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reviewer1539471 - PeerSpot reviewer
Senior Vice President at a financial services firm with 201-500 employees
Real User
It doesn't require any IT skills or use up a lot of bandwidth
Pros and Cons
  • "Zoom is incredibly easy to install. You can download it immediately on a mobile phone or go to the website. You don't need a lot of IT skills to get it running."
  • "Compared to Skype and Teams, Zoom is missing one feature, and that's the ability to call people. In Teams, I can call anyone I want. It's like a telephone. I can do the same on Skype, but I have to send a link in Zoom."

What is our primary use case?

I've used Zoom personally and professionally. We use it for virtual meetings and presentations for management or customers. We use Zoom or Teams for anything that requires a group discussion.

What is most valuable?

Zoom is nice. It does not consume a lot of internet bandwidth.

What needs improvement?

I want Zoom to be integrated with virtual or intelligence boards. This would be useful when you are giving lectures.

For how long have I used the solution?

We've been using Zoom for three or four years.

Buyer's Guide
Zoom
April 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
850,028 professionals have used our research since 2012.

What do I think about the stability of the solution?

Zoom is stable. 

What do I think about the scalability of the solution?

We have a maximum of 50 users now.

Which solution did I use previously and why did I switch?

I used Skype before Zoom.

How was the initial setup?

Zoom is incredibly easy to install. You can download it immediately on a mobile phone or go to the website. You don't need a lot of IT skills to get it running.

Which other solutions did I evaluate?

Compared to Skype and Teams, Zoom is missing one feature, and that's the ability to call people. In Teams, I can call anyone I want. It's like a telephone. I can do the same on Skype, but I have to send a link in Zoom. They click on the link and contact me. If I'm driving, I can't just click on one of my team in Zoom.

What other advice do I have?

I rate Zoom nine out of 10. It's great software. I would recommend it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1169136 - PeerSpot reviewer
Accounting Manager at a legal firm with 51-200 employees
Real User
Beneficial functionality and convenient to use
Pros and Cons
  • "Zoom is very convenient to use and the basic functions work well for us."
  • "Zoom could improve by allowing multiple users to share their screens at the same time."

What is our primary use case?

We use Zoom in our organization for internal meetings.

What is most valuable?

Zoom is very convenient to use and the basic functions work well for us.

What needs improvement?

Zoom could improve by allowing multiple users to share their screens at the same time.

We have been satisfied with the basic functions, but if we want something more robust to emulate the office environment that you can see different screens, raise your hands, and have pop-up questions everyone can see. Zoom could improve on these features to make it more like a chat room.

For how long have I used the solution?

I have been using Zoom for approximately six months.

What other advice do I have?

I rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
April 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
850,028 professionals have used our research since 2012.
Sadam Kherisat - PeerSpot reviewer
Technology Consultant- Networking Services at STS
Real User
Stable and easy to install, but performance could be better
Pros and Cons
  • "The installation was easy."
  • "The performance could be better."

What is our primary use case?

We use the solution for virtual meetings. 

What needs improvement?

The performance could be better. 

For how long have I used the solution?

We have been using Zoom for a few months.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

I cannot say for certain if the solution is scalable. 

How are customer service and support?

We have not had occasion to contact technical support. 

Which solution did I use previously and why did I switch?

Before using Zoom we used Cisco Webex. 

How was the initial setup?

The installation was easy, although I do not recall how long it took. 

What's my experience with pricing, setup cost, and licensing?

We do not incur any licensing costs, as we use the free version. 

What other advice do I have?

As we use another collaboration tool, I believe there to be a couple of users making use of the solution in our organization. 

I would not recommend the solution to others. 

I rate Zoom as a six out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1318293 - PeerSpot reviewer
Vice President, Product Compliance and Assurance at a financial services firm with 1,001-5,000 employees
Real User
Easy to use with a simple user interface, but the security needs to be improved
Pros and Cons
  • "The user interface is simple."
  • "Recently, most of the people in my organization have not been able to dial in using the telephone number and have been required to join meetings using their devices."

What is our primary use case?

We use Zoom for meetings and video conferences.

What is most valuable?

We use all of the standard meeting features.

The most valuable feature is ease of use. The user interface is simple.

What needs improvement?

Recently, most of the people in my organization have not been able to dial in using the telephone number and have been required to join meetings using their devices.

We are concerned about security when using this solution.

For how long have I used the solution?

I have been working with Zoom for a little over a year.

What do I think about the stability of the solution?

We have not had issues with stability very often.

Which solution did I use previously and why did I switch?

We also have experience with Webex and Amazon Chime, which also have the features that you typically use for video conferencing.

What other advice do I have?

