Head of Digital at a real estate/law firm with 201-500 employees
Real User
Comprehensive, with RPA for automation and power apps included
Pros and Cons
  • "Everything that you need is included inside."
  • "They should have a consolidated app, rather than have different applications with a different app."

What is most valuable?

I like that it is very comprehensive.

Everything that you need is included inside.

Microsoft 365 Business is considered to be one of the best when you compare it with other operating systems or Office suites. I don't think that the free versions are compatible with what Microsoft 365 is carrying. The OpenOffice Suite is not as well received and Mac is also using Microsoft Office Suite because they are considered to be the best.

What needs improvement?

There is always room for improvement.

They should have a consolidated app, rather than have different applications with a different app. It is a bit annoying.

Consolidated apps are better than having individual apps for different applications.

Recently, they have upgraded a lot. They even have the RPA for automation and RPA for using Power Automate. They even have the power apps that create the power apps themselves.

They do have something in SharePoint that is not really very flexible in creating SharePoint as the internet website.

If they could convert SharePoint to become an internet website where you can create your own internet website for the public, it would be much better.

With SharePoint, there is always a header at the top that indicates that it is SharePoint, and most websites don't like that. If you are using a platform for SharePoint, they always have that. They could always change that to become a footer to say that it is SharePoint.

People would need to look for another developer to develop a website that is not really that user-friendly from an integration perspective.

For how long have I used the solution?

We use the Enterprise Suite.

What other advice do I have?

I would rate Microsoft 365 Business a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Business owner at Boers PR + Marketing
Real User
Excellent for collaborative and team work; document sharing is a valuable feature
Pros and Cons
  • "Ease of collaboration and sharing documents."
  • "It requires logging out and in again when working for different companies."

What is our primary use case?

Our main use of 365 is for collaboration between teams that are not working from the same space and might be spread all over the world. I'm a business owner and customer of Microsoft. 

What is most valuable?

I like the ease of collaboration and the ability to share documents. These days it's essential that people have the tools to really sync up and work together. It's a perfect fit.

What needs improvement?

One thing that could be improved is the need to log out and log in again if you need to enter a different work space. It's quite inconvenient and seems to be a problem from the access directory because the different roles can't be separated. I work as a user community liaison and receive many invitations from different workspaces. It's quite frustrating and definitely something that could be improved. 

What do I think about the stability of the solution?

The solution is stable. 

How was the initial setup?

It doesn't really require installation because it's on the cloud. We have around 40,000 people in our user group and they all use it. 

What's my experience with pricing, setup cost, and licensing?

There is an annual license fee. It could be cheaper but it's a fair price. 

What other advice do I have?

I rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
March 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Tharanga SKP - PeerSpot reviewer
Engineer, Enterprise Products at SLT Visioncom Pvt Ltd
Real User
Top 10
Stable, with good storage and very good performance
Pros and Cons
  • "The storage portion of the solution is very good. It has a very large capacity."
  • "The management could be a bit better."

What is our primary use case?

We primarily use the solution for office emails.

What is most valuable?

The storage portion of the solution is very good. It has a very large capacity. We have 28GB of storage.

The installation and performance have been good. We have no complaints about the integration capability, reporting, management, and monitoring. So far, everything has been good on all of those fronts.

What needs improvement?

We have only just used the solution for a one-month period now. We do need more time to work with the product to get to know its ins and outs a bit better. That said, sometimes we feel that it is a little bit slow to connect to the public cloud. Not all the time. Just some of the time.

The management could be a bit better.

For how long have I used the solution?

We have only used the solution for about a month. We've just completed an internal migration. It hasn't really been that long since we began using it.

What do I think about the stability of the solution?

We've found the solution to be pretty stable in general. We are accessing it through the internet, and we find that sometimes the internet is going slow or something we don't have access to. That's the only issue. That's not a Microsoft issue, however. Only the internet connection might be a problem. Beyond that, there are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The solution's scalability is okay. We haven't had any issues. We have more than 5000 employees or so on it and we are using the solution without issue. It's scaled well to meet our needs.

How are customer service and technical support?

We haven't had the opportunity to contact technical support just yet. I can't speak to how helpful or responsive they are. I've never directly dealt with them.

Which solution did I use previously and why did I switch?

Previously, we used the standalone Office. Now, we use the Microsoft single-use license from the cloud. 

How was the initial setup?

