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Lucas Lira - PeerSpot reviewer
Business Contact Center at ALOO TELECOM
Real User
I like the ability to have your documents saved in the cloud for extra protection against computer crashes

What is our primary use case?

  • Bringing together all sectors of the company with a single goal
  • Integration in the whole set of products: Like other cloud platforms, Microsoft has done a great job of integrating its products with each other and with other third-party platforms. So, we can achieve our goals.

How has it helped my organization?

The integration of all Microsoft products into the cloud gives us a lot of flexibility on a daily basis. The whole company integrates in a unified way.

What is most valuable?

  • Share our desktops and computers for remote troubleshooting
  • The ability to have your documents saved in the cloud for extra protection against computer crashes
  • The ease of using different applications like Excel and Word. They are very easy to use.

    What needs improvement?

    I think the Skype setup could be improved. It took a bit of research to figure out how to add a group of users, and we still needed each one to add the group. It would be nice to be able to administer this remotely.

    Buyer's Guide
    Microsoft 365 Business
    April 2025
    Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
    849,963 professionals have used our research since 2012.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Pretty stable in most of its use so far.

    What do I think about the scalability of the solution?

    My impressions are the best possible; the tool has the power to raise production scalability without consequently raising costs.

    How are customer service and support?

    I needed the support just to clear some initial doubts. They were helpful and kind.

    Which solution did I use previously and why did I switch?

    Yes. The cost benefit of the current service.

    How was the initial setup?

    No. The initial setup was quite simple.

    What about the implementation team?

    No. Our internal team made the implementation.

    What's my experience with pricing, setup cost, and licensing?

    The cost benefit is well worth it. Support is effective.

    Which other solutions did I evaluate?

    Google G Suite only.

    What other advice do I have?

    Just it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Solutions Consultant at a manufacturing company with 11-50 employees
    Real User
    Exchange Online feature is helpful
    Pros and Cons
    • "The Exchange Online plan is helpful. It's built into the email, like a security feature or AI that helps to manage email. It has helped my company and clients a lot."
    • "If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much."

    What is our primary use case?

    It's a productivity suite, including Outlook email, Microsoft Teams, SharePoint, and OneDrive.

    What is most valuable?

    The Exchange Online plan is helpful. It's built into the email, like a security feature or AI that helps to manage email. It has helped my company and clients a lot.

    What needs improvement?

    If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much. It would be better if the messages can troubleshoot the problem and show them exactly what the solution is. Microsoft could also add some additional training resources.

    For how long have I used the solution?

    I've been working with Business 365 for five years.

    What do I think about the stability of the solution?

    Business 365 is stable. 

    How are customer service and support?

    We've never had to contact Microsoft support.

    How was the initial setup?

    Implementing Business 365 is easy.

    What's my experience with pricing, setup cost, and licensing?

    Business 365's price is reasonable. They offer different packages, like the E3 and E5. Generally, the small package is good enough for my clients.

    What other advice do I have?

    I rate Business 365 nine out of 10.

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    Buyer's Guide
    Microsoft 365 Business
    April 2025
    Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
    849,963 professionals have used our research since 2012.
    reviewer1632060 - PeerSpot reviewer
    Information System Auditor (IT Audit) at a financial services firm with 1,001-5,000 employees
    Real User
    Highly scalable, beneficial collaboration, and can be used anywhere
    Pros and Cons
    • "The most valuable features of Microsoft 365 Business are the collaboration and it can be used anywhere. For example, I can carry out my job functions from home."
    • "This solution could improve by having better integration with other platforms."

    What is our primary use case?

    We use the Microsoft 365 Business in our organization for many of the bundled applications within, such as SharePoint, Outlook, Teams, and PowerPoint.

    What is most valuable?

    The most valuable features of Microsoft 365 Business are the collaboration and it can be used anywhere. For example, I can carry out my job functions from home.

    What needs improvement?

    This solution could improve by having better integration with other platforms.

    For how long have I used the solution?

    I have been using Microsoft 365 Business for approximately three years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    The solution is highly scalable.

    We have approximately 500 users using this solution in my organization

    How was the initial setup?

    The installation is straightforward and seamless.

    What about the implementation team?

    We have some policies that only allow our IT department to do the implementations. We have a large technical team that handles the deployment and maintenance of the soltuion.

    What was our ROI?

    By using Microsoft 365 Business it has saved us money because we do not have to pay for infrastructure. We do not have to implement physical servers or anything else in our environment.

    What's my experience with pricing, setup cost, and licensing?

