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it_user1461546 - PeerSpot reviewer
IT Manager at a insurance company with 51-200 employees
Real User
Simple, informative, easy to install, and has good support
Pros and Cons
  • "The adaptability is very easy."
  • "I would like to see more security features included."

What is our primary use case?

We use this solution for a number of reasons. We use it for email, antivirus, OneDrive, Teams, various planners, and Power BI.

We can use many features that are available on the cloud.

What is most valuable?

It's quite simple and informative.

The adaptability is very easy. It is connected to many other platforms which also makes it easier.

What needs improvement?

Security is an area that needs improvement. The advanced security would be at the ultimate operating system level with advanced security where you would not have to rely on third-party security.

I would like to see more security features included.

For how long have I used the solution?

We have been using Microsoft as a product for a number of years, and we have been using Microsoft 365 Business for three years.

We are using the latest version.

Buyer's Guide
Microsoft 365 Business
August 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,349 professionals have used our research since 2012.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

What do I think about the scalability of the solution?

I don't have any issues with the scalability of this solution. We have approximately 180 people who are using it in our organization.

How are customer service and support?

We have contacted technical support. 

You have partner support and you have general region Microsoft support.

They have primary level support and anything more than that goes to Microsoft directly.

Which solution did I use previously and why did I switch?

Previously, we were using another solution, but Microsoft is easier and everything is synchronized.

How was the initial setup?

The installation is simple. You can manage it yourself. 

Migration can be done through a partner or a migration team. For example, if you have a standalone device or wanted to migrate from any other mail platform, it can be done. It can be done yourself.

Generally, the length of time it takes the migration depends on the size of the partition, the number of accounts you need to migrate, and how many systems need to be done.

What about the implementation team?

We completed the installation ourselves.

What's my experience with pricing, setup cost, and licensing?

It's a cloud-based subscription.

The licensing fee is paid yearly.

What other advice do I have?

I would definitely recommend this solution to others.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1026111 - PeerSpot reviewer
IT Security Manager at a retailer with 10,001+ employees
Real User
Easy to collaborate, simple to manage tasks, but more user interface customization needed
Pros and Cons
  • "It provides a single place to manage all of your tasks. It is easier to collaborate within our team or outside of them."
  • "The solution could improve by providing more customization for the user interface."

What is our primary use case?

Microsoft 365 Business is great for collaboration within the company, or between our companies.

What is most valuable?

It provides a single place to manage all of your tasks. It is easier to collaborate within our team or outside of them.

What needs improvement?

The solution could improve by providing more customization for the user interface.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable solution.

We have approximately 50,000 users in my organization using this solution.

How are customer service and technical support?

I did not need to connect support, I did not have any problems.

What other advice do I have?

I would recommend this solution.

I rate Microsoft 365 Business a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
August 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,349 professionals have used our research since 2012.
reviewer1053252 - PeerSpot reviewer
Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees
MSP
A stable, scalable and easily installable solution, with good collaboration abilities
Pros and Cons
  • "My favorite feature is the collaboration."
  • "Windows should be included with the solution since Microsoft is heading towards an SaaS-, cloud-based model."

What is our primary use case?

The solution is usefull for productivity, document editing and sharing, presentation of PowerPoints, spreadsheets, SharePoint threads and emails.

What is most valuable?

My favorite feature is the collaboration.

What needs improvement?

Windows should be included with the solution since Microsoft is heading towards an SaaS-, cloud-based model. It should include Microsoft Windows operating system. If I am going to buy Office suite, I should also get the operating system for this purpose rather than having to worry about purchasing a Windows license and a separate one for Office 365. 

For how long have I used the solution?

I have been using Microsoft 365 Business for about five years now.

What do I think about the stability of the solution?

The solution is definitely stable. I like the fact that one can use Office on the browser.

What do I think about the scalability of the solution?

I believe the solution to be scalable, as it is cloud-based.

How are customer service and technical support?

I never had to open a case with technical support. 

Which solution did I use previously and why did I switch?

I did not use other solutions prior to Microsoft 365 Business. 

How was the initial setup?

The solution is pretty easy to install, although this depends, as there are a lot of products. If one is talking about the entire Office suite, it could take about 40 minutes, although this  varies with a person's laptop.

What about the implementation team?

Installation can be done by oneself. Anyone can install Office. 

What's my experience with pricing, setup cost, and licensing?

The price in general could be cheaper. Being overpriced is what is to be expected from Microsoft.

I believe the subscription to be monthly. 

What other advice do I have?

While the software can be installed on-premises, the solution is cloud based. 

The whole company makes use of the solution. It's on a global level, as the company is international. I would approximate there are 200 users using it in our company.

The product is known. As such, while I would not recommend it per se, I would do so for those who have familiarity with the Microsoft Office ecosystem. It's what they know. 

