We primarily use Zoom for internal communication.
Head Of Information Security at a training & coaching company with 201-500 employees
Good call quality, facilitates collaboration, and good technical support
Pros and Cons
- "The collaboration features are good."
- "The cost should be cheaper."
What is our primary use case?
What is most valuable?
The quality of the calls and usability are good features.
The collaboration features are good.
What needs improvement?
The cost should be cheaper.
For how long have I used the solution?
We have been using Zoom for between two and three years.
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April 2025

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What do I think about the stability of the solution?
We use Zoom almost every day and I haven't had any problems with the connection.
What do I think about the scalability of the solution?
For us, scalability has been good. Everyone in the organization uses it and we have approximately 700 people.
How was the initial setup?
The initial setup is quite straightforward.
What's my experience with pricing, setup cost, and licensing?
The licensing fees are quite expensive.
What other advice do I have?
In summary, this is a good product and I think that they are doing well with keeping it up to date in terms of features.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

System support engineer at a financial services firm with 1,001-5,000 employees
Works well, has a friendly user interface, and is stable
Pros and Cons
- "Zoom is pretty safe and secure."
- "While the communication and video-audio conferencing features on Zoom are excellent, unlike Microsoft Teams, there is no direct integration with SharePoint. For us, that is the disadvantage of Zoom."
What is our primary use case?
We only use the solution for virtual meetings.
What is most valuable?
The solution is very stable.
Every time, it works. It works quite well when we need it to.
The solution has a very friendly user interface.
The communication and audio conferencing features are great.
Zoom is pretty safe and secure.
What needs improvement?
While the communication and video-audio conferencing features on Zoom are excellent, unlike Microsoft Teams, there is no direct integration with SharePoint. For us, that is the disadvantage of Zoom.
Zoom lacks integrations and many extra features. Microsoft Teams, on the other hand, has many features and integrates well with many Microsoft apps.
For how long have I used the solution?
I've been using the solution for three years at this point. It's been a while.
What do I think about the stability of the solution?
The stability of the product is quite good. There are no bugs. It isn't glitchy. It doesn't crash or freeze. it's a reliable platform.
What do I think about the scalability of the solution?
Many people in our organization use the product.
How are customer service and support?
We haven't had any issues with the product. We've never really reached out to technical support directly.
Which solution did I use previously and why did I switch?
We also use Microsoft Teams. However, Zoom is more user-friendly and has a better interface. The advantage of Teams is the integration with Sharepoint, which Zoom doesn't have.
Previous to these, we used Skype a lot.
How was the initial setup?
The initial setup is pretty easy. It takes a little time. We did a deployment in our organization is six hours.
What about the implementation team?
We were able to handle the implementation ourselves. We didn't need any integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
We pay Zoom a yearly licensing fee.
What other advice do I have?
As a cloud-based solution, I'm always on the latest version. I cannot speak to the exact version number I'm using right now.
I'd recommend the solution to other users and organizations. We are happy with its capabilities. I'd rate it at a perfect ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Zoom
April 2025

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Senior Manager at Mitrais
Stable and easy to implement with great video conferencing capabilities
Pros and Cons
- "The ability to make video calls is the solution's most valuable aspect."
- "I can't think of any features that are lacking."
What is our primary use case?
I primarily use the solution daily for meetings.
Basically, our office just uses it when we need to have a meeting or have a call with a client or even a colleague in the company as well. Due to COVID, everyone is currently working from home, so we really do use it a lot.
What is most valuable?
The ability to make video calls is the solution's most valuable aspect.
What needs improvement?
The solution fulfills our needs at this time. I can't think of any features that are lacking.
For how long have I used the solution?
I've been using the solution probably for about two years now.
What do I think about the stability of the solution?
The solution is very stable. The solution itself is very simple. It doesn't have bugs and glitches. It doesn't crash and affect meetings.
What do I think about the scalability of the solution?
The solution can scale well.
