Microsoft 365 Business Reviews

We are cloud service providers for Microsoft. We offer it as a service to our customers and we are heavy users of Microsoft products.

We use this solution in our office for email and communication through SharePoint and Teams. We maximize the use of the forms that are also included in Office 365.

As the head of our technology solutions group, I use it also for tracking, and surveys within the team. I share the forms with the team and I am able to receive responses from the team. 

I had used Excel and Word for many years even before I started using this solution.

In the past, offices had to install their own Exchange, but with Office 365 we can enjoy the email that is bundled with it, which is Outlook. 

I enjoy using Teams, Outlook, the forms that are provided, and SharePoint because it connects all of us within the team.

We are able to share all of our worksheets, and the collaboration is valuable. This is what makes the Teams feature the part I enjoy the most in this solution.

The storage, cloud storage, and forms are very useful.

There is a lot of documentation available that is easy to comprehend and follow.

I have yet to explore all of what this solution offers. At this time, my focus is on learning more about Teams, especially the forms and the collaboration.

The area that consumes a lot of my time is auditing. I am responsible for handling the licenses and was not happy with the amount of time spent during the auditing process.

There is always room for improvement.

I started with this company three years ago and that is when I started using Microsoft 365 Business.

Microsoft 365 Business is a stable product.

I have not yet experienced expanding this solution. It provides me with enough resources and enough service. For now, scalability is not something that I am concerned with.

We have not contacted the technical support of Microsoft. We have our own technical support team who can support us.

The last time that I had an issue, it was easily resolved by our team. They were able to resolve it easily.

We also provide Hyper-V. We offer the operating system of Microsoft and bundle it when we offer servers for our customers.

I use solutions other than Microsoft 365 Business. I also use SQL, the Windows Server Operating System, and the CALs. I find that CALs is a bit more complicated but because there is a lot of support available, I am able to figure it out. When I ask for clarification and the correct sizing, they provide me with that.

More of us should be more aware of the usage of CALs and how it really works with the operating system.

I was not involved in the initial setup as we have an in-house IT team who is responsible for the installation.

I find the pricing of Microsoft 365 Business to be reasonable. With the other products such as SQL database, they are expensive.

There is a free license with Microsoft, which is the SQL Express. But it would be better if they could improve, or make adjustments to have higher limitations.

The Express is limited based on the capacity of the memory and processor. If my requirements go beyond those limitations then I have to go to the standard edition, which is very expensive.

I would like to see adjustments made to the limitations in SQL Express. It would be very helpful.

I am really very happy using this solution. I am comfortable using it and have asked my team to offer this solution and I have included it as a part of our portfolio.

I encourage my team to offer this solution to some of our customers who are not yet with Office 365.

We have our own management portal and we are partners with Microsoft.

I would definitely recommend this solution to anyone who is not yet using it.

I would rate Microsoft 365 Business a nine out of ten.

Everyone in my organization is using Microsoft 365 Business suite. We use Excel for lots of different functionalities, such as reporting. Teams, we utilize for meetings and collaboration, and to share documents within different individualized groups. Additionally, we use Word and PowerPoint.

Microsoft 365 Business is the standard requirement amongst organizations to have these tools in order to allow their employees to work efficiently.

The most valuable features I have found with Microsoft 365 Business are the functionality and the ability to utilize Excel to put together an in-depth analysis that could be shared.

The Microsoft 365 Business suite could improve by adding additional template-type tools. For example, if you specifically are creating a fillable form, there are times where I did not find the right type of template that I was looking for. 

In an upcoming release, they should add more user-friendly formatting-type tools within Word and Powerpoint. PowerPoint does a pretty good job of identifying spacing requirements and formatting, whereas Word does not do quite as well.

I have been using Microsoft 365 Business for approximately five years.

The solution is stable.

Microsoft 365 Business is highly scalable.

The technical support from Microsoft has most of the time been good, they provide resources, support on the web, and have an overall beneficial support system.

I rate Microsoft 365 Business an eight out of ten.

I'm using all the fundamental stuff such as Outlook, Teams, PowerPoint, and Word. I use Excel an awful lot for data analysis.

As a small business, the big thing for us is the ability to onboard new people easily. We have people come on board for both short and long term projects. Getting them a corporate identity through email is important and it needs to be painless.

Through the admin portal, it's a matter of minutes to add new users, assign a license or buy a new license, and get them logged on. It takes 10 to 15 minutes. 

A lot of the administration is done through the web interface, and that can be a little clunky sometimes. It is changing. They have a legacy interface and the new interface. So, it takes a little while to get used to one over the other, but it is not a huge thing. In the end, it usually works out.

