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reviewer1674405 - PeerSpot reviewer
Manager IT at a pharma/biotech company with 10,001+ employees
Real User
Is stable and easily integrates with other tools
Pros and Cons
  • "Both stability and performance are valuable features. The user experience is pretty good on all this."
  • "The licensing price could be better."

What is our primary use case?

We use Outlook, Teams, and SharePoint.

What is most valuable?

Both stability and performance are valuable features. The user experience is pretty good on all this.

Also, this product can be integrated easily with other existing tools.

What needs improvement?

The licensing price could be better. We have a yearly license.

For how long have I used the solution?

I've been using it for more than two and a half years.

I use the cloud-based solution.

Buyer's Guide
Microsoft 365 Business
April 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,963 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

We have approximately 7,000 users.

How was the initial setup?

Because it's a cloud-based solution, installation is straightforward.

We have a team of five to six people for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

We have a yearly license, and the price could be better.

What other advice do I have?

I would recommend this solution and would rate it at eight on a scale from one to ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1674072 - PeerSpot reviewer
General Manager at a computer software company with 51-200 employees
Real User
Simple installation, scalable, and stable
Pros and Cons
  • "Microsoft 365 Business is stable."
  • "The solution could improve by providing better integration with other platforms."

What is our primary use case?

We are using Microsoft 365 Business for a number of purposes, such as documentation, daily business work, and letters. We use it extensively.

What needs improvement?

The solution could improve by providing better integration with other platforms.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately three years.

What do I think about the stability of the solution?

Microsoft 365 Business is stable.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 30 employees in my organization.

How are customer service and technical support?

I have not needed to contact technical support.

How was the initial setup?

The installation is easy and it did not take long.

What about the implementation team?

I used one of our IT employees to help with the implementation.

We have a team of five administrators and managers that does the maintenance of the solution.

What other advice do I have?

I recommend this solution to others.

I rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
April 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,963 professionals have used our research since 2012.
Software Engineer at Metatechno Lanka Company (Pvt.) Ltd.
Real User
Top 20
Reliable, stable, and great for business processes
Pros and Cons
  • "Overall, I have found it to be a good, reliable product."
  • "I have used the normal Excel Microsoft 365 worksheets. When it goes to macro running then 365 is not that user-friendly."

What is our primary use case?

I primarily use the solution for normal business work. 

What is most valuable?

The solution is mostly good for business-related tasks. 

Overall, I have found it to be a good, reliable product.

The product has been stable over the years.

It's pretty good for creating reports.

What needs improvement?

I have used the normal Excel Microsoft 365 worksheets. When it goes to macro running then 365 is not that user-friendly.

I cannot speak to any current features and what might be missing.

For how long have I used the solution?

I've been using the solution for about five years at this point. It's been a while.

What do I think about the stability of the solution?

The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance has been good for us.

How are customer service and technical support?

I don't have any experience using technical support. I cannot say how helpful or responsive they are. I've never tried to contact them. 

What other advice do I have?

I'm just a customer and end-user. I'm not a reseller and don't have a business relationship with Microsoft.

I'd rate the solution at a nine out of ten. I have been pleased with the product's capabilities and enjoy using it for work.

I would recommend it to colleagues and other companies. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1655238 - PeerSpot reviewer
NOC Manager at a comms service provider with 51-200 employees
Real User
Easy to install, stable and scalable
Pros and Cons
  • "The installation is very easy."
  • "The installation should be supportive of and able to integrate with Linux."

What is our primary use case?

As it is a cloud-based solution, we always use the latest version. 

We use Office Suite and OneDrive storage.

What needs improvement?

The installation should be supportive of and able to integrate with Linux. 

The installation of Microsoft Visio should be made easy.

For how long have I used the solution?

I have been using Microsoft 365 Business for three years.

What do I think about the stability of the solution?

The solution is stable and enables users to pick up their files from any device the world over. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

We have not had occasion to contact technical support and have mainly been in touch with Microsoft about payment.

Which solution did I use previously and why did I switch?

Before using Microsoft 365 Business, we used the Windows suite, the Office 2016 suite.

How was the initial setup?

The installation is very easy. One just need send users a link for the installation to occur. 

What about the implementation team?

The installation can be done on one's own. 

What's my experience with pricing, setup cost, and licensing?

The price is fine. It is perpetual. It allows me to support Mac users on that same service. 

What other advice do I have?

There are around 30 users making use of the solution in my organization.

I would recommend it to others. 

I rate Microsoft 365 Business as a nine out of ten, deducting a point because it does not support Linux. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Software Engineer at Xylem
Real User
User friendly interface, easy to use, and reliable
Pros and Cons
  • "The most valuable features are the user-friendly interface and ease of use. There is a benefit to not needing to install the application on your computer. For example, if you want to use Outlook or another application you can easily navigate to the website through your phone and quickly check your email. This is a very useful feature."
  • "I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook. There are times it becomes difficult to get to certain features through Office 365. For example, if you want to recall an email that you have accidentally send across to someone this is not very easily available through Office 365. The shortcuts available through Outlook are not there in Office 365 Business."

