We are using email and other office systems.
Strategic Market Development Sr. Manager at a pharma/biotech company with 201-500 employees
Stable and easy to install
Pros and Cons
- "It's flexible and easy to use."
- "I would like to see cheaper licensing fees."
What is our primary use case?
What needs improvement?
I would like to see cheaper licensing fees.
For how long have I used the solution?
I have been using Microsoft 365 Business for several years.
What do I think about the stability of the solution?
It's a stable solution.
Buyer's Guide
Microsoft 365 Business
June 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
What do I think about the scalability of the solution?
We have 300 users in our organization and we plan to continue using it.
How are customer service and support?
We have only contacted technical support a few times. Lately we not satisfied with the support.
How was the initial setup?
The initial setup was straightforward. It was easy to install.
We have a team of three technicians to deploy and maintain this solution.
What's my experience with pricing, setup cost, and licensing?
It's an expensive solution.
What other advice do I have?
I can recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Director, Middle East, East India & SAARC at DMX Technologies
A perfect solution with good reliability, stability, and security features to secure our data
Pros and Cons
- "It is pretty secure. Although it is on the cloud, it has features such as two-factor authentication for making our enterprise data secure. Its availability is very valuable. It is always up, and we've never faced a downtime with it until now."
- "Its price could be better."
What is most valuable?
It is pretty secure. Although it is on the cloud, it has features such as two-factor authentication for making our enterprise data secure.
Its availability is very valuable. It is always up, and we've never faced a downtime with it until now.
What needs improvement?
Its price could be better.
For how long have I used the solution?
I have been using this solution for more than three years.
What do I think about the stability of the solution?
It is pretty stable.
What do I think about the scalability of the solution?
It is pretty scalable. Currently, we have around 70 users. We plan to keep using this solution and increase its usage in the coming few months.
How are customer service and technical support?
Their technical support is good. We never had any challenge with Microsoft support. They have been very prompt when we needed help.
Which solution did I use previously and why did I switch?
We had an open-source mailbox. We are primarily looking at Exchange, but because we have a small IT team, we wanted something that can be easily managed. We came across Microsoft 365. Because it is on the cloud, it takes away the management headache.
How was the initial setup?
Its setup was pretty fast. You need just one person for its deployment.
What's my experience with pricing, setup cost, and licensing?
It is slightly expensive, but it doesn't have any hidden costs. You know what you're going to spend, and you get a decent ROI on it.
It has subscription-based licensing. It helps you to figure out the amount of money that you would spend based on how many mailboxes you would require in a year, which makes it better as compared to a mail server for which you need to consider the licensing cost and the maintenance cost.
What other advice do I have?
I would absolutely recommend this solution. We plan to keep using this solution, and we are going to buy new licenses soon. It has a lot of automatic upgrades, and they keep on coming up with security fixes and interesting features. There were a couple of features that were not available when we bought it, but over a period of time, they have included all those features in it.
I would rate Microsoft 365 Business a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
June 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
Director at a tech services company with 1,001-5,000 employees
Handles our day to day Office-related tasks and scales with our needs
Pros and Cons
- "The scalability is okay."
- "The latest update has got a lot of bugs and it is causing us problems."
What is our primary use case?
We use the modules for non-specific, everyday tasks including Word, Outlook, Excel, PowerPoint, Project, and others.
What needs improvement?
The latest update has got a lot of bugs and it is causing us problems.
The stability should be improved.
For how long have I used the solution?
We have been using Microsoft 365 Business for between two and three years.
What do I think about the stability of the solution?
This product should be more stable.
What do I think about the scalability of the solution?
The scalability is okay. We have more than 300 users in the organization.
How are customer service and technical support?
I don't have any experience with Microsoft's technical support.
Which solution did I use previously and why did I switch?
Prior to using Microsoft 365 Business, we used an Oracle project.
What about the implementation team?
Our technical team was responsible for deployment. I was not personally involved.
We probably have about three people who are in charge of deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We pay regular licensing fees to continue using Microsoft 365 Business.
What other advice do I have?
I don't have a specific answer as to whether I would recommend it to others. It depends on the situation.
At the moment, we plan to continue using it in the future.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at a manufacturing company with 10,001+ employees
A stable solution that scales to our needs, and the support is good
Pros and Cons
- "We are satisfied with technical support."
- "The user interface needs some improvement."
What is our primary use case?
We are using this solution for emails on the cloud.
What needs improvement?
I don't think that there is anything that needs to be greatly improved with this product.
The user interface needs some improvement.
For how long have I used the solution?
I have been working with Microsoft 365 Business for two years.
We are using the latest version.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable product.
What do I think about the scalability of the solution?
It's a scalable solution. We have approximately 2500 users in our organization.
How are customer service and technical support?
We are satisfied with technical support.
Which solution did I use previously and why did I switch?
Previously, we used Zimbra.
How was the initial setup?
We have not completed the installation outselves. We outsourced it.
What about the implementation team?
We have a full team to maintain this solution.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Pre-Sales at a tech services company with 11-50 employees
A stable and scalable solution for office productivity, conferencing, and email capabilities
Pros and Cons
- "Microsoft Teams is the feature that I am currently leveraging for meetings, conferencing, and search-based functionalities. We've been able to extend some applications to Microsoft Teams."
- "Its pricing plan should be better."
What is our primary use case?
We use its email capabilities, calendars, and office productivity applications. We use it on the main platform, and we are using its latest version.
What is most valuable?
Microsoft Teams is the feature that I am currently leveraging for meetings, conferencing, and search-based functionalities. We've been able to extend some applications to Microsoft Teams.
