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Leon Drury - PeerSpot reviewer
Director at Systems Services
Reseller
Top 20
Good support and user interface, but the scalability can be improved
Pros and Cons
  • "We are satisfied with the technical support, there are no issues."
  • "Areas that need improvement are pricing, stability, and scalability."

What is our primary use case?

We use this solution for Teams, Office, and SharePoint.

What is most valuable?

It serves its purpose, and there is nothing that I can recommend that is better.

The interface is fine.

What needs improvement?

Areas that need improvement are pricing, stability, and scalability.

For how long have I used the solution?

I have been using Microsoft 365 Business for a couple of years.

Buyer's Guide
Microsoft 365 Business
June 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable solution.

We have 25 users in our organization, but we support 50 customers using this product.

How are customer service and support?

We are satisfied with the technical support, there are no issues.

How was the initial setup?

The installation is straightforward. It's easy.

What's my experience with pricing, setup cost, and licensing?

Pricing can always be improved.

What other advice do I have?

I would rate Microsoft 365 Business a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1587012 - PeerSpot reviewer
ENTERPRISE DIGITAL ARCHITECT at a manufacturing company with 51-200 employees
Real User
Feature-rich, scalable, easy to install and deploy
Pros and Cons
  • "The deployment is very easy."
  • "This solution could be more secure."

What is our primary use case?

We use this solution for everything. We use it every day for our email, our OneDrive, and for our Shadow shared folder.

What is most valuable?

The most valuable feature of this solution is the easy deployment. Being a SaaS service, we don't have to do anything. The deployment is very easy.

What needs improvement?

This solution could be more secure.

For how long have I used the solution?

I have been using Microsoft 365 Business for four years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution. We have not had many issues.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable product and we have 300 people in our organization who are using it.

At this time we have no plans to increase our usage.

How are customer service and technical support?

The problem with the technical support is the language. Most of them are from India and I have difficulties understanding their English.

I would like to see local support provided.

How was the initial setup?

The installation is straightforward.

It took approximately two weeks to deploy.

We have a team of two to three engineers to maintain this solution.

What about the implementation team?

We used a consultant integration service t help us with the deployment.

What's my experience with pricing, setup cost, and licensing?

Licensing is on a monthly basis.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
June 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
Information Systems Computer System Controller at a insurance company with 11-50 employees
Real User
Top 20
Scalable, stable, and offers good performance
Pros and Cons
  • "The performance is good."
  • "The pricing and licensing format could be improved."

What is our primary use case?

It primarily allows us to run our organization. We use applications on is, such as Outlook, Word, and Excel.

What is most valuable?

The performance is good.

The solution is stable.

The product is pretty scalable.

We have a lot of documents, et cetera, on the solution and wouldn't want to change to another product.

What needs improvement?

The pricing and licensing format could be improved. 

For how long have I used the solution?

While we've used Microsoft for a while, we started using the solution for about two or so years at this point. It hasn't been that long.

What do I think about the stability of the solution?

The performance is good. It's stable. There aren't any bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

We use the solution for all of our employees. We have around 1500 right now on the product.

We do plan to increase usage in the future.

It can scale. If a company wants to expand it, it can do so.

How are customer service and technical support?

While we haven't used the technical support specifically for this product, it's my understanding that it's the same as any Microsoft product in terms of quality and accessibility.

Which solution did I use previously and why did I switch?

We have used the solution for so long, we aren't even considering looking at another solution.

How was the initial setup?

The initial setup isn't overly difficult. The first time you do it, it's so so. However, a company shouldn't have too much trouble with the setup process. 

What's my experience with pricing, setup cost, and licensing?

We've gotten used to the pricing. 

We pay for the license by the user. However, it's not just the licenses we have to pay for.

What other advice do I have?

We're using the latest version of the solution so far. I can't speak to the exact version number.

I'd rate the solution at a seven out of ten.

I'd recommend the solution to other users and companies.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Yogesh (Datamotive) - PeerSpot reviewer
Founder at a tech company with 11-50 employees
Real User
Easy to use, reliable, and scalable
Pros and Cons
  • "The solution has been easy to use and is very user-friendly."

    What is our primary use case?

    We are using the solution for email and communication channels.

    What is most valuable?

    The solution has been easy to use and is very user-friendly.

    For how long have I used the solution?

    I have been using the solution for approximately one year.

    What do I think about the stability of the solution?

    The solution has been stable in my experience.

    What do I think about the scalability of the solution?

    The scalability of the solution is good. There were 200 users using the solution in my company.

    How was the initial setup?

    The installation is straighforward.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution is costly but it is fair for what is offered. I have found that the billing model can definitely be improved. Currently, it is not very transparent. It is a big problem, especially in cloud-based models. 

    What other advice do I have?

    We plan to continue using the solution in the future and I recommend it to others.

    I rate Microsoft 365 Business an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Technical Lead at FD
    MSP
    Easy to use, facilitates collaboration quickly, and helps improve teamwork
    Pros and Cons
    • "The user interface is good and it is very easy to use."
    • "The integration with other platforms could be improved."

    What is our primary use case?

    We use this solution primarily for email communication. We also use it to write documentation.

    How has it helped my organization?

    Being linked with Microsoft 365 it's very helpful.