Right now, we have about 500 people in-house using the solution. Right now, everyone is using it int eh company, so I don't know if we can actually increase usage.
How are customer service and technical support?
We haven't had any issues with the solution so far, so we haven't had to contact them at all. I can't speak to the quality of their service.
Which solution did I use previously and why did I switch?
We're a Microsoft partner and therefore do use a lot of their products.
We did use another conference software before Zoom, however, I don't remember the name of it, and as I recall it wasn't very stable. OUr connection would often drop. The application couldn't handle the acceptance of our firewall very well and kept having problems.
How was the initial setup?
The initial setup is not complex at all. It was all very straightforward. It's quite easy.
Deployment is dead simple We just buy the license and start sending invites to meetings. There isn't any strategy needed to get started.
You only need one person for deployment and maintenance.
What about the implementation team?
We are support integrators ourselves, so we are quite capable of handling any deployment in house. We don't need the help of resellers or consultants.
What's my experience with pricing, setup cost, and licensing?
I have no idea how much we pay to use the service.
What other advice do I have?
I'm not the one who send out the invite or minutes the application itself. I simply just use it for meetings for Zoom.
It's a software solution, so every time we use it, we're using the most up to date version available.
I'd rate the solution ten out of ten. It's an excellent product.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at a consultancy with 51-200 employees
Simple to use and very stable
Pros and Cons
- "When there is a large number of people involved, I can pinpoint a particular person and I can message him in Zoom, rather than messaging everybody involved. I can directly communicate with that person and I find that feature very useful."
- "I would like to see them develop end-to-end encryption, like WhatsApp. That would improve the security of the software."
What is our primary use case?
We use Zoom to connect with other business units.
What is most valuable?
When there is a large number of people involved, I can pinpoint a particular person and I can message him in Zoom, rather than messaging everybody involved. I can directly communicate with that person and I find that feature very useful.
What needs improvement?
I would like to see them develop end-to-end encryption, like WhatsApp. That would improve the security of the software.
Also, suppose ten people are participating and talking. I can only see four people at a time. So the number of video frames could be better.
Finally, file sharing and formation of groups in this software would be a real improvement.
For how long have I used the solution?
We have been using this solution for nearly a year.
What do I think about the stability of the solution?
It's working well. I haven't found any stability issues. On average, I use it twice a week.
What do I think about the scalability of the solution?
There are no issues with the scalability. In our organization there are at least 500 to 1,000 people who use the solution.
How was the initial setup?
It was very easy.
Which other solutions did I evaluate?
With Skype for teams I can form groups and I can share multiple files and have online being shared. I don't find those features in Zoom. Zoom is more for teleconferencing.
What other advice do I have?
Anyone can use it. It's very handy.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Development Manager at Computer Learning centre
Enables us to have virtual meetings and share files and other information
Pros and Cons
- "It meets all of our basic requirements. It's easy to use."
- "The pricing could be improved."
What is our primary use case?
Zoom is used for virtual meetings and sharing files and information.
This is a cloud solution. There are 30 people using this solution in my company, including technicians, managers, and engineers.
What is most valuable?
I think the solution is okay. It meets all of our basic requirements. It's easy to use.
What needs improvement?
The pricing could be improved.
For how long have I used the solution?
I have been using Zoom for over two years.
What do I think about the stability of the solution?
It's stable.
What do I think about the scalability of the solution?
The solution is scalable. We have plans to increase usage in the future.
How are customer service and support?
We have never had a reason to contact technical support.
How was the initial setup?
Installation is straightforward. It took less than 15 minutes, and you can do it by yourself.
What's my experience with pricing, setup cost, and licensing?
There is a yearly license for this solution. I would like it if they offered better prices.
What other advice do I have?
I would rate this solution 8 out of 10.
I would recommend this solution for someone who wants to start using it because it's easy to use.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product Specialist at a tech services company with 10,001+ employees
Impressive background blur, useful mobile application, and reliable
Pros and Cons
- "The most valuable features of Zoom are the screen blur and the background transition, which is great because we are working from home. Without this feature we would not have private meetings, they do not need to see what is happening in our background. The background transition is good with Zoom."
