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Business Development Manager at a tech services company with 51-200 employees
Real User
Top 20
Impressive background blur, useful mobile application, and reliable
Pros and Cons
  • "The most valuable features of Zoom are the screen blur and the background transition, which is great because we are working from home. Without this feature we would not have private meetings, they do not need to see what is happening in our background. The background transition is good with Zoom."
  • "We are more inclined to work with Microsoft Teams."

What is our primary use case?

I am working remotely with my customer and I am managing them over calls meetings on Zoom meetings. I have been constantly using the Zoom application and Microsoft Teams for my virtual conferences and customer meetings.

What is most valuable?

The most valuable features of Zoom are the screen blur and the background transition, which is great because we are working from home. Without this feature we would not have private meetings, they do not need to see what is happening in our background. The background transition is good with Zoom.

I have the ability to use Zoom on my mobile phone which is useful.

For how long have I used the solution?

I have been using Zoom for approximately two years.

What do I think about the stability of the solution?

Zoom has been stable.

Buyer's Guide
Zoom
June 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I am satisfied with the scalability of Zoom.

We have approximately 2,000 people using this solution. We have global branch offices and they all can use it.

How are customer service and support?

I have not contacted the technical support from Zoom.

Which solution did I use previously and why did I switch?

I have been using Microsoft Teams in parallel with Zoom.

How was the initial setup?

We have a portal in my company where I can go and install the Zoom from a link. I can then can have access to the Zoom application and then we'll be able to use it for our internal purpose.

What's my experience with pricing, setup cost, and licensing?

My company is using the paid version of Zoom.

What other advice do I have?

We are more inclined to work with Microsoft Teams.

I rate Zoom an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Javier Salazar - PeerSpot reviewer
Security Engineer at Tenable Network Security
Real User
Top 5
Reliable video communications tool that is great for meetings but has trouble staying connected on mobile devices

What is our primary use case?

I use this solution mainly for meetings with customers and the occasional webinar/interview.

What is most valuable?

I like having the ability to annotate remote presentations, and it is easy for everyone to share.

What needs improvement?

The mobile version of Zoom could use some improvement. Right now, when you receive a call and answer on mobile, chances are that the connection will drop.

For how long have I used the solution?

I have been using Zoom on a daily basis for the past three years.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

This solution is scalable. I have a personal and company account. There are about one thousand users in my company that use Zoom on a regular basis.

How are customer service and support?

I have not needed to contact support.

Which solution did I use previously and why did I switch?

I have used Google Meet, Webex and Microsoft Teams - depending on if we set up the meeting or the client does. We always make our meetings on Zoom because we believe that it is the best option.

Webex, for example, collects a lot of information making it a long process to get into the actual meeting and occasionally requires updates as you are trying to enter meetings.

How was the initial setup?

The initial setup was straightforward - much easier than all other options.

What other advice do I have?

I would recommend this communications tool to anyone looking for affordable, easy to use, trouble free video communications.

I would rate this solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Zoom
June 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
RaynielBadiola - PeerSpot reviewer
Technical Manager at Secur Links
Real User
Simple installation, user-friendly, and reliable
Pros and Cons
  • "The most valuable feature of Zoom is user-friendliness."
  • "Zoom could be more scalable."

What is our primary use case?

We are using Zoom in our company for internal and external meetings for customer presentations. Additionally, we use it for remote access.

What is most valuable?

The most valuable feature of Zoom is user-friendliness.

For how long have I used the solution?

I have been using Zoom for approximately two years.

What do I think about the stability of the solution?

The stability of Zoom is very good.

What do I think about the scalability of the solution?

Zoom could be more scalable.

We have approximately 40 people using the solution.

How are customer service and support?

I have not contacted the support from Zoom.

Which solution did I use previously and why did I switch?

I have used Webex previously. My organization's choice is to use Zoom and I am familiar with it.

How was the initial setup?

The installation is of Zoom is very easy and user-friendly. The process can take a few minutes.

What about the implementation team?

I can do the implementation myself. You subscribe and use the solution.

