Microsoft Dynamics CRM Reviews

We implemented the CRM for clients. We had 80 or 85 agents on it. 

The solution is offered at a good price. They offered a good cost reduction.

The flexibility is very good. 

It's a good solution for enterprise-level companies.

We'd like to see more pre-built models for small companies. It could be less complicated for smaller organizations. You spend so much time configuring it that it doesn't make sense for smaller companies. 

The stability is very good. There are no bugs or glitches, and it doesn't crash or freeze. It is reliable.

The solution scales very well. It's excellent for enterprise-level companies. The more you have on it, the better it is. 

There can be a lot of initial configurations that need to be done in the beginning. It can be a bit complex in that regard. 

I'd rate the solution seven out of ten. It's been a good solution overall. 

We use Microsoft Dynamics CRM to record the pipeline and activities.

My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution.

Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard. Currently, it's widget-like, so hopefully, it could be improved, particularly to allow you to create a custom dashboard using a query. A custom dashboard would make the solution better and is an additional feature I'd like to see in the next release of Microsoft Dynamics CRM because right now, it only has a default dashboard, but maybe my account has limited access, so I can only see the default version of the dashboard.

I've been using Microsoft Dynamics CRM since I joined the company. I've been using it for around two years now.

Microsoft Dynamics CRM is a stable solution. The stability of the solution is enough for me, and I haven't seen the server being down. So far, Microsoft Dynamics CRM is okay in terms of stability.

My company has a dedicated IT team, specifically an internal MIT team that takes care of issues with Microsoft, so the MIT team is responsible for contacting the Microsoft Dynamics CRM support team.

Before I joined my current company, I used Salesforce CRM.

I'm not aware of the pricing for Microsoft Dynamics CRM.

I'm not an implementer. My role here in the company is presales.

Over a hundred people use Microsoft Dynamics CRM in the company, and it's a solution that's used every day. Users are product managers and people from the channel and delivery teams. I have no information if the company plans to increase usage of the solution.

My advice to people looking into using Microsoft Dynamics CRM is that it's a good solution because if you're in a Microsoft environment, the solution has compatibility with different Microsoft products and features such as Office, Outlook, etc.

My rating for Microsoft Dynamics CRM is eight out of ten.

My company is a customer or user of the solution.

I was using Microsoft Dynamics CRM for customer relations and sales.

Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger.

There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use. 

I have been using Microsoft Dynamics CRM for approximately five years.

Microsoft Dynamics CRM is a stable solution. We never had any problems, it was always running well.

The scalability of Microsoft Dynamics CRM is good.

The support from Microsoft would improve. Most of the time of the day is terrible. We use a third-party vendor to handle issues we have.

I have previously used Salesforce. Microsoft Dynamics CRM is a little bit different than Salesforce, but they're competing well. Microsoft Dynamics CRM was not a bad solution.

Microsoft Dynamics CRM's initial setup was simple.

I rate Microsoft Dynamics CRM a seven out of ten.

We use Microsoft Dynamics CRM for our day-to-day operations in our organization.

Microsoft Dynamics CRM has improved our organization by being allowing us to be more organized.

The most valuable feature of Microsoft Dynamics CRM is its ease of use.

Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic.

I have been using Microsoft Dynamics CRM for approximately one year.

Microsoft Dynamics CRM is a fairly reliable solution. There's been the odd issue here and there, where for some reason it just doesn't want to load, but our IT department managed to fix it. 

I don't think we've used Microsoft Dynamics CRM long enough to know how well it will work as the company scales in size.

We have approximately five people using the solution in my organization.

I have not used technical support.

We previously QuickBooks and Microsoft Office suite. 

The initial installation is complex. It was a while before we had the solution up and running.

We used a consultant to do the implementation of the solution.

I would advise others Microsoft Dynamics CRM is not a quick solution. It takes a long time and you have to make sure a lot of your technology is up-to-date, such as recent servers that are capable of running it with enough memory. They need to prepare themselves that it isn't a quick process to get working.

I rate Microsoft Dynamics CRM a seven out of ten.

