Microsoft Dynamics CRM Reviews

We use Microsoft Dynamics to keep our pipeline aligned with our counterparts and OEMs. We are customers of Microsoft and I'm a technical sales manager. 

We have account engagements on a very regular basis, and the product makes it very easy for us to get all the teams immediately via the Outlook Calendar. It's a huge advantage for us. 

The UI could definitely be improved. The solution lacks some features and the third-party application ecosystem could be better. I also think that usability could be simplified.

I've been using this solution for two years. 

This is a stable product. I haven't faced any downtime in the last two years.

The solution is scalable. 

I've had minimal interaction with technical support because our internal IT team handles that side of things. I believe they provide good support. 

I previously used Salesforce which had a better third-party apps ecosystem and a better UI. In general, I find Salesforce to be more straightforward. If you're selling multiple products and have multiple accounts, managing those with your OEMs is easy in Salesforce because most of them are on Salesforce whereas very few of the enterprise-level OEMs use Dynamics.

The most important thing is to be very sure about where you have saved what.

I rate this solution eight out of 10. 

We use this solution to track our client's information, plans, and discussions we have with them.

The history of engagement with our customers, including all conversations, has been most valuable when using this solution.

The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client.

We have been using this solution for three years. 

This solution could be more stable. In the beginning it was much less stable, but has since improved and become robust. 

This solution has served our needs but we have not had an excessive number of users so I can't comment on scalability.

We receive quick assistance from the customer service team, but we are a Microsoft gold partner which gives us priority service. 

Positive

I would recommend this solution to others but it does depend on the setup. 

I would rate this solution an eight out of ten. 

I used Microsoft Dynamics CRM for just one or two projects, but it was not for myself. I provided it to clients who need internet automation services.

Microsoft Dynamics CRM is a good tool, but if don't have experience using a CRM solution, you'll need to learn a lot of things which could be difficult to learn. If you've used Excel or something similar, then learning this software could be easier.

This tool needs to be more user-friendly.

Microsoft Dynamics CRM is a stable solution.

Microsoft Dynamics CRM is scalable.

Pricing for this software could be cheaper.

I have pipeline middlemen who sell Microsoft Dynamics CRM as a B2B solution through the web portal, or E-Commerce portal. Clients just need to click on the order form found on the web portal of Microsoft Dynamics CRM.

Microsoft Dynamics CRM is a good software because it has a lot of features. 

I do the automation and email feed, and I check the instruments for clients, but they're not my clients directly. I have no idea on how many people clients need for the deployment and maintenance of this solution. I also don't deal with the Microsoft technical support team.

Microsoft Dynamics CRM is a good tool, so I can recommend it to people who want to start using it.

I'm not sure about the subscription for this solution. It could be a yearly subscription.

I just did one team up development with Microsoft Dynamics CRM, but I'm rating it a seven out of ten.

Our clients mainly use this to manage and maintain customer relationships within the requirements of their business. However, our role is to carry out some custom integration that sets the solution up for our clients to use.

Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business.

We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response.  

We have been working with this solution for a few months.

We have found this to be a stable solution.

The solution is very scalable and very customizable.

The initial setup for the solution is straightforward, but editing it for a customization purposes is a bit complex.

The implementation was carried out in-house, by one person.

The solution is initially built and configured in a sandbox environment. We deploy it in the sandbox, and we can then transfer it into production.

I would rate this solution a 10 out of 10.

I use Microsoft Dynamics CRM for direct pipeline sales and for administration tools to keep the whole sales environment together.

Microsoft Dynamics CRM could improve by being more user-friendly.

I have been using Microsoft Dynamics CRM for approximately 10 years.

Microsoft Dynamics CRM is a stable solution.

We have approximately 1000 people using this solution in my organization. Our whole is using the solution.

We have had some issues with the solution but they have been normal issues and the support has been fine.

Microsoft Dynamics CRM's initial installation difficulty depends on the organization, but customizing, will take one to ten days.

Microsoft Dynamics CRM is very affordable if you use the yearly subscription.

I would recommend this solution to others.

I rate Microsoft Dynamics CRM a ten out of ten.

The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features. 

This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments.

We have been using this solution for 5 months. The setup took one year. 

The initial setup is not straightforward. It took a year to configure Dynamics because it's not very intuitive. We had to hire assistance for certain parts of the setup.

This solution integrates well with other systems. 

I would rate this solution an eight out of ten.