We use this solution for Teams, Office, and SharePoint.
Director at Systems Services
Good support and user interface, but the scalability can be improved
Pros and Cons
- "We are satisfied with the technical support, there are no issues."
- "It serves its purpose, and there is nothing that I can recommend that is better."
- "Areas that need improvement are pricing, stability, and scalability."
- "Areas that need improvement are pricing, stability, and scalability."
What is our primary use case?
What is most valuable?
It serves its purpose, and there is nothing that I can recommend that is better.
The interface is fine.
What needs improvement?
Areas that need improvement are pricing, stability, and scalability.
For how long have I used the solution?
I have been using Microsoft 365 Business for a couple of years.
Buyer's Guide
Microsoft 365 Business
April 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
890,027 professionals have used our research since 2012.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable solution.
We have 25 users in our organization, but we support 50 customers using this product.
How are customer service and support?
We are satisfied with the technical support, there are no issues.
How was the initial setup?
The installation is straightforward. It's easy.
What's my experience with pricing, setup cost, and licensing?
Pricing can always be improved.
What other advice do I have?
I would rate Microsoft 365 Business a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ENTERPRISE DIGITAL ARCHITECT at a manufacturing company with 51-200 employees
Feature-rich, scalable, easy to install and deploy
Pros and Cons
- "The deployment is very easy."
- "The most valuable feature of this solution is the easy deployment."
- "This solution could be more secure."
- "The problem with the technical support is the language. Most of them are from India and I have difficulties understanding their English."
What is our primary use case?
We use this solution for everything. We use it every day for our email, our OneDrive, and for our Shadow shared folder.
What is most valuable?
The most valuable feature of this solution is the easy deployment. Being a SaaS service, we don't have to do anything. The deployment is very easy.
What needs improvement?
This solution could be more secure.
For how long have I used the solution?
I have been using Microsoft 365 Business for four years.
We are using the latest version.
What do I think about the stability of the solution?
It's a stable solution. We have not had many issues.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable product and we have 300 people in our organization who are using it.
At this time we have no plans to increase our usage.
How are customer service and technical support?
The problem with the technical support is the language. Most of them are from India and I have difficulties understanding their English.
I would like to see local support provided.
How was the initial setup?
The installation is straightforward.
It took approximately two weeks to deploy.
We have a team of two to three engineers to maintain this solution.
What about the implementation team?
We used a consultant integration service t help us with the deployment.
What's my experience with pricing, setup cost, and licensing?
Licensing is on a monthly basis.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
April 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
890,027 professionals have used our research since 2012.
Easy to use, facilitates collaboration quickly, and helps improve teamwork
Pros and Cons
- "The user interface is good and it is very easy to use."
- "All of our work is stored on the cloud and it's easily shareable, which makes teamwork and collaboration very quick and easy."
- "The integration with other platforms could be improved."
- "The integration with other platforms could be improved."
What is our primary use case?
We use this solution primarily for email communication. We also use it to write documentation.
How has it helped my organization?
Being linked with Microsoft 365 it's very helpful.
What is most valuable?
The user interface is good and it is very easy to use.
As it is a cloud-based deployment, we don't need to have any particular application on the computer, and we don't need to download it. This means that our data and our computers are safe.
All of our work is stored on the cloud and it's easily shareable. This makes teamwork and collaboration very quick and easy.
The security is good, which is why many organizations are using it.
What needs improvement?
The integration with other platforms could be improved.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable product that is used across the organization. We have almost 1,000 users.
How are customer service and technical support?
We contact our internal support team for help, rather than speak with Microsoft directly.
What about the implementation team?
We have an in-house team that supports it.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
User friendly UI, flexible, and reliable
Pros and Cons
- "The solution is very flexible and the UI is user-friendly."
- "The solution is very flexible and the UI is user-friendly."
- "The installation is at a moderate level of difficulty. It could be easier to install."
- "The installation is at a moderate level of difficulty. It could be easier to install."
What is our primary use case?
I am using the solution primarily for the SharePoint program that comes in this packaged solution. I use SharePoint for handling documents.
What is most valuable?
The solution is very flexible and the UI is user-friendly.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
I have found the solution to be stable.
What do I think about the scalability of the solution?
We have approximately 5,000 users using the solution in my company.
How was the initial setup?
The installation is at a moderate level of difficulty. It could be easier to install.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is fair but as a company, we would like it always to be cheaper. There is a license for this solution and the type depends on the organization.
What other advice do I have?
We plan on continue using the solution. However, we do not have any other option.
I would recommend this solution to others.
I rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Program Manager at iONE IT Solutions
Can be used to work offline and is stable, scalable, and easy to use
Pros and Cons
- "Most people are very used to working with Microsoft Office, and we can work offline as well."
- "First, most people are very used to working with Microsoft Office; second, we can work offline as well; third, staff from the accounting side or those working on huge data feel comfortable with Microsoft 365 Business."
- "The cost is a bit high."
- "The cost is on the high end."
What is our primary use case?
It is very useful for people who are using multiple platforms and databases. If they are working on a data sheet, the usual data sheet, then they feel comfortable with the Office 365 sheet.
What is most valuable?
First, most people are very used to working with Microsoft Office.
Second, we can work offline as well.
Third, staff from the accounting side or those working on huge data feel comfortable with Microsoft 365 Business.
What needs improvement?
