We're a small startup company and an IT solution reseller in Dubai. I'm the operations manager.
Operations Manager at Cognitive Global
Great storage capacity and provides total flexibility and accessibility from anywhere
Pros and Cons
- "The good thing about 365 is the accessibility and file storage."
- "Lacks ability to deploy on more than two devices per license."
- "Licensing costs are quite high especially for our trainees who have no need for the fully-fledged 365."
What is our primary use case?
What is most valuable?
The good thing about 365 is the accessibility and file storage. Compared to the desktop of the old Office application, 365 has total flexibility and accessibility from anywhere. It's easy to use.
What needs improvement?
These days, most people have multiple devices but you can only configure 365 on two devices with a license. I'd like to see a license option for multiple devices. Licensing costs are quite high especially for our trainees who have no need for the fully-fledged 365. It would be helpful to have an option for smaller packages that have a reduced licensing fee.
For how long have I used the solution?
I've been using this solution for four years.
Buyer's Guide
Microsoft 365 Business
September 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
915,325 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The company hasn't needed technical support but we contacted them for one of our clients when they needed an upgrade. There were no issues.
How was the initial setup?
There are five people in the company using 365 and the initial setup was very straightforward.
What other advice do I have?
We're very used to Microsoft products and they're part of our daily activities. I'm sure our usage will increase.
I rate this solution nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technology Consultant- Networking Services at STS
A stable solution which is easy to use and install
Pros and Cons
- "The solution is stable and easy to use."
- "As the solution is cloud-based, we are using the latest version; the solution is very useful and we typically use it for Microsoft Outlook and Word."
- "The solution could have better integration with other applications."
What is our primary use case?
As the solution is cloud-based, we are using the latest version.
The solution is very useful. We typically use it for Microsoft Outlook and Word.
What is most valuable?
The solution is stable and easy to use.
What needs improvement?
The solution could have better integration with other applications.
For how long have I used the solution?
I have been using Microsoft 365 Business for two years.
What do I think about the stability of the solution?
The solution is stable.
How are customer service and support?
I have never had occasion to contact tech support.
How was the initial setup?
The solution was easy to install.
The installation process took around a half-an-hour.
What about the implementation team?
One can handle the installation on his own.
While I do not know the exact size of the technical team involved in the deployment and maintenance process, I believe it to consist of around five people.
What's my experience with pricing, setup cost, and licensing?
I cannot comment on the pricing, as I am not involved in it.
What other advice do I have?
I am happy with the product at the moment.
I believe there are 350 users making use of the solution at the moment.
I would recommend the solution to others.
I rate Microsoft 365 Business as a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
September 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
915,325 professionals have used our research since 2012.
IT Senior Application Architect at a transportation company with 1,001-5,000 employees
Stable, easy to set up, but the interface is not user-friendly
Pros and Cons
- "Microsoft 365 Business is a fairly stable product."
- "From the perspective of a developer, the interface could be more user-friendly. It is quite difficult to use."
What is our primary use case?
This solution is used for a variety of purposes, including Outlook, SharePoint, PowerApps, and Power BI.
What needs improvement?
From the perspective of a developer, the interface could be more user-friendly. It is quite difficult to use.
For how long have I used the solution?
I have been using Microsoft 365 Business since the first project that we worked on. It has been for quite some time, at least a couple of years.
We are using the latest version.
What do I think about the stability of the solution?
Microsoft 365 Business is a fairly stable product.
What do I think about the scalability of the solution?
We have more than 1,000 users in our organization.
How are customer service and support?
I personally have not contacted technical support.
Which solution did I use previously and why did I switch?
We are currently experimenting with Power BI.
How was the initial setup?
The initial setup is pretty straightforward. There were no difficulties with the installation.
Because it is a cloud-based solution, there is no installation required. You simply follow the steps online.
What's my experience with pricing, setup cost, and licensing?
It's getting to be expensive.
Licensing fees are paid on a yearly basis.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Account Manager at a tech services company with 11-50 employees
Easy to integrate, problem-free, and widely used across companies
Pros and Cons
- "The integration with all of the combinations of tools has been problem-free so far."
- "The solution could be a bit more mobile-friendly. It's easier to use on a desktop or laptop."
What is most valuable?
The integration has been easy. The integration with all of the combinations of tools has been problem-free so far.
It's a pretty ubiquitous product. Most companies use it for many tasks within their organization.
What needs improvement?
The solution could be a bit more mobile-friendly. It's easier to use on a desktop or laptop. It's a bit different on the phone.