Microsoft 365 Bus is great when it comes to productivity and I rate it as a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1641867 - PeerSpot reviewer
Investment Analyst at a venture capital & private equity firm with 11-50 employees
Real User
Stable, easy to access, and easy to use
Pros and Cons
  • "The solution has been quite stable."
  • "Occasionally, it does go down, however, for the most part, it's fine."

What is our primary use case?

We primarily use the solution for access to Outlook and One Drive.

What is most valuable?

The most valuable aspect is that it is one the cloud and we can access it from there, which allows us access from anywhere. 

The solution has been quite stable.

The solution has been very easy to use overall.

What needs improvement?

We haven't really had any issues with the solution.

Occasionally, it does go down, however, for the most part, it's fine.

The process should be a bit more seamless.

For how long have I used the solution?

In general, I've been using the solution for ten years or so.

What do I think about the stability of the solution?

The stability is fine, although we have lost connectivity in the past. We just have to restart it and find that it is pretty easy to restart everything.

How are customer service and technical support?

I haven't dealt with technical support in the past. I cannot speak to how helpful or responsive they would be.

However, if I run into any issues, I will often go to Google or the Microsoft website. I find it's pretty easy to find answers to the questions I have online, and therefore do not really need technical support.

What's my experience with pricing, setup cost, and licensing?

We do need to pay a licensing fee, however, I'm unsure as to what the exact cost is or if the fees are paid monthly or annually.

What other advice do I have?

I'd rate the solution at a nine out of ten. If the process was a bit more seamless, I'd give it a perfect score. However, for the most part, I'm happy with the capabilities.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1505082 - PeerSpot reviewer
Assistant Manager System at a financial services firm with 10,001+ employees
Real User
Stable and reliable with the potential to scale
Pros and Cons
  • "The stability and reliability are great."
  • "There are sometimes problems with incompatibility issues with other types of software."

What is our primary use case?

The solution is primarily used for a variety of tasks, from meetings and documents to file sharing. 

What is most valuable?

The solution is very scalable.

The stability and reliability are great.

What needs improvement?

Sometimes, the solution can be more scalable. Sometimes the app crashes in between calls and sometimes it hangs.

There are other kinds of problems with incompatibility issues with other types of software. 

For how long have I used the solution?

I've used the solution for five years. It's been a while. 

What do I think about the stability of the solution?

The solution is very stable and reliable. There are no bugs or glitches. However, we have had issues with it crashing and hanging in some cases, however, that might have to do with its general scalability.

What do I think about the scalability of the solution?

The solution is typically very scalable. It's a cloud-based solution. Therefore, it can be scaled to any number of employees. However, we have had issues with it hanging or crashing, and we're not sure if this is based on the scaling or not. 

We have hundreds of thousands of people in our organization. Pretty much everyone uses it. 

How are customer service and technical support?

I have never asked for any tech support, as we have our internal support team for Office 365, then most of the time, they are able to resolve anything. If they are not able to resolve it, we are not aware of that.

Which solution did I use previously and why did I switch?

We have used some Google applications and other conferencing platforms, such as Skype.

How was the initial setup?

I'm not really aware of the installation process, as we are at the end-user side, however, the services of the cloud are separate in the way that it is installed. We get our client software installed in our office machine, and therefore, we are not aware of the installation part as well. It's just on the machines and ready to go for us. 

What's my experience with pricing, setup cost, and licensing?

The company purchases bulk licenses. However, I'm not sure how much they are. I don't deal with buying or negotiating the pricing. 

What other advice do I have?

I'm a customer and I use it for business purposes. 

We are always on the latest version of the solution, as we are on the cloud, which is continuously and automatically updated. 

I'd rate the solution at an eight out of ten.

I'd recommend the solution to other companies, and most organizations are already using it. However, it depends upon the company, and how the security policy is, and whether they want to use a public cloud-based solution or not.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1632234 - PeerSpot reviewer
Product Manager at a computer software company with 201-500 employees
Real User
Easy to use, very stable, and offers good collaboration capabilities
Pros and Cons
  • "Sharing screens, even on mobile devices, is great."
  • "The online and desktop versions should have the same user experience."

What is our primary use case?

It's very useful to share documents with people. You can also make some comments so people can see them and you can do that while you are working on those documents. The main use case is managing the documents and PowerPoint presentations in the company. We also use Excel and there's the possibility of working with more people on one document simultaneously.

What is most valuable?

It's very easy to work and identify with other people.

The solution is great for sharing documents and collaborating in real-time.

Microsoft Teams is a perfect way to connect with other people in order to chat in meetings, share your screen, and do other collaborative tasks.

It's very stable which is good. When you want to connect with someone, everything is always working perfectly. 

Sharing screens, even on mobile devices, is great.

The initial installation is easy.