The initial setup was not overly complex. We didn't find it too difficult. It was rather easy. Our IT team managed it. We didn't have any issues with the process. If a company needs to set it up, it shouldn't be too hard to handle.

What about the implementation team?

Our IT team was able to handle the implementation myself. It was easy. Therefore, I didn't need the assistance of an integrator or consultant.

What's my experience with pricing, setup cost, and licensing?

We have a separate IT team. They were doing the installation and the procurement. Therefore, I can't speak to the exact licensing arrangement or the pricing.

What other advice do I have?

We both use the solution and we are a reseller. We're a Microsoft partner.

I'd rate the solution at a nine out of ten.

As a user, I can recommend the solution. It works well and has very fine capabilities.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Deputy IT Manager at ICAPP (Americana Group)
Real User
Top 20
A complete, reliable application that makes business easier
Pros and Cons
  • "The good feature with the cloud is that you can access Microsoft Office from anywhere. It's integrated with Outlook, so you can edit a file in Excel, Word, or any other application and just attach it in the mail. It makes the business easier."
  • "Excel hangs many times, especially when we have equations. Excel is very heavy on the hardware, and it needs powerful hardware. I hope they can enhance the performance of Excel. Other products are working well, except for Excel."

How has it helped my organization?

Microsoft 365 Business is helping the business very much. Office 365 is reliable, full of a lot of applications, such as Word, Excel, and so on. It is very easy. Some versions are deployed on-premises, and some are deployed on the cloud.

We have around 200 users in our company. We are also a member of a group, and we have more than 3000 users all over the group. 

What is most valuable?

The good feature with the cloud is that you can access Microsoft Office from anywhere. It's integrated with Outlook, so you can edit a file in Excel, Word, or any other application and just attach it in the mail. It makes the business easier.

What needs improvement?

Excel hangs many times, especially when we have equations. Excel is very heavy on the hardware, and it needs powerful hardware. I hope they can enhance the performance of Excel. Other products are working well, except for Excel. 

For how long have I used the solution?

I have been using this solution for five or six years. 

What do I think about the stability of the solution?

The stability is very good. All Office products work fine except for Excel, which hangs many times.

How are customer service and technical support?

We did not need technical support. We are handling our problems.

Which solution did I use previously and why did I switch?

For emails, we migrated from Gmail to Microsoft mail.

How was the initial setup?

The initial setup was straightforward. It takes a very short time. Deployment time depends on the application, that is, whether you are deploying the whole Office or just Excel or Word.

What about the implementation team?

We are deploying our products. In our group, we have more than 100 members for deploying our products. For Microsoft products, we have around 41 members.

What other advice do I have?

I would, of course, recommend Microsoft for all people. Microsoft always meets your expectations. 

I would rate Microsoft 365 Business a nine out of ten. I think it's a complete application. They just need to enhance the performance of Excel.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager at a comms service provider with 1,001-5,000 employees
Real User
This is a familiar suite of business tools that you can install and use without training
Pros and Cons
  • "Microsoft products are familiar to most users and intuitive to use."
  • "The Teams feature should be more flexible in integrating with other communications products."

What is our primary use case?

We take care of our business tasks and communications using the full office environment.  

What is most valuable?

Teams is also a part of the Office 365 suite from Microsoft that I was actually using separately from Office before we moved to the Office 365 product.  

What needs improvement?

The thing I think can be improved is the Teams functionalities. Teams software is like Zoom and it is more-or-less the same idea. It is less intuitive in comparison to what I was used to in Zoom. Zoom has a much more intuitive interface and is user-friendly in how you create meetings, how to participate, and how you invite people to join groups. You can do conference calls with many parties more easily using Zoom.  

Inside the organization where everyone else also has Teams, it is a very good tool. But if I want to have someone join that is not in my organization or using another connection method like a phone number, it is tricky. You cannot dial to regular phones which is a feature that exists in Skype for Business.  

The integration with other products is less fluid compared to Zoom and Skype for Business. Those products are more flexible and I am able to dial regular phones. Zoom is a much more flexible product and I may like it more because it is familiar.  

For how long have I used the solution?

I have been using the complete suite for the last seven months.  

What do I think about the stability of the solution?

It is a mature and stable product. There are no concerns with stability.  

What do I think about the scalability of the solution?

