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Senior Anaylst at a consultancy with 201-500 employees
Real User
Reasonably priced with an excellent suite of apps that integrate well together
Pros and Cons
  • "Since the pandemic hit us, it has helped a lot with the need to work remotely. We can share live files, work on the same document, we can live chat, and even create multiple channels within Teams where the files can be shared and worked on by specific users."
  • "One thing we did not like, about Excel particularly, is that it hangs a lot. It hangs a lot compared to Google Sheets."

What is most valuable?

I appreciate how everything is totally integrated. I can switch from Excel and Word to PowerPoint or Outlook. Outlook and the Calendar are completely integrated as well. It used to have Skype, however, now we have Teams, which integrates nicely with everything. We can check our meetings and have everything set up right in our calendar. It's all very convenient in terms of being able to access and use it. 

The OneDrive is very good. Since the pandemic hit us, it has helped a lot with the need to work remotely. We can share live files, work on the same document, we can live chat, and even create multiple channels within Teams where the files can be shared and worked on by specific users. That's quite helpful.

The pricing is competitive.

What needs improvement?

One thing we did not like, about Excel particularly, is that it hangs a lot. It hangs a lot compared to Google Sheets.

For how long have I used the solution?

I've been using the solution for close to three years. 

What do I think about the stability of the solution?

The solution is mostly stable. That said, Excel is very slow whenever the data is quite large compared to what we use. With small data, it works fine. With a small set of records, it's not a problem. However, whenever the records are a large number - even if it's 5000 - then it hangs a lot. 

Buyer's Guide
Microsoft 365 Business
June 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.

How are customer service and support?

I never faced such challenges that I had to reach out to technical support. Sometimes when there are small challenges, I just Google the issue and resolve it myself. Otherwise, I've never felt a need to connect with the support team.

Which solution did I use previously and why did I switch?

I also am familiar with Google apps, such as Google Sheets, and the whole G-Suite for business.

What's my experience with pricing, setup cost, and licensing?

The prices are very competitive.

What other advice do I have?

I'm a customer and an end-user.

I'd rate the solution at an eight out of ten. For the most part, it works perfectly fine for me. 

I'd recommend basic usage to other customers. Compared to other individual collaboration apps such as Zoom Meetings or Cisco WebEx, it's more complete. 365 as a whole suite is definitely better as you've got all the office requirements solved by one software solution. I'll definitely recommend Microsoft Office to others.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Hemchand KG - PeerSpot reviewer
RPA Project Manager at a outsourcing company with 10,001+ employees
Real User
Scalable with good availability
Pros and Cons
  • "The best thing about 365 Business is its availability."
  • "We have OneNote, where you type something, and it's saved automatically, so if Microsoft could add that option in 365, it would help us avoid potential data loss."

What is our primary use case?

Mainly, we are using 365 Business for enterprise automation, which we are currently doing for one of our clients.

What is most valuable?

The best thing about 365 Business is its availability.

What needs improvement?

We have OneNote, where you type something, and it's saved automatically, so if Microsoft could add that option in 365, it would help us avoid potential data loss.

For how long have I used the solution?

I've been using 365 Business for more than 10 years now.

What do I think about the stability of the solution?

365 Business is stable. 

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable. Almost everyone in my company uses it, so that's thousands of people.

What's my experience with pricing, setup cost, and licensing?

I can't comment on the price because my organization handles the license, but I think I'm happy with whatever it is. I think an annual license should be suitable. A monthly license also works because it's good to have the option to stop subscribing after three months.

What other advice do I have?

I rate Microsoft 365 Business eight out of 10. I would recommend it.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
June 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
Sonu Thomas - PeerSpot reviewer
Operations Manager at Cognitive Global
Real User
Top 5Leaderboard
Great storage capacity and provides total flexibility and accessibility from anywhere
Pros and Cons
  • "Great accessibility and file storage."
  • "Lacks ability to deploy on more than two devices per license."

What is our primary use case?

We're a small startup company and an IT solution reseller in Dubai. I'm the operations manager.

What is most valuable?

The good thing about 365 is the accessibility and file storage. Compared to the desktop of the old Office application, 365 has total flexibility and accessibility from anywhere. It's easy to use.

