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Dubi Blitt - PeerSpot reviewer
Country Manager at CloudFabrix Software
Real User
Top 20
A stable and scalable solution which is easy to use and has good performance
Pros and Cons
  • "The solution is easy to use and scalable."
  • "The solution could have better email automation."

What is our primary use case?

As the solution is cloud-based, we have always been using the latest version. 

I use the solution for everything. It is convenient. There is no need to save my work, as it is always in the cloud. 

What is most valuable?

The solution is easy to use and scalable. It is stable and we have had no issues with the performance. 

What needs improvement?

The solution could have better email automation. 

For how long have I used the solution?

I have been using Microsoft 365 Business for two years. 

Buyer's Guide
Microsoft 365 Business
October 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,655 professionals have used our research since 2012.

What do I think about the stability of the solution?

We have encountered no issues with the stability. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

I have not had occasion to make use of tech support. 

Which solution did I use previously and why did I switch?

I do not recall if we used a different solution prior to Microsoft 365 Business. 

How was the initial setup?

As I was not involved in the installation, I cannot comment on it. 

What other advice do I have?

My previous organization consisted of a small company, with fewer than 100 users. 

I would recommend the solution to others. It's a great tool. 

I rate Microsoft 365 Business as a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user897258 - PeerSpot reviewer
General Manager at MPU Solutions
Real User
Easy to use but integration could be more seamless
Pros and Cons
  • "Another nice thing is that Microsoft has infrastructure within our borders. From a GDPR point of view, our data needs to reside within South Africa's borders, and they've got data centers here. That helps because our government has stringent regulations that say the data we can't store data in the cloud outside of our borders."
  • "365 Business' workflow should be better integrated into our current ERP systems. We are running two different ERP systems that are integrated, so it would make sense in the future to have those systems integrated into a content management workflow system."

What is our primary use case?

We primarily use 365 for financial functions, like invoices, PODs, purchase orders, and customer contracts. 

What is most valuable?

At this stage, we're getting the most value out of Exchange, Teams, OneDrive, and some portions of SharePoint. Another nice thing is that Microsoft has infrastructure within our borders. From a GDPR point of view, our data needs to reside within South Africa's borders, and they've got data centers here. That helps because our government has stringent regulations that say the data we can't store data in the cloud outside of our borders.

What needs improvement?

365 Business' workflow should be better integrated into our current ERP systems. We are running two different ERP systems that are integrated, so it would make sense in the future to have those systems integrated into a content management workflow system. As it is, 365 is extremely open for integration, but it could be more seamless. Also, from an administrative point of view, it's a bit scattered. A more centralized user environment would be better.

For how long have I used the solution?

We only started rolling 365 Business out in May last year from the local exchange and migrating everything to it. Due to the pandemic, it just made sense. So, I think most other companies did the same thing. In the beginning, my company was primarily interested in the email aspects of 365, but I showed them the potential of SharePoint as well. I gave them a demonstration, and now they're more using OneDrive than SharePoint itself.

What do I think about the stability of the solution?

We have no complaints about 365's stability. 

What do I think about the scalability of the solution?

365 Business is easy to scale based on my experience. But it also depends on which portion—which modules— you want to scale. Adding normal users on Exchange is fairly straightforward. But when it comes to databases, scaling up can become quite complex.

How are customer service and support?

I would say that Microsoft's support is fairly good. I would rate it about six out 10.

How was the initial setup?

The initial setup of 365 is relatively straightforward. However, because we have about 120 employees, total deployment takes two or three days, including migrating historical email data. But, we were able to handle it all ourselves. And from a maintenance point of view, it's reasonably stable. It's just typical user issues, like password resets. We don't have any problems with space or anything at this stage. 

What's my experience with pricing, setup cost, and licensing?

The price of 365 Business is highly competitive, especially if you compare it to standalone document and content management systems. Obviously, that excludes Exchange and all of that. But if you compare it to other similar products—which you can't really compare it to—I think it's very competitive.

What other advice do I have?

I rate 365 Business seven out of 10. I would definitely recommend it. It's easy to use from a user's point of view. It's easy to set up and add users.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
October 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,655 professionals have used our research since 2012.
reviewer1642617 - PeerSpot reviewer
OEM Medical & Defense Business Manager at a computer software company with 10,001+ employees
Real User
Poor performance, not as good on the cloud, and offers lower quality than an on-premises version
Pros and Cons
  • "The installation process is straightforward."
  • "The cloud performance and the ability to work remotely are actually not very good. I prefer to work on-prem on my laptop. The quality is better."

What is our primary use case?

Microsoft 365 can be useful for SharePoint, our personal documents, and Outlook, among other applications.

What is most valuable?

The on-prem version is better. I prefer to work directly on my laptop.

The installation process is straightforward. 

What needs improvement?

I do not like Outlook. They should be able to build something better.

The product could be more stable and the performance could be better.

The cloud performance and the ability to work remotely are actually not very good. I prefer to work on-prem on my laptop. The quality is better.

For how long have I used the solution?

We just started using this solution. It hasn't been that long yet. It's been a few weeks, or maybe a month so far.

What do I think about the stability of the solution?

The stability is okay. It could use some improvement. Especially in Outlook. The performance is poor when it comes to the cloud version. I do not like it.

What do I think about the scalability of the solution?

We have about 160,000 users on the solution at this time. 

How are customer service and support?

I've never contacted technical support. I cannot speak to how helpful or responsive they would be as I have no experience dealing with them directly.

