Microsoft Dynamics CRM Reviews

We use Microsoft Dynamics CRM for our day-to-day operations in our organization.

Microsoft Dynamics CRM has improved our organization by being allowing us to be more organized.

The most valuable feature of Microsoft Dynamics CRM is its ease of use.

Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic.

I have been using Microsoft Dynamics CRM for approximately one year.

Microsoft Dynamics CRM is a fairly reliable solution. There's been the odd issue here and there, where for some reason it just doesn't want to load, but our IT department managed to fix it. 

I don't think we've used Microsoft Dynamics CRM long enough to know how well it will work as the company scales in size.

We have approximately five people using the solution in my organization.

I have not used technical support.

We previously QuickBooks and Microsoft Office suite. 

The initial installation is complex. It was a while before we had the solution up and running.

We used a consultant to do the implementation of the solution.

I would advise others Microsoft Dynamics CRM is not a quick solution. It takes a long time and you have to make sure a lot of your technology is up-to-date, such as recent servers that are capable of running it with enough memory. They need to prepare themselves that it isn't a quick process to get working.

I rate Microsoft Dynamics CRM a seven out of ten.

My rating is based on the technical issues we had getting the solution up and running and the lackluster features, such as reporting. However, everything else is good.

It is good for sales and service maintenance. It has various integration tools.

I am happy with it. If anything, its interface could be improved.

I have been using it for the last four years.

Its stability is good.

Its scalability is good.

Their support is good. I'm happy with that. I would rate them a five out of five.

I have seen 30% to 40% ROI.

It is a good platform for sales and service maintenance. I strongly recommend using it. Many integration tools are available, and various upgrades are coming. Its ROI is also good.

I would rate it a 10 out of 10.

My main use of this solution is to collect information from our other Microsoft solutions.

The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems.

Better integration would be an improvement.

I've been working with this solution for about ten years. 

Dynamics CRM gives good performance.

We have a yearly subscription for this solution.

It's no problem to install additional software and other software models for Microsoft. I would recommend Dynamics CRM to anybody who wants to use it, and I'd rate it as seven out of ten.

One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable.

I have been using Microsoft Dynamics CRM for approximately two years.

The solution is stable.

I have found Microsoft Dynamics CRM easy to scale.

The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult.

I think that Microsoft Dynamics CRM is a great solution, but they need to have a global vision about the use and the future. For example, how is this information are going to be exposed or shown in a Power BI? I have seen companies that use this solution, but they don't think in the right way. They don't think the solution is really beneficial. They need to organize the data in the right way for that information in the future could be used better. My recommendation is for others to make the right plan for the present and the future.

I rate Microsoft Dynamics CRM a nine out of ten.

Dynamics is a Customer Relationship Management (CRM) cloud solution. However, previously we mainly installed it on-premise for car dealers.

Microsoft Dynamics CRM has plenty of valuable features.

I have used Microsoft Dynamics CRM within the past 12 months.

Microsoft Dynamics CRM is stable.

I have found Microsoft Dynamics CRM to be scalable.

We have approximately 10 customers that are using this solution.

The installation is straightforward. The average time for installation and commission of the solution is three months.

We have a four-person team of mainly project managers and developers that do the implementation and maintenance of the solution.

The price of the solution is good but could be cheaper.

I rate Microsoft Dynamics CRM an eight out of ten.

I mostly use the solution on the cloud for CRM purposes. 

Microsoft Team allows for a very dynamic workflow and integrates well with other Microsoft platforms. 

Dynamic's management could be improved. The tech management should have better technical capabilities. 

I have been using Microsoft Dynamics CRM for two years.

Technical support is completely good.

The initial setup was easy.

I handled the initial setup on my own. 

We make use of the default and customized functions of the solution.

Microsoft products are in the same family as Power BI, RPI and Microsoft Project Management D365.

I rate Microsoft Dynamics CRM as an eight out of ten. 

We primarily use the CRM for our leads and opportunities, and our client data.

Slowly, other departments are adopting a lot of the features we've been working with. Right now, it's only in sales and marketing, however, as the other departments adopt it, there will be a lot of streamlining.

