I primarily use the solution for sharing and receiving emails. I don't use all of the aspects of the product.
Cyber Security Technical Engineer at a consultancy with 10,001+ employees
Easy to use with good stability and a straightforward setup
Pros and Cons
- "The solution is quite stable. The performance is very good."
- "The pricing of the solution is quite high and the licensing is expensive. It could be cheaper."
What is our primary use case?
What is most valuable?
There are many aspects to the product, however, I use the email server, and use it as a tool for sending and receiving mail. It works great for that.
It's very easy to use. It's very easy to navigate around everything.
The solution is quite stable. The performance is very good.
The installation is pretty straightforward overall. It's not hard to set everything up.
What needs improvement?
The pricing of the solution is quite high and the licensing is expensive. It could be cheaper.
For how long have I used the solution?
I've used the solution maybe for a year and a little bit. It hasn't been for that long. The product is still new to me.
Buyer's Guide
Microsoft 365 Business
March 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,873 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's pretty reliable in terms of performance.
What do I think about the scalability of the solution?
I can't speak to the scalability. I've never really tried to scale it. Currently, as it is, it is meeting my needs.
We have 1,500 users on the solution currently in our organization.
We do have plans to continue to use it.
How are customer service and support?
I've never been in touch with technical support. That said, it is my understanding that they are good. We are satisfied with the level of support we receive.
How was the initial setup?
The installation process is quite easy. It's not overly complex or difficult. A company should have any trouble with the implementation process.
What's my experience with pricing, setup cost, and licensing?
The licensing is expensive. It's something that they should actively work to lower to make it more affordable to their user base. It would be nice if it was a bit less.
What other advice do I have?
As a user, I would rate the product at a seven out of ten. I've been quite happy with its capabilities, even though I only use certain aspects of it.
I'd recommend the solution to other companies. It's very easy to use.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineer at a comms service provider with 51-200 employees
Very stable, easy to use, and simple to implement
Pros and Cons
- "We've found the solution to be quite stable."
- "It would be ideal if the licenses covered more devices. It would be nice if one license, for example, allowed a user to have it on at least five devices."
What is our primary use case?
We primarily use it in our company for business purposes. It's mandated that we use it. Our company uses it primarily for the Microsoft Office Suite - including Word, Excel, and PowerPoint. It is used for everyday work in the office.
What is most valuable?
We have found One Note and One Drive to be very useful applications.
The solution is very easy to use and is designed to be very user-friendly.
We've found the solution to be quite stable.
The scalability is good. It's been sufficient for our office needs.
The initial setup is extremely simple and straightforward.
What needs improvement?
The solution could provide us with more storage. It's always good to have more space available if we need it.
It would be ideal if the licenses covered more devices. It would be nice if one license, for example, allowed a user to access it from at least five devices.
Microsoft should add Visio to their business suite and not have it as a separate application.
For how long have I used the solution?
I've been using the solution for at least two years at this point. It's been a while.
What do I think about the stability of the solution?
The solution, over, has been very stable. There are no bugs or glitches. It doesn't crash or freeze. Its performance has been reliable.
What do I think about the scalability of the solution?
The solution can scale well. It is my understanding that we have one terabyte of storage and I'm not yet filling it up completely. It's sufficient enough for us in terms of size and scope.
We have about 200 users on the solution currently.
We likely will expand the usage. If we add employees, we will add them to the solution. As the business grows, our use of this product likely will too.
How are customer service and technical support?
I've never been in touch with Microsoft's technical support. We have our own in-house IT engineers, and, if we run into any issues, we call them.
That said, there haven't been any issues with this product and therefore technical support hasn't really been required.
How was the initial setup?
The initial setup is not complex at all. It's very easy and quite straightforward.
You just need an internet connection, a working account, and that's it. It's very fast to deploy.
What about the implementation team?
I set the solution up myself. I did not need the assistance of an integrator or consultant. It was very easy to handle without outside professional help.
What's my experience with pricing, setup cost, and licensing?
The solution offers different licensing options. My understanding is that they have a lifetime license as well. Although I use this solution through my company, if I were to purchase it myself, I would likely choose to go with a lifetime license.
What other advice do I have?
Our company provides us with Office 365 and I am using it on my phone, on my tablet, and on my laptop. I use the company account.