In Teams, it is a little tricky to set up a guest or to become a guest on someone's domain, but if people do that, then you have an improvement in the shared access. The real pain, which is not a big thing, in Teams is if you're a small business user, it is really hard to get somebody on a different domain into your list of contacts. You can't just chat with them or start an instant meeting. That is easier to do with Zoom, which I also use. The real issue in Teams is that if you're not on the same domain, a lot of the good functionality falls apart. You have to actually be a guest in the other person's domain. I have a large customer, and they created a guest account for me in their domain so that I can chat with people inside their organization as though I was inside their organization, but not everybody is willing to do that. Some of my customers are Aerospace and Defense, and nobody gets on their domain. So, if you're in two different domains, the communication sucks, and you're better off picking up your phone, which is bad. If you go back to the old model of Skype, you could add people, and then you could chat with them whether they were in your domain or not.

I have been using this solution for about five years.

It is quite stable. I had no issues, and uptime is good.

I haven't really dealt with tech support. It has been more around admin and billing, but it has been good. I probably needed some help from tech support a long time ago. They have multiple ways to connect. They can connect with you by email, or they can do a Remote Desktop or RDP. You can basically send them your cell phone number and tell them when you're ready for a call, and they'll call you. So, it has been really good.

Setting everything up initially was pretty straightforward. I didn't get the domain name through Microsoft, but I was able to link everything to a domain that I had purchased from a totally different organization. 

Essentially, I got the exchange servers connected to a domain that I had purchased from somewhere else. It was pretty easy. The most complex part was where you have to go and set up some of the detailed information relating to the domain name. You have to change some mappings and settings in the MX record when you link it to the domain. You have to go back to where your domain is being hosted and modify the MX records based on the information that Microsoft gives you. It validates that you've got it right and tells you what is working or what is not working. It tells you which settings are or are not correct. So, even though creating MX record entries is a little bit complex, they walk you through it really well

I have one of the higher level business licenses, and then I have a number of very basic, lower-cost cost subscriptions for our short term team members. We're a small organization of a dozen people.

We considered Google but almost all of our customers are Microsoft shops.

I come from an organization of 1,200 people, and around the time I was leaving, everything was being migrated to Office 365. The fact that Teams is bundled with the package now is a big thing because a lot of larger organizations are using Teams, so it lets you connect to them rather well.

I would rate this solution a nine out of 10.

Microsoft 365 Business is great for collaboration within the company, or between our companies.

It provides a single place to manage all of your tasks. It is easier to collaborate within our team or outside of them.

The solution could improve by providing more customization for the user interface.

I have been using Microsoft 365 Business for approximately two years.

The solution is stable.

Microsoft 365 Business is a scalable solution.

We have approximately 50,000 users in my organization using this solution.

I did not need to connect support, I did not have any problems.

I would recommend this solution.

I rate Microsoft 365 Business a seven out of ten.

We are using Microsoft 365 Business for many of the applications that it includes, such as all the office applications, Dynamics, and Power BI.

We moved from the on-premise version of Office which had limitations. The cloud version has given us more agility and the ability to focus on the service instead of on the administration. We can spend more time on our core business instead of on the IT teams.

The current product they provide has been very satisfying. The email service has been operating perfectly. Dynamics CRM is the best and competes well with the non-CRM products in the market, such as Salesforce.

Microsoft needs to enhance its part in service management. I believe they have a product called Orchestrator, it does not get the same benefits and functionality as the rest of the solutions such as Dynamics or Office 365. They can improve by providing more integration with other solutions to cover the full business spectrum of needs, this would be a great benefit.

Office 365 Business needs to fully be shifted to the cloud because of the improved functionality. Many corporations, such as ours, are looking to be fully implemented on the cloud. The domain functionality and active directory should be fully available on the cloud platform. They need to look at this point because having things local, such as local domain and local policy, need to be shifted and available on the Office 365 platform. This would be good for corporations to have a full cloud solution.

I have been using this solution for approximately nine years.

The solution is highly stable. If there is ever an issue it is minor, they provide an uptime of approximately 99 percent.

Microsoft 365 Business is scalable.

The basic support is not very good. The first level technical team, they need a big improvement because their knowledge is very limited. I think they are just reading a knowledge base script and trying to solve the problem. They are not very technical to be able to solve a problem directly. You need to go around and around with Microsoft in order to get your problem solved. However, if you have the premier support contract, this would be easy for you to manage your issues, even if you have big problems. For the normal support basic support, they need to improve it. I think this is the weakest point for Microsoft.

The initial installation was very easy.

The solution is expensive. Basic support comes free with the regular subscription but the premier support cost extra.

I would highly recommend this solution to others.

I rate Microsoft 365 Business a nine out of ten.

The solution is primarily used for a variety of tasks, from meetings and documents to file sharing. 

The solution is very scalable.

The stability and reliability are great.

Sometimes, the solution can be more scalable. Sometimes the app crashes in between calls and sometimes it hangs.

There are other kinds of problems with incompatibility issues with other types of software. 

