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Fresh Operations Manager at Jerónimo Martins
Real User
Useful application package, straightforward installation, and easy deployment
Pros and Cons
  • "The solution comes with many applications as part of the package which is useful."
  • "The technical support need to improve, I have had bad experiences."

What is our primary use case?

We are using Access, which is part of the Microsoft 365 Business, to analyze databases together as a team. Additionally, we use the other program as part of the package to work collectively on other files and documents.

What is most valuable?

The solution comes with many applications as part of the package which is useful.

For how long have I used the solution?

I have been using this solution for approximately two years.

What do I think about the scalability of the solution?

We have approximately 25 users using this solution in my organization.

Buyer's Guide
Microsoft 365 Business
August 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,349 professionals have used our research since 2012.

How are customer service and support?

The technical support need to improve, I have had bad experiences.

How was the initial setup?

The installation is straightforward and takes approximately 30 minutes.

What about the implementation team?

I did the implementation myself and we need one person to do the maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

We are on an annual license for the solution. The solution could be cheaper overall.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Research Analyst at MarketsandMarkets
Real User
Interactive, easy to use, and flexible
Pros and Cons
  • "In terms of user experience, it is very easy to use and flexible. It is more interactive as compared to the other tools that we have. Its features are more useful than other software solutions."
  • "For the past six months, I have been facing a synchronization issue between the calendar of Microsoft Teams and the calendar of Microsoft Outlook. In Microsoft Teams, I can't see the updated version of some meetings, but Outlook shows the updated version. There is a problem with data synchronization between the calendars of these applications. Both calendars should be synchronized."

What is most valuable?

In terms of user experience, it is very easy to use and flexible. It is more interactive as compared to the other tools that we have. Its features are more useful than other software solutions.

What needs improvement?

For the past six months, I have been facing a synchronization issue between the calendar of Microsoft Teams and the calendar of Microsoft Outlook. In Microsoft Teams, I can't see the updated version of some meetings, but Outlook shows the updated version. There is a problem with data synchronization between the calendars of these applications. Both calendars should be synchronized.

In Microsoft Teams, more controls should be added in terms of broadcasting and webcasting. Sometimes, there is a lag in shifting control and transferring the content to an audience with more than 500 people. They should make it more usable for a large audience. We frequently conduct training sessions with more than 500 people. We also have annual meetings and collaboration with different teams on a single platform, and it gets difficult to shift the control of the presentation to another team. It currently takes a lot of time, which is not helpful when most of the people are attending meetings outside of their office hours. Zoom is comparatively easy for training programs and broadcasting.

For how long have I used the solution?

I have been using this solution for four and a half years. I believe we are using the latest version. It was updated by my company last month.

How was the initial setup?

It was straightforward. We did not do much in terms of the steps. In terms of help from Microsoft for installation, we had technology support teams that made the setup easier.

We were facing issues with the legacy infrastructure. We were not able to leverage some of the features because of the legacy infrastructure and the origin of the licenses for them. That's the reason why we asked for additional support. Their technical staff upgraded the infrastructure, and we then changed the licensing and updated it. That's how we managed to leverage the latest features.

What's my experience with pricing, setup cost, and licensing?

Everything is offered as a bundle package.

What other advice do I have?

I would advise using the latest version of Microsoft Office 365 because it is comparatively enhanced in terms of security and user experience. If you are using the earlier version, it might not be that feasible in terms of the COVID situation and working from home. The latest version is way better than the earlier version.

I would rate Microsoft 365 Business an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Microsoft 365 Business
August 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,349 professionals have used our research since 2012.
reviewer1588632 - PeerSpot reviewer
Managing Partner at a consultancy with 1-10 employees
Real User
Working offline is as easy as working online
Pros and Cons
  • "The features that I like best with Microsoft 365 Business are that the files are available offline."
  • "In terms of what could be improved, they are continuously developing it, but sometimes not necessarily in a good direction. There are changes happening every three months so you actually have to learn some tools again. I'll give you an example. Teams used to be really good and now, I have a feeling that they hired developers from Skype Business because it's actually not very good."

What is most valuable?

