I used Microsoft Dynamics CRM for just one or two projects, but it was not for myself. I provided it to clients who need internet automation services.
Multifeatured CRM software that's scalable and stable, but needs to be more user-friendly
Pros and Cons
- "Multifeatured CRM software with good stability and scalability."
- "This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."
What is our primary use case?
What needs improvement?
Microsoft Dynamics CRM is a good tool, but if don't have experience using a CRM solution, you'll need to learn a lot of things which could be difficult to learn. If you've used Excel or something similar, then learning this software could be easier.
This tool needs to be more user-friendly.
What do I think about the stability of the solution?
Microsoft Dynamics CRM is a stable solution.
What do I think about the scalability of the solution?
Microsoft Dynamics CRM is scalable.
Buyer's Guide
Microsoft Dynamics CRM
April 2024
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What's my experience with pricing, setup cost, and licensing?
Pricing for this software could be cheaper.
What other advice do I have?
I have pipeline middlemen who sell Microsoft Dynamics CRM as a B2B solution through the web portal, or E-Commerce portal. Clients just need to click on the order form found on the web portal of Microsoft Dynamics CRM.
Microsoft Dynamics CRM is a good software because it has a lot of features.
I do the automation and email feed, and I check the instruments for clients, but they're not my clients directly. I have no idea on how many people clients need for the deployment and maintenance of this solution. I also don't deal with the Microsoft technical support team.
Microsoft Dynamics CRM is a good tool, so I can recommend it to people who want to start using it.
I'm not sure about the subscription for this solution. It could be a yearly subscription.
I just did one team up development with Microsoft Dynamics CRM, but I'm rating it a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
CEO at a computer software company with 51-200 employees
Customizable and easy to deploy, but requires an SI for effective use.
Buyer's Guide
Microsoft Dynamics CRM
April 2024
Learn what your peers think about Microsoft Dynamics CRM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,630 professionals have used our research since 2012.
CRM that integrates well with other systems and provides control of process from end to end
Pros and Cons
- "The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
- "This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
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Updated: April 2024
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Agree with the reviewer, as the cost of ownership is high its not suitable for small businesses. Several features are good like Integration with Outlook.