It could be cheaper; because we have multiple users, so the cost is on the higher side.
For how long have I used the solution?
I've been using it for a couple of years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable. We currently have around 150 users.
How are customer service and technical support?
Technical support has been good. We haven't had any problems.
How was the initial setup?
The installation is straightforward and took about five minutes.
What's my experience with pricing, setup cost, and licensing?
The cost is on the high end. We have a yearly license at present.
Which other solutions did I evaluate?
We evaluated the G Suite.
What other advice do I have?
From a product perspective, I would rate Microsoft 365 Business at ten on a scale from one to ten.
Cost wise, it is a bit higher than the cost for the G Suite.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees
An enterprise business solution that provides data security and more storage
Pros and Cons
- "I like the user interface. It's pretty good. Data security is also there, and it gives you more storage space. It supports iOS and Android, which is good."
- "I like the user interface, it's pretty good, data security is also there, and it gives you more storage space, and it supports iOS and Android, which is good."
- "It would be better if Microsoft supported more integrations."
- "It would be better if Microsoft supported more integrations."
What is our primary use case?
We use it mainly for messaging and data storage. Mainly for storing OneDrive data.
What is most valuable?
I like the user interface. It's pretty good. Data security is also there, and it gives you more storage space. It supports iOS and Android, which is good.
What needs improvement?
It would be better if Microsoft supported more integrations.
For how long have I used the solution?
I have been using Microsoft 365 Business for a couple of years.
What do I think about the scalability of the solution?
It's a scalable solution. We have over 65,000 users at the moment.
How was the initial setup?
The initial setup and deployment are easy.
What about the implementation team?
Nobody will implement this solution for you, whether you're a company or not. If you get a laptop, it's pre-installed. But if you do it from your home, doing your own DIYs, and you have mobile phones, your home laptops, and you need to install it on your own, you can do it. It's easy if you're familiar with Microsoft products.
What other advice do I have?
I would recommend this solution to potential users.
On a scale from one to ten, I would give Microsoft 365 Business an eight.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ASM at a healthcare company with 51-200 employees
A stable and scalable enterprise office solution that requires zero maintenance
Pros and Cons
- "I like that there's no maintenance involved."
- "Everything comes as a bundle, and it helps us."
- "The price could be better."
- "The price could be better."
What is our primary use case?
We use Microsoft 365 Business for mailing services. I used to use Teams, and it was helpful. There are always meetings and all those things happening within Teams.
What is most valuable?
I like that there's no maintenance involved. It's perfect. Obviously, there's no headache of maintaining the licenses. Everything comes as a bundle, and it helps us.
What needs improvement?
The price could be better.
For how long have I used the solution?
I have been using Microsoft 365 Business for about two or three years.
What do I think about the stability of the solution?
Microsoft 365 Business is stable. We haven't had any issues.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable. We have over 75 users at the moment.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We implemented this solution by ourselves. We have about five to ten technical team members working with this solution.
What's my experience with pricing, setup cost, and licensing?
It could be cheaper. It's cloud-based, and we pay a yearly subscription.
What other advice do I have?
I would definitely recommend this solution to potential users.
On a scale from one to ten, I would give Microsoft 365 Business a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Practice at a tech services company with 501-1,000 employees
Stable and flexible with an easy initial setup
Pros and Cons
- "The installation process is very straightforward."
- "Overall, the solution is very good, it's a stable product, quite a flexible solution, and we've found it to be easy to use, even for those who don't necessarily always use Microsoft products."
- "It would be nice if we had the option to open a document even if it was created with another application."
- "It would be nice if we had the option to open a document even if it was created with another application."
What is our primary use case?
We primarily use the solution on a daily basis for work-related activities.
What is most valuable?
Overall, the solution is very good.
It's a stable product.
It's quite a flexible solution.
We've found the solution to be easy to use, even for those who don't necessarily always use Microsoft products.
The installation process is very straightforward.
What needs improvement?
So far, everything has been very good in terms of usage. I can't think of an area where it could be improved. It's not missing any features at all. It's quite a complete solution.
It would be nice if we had the option to open a document even if it was created with another application. For example, we use both Google Docs and Microsoft Docs. When we send documents, we need to be aware of what application the person receiving the document will be using. If I know someone is using Microsft, I'll send the document to them in Microsoft. However, it would be nice if I could send them a Google Doc and they would still be able to open and access it in Microsoft.
For how long have I used the solution?
I've been using the solution for about four years at this point. It's been a while.
What do I think about the scalability of the solution?
I'm not sure of how many users are on the solution currently.
It's my understanding that we do have plans to increase usage in the future.
How are customer service and technical support?
I don't have any experience with Microsoft's technical support. I can't speak to how helpful or responsive they are. I don't have enough experience to form an opinion.
Which solution did I use previously and why did I switch?
While we didn't previously use a different solution, we are actively using Google products currently. We use a lot of Google Docs and Google Sheets.
How was the initial setup?
The initial setup was not overly complex or difficult. It was pretty straightforward and very easy.
I cannot recall how long it took to actually deeply the solution. It might have been only a few hours or so.
What other advice do I have?
I'm not sure which version of the solution we are using. It's my understanding that it is an older version and not necessarily the latest.
I would rate the solution at a ten out of ten. We've been quite pleased with its capabilities overall.
I would recommend this solution to other users.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: April 2026
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