I'd rate the solution, on a scale from one to ten, at a nine. There isn't any other solution on the market currently that can compare to it or compete with it.
I'd recommend the solution to other users and organizations.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
March 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,873 professionals have used our research since 2012.
Associate Partner at Inodev
A great solution for file sharing, project management, emailing, meetings, and more
Pros and Cons
- "Integrating products and the overall communication between all functionalities is superb."
- "The pricing model could be improved."
What is our primary use case?
We use Teams for organizing projects. We also use it for conference calls and integration with OneDrive and SharePoint, etc. As we also have an account in Dropbox for file sharing, we're duplicating costs. For this reason, we'll probably abandon Dropbox and convert everything to OneDrive and SharePoint. It must be SharePoint because it is above one data byte. We have to make the structure in SharePoint and migrate it. In short, we use it for file sharing, project management, emailing, meetings, and so on.
There are eight people in our company who use this solution — we have eight licenses. The technical team consists of just me for the time being.
We plan to expand our use of this solution — we are contracting people. Within one or two years, we will probably double the number of licenses we have.
What is most valuable?
It's integrated and the file version control is quite good. Integrating products and the overall communication between all functionalities is superb. As it's part of Excel, Word, and Outlook, it's quite easy for everyone to catch up.
For how long have I used the solution?
I have been using this solution for more than five years.
What do I think about the stability of the solution?
Microsoft 365 Business is stable.
Which solution did I use previously and why did I switch?
I've used a lot of products, including OpenOffice and other products for macOS applications.
I find that Microsoft is more integrated. That's why it's easier to use Microsoft instead of the other ones.
How was the initial setup?
The initial installation is quite simple. It's probably one of the most simple installations I've encountered. The overall setup took roughly two hours.
What about the implementation team?
I installed this solution by myself.
What's my experience with pricing, setup cost, and licensing?
The pricing model could be improved. Microsoft is always splitting the pricing for a lot of add-ons — it's complex to manage. Still, the licenses are available for a fair price.
What other advice do I have?
I would absolutely recommend this solution to others. Overall, on a scale from one to ten, I would give this solution a rating of nine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Ops Delivery Manager at a tech services company with 10,001+ employees
Easy to set up, and good communication tools promote collaboration between employees
Pros and Cons
- "The features that we find good and what we use the most are Outlook and Teams."
- "The dashboard can be made more user-friendly."
What is our primary use case?
We mainly use this solution for email, but other services that we use are Teams, Yammer, SharePoint, and others. I used it in my own company, and I also use it with my clients.
How has it helped my organization?
Using the tools provided by Microsoft 365 Business has made the people in our company more collaborative. We are able to better keep in touch with each other using email, Microsoft Teams calls, chats, as well as Yammer.
What is most valuable?
The features that we find good and what we use the most are Outlook and Teams.
What needs improvement?
The dashboard can be made more user-friendly.
For how long have I used the solution?
I have been working with Microsoft 365 Business for more than five years.
What do I think about the stability of the solution?
The stability is pretty good. We have not had any issues specific to it.
What do I think about the scalability of the solution?
Scalability has not been an issue for us. We had bought enough for our requirements and also planned for future needs, so we have not had to scale very much.
In my company, we have between 500 and 1,000 people. The client that I work for has a user base of between 4,000 and 5,000 people.
How was the initial setup?
The initial setup was easy.
What other advice do I have?
In summary, this is a good product and overall, it has been pretty good.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
General Manager - Kuwait at a computer software company with 201-500 employees
Good collaboration and content management features, with helpful technical support
Pros and Cons
- "There are good storage features, collaboration features, and video call conferencing features."
- "At times, the OneDrive lags, so the performance can be improved."
What is our primary use case?
We are a system integrator and we have been working with Microsoft products for twenty years. We use their technology to build solutions for our clients.
Some of the popular use cases involve Exchange, OneDrive, Sharepoint, and Teams.
What is most valuable?
The most valuable features are for content collaboration and content management.
There are good storage features, collaboration features, and video call conferencing features.
The user interface is good.
What needs improvement?
At times, the OneDrive lags, so the performance can be improved.
I would like to see faster data synchronization with OneDrive.
What do I think about the stability of the solution?
