Microsoft Dynamics CRM Reviews

We use Microsoft Dynamics CRM to record the pipeline and activities.

My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution.

Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard. Currently, it's widget-like, so hopefully, it could be improved, particularly to allow you to create a custom dashboard using a query. A custom dashboard would make the solution better and is an additional feature I'd like to see in the next release of Microsoft Dynamics CRM because right now, it only has a default dashboard, but maybe my account has limited access, so I can only see the default version of the dashboard.

I've been using Microsoft Dynamics CRM since I joined the company. I've been using it for around two years now.

Microsoft Dynamics CRM is a stable solution. The stability of the solution is enough for me, and I haven't seen the server being down. So far, Microsoft Dynamics CRM is okay in terms of stability.

My company has a dedicated IT team, specifically an internal MIT team that takes care of issues with Microsoft, so the MIT team is responsible for contacting the Microsoft Dynamics CRM support team.

Before I joined my current company, I used Salesforce CRM.

I'm not aware of the pricing for Microsoft Dynamics CRM.

I'm not an implementer. My role here in the company is presales.

Over a hundred people use Microsoft Dynamics CRM in the company, and it's a solution that's used every day. Users are product managers and people from the channel and delivery teams. I have no information if the company plans to increase usage of the solution.

My advice to people looking into using Microsoft Dynamics CRM is that it's a good solution because if you're in a Microsoft environment, the solution has compatibility with different Microsoft products and features such as Office, Outlook, etc.

My rating for Microsoft Dynamics CRM is eight out of ten.

My company is a customer or user of the solution.

I have not used the solution, but it can be used for customer relationship management.

The most valuable feature of Microsoft Dynamics CRM is its performance.

The price of Microsoft Dynamics CRM could improve.

I have been using Microsoft Dynamics CRM for approximately 10 years.

The stability of Microsoft Dynamics CRM is good.

Microsoft Dynamics CRM is scalable. I have not used the solution, but my clients tell me it is scalable.

Microsoft Dynamics CRM's price is too high.

I would recommend this solution to others.

I rate Microsoft Dynamics CRM a seven out of ten.

We use Microsoft Dynamics to call the client and verify their information.

Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works. 

Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out. 

I've been using Dynamics for two years.

Dynamics CRM is highly stable.

The scalability is great. We have approximately 100 people using Dynamics at my company.

I'm not sure why we switched to Dynamics, but it's one of the most popular CRM programs that many companies use.

I rate Microsoft Dynamics CRM eight out of 10. I'd say go for it. It's user-friendly, and I believe it's reasonably priced.

Microsoft Dynamics CRM is used for planning.

The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365.

The overall price of Microsoft Dynamics CRM could improve.

I have been using Microsoft Dynamics CRM for approximately two years.

Microsoft Dynamics CRM is a stable solution.

I have found Microsoft Dynamics CRM to be scalable.

We have more than 10 people in our organization using this solution.

The initial installation of Microsoft Dynamics CRM is not difficult.

We did the implementation of Microsoft Dynamics CRM.

The annual license for Microsoft Dynamics CRM could be reduced, it is expensive.

I would recommend this solution to others.

I rate Microsoft Dynamics CRM a seven out of ten.

I was using Microsoft Dynamics CRM for customer relations and sales.

Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger.

There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use. 

I have been using Microsoft Dynamics CRM for approximately five years.

Microsoft Dynamics CRM is a stable solution. We never had any problems, it was always running well.

The scalability of Microsoft Dynamics CRM is good.

The support from Microsoft would improve. Most of the time of the day is terrible. We use a third-party vendor to handle issues we have.

I have previously used Salesforce. Microsoft Dynamics CRM is a little bit different than Salesforce, but they're competing well. Microsoft Dynamics CRM was not a bad solution.

Microsoft Dynamics CRM's initial setup was simple.

I rate Microsoft Dynamics CRM a seven out of ten.

The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use.

I've been using this solution for about two years.

This solution is stable.

Dynamics CRM is scalable.

Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket.

The initial setup was easy and took no more than a day.

Dynamics CRM's pricing is fair.

I would recommend this solution to others thinking of implementing it, and I give it a nine out of ten.

I have been using Microsoft Dynamics CRM to monitor the pipeline, keep up with leads, and manage the sales pipeline. I use it to make sure that we have logged our leads and followed up on them. 

I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view.

It would be better if it were more secure.

I have been using Microsoft Dynamics CRM for about ten years.

Microsoft Dynamics CRM is a stable solution. It is not like I compared it with something else, and I found it to be better or worse. I have just used it for my project, and it works. My main reason for using it is that it is stable and meets our requirements from a functionality point of view.

It is not so much about it being scalable or user-friendly. It is just a tool that works for us. We have about eight users currently using this solution, and we plan to increase the number of users.

The initial setup was straightforward. We have a service provider that maintains this solution for us.

My organization pays for the license, and I do not know how much it costs.

I would recommend this solution to potential users. I do not have anything great to say about it, and neither do I have anything bad to say about it. It is a tool that is available, and I use it. 

On a scale from one to ten, I would give Microsoft Dynamics CRM a seven.

We use Microsoft Dynamics CRM for our day-to-day operations in our organization.

Microsoft Dynamics CRM has improved our organization by being allowing us to be more organized.

The most valuable feature of Microsoft Dynamics CRM is its ease of use.

Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic.

I have been using Microsoft Dynamics CRM for approximately one year.

Microsoft Dynamics CRM is a fairly reliable solution. There's been the odd issue here and there, where for some reason it just doesn't want to load, but our IT department managed to fix it. 

I don't think we've used Microsoft Dynamics CRM long enough to know how well it will work as the company scales in size.

We have approximately five people using the solution in my organization.

I have not used technical support.

We previously QuickBooks and Microsoft Office suite. 

The initial installation is complex. It was a while before we had the solution up and running.

We used a consultant to do the implementation of the solution.

I would advise others Microsoft Dynamics CRM is not a quick solution. It takes a long time and you have to make sure a lot of your technology is up-to-date, such as recent servers that are capable of running it with enough memory. They need to prepare themselves that it isn't a quick process to get working.

I rate Microsoft Dynamics CRM a seven out of ten.

My rating is based on the technical issues we had getting the solution up and running and the lackluster features, such as reporting. However, everything else is good.