minutes free of charge."
- "In some cases, I am not able to have a special background during the conversation. It could be because my device is not powerful enough, but I am not able to share a properly designed background. I am having problems setting up my virtual background. It is very easy to set up a virtual background during the conversation with Microsoft Teams, and that's why I like Microsoft Teams, but with Zoom, I find it difficult. I am not able to set up my virtual background very easily. They can look into this area and then see how to improve it."
What is our primary use case?
We use it for virtual meetings, sharing documents, and conferencing.
What is most valuable?
Screen sharing is valuable. It is very easy to install, and then there are 45 minutes free of charge.
It is also very stable. It is a very simple and very easy-to-use tool for conversation with other people.
What needs improvement?
In some cases, I am not able to have a special background during the conversation. It could be because my device is not powerful enough, but I am not able to share a properly designed background. I am having problems setting up my virtual background. It is very easy to set up a virtual background during the conversation with Microsoft Teams, and that's why I like Microsoft Teams, but with Zoom, I find it difficult. I am not able to set up my virtual background very easily. They can look into this area and then see how to improve it.
It is just for meetings and conversations. It does not have any collaboration or integration with other software that we are using. When you use Microsoft solutions, you can work with a lot of things. You can define your folders. In Office 365, you have folders, and you can use Word, Excel, etc. During your discussion, you can have a structure to keep your files related to your team organized, but Zoom is just for conversation.
For how long have I used the solution?
I have been using this solution for three or four years.
What do I think about the stability of the solution?
It is very stable.
How are customer service and support?
I have never contacted their support team.
Which solution did I use previously and why did I switch?
I have used WebEx, but I don't like WebEx. I also use Zoho Meeting, and I prefer it over other solutions. They have email and a lot of other things. I don't have any problems with it.
Google also offers a whole package for documents, spreadsheets, email, etc. Everything is linked together, whereas Zoom doesn't have such integrations, but Zoom is still useful for personal use or personal groups. One thing I'm not sure about is the coverage in terms of the countries where it can be used. Some of the packages, such as from Google, cannot be used in certain countries, but for Zoom, I'm not sure if there are some restrictions in other countries. In my environment, I can use Zoom to interact with customers.
How was the initial setup?
It is straightforward.
What about the implementation team?
I could do it on my own. No technical assistance was required.
What's my experience with pricing, setup cost, and licensing?
I am using the free version.
What other advice do I have?
It is good for personal usage, but for work, it is not my first choice. There are many choices for work environments.
I would rate it an eight out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Development Manager at Computer Learning centre
Enables us to have virtual meetings and share files and other information
Pros and Cons
- "It meets all of our basic requirements. It's easy to use."
- "The pricing could be improved."
What is our primary use case?
Zoom is used for virtual meetings and sharing files and information.
This is a cloud solution. There are 30 people using this solution in my company, including technicians, managers, and engineers.
What is most valuable?
I think the solution is okay. It meets all of our basic requirements. It's easy to use.
What needs improvement?
The pricing could be improved.
For how long have I used the solution?
I have been using Zoom for over two years.
What do I think about the stability of the solution?
It's stable.
What do I think about the scalability of the solution?
The solution is scalable. We have plans to increase usage in the future.
How are customer service and support?
We have never had a reason to contact technical support.
How was the initial setup?
Installation is straightforward. It took less than 15 minutes, and you can do it by yourself.
What's my experience with pricing, setup cost, and licensing?
There is a yearly license for this solution. I would like it if they offered better prices.
What other advice do I have?
I would rate this solution 8 out of 10.
I would recommend this solution for someone who wants to start using it because it's easy to use.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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