Graeme Trevayne - PeerSpot reviewer
Managing Consultant at Mencius
Real User
Top 20
Easy to set up, the breakout rooms are useful, and setting up a meeting is easy with the Mozilla plug-in
Pros and Cons
  • "The Mozilla extension is useful to schedule meetings."
  • "It is difficult to see and control whether you're muted or not, so the interface should be improved."

What is our primary use case?

I use Zoom for keeping in touch with friends in the UK. We've done a virtual open-mic concert and also done virtual pop-quizzes on it.

What is most valuable?

The most valuable feature is the breakout room, which we found useful for the pop quiz.

The Mozilla extension is useful to schedule meetings.

What needs improvement?

It is difficult to see and control whether you're muted or not, so the interface should be improved.

When people are messaging, often they accidentally message the entire group rather than a single person. This is something else that can be made more clear.

Security is a concern with this product, so I would not do anything commercial using it. The need to work on their reputation as far as security goes.

For how long have I used the solution?

I started using Zoom about two weeks ago.

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Zoom
March 2024
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What do I think about the stability of the solution?

The stability is fine and we haven't had any issues. However, many people aren't convinced that it's robust enough to be a corporate tool at the moment.

What do I think about the scalability of the solution?

It can handle lots of users.

How are customer service and support?

I have not needed to contact technical support.

Which solution did I use previously and why did I switch?

We tried to use Skype, but the problem with Skype is that it doesn't work on Apple Macs. It says that it does, but it never logs in. Because of this, we had to find an alternative.

We use Microsoft Teams for work-related communication, whereas I use Zoom for personal conferencing. I would say that Microsoft Teams is a little more corporate, as you need to have a Microsoft account. 

How was the initial setup?

It was easy enough to set up.

What's my experience with pricing, setup cost, and licensing?

I have been using the free version of Zoom.

What other advice do I have?

My advice for anybody who is considering Zoom is that it is ok for social use. It's easy to use and it supports a lot of users. It is easy to set up as a free service.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
WaleedKhan - PeerSpot reviewer
IT manager at ARAR Innovations
Real User
Top 5
Is user-friendly and offers multiple features that are helpful for businesses
Pros and Cons
  • "The product's initial setup phase was easy."
  • "Considering the main function of Zoom, it should make the video functioning part a little bit more friendly."

What is our primary use case?

I use the paid version of the solution in my company to attend meetings. In my company, we have joint meetings in different offices, so we join combinedly through Zoom. My organization has multiple hospitals where managers work, and if we need some information or guidelines, we give them the link to the meeting, and they join it. The meetings on Zoom can go on for more than an hour without any breaks in the video. There is a time frame for the unpaid version. For the paid version, there is no time frame attached to the meetings, making it easy to use.

What is most valuable?

Everything related to the product is perfect, in my opinion. The video quality and sound quality offered by the product are directly attached to the internet connection that a user has at their place. If you have a good internet connection, the video and sound quality offered by Zoom are great.

What needs improvement?

Considering the main function of Zoom, it should make the video functioning part a little bit more friendly.

For how long have I used the solution?

I have been using Zoom for four to five years.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a nine to ten out of ten.

More than 80 people in my company use the product.

The product is not regularly used for meetings, but it is useful to hold multiple meetings. The product offers an option to schedule a meeting. My company schedules meetings with the help of the product, and if anybody has to attend a meeting that has been scheduled, that person will be notified.

Which solution did I use previously and why did I switch?

I have used Google Meet, but its video and sound quality were very different from what Zoom offers.

How was the initial setup?

The product's initial setup phase was easy.

During the product's deployment phase, I just download and install it, after which I follow the process to login and use it.

The solution is deployed on an on-premises model.

The solution can be deployed in a couple of minutes. You just have to download and install it.

What about the implementation team?

I can take care of the product's deployment myself.

What was our ROI?

The value from the use of the product reflects areas like webinars, reviews, meetings, discussions and joint meetings.

What's my experience with pricing, setup cost, and licensing?

The tool's paid version is not that expensive. You need to pay 150 USD per year.

The licensing part of the product is not expensive. I rate the product price as nine out of ten. There is no need to pay any additional costs apart from the normal charges attached to the product.

What other advice do I have?

The product's screen-sharing capabilities are perfect.

I feel like the product is quite user-friendly and offers multiple versions, and I feel the paid version is perfect. The multiple features in the product are very helpful for businesses.

