I use Microsoft 365 Business for office communications.
Executive Director Finance & Strategy at a consultancy with 51-200 employees
Scales well, is stable, feature-rich, and is easy to install
Pros and Cons
- "I like the flexibility of Microsoft 365 Business."
- "I like the flexibility of Microsoft 365 Business; it integrates well, and I am happy with the features it offers because it meets my requirements."
- "Pricing could always be cheaper."
What is our primary use case?
What is most valuable?
I like the flexibility of Microsoft 365 Business.
It integrates well.
I am happy with the features Microsoft 365 Business offers.
I am happy with this solution, I don't need anything more and it meets my requirements.
It's good.
For how long have I used the solution?
I have been using Microsoft 365 Business for two years.
We are using the latest version.
What do I think about the stability of the solution?
We have no issues with the stability of the Microsoft 365 Business.
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Microsoft 365 Business
September 2026
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What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable product.
In our organization, we have 35 users who use this solution.
How was the initial setup?
The initial setup of Microsoft 365 Business is straightforward.
It only took one hour to complete the installation.
We have one manager to deploy and maintain this solution.
What about the implementation team?
I did not use the help of an integrator. I was able to complete the installation myself.
What's my experience with pricing, setup cost, and licensing?
Pricing could always be cheaper.
Our fees are paid monthly.
Which other solutions did I evaluate?
We did not evaluate any other solutions.
What other advice do I have?
I would recommend this solution for others who are interested in using it.
I would rate Microsoft 365 Business a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager, BI & Analytics at Perceptive Analytics
Easy to use with a lot of wonderful features and good stability and scalability
Pros and Cons
- "It is easy to use. It has a lot of wonderful features."
- "The only thing that I don't like about it is the price. Its price should be improved."
What is our primary use case?
I am just using Word, Excel, and PowerPoint. I download it onto my PC and use it.
What is most valuable?
It is easy to use. It has a lot of wonderful features.
What needs improvement?
The only thing that I don't like about it is the price. Its price should be improved.
For how long have I used the solution?
I have been using it for quite a few years. It has been seven or eight years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
I never contacted their support.
Which solution did I use previously and why did I switch?
I haven't used any other solution.
How was the initial setup?
It is easy to install. It takes a little less than half an hour.
What about the implementation team?
We can do it ourselves.
What's my experience with pricing, setup cost, and licensing?
Currently, my office pays for it, but if you want to get a license of your own, it is a bit pricey. It should be cheaper.
What other advice do I have?
I would recommend this solution to others. It is a good solution. I would rate it a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
September 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
916,197 professionals have used our research since 2012.
Quadria Rouen Agency Director at a computer software company with 201-500 employees
Highly scalable, reliable, and beneficial collaboration
Pros and Cons
- "The collaboration is very good."
- "We are using Microsoft 365 Business for our organization's productivity and use many of the applications in the package, such as Outlook, Excel, and Word, and additionally we use it for collaboration."
- "The integration is good but could be better."
- "The support from Microsoft has not been very good in my experience and it is expensive."
What is our primary use case?
We are using Microsoft 365 Business for our organization's productivity. We use many of the applications in the package, such as Outlook, Excel, and Word. Additionally, we use it for collaboration.
What is most valuable?
The collaboration is very good.
What needs improvement?
The integration is good but could be better.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately five years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable.
We have approximately 6,000 users using this solution.
How are customer service and technical support?
The support from Microsoft has not been very good in my experience and it is expensive.
How was the initial setup?
The installation is not very easy.
What's my experience with pricing, setup cost, and licensing?
We are on a monthly subscription for the use of Microsoft 365 Business. There is an additional fee for support.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Distributor
Process Manager at a marketing services firm with 201-500 employees
Easy to install, scalable, and reliable
Pros and Cons
- "I prefer Outlook. It gives me a lot of feature sets."
- "The installation is straightforward."
- "The price for the license is always expensive."
What is our primary use case?
We use this solution to manage emails. We mostly use Outlook.
What is most valuable?
I prefer Outlook. It gives me a lot of feature sets.
What needs improvement?
There are too many products included in Office 365, most of which we do not use at all. They should concentrate on the ones that are mostly being used.
For how long have I used the solution?
I have been using Microsoft 365 Business for three or four years.
We are using the latest version.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable product.
What do I think about the scalability of the solution?
There are no issues with the scalability of this solution.
All of the members of our company are using this solution. We have approximately 350 members who use Microsoft 365 Business.
How are customer service and technical support?
We have not contacted technical support. We have not had any issues.
Which solution did I use previously and why did I switch?
We are in the training phases with Microsoft Azure and Amazon AWS. We have not deployed these solutions in our environment.
How was the initial setup?
The installation is straightforward. You don't need a technical team to install it.
What's my experience with pricing, setup cost, and licensing?
The price for the license is always expensive. We need to bring it down.
The licensing fees are paid yearly.
What other advice do I have?
For sure, I would recommend this solution to others.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineer at Metatechno Lanka Company (Pvt.) Ltd.
Reliable, stable, and great for business processes
Pros and Cons
- "Overall, I have found it to be a good, reliable product."
