Microsoft Dynamics CRM Reviews

I found all the usual CRM features valuable in Microsoft Dynamics CRM, e.g. customer registration, customer complaints management, customer contract management, etc.

The system is also very easy to use. Its UI is very nice, e.g. with Microsoft products, the UI is close to being the best, while products from competitors have the worst UI.

My recommendations on Microsoft Dynamics CRM in terms of how it could be improved: It should be more configurable and more scalable. Its performance also needs improvement, particularly because its screens hang while querying data.

I've been dealing with Microsoft Dynamics CRM for close to 10 years now.

Microsoft Dynamics CRM is not highly scalable, particularly because it's running on a SQL server database.

I have no complaints about the technical support provided for Microsoft Dynamics CRM.

We used Siebel CRM prior to using Microsoft Dynamics CRM. We discontinued Siebel CRM in 2012.

Installing Microsoft Dynamics CRM was very easy.

We did the installation and implementation of Microsoft Dynamics CRM ourselves. It only took one day to complete, and we never used a third party to do it.

We're on a yearly contract with Microsoft Dynamics CRM.

We evaluated Siebel CRM.

We only had one guy who was responsible for the deployment of Microsoft Dynamics CRM. We have our own IT department with qualified, experienced people for each domain, or for each type of product. We usually don't need the vendors to implement for us, and in case we need help on one or all products, we directly contact Microsoft.

My rating for Microsoft Dynamics CRM is eight out of ten.

I use Microsoft Dynamics CRM because of its flexible design.

Microsoft Dynamics CRM provides significant time-saving benefits.

The flexible design is highly usable, and I have seen time-saving benefits from using this solution.

During a period of time, restoring data and maintaining it could be better in Microsoft Dynamics CRM.

I have been using Microsoft Dynamics CRM for approximately three years.

I would rate the stability of Microsoft Dynamics CRM as an eight out of ten.

I would rate the scalability of Microsoft Dynamics CRM as an eight out of ten.

I rate the technical support from Microsoft Dynamics CRM as a seven out of ten.

Neutral

Before Microsoft Dynamics CRM, we used our own old solution. We switched to Microsoft Dynamics CRM due to its greater flexibility.

The initial setup of Microsoft Dynamics CRM was in between straightforward and complex.

The deployment was carried out by a consultant.

The pricing and licensing model we use is Enterprise licensing.

I would recommend Microsoft Dynamics CRM as it is very usable.

I'd rate the solution seven out of ten.

The most valuable feature is the reporting tab.

The solution's interface has room for improvement.

I have been using the solution for two years.

I give the stability of Microsoft Dynamics CRM a nine out of ten.

I give the scalability of Microsoft Dynamics CRM a nine out of ten.

I give the initial setup an eight out of ten. The solution required two days to deploy.

I give the price of the solution an eight out of ten.

I give the solution a nine out of ten.

We have 25 people using the solution in our organization.

I recommend Microsoft Dynamics CRM to all customers.

We use Dynamics as a database of the customer accounts we call.  About 50-60 people at this office are using it. 

Dynamics is easy to use. There are several fields I can filter.

Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day.

We have been using Dynamics for about four or five years.

Overall, it's pretty stable, but we have issues every now and then. I rate Dynamics eight out of 10 for stability.

I rate Microsoft Dynamics CRM eight out of 10. I would recommend it to others. It's easy to use, and it has a lot of features. 

We use Microsoft Dynamics CRM for marketing and sales, for example, for basic contact and lead management and email marketing.

The feature I like best in Microsoft Dynamics CRM is being able to market to segments instead of choosing individual people to market to.

My company's biggest challenge with Microsoft Dynamics CRM is wanting to market solely to leads without having to create a contact and link the contact to the lead.

From a marketing standpoint, there's room for improvement in the lead process of Microsoft Dynamics CRM.