- "We are more inclined to work with Microsoft Teams."
What is our primary use case?
I am working remotely with my customer and I am managing them over calls meetings on Zoom meetings. I have been constantly using the Zoom application and Microsoft Teams for my virtual conferences and customer meetings.
What is most valuable?
The most valuable features of Zoom are the screen blur and the background transition, which is great because we are working from home. Without this feature we would not have private meetings, they do not need to see what is happening in our background. The background transition is good with Zoom.
I have the ability to use Zoom on my mobile phone which is useful.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
Zoom has been stable.
What do I think about the scalability of the solution?
I am satisfied with the scalability of Zoom.
We have approximately 2,000 people using this solution. We have global branch offices and they all can use it.
How are customer service and support?
I have not contacted the technical support from Zoom.
Which solution did I use previously and why did I switch?
I have been using Microsoft Teams in parallel with Zoom.
How was the initial setup?
We have a portal in my company where I can go and install the Zoom from a link. I can then can have access to the Zoom application and then we'll be able to use it for our internal purpose.
What's my experience with pricing, setup cost, and licensing?
My company is using the paid version of Zoom.
What other advice do I have?
We are more inclined to work with Microsoft Teams.
I rate Zoom an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Partner at Yushu
Good solution for multiple people needing to share screens
Pros and Cons
- "The ability to discuss and share training content would be the most valuable features of Zoom."
- "I have had small issues with the virtual backgrounds. I would like to see improvements with this feature."
What is our primary use case?
I use Zoom for any calls where there are more than two or three individuals required to talk and share screens. I also use Zoom for trainings.
What is most valuable?
The ability to discuss and share training content would be the most valuable feature of Zoom.
What needs improvement?
I have had small issues with the virtual backgrounds. I would like to see improvements with this feature.
For how long have I used the solution?
I have been using Zoom for four years.
What do I think about the stability of the solution?
I have not had any concerns with Zoom.
What do I think about the scalability of the solution?
I have not used it for a large number of people, but for the numbers we use the solution for, it has worked.
Which solution did I use previously and why did I switch?
Zoom has always been my primary solution. I have used Google Meet a little as well.
How was the initial setup?
The initial setup of Zoom is straightforward.
What about the implementation team?
We install on our own, with one technical individual for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
As an organization, we are paying a license fee for Zoom. Personally, I use the free version.
What other advice do I have?
Zoom is convenient and useful, I would recommend this solution. I rate it a 7 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Development Manager of Storage Systems at a manufacturing company with 1,001-5,000 employees
Sends meeting invites, collects statistic information, and its easy to set up
Pros and Cons
- "Zoom has great functionality for virtual meetings. It's best in class."
- "In general, the price could be a little cheaper."
What is our primary use case?
I primarily use Zoom for virtual meetings.
What is most valuable?
Zoom has great functionality for virtual meetings. It's best in class.
You can create invitation letters for people to join meetings.
It collects statistics that are helpful for showing you details such as who has joined the meeting.
What needs improvement?
In general, the price could be a little cheaper.
For how long have I used the solution?
I have been working with Zoom for a couple of years.
What do I think about the scalability of the solution?
We have fewer than 100 users. For us, scalability is great, and we may increase our usage in the future.
How are customer service and support?
I have no experience with support because I have never needed any.
Which solution did I use previously and why did I switch?
From time to time, we use Microsoft Teams. However, Zoom is the product that I prefer.
How was the initial setup?
The initial setup is quite easy. I have set it up at least ten times in the past six months.
What about the implementation team?
My specialty is hardware but I am able to do the Zoom installation personally.
What's my experience with pricing, setup cost, and licensing?
There is a licensing fee and although the price is fair, it can be a little cheaper.
What other advice do I have?
This is a product that I like a lot and I'm happy with using it. I would recommend it to others.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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