- "I have been pleased with the product's capabilities and enjoy using it for work."
- "I have used the normal Excel Microsoft 365 worksheets. When it goes to macro running then 365 is not that user-friendly."
What is our primary use case?
I primarily use the solution for normal business work.
What is most valuable?
The solution is mostly good for business-related tasks.
Overall, I have found it to be a good, reliable product.
The product has been stable over the years.
It's pretty good for creating reports.
What needs improvement?
I have used the normal Excel Microsoft 365 worksheets. When it goes to macro running then 365 is not that user-friendly.
I cannot speak to any current features and what might be missing.
For how long have I used the solution?
I've been using the solution for about five years at this point. It's been a while.
What do I think about the stability of the solution?
The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance has been good for us.
How are customer service and technical support?
I don't have any experience using technical support. I cannot say how helpful or responsive they are. I've never tried to contact them.
What other advice do I have?
I'm just a customer and end-user. I'm not a reseller and don't have a business relationship with Microsoft.
I'd rate the solution at a nine out of ten. I have been pleased with the product's capabilities and enjoy using it for work.
I would recommend it to colleagues and other companies.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Management Specialist at a government with 501-1,000 employees
Easy to use, scalable, and offers good technical support
Pros and Cons
- "The solution is easy to use."
- "The installation is very easy and we found the deployment to be very fast."
- "The solution needs to offer more integration capabilities with other systems and applications."
What is our primary use case?
I primarily use the product for business purposes. We use it mainly for Outlook and Microsoft applications.
What is most valuable?
The solution is easy to use.
You can scale the solution.
The installation is very easy and we found the deployment to be very fast.
Technical support has been helpful in the past when we have needed to reach out.
What needs improvement?
The product would be better if you could scale it more.
The solution needs to offer more integration capabilities with other systems and applications.
For how long have I used the solution?
I've been using the solution for a few years now. It's been a while. It's not a new solution for me.
What do I think about the scalability of the solution?
While you can scale the product to a certain extent, we would like to see more scalability potential.
We have 350 people using the solution currently.
How are customer service and technical support?
I've contacted technical support in the past. They're good. I found them to be helpful and responsive. I'm satisfied with the level of support I can get when I need to.
Which solution did I use previously and why did I switch?
We previously used an earlier version of Microsoft. We always use Microsoft. We did not use another kind of product before this.
How was the initial setup?
The installation process is very straightforward. It's not difficult or complex.
The deployment happens quickly. We had it up and running in maybe ten to 15 minutes.
What about the implementation team?
I've handled the installation on my own laptop in the past. I know how to install it. I don't need the assistance of a consultant or an integration. That said, for my company, for those types of business installations, I did not handle the setup directly.
What other advice do I have?
As a cloud-based solution, we are always on the latest version. It's updated automatically. We do not need to update it manually.
I'd rate the solution at an eight out of ten. If it offered more integration with other applications, I'd rate it higher.
I would recommend the solution to other users and organizations.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
NOC Manager at a comms service provider with 51-200 employees
Easy to install, stable and scalable
Pros and Cons
- "The installation is very easy."
- "The solution is stable and enables users to pick up their files from any device the world over."
- "The installation should be supportive of and able to integrate with Linux."
What is our primary use case?
As it is a cloud-based solution, we always use the latest version.
We use Office Suite and OneDrive storage.
What needs improvement?
The installation should be supportive of and able to integrate with Linux.
The installation of Microsoft Visio should be made easy.
For how long have I used the solution?
I have been using Microsoft 365 Business for three years.
What do I think about the stability of the solution?
The solution is stable and enables users to pick up their files from any device the world over.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
We have not had occasion to contact technical support and have mainly been in touch with Microsoft about payment.
Which solution did I use previously and why did I switch?
Before using Microsoft 365 Business, we used the Windows suite, the Office 2016 suite.
How was the initial setup?
The installation is very easy. One just need send users a link for the installation to occur.
What about the implementation team?
The installation can be done on one's own.
What's my experience with pricing, setup cost, and licensing?
The price is fine. It is perpetual. It allows me to support Mac users on that same service.
What other advice do I have?
There are around 30 users making use of the solution in my organization.
I would recommend it to others.
I rate Microsoft 365 Business as a nine out of ten, deducting a point because it does not support Linux.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Advanced Technology Executive at a computer software company with 1,001-5,000 employees
Excellent dictation is one of many valuable features
Pros and Cons
- "Recording is a major feature for us. Dictation is huge. I use that on client calls when the client is speaking."
- "I would say Microsoft is always on the cutting edge and I feel every time when I come back to Microsoft, Outlook and all the other tool sets engaged in there, that it has always been a better experience."
- "Outlook should tie into a backend database and everything should be done in the Outlook screen."
- "One of my pet peeves would probably be that as you get over 15 megs in communication between your clients, it does tend to bottleneck a little bit."
What is our primary use case?
My use case is internally, as a seller communicating with my fellow colleagues. We use the OneNote package for Windows 10 to share internal knowledge. That gets used every day, all day. We use Microsoft Dynamics as our CRM, and we have done something really wonderful and are able to have them all talk to each other. We put in an account code in one area and it is documented in many different areas.