What's my experience with pricing, setup cost, and licensing?

There is a subscription to use the solution.

Which other solutions did I evaluate?

I prefer Zoom to other solutions.

What other advice do I have?

I would recommend this solution to personal users and organizations.

I rate Zoom a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Real User
Top 20
Good solution for multiple people needing to share screens
Pros and Cons
  • "The ability to discuss and share training content would be the most valuable features of Zoom."
  • "I have had small issues with the virtual backgrounds. I would like to see improvements with this feature."

What is our primary use case?

I use Zoom for any calls where there are more than two or three individuals required to talk and share screens. I also use Zoom for trainings.

What is most valuable?

The ability to discuss and share training content would be the most valuable feature of Zoom.

What needs improvement?

I have had small issues with the virtual backgrounds. I would like to see improvements with this feature.

For how long have I used the solution?

I have been using Zoom for four years.

What do I think about the stability of the solution?

I have not had any concerns with Zoom.

What do I think about the scalability of the solution?

I have not used it for a large number of people, but for the numbers we use the solution for, it has worked.

Which solution did I use previously and why did I switch?

Zoom has always been my primary solution. I have used Google Meet a little as well.

How was the initial setup?

The initial setup of Zoom is straightforward. 

What about the implementation team?

We install on our own, with one technical individual for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

As an organization, we are paying a license fee for Zoom. Personally, I use the free version.

What other advice do I have?

Zoom is convenient and useful, I would recommend this solution. I rate it a 7 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1013220 - PeerSpot reviewer
Sales Manager IT Solutions at a tech services company with 201-500 employees
Real User
Stable and scalable video communications app; reasonably priced and easy to set up
Pros and Cons
  • "Zoom is easy to set up and is a very stable video communications app."
  • "Nothing extraordinary about this application, as its main use is for connecting with people on the other side of the cloud, but other users could find other Zoom features valuable."

What is our primary use case?

Zoom is used day-to-day like a mobile phone, so you can connect with your audience or customer from the other side of the screen, though there's nothing extraordinary about it.

What needs improvement?

A voice chatting feature could be added to Zoom, and its screen sharing feature could be improved, though some users will find more value in these changes more than I would.

For how long have I used the solution?

I've been using Zoom since the pandemic, so more than two years.

What do I think about the stability of the solution?

Zoom is very stable. There are times it isn't as stable, but that could be the fault of your internet connection, not the fault of the application.

What do I think about the scalability of the solution?

Zoom is scalable because they offer different packages. For example, I'm paying for Zoom, particularly a professional license for one person. I only use the professional, personal license, but you can scale up for a team or for an organization and pay for a different license type or package.

How was the initial setup?

Zoom is very easy to set up.

What's my experience with pricing, setup cost, and licensing?

If I had to rate the cost of this solution with one being the worst and ten being the best, I'll rate it a ten.

Which other solutions did I evaluate?

I evaluated Microsoft Teams, Google Meet, and GoToMeeting.

What other advice do I have?

I'm a partner of UiPath. I'm an implementer and I'm also a user of some of UiPath's products. I don't have hands-on experience with UiPath Process Mining, because here in Mexico, it is not the common. Not all companies have well-implemented ERP software such as SAP, Oracle, or Microsoft, so when you put or connect the process miner, you'll find nothing in the results. I know what a process miner is, but it's not very common here.

I have here Automation Anywhere and Blue Prism, but all the robots work the same, and the only change is the flavor. All the robots have the same capacity and the same level of trustworthiness. The only difference between UiPath and the rest of the competitors is that UiPath's first robot: the Attended Robot, is cheaper than other robots. Its price is the only real difference in the market.

I only specialize in RPA (robotic process automation).

I also use other tools, e.g. web meeting solutions such as Zoom and Microsoft Teams. I have an account in Zoom.

Zoom is deployed on-premises in our organization. It's on-premise: on every laptop and on every desktop.

My usage of Zoom is low, e.g. I just use it to talk with two or three people on the other side of the cloud. I have not used it for other purposes. I know it has a webcast or video webinar feature, and it's not common for me to use that. Other users may see the difference with using Zoom vs another application and be able to mention valuable features of Zoom, but in my case, I'm unable to. I also don't have any idea on what could be improved in Zoom.