What needs improvement?

These days, most people have multiple devices but you can only configure 365 on two devices with a license. I'd like to see a license option for multiple devices. Licensing costs are quite high especially for our trainees who have no need for the fully-fledged 365. It would be helpful to have an option for smaller packages that have a reduced licensing fee. 

For how long have I used the solution?

I've been using this solution for four years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

The company hasn't needed technical support but we contacted them for one of our clients when they needed an upgrade. There were no issues. 

How was the initial setup?

There are five people in the company using 365 and the initial setup was very straightforward.

What other advice do I have?

We're very used to Microsoft products and they're part of our daily activities. I'm sure our usage will increase. 

I rate this solution nine out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer903033 - PeerSpot reviewer
Marketing & Sales Services at a pharma/biotech company with 201-500 employees
Real User
A flexible solution which is stable, scalable and boasts good tech support and easy installation
Pros and Cons
  • "I consider the installation to have been very easy."
  • "The solution should have better integration with other platforms."

What is our primary use case?

The solution can be used for everything, including shared point outlook and recommendations teams. 

What is most valuable?

The solution's best feature is its flexibility.

What needs improvement?

The solution should have better integration with other platforms.

We are making a huge financial investment in processing that system and in finding the right software solution. We are trying to optimize this process and to find the ideal solution for  integrating our Microsoft software with the rest of our processing systems

For how long have I used the solution?

I have been working with Microsoft 365 Business for five or six months, although I believe that my company, in which I am new, has been doing so for five or ten years. 

What do I think about the stability of the solution?

The solution is definitely stable. 

What do I think about the scalability of the solution?

The solution is definitely scalable. 

How are customer service and support?

Tech support is fine.

When I encounter a problem, I get in touch with the IT department and they resolve it for me. As such, I do not have a clear picture of the response time. I can say that Microsoft's response time is very fast. 

How was the initial setup?

I consider the installation to have been very easy. 

It took 30 minutes per day. 

What about the implementation team?

The installation can be done on one's own. 

When it comes to the deployment and maintenance of the solution, we are talking about a big organization. As such, we have 40 people in management roles, 20 in engineering and several workers in the production department who use the solution.

What's my experience with pricing, setup cost, and licensing?

The licensing of the solution is monthly.

What other advice do I have?

While I don't have a clear picture of the financial outlay we are making for this kind of software, I believe that it can cover everything, including the processing of that system and that which relates to our CAC customers. All things considered, the software can support all of our use needs during our work time. 

We will certainly continue to use the solution.

I would absolutely recommend the solution to others. It is easy to use, which is its greatest feature. 

There are around 1,000 customers making use of the solution in our organization.

I would estimate that 90 percent of our workforce makes use of the solution.

I, for sure, have plans to continue using the solution. 

I rate Microsoft 365 Business as a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior System & Security Administrator at a retailer with 51-200 employees
Real User
Easy to use, good user interface, and helpful support
Pros and Cons
  • "Microsoft 365 Business applications are very used to use and have a good interface."

    What is our primary use case?

    We use Microsoft 365 Business for documentation, Teams, OneDrive, and Exchange Online.

    What is most valuable?

    Microsoft 365 Business applications are very used to use and have a good interface.

    For how long have I used the solution?

    I have been using Microsoft 365 Business for approximately five years.

    What do I think about the scalability of the solution?

    The solution is scalable.

    We have approximately 100 users using the solution.

    How are customer service and support?

    We have a contract with Microsoft for support, we can open a support ticket and they will contact us within two hours by phone or email. The time frame for a resolution can depend on the issue we are facing. They have been very helpful.

    How was the initial setup?

    Microsoft 365 Business is easy to implement. It takes approximately one hour to complete.

    What about the implementation team?

    For the deployment and maintenance of the solution, we have a team of three or four technicians and one manager.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution could be reduced, it is expensive. We recommend customers purchase annual subscriptions because they receive a discount of two free months.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Microsoft 365 Business a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Sadam Kherisat - PeerSpot reviewer
    Technology Consultant- Networking Services at STS
    Real User
    A stable solution which is easy to use and install
    Pros and Cons
    • "The solution is stable and easy to use."
    • "The solution could have better integration with other applications."