The features that I like best with Microsoft 365 Business are that the files are available offline. When I start Confluence, when I'm on the go, let's say on the plane, I can still modify my files and then when I get to coverage they are synchronized with the cloud. That makes it really strong. Then of course there is the Office support. You need to buy Office products anyway these days and it's actually coming in a bundle.

What needs improvement?

In terms of what could be improved, they are continuously developing it, but sometimes not necessarily in a good direction. There are changes happening every three months so you actually have to learn some tools again. I'll give you an example. Teams used to be really good and now, I have a feeling that they hired developers from Skype Business because it's actually not very good.

The same with some other tools which are actually being developed, then all of a sudden they are not as good. For example, OneNote. OneNote is a really good tool or used to be a good tool, but now nowadays, it is a bit like Confluence and other corporate tools. I cannot tag anybody. If I make a note in OneNote, I have to send them an email with the link otherwise nobody will actually check it.

There is room for improvement.

For how long have I used the solution?

I have been using Microsoft 365 Business for about six years.

What do I think about the scalability of the solution?

It is license-based. You can buy one license and you can buy 10 licenses and it still works very well, even if there is a new colleague coming on.

It literally takes 10 minutes to get a new license.

How was the initial setup?

The initial setup is really easy.

The whole architecture is really simple. Since 365 offers these AD login, the globalized login, setting up Windows and Office 365 takes about half an hour. 

I'm actually using a Mac book now for the last two or three months, and that is not complicated either.

What other advice do I have?

On a scale of one to ten, I would rate Microsoft 365 Business somewhere between seven or eight. Let's put it at an eight.

I would recommend Microsoft 365 Business. I would tell people that when they first set it up, I mean the very initial set up, not for the laptop but for the company's set up, they should be clever when choosing the name of the company inside the ecosystem because it seems that when our IT guys chose the name they made a mistake. After the company name they put the company's address, the previous address, and now it stays there forever. So the main SharePoint or the main link to the company's website, still has the company's old address in its name. That's actually stupid, but otherwise I would recommend it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Cyber Security Consultant at Ukroboronprom
Real User
Scales well with a good set of applications included but needs better training
Pros and Cons
  • "We've found the stability to be very good."
  • "It would be ideal if they could improve the cybersecurity of the endpoints, and to provide pictures of new zero-days cybersecurity threats as soon as possible."

What is our primary use case?

The product has multiple use cases. We have solutions for installing endpoint remote work. We have solutions for ERM, ADF systems, and we have systems for cybersecurity.

What is most valuable?

It's a good solution for enterprise-level organizations.

Microsoft is a very trusted brand.

It's very good that it's an all-in-one solution with many Microsoft applications bundled within it.  

It has great tools built in that offer protection of our information.

The product scales well.

We've found the stability to be very good.

What needs improvement?

It would be good, for example, if the solution offered some programs within the solution that could provide training the personnel to use the product. 

It would be ideal if they could improve the cybersecurity of the endpoints, and provide pictures of new zero-days cybersecurity threats as soon as possible.

For how long have I used the solution?

We've been using the solution for two years or so. It's been a while. We got it with our official licenses from Microsoft Business Solution.

What do I think about the stability of the solution?

The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It doesn't give us any trouble. Its performance is reliable.

What do I think about the scalability of the solution?

The scalability is very good. It's great for enterprises and a company can expand it to meet its needs.

We currently have 300 users on the solution right now.

We do have a plan to increase the usage. We want to, in fact, digitalize and transform our corporation, and improve our IT infrastructure, and therefore we have a plan for future growth.

How are customer service and technical support?

We've been very pleased with technical support overall. They are quite helpful and responsive. 

How was the initial setup?

The installation of the solution takes between two and four hours. It's pretty straightforward and doesn't take too long.

What other advice do I have?

I'd rate the solution at a seven out of ten. There are some improvements that could still make it a better product.

That said, I'd recommend the product. Microsoft in Ukraine has a very good CLA, and second-line support is also very good. I'd recommend it to our counterparts and our partners.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director of business development at BELAM ApS
Real User
Top 20
Great apps with good functionality and an easy initial setup
Pros and Cons
  • "The initial setup is very easy."
  • "Teams is, in some respects, lagging behind Skype for Business in some telephone-related features"

What is our primary use case?

We use all aspects of the solution, including SharePoint, Outlook, and Office - whole nine yards.