What is most valuable?
There are a couple features that I have found most valuable. Recording is a major feature for us, at least internally. It took a lot of conversations and I can't type that fast. We are able to capture and then go back and repeat. Dictation is huge. I use that on client calls when the client is speaking, I can give you a play-by-play of that conversation, with their permission, of course. Then the obvious features, Outlook and email are just spot on. I never have any glitches there. It's sent and received within the timeline of five seconds and life is good.
What needs improvement?
In terms of what could be improved, it has always been my question why can't we just have one solution? Everything is an add on. You've got Microsoft Office or Microsoft Business, and I think Outlook should be the primary. I think Outlook should tie into a backend database and everything should be done in the Outlook screen. When I take notes, go to the conversation with the client or my client folder, and I've got a notepad in there as I'm documenting notes, anybody in the company should see it. I should not have to then cut and paste my notes and put them into CRM or Dynamics, things of that nature. As an operation tool, there should be just one central place. I don't care where it goes from there, but my boss can then go right to Outlook and click on my customer folder and see exactly what's been happening.
What do I think about the stability of the solution?
Microsoft 365 Business has been very steady. One of my pet peeves would probably be that as you get over 15 megs in communication between your clients, it does tend to bottleneck a little bit.
What do I think about the scalability of the solution?
I wouldn't be able to talk to scalability because I work on it as a single user, but I would say that if you and I are communicating back and forth via email and by day five, we've already got five megs of communication going on between us because you've got signatures with pictures and I've got signatures with pictures and it's chewing up tremendous amounts of space. Then it kills the bandwidth. My thought would be, why can't Microsoft Office be as smart as saying, this logo has been represented seven times already in this communication chain, let's just keep the most recent. That would be great. Then as you're sending around version control for documents and you have version two on Monday and you're up to version eight by Thursday, all those versions are still stuck in the email. Why can't Microsoft be smart enough to say, would you like to keep all the previous versions, yes or no? It could eliminate that bottleneck and be a little bit more productive.
How are customer service and technical support?
I have to give support a grade 100. When you call Microsoft, you actually get a Zones employee that says, "Hello, you've reached Microsoft's concierge desk." They outsource that to us. I have to say 100 perfect, they were great.
How was the initial setup?
The initial setup is a one button set up.
What other advice do I have?
I just came from IBM before I rejoined Zones. They are still on Lotus notes there. I would say Microsoft is always on the cutting edge and I feel every time when I come back to Microsoft, Outlook and all the other tool sets engaged in there, that it has always been a better experience. Absolutely.
On a scale of one to ten, I would probably give Microsoft 365 Business an 8, just because of those things that we spoke about. I spend a lot of hours a week cutting and pasting, when I think it should all be connected somehow.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Head of Digital at a real estate/law firm with 201-500 employees
Comprehensive, with RPA for automation and power apps included
Pros and Cons
- "Everything that you need is included inside."
- "Microsoft 365 Business is considered to be one of the best when you compare it with other operating systems or Office suites."
- "They should have a consolidated app, rather than have different applications with a different app."
What is most valuable?
I like that it is very comprehensive.
Everything that you need is included inside.
Microsoft 365 Business is considered to be one of the best when you compare it with other operating systems or Office suites. I don't think that the free versions are compatible with what Microsoft 365 is carrying. The OpenOffice Suite is not as well received and Mac is also using Microsoft Office Suite because they are considered to be the best.
What needs improvement?
There is always room for improvement.
They should have a consolidated app, rather than have different applications with a different app. It is a bit annoying.
Consolidated apps are better than having individual apps for different applications.
Recently, they have upgraded a lot. They even have the RPA for automation and RPA for using Power Automate. They even have the power apps that create the power apps themselves.
They do have something in SharePoint that is not really very flexible in creating SharePoint as the internet website.
If they could convert SharePoint to become an internet website where you can create your own internet website for the public, it would be much better.
With SharePoint, there is always a header at the top that indicates that it is SharePoint, and most websites don't like that. If you are using a platform for SharePoint, they always have that. They could always change that to become a footer to say that it is SharePoint.
People would need to look for another developer to develop a website that is not really that user-friendly from an integration perspective.
For how long have I used the solution?
We use the Enterprise Suite.
What other advice do I have?
I would rate Microsoft 365 Business a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior System Administrator at Debre Markos University
High performance, simple to install, and easy to use
Pros and Cons
- "The most valuable features have been the performance and ease of use."
- "Microsoft 365 Business could improve by being more secure."
What is our primary use case?
Microsoft 365 Business can be used for many purposes. For example, Outlook for emails.
What is most valuable?
The most valuable features have been the performance and ease of use.
What needs improvement?
Microsoft 365 Business could improve by being more secure.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately three years.
What do I think about the scalability of the solution?
We have approximately 3,000 people using this solution.
How was the initial setup?
The solution is easy to install.
What's my experience with pricing, setup cost, and licensing?
There is a monthly subscription for the use of this solution.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: September 2026
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