    What is most valuable?

    The user interface is good and it is very easy to use.

    As it is a cloud-based deployment, we don't need to have any particular application on the computer, and we don't need to download it. This means that our data and our computers are safe.

    All of our work is stored on the cloud and it's easily shareable. This makes teamwork and collaboration very quick and easy.

    The security is good, which is why many organizations are using it.

    What needs improvement?

    The integration with other platforms could be improved.

    What do I think about the stability of the solution?

    This is a stable solution.

    What do I think about the scalability of the solution?

    This is a scalable product that is used across the organization. We have almost 1,000 users.

    How are customer service and technical support?

    We contact our internal support team for help, rather than speak with Microsoft directly.

    What about the implementation team?

    We have an in-house team that supports it.

    What other advice do I have?

    I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Anteneh Asnake - PeerSpot reviewer
    Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
    MSP
    Easy to install and deploy with good scalability capability
    Pros and Cons
    • "The support is good."
    • "It would be ideal if the product offered more integration capabilities with non-Microsoft solutions."

    What is our primary use case?

    We primarily use the solution for its email capabilities. We also use it for the Microsoft Office applications.

    What is most valuable?

    The solution is very easy to use. You don't have to be overly technical. Any user can easily navigate the product.

    The support is good.

    The solution offers very good access to Microsoft Office apps.

    We've found the solution to be quite scalable. 

    The installation and deployment were very easy.

    What needs improvement?

    It would be ideal if the product offered more integration capabilities with non-Microsoft solutions.

    For how long have I used the solution?

    I've been using the solution for around three years at this point. It's been a while. 

    What do I think about the scalability of the solution?

    The solution is able to scale well. If a company needs to expand it, it can do so with relative ease.

    We have about 400 people in our company that are currently using this solution.

    We do plan to continue to use the solution and to increase usage in the future.

    How are customer service and technical support?

    Technical support has been good. they are knowledgeable and responsive. We're happy with the level of service we can get.

    How was the initial setup?

    The initial setup was not overly complex or difficult. It was simple. We found it to be straightforward.

    The deployment was fast and only took about two or three days. However, I'm not 100% sure about the exact amount of time it ultimately took to complete. 

    What about the implementation team?

    I was able to handle the implementation myself. I did not need the assistance of any integrators or consultants.

    What's my experience with pricing, setup cost, and licensing?

    We pay a yearly licensing fee to Microsoft. I cannot speak to the exact cost.

    What other advice do I have?

    I'd rate the product at a ten out of ten. We've been extremely satisfied with its capabilities.

    I would recommend the solution to other organizations.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1389192 - PeerSpot reviewer
    Senior Software Engineer at a computer software company with 1,001-5,000 employees
    Real User
    User friendly UI, flexible, and reliable
    Pros and Cons
    • "The solution is very flexible and the UI is user-friendly."
    • "The installation is at a moderate level of difficulty. It could be easier to install."

    What is our primary use case?

    I am using the solution primarily for the SharePoint program that comes in this packaged solution. I use SharePoint for handling documents.

    What is most valuable?

    The solution is very flexible and the UI is user-friendly.

    For how long have I used the solution?

    I have been using this solution for three years.

    What do I think about the stability of the solution?

    I have found the solution to be stable.

    What do I think about the scalability of the solution?

    We have approximately 5,000 users using the solution in my company.

    How was the initial setup?

    The installation is at a moderate level of difficulty. It could be easier to install.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution is fair but as a company, we would like it always to be cheaper. There is a license for this solution and the type depends on the organization.

    What other advice do I have?

    We plan on continue using the solution. However, we do not have any other option. 

    I would recommend this solution to others.

    I rate Microsoft 365 Business an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1506144 - PeerSpot reviewer
    IT Infra Head at a consumer goods company with 1,001-5,000 employees
    Real User
    Can be used to work offline and is stable, scalable, and easy to use
    Pros and Cons
    • "Most people are very used to working with Microsoft Office, and we can work offline as well."
    • "The cost is a bit high."

    What is our primary use case?

    It is very useful for people who are using multiple platforms and databases. If they are working on a data sheet, the usual data sheet, then they feel comfortable with the Office 365 sheet.

    What is most valuable?

    First, most people are very used to working with Microsoft Office.

    Second, we can work offline as well.

    Third, staff from the accounting side or those working on huge data feel comfortable with Microsoft 365 Business.

    What needs improvement?

    It could be cheaper; because we have multiple users, so the cost is on the higher side.

    For how long have I used the solution?

    I've been using it for a couple of years.

    What do I think about the stability of the solution?

    It is a stable solution.

    What do I think about the scalability of the solution?

    Microsoft 365 Business is scalable. We currently have around 150 users.

    How are customer service and technical support?

    Technical support has been good. We haven't had any problems.

    How was the initial setup?

    The installation is straightforward and took about five minutes.

    What's my experience with pricing, setup cost, and licensing?

    The cost is on the high end. We have a yearly license at present.

    Which other solutions did I evaluate?

    We evaluated the G Suite.

    What other advice do I have?

    From a product perspective, I would rate Microsoft 365 Business at ten on a scale from one to ten.

    Cost wise, it is a bit higher than the cost for the G Suite.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2025
    Buyer's Guide
    Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.