It has Exchange, Word, Excel, and PowerPoint. It also has SharePoint that is used for sharing documents. It has Microsoft Teams, which is used for collaboration. All these are extremely useful for office productivity.
CEO at a tech services company with 201-500 employees
Stable, very scalable, easy to set up, and extremely useful for office productivity
Pros and Cons
- "Microsoft Teams is most valuable. It is a great product, and it has really been very valuable for us during the pandemic. It enabled good collaboration. Even after the pandemic, we will continue to use Microsoft Team in our organization. They are continuously improving the product, which is a very positive thing."
- "It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount."
What is our primary use case?
How has it helped my organization?
We have recently increased its usage. We are also using Microsoft Teams now. We are very happy with this solution, particularly with Microsoft Teams because it has enabled us to collaborate very well with our colleagues during the pandemic. The collaboration within the company has been really great through Microsoft Teams.
What is most valuable?
Microsoft Teams is most valuable. It is a great product, and it has really been very valuable for us during the pandemic. It enabled good collaboration. Even after the pandemic, we will continue to use Microsoft Teams in our organization.
They are continuously improving the product, which is a very positive thing.
What needs improvement?
It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount.
Buyer's Guide
Microsoft 365 Business
June 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
For how long have I used the solution?
We have been using it for a long time.
What do I think about the stability of the solution?
It is quite stable.
What do I think about the scalability of the solution?
It is very scalable. For MS Office Business, we have 70 to 80 users. We are also using basic MS Office that has online Word and Excel. We have a total of about 350 users.
How are customer service and support?
We didn't need any support so far. We are a tech company, and we are able to solve 99% of problems at our end. We don't have to go to Microsoft.
Which solution did I use previously and why did I switch?
We have tried different online products for office tools, but nothing matches the quality of Office 365.
How was the initial setup?
Because it is in the cloud, you can access it through a browser. There is also an application for Microsoft Teams. You just have to download the application and log in. It connects to the cloud server, and you can start using it.
What's my experience with pricing, setup cost, and licensing?
It is certainly expensive, but you need it, so you pay for it. There is not much price negotiation, but the product is good. We're going to keep using it despite it being expensive. There isn't any good alternative.
What other advice do I have?
I would absolutely recommend this solution. We'll continue to use it. We have also started to use Power BI.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

Chief Software Engineer at a educational organization with 1-10 employees
Stable, scalable, easy to use, and easy to install
Pros and Cons
- "It is stable and easy to use."
- "It should support the local language. It should also be cheaper."
What is our primary use case?
I am using it to write documents and do other things.
What is most valuable?
It is stable and easy to use.
What needs improvement?
It should support the local language. It should also be cheaper.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
It is easy to use. We don't need any support.
Which solution did I use previously and why did I switch?
Sometimes, we use a local product from the Chinese market, which is similar to this solution. It has document editing or spreadsheet editing tools.
How was the initial setup?
It is easy to install.
What about the implementation team?
Our IT team installed it. We have seven or eight engineers in our IT team.
What's my experience with pricing, setup cost, and licensing?
It is expensive. It should be cheaper, especially for companies and businesses. Licensing is on a yearly basis.
What other advice do I have?
I would recommend this solution. I plan to keep using this solution.
I would rate Microsoft 365 Business an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
June 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
Network and systems administrator at a recruiting/HR firm with 1,001-5,000 employees
A stable, scalable, and useful business solution
Pros and Cons
- "Microsoft 365 Business is useful. It's very useful because, for example, if I can't find my phone, I can just log in and find it at home."
- "It's a little hard to use. It could also be cheaper."
What is most valuable?
Microsoft 365 Business is useful. It's very useful because, for example, if I can't find my phone, I can just log in and find it at home.
What needs improvement?
It's a little hard to use. It could also be cheaper.
For how long have I used the solution?
I have been using Microsoft 365 Business for more than ten years.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable.
Which solution did I use previously and why did I switch?
I think a lot of people used to use Microsoft Office before we switched to Microsoft 365 Business.
What's my experience with pricing, setup cost, and licensing?
I think it is expensive.
What other advice do I have?
