Microsoft Dynamics CRM Reviews

I like the fact that I can keep track of everything I do in relation to my own job. 

I can associate what meeting with the documentation of the opportunity with which I am working.

We can interact with a large number of people and upload documentation of these opportunities. It is interesting.

It is difficult to qualify opportunity in Microsoft Dynamics CRM. If any salesperson uses information, their bosses, cannot measure it. This is something that could be an improvement.

Perhaps in the next release, there will be an opportunity to better qualify the opportunities. Introducing a company-defined process so we can measure better before investing resources in working on this opportunity. 

Also, more documentation about why you lose, because there is a cost of opportunity that we are not aware of.

I have been using Microsoft Dynamics CRM for two and a half years.

It's Dynamics 365, but it's self-service. I'm not sure which version it is.

Microsoft Dynamics CRM is a stable product.

Microsoft Dynamics CRM is scalable. The scalability of Microsoft Dynamics CRM is good.

This solution is used by approximately 25 people in my company. There are three managers and the rest are salespeople.

We don't have plans to increase the usage at this time.

As partners with Microsoft, we have people within the company who are familiar with this platform. We have in-house support, so we don't have any issues with it.

Licensing fees are paid on a monthly basis.

We are a Microsoft partner.

I would rate Microsoft Dynamics CRM an eight out of ten.

We use Microsoft Dynamics to call the client and verify their information.

Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works. 

Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out. 

I've been using Dynamics for two years.

Dynamics CRM is highly stable.

The scalability is great. We have approximately 100 people using Dynamics at my company.

I'm not sure why we switched to Dynamics, but it's one of the most popular CRM programs that many companies use.

I rate Microsoft Dynamics CRM eight out of 10. I'd say go for it. It's user-friendly, and I believe it's reasonably priced.

We use Microsoft Dynamics for all of our general CRM functions. This includes Lead Generation activity and leveraging the database with integration for sending out automated emails.

The integration capability with other systems could be improved, particularly the Lead Generation system.

We have used this solution for two years. 

This is a scalable solution. 

We are a relatively small operations and we haven't run into any scalability concerns so far.

The initial setup is reasonably straightforward. 

The only advice I would give is to figure out the data governance right up front in terms of how to set up the client database and the governance around it so you have a central view of all the client opportunities.

This solution is not as good as Salesforce but it has most of the functionalities we need. The key is to implement it in the right way.

I would rate this solution a seven out of ten. 

We use this solution for customer relationship management. We have all our business opportunities listed in the solution as well as all our customers. This CRM allows us to manage our business opportunities in each lifecycle.

The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics. It provides accurate metrics about what we sold and our future pipelines. That's very important for the way we run our business.

Overall, the solution could be made to be more user friendly. 

We have been using this solution for four years. 

This solution is stable. 

This solution is scalable. 

Fortunately, our business has grown a lot but this has caused some user experience problems such as duplication of opportunities. However, the solution automatically picks up any of these instances and prevents multiple identical entries by different users. 

I was not part of the initial setup but I believe it was straightforward. The deployment of the solution was quite easy and took one month. 

The would recommend that those looking at using this solution take the time to explore it and configure it in the way it relates best to their business.

I would rate this solution a seven out of ten. 

The purpose of Microsoft Dynamics CRM is to keep track of opportunities. This is its only purpose, for customer relationship management.

The solution could have better dashboards and the Microsoft operating system could be more intuitive.

I have been using Microsoft Dynamics CRM for approximately two years.

The solution is stable.

I have not used technical support.

I would not recommend this solution to others, it is not a good tool.

I rate Microsoft Dynamics CRM a three out of ten.

We use Dynamics to discover sales opportunities and follow up on closed orders. Its dashboard gives you visibility into the sales pipeline so you can conduct analysis and identify opportunities.

Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline. We depend on CRM to govern our internal sales process. We use Dynamics daily for everything in the entire sales process, from importing customer registrations to issuing the invoice at closing. 

The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments. Microsoft should also add some more features to the dashboard to improve visibility.

We've been using Microsoft Dynamics for almost seven years.

Dynamics performs perfectly. There are no bugs or connectivity issues. Everything runs smoothly.

Microsoft Dynamics is scalable. We have almost 400,000 users.

We've never contacted Microsoft support. We handle support internally.

We previously used Oracle Business, but I don't remember much about it. Microsoft Dynamics is easier to use. Oracle's ARP was complicated. I prefer to work with Microsoft Dynamics.

Setting up Dynamics is straightforward, to my knowledge, but I wasn't involved. I'm just a user.

I would rate Microsoft Dynamics eight out of 10. It's easy to use, flexible, and you can get your reports instantly.

Microsoft Dynamics CRM can do a lot of things related to management within a company. For example, it can manage transactions or bookkeeping.

Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities. 

The solution could improve by having better integration documentation.

I have been using Microsoft Dynamics CRM since it was released which has been many years.

We have approximately 100 customers using this solution.

The installation is straightforward.

We have a team of 10 engineers and administrators that do the implementation and maintenance of the solution.

There is a license required to use Microsoft Dynamics CRM.

I would recommend this solution.

I rate Microsoft Dynamics CRM an eight out of ten.

I have an embedded power app that's launched through Dynamics. I use it almost every day. I don't use any Dynamics features. I go straight to my ISV plugin and that's all.

For what I'm using it for it's great.

It's a pretty robust product.

I don't use any Dynamics features. I go straight to my ISV plugin and that's all. I just like this part of the Microsoft stack.

The stability is excellent. It's reliable.

The product can be a bit expensive, especially for a smaller organization.

I wouldn't want to change any aspect of the product.

The mobile side of the product doesn't look that great right now. It doesn't seem to render. It's the responsiveness across different devices, from light testing, just seemed kind of off. It seems like it really needs to identify when it's on a mobile device and minimize the view. It kind of just does a web page type of thing and it's just really difficult to use. From just the short time I've seen it, I'm not sure how anybody would ever be able to use it.

I've been using the solution from a demo. I've used it in the last few months.

The solution is rock solid and very stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. It's excellent. 

It's kind of pricey. It's about $50 or $60 per user. I have never been on the sales side of it or watched the organization from a licensing perspective. I don't know if it's higher or lower than what else is available. If I was a small business, that price would be too high for me if I was going to run it for my own practice as an individual. I'd either not use it or use something else - maybe something that's cheaper or supports just what I need. 

We are an ISV partner, an independent software vendor through Microsoft, and we can publish applications directly to the Dynamics store.

I've been very happy with the solution. I'd rate it at a ten out of ten.