I never had to call technical support.

My partner recommended Zoom to me, but when you have to talk or connect with other people, you'll always say to connect through Zoom, Teams, Google Meet, or GoToMeeting. Zoom is recommended by everyone, though, and always comes out of everyone's mouth. Everybody knows Zoom.

My overall rating for this product is an eight out of ten. For its cost, I'll rate it a ten.

I haven't given much thought on how my rating for this solution could increase from an eight to a ten because Zoom's current use for me is just to connect with people and nothing more.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
b2b channel account manager at a tech vendor with 51-200 employees
Real User
A platform to connect with other people
Pros and Cons
  • "A light application that has many features."
  • "Could be more flexible for individuals that do not have the economic capacity."

What is our primary use case?

We use Zoom daily to connect with other people like our vendors and business partners. 

What is most valuable?

Zoom is a very light application. It uses the network and has many features like the ability to record meetings, you can chat, and collaborate. The video conversation is very clear.

What needs improvement?

Platforms always require improvements. Zoom could be more flexible for individuals that do not have the economic capacity.

For how long have I used the solution?

I have been using Zoom for four years.

What do I think about the stability of the solution?

Zoom is a stable solution.

What do I think about the scalability of the solution?

Zoom can be scalable.

How was the initial setup?

Zoom is very easy to setup, it is just a few clicks to make it run and work on the solution.

What other advice do I have?

I recommend others use Zoom it is a good platform.

I would rate it a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1595568 - PeerSpot reviewer
Technical Content Writer at a computer software company with 51-200 employees
Real User
Chat function is a valuable feature
Pros and Cons
  • "Zoom's content shareability and chat support are the most valuable features."
  • "Zoom could use more background options."

What is our primary use case?

I use Zoom for hosting and attending webinars, Q&A, attending classes, and hosting online meetings. I use it for both my personal and business needs. Our organization has approximately 150 people that use Zoom.

What is most valuable?

Zoom's content shareability and chat support are the most valuable features.

What needs improvement?

Zoom could use more background options.

For how long have I used the solution?

I have been using Zoom for two years.

What do I think about the stability of the solution?

Zoom is a stable product.

What do I think about the scalability of the solution?

Zoom is a scalable solution.

How was the initial setup?

Zoom is cloud based so the setup is straightforward and can be done without support.

What about the implementation team?

I implemented Zoom myself.

What other advice do I have?

We will continue to use Zoom. As the number of employees grow so will our usage of Zoom. I would rate Zoom a 9 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Operational Analyst and Architect at Hobu Online
Real User
Top 5
Performs well and good user interface
Pros and Cons
  • "Zoom's interface is nice and has good performance."
  • "I did not see a Whiteboarding feature when using Zoom. They should add this in the next release."

What is our primary use case?

We are using Zoom for virtual meetings in our company internally and externally.

What is most valuable?

Zoom's interface is nice and has good performance.

What needs improvement?

I did not see a Whiteboarding feature when using Zoom. They should add this in the next release.

For how long have I used the solution?

I have been using Zoom for approximately one year.

What do I think about the stability of the solution?

The solution is stable, However in the early days of the solution there were some bugs, they have fixed those issues. 

Zoom needs good network bandwidth to perform well.

What do I think about the scalability of the solution?

We have 10 people in my organization using Zoom.

How are customer service and support?

I have not used the support from Zoom.

Which solution did I use previously and why did I switch?

I have previously used OpenMeetings, Skype, TeamViewer, and Webex, I have found Zoom has a better interface and is more organized.

How was the initial setup?

The setup is in the middle range of difficulty, it is not easy and not complex.

What's my experience with pricing, setup cost, and licensing?

The price of Zoom is a bit expensive.

What other advice do I have?

My advice to others is for them to evaluate all the options and see which is the best fit with the features they want, such as security, whiteboarding, and remote control. Depending on the combination of features required, some other tool might be better.

I rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user