In the next version of Microsoft Dynamics CRM, I'd like to see built-in tutorials because the solution isn't as user-friendly in some aspects, for example, building segments you may not be familiar with. Microsoft Dynamics CRM seems to be designed for engineers, not necessarily for people with marketing or sales backgrounds or who may not have that many technical skillsets or backgrounds.

I've been using Microsoft Dynamics CRM since the day I started working in the company, which is about a year and a half. I'm unsure how long the company's been using Microsoft Dynamics CRM.

Overall, Microsoft Dynamics CRM is a stable solution.

Microsoft Dynamics CRM is a scalable solution.

I've never contacted the technical support team for Microsoft Dynamics CRM.

I wasn't involved in the initial setup and deployment of Microsoft Dynamics CRM, so I have no information on how complex or straightforward the process was.

The implementation of Microsoft Dynamics CRM was in-house.

My company has seen ROI from Microsoft Dynamics CRM.

I'm not aware of any licensing costs for Microsoft Dynamics CRM.

I have firsthand experience with Microsoft Dynamics CRM. It's the solution my company uses.

I'm using the latest version of Microsoft Dynamics CRM. The solution is deployed on the cloud.

In the company, the number of people using Microsoft Dynamics CRM daily is between one hundred fifty to two hundred. Between five to ten people, particularly specialists, take care of general maintenance and submit support tickets for Microsoft Dynamics CRM.

My advice to others looking into implementing Microsoft Dynamics CRM is that it's a valuable tool. Still, it would be best to have either a team onsite or a third-party vendor familiar with setup and deployment.

I'd rate Microsoft Dynamics CRM as eight out of ten.

My company is a gold-level partner and reseller of Microsoft Dynamics CRM and other Microsoft applications.

I use it as a backend. I use it in many applications like automation.

It's good. It works well. It integrates well with Microsoft tools. 

The initial setup is very easy.

It is scalable. 

The solution has been stable. 

I'd like to improve some points within the workflow automation. I'd like to have better control over security.

Technical support could be faster and more responsive. 

The pricing is quite high.

I've been using the solution for five years. 

The solution works well. the performance has been good, and it is stable. There are no bugs or glitches. It doesn't crash or freeze.

We find the product to be scalable. We have 60 people using it right now. It this time, we have no plans to increase our usage. 

Technical support is okay. Sometimes they are responsive, and sometimes you need to wait for answers. I'd like it if they were more responsive and we got resolutions quicker. 

I did not previously use a different solution. 

The solution is very simple to set up and implement. It's not an overly complex implementation. It's fast to deploy as well. It only takes about three hours. 

We have three people on staff that can handle deployment and maintenance. It's an administrator and a few staff for business applications.

 The setup was handled in-house. We did not use any consultants or integrators during the implementation process. 

I find the solution to be expensive. 

I'm using the latest version of the solution. 

Overall, I would recommend the solution to others.

I would create it six out of ten.

Microsoft Dynamics CRM is mainly used for our customer account management. We use it as a source of our customer reporting. We use it to work with customers' voices so that we can send out our surveys, and ask the customers about their satisfaction levels.

We are very strong in our customer centricity and orientation. Microsoft Dynamics CRM is a big part of that.

The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality. 

Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com.

It's a very good middle-of-the-road solution, but there are some functions that we would prefer.

In a feature release, it would be beneficial to have more inbound marketing and digital marketing. Additionally, features that allow us to manage campaigns better. A lot more artificial intelligence around understanding customer propensity to churn and purchase.

I have been using Microsoft Dynamics CRM for approximately three years.

Microsoft Dynamics CRM is highly stable.

The scalability of Microsoft Dynamics CRM is very good.

We have eight people using this solution in my company, three from sales, two accounts, and three marketing and technical personnel. 

We have not had any problem with the support.

I rate the support from Microsoft Dynamics CRM a five out of five.

We previously used SugarCRM, but then we decided to upgrade to Microsoft Dynamics CRM.

The implementation of Microsoft Dynamics CRM was not complex. The full deployment of the solution took less than a week.

