Microsoft Dynamics CRM Reviews

The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use.

I've been using this solution for about two years.

This solution is stable.

Dynamics CRM is scalable.

Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket.

The initial setup was easy and took no more than a day.

Dynamics CRM's pricing is fair.

I would recommend this solution to others thinking of implementing it, and I give it a nine out of ten.

MS Dynamics CRM 2015 release has many exciting features.

Following are a couple of my favorite features in this update.

1. Search

2. Mobile Sales

There are many other exciting features in MS Dynamics CRM 2015 version, promising outstanding customer experiences.

With the Search feature, we are now able to search in Dynamics CRM 2015 in different records or customized records.

With the Mobile Sales feature, we can now create drafts in offline mode and sync it later when we are online.

Enhancing mobile usage of the CRM to other vertical would be good. I believe the MS Dynamics CRM app is a great experience to the sales people. With the mobile app, we can nurture with leads, opportunities and accounts. Although I was looking to get reports, view of all the dashboards and other modules (Settings and Service).

It is good for sales and service maintenance. It has various integration tools.

I am happy with it. If anything, its interface could be improved.

I have been using it for the last four years.

Its stability is good.

Its scalability is good.

Their support is good. I'm happy with that. I would rate them a five out of five.

I have seen 30% to 40% ROI.

It is a good platform for sales and service maintenance. I strongly recommend using it. Many integration tools are available, and various upgrades are coming. Its ROI is also good.

I would rate it a 10 out of 10.

Dynamics is a Customer Relationship Management (CRM) cloud solution. However, previously we mainly installed it on-premise for car dealers.

Microsoft Dynamics CRM has plenty of valuable features.

I have used Microsoft Dynamics CRM within the past 12 months.

Microsoft Dynamics CRM is stable.

I have found Microsoft Dynamics CRM to be scalable.

We have approximately 10 customers that are using this solution.

The installation is straightforward. The average time for installation and commission of the solution is three months.

We have a four-person team of mainly project managers and developers that do the implementation and maintenance of the solution.

The price of the solution is good but could be cheaper.

I rate Microsoft Dynamics CRM an eight out of ten.

Microsoft Dynamics CRM can do a lot of things related to management within a company. For example, it can manage transactions or bookkeeping.

Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities. 

The solution could improve by having better integration documentation.

I have been using Microsoft Dynamics CRM since it was released which has been many years.

We have approximately 100 customers using this solution.

The installation is straightforward.

We have a team of 10 engineers and administrators that do the implementation and maintenance of the solution.

There is a license required to use Microsoft Dynamics CRM.

I would recommend this solution.

I rate Microsoft Dynamics CRM an eight out of ten.

We use this solution to track our client's information, plans, and discussions we have with them.

The history of engagement with our customers, including all conversations, has been most valuable when using this solution.

The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client.

We have been using this solution for three years. 

This solution could be more stable. In the beginning it was much less stable, but has since improved and become robust. 

This solution has served our needs but we have not had an excessive number of users so I can't comment on scalability.

We receive quick assistance from the customer service team, but we are a Microsoft gold partner which gives us priority service. 

Positive

I would recommend this solution to others but it does depend on the setup. 

I would rate this solution an eight out of ten. 

The purpose of Microsoft Dynamics CRM is to keep track of opportunities. This is its only purpose, for customer relationship management.

The solution could have better dashboards and the Microsoft operating system could be more intuitive.

I have been using Microsoft Dynamics CRM for approximately two years.

The solution is stable.

I have not used technical support.

I would not recommend this solution to others, it is not a good tool.

I rate Microsoft Dynamics CRM a three out of ten.

I mostly use the solution on the cloud for CRM purposes. 

Microsoft Team allows for a very dynamic workflow and integrates well with other Microsoft platforms. 

Dynamic's management could be improved. The tech management should have better technical capabilities. 

I have been using Microsoft Dynamics CRM for two years.

Technical support is completely good.

The initial setup was easy.

I handled the initial setup on my own. 

We make use of the default and customized functions of the solution.

Microsoft products are in the same family as Power BI, RPI and Microsoft Project Management D365.

I rate Microsoft Dynamics CRM as an eight out of ten.