I've used the solution for five years. It's been a while. 

The solution is very stable and reliable. There are no bugs or glitches. However, we have had issues with it crashing and hanging in some cases, however, that might have to do with its general scalability.

The solution is typically very scalable. It's a cloud-based solution. Therefore, it can be scaled to any number of employees. However, we have had issues with it hanging or crashing, and we're not sure if this is based on the scaling or not. 

We have hundreds of thousands of people in our organization. Pretty much everyone uses it. 

I have never asked for any tech support, as we have our internal support team for Office 365, then most of the time, they are able to resolve anything. If they are not able to resolve it, we are not aware of that.

We have used some Google applications and other conferencing platforms, such as Skype.

I'm not really aware of the installation process, as we are at the end-user side, however, the services of the cloud are separate in the way that it is installed. We get our client software installed in our office machine, and therefore, we are not aware of the installation part as well. It's just on the machines and ready to go for us. 

The company purchases bulk licenses. However, I'm not sure how much they are. I don't deal with buying or negotiating the pricing. 

I'm a customer and I use it for business purposes. 

We are always on the latest version of the solution, as we are on the cloud, which is continuously and automatically updated. 

I'd rate the solution at an eight out of ten.

I'd recommend the solution to other companies, and most organizations are already using it. However, it depends upon the company, and how the security policy is, and whether they want to use a public cloud-based solution or not.

It's very useful to share documents with people. You can also make some comments so people can see them and you can do that while you are working on those documents. The main use case is managing the documents and PowerPoint presentations in the company. We also use Excel and there's the possibility of working with more people on one document simultaneously.

It's very easy to work and identify with other people.

The solution is great for sharing documents and collaborating in real-time.

Microsoft Teams is a perfect way to connect with other people in order to chat in meetings, share your screen, and do other collaborative tasks.

It's very stable which is good. When you want to connect with someone, everything is always working perfectly. 

Sharing screens, even on mobile devices, is great.

The initial installation is easy.

I really like this current version due to the fact that it gives you advice on how to deliver your presentations and some design ideas, which is quite helpful.

It would be helpful if the product offered a way to filter out background noise. Sometimes people connect in cafes and it's so loud in the background. If they could find a way to filter that out, so you could hear the speaker, that would be great.

It would be ideal if some applications, such as PowerPoint, were more flexible. The online and desktop versions should have the same user experience. 

The purchase process needs to be streamlined. I really struggled just to purchase the solution.

I've been using the solution for more than one or two years. 

The stability has been good. the product is reliable. there are no bugs or glitches. It doesn't crash or freeze. The performance is consistent. 

In terms of handling multiple people in a meeting, the scalability seems to be pretty good. Many people can join a meeting and you can still share your screen without issue.

I don't really deal with technical support. I usually turn to FAQs and look for answers there. I don't contact anyone directly. 

While it was very easy to install it, it was very difficult to purchase it as I was trying to download an account, and then it said that I couldn't do it. Then, they made me download another application that was similar to an authenticator. I did it with my phone number and I couldn't do it straight away. It took me maybe more than one hour just trying to purchase it. In the end, I had to put in a Gmail email address. Then, with that, I did the authentication, and finally, I could put more of my details to prove the purchase. Overall, I didn't really like that part of the experience.

The solution was difficult to purchase. they put up too many barriers and make the process confusing. 

Currently, I have a recurring monthly license. 

I did not look at other options before choosing this product. 

I've used it here and there, and have recently purchased and downloaded it to my own computer.

As a cloud-based solution, I am always using the latest version. 

I'd rate the solution at an eight out of ten. Mostly, I'm very happy with its capabilities. 

I'd recommend it to other users. 

We use the solution for emails, OneDrive, SharePoint and Microsoft Teams.

When it comes to security features, the package is important. The high 11 packages offer security. 

While I don't consider this to be an issue, I believe Microsoft 365 Business to have better internal integration then it does with outside solutions. 

My main pain point concerns the licensing price, which could be lower. 

I have been using Microsoft 365 Business for two or three years. 

The solution is stable. 

The solution is scalable. 

I feel that technical support is pretty good, although we have not had much occasion to make use of it. 

Prior to using the solution, we made use of Microsoft Exchange's on-premises version. We use Office 365, which is basically the cloud-based version of Microsoft Exchange. 

The installation is simple, although I do not know how long it took, as I was not responsible for this. 

We pay a monthly subscription fee for the license. It could be lower. 

The solution is cloud-based.

Microsoft dominates the market. Though there are other solutions available, almost everyone is using it, as it offers ease-of-use. 

Our organization has 300 users who are utilizing the solution. 

While I would recommend the solution to others who are contemplating its implementation, I believe that doing so would be superfluous, as it already dominates the market.

I rate Microsoft 365 Business as a nine out of ten.