The product's security features are good.

I rate the tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Zoom
March 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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Priya Desai - PeerSpot reviewer
Principal Consultant - HCM at Oracle
Real User
Is stable and easy to install, and functions well
Pros and Cons
  • "It functions well. I have had no issues with attaching files to chats."
  • "The video quality should be better. Sometimes when there are updates at the backend, Zoom won't respond properly during that time."

What is most valuable?

It functions well. I have had no issues with attaching files to chats.

What needs improvement?

The video quality should be better. Sometimes when there are updates at the backend, Zoom won't respond properly during that time.

For how long have I used the solution?

I've been using Zoom for quite a while, both before the pandemic and post-pandemic, in a much more hands-on way.

It's a cloud solution.

What do I think about the stability of the solution?

Zoom is a stable solution.

What do I think about the scalability of the solution?

It's quite scalable.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

Zoom functions pretty well, and I would rate it at nine on a scale from one to ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ShmulikDavar - PeerSpot reviewer
Member Of The Board Of Advisors at Medint
Real User
Reasonable price, easy to install, and works well
Pros and Cons
  • "I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing."
  • "If anything, the updates could be less frequent."

What is our primary use case?

I am using it for virtual meetings.

What is most valuable?

I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing.

What needs improvement?

If anything, the updates could be less frequent.

For how long have I used the solution?

I have been using this solution for a couple of years.

What do I think about the scalability of the solution?

We have about 120 users who are using this solution. We don't have any plans to increase its usage.

How are customer service and support?

We connected with them only once.

Which solution did I use previously and why did I switch?

We used to work with Skype in the past, but we are not using that. This is the solution that we chose. I don't care whether it is Webex, Skype, Meet, or something else, as long as it works and it is stable.

How was the initial setup?

It took me minutes. That's all.

What about the implementation team?

I can install it on my own. There is no need for a technical person.

What's my experience with pricing, setup cost, and licensing?

It is reasonable. It has a monthly license. 

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Executive at a leisure / travel company with 201-500 employees
Real User
Good performance with a free version and an easy installation process
Pros and Cons
  • "The product is usable and very straightforward."
  • "I'd like to have the recording functionality in the free version so that we don't need any licensing in order to access it."

What is our primary use case?

I primarily use it for myself and for checking. I use it for organizing teams. 

What is most valuable?

The performance is very good. We haven't had any stability issues.

The scalability is great.

The product is usable and very straightforward. 

Overall, the installation process is very simple. 

There is a free version of the product.

What needs improvement?

I don't think any other improvement is required at the moment.

You do need permissions to be recorded. I'd like to have the recording functionality in the free version so that we don't need any licensing in order to access it.

The free version allows only for approximately 45-minute meetings.

They need to be able to integrate it with other applications, such as, for example, Facebook, so that you could schedule meetings more effectively.

For how long have I used the solution?

I've been using the solution for three years. It's been a while at this point. 

What do I think about the stability of the solution?

The solution is stable. The performance has always been good. There are no bugs or glitches. It doesn't crash or freeze. it's reliable. 

What do I think about the scalability of the solution?

I've found the solution to be scalable for my purposes. It's never been an issue.

I do not have plans to increase usage at this time. 

How are customer service and support?

I don't really require the assistance of technical support. Having never talked to them, I cannot speak to how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

I use both Zoom and Google Meets. The quality of Zoom is better than Google. That said, Google Meets is pretty commonly used. 

How was the initial setup?

The installation process is straightforward and not overly complex. You just click through the prompts and you are ready to go. 

What about the implementation team?

You can handle the installation yourself. It's very easy. I didn't need an integrator or consultant to assist me. 

What's my experience with pricing, setup cost, and licensing?

They have options for personal use, or we can have co-hosts, which we can assign.

The licensing is cheap and we can pay for it on a monthly basis. 

I use the free version. I don't pay a licensing fee at this time. 

What other advice do I have?

I'd rate the solution at an eight out of ten. Overall, I am satisfied with the capabilities of the product.

I would recommend the solution to other users. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Architect at AIOPS group
Real User
Top 5Leaderboard
Easy to use, scalable, and simple installation
Pros and Cons
  • "Zoom is mobile-ready and easy to use."
  • "The security and chat features should improve in Zoom."

What is our primary use case?

Zoom can be used for virtual meetings.

What is most valuable?

Zoom is mobile-ready and easy to use.

What needs improvement?

