We mainly use this solution for email, but other services that we use are Teams, Yammer, SharePoint, and others. I used it in my own company, and I also use it with my clients.
Cloud Ops Delivery Manager at a tech services company with 10,001+ employees
Easy to set up, and good communication tools promote collaboration between employees
Pros and Cons
- "The features that we find good and what we use the most are Outlook and Teams."
- "The dashboard can be made more user-friendly."
What is our primary use case?
How has it helped my organization?
Using the tools provided by Microsoft 365 Business has made the people in our company more collaborative. We are able to better keep in touch with each other using email, Microsoft Teams calls, chats, as well as Yammer.
What is most valuable?
The features that we find good and what we use the most are Outlook and Teams.
What needs improvement?
The dashboard can be made more user-friendly.
Buyer's Guide
Microsoft 365 Business
June 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
For how long have I used the solution?
I have been working with Microsoft 365 Business for more than five years.
What do I think about the stability of the solution?
The stability is pretty good. We have not had any issues specific to it.
What do I think about the scalability of the solution?
Scalability has not been an issue for us. We had bought enough for our requirements and also planned for future needs, so we have not had to scale very much.
In my company, we have between 500 and 1,000 people. The client that I work for has a user base of between 4,000 and 5,000 people.
How was the initial setup?
The initial setup was easy.
What other advice do I have?
In summary, this is a good product and overall, it has been pretty good.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. partner

General Manager - Kuwait at a computer software company with 201-500 employees
Good collaboration and content management features, with helpful technical support
Pros and Cons
- "There are good storage features, collaboration features, and video call conferencing features."
- "At times, the OneDrive lags, so the performance can be improved."
What is our primary use case?
We are a system integrator and we have been working with Microsoft products for twenty years. We use their technology to build solutions for our clients.
Some of the popular use cases involve Exchange, OneDrive, Sharepoint, and Teams.
What is most valuable?
The most valuable features are for content collaboration and content management.
There are good storage features, collaboration features, and video call conferencing features.
The user interface is good.
What needs improvement?
At times, the OneDrive lags, so the performance can be improved.
I would like to see faster data synchronization with OneDrive.
What do I think about the stability of the solution?
The product overall is stable.
What do I think about the scalability of the solution?
Microsoft Business 365 is a scalable product and we have approximately 250 users.
How are customer service and technical support?
The technical support is good.
What about the implementation team?
As a Microsoft Partner, we provide support for our clients.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Microsoft 365 Business
June 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
Assistant Vice President at a financial services firm with 501-1,000 employees
Easy to use, but the mailbox functionality is heavy and should be improved
Pros and Cons
- "Some of the functionality is very easy to use."
- "Attaching documents to email is a process that needs to be simplified."
What is our primary use case?
We use this product for our office administration and communication tasks.
What is most valuable?
Some of the functionality is very easy to use.
What needs improvement?
There are some functions that need to be improved.
The 365 mailbox is very heavy software, which is a problem if you don't have the proper internet speed. Attaching documents to email is a process that needs to be simplified. Also, downloading mail takes a long time.
For how long have I used the solution?
I have been using Microsoft 365 Business for between four and five years.
What do I think about the scalability of the solution?
It is used by the entire organization and we plan to continue using it.
How are customer service and technical support?
I have not been in contact with support for this product.
What's my experience with pricing, setup cost, and licensing?
We have an enterprise license.
What other advice do I have?
The suitability of this product depends on the use case and the environment. Based on these things, I would recommend it.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Business Intelligence, Analytics and Big Data Service Line at a computer software company with 10,001+ employees
Good ability to handle large files, a lot of online information, and useful Teams application for conferencing and messaging
Pros and Cons
- "The most important feature of Microsoft 360 Business is Teams. We use it for our conference calls and messaging. Microsoft Teams reduces the number of emails that I have to send or receive. Microsoft 365 Business has been incredibly useful during this period because of the integration of Teams with Outlook and the ability to store and handle files of large dimensions."