The applications could be more user-friendly for end-users - and this is especially true for the mobile version as everyone is doing everything on their phone these days. If there's something urgent, if you're on a vacation or something, you have to send an emergent presentation, an important proposal, something like that, you tend to use your phone. That's why they have to improve the licensing regarding mobile apps.
For how long have I used the solution?
We've used the solution since the company started, which is 2014. It's been seven or so years now.
What do I think about the scalability of the solution?
We have about 100 users on the solution. We're still a small to mid-size organization.
We use it across all departments, including marketing, HR, and finance. The C-level sales department also uses it a lot. We have a technical team and the pre-sales team as our job functions or our scope involves implementation for customers. We provide and implement new solutions, et cetera.
Which solution did I use previously and why did I switch?
We also are a Microsoft partner. We started with Microsoft 365 first. We didn't use Gmail or any other solutions for security reasons. We've been using Microsoft 365 since the beginning.
What other advice do I have?
We are users and we are also Microsoft partners. We're resellers.
I'm not sure which version we're using at the moment. Our technical team would track that level of detail. Likely, it's the latest update. It depends on our work rotation. We have to do the batching and we have to download all the new batches for security reasons as we have infrastructure and architecture that concerns our customers. That's why we're used to updating all of our applications and handling batching from the security layers. We use a cloud deployment.
For most companies, it's the core of their business. That's why I would rate it at a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Consultant at a manufacturing company with 11-50 employees
Exchange Online feature is helpful
Pros and Cons
- "The Exchange Online plan is helpful, as it's built into the email like a security feature or AI that helps to manage email and has helped my company and clients a lot."
- "If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much."
What is our primary use case?
It's a productivity suite, including Outlook email, Microsoft Teams, SharePoint, and OneDrive.
What is most valuable?
The Exchange Online plan is helpful. It's built into the email, like a security feature or AI that helps to manage email. It has helped my company and clients a lot.
What needs improvement?
If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much. It would be better if the messages can troubleshoot the problem and show them exactly what the solution is. Microsoft could also add some additional training resources.
For how long have I used the solution?
I've been working with Business 365 for five years.
What do I think about the stability of the solution?
Business 365 is stable.
How are customer service and support?
We've never had to contact Microsoft support.
How was the initial setup?
Implementing Business 365 is easy.
What's my experience with pricing, setup cost, and licensing?
Business 365's price is reasonable. They offer different packages, like the E3 and E5. Generally, the small package is good enough for my clients.
What other advice do I have?
I rate Business 365 nine out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Solutions Architect at a tech vendor with 10,001+ employees
Real-time edit and update features are useful
Pros and Cons
- "The feature I find most valuable is Business 365's real-time edit and updates. You can share files, and it will automatically create the link for you."
- "However, people might think it's unstable if it hasn't been set up correctly. If the IT team hasn't configured it right, then you'll have a hard time using the product itself."
What is most valuable?
The feature I find most valuable is Business 365's real-time edit and updates. You can share files, and it will automatically create the link for you.
For how long have I used the solution?
I've been using Business 365 for about two years.
What do I think about the stability of the solution?
So far, Business 365 has been stable. Microsoft has been around for quite some time already. However, people might think it's unstable if it hasn't been set up correctly. If the IT team hasn't configured it right, then you'll have a hard time using the product itself. That is what I felt prior to joining this company. I thought Business 365 wasn't good, but I realized that the IT team had set it up incorrectly.
What do I think about the scalability of the solution?
I think Business 365 is scalable because everything is in the cloud right now.
How are customer service and support?
I haven't contacted Microsoft support. Typically, I do my own research about fixes online, so I don't need to contact Microsoft.
How was the initial setup?
I'm unsure about the setup because my company laptop had the solution already installed when I got it.
What other advice do I have?
I rate Business 365 eight out of 10. It's a good product, but I can't really say whether it's the best, to be honest. But I'll rate it eight. Rating a product 10 means they don't need to improve anything. I rate it eight because Windows is constantly changing and improving it.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DevOps Strategist at a marketing services firm with 1-10 employees
Easy to use and has good scalability
Pros and Cons
- "Business 365 is very scalable and easy to use. I need to explore the features more, but I'm more or less happy with the features we are using right now."
- "Business 365 is very scalable and easy to use."
- "The price can always be improved."
What is our primary use case?
We are using Microsoft 365 for Outlook. SharePoint is on the backend of Teams and we store all our documents with that. But on the frontend, we are using Teams by itself rather than hooking onto SharePoint directly. We have about 12,000 users in the organization working with 365.
