Microsoft Dynamics CRM Reviews

We use the solution for customer service, marketing follow-ups, and sales.

The solution's most valuable feature is its ability to store all the information in one application. Also, it allows me to check what my colleagues are doing on their systems. Along with this, it facilitates a communication platform with the customers.

They should work on improving the solution's scalability.

We have been using the solution for 10-15 years now.

The solution did stop working three weeks ago for a while. It was highly improbable for it to go off. Other than that, it is a stable solution.

The solution integrates well with other applications or ERP, Business Central, Finance and Operations, and SAP programs. Considering the flexibility of integration, it is a scalable solution. Our organization has 15-20 customers and about 90 employees using the solution. I rate its scalability as a seven as sometimes it needs a connector to link with other applications.

The solution's tech support team's response is fast.

The setup was straightforward. It works just like any other product of the Microsoft family.

The solution's return on investment is worth it.

The licenses of the solutions are available for purchase on a monthly or yearly basis. There are no additional licenses or fees apart from the standard license. I rate the solution's pricing as a seven out of ten.

The solution's maintenance requires three to four technical executives. I recommend the solution to others and rate it as a nine.

It is a general CRM. It almost acts as the central hub through which all of our transactions, whether e-commerce or retail, are funneled. It also brings in everything from our inventory. So, essentially, the overall collection of all of that data is deployed through it. This is the main tool that we use.

The way it effectively works with the array of other Microsoft tools, such as Azure, is valuable. It works very well with the use of data linking and things like that. Overall, it is a great overall tool to have an effective understanding of the transactional background of each of our customers.

One of the biggest challenges is that there is a huge disconnect between, "The business wants this data available," and making that data available in our systems. It requires a lot of effort. There's a huge disconnect, and that's because of a lot of backend work that needs to get done.

From a user standpoint, it is fairly intuitive. Its user interface is nothing phenomenal, but it is intuitive. However, on the backend, a lot of work is required to effectively push the data through. It requires a very heavy lift on the organization's part. It is a complex backend. 

When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems.

I have been using this solution for one year and five months.

Its performance is reliable, but when it comes to any changes or updates, we have issues.

It is a challenge to grow it quite substantially. It involves a lot of work, but the solution overall is scalable as long as you're sticking with Microsoft.

We have anywhere between 50 and 60 end-users, and on the backend, we have about 15 users. It is used quite extensively. All of our data filtering from transactions is flowing into it.

In terms of overall technical support, we work with partners. So, we have Microsoft partners who support us with day-to-day issues. 

In terms of online tools and various instructional write-ups, Microsoft is quite comprehensive. There is a multitude of information available. It is down to the user to dive into it, but it is all there.

I don't believe we were using anything else previously. A majority of our systems are Microsoft systems.

We had our team, but that wasn't enough. We had to work with specific partners. There are a few companies where the challenge is the amount of legwork to get things going for the business and the startup cost. 

There was quite a large set of developers. There were upwards of 20 developers, and there were upwards of five business analysts who were effectively capturing use cases from the business to help understand how we wanted the data. It was overall managed by three or four key managers and one director. It took upwards of eight months.

It does require maintenance, which is handled by our technology team.

I can't put a number to it, but the use of this system and the collection of the data has exponentially helped the company.

It is a part of one comprehensive user license, which depends on the role of the individual. This is where Microsoft excels. 

It is a very comprehensive package. We get everything from Access to D 365. We get Microsoft's suite of tools. I'm not too sure about the pricing, but I can't imagine it being cheap.

In terms of additional fees, we have particular partners we have to work with. It is very similar to how Google has Google partners. We have dedicated partners, and the fees with them are quite high.

Understanding your overall strategy with data is critical. When you are using or getting used to one particular client platform, an enterprise requirement to scale it up requires enormous amounts of capital. 

It is definitely not geared towards small-sized or medium-sized businesses. It has to be large organizations. I do know that D 365 does have things for small-sized and medium-sized businesses, but I haven't worked with it in that capacity. Knowing what I know about how it works at an enterprise level, the amount of work or cost incurred to make it more and more scalable is definitely something that small-sized and medium-sized businesses can't do.

I would rate this solution a seven out of ten. 