    What is our primary use case?

    As the solution is cloud-based, we are using the latest version. 

    The solution is very useful. We typically use it for Microsoft Outlook and Word. 

    What is most valuable?

    The solution is stable and easy to use. 

    What needs improvement?

    The solution could have better integration with other applications. 

    For how long have I used the solution?

    I have been using Microsoft 365 Business for two years.

    What do I think about the stability of the solution?

    The solution is stable. 

    How are customer service and support?

    I have never had occasion to contact tech support. 

    How was the initial setup?

    The solution was easy to install. 

    The installation process took around a half-an-hour.

    What about the implementation team?

    One can handle the installation on his own. 

    While I do not know the exact size of the technical team involved in the deployment and maintenance process, I believe it to consist of around five people. 

    What's my experience with pricing, setup cost, and licensing?

    I cannot comment on the pricing, as I am not involved in it. 

    What other advice do I have?

    I am happy with the product at the moment.

    I believe there are 350 users making use of the solution at the moment. 

    I would recommend the solution to others. 

    I rate Microsoft 365 Business as a nine out of ten. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    IT Senior Application Architect at a transportation company with 1,001-5,000 employees
    Real User
    Stable, easy to set up, but the interface is not user-friendly
    Pros and Cons
    • "Microsoft 365 Business is a fairly stable product."
    • "From the perspective of a developer, the interface could be more user-friendly. It is quite difficult to use."

    What is our primary use case?

    This solution is used for a variety of purposes, including Outlook, SharePoint, PowerApps, and Power BI.

    What needs improvement?

    From the perspective of a developer, the interface could be more user-friendly. It is quite difficult to use.

    For how long have I used the solution?

    I have been using Microsoft 365 Business since the first project that we worked on. It has been for quite some time, at least a couple of years.

    We are using the latest version.

    What do I think about the stability of the solution?

    Microsoft 365 Business is a fairly stable product.

    What do I think about the scalability of the solution?

    We have more than 1,000 users in our organization.

    How are customer service and support?

    I personally have not contacted technical support.

    Which solution did I use previously and why did I switch?

    We are currently experimenting with Power BI.

    How was the initial setup?

    The initial setup is pretty straightforward. There were no difficulties with the installation.

    Because it is a cloud-based solution, there is no installation required. You simply follow the steps online.

    What's my experience with pricing, setup cost, and licensing?

    It's getting to be expensive.

    Licensing fees are paid on a yearly basis.

    What other advice do I have?

    I would recommend this solution to others who are interested in using it.

    I would rate Microsoft 365 Business a six out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer753033 - PeerSpot reviewer
    Manager - Digital Initiatives at SBI Life Insurance Company Ltd. at a insurance company with 10,001+ employees
    Real User
    Simple to use, but the stability needs improvement
    Pros and Cons
    • "It is easy to use."
    • "The stability could be improved."

    What is most valuable?

    It is easy to use.

    What needs improvement?

    The stability could be improved.

    For how long have I used the solution?

    I have been using Microsoft 365 Business for approximately one year.

    We are using the latest version.

    What do I think about the stability of the solution?

    Overall, Microsoft 365 Business is a stable product. It will occasionally hang, but this is extremely rare. It is also possible that it is a hardware issue.

    What do I think about the scalability of the solution?

    Scalability is an area I have yet to explore.

    This solution is used by thousands of people in our organization.

    How are customer service and support?

    I have not contacted technical support. If I run into any issues, I contact our technical team

    Which solution did I use previously and why did I switch?

    We are also using Lotus Notes, Gmail, and Windows 10 is our operating system.

    We have been using Windows 10 for approximately six years. We use it to run our personal applications.

    When I have any issues, I just have my tech team look at my laptop.

    I would rate Windows 10 a seven out of ten.

    How was the initial setup?

    I was not a part of the installation.

    What about the implementation team?

    We had a technical team help and install it.

    What's my experience with pricing, setup cost, and licensing?

    I don't pay any licensing fees.

    What other advice do I have?

    I would recommend this solution to others who are interested in using it.

    I would rate Microsoft 365 Business a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2025
    Buyer's Guide
    Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.