My rating is based on the technical issues we had getting the solution up and running and the lackluster features, such as reporting. However, everything else is good.

We use Microsoft Dynamics CRM with our chain management and internal project team to identify the areas to improve our workflow.

The most valuable feature of Microsoft Dynamics CRM is that it is a low-code platform and we can perform business process management.

Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective.

I have been using Microsoft Dynamics CRM for approximately one year.

I rate the stability of Microsoft Dynamics CRM a nine out of ten.

We have approximately 200 users using the solution.

I rate the scalability of Microsoft Dynamics CRM an eight out of ten.

The support has been responsive and helpful.

I rate the support of Microsoft Dynamics CRM a ten out of ten.

Positive

I have previously used Oracle CRM. Microsoft Dynamics CRM operates more smoothly than Oracle does because we are using Microsoft SaaS.

The initial setup of Microsoft Dynamics CRM is not complex.

The solution is expensive.

I rate the price of Microsoft Dynamics CRM a four out of ten.

We have approximately three people for the maintenance of the solution.

I rate We are using Microsoft Dynamics CRM an eight out of ten.

Microsoft Dynamics CRM is used for planning.

The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365.

The overall price of Microsoft Dynamics CRM could improve.

I have been using Microsoft Dynamics CRM for approximately two years.

Microsoft Dynamics CRM is a stable solution.

I have found Microsoft Dynamics CRM to be scalable.

We have more than 10 people in our organization using this solution.

The initial installation of Microsoft Dynamics CRM is not difficult.

We did the implementation of Microsoft Dynamics CRM.

The annual license for Microsoft Dynamics CRM could be reduced, it is expensive.

I would recommend this solution to others.

I rate Microsoft Dynamics CRM a seven out of ten.

It is used for customer relationships. It is performing well.

The customer is the bedrock of every organization, and it is important the customers are always happy. Because all issues relating to customers are visible in the system, they are ultimately happy. When they are happier, they become our company's advocates. The solution is about ensuring an improved customer experience.

Since we started using this platform, we have been able to ensure all communications trials with our customers are documented. We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up.

There is a feature called Social Listening. It enables the system to sniff out social interactions between our customers. With it, we are able to make informed decisions about the types of products and services to provide to customers.

The social listening feature is not embedded in the current version. We have to buy a separate license in order for it to be implemented. This feature should be embedded in the next release.

It is quite stable.

It is very scalable once you understand the process. Though, there are limited applications that can be integrated with it.

We have been able to accommodate some of our legacy applications into the CRM software, which were not defaults in the functionality of the software by extending the software's functionality.

We have local support. They are good partners with Microsoft. They have been providing adequate technical support. Our interactions with them have been fantastic.

We had an existing solution, but it was locally implemented and did not have all the report features of a full-blown CRM software. We were not able to adequately track all interactions with our customers from all of the different channels. Therefore, we started searching for a new solution.

We chose Microsoft Dynamics CRM, because of the vendors, it was able to demonstrate its solution would fulfill our requirements. Also, integrations are easier with Microsoft Dynamics CRM. Ultimately, the vendor was able to demonstrate proficiency in being able to ensure that the solution would adequately meet our requirements.

I was involved in the initial setup. It was pretty straightforward. We needed to provide the environment and basic server requirements. First, we set up the servers, next we test the environment, then we did the development.

I rate it as an eight out of 10. It has been able to incorporate most of our processes. However, there is room for improvement. 

I would tell a colleague searching for this type of solution that it is important to ensure that whatever solution you are trying to find, it is able to adequately fulfill at least most of your requirements. Microsoft Dynamics CRM is a software which is very scalable and technical. It should fit into the processes of most companies. It is a good choice.

One of the most important criteria is that we have referrals. We want to know if the vendor has previously implemented for a company similar to ours, e.g., in the same industry, because processes are industry specific. If this is the case, we want to get feedback from these referrals to know how long the implementation took, if they implemented it within their scope and in adequate time, and if they are gaining the expected value from the solution. We also want to know if the vendor has technical support.