I would recommend this product to new users.
On a scale from one to ten, I would give Microsoft 365 Business a ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at a tech services company with 1,001-5,000 employees
User-friendly, easy to install, and facilitates daily tasks including the sharing of files
Pros and Cons
- "This is a user-friendly product that is easy to use."
- "Sometimes we have trouble with the updates that are released."
What is our primary use case?
I use Microsoft 365 Business for my daily work activities, including tasks like sharing documents.
What is most valuable?
This is a user-friendly product that is easy to use.
I like that its usage is widespread, and a lot of companies use it.
What needs improvement?
Sometimes we have trouble with the updates that are released.
For how long have I used the solution?
I have been using Microsoft 365 Business for several years.
What do I think about the stability of the solution?
This is a stable solution and we plan to continue using it.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable and we have approximately 200 users.
How are customer service and technical support?
I have not had experience with Microsoft support.
Which solution did I use previously and why did I switch?
Prior to Microsoft 365 Business, we used similar products that were also from Microsoft.
How was the initial setup?
I did not have any trouble with the installation, although sometimes I have trouble with the updates.
What about the implementation team?
We have an in-house team of IT specialists for deployment, maintenance, and providing internal support. There are three people in the team and they support all of our products, not just Microsoft 365.
What's my experience with pricing, setup cost, and licensing?
The cost of the subscription is fair.
What other advice do I have?
Overall, this is a good product and I am satisfied with the features that it has.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Transformation and Automation Manager at a tech services company with 201-500 employees
Integrates well, easy to use, and a good user experience that promotes collaboration
Pros and Cons
- "We like anything that enables collaboration. Working on documents in parallel meetings, and online meetings."
- "The cost estimation can be difficult."
What is our primary use case?
We use this solution to stay connected, to share documents in a secure way.
What is most valuable?
We like anything that enables collaboration. Working on documents in parallel meetings, and online meetings.
Compared with others, it has better integration, easier to use, and a better experience.
What needs improvement?
The cost estimation can be difficult.
For how long have I used the solution?
I have been using Microsoft 365 Business for two years.
We are using the latest version.
What do I think about the stability of the solution?
In the two years that we have been using this solution, it has been very stable.
What do I think about the scalability of the solution?
It's a scalable solution.
We have 200 users in our organization.
We plan to continue using this product. Also, part of our company is working in Google. We are planning to move from Google to Microsoft.
How are customer service and technical support?
Personally, I have not used technical support, but I have not heard any complaints from my colleagues.
Which solution did I use previously and why did I switch?
We have only tested Microsoft and Google, two years ago.
We use Jira for project management.
We have also been using older versions of Microsoft.
How was the initial setup?
The initial setup is straightforward.
It only takes a matter of minutes to deploy.
What about the implementation team?
We completed the deployment ourselves.
What's my experience with pricing, setup cost, and licensing?
It's pretty difficult to make a cost estimation, in cases where we need additional features.
It might be out of the budget, and sometimes the extra price can surprise you.
I think predictability in terms of costs.
Overall it could be cheaper, as many times the additional features cost a lot and we are thinking twice about using them.
What other advice do I have?
It is very stable, even during the period when everyone was working from home. I would recommend this solution to others. We got great value out of it.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Analyst at a pharma/biotech company with 10,001+ employees
Secure, easy to manage, stable, scalable, and easy to install
Pros and Cons
- "You can easily connect to this application with minimal bandwidth."
- "The time synchronization with the internet could be better, as well as the application architecture."
What is our primary use case?
We use this solution for Windows applications, in particular, Outlook for email.
What is most valuable?
The features of this product are okay.
You can easily connect to this application with minimal bandwidth.
You can easily manage all of the applications including MS Office Applications and Outlook through the internet.
It's a secure application.
What needs improvement?
The time synchronization with the internet could be better, as well as the application architecture.
As it is implemented on the cloud, some of the policies need to be integrated. Also, It takes some time to synchronize. It seems to replicate in eight to twelve hours within a 24-hour duration.
For how long have I used the solution?
I have been using Microsoft 365 Business for five or six years.
What do I think about the stability of the solution?