The security and chat features should improve in Zoom. 

For how long have I used the solution?

I have been using Zoom for approximately two years.

What do I think about the stability of the solution?

Zoom is stable. However, in the time I have been using it I have only had trouble connecting to the server once. I think it might have been my internet connection.

On another occasion using my mobile phone on the 4G network, not on Wi-Fi. I had some trouble with the network which caused some issues with Zoom but it was still pretty good.

What do I think about the scalability of the solution?

I have found Zoom to be scalable. It's a very good solution. We have made huge teleconferences with a lot of people, and many video streams. During these pandemic times, I'm amazed at how this technology work and how these video streams work. We are talking about multiple video streams, not just one, not just two, but multiple video streams. This technology is amazing.

We have half the people in our organization using Zoom when we are doing projects.

How are customer service and support?

I have not used technical support.

Which solution did I use previously and why did I switch?

We are really relying on these technologies. I have used Zoom, Microsoft Teams, and Slack.  They were really critical technologies during this pandemic.

How was the initial setup?

Zoom is easy to install and you can install the client for Zoom on an iPhone or Android phone or PC.

What's my experience with pricing, setup cost, and licensing?

There are paid and free personal accounts for Zoom.

What other advice do I have?

I would recommend this solution to others, there are free accounts that make it useful for anyone.

I rate Zoom a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System support engineer at a financial services firm with 1,001-5,000 employees
Real User
Works well, has a friendly user interface, and is stable
Pros and Cons
  • "Zoom is pretty safe and secure."
  • "While the communication and video-audio conferencing features on Zoom are excellent, unlike Microsoft Teams, there is no direct integration with SharePoint. For us, that is the disadvantage of Zoom."

What is our primary use case?

We only use the solution for virtual meetings. 

What is most valuable?

The solution is very stable.

Every time, it works. It works quite well when we need it to.

The solution has a very friendly user interface. 

The communication and audio conferencing features are great.

Zoom is pretty safe and secure. 

What needs improvement?

While the communication and video-audio conferencing features on Zoom are excellent, unlike Microsoft Teams, there is no direct integration with SharePoint. For us, that is the disadvantage of Zoom. 

Zoom lacks integrations and many extra features. Microsoft Teams, on the other hand, has many features and integrates well with many Microsoft apps. 

For how long have I used the solution?

I've been using the solution for three years at this point. It's been a while. 

What do I think about the stability of the solution?

The stability of the product is quite good. There are no bugs. It isn't glitchy. It doesn't crash or freeze. it's a reliable platform.

What do I think about the scalability of the solution?

Many people in our organization use the product. 

How are customer service and support?

We haven't had any issues with the product. We've never really reached out to technical support directly. 

Which solution did I use previously and why did I switch?

We also use Microsoft Teams. However, Zoom is more user-friendly and has a better interface. The advantage of Teams is the integration with Sharepoint, which Zoom doesn't have. 

Previous to these, we used Skype a lot.

How was the initial setup?

The initial setup is pretty easy. It takes a little time. We did a deployment in our organization is six hours. 

What about the implementation team?

We were able to handle the implementation ourselves. We didn't need any integrators or consultants. 

What's my experience with pricing, setup cost, and licensing?

We pay Zoom a yearly licensing fee.

What other advice do I have?

As a cloud-based solution, I'm always on the latest version. I cannot speak to the exact version number I'm using right now. 

I'd recommend the solution to other users and organizations. We are happy with its capabilities. I'd rate it at a perfect ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr.Manager at a energy/utilities company with 10,001+ employees
Real User
There are no restrictions on the number of users, and it's very fast compared to other solutions
Pros and Cons
  • "There are no restrictions on the number of participants in a single meeting, That is the beauty of Zoom, and it is also very fast compared to others."
  • "I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms."

What is our primary use case?

I'm using Zoom for virtual meetings. 

How has it helped my organization?

I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms.

What is most valuable?

There are no restrictions on the number of participants in a single meeting, That is the beauty of Zoom, and it is also very fast compared to others.

For how long have I used the solution?

I've been using Zoom for maybe a year or two.

What do I think about the stability of the solution?

Zoom is very fast and reliable. 

Which solution did I use previously and why did I switch?

We are using Webex sometimes to talk to our clients. We are using Webex.0

How was the initial setup?

Zoom is very easy to install. It only takes about five minutes.  

What other advice do I have?

I rate Zoom eight out 10. I would definitely recommend it 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user