My advice for anybody who is researching this solution is to look into the security because lately, there have been concerns about it. If you are concerned about security then it may be better to use another type of software.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Assistant Manager of Information Security at a energy/utilities company with 1,001-5,000 employees
Real User
Good for virtual meetings, but the security and privacy aspects need to be improved
Pros and Cons
  • "The most valuable feature is video conferencing."
  • "Zoom is an immature product that is not yet stable."

What is our primary use case?

We are using Zoom for virtual meetings.

What is most valuable?

The most valuable feature is video conferencing. 

What needs improvement?

The security needs to be enhanced. A third-party security audit needs to be completed, and the privacy clauses in their contracts need to be changed.

Zoom is an immature product that is not yet stable.

For how long have I used the solution?

 We have only been using Zoom for a short time.

What do I think about the stability of the solution?

Zoom is not a stable product. Rather, it is an immature product.

What do I think about the scalability of the solution?

This solution can be scalable but I have not used it for a huge audience so I am not sure.

Which solution did I use previously and why did I switch?

We are also using Skype for Business for our virtual meetings. Because of issues that we have discovered in Zoom, we have limited our usage of it in the company.

The reason we are using Zoom is that Skype for Business is not installed on all of our employee accounts. In the future, we will only be using Skype for Business.

What's my experience with pricing, setup cost, and licensing?

Zoom is available with an open license that can support meetings of up to 40 minutes.

What other advice do I have?

This solution works for video conferencing but it needs improvement in terms of privacy and security.

I would rate this solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1174908 - PeerSpot reviewer
Senior Technical Architect at a computer software company with 1,001-5,000 employees
Real User
High quality video, reliable, and free version available
Pros and Cons
  • "The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations."
  • "Zoom could improve by extending the one-hour maximum session time in the free version."

What is our primary use case?

We are using Zoom in our organization for customer meetings.

What is most valuable?

The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations.

What needs improvement?

Zoom could improve by extending the one-hour maximum session time in the free version.

For how long have I used the solution?

I have been using Zoom for approximately three months.

What do I think about the stability of the solution?

The stability of Zoom has been good.

What do I think about the scalability of the solution?

Zoom is scalable, we have had meetings with over one hundred plus participants and we did not experience any issues.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams and Cisco Webex previously.

I have found Cisco Webex to be similar to Zoom in functionality.

How was the initial setup?

The initial implementation is straightforward. It only involves a few clicks.

What about the implementation team?

I did the implementation of Zoom myself.

What's my experience with pricing, setup cost, and licensing?

Zoom has a less expensive subscription than other solutions such as Cisco Webex.

Zoom offers a free and paid version of the solution. The price of Zoom could be less expensive.

What other advice do I have?

This is a good solution compared to others because you are receiving many features at a low cost.

I rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Javier Salazar - PeerSpot reviewer
Security Engineer at Tenable Network Security
Real User
Top 5
Reliable video communications tool that is great for meetings but has trouble staying connected on mobile devices

What is our primary use case?

I use this solution mainly for meetings with customers and the occasional webinar/interview.

What is most valuable?

I like having the ability to annotate remote presentations, and it is easy for everyone to share.

What needs improvement?

The mobile version of Zoom could use some improvement. Right now, when you receive a call and answer on mobile, chances are that the connection will drop.

For how long have I used the solution?

I have been using Zoom on a daily basis for the past three years.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

This solution is scalable. I have a personal and company account. There are about one thousand users in my company that use Zoom on a regular basis.

How are customer service and support?

I have not needed to contact support.

Which solution did I use previously and why did I switch?

I have used Google Meet, Webex and Microsoft Teams - depending on if we set up the meeting or the client does. We always make our meetings on Zoom because we believe that it is the best option.

Webex, for example, collects a lot of information making it a long process to get into the actual meeting and occasionally requires updates as you are trying to enter meetings.

How was the initial setup?

The initial setup was straightforward - much easier than all other options.

What other advice do I have?

I would recommend this communications tool to anyone looking for affordable, easy to use, trouble free video communications.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
b2b channel account manager at a tech vendor with 51-200 employees
Real User
A platform to connect with other people
Pros and Cons
  • "A light application that has many features."
  • "Could be more flexible for individuals that do not have the economic capacity."

What is our primary use case?

We use Zoom daily to connect with other people like our vendors and business partners. 

What is most valuable?

Zoom is a very light application. It uses the network and has many features like the ability to record meetings, you can chat, and collaborate. The video conversation is very clear.

What needs improvement?

Platforms always require improvements. Zoom could be more flexible for individuals that do not have the economic capacity.

For how long have I used the solution?

I have been using Zoom for four years.

What do I think about the stability of the solution?

Zoom is a stable solution.

What do I think about the scalability of the solution?

Zoom can be scalable.

How was the initial setup?

Zoom is very easy to setup, it is just a few clicks to make it run and work on the solution.

What other advice do I have?

I recommend others use Zoom it is a good platform.

I would rate it a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user