The product overall is stable.
What do I think about the scalability of the solution?
Microsoft Business 365 is a scalable product and we have approximately 250 users.
How are customer service and technical support?
The technical support is good.
What about the implementation team?
As a Microsoft Partner, we provide support for our clients.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Assistant Vice President at a financial services firm with 501-1,000 employees
Easy to use, but the mailbox functionality is heavy and should be improved
Pros and Cons
- "Some of the functionality is very easy to use."
- "Attaching documents to email is a process that needs to be simplified."
What is our primary use case?
We use this product for our office administration and communication tasks.
What is most valuable?
Some of the functionality is very easy to use.
What needs improvement?
There are some functions that need to be improved.
The 365 mailbox is very heavy software, which is a problem if you don't have the proper internet speed. Attaching documents to email is a process that needs to be simplified. Also, downloading mail takes a long time.
For how long have I used the solution?
I have been using Microsoft 365 Business for between four and five years.
What do I think about the scalability of the solution?
It is used by the entire organization and we plan to continue using it.
How are customer service and technical support?
I have not been in contact with support for this product.
What's my experience with pricing, setup cost, and licensing?
We have an enterprise license.
What other advice do I have?
The suitability of this product depends on the use case and the environment. Based on these things, I would recommend it.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Business Intelligence, Analytics and Big Data Service Line at a computer software company with 10,001+ employees
Good ability to handle large files, a lot of online information, and useful Teams application for conferencing and messaging
Pros and Cons
- "The most important feature of Microsoft 360 Business is Teams. We use it for our conference calls and messaging. Microsoft Teams reduces the number of emails that I have to send or receive. Microsoft 365 Business has been incredibly useful during this period because of the integration of Teams with Outlook and the ability to store and handle files of large dimensions."
- "There are some security issues with the platform, and its security should be improved. We have to re-enter the username and password sometimes, which is quite boring for us. The usability of Outlook can be improved. Currently, it is a little bit limited and old-fashioned. They should think about the concept of dealing with emails in Teams. Teams and Outlook together will make it a complete platform. The Teams application is not user-friendly on mobile phones and should be improved."
What is most valuable?
The most important feature of Microsoft 360 Business is Teams. We use it for our conference calls and messaging. Microsoft Teams reduces the number of emails that I have to send or receive.
Microsoft 365 Business has been incredibly useful during this period because of the integration of Teams with Outlook and the ability to store and handle files of large dimensions.
What needs improvement?
There are some security issues with the platform, and its security should be improved. We have to re-enter the username and password sometimes, which is quite boring for us.
The usability of Outlook can be improved. Currently, it is a little bit limited and old-fashioned. They should think about the concept of dealing with emails in Teams. Teams and Outlook together will make it a complete platform.
The Teams application is not user-friendly on mobile phones and should be improved.
For how long have I used the solution?
I have been using this solution for more or less six months.
What do I think about the stability of the solution?
It is stable. It is more stable than before, and I have noticed an improvement in its stability.
How are customer service and technical support?
I am just a user, and I don't interact with their technical support. If required, I am able to find enough material on the internet.
What other advice do I have?
As a user, it is very good. There is also a lot of helpful material available on the internet.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Senior Solutions Specialist at a comms service provider with 1,001-5,000 employees
Easy to use, scalable, and easy to install
Pros and Cons
- "It's easy to use."
- "The stability needs to be improved."
What is our primary use case?
We are resellers and we recommend and sell solutions such as this to our clients.
I also use it for my work.
What is most valuable?
It's easy to use.
What needs improvement?
The stability needs to be improved. It is not sufficient for my purposes.
For how long have I used the solution?
I have been using Microsoft 365 Business for two years.
We are using the latest version.
What do I think about the stability of the solution?
It's not stable, but it's okay.
Stability could be improved. I'm always lagging.
What do I think about the scalability of the solution?
It's a scalable solution. We have 100 users in our organization.
We plan to increase our usage.
How are customer service and technical support?
We are the SI team, we manage it ourselves.
How was the initial setup?
The initial setup was straightforward.
It was easy, and it only took two minutes.
What about the implementation team?
I completed the implementation myself.
What's my experience with pricing, setup cost, and licensing?
We pay a monthly licensing fee.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
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Updated: March 2026
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