I rate the initial setup of Microsoft Dynamics CRM a four out of five.

We used an implementation team from one of the Microsoft Dynamics CRM partners, and it went very smoothly.

The maintenance of Microsoft Dynamics CRM is very easy. We have a team that supports the solution. It's in the cloud and it updates itself with all the upgrades and updates.

For the price of Microsoft Dynamics CRM, you receive a lot of comprehensive functionality. Additionally, it integrates very well. We pay approximately $100 a month to use the solution and we do not have any additional costs.

We were evaluating salesforce.com and a couple of others but we chose Microsoft Dynamics CRM in the end. We wanted to standardize our Microsoft solutions. We are a business intelligence data company and we were already using Power BI and MySQL.

The best advice I can give is whoever wants to implement the solution must understand its functionality and what scope they want from the solution. If they want a standard line of functionality then Microsoft Dynamics CRM will do it. If they want a particular marketing capability and various other features that go with it, such as algorithms and AI, et cetera, then they might want to look at another solution.

I rate Microsoft Dynamics CRM a seven out of ten.

My rating reflects the missing functionality, compared to some of the more heavyweight solutions. For example, saleforce.com and Optimove have a lot more functionality.

We use this solution for customer relationship management. It enables us to have a 360-degree view of all our customer interactions. We have various touch points and a call center that our customers call into. After every call, we log the interactions with the customer.

We also have customers that walk into our premises, and we attend to various requests like inquiries, requests, or complaints. After the interactions with the customer, we log the interactions. We also have email interactions with customers that are logged on the platform.

When you go to a customer's profile, you're able to see all communications with that customer based on the various touch points. Whether it's a phone call, whether they're coming into the office physically, or whether it's via emails, you're able to see all the interactions and keep a track of all events regarding that customer.

Anybody who looks at the customer profile is able to know what has transpired up until that point and proffer whatever solutions the customer requires based on their inquiries. It's been very helpful.

It's currently deployed on-prem, but we're planning to update to the cloud version.

There are about 125 people using this solution.

It's been very helpful in ensuring that we're able to provide the best of services and provide responses to whatever queries we get from all our customers. It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there.

We're also able to customize it for some of our core solutions. For example, we do benefit payments, so we're able to utilize the workflow part of that. We found out that when you initiate a benefits payment request, we're able to flow through the different approval stages. We're able to see and keep track of that on the system.

In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized. A lot of those things can be dependent on the kind of resources that you're using, but over time we've been able to scale on the resources and that has actually improved over time.

It's stable. It's better if you use it for the core function that it was meant for. When we used it for other processes, like our core processes, we found out that it was quite unstable. But the moment we took that process out, it became much more stable.

Whenever we need to reach out to Microsoft, they're always there to provide required assistance.

Setup was easy, especially when you have capable partners. The only thing is that when we use it for some of our very processor intensive processes, we found out that it couldn't handle that very effectively. We had to take that process out.

We try to maximize the functionality of the system. We have to do a lot of customizations initially for our core processes. CRM is really for managing customer interactions, so by the time you start using it for things that it's not meant for, then you won't get the best of it.

Deployment took about nine months because we used it for much more than customer relationship management. We used it for our core processes too. By bringing in those processes, they actually extended the project timeline. For the core CRM itself, implementation was done within four months.

Our partners implemented the solution.

The implementation depends on the number of licenses, as well as the partner who is also implementing. It also depends on the core processes you want to bring in. The cost depends on a number of factors, so whoever is implementing it will need to take that into consideration before it is done.

I would rate this solution 8 out of 10. 

I would absolutely recommend this solution to those who want to start using it. My advice is that you need to understand what the scope of the project is. What exactly do you want CRM to do? If it's for customers and to manage customer interactions, then it's going to perform excellently well.

If you're bringing in other processes into the solution outside of core CRM functionalities, then you need to ensure that the system is able to handle such processes. But when it comes to handling a large volume of data processing, there might be a drive on the system, but it handles its core functions adequately well.