    There is an annual license to use this solution.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Microsoft 365 Business a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1642836 - PeerSpot reviewer
    Consulting Director at a consultancy with 51-200 employees
    Real User
    Good interaction between different products, but the cloud version and the desktop version should have the same experience
    Pros and Cons
    • "The interaction between different products is most valuable. I use Excel, Mail, Teams, and PowerPoint, not really much else."
    • "Sometimes, it tries to be a little bit too clever in preempting things that you want to do. The settings can be pretty complicated. It has the desktop version and the cloud version. You can have settings in the cloud version that are impacting your desktop version, but you don't know because you can't see the settings like rules and other things. So, they need to think about the experience. It should be the same if you log in to the cloud or if you log in via desktop."

    How has it helped my organization?

    Some of the interactive stuff that is available on Teams has been useful during the pandemic.

    What is most valuable?

    The interaction between different products is most valuable. I use Excel, Mail, Teams, and PowerPoint, not really much else. 

    What needs improvement?

    Sometimes, it tries to be a little bit too clever in preempting things that you want to do. The settings can be pretty complicated. It has the desktop version and the cloud version. You can have settings in the cloud version that are impacting your desktop version, but you don't know because you can't see the settings like rules and other things. So, they need to think about the experience. It should be the same if you log in to the cloud or if you log in via desktop.

    For how long have I used the solution?

    I've used Microsoft products for the last 20 years. I don't know for how long have we been on the current version. The upgrades are all centralized in the companies that I've worked for.

    How are customer service and technical support?

    I have contacted support, and it depends on who you get. I've had experiences where it took quite some time to get to the problem, but I've also had some really good experiences.

    How was the initial setup?

    It was quite straightforward.

    What other advice do I have?

    I would rate Microsoft 365 Business a seven out of 10.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Anteneh Asnake - PeerSpot reviewer
    Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
    MSP
    Easy to install and deploy with good scalability capability
    Pros and Cons
    • "The support is good."
    • "It would be ideal if the product offered more integration capabilities with non-Microsoft solutions."

    What is our primary use case?

    We primarily use the solution for its email capabilities. We also use it for the Microsoft Office applications.

    What is most valuable?

    The solution is very easy to use. You don't have to be overly technical. Any user can easily navigate the product.

    The support is good.

    The solution offers very good access to Microsoft Office apps.

    We've found the solution to be quite scalable. 

    The installation and deployment were very easy.

    What needs improvement?

    It would be ideal if the product offered more integration capabilities with non-Microsoft solutions.

    For how long have I used the solution?

    I've been using the solution for around three years at this point. It's been a while. 

    What do I think about the scalability of the solution?

    The solution is able to scale well. If a company needs to expand it, it can do so with relative ease.

    We have about 400 people in our company that are currently using this solution.

    We do plan to continue to use the solution and to increase usage in the future.

    How are customer service and technical support?

    Technical support has been good. they are knowledgeable and responsive. We're happy with the level of service we can get.

    How was the initial setup?

    The initial setup was not overly complex or difficult. It was simple. We found it to be straightforward.

    The deployment was fast and only took about two or three days. However, I'm not 100% sure about the exact amount of time it ultimately took to complete. 

    What about the implementation team?

    I was able to handle the implementation myself. I did not need the assistance of any integrators or consultants.

    What's my experience with pricing, setup cost, and licensing?

    We pay a yearly licensing fee to Microsoft. I cannot speak to the exact cost.

    What other advice do I have?

    I'd rate the product at a ten out of ten. We've been extremely satisfied with its capabilities.

    I would recommend the solution to other organizations.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1381863 - PeerSpot reviewer
    CEO at a tech services company with 201-500 employees
    Consultant
    Stable, very scalable, easy to set up, and extremely useful for office productivity
    Pros and Cons
    • "Microsoft Teams is most valuable. It is a great product, and it has really been very valuable for us during the pandemic. It enabled good collaboration. Even after the pandemic, we will continue to use Microsoft Team in our organization. They are continuously improving the product, which is a very positive thing."
    • "It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount."

    What is our primary use case?

    It has Exchange, Word, Excel, and PowerPoint. It also has SharePoint that is used for sharing documents. It has Microsoft Teams, which is used for collaboration. All these are extremely useful for office productivity.

    How has it helped my organization?

    We have recently increased its usage. We are also using Microsoft Teams now. We are very happy with this solution, particularly with Microsoft Teams because it has enabled us to collaborate very well with our colleagues during the pandemic. The collaboration within the company has been really great through Microsoft Teams

    What is most valuable?

    Microsoft Teams is most valuable. It is a great product, and it has really been very valuable for us during the pandemic. It enabled good collaboration. Even after the pandemic, we will continue to use Microsoft Teams in our organization.