I have no complaints about the scalability. The entire company is using the product and we are a company with about 800 employees. Maybe some people in the production areas are not using it because it is not important to their work, but all the office people are working with this tool.  

Which solution did I use previously and why did I switch?

We previously used other versions of Microsoft products. Let's say we have been using Microsoft products for the last 10 or 15 years, which is common practice for many companies. It is company policy and not something that I can influence. No one asked me my opinion. It was the organization's decision to move to 365. We are all using Microsoft tools.  

How was the initial setup?

The initial setup was straightforward. We did not use an integrator, reseller, or consultant for the deployment. We have an IT team inside our company that helps us to use the tools and do installations.  

We did not need to have any very special implementation strategy. We could just install the software to start using it. There is no deployment of hardware along with the software so the implementation time is very short.  

Which other solutions did I evaluate?

The Microsoft Office 365 suite is a pretty nice product. It is working fine, no real complaints. It is a sophisticated product. You have to explore on YouTube how to use some tricks and tips to work with it more efficiently.  

What other advice do I have?

Overall I am satisfied with Office 365. It is a very convenient and common product — so nothing special to give advice about that most people do not already know. You really do not need any tools, any skills, or any special training to start using it.  

Of course, later on, you can learn about some tips and tricks to enhance your experience and productivity. But in general, it is very nice.  

On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a nine-out-of-ten.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT strategist at Convergent Wireless Communications
Real User
Top 10
A user-friendly and complete tool, easy to install, and help is available online
Pros and Cons
  • "It is a complete tool."
  • "With such a complete tool, it may be difficult for a beginner to use without help."

What is our primary use case?

You can use Word, PowerPoint, Excel, and Access, which is a database.

You can make frequent presentations to customers, and create invoices.

What is most valuable?

Excel is a very powerful tool. I can create a lot of data in Microsoft Excel and then use it and extract the data in any analytics platform.

It is a complete tool. It gives me every kind of feature that I want. It's quite good.

When you talk about ease of use, it's relative. I have been using Microsoft products for a long time. I have grown with it and the product has grown with me. I feel comfortable. But, for someone with no background in IT that doesn't have the dexterity to play with the IT tools, they may find it difficult to use.

When you get used to it, it's like picking up a paper and a pen and drafting it. You can use many more features. Paper and pen are used to exemplify simplicity.

When using PowerPoint, I want to create a very illustrative presentation. I can draw many pictures globally with several designs. It's flexible. After preparing the presentation, I can preview the form and share it with people.

It's very user-friendly.

I can use this product on five devices. I can use it on my mobile, and I have two laptops. I can access it from any one of my devices, even if I am commuting or in another country, I can access all of my documents.

Microsoft OneNote is also included. I can create my shopping list, or go on a trip, and make all of my notes accessible on all devices.

What needs improvement?

With such a complete tool, it may be difficult for a beginner to use without help.

For how long have I used the solution?

I have been using Microsoft 365 Business for between four and five years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. Most people in our organization use it.

We have approximately 50 users, maybe more.

How are customer service and support?

With all Microsoft products, online help is available.

I have not had the need to contact technical support. I have not had any issues.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was nothing at all. It was no effort.

It was very easy and very comfortable to complete.

Microsoft 365 has multiple packages. I use the auxiliary version. We can deploy all of them in 10 to 15 minutes maximum, but it depends on the internet speed as well.

What about the implementation team?

I completed the deployment and implementation myself. It doesn't require any help.

What's my experience with pricing, setup cost, and licensing?

It could be a little less expensive.

What other advice do I have?

You have the option of 1TB of storage per user, or you can keep it on your desktop or laptop.

I can create documents in Microsoft Office and fill them in PDF. I use Adobe quite extensively. Between them, I don't need anything.

There is no other alternative, except maybe Google.

Overall, I am very satisfied with this product and I recommend it to others.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Anaylst at a consultancy with 201-500 employees
Real User
Reasonably priced with an excellent suite of apps that integrate well together
Pros and Cons
  • "Since the pandemic hit us, it has helped a lot with the need to work remotely. We can share live files, work on the same document, we can live chat, and even create multiple channels within Teams where the files can be shared and worked on by specific users."
  • "One thing we did not like, about Excel particularly, is that it hangs a lot. It hangs a lot compared to Google Sheets."

What is most valuable?