I do not have any issues with the stability of this solution.
What do I think about the scalability of the solution?
It's a scalable solution.
How are customer service and technical support?
We have our technical team, who updates the solution and contacts technical support if any issues come up.
They coordinate with the technicians.
How was the initial setup?
The initial setup is straightforward. It is not complex.
It took approximately five hours to deploy.
We have approximately 20 engineers to deploy and maintain this solution.
What other advice do I have?
It's a good product. I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Business Analyst at a computer software company with 10,001+ employees
Stable with good integration capabilities and an easy to use interface
Pros and Cons
- "The solution is stable."
- "It would be ideal if there were fewer features. I'd like it better if it had a watered-down version where you didn't have to have all of this extra stuff included."
What is our primary use case?
I primarily use the solution for documents and email.
What is most valuable?
I've used Microsoft for the last maybe 25 years to 30 years. I just use it due to the fact that that's what we're using at work. I have no choice. That's what we're using. Overall, over the years, I've been happy to use it. After so long, I've grown comfortable with the interface and how it works.
The solution is stable.
The solution has amazing integration, however, I never use that aspect.
What needs improvement?
I've used the solution for so long, I am very comfortable with it. I don't recall feeling anything was missing in terms of features or capabilities.
It would be ideal if there were fewer features. I'd like it better if it had a watered-down version where you didn't have to have all of this stuff included. It would just be easier to find the things that you use all the time if that were the case. For example, it has a lot of mail features I have no need for.
For how long have I used the solution?
I've been using the solution for years. It's been a while. I'm not sure of the exact amount of time. It might be as much as 25 to 30 years, at least as far as using Microsoft is concerned.
What do I think about the stability of the solution?
The product is stable. There are no bugs and glitches. It doesn't crash or freeze. In general, it's reliable and the performance is good. I have no complaints.
What do I think about the scalability of the solution?
I can't speak to the scalability. It's not something I handle directly or make decisions around. I've never tried to scale the solution. It's simply on my laptop and I work on it. That's about the extent of my involvement.
We have an organization of 8,000 people. Likely, everyone in the company is using it to some extent.
While I am not a decision-maker in the company, it's likely we will continue to keep using the product.
How are customer service and technical support?
I've never reached out to technical support. I can't speak to how helpful or responsive they are.
How was the initial setup?
IT deploys the solution for us, the users. I'm not sure how the initial setup happened.
When I received the laptop, the solution was already installed and ready to go.
I can't speak to what type of maintenance is needed if any. it's not an aspect of the solution I handle.
What about the implementation team?
Our IT team handled the implementation process.
What's my experience with pricing, setup cost, and licensing?
I don't pay for the solution directly. Likely, my employer does. I don't deal with the pricing or licensing aspects of the solution.
Which other solutions did I evaluate?
I'm not sure if our organization looked at any other options before choosing this solution. I'm not a part of that decision-making process.
What other advice do I have?
I'm not sure which version of the solution we're currently using. I don't know the version number off-hand.
I'd recommend this solution to other organizations. I'd rate it ten out of ten. It's worked well for me and I'm very comfortable with the product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sap Advanced Business Application Programming Developer at a tech services company with 11-50 employees
Stable, scalable, easy to install, and available on-cloud
Pros and Cons
- "It is on-cloud."
- "It can have more integrations with other platforms."
What is our primary use case?
We use it for sharing documents among ourselves. These documents are available on all devices where I log in with my account. We are using the latest version of Microsoft 365 Business.
What is most valuable?
It is on-cloud.
What needs improvement?
It can have more integrations with other platforms.
For how long have I used the solution?
We have been using this solution for one year in this company.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have around 40 users.
How are customer service and technical support?
I did not have any problems so far.
Which solution did I use previously and why did I switch?
I used Lotus Notes with Webex in another company.
How was the initial setup?
Its installation is straightforward and easy. It didn't take more than five minutes.
What about the implementation team?
I did it myself.
What's my experience with pricing, setup cost, and licensing?
Its cost is fine because I have a lot of devices in my account.
What other advice do I have?
I would 100% recommend this solution. I will keep using this solution.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: June 2025
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