- "There are some security issues with the platform, and its security should be improved. We have to re-enter the username and password sometimes, which is quite boring for us. The usability of Outlook can be improved. Currently, it is a little bit limited and old-fashioned. They should think about the concept of dealing with emails in Teams. Teams and Outlook together will make it a complete platform. The Teams application is not user-friendly on mobile phones and should be improved."
What is most valuable?
The most important feature of Microsoft 360 Business is Teams. We use it for our conference calls and messaging. Microsoft Teams reduces the number of emails that I have to send or receive.
Microsoft 365 Business has been incredibly useful during this period because of the integration of Teams with Outlook and the ability to store and handle files of large dimensions.
What needs improvement?
There are some security issues with the platform, and its security should be improved. We have to re-enter the username and password sometimes, which is quite boring for us.
The usability of Outlook can be improved. Currently, it is a little bit limited and old-fashioned. They should think about the concept of dealing with emails in Teams. Teams and Outlook together will make it a complete platform.
The Teams application is not user-friendly on mobile phones and should be improved.
For how long have I used the solution?
I have been using this solution for more or less six months.
What do I think about the stability of the solution?
It is stable. It is more stable than before, and I have noticed an improvement in its stability.
How are customer service and technical support?
I am just a user, and I don't interact with their technical support. If required, I am able to find enough material on the internet.
What other advice do I have?
As a user, it is very good. There is also a lot of helpful material available on the internet.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Senior Solutions Specialist at a comms service provider with 1,001-5,000 employees
Easy to use, scalable, and easy to install
Pros and Cons
- "It's easy to use."
- "The stability needs to be improved."
What is our primary use case?
We are resellers and we recommend and sell solutions such as this to our clients.
I also use it for my work.
What is most valuable?
It's easy to use.
What needs improvement?
The stability needs to be improved. It is not sufficient for my purposes.
For how long have I used the solution?
I have been using Microsoft 365 Business for two years.
We are using the latest version.
What do I think about the stability of the solution?
It's not stable, but it's okay.
Stability could be improved. I'm always lagging.
What do I think about the scalability of the solution?
It's a scalable solution. We have 100 users in our organization.
We plan to increase our usage.
How are customer service and technical support?
We are the SI team, we manage it ourselves.
How was the initial setup?
The initial setup was straightforward.
It was easy, and it only took two minutes.
What about the implementation team?
I completed the implementation myself.
What's my experience with pricing, setup cost, and licensing?
We pay a monthly licensing fee.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
CISO at a manufacturing company with 10,001+ employees
Good support, highly scalable, very stable, and supports a lot of services and applications
Pros and Cons
- "SharePoint and emailing are two technologies that are very widely used by all employees."
- "Its price can be lower. It is definitely a bit expensive than other on-premises and cloud-based solutions. It can also be improved from the security aspect. We recently got the configuration of O365 components tested from an independent partner. While doing our analysis, we found certain gaps that ideally should have been covered as part of the implementation. Microsoft can look into these implementation issues and include a checklist as part of the implementation so that customers are aware of the minimum requirements for implementation."
What is our primary use case?
We are using it for our emails and SharePoint services. We are also using OneDrive for all Word documents, PowerPoint presentations, or Excel data analysis documents. We have its latest version.
What is most valuable?
SharePoint and emailing are two technologies that are very widely used by all employees.
What needs improvement?
Its price can be lower. It is definitely a bit expensive than other on-premises and cloud-based solutions.
It can also be improved from the security aspect. We recently got the configuration of O365 components tested from an independent partner. While doing our analysis, we found certain gaps that ideally should have been covered as part of the implementation. Microsoft can look into these implementation issues and include a checklist as part of the implementation so that customers are aware of the minimum requirements for implementation.
For how long have I used the solution?
We have been using this solution for four years.
What do I think about the stability of the solution?