What is most valuable?
Business 365 is very scalable and easy to use. I need to explore the features more, but I'm more or less happy with the features we are using right now.
For how long have I used the solution?
I've been using Microsoft for almost more than a year now.
How are customer service and support?
I haven't contacted Microsoft support directly. The backend team responsible for server management may have contacted them, but I'm not aware of that.
What's my experience with pricing, setup cost, and licensing?
The price can always be improved. It's an organization-wide license, so I don't really handle that end of things.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Engineer - Network & Security at Connex Information Technologies
A stable and scalable premium office solution with a useful user interface
Pros and Cons
- "I definitely like the user interface."
- "The initial setup and deployment were straightforward."
- "The price could be better. The user interface could be more user-friendly. Microsoft 365 Business could be more secure."
What is most valuable?
I definitely like the user interface.
What needs improvement?
The price could be better. The user interface could be more user-friendly. Microsoft 365 Business could be more secure.
For how long have I used the solution?
We have been using Microsoft 365 Business for years.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable solution.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable solution.
How was the initial setup?
The initial setup and deployment were straightforward.
What about the implementation team?
We have several IT administrators at our office who do it for us.
What's my experience with pricing, setup cost, and licensing?
Microsoft 365 Business could be cheaper.
What other advice do I have?
I would recommend this solution to new users.
On a scale from one to ten, I would give Microsoft 365 Business a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
OEM Medical & Defense Business Manager at a computer software company with 10,001+ employees
Poor performance, not as good on the cloud, and offers lower quality than an on-premises version
Pros and Cons
- "The installation process is straightforward."
- "The cloud performance and the ability to work remotely are actually not very good; I prefer to work on-prem on my laptop because the quality is better."
What is our primary use case?
Microsoft 365 can be useful for SharePoint, our personal documents, and Outlook, among other applications.
What is most valuable?
The on-prem version is better. I prefer to work directly on my laptop.
The installation process is straightforward.
What needs improvement?
I do not like Outlook. They should be able to build something better.
The product could be more stable and the performance could be better.
The cloud performance and the ability to work remotely are actually not very good. I prefer to work on-prem on my laptop. The quality is better.
For how long have I used the solution?
We just started using this solution. It hasn't been that long yet. It's been a few weeks, or maybe a month so far.
What do I think about the stability of the solution?
The stability is okay. It could use some improvement. Especially in Outlook. The performance is poor when it comes to the cloud version. I do not like it.
What do I think about the scalability of the solution?
We have about 160,000 users on the solution at this time.
How are customer service and support?
I've never contacted technical support. I cannot speak to how helpful or responsive they would be as I have no experience dealing with them directly.
Which solution did I use previously and why did I switch?
We did not use a different solution. We simply used the previous iteration of Microsoft.
How was the initial setup?
The installation is pretty simple. The solution simply runs in the background, and therefore, there's not much needed for a setup.
In my organization, I'm not sure how many people actually handle deployment or maintenance.
What about the implementation team?
I can handle the setup process myself. I did not need the assistance of an integrator or consultant.
What's my experience with pricing, setup cost, and licensing?
I don't handle any licensing or payments related to the solution. I can't speak to how much the solution costs the organization or how often we pay for licenses (whether it is monthly or yearly).
What other advice do I have?
Since we are using the cloud-based version of the solution, we're likely always on the latest iteration. It's probably up-to-date.
I'm not a big fan of the solution, especially the cloud offering. I prefer when it is on my laptop. I do not like working on the cloud. The version just isn't as good. For that reason, I would rate the solution at a four out of ten.
I'd recommend the solution as it's really the only solution on the market.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager IT at a pharma/biotech company with 10,001+ employees
Is stable and easily integrates with other tools
Pros and Cons
- "Both stability and performance are valuable features, and the user experience is pretty good on all this."
- "The licensing price could be better."
What is our primary use case?
We use Outlook, Teams, and SharePoint.
What is most valuable?
Both stability and performance are valuable features. The user experience is pretty good on all this.
Also, this product can be integrated easily with other existing tools.
What needs improvement?
The licensing price could be better. We have a yearly license.
For how long have I used the solution?
I've been using it for more than two and a half years.
I use the cloud-based solution.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
We have approximately 7,000 users.
How was the initial setup?
Because it's a cloud-based solution, installation is straightforward.
We have a team of five to six people for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license, and the price could be better.
What other advice do I have?
I would recommend this solution and would rate it at eight on a scale from one to ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: September 2026
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