Microsoft Dynamics CRM Reviews

We use Microsoft Dynamics to keep our pipeline aligned with our counterparts and OEMs. We are customers of Microsoft and I'm a technical sales manager. 

We have account engagements on a very regular basis, and the product makes it very easy for us to get all the teams immediately via the Outlook Calendar. It's a huge advantage for us. 

The UI could definitely be improved. The solution lacks some features and the third-party application ecosystem could be better. I also think that usability could be simplified.

I've been using this solution for two years. 

This is a stable product. I haven't faced any downtime in the last two years.

The solution is scalable. 

I've had minimal interaction with technical support because our internal IT team handles that side of things. I believe they provide good support. 

I previously used Salesforce which had a better third-party apps ecosystem and a better UI. In general, I find Salesforce to be more straightforward. If you're selling multiple products and have multiple accounts, managing those with your OEMs is easy in Salesforce because most of them are on Salesforce whereas very few of the enterprise-level OEMs use Dynamics.

The most important thing is to be very sure about where you have saved what.

I rate this solution eight out of 10. 

Our clients mainly use this to manage and maintain customer relationships within the requirements of their business. However, our role is to carry out some custom integration that sets the solution up for our clients to use.

Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business.

We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response.  

We have been working with this solution for a few months.

We have found this to be a stable solution.

The solution is very scalable and very customizable.

The initial setup for the solution is straightforward, but editing it for a customization purposes is a bit complex.

The implementation was carried out in-house, by one person.

The solution is initially built and configured in a sandbox environment. We deploy it in the sandbox, and we can then transfer it into production.

I would rate this solution a 10 out of 10.

I use Microsoft Dynamics CRM for direct pipeline sales and for administration tools to keep the whole sales environment together.

Microsoft Dynamics CRM could improve by being more user-friendly.

I have been using Microsoft Dynamics CRM for approximately 10 years.

Microsoft Dynamics CRM is a stable solution.

We have approximately 1000 people using this solution in my organization. Our whole is using the solution.

We have had some issues with the solution but they have been normal issues and the support has been fine.

Microsoft Dynamics CRM's initial installation difficulty depends on the organization, but customizing, will take one to ten days.

Microsoft Dynamics CRM is very affordable if you use the yearly subscription.

I would recommend this solution to others.

I rate Microsoft Dynamics CRM a ten out of ten.

One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable.

I have been using Microsoft Dynamics CRM for approximately two years.

The solution is stable.

I have found Microsoft Dynamics CRM easy to scale.

The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult.

I think that Microsoft Dynamics CRM is a great solution, but they need to have a global vision about the use and the future. For example, how is this information are going to be exposed or shown in a Power BI? I have seen companies that use this solution, but they don't think in the right way. They don't think the solution is really beneficial. They need to organize the data in the right way for that information in the future could be used better. My recommendation is for others to make the right plan for the present and the future.

I rate Microsoft Dynamics CRM a nine out of ten.

We primarily use the CRM for our leads and opportunities, and our client data.

Slowly, other departments are adopting a lot of the features we've been working with. Right now, it's only in sales and marketing, however, as the other departments adopt it, there will be a lot of streamlining.

The management and ability to process leads are the solution's most useful features. It makes it easy to maintain accounts and keep them up to date and relevant.

The interface is very good. It makes the product easy to use.

The price is pretty decent.

The initial setup is pretty straightforward.

The sales cycle is pretty great. Everything is at the tip of my fingers.

I have good visibility due to the excellent reporting. 

The dashboard is great. From there I can click anywhere and see anything.

I've had a relatively good experience using the resolution. I'm not sure if there are any negative aspects of it.

If there was a bit more automation, specifically for marketing tasks, that would be ideal.

We only just recently adopted the solution. We started using it about six months ago. It hasn't been a year yet.

The solution is Flash. I haven't seen any bugs or glitches on it. It's been pretty reliable. We don't have complaints in regards to stability.

It's scalable. We've been able to ensure it grows with the company. It's been pretty easy to expand it as we need.

We have about 20-25 users on the product currently. They are all in sales and marketing. We'll be rolling it out to the greater company in the coming months.

The technical support has been very good. We're quite satisfied. I would rate them ten out of ten. They are knowledgable and responsive when it comes to dealing with queries.

I did previously use a different solution. This product is much better as it allows me to better process my leads and handle my sales cycle effectively. Everything I need is right there, accessible from the dashboard.

The initial setup isn't too complex. We've found it to be rather straightforward. It's easy.

The pricing is okay. It's not overly expensive.

We're partners with Microsoft. We have a business relationship with them.

I'd like to let other companies know that this is a pretty cost-effective CRM and well worth considering.

Overall, I'd rate it nine out of ten. It does everything I need it to do and I can access anything from the dashboard. It's quite an effective CRM. Had they offered more automation, I would have given them perfect marks.

My main use of this solution is to collect information from our other Microsoft solutions.

The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems.

Better integration would be an improvement.

I've been working with this solution for about ten years. 

Dynamics CRM gives good performance.

We have a yearly subscription for this solution.

It's no problem to install additional software and other software models for Microsoft. I would recommend Dynamics CRM to anybody who wants to use it, and I'd rate it as seven out of ten.