It is a very stable product. So far, we have not faced any issues.
What do I think about the scalability of the solution?
It is on the cloud, so it is highly scalable. We have around 1,800 users.
How are customer service and technical support?
Their technical support is good. I have not faced any challenges so far.
Which solution did I use previously and why did I switch?
We were on Lotus Notes, and we migrated from Lotus Notes to this solution.
How was the initial setup?
There are two parts to it. The first part is the enablement of the subscription, which is done by Microsoft or the OEM after we procure the solution. The second part is where we need to write some components on our firewall, proxy, and antivirus.
The deployment was pretty smooth. In less than a week's time, it was pretty well configured. In the last four years, we have not faced any kind of issues with this solution.
What about the implementation team?
The OEM partner for Microsoft did the installation. Two persons can manage the deployment.
What's my experience with pricing, setup cost, and licensing?
It has a subscription-based model, so we need to procure as many licenses as required as part of an enterprise agreement.
It is a little bit expensive. It is definitely a bit more expensive than other solutions that are on-premises. It is also expensive as compared to the cloud-based solutions from other companies. However, when we look at the ease of use of the product and the adoption by the users, its cost can definitely be considered as comparable to other products. The features that we get in this solution are not available in solutions from its competitors.
What other advice do I have?
I would recommend this product to others. With respect to the services that are available on O365 and the kind of applications that are available on the O365 platform, it is pretty good. We will keep using it.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Business Development Manager at a tech services company with 51-200 employees
Easy to use, fast, and reliable
Pros and Cons
- "It's fast."
- "Other than the price, I have not had any issues with this solution."
What is our primary use case?
We use this solution in our organization for Office and email.
What is most valuable?
It's fast.
It's in the Cloud, we don't have to manage it on-premises.
It's very good, easier for us, and for our company also.
What needs improvement?
Other than the price, I have not had any issues with this solution.
For how long have I used the solution?
I have been using the latest version of Microsoft 365 Business for a year and a half.
What do I think about the stability of the solution?
It's a stable product. I haven't experienced any issues.
What do I think about the scalability of the solution?
It's scalable. We have 5,200 users in our organization.
How are customer service and technical support?
I have not contacted technical support. We haven't needed to.
Which solution did I use previously and why did I switch?
Before Microsft 365 Business, we used Office 365.
How was the initial setup?
I was not a part of the installation.
What's my experience with pricing, setup cost, and licensing?
As a customer, I would like the licensing fees should be cheaper.
What other advice do I have?
We have plans to continue using this solution.
We are selling this product in another department, and I would recommend it to others who are interested in using it.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CISO Executive at a financial services firm with 201-500 employees
Reliable, scalable, flexible, and can be run on different devices from different locations
Pros and Cons
- "Its flexibility is most valuable. It provides flexibility and a dynamic approach. It is not limited by a physical location, and it can be run on different devices from different locations."
- "They can improve its price and make the way of sharing documents more secure."
What is our primary use case?
We have a mixed deployment. Some solutions are on-premises, and some are on the cloud. We are using email on-cloud, and document management and sharing of documents are done on-premises. We have the latest version of this solution.
What is most valuable?
Its flexibility is most valuable. It provides flexibility and a dynamic approach. It is not limited by a physical location, and it can be run on different devices from different locations.
What needs improvement?
They can improve its price and make the way of sharing documents more secure.
For how long have I used the solution?
I have been using this solution for around three months.
What do I think about the stability of the solution?
It is stable and reliable.
What do I think about the scalability of the solution?
It is scalable. We have around 600 users.
How are customer service and technical support?
So far, we didn't require any technical support.
How was the initial setup?
It was complex.
What about the implementation team?
We got help from their local office for deployment, and we are satisfied with their support.
What's my experience with pricing, setup cost, and licensing?
Licensing is on a yearly basis. Its price could be better.
What other advice do I have?
I would rate Microsoft 365 Business an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: June 2025
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