What is our primary use case?

I use Microsoft 365 Business to access the application that is part of the suite, such as Outlook.

What is most valuable?

The most valuable features are the user-friendly interface and ease of use. There is a benefit to not needing to install the application on your computer. For example, if you want to use Outlook or another application you can easily navigate to the website through your phone and quickly check your email. This is a very useful feature.

What needs improvement?

I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook. There are times it becomes difficult to get to certain features through Office 365. For example, if you want to recall an email that you have accidentally send across to someone this is not very easily available through Office 365. The shortcuts available through Outlook are not there in Office 365 Business.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable.

We have approximately 5,000 users using this solution in my organization.

How was the initial setup?

The installation is smooth. 

What's my experience with pricing, setup cost, and licensing?

There is a subscription needed for this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1460784 - PeerSpot reviewer
Co-Founder and CEO at a tech services company with 11-50 employees
Real User
Robust, easy to use, easy to install, and it's affordable
Pros and Cons
  • "It is flexible."
  • "More integration with Cortana would be helpful."

What is our primary use case?

We use Microsoft 365 Business for everything. We use it for emails, backup, and messenger.

For all of the requirements that we have, we use Microsoft.

What is most valuable?

We like everything about Microsoft 365 Business.

It is easy to use. 

It is flexible.

It is priced well.

It's robust, and it's on the cloud.

What needs improvement?

More integration with Cortana would be helpful. I use Cortana, but it doesn't give very contextual reminders. I would like to see it made to be more contextual and the email searching could be better.

For how long have I used the solution?

I have been using Microsoft 365 Business for one year.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable solution.

What do I think about the scalability of the solution?

We have not yet tried to scale. We are a small company with 40 people, and just over 10 are using this solution.

How are customer service and technical support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

Previously, we were using Gmail Business Suite, and because of my previous history with Microsoft, we changed.

How was the initial setup?

It is very easy to install.

We only need one admin to deploy and maintain this solution.

What about the implementation team?

We completed the installation ourselves. We have an IT person who does it.

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 Business is inexpensive.

What other advice do I have?

I would recommend this solution to others.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1075695 - PeerSpot reviewer
AVP at a computer software company with 501-1,000 employees
Real User
Accessible from anywhere and doesn't require any support
Pros and Cons
  • "We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation."
  • "Some of the functionalities available in the desktop version are not available on the cloud."

What is our primary use case?

We use it for documents and PowerPoint presentations. We are most probably using its latest version.

What is most valuable?

We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation.

What needs improvement?

Some of the functionalities available in the desktop version are not available on the cloud.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the scalability of the solution?

We have around 1,000 people.

How are customer service and technical support?

It is a good product, so we don't need anything from the support team.

How was the initial setup?

It was easy. We did not do anything. It was already available on the cloud as a part of the Microsoft platform. There is no need to implement it.

What's my experience with pricing, setup cost, and licensing?

Given the current COVID situation, I am quite happy that we use this product. With a cheaper solution, we might end up needing support.

What other advice do I have?

It is quite a good product. Technically, we are happy with this product.

I would rate Microsoft 365 Business a nine out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1596621 - PeerSpot reviewer
Head of Information Security Sector Dates Employed at a mining and metals company with 201-500 employees
Real User
Stable and easy to use but could offer better technical support
Pros and Cons
  • "It's simple and easy to use."
  • "Technical support could be better."

What is our primary use case?

We primarily use the solution in our company for various organizational purposes.

I also use it personally, at home.

What is most valuable?

Overall, the solution is quite good. It's simple and easy to use. Anyone would be able to navigate through it easily.

The product is quite stable.

What needs improvement?

Technical support could be better. They aren't as helpful as they could be when we sometimes have to call them.

For how long have I used the solution?

I've been using the solution for maybe five years or so at this point. It's been a while.

What do I think about the stability of the solution?

The stability of the solution is quite good. I can't recall dealing with bugs or glitches. It doesn't crash or freeze. The performance is reliable. 

What do I think about the scalability of the solution?

The solution can scale. We do plan to increase useage.

How are customer service and technical support?

Right now, technical support is about average. They could be better. We'd like them to be more helpful and responsive when we have issues. 

I personally haven't had any issues when directly dealing with technical support, however, I have heard stories from colleagues. 

Which other solutions did I evaluate?

Before we chose this solution, we did not look at any other options. 

What other advice do I have?

We're just a customer and an end-user. We don't have a business relationship with Microsoft.

I'd rate the solution at a seven out of ten. It's okay, and we are mostly happy with it, however, technical support could be better.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user