Which solution did I use previously and why did I switch?

We did not use a different solution. We simply used the previous iteration of Microsoft.

How was the initial setup?

The installation is pretty simple. The solution simply runs in the background, and therefore, there's not much needed for a setup.

In my organization, I'm not sure how many people actually handle deployment or maintenance.

What about the implementation team?

I can handle the setup process myself. I did not need the assistance of an integrator or consultant. 

What's my experience with pricing, setup cost, and licensing?

I don't handle any licensing or payments related to the solution. I can't speak to how much the solution costs the organization or how often we pay for licenses (whether it is monthly or yearly).

What other advice do I have?

Since we are using the cloud-based version of the solution, we're likely always on the latest iteration. It's probably up-to-date.

I'm not a big fan of the solution, especially the cloud offering. I prefer when it is on my laptop. I do not like working on the cloud. The version just isn't as good. For that reason, I would rate the solution at a four out of ten.

I'd recommend the solution as it's really the only solution on the market.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1683102 - PeerSpot reviewer
Architect ans Urban planner / projects Director at a engineering company with 1,001-5,000 employees
Real User
Quite stable but needs more integration with other solutions
Pros and Cons
  • "Microsoft Business 365 is quite stable."
  • "I would like to see more integration in the next release."

What is our primary use case?

We use Microsoft Business 365 for team document solutions, like SharePoint. There are about 1,000 employees in my company, but I'm not sure if everyone uses it.

What needs improvement?

I would like to see more integration in the next release.

What do I think about the stability of the solution?

Microsoft Business 365 is quite stable.

What other advice do I have?

I rate Business 365 seven out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CEO Iberia & Latam at a recruiting/HR firm with 10,001+ employees
Real User
Easy to install, but they require better data protection, and they have scalability issues
Pros and Cons
  • "It is easy to use."
  • "Data protection needs to be improved."

What is our primary use case?

We use Microsoft 365 Business for Teams and SharePoint.

What is most valuable?

It is easy to use.

What needs improvement?

Data protection needs to be improved.

Scalability is an area that needs to be improved.

For how long have I used the solution?

I have been using Microsoft 365 Business for a couple of years.

We use Microsoft Teams on the cloud, and the rest of the solution is used on-premises.

We are using the latest version.

What do I think about the stability of the solution?

I don't have any issues with the stability of Microsoft 365 Business.

What do I think about the scalability of the solution?

The scalability of Microsoft 365 Business needs improvement.

We have 300 users in our organization.

How are customer service and support?

Personally, I have not contacted technical support, but my colleagues contact them often.

How was the initial setup?

The installation is easy.

What other advice do I have?

Personally, I don't like working in the cloud. The majority of this solution is used on-premises.

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Petronela Ghergulov - PeerSpot reviewer
Engineering Quality Analyst at Visteon Corporation
Real User
Scalable, stable, and provides multiple useful applications
Pros and Cons
  • "Microsoft 365 Business is stable."
  • "The solution could improve by being more secure."

What is our primary use case?

I use Microsoft 365 Business for many of the packaged solutions, such as Outlook and SharePoint.

What needs improvement?

The solution could improve by being more secure.

For how long have I used the solution?

I have been using Microsoft 365 Business for a few years.

What do I think about the stability of the solution?

Microsoft 365 Business is stable.

What do I think about the scalability of the solution?

The solution is scalable enough for what I use it for.

We have thousands of users using this solution in my organization.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Octavian Enache - PeerSpot reviewer
Information Security Officer at TBI Bank
Real User
An office solution that's easy to use, but the price could be better
Pros and Cons
  • "I like that Microsoft 365 Business is very easy to use. It's a very good solution."
  • "The price could be better."

What is our primary use case?

We use Microsoft 365 Business for our business environment and not for personal use.

What is most valuable?

I like that Microsoft 365 Business is very easy to use. It's a very good solution.

What needs improvement?

The price could be better.

For how long have I used the solution?

My company has been using Microsoft 365 Business for at least a year. I have been using this solution for a month.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable solution.

How are customer service and support?

Microsoft technical support is quite responsive, and they usually solve your It's a big thumbs up to the guys at Microsoft Support.

Which solution did I use previously and why did I switch?

I've used Office suite 2016 and 2019 before.

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 Business could be cheaper. 

What other advice do I have?

I would recommend this solution to new users. 

On a scale from one to ten, I would give Microsoft 365 Business a seven,

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mehmet Bagci - PeerSpot reviewer
Board Member at Iota Bilgi Teknolojileri A.Åž.
Real User
User-friendly, scalable, stable, and simple to set up
Pros and Cons
  • "It's easy to use."
  • "The price could always be better. I live in Turkey, our economy is not very good."

What is our primary use case?

I use Microsoft 365 Business for office products.

What is most valuable?

I like Microsoft 365 Business it's very good.

It's easy to use.

For how long have I used the solution?

I have been using Microsoft 365 Business for a few years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable product.

We have two users in our organization who are using this solution.

How are customer service and technical support?

We have not contacted technical support. We have never needed it.

Which solution did I use previously and why did I switch?

I am familiar with OpenOffice, but it has compatibility issues with files. We prefer Microsoft Office products

How was the initial setup?

It is very easy to install Microsoft 365 Business.

What's my experience with pricing, setup cost, and licensing?

The price could always be better. I live in Turkey, our economy is not very good.

Licensing fees are paid on a yearly basis.

What other advice do I have?

Yes, I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.