We use Microsoft Dynamics CRM primarily for sales, but using it for marketing is also becoming very predominant.

Microsoft Dynamics CRM brings the most value in terms of its ease of implementation. It was a big issue earlier, but now they've made it very simple to implement.

One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce.

They also need to improve on the look and feel of the solution, because those are still slightly better on Salesforce.

Microsoft Dynamics CRM is a stable solution.

There's no issue with Microsoft Dynamics CRM in terms of scalability. It's backed by Microsoft, so scalability is not an issue.

Microsoft Dynamics CRM has excellent technical support.

Microsoft Dynamics CRM is slightly cheaper than Salesforce today. Pricing for the solution is pretty aggressive in the market.

The majority of our experience with CRMs is with Salesforce Sales Cloud and Microsoft Dynamics CRM. We are completely aligned with those two CRMs. Other CRMs we don't have much experience with, because Salesforce Sales Cloud and Microsoft Dynamics CRM are the two leading CRMs, and we only focus on them. There's a third CRM we use: Pega CRM.

Salesforce deals with all kinds of clouds, not just the marketing cloud, but Salesforce Sales Cloud is the most popular one. Salesforce Marketing Cloud is an acquisition and is a more difficult solution, and it fails a lot.

Microsoft Dynamics CRM used to be four versions behind Salesforce, but now it has really caught up. They have made major investments in the solution, and we are seeing a clear momentum in their favor. They are being very aggressive in terms of taking some of the market shares for Microsoft Dynamics CRM in the CRM market. Microsoft Dynamics CRM was a laggard, but now it's competing well with Salesforce.

On a scale of one to ten, I'm rating Microsoft Dynamics CRM seven out of ten.

I found all the usual CRM features valuable in Microsoft Dynamics CRM, e.g. customer registration, customer complaints management, customer contract management, etc.

The system is also very easy to use. Its UI is very nice, e.g. with Microsoft products, the UI is close to being the best, while products from competitors have the worst UI.

My recommendations on Microsoft Dynamics CRM in terms of how it could be improved: It should be more configurable and more scalable. Its performance also needs improvement, particularly because its screens hang while querying data.

I've been dealing with Microsoft Dynamics CRM for close to 10 years now.

Microsoft Dynamics CRM is not highly scalable, particularly because it's running on a SQL server database.

I have no complaints about the technical support provided for Microsoft Dynamics CRM.

We used Siebel CRM prior to using Microsoft Dynamics CRM. We discontinued Siebel CRM in 2012.

Installing Microsoft Dynamics CRM was very easy.

We did the installation and implementation of Microsoft Dynamics CRM ourselves. It only took one day to complete, and we never used a third party to do it.

We're on a yearly contract with Microsoft Dynamics CRM.

We evaluated Siebel CRM.

We only had one guy who was responsible for the deployment of Microsoft Dynamics CRM. We have our own IT department with qualified, experienced people for each domain, or for each type of product. We usually don't need the vendors to implement for us, and in case we need help on one or all products, we directly contact Microsoft.

My rating for Microsoft Dynamics CRM is eight out of ten.

I use Microsoft Dynamics CRM because of its flexible design.

Microsoft Dynamics CRM provides significant time-saving benefits.

The flexible design is highly usable, and I have seen time-saving benefits from using this solution.

During a period of time, restoring data and maintaining it could be better in Microsoft Dynamics CRM.

I have been using Microsoft Dynamics CRM for approximately three years.

I would rate the stability of Microsoft Dynamics CRM as an eight out of ten.

I would rate the scalability of Microsoft Dynamics CRM as an eight out of ten.

I rate the technical support from Microsoft Dynamics CRM as a seven out of ten.

Neutral

Before Microsoft Dynamics CRM, we used our own old solution. We switched to Microsoft Dynamics CRM due to its greater flexibility.

The initial setup of Microsoft Dynamics CRM was in between straightforward and complex.

The deployment was carried out by a consultant.

The pricing and licensing model we use is Enterprise licensing.

I would recommend Microsoft Dynamics CRM as it is very usable.

I'd rate the solution seven out of ten.

We maintain a client base on Microsoft Dynamics CRM and regularly update various sales motion statuses on Microsoft Dynamics CRM.