I really like this current version due to the fact that it gives you advice on how to deliver your presentations and some design ideas, which is quite helpful.

What needs improvement?

It would be helpful if the product offered a way to filter out background noise. Sometimes people connect in cafes and it's so loud in the background. If they could find a way to filter that out, so you could hear the speaker, that would be great.

It would be ideal if some applications, such as PowerPoint, were more flexible. The online and desktop versions should have the same user experience. 

The purchase process needs to be streamlined. I really struggled just to purchase the solution.

For how long have I used the solution?

I've been using the solution for more than one or two years. 

What do I think about the stability of the solution?

The stability has been good. the product is reliable. there are no bugs or glitches. It doesn't crash or freeze. The performance is consistent. 

What do I think about the scalability of the solution?

In terms of handling multiple people in a meeting, the scalability seems to be pretty good. Many people can join a meeting and you can still share your screen without issue.

How are customer service and technical support?

I don't really deal with technical support. I usually turn to FAQs and look for answers there. I don't contact anyone directly. 

How was the initial setup?

While it was very easy to install it, it was very difficult to purchase it as I was trying to download an account, and then it said that I couldn't do it. Then, they made me download another application that was similar to an authenticator. I did it with my phone number and I couldn't do it straight away. It took me maybe more than one hour just trying to purchase it. In the end, I had to put in a Gmail email address. Then, with that, I did the authentication, and finally, I could put more of my details to prove the purchase. Overall, I didn't really like that part of the experience.

What's my experience with pricing, setup cost, and licensing?

The solution was difficult to purchase. they put up too many barriers and make the process confusing. 

Currently, I have a recurring monthly license. 

Which other solutions did I evaluate?

I did not look at other options before choosing this product. 

What other advice do I have?

I've used it here and there, and have recently purchased and downloaded it to my own computer.

As a cloud-based solution, I am always using the latest version. 

I'd rate the solution at an eight out of ten. Mostly, I'm very happy with its capabilities. 

I'd recommend it to other users. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1629057 - PeerSpot reviewer
Engineering Manager at a manufacturing company with 51-200 employees
Real User
A stable, scalable and easily installable solution with good technical support
Pros and Cons
  • "The solution is scalable."
  • "My main pain point concerns the licensing price, which could be lower."

What is our primary use case?

We use the solution for emails, OneDrive, SharePoint and Microsoft Teams.

What needs improvement?

When it comes to security features, the package is important. The high 11 packages offer security. 

While I don't consider this to be an issue, I believe Microsoft 365 Business to have better internal integration then it does with outside solutions. 

My main pain point concerns the licensing price, which could be lower. 

For how long have I used the solution?

I have been using Microsoft 365 Business for two or three years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

I feel that technical support is pretty good, although we have not had much occasion to make use of it. 

Which solution did I use previously and why did I switch?

Prior to using the solution, we made use of Microsoft Exchange's on-premises version. We use Office 365, which is basically the cloud-based version of Microsoft Exchange. 

How was the initial setup?

The installation is simple, although I do not know how long it took, as I was not responsible for this. 

What's my experience with pricing, setup cost, and licensing?

We pay a monthly subscription fee for the license. It could be lower. 

What other advice do I have?

The solution is cloud-based.

Microsoft dominates the market. Though there are other solutions available, almost everyone is using it, as it offers ease-of-use. 

Our organization has 300 users who are utilizing the solution. 

While I would recommend the solution to others who are contemplating its implementation, I believe that doing so would be superfluous, as it already dominates the market.

I rate Microsoft 365 Business as a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1439427 - PeerSpot reviewer
Delivery Head IT & IS at a non-tech company with 10,001+ employees
Real User
A very stable and flexible solution
Pros and Cons
  • "The best feature of the solution is its flexibility."
  • "I feel that the user interface can be better when it comes to file sharing."

What is our primary use case?

We always use the latest version. 

The solution helps us to manage our business better and to connect with our teams. Nowadays, everybody's working from home and it provides us the ability to stay connected and to continue with our work.

What is most valuable?

The best feature of the solution is its flexibility. 

What needs improvement?

I feel that the user interface can be better when it comes to file sharing. At times, it is too clumsy, especially when there is a need to go to the team channel.

The user interface in respect of access and the channels can also be improved. 

For how long have I used the solution?

I have been using Microsoft 365 Business for one year. 

What do I think about the stability of the solution?

The solution is very stable. 

How are customer service and technical support?

I have not had experience with technical support. 

How was the initial setup?

I cannot comment on the installation as we have not handled it. 

What's my experience with pricing, setup cost, and licensing?

The implementation is company-wide and is already very flexible price-wise. 

There is a yearly licensing cost. 

What other advice do I have?

The solution is cloud based. 

It has around 15,000 users.

I would recommend this solution to others. 

I rate Microsoft 365 Business as a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.