What needs improvement?
Its pricing plan should be better.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately three years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable and flexible. We have approximately 110 users.
How are customer service and technical support?
We haven't contacted them yet. We haven't had any technical issues so far.
Which solution did I use previously and why did I switch?
We started with Office 365. We've always been with Microsoft.
How was the initial setup?
Its installation was easy. It took us a day.
What about the implementation team?
We did it on our own. We had three people for its installation.
What's my experience with pricing, setup cost, and licensing?
It is expensive, and its price can be better.
What other advice do I have?
I would recommend this solution to other users because Microsoft is experienced in the business world. They're more competent in business processes as compared to other vendors, who are more consumer-based rather than business-functionalities-based. We plan to keep using this solution. We trust our future with Microsoft 365.
I would rate Microsoft 365 Business an eight out of ten. I'm satisfied with this solution.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Pre-Sales at a tech services company with 11-50 employees
Has quite a lot of functionalities that enable us as a business to run
Pros and Cons
- "Channel access is the most valuable feature. I can access it via any machine. I can access it via Android application, via my browser, or via the Windows application. That is one reason I like it. The multi-functionality is another valuable feature. It has quite a lot of functionalities that enable us as a business to run."
- "Previously, it was on concurrent basis access, but currently, it's on named user access. That's the biggest challenge we have, but we are looking to integrate SharePoint whereby we can have a portal where we can have the non-core users access via Sharepoint. That's what I'm looking to have an update on. So the cost is a bit of an issue."
What is most valuable?
Channel access is the most valuable feature. I can access it via any machine. I can access it via Android application, via my browser, or via the Windows application. That is one reason I like it.
The multi-functionality is another valuable feature. It has quite a lot of functionalities that enable us as a business to run.
What needs improvement?
User access costs need improvement.
Previously, it was on concurrent basis access, but currently, it's on named user access. That's the biggest challenge we have, but we are looking to integrate SharePoint whereby we can have a portal where we can have the non-core users access via Sharepoint. That's what I'm looking to have an update on. So the cost is a bit of an issue.
For how long have I used the solution?
I have been using Microsoft 365 Business for four years.
What do I think about the stability of the solution?
It's a stable solution. We haven't had any problems.
What do I think about the scalability of the solution?
We are good with scalability. We have also not expanded our processes that much to experiment with scalability.
How are customer service and technical support?
We have a vendor who assists us with the customization. We are looking into upgrading. I've tried to experience the cloud version and it has some also multi functionalities. We are looking into the AI features that we've really liked to input into our processes. We are also looking to upgrade the solution so that we can have the AI functionality.
How was the initial setup?
We used a third-party for the deployment. They helped us do some customizations. We haven't had any challenges with the setup.
What other advice do I have?
When we look at the roadmap, we see they are moving with the current trends in technology. So you won't have a solution whereby there are no upgrades from its functionalities. Microsoft is well established on the foothold and the business processes. They understand the key business processes that are required to be supported by an ERP. I would recommend it to another client.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Network & Security Infrastructure Engineer at a insurance company with 51-200 employees
Stable and easy to use, integrates well with other products, and has good technical support
Pros and Cons
- "Microsoft 365 Business is easy to use, everything is clear, it has good support, and it integrates well with other solutions."
- "Security could be improved."
What is our primary use case?
The primary use case of this solution is to design our product in Azure on the Cloud.
What is most valuable?
Microsoft 365 Business is easy to use, everything is clear, it has good support, and it integrates well with other solutions.
Everything is easy with Microsoft.
What needs improvement?
Security could be improved.
The user interface is good, I don't have any issues with it but everything could always be better.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately four years.
What do I think about the stability of the solution?
This product is very stable.
What do I think about the scalability of the solution?
The scalability of this product is good. We have 150 users.
How are customer service and technical support?
I am very satisfied with technical support, and if we have any problems then we open a case. You will have direct assistance from technical support.
Access is available directly in a portal to open a key, or we can contact directly via telephone and we can track the numbers.
How was the initial setup?
For me, the initial setup was easy.
We have a team of 12 to maintain this solution, and level one and two security in our networking.
What other advice do I have?
I would recommend Microsoft 365 Business to others.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior System Administrator at Citystars Properties
Usable, available, and you can connect to it from anywhere
Pros and Cons
- "It has file storage, file sharing, a provisioning box, and a SharePoint profile for each user."
- "Updates to the SQL server with better features are needed to compete with Oracle Database."
What is our primary use case?
I decided to go with Microsoft 365 Business to be compatible with my friend's server.
What is most valuable?
This solution has everything.
It has file storage, file sharing, a provisioning box, and a SharePoint profile for each user.
It's useable, available, and you can connect to it from anywhere.
Also, I have storage and I can access my email.
What needs improvement?
The Team Exchange online needs improvement.
Updates to the SQL server with better features are needed to compete with Oracle Database.
In the next release, I would like to see more with endpoint security and with firewall security. Many other vendors are better than Microsoft in this field.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
This solution is scalable.
We have approximately six hundred users working daily.
How are customer service and technical support?
I have created tickets with the Microsoft technical team. They were good and I like the support.
How was the initial setup?
The initial setup is easy and straightforward.
It took ten working days to deploy, test, implement, and to see the effects before applying it to our users.
What about the implementation team?
I had a consultant integrator helping me with the implementation. We worked together.
What other advice do I have?
My advice to others about this solution is to go ahead with no fear.
I would recommend this solution.
I would rate this solution and eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: June 2025
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