Microsoft Dynamics CRM Reviews

We use Microsoft Dynamics CRM with our chain management and internal project team to identify the areas to improve our workflow.

The most valuable feature of Microsoft Dynamics CRM is that it is a low-code platform and we can perform business process management.

Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective.

I have been using Microsoft Dynamics CRM for approximately one year.

I rate the stability of Microsoft Dynamics CRM a nine out of ten.

We have approximately 200 users using the solution.

I rate the scalability of Microsoft Dynamics CRM an eight out of ten.

The support has been responsive and helpful.

I rate the support of Microsoft Dynamics CRM a ten out of ten.

Positive

I have previously used Oracle CRM. Microsoft Dynamics CRM operates more smoothly than Oracle does because we are using Microsoft SaaS.

The initial setup of Microsoft Dynamics CRM is not complex.

The solution is expensive.

I rate the price of Microsoft Dynamics CRM a four out of ten.

We have approximately three people for the maintenance of the solution.

I rate We are using Microsoft Dynamics CRM an eight out of ten.

We are using Microsoft Dynamics CRM mostly for team collaboration and customer information.

The most valuable feature in Microsoft Dynamics CRM is funneling.

Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs.

I have been using Microsoft Dynamics CRM for approximately two years.

Microsoft Dynamics CRM is stable.

We have been able to extend the limits of Microsoft Dynamics CRM in the two years we have been using it.

We have approximately 500 users using this solution. Everyone at the company is using it. As our company grows we will increase the usage of the solution.

I have used many other solutions, such as Jira.

The initial setup of Microsoft Dynamics CRM is straightforward.

The deployment of the solution was done in-house.

We have deployed the cloud-based version and it is a subscription and the price is based on the number of users using it.

We have approximately 10 IT support staff for this solution. The IT staff includes engineers and managers.

I would recommend this solution to others.

I rate Microsoft Dynamics CRM a ten out of ten.

We use Microsoft Dynamics CRM to record the pipeline and activities.

My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution.

Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard. Currently, it's widget-like, so hopefully, it could be improved, particularly to allow you to create a custom dashboard using a query. A custom dashboard would make the solution better and is an additional feature I'd like to see in the next release of Microsoft Dynamics CRM because right now, it only has a default dashboard, but maybe my account has limited access, so I can only see the default version of the dashboard.

I've been using Microsoft Dynamics CRM since I joined the company. I've been using it for around two years now.

Microsoft Dynamics CRM is a stable solution. The stability of the solution is enough for me, and I haven't seen the server being down. So far, Microsoft Dynamics CRM is okay in terms of stability.

My company has a dedicated IT team, specifically an internal MIT team that takes care of issues with Microsoft, so the MIT team is responsible for contacting the Microsoft Dynamics CRM support team.

Before I joined my current company, I used Salesforce CRM.

I'm not aware of the pricing for Microsoft Dynamics CRM.

I'm not an implementer. My role here in the company is presales.

Over a hundred people use Microsoft Dynamics CRM in the company, and it's a solution that's used every day. Users are product managers and people from the channel and delivery teams. I have no information if the company plans to increase usage of the solution.

My advice to people looking into using Microsoft Dynamics CRM is that it's a good solution because if you're in a Microsoft environment, the solution has compatibility with different Microsoft products and features such as Office, Outlook, etc.

My rating for Microsoft Dynamics CRM is eight out of ten.

My company is a customer or user of the solution.

I have not used the solution, but it can be used for customer relationship management.

The most valuable feature of Microsoft Dynamics CRM is its performance.

The price of Microsoft Dynamics CRM could improve.

I have been using Microsoft Dynamics CRM for approximately 10 years.

The stability of Microsoft Dynamics CRM is good.

Microsoft Dynamics CRM is scalable. I have not used the solution, but my clients tell me it is scalable.

Microsoft Dynamics CRM's price is too high.

I would recommend this solution to others.

I rate Microsoft Dynamics CRM a seven out of ten.

Microsoft Dynamics CRM is used for planning.

The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365.

The overall price of Microsoft Dynamics CRM could improve.

I have been using Microsoft Dynamics CRM for approximately two years.

Microsoft Dynamics CRM is a stable solution.

I have found Microsoft Dynamics CRM to be scalable.

We have more than 10 people in our organization using this solution.

The initial installation of Microsoft Dynamics CRM is not difficult.

We did the implementation of Microsoft Dynamics CRM.

The annual license for Microsoft Dynamics CRM could be reduced, it is expensive.

I would recommend this solution to others.

I rate Microsoft Dynamics CRM a seven out of ten.

I was using Microsoft Dynamics CRM for customer relations and sales.

Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger.

There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use. 

I have been using Microsoft Dynamics CRM for approximately five years.

Microsoft Dynamics CRM is a stable solution. We never had any problems, it was always running well.

The scalability of Microsoft Dynamics CRM is good.

The support from Microsoft would improve. Most of the time of the day is terrible. We use a third-party vendor to handle issues we have.

I have previously used Salesforce. Microsoft Dynamics CRM is a little bit different than Salesforce, but they're competing well. Microsoft Dynamics CRM was not a bad solution.

Microsoft Dynamics CRM's initial setup was simple.

I rate Microsoft Dynamics CRM a seven out of ten.

The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use.

I've been using this solution for about two years.

This solution is stable.

Dynamics CRM is scalable.

Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket.

The initial setup was easy and took no more than a day.

Dynamics CRM's pricing is fair.

I would recommend this solution to others thinking of implementing it, and I give it a nine out of ten.

I have been using Microsoft Dynamics CRM to monitor the pipeline, keep up with leads, and manage the sales pipeline. I use it to make sure that we have logged our leads and followed up on them. 

I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view.

It would be better if it were more secure.

I have been using Microsoft Dynamics CRM for about ten years.

Microsoft Dynamics CRM is a stable solution. It is not like I compared it with something else, and I found it to be better or worse. I have just used it for my project, and it works. My main reason for using it is that it is stable and meets our requirements from a functionality point of view.

It is not so much about it being scalable or user-friendly. It is just a tool that works for us. We have about eight users currently using this solution, and we plan to increase the number of users.

The initial setup was straightforward. We have a service provider that maintains this solution for us.

My organization pays for the license, and I do not know how much it costs.

I would recommend this solution to potential users. I do not have anything great to say about it, and neither do I have anything bad to say about it. It is a tool that is available, and I use it. 

On a scale from one to ten, I would give Microsoft Dynamics CRM a seven.