The management and ability to process leads are the solution's most useful features. It makes it easy to maintain accounts and keep them up to date and relevant.

The interface is very good. It makes the product easy to use.

The price is pretty decent.

The initial setup is pretty straightforward.

The sales cycle is pretty great. Everything is at the tip of my fingers.

I have good visibility due to the excellent reporting. 

The dashboard is great. From there I can click anywhere and see anything.

I've had a relatively good experience using the resolution. I'm not sure if there are any negative aspects of it.

If there was a bit more automation, specifically for marketing tasks, that would be ideal.

We only just recently adopted the solution. We started using it about six months ago. It hasn't been a year yet.

The solution is Flash. I haven't seen any bugs or glitches on it. It's been pretty reliable. We don't have complaints in regards to stability.

It's scalable. We've been able to ensure it grows with the company. It's been pretty easy to expand it as we need.

We have about 20-25 users on the product currently. They are all in sales and marketing. We'll be rolling it out to the greater company in the coming months.

The technical support has been very good. We're quite satisfied. I would rate them ten out of ten. They are knowledgable and responsive when it comes to dealing with queries.

I did previously use a different solution. This product is much better as it allows me to better process my leads and handle my sales cycle effectively. Everything I need is right there, accessible from the dashboard.

The initial setup isn't too complex. We've found it to be rather straightforward. It's easy.

The pricing is okay. It's not overly expensive.

We're partners with Microsoft. We have a business relationship with them.

I'd like to let other companies know that this is a pretty cost-effective CRM and well worth considering.

Overall, I'd rate it nine out of ten. It does everything I need it to do and I can access anything from the dashboard. It's quite an effective CRM. Had they offered more automation, I would have given them perfect marks.

It is used for customer relationships. It is performing well.

The customer is the bedrock of every organization, and it is important the customers are always happy. Because all issues relating to customers are visible in the system, they are ultimately happy. When they are happier, they become our company's advocates. The solution is about ensuring an improved customer experience.

Since we started using this platform, we have been able to ensure all communications trials with our customers are documented. We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up.

There is a feature called Social Listening. It enables the system to sniff out social interactions between our customers. With it, we are able to make informed decisions about the types of products and services to provide to customers.

The social listening feature is not embedded in the current version. We have to buy a separate license in order for it to be implemented. This feature should be embedded in the next release.

It is quite stable.

It is very scalable once you understand the process. Though, there are limited applications that can be integrated with it.

We have been able to accommodate some of our legacy applications into the CRM software, which were not defaults in the functionality of the software by extending the software's functionality.

We have local support. They are good partners with Microsoft. They have been providing adequate technical support. Our interactions with them have been fantastic.

We had an existing solution, but it was locally implemented and did not have all the report features of a full-blown CRM software. We were not able to adequately track all interactions with our customers from all of the different channels. Therefore, we started searching for a new solution.

We chose Microsoft Dynamics CRM, because of the vendors, it was able to demonstrate its solution would fulfill our requirements. Also, integrations are easier with Microsoft Dynamics CRM. Ultimately, the vendor was able to demonstrate proficiency in being able to ensure that the solution would adequately meet our requirements.

I was involved in the initial setup. It was pretty straightforward. We needed to provide the environment and basic server requirements. First, we set up the servers, next we test the environment, then we did the development.

I rate it as an eight out of 10. It has been able to incorporate most of our processes. However, there is room for improvement. 

I would tell a colleague searching for this type of solution that it is important to ensure that whatever solution you are trying to find, it is able to adequately fulfill at least most of your requirements. Microsoft Dynamics CRM is a software which is very scalable and technical. It should fit into the processes of most companies. It is a good choice.

One of the most important criteria is that we have referrals. We want to know if the vendor has previously implemented for a company similar to ours, e.g., in the same industry, because processes are industry specific. If this is the case, we want to get feedback from these referrals to know how long the implementation took, if they implemented it within their scope and in adequate time, and if they are gaining the expected value from the solution. We also want to know if the vendor has technical support.