I appreciate how everything is totally integrated. I can switch from Excel and Word to PowerPoint or Outlook. Outlook and the Calendar are completely integrated as well. It used to have Skype, however, now we have Teams, which integrates nicely with everything. We can check our meetings and have everything set up right in our calendar. It's all very convenient in terms of being able to access and use it. 

The OneDrive is very good. Since the pandemic hit us, it has helped a lot with the need to work remotely. We can share live files, work on the same document, we can live chat, and even create multiple channels within Teams where the files can be shared and worked on by specific users. That's quite helpful.

The pricing is competitive.

What needs improvement?

One thing we did not like, about Excel particularly, is that it hangs a lot. It hangs a lot compared to Google Sheets.

For how long have I used the solution?

I've been using the solution for close to three years. 

What do I think about the stability of the solution?

The solution is mostly stable. That said, Excel is very slow whenever the data is quite large compared to what we use. With small data, it works fine. With a small set of records, it's not a problem. However, whenever the records are a large number - even if it's 5000 - then it hangs a lot. 

How are customer service and support?

I never faced such challenges that I had to reach out to technical support. Sometimes when there are small challenges, I just Google the issue and resolve it myself. Otherwise, I've never felt a need to connect with the support team.

Which solution did I use previously and why did I switch?

I also am familiar with Google apps, such as Google Sheets, and the whole G-Suite for business.

What's my experience with pricing, setup cost, and licensing?

The prices are very competitive.

What other advice do I have?

I'm a customer and an end-user.

I'd rate the solution at an eight out of ten. For the most part, it works perfectly fine for me. 

I'd recommend basic usage to other customers. Compared to other individual collaboration apps such as Zoom Meetings or Cisco WebEx, it's more complete. 365 as a whole suite is definitely better as you've got all the office requirements solved by one software solution. I'll definitely recommend Microsoft Office to others.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Engineer at a real estate/law firm with 201-500 employees
Real User
Easy to set up with good collaboration capabilities and reliable stability
Pros and Cons
  • "The scalability is great."
  • "It could be flexible in terms of working with other cloud-based solutions."

What is our primary use case?

The solution is actually one suite. Azure and Intune, everything comes together. Once you have Microsoft 365, it is one platform and its different products are all under one umbrella. We use SharePoint, Word, Excel, OneDrive, Microsoft Teams - basically everything.

What is most valuable?

The product makes it easy to collaborate once all the employees are under one domain. Everyone can easily collaborate and share work-related information on the Cloud and all documents are shareable. 

The storage is much easier. Let's say that you are part of one company. You have that security with the company and you can easily share within Microsoft Teams and OneDrive. It's really easy now to collaborate, store, and share everything.  

The solution is very stable.

The scalability is great. 

The installation process is pretty straightforward.

What needs improvement?

I don't have any issues with the product or its offering. There aren't any missing features. I've enjoyed working with it. 

It could be flexible in terms of working with other cloud-based solutions. 

For how long have I used the solution?

We've used the solution for one year at this point. It hasn't been that long just yet.

What do I think about the stability of the solution?

The stability of the product is very good. There are no crashes. It doesn't freeze. We don't deal with bugs or glitches. It's reliable. 

What do I think about the scalability of the solution?

The solution scales well. If you need to expand it, as a company, you can.

We have about 1200 people using the solution at this time.

How are customer service and support?

Technical support has been very helpful and responsive. They are good. We are happy with the level of service we get. 

Which solution did I use previously and why did I switch?

Previously, we used Microsoft Office 2016.

How was the initial setup?

The implementation was straightforward. It was not overly complex. From Intune, we had the option to deploy this product to all of the computers in the company. It was not very difficult as InTune provided this option for the deployment of Office 365 applications. You can just select whatever you want - Word, Outlook, Excel, OneNote, Teams, et cetera. It was very simple.

We have between 15 to 20 technical personnel in our organization that can handle deployment and maintenance tasks for this solution.

What about the implementation team?

I handled the implementation myself. I did not need the assistance of any consultants or integrators. It was all handled in-house. 

What's my experience with pricing, setup cost, and licensing?

I like that the licensing is user-based. 

The solution comes as one full suite that, once you buy it Microsoft 365, delivers everything you need under that license. You just have to select how many users will be using it. Once that happens, you pay for it yearly.

What other advice do I have?

I'd rate the solution at a nine out of ten. It's been a great solution so far.

I would recommend the solution to others. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.