Microsoft Dynamics CRM allows you to create reports and download Excel. Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM.

Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve.

I have been using Microsoft Dynamics CRM for six months.

We did not face too many glitches with Microsoft Dynamics CRM, but the few glitches we faced took a long time to resolve. Microsoft Dynamics CRM is a pretty stable solution.

I rate Microsoft Dynamics CRM an eight or nine out of ten for stability.

Over 50 users use Microsoft Dynamics CRM in our organization. Microsoft Dynamics CRM is a pretty scalable solution.

I rate Microsoft Dynamics CRM a nine or ten out of ten for scalability.

In terms of sales, I have seen a pretty good return on investment with Microsoft Dynamics CRM because it accurately monitors and keeps track of things. Microsoft Dynamics CRM also helps us close sales motions faster.

Microsoft Dynamics CRM is an expensive solution.

I rate Microsoft Dynamics CRM an eight out of ten for pricing.

Microsoft Dynamics CRM is deployed on-cloud in our organization. We get the solution for free as part of our Microsoft partnership.

Overall, I rate Microsoft Dynamics CRM an eight out of ten.

We use our company to store customer information and track customer engagement.

The most valuable feature of Microsoft Dynamics CRM has to be its interface. The product helps with the step-by-step process of engaging clients and moving them from opportunities to paying clients. The product also makes it possible for us to classify and practicalize our target market allowing us to ultimately be able to focus on those customers who show interest in a product or service.

All CRM solutions have room for improvement. So far for me, I haven't seen any need for improvement in Microsoft Dynamics CRM yet.

If I am correct, the tool makes it possible for its user to have the profile of customers, along with their pictures, which is good. It lacks to provide a more detailed profile of the customer, which would have been better and more useful. Though the product provides phone numbers and email addresses, I feel that in some cases, it would have been better if the business addresses were provided as well.

I have been using Microsoft Dynamics CRM for a year as a customer.

Microsoft Dynamics CRM is a stable product.

Microsoft Dynamics CRM is very scalable.

I don't know if Microsoft Dynamics CRM can expand to 500, and I don't know if it can still perform at a distinct level. So far, the scalability has been good, considering our business. We have no issues so far.

There are over 50 users using this solution in my company.

Microsoft is a popular product in our region. We wanted a popular brand to work with so that we had something we could easily trust rather than trusting other unknown or new software. Basically, because of the brand name and since Microsoft came to Nigeria, and all the more adding to the aforementioned details was its popularity in our region which made us choose it.

We have to face lots of issues with card payments because of the restrictions in our region. Apart from that, there aren't any formal restrictions or any difficulties in setting up the product. The solution's setup phase is a seamless process, especially once you get it on board.

The solution is deployed on Azure in our organization.

Microsoft Dynamics CRM has a user-friendly platform.

My first piece of advice to those planning to use it would be that you are working with a known brand and popular brand that has stood the test of time. The moment you sign up and adopt Microsoft Dynamics or Microsoft CRM, you are well assured of reliable support from wherever you are. They are just an email away. I believe since I've registered before, I know that I haven't stopped providing a support structure that will be present and available to reach out to you at any moment, given the severity of the situation. Once you have the software, it will give you peace of mind. I have been doing a lot of research looking at Gartner Quadrant, but I haven't studied the different software solutions. I found out that Microsoft is the leader in one of the quadrants mentioned in the Gartner Quadrant. It is an opportunity to put your business or your organization, or whatever you want to use it for, on the world map using a worldwide trusted software.

The reason is that I believe that there is still room for improvement because of its activities in the industry. It has to stand the test of time because of its brand name, popularity, and the reviews I have read over time. I believe that a rating of seven is good standing for now.

I rate Microsoft Dynamics CRM a seven out of ten.

The most valuable feature is the reporting tab.

The solution's interface has room for improvement.

I have been using the solution for two years.

I give the stability of Microsoft Dynamics CRM a nine out of ten.

I give the scalability of Microsoft Dynamics CRM a nine out of ten.

I give the initial setup an eight out of ten. The solution required two days to deploy.

I give the price of the solution an eight out of ten.

I give the solution a nine out of ten.

We have 25 people using the solution in our organization.

I recommend Microsoft Dynamics CRM to all customers.