    They are continuously improving the product, which is a very positive thing.

    What needs improvement?

    It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount. 

    For how long have I used the solution?

    We have been using it for a long time.

    What do I think about the stability of the solution?

    It is quite stable.

    What do I think about the scalability of the solution?

    It is very scalable. For MS Office Business, we have 70 to 80 users. We are also using basic MS Office that has online Word and Excel. We have a total of about 350 users.

    How are customer service and technical support?

    We didn't need any support so far. We are a tech company, and we are able to solve 99% of problems at our end. We don't have to go to Microsoft.

    Which solution did I use previously and why did I switch?

    We have tried different online products for office tools, but nothing matches the quality of Office 365.

    How was the initial setup?

    Because it is in the cloud, you can access it through a browser. There is also an application for Microsoft Teams. You just have to download the application and log in. It connects to the cloud server, and you can start using it.

    What's my experience with pricing, setup cost, and licensing?

    It is certainly expensive, but you need it, so you pay for it. There is not much price negotiation, but the product is good. We're going to keep using it despite it being expensive. There isn't any good alternative.

    What other advice do I have?

    I would absolutely recommend this solution. We'll continue to use it. We have also started to use Power BI.

    I would rate Microsoft 365 Business a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    reviewer1513002 - PeerSpot reviewer
    Analyst at a pharma/biotech company with 10,001+ employees
    Real User
    Secure, easy to manage, stable, scalable, and easy to install
    Pros and Cons
    • "You can easily connect to this application with minimal bandwidth."
    • "The time synchronization with the internet could be better, as well as the application architecture."

    What is our primary use case?

    We use this solution for Windows applications, in particular, Outlook for email.

    What is most valuable?

    The features of this product are okay.

    You can easily connect to this application with minimal bandwidth.

    You can easily manage all of the applications including MS Office Applications and Outlook through the internet.

    It's a secure application.

    What needs improvement?

    The time synchronization with the internet could be better, as well as the application architecture.

    As it is implemented on the cloud, some of the policies need to be integrated. Also, It takes some time to synchronize. It seems to replicate in eight to twelve hours within a 24-hour duration.

    For how long have I used the solution?

    I have been using Microsoft 365 Business for five or six years.

    What do I think about the stability of the solution?

    I do not have any issues with the stability of this solution.

    What do I think about the scalability of the solution?

    It's a scalable solution.

    How are customer service and technical support?

    We have our technical team, who updates the solution and contacts technical support if any issues come up.

    They coordinate with the technicians.

    How was the initial setup?

    The initial setup is straightforward. It is not complex.

    It took approximately five hours to deploy.

    We have approximately 20 engineers to deploy and maintain this solution.

    What other advice do I have?

    It's a good product. I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1681899 - PeerSpot reviewer
    Technical Sales Specialist at a tech services company with 501-1,000 employees
    Real User
    Office 365 is cloud-based, the full-featured experience can be accessed from anywhere, on any device, as long as they're online.
    Pros and Cons
    • "It's strictly in the cloud, so the company doesn't need to invest in hardware to install their Active Directory. So I find that it's a cost-effective alternative."
    • "I'd like to see a more customizable interface. We're used to seeing Office 365 with a white background and black foreground, and I'm aware that you can customize 365 to change it to a black background. but I want more options aside from the standard settings."

    What is our primary use case?

    Myself and my colleagues have been using Microsoft 365 for our real-time communication (Teams), social networks, mailing, document processing and much more. 

    My company has employee of almost 600 staff across regions.

    How has it helped my organization?

    Microsoft 365 Business has helped my organization get organized using email, calendar and contacts all perfectly synchronized with a real time collaboration.

    What is most valuable?

    It's strictly in the cloud, so the company doesn't need to invest in hardware to install their Active Directory. So I find that it's a cost-effective alternative. I see what's going on in Microsoft DevOps to be very intriguing. We have artificial intelligence and machine learning that can help us with everything, like how you respond to daily emails, collaboration, etc.

    What needs improvement?

    It will be nice if the constant/regular updates can be minimized  and I also notice that the application is highly resource intensive and needs to be checked. 

    Microsoft also need to find a way to educate their customers on how best to utilize their paid apps because they hardly use up to 20% of the features. 

    For how long have I used the solution?

    I've been exposed to the usage of Microsoft Office 365 (now Microsoft 365) Business as far back as 2012 in my former company. And the application suite has continued to improve from time to time with a lot of outstanding features releases. 

    What do I think about the stability of the solution?

    It's relative stable

    What do I think about the scalability of the solution?

    Microsoft 365 Business is scalable

    What other advice do I have?

    I give 365 Business an eight out of 10.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user