We're using SharePoint as cloud storage. We are usually using Microsoft Office. We're using Microsoft Project. We are using Microsoft Teams. We're using Skype for business. We're using Excel and Word. We tend to use everything more than average users are using its capabilities.

What is most valuable?

The integration between all of the apps is helpful. 

We're using Excel quite a bit, including Visual Basic, including macros, including all kinds of features there, to do reporting and to generate various reports. This is being used, it is good, and its functionality is great.

Microsoft Project is also used quite a bit and we like how easy it is.

However, some things and applications are still not up to speed. For example, I'm talking to you through a Jabra earpiece. If I speak via Skype for Business, and I want to end the conversation, I can press a button on my earpiece and it drops the call. Skype on Teams doesn't work this way.

I find Microsoft Office 365 initial setup is very easy.

The stability is pretty good.

What needs improvement?

Microsoft has different tweaks on various interfaces. If you look, for example, at where the button to update Microsoft Office software is in Word, Excel, and Outlook, they're in three different places. They need to standardize the design in a lot of ways.

Once you update Office, there's a button which takes you to the Microsoft website that is supposed to show what is new in the latest release of Office. It hasn't been updated for at least half a year. Right now, what's listed there is from February.

Teams is, in some respects, lagging behind Skype for Business in some telephone-related features. For example, if I'm talking to you through our Jabra earpiece and if I speak on Skype for Business, and I want to end the conversation, I can press a button on my earpiece and it drops the call. However, Skype on Teams doesn't work this way. This is the telephony side and integration with voice devices could be better.

In Excel, Microsoft is creating better programming functionality, which would allow you to programme without actually programming, which is easier than Visual Basic. They call it Labmda functionality in a beta release, but they have not released it yet. I wish that it would have been available already.

The Office solution has collaborative capabilities, however, it's not as advanced as, for example, Google Docs. 

If Word colaborative work on a document works in most cases. However, in Excel, two people can work on the same document, however, it's not truly in real-time. 

The product can get expensive. You do need to pay for features and add-ons.

For how long have I used the solution?

I would not be able to pin down exactly when we started using 365 Business as we have been using Microsoft projects for 25 years. However, when it switched to 365 Business, we started using it. That was a couple of years ago.

What do I think about the stability of the solution?

The solution is fairly stable. There are no bugs or glitches. It doesn't really have the best real-time collaborative aspects, however, that's more functionality as opposed to stability.

What do I think about the scalability of the solution?

We have about 100 users on the solution so far. We haven't come across any issues with scalability so far.

How are customer service and technical support?

We have connections to a person who worked at Microsoft, and often, when we have questions, we direct our queries to him instead of Microsoft directly.

How was the initial setup?

We found the initial setup to be quite simple and straightforward. It's not overly complex.

I cannot recall the exact amount of time it took to deploy the solution.

The solution basically maintains itself. It's on the click-to-run version. It does its own updates. I'm trying to be on the biweekly schedule, so that, as soon as they released something new, I'm grabbing it. Sometimes, however, for example, this feature with lambda programming, which was to be released in March, has not come yet.

Beyond that, if any maintenance is needed, we have an IT department that can handle any tasks related to that.

What about the implementation team?

I was able to handle the setup myself. It didn't require us to find an integrator or consultant to help us. It was pretty easy to handle in-house.

What's my experience with pricing, setup cost, and licensing?

The solution can get quite expensive once you add everything that you need as an organization. You do need to pay for product features and add-ons.

What other advice do I have?

We are using the latest version of the solution.

We are currently migrating to the cloud. Most of it's SharePoint, however, it's still a mix of on-prem and cloud. We have to do a complete migration to the cloud eventually.

While there may be some open-source tools on the market, we find that you do get what you pay for and Microsoft does offer quite a bit. In general, I'm mainly used to Microsoft and have been happy with it. I'd recommend it to others.

I'd rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Jorge Costa Neves - PeerSpot reviewer
IT Advisor at Silopor SA
Real User
A standard, stable, and powerful product with easy deployment
Pros and Cons
  • "It is a standard and powerful tool. Because it is a standard tool, everybody uses it."
  • "Their support should be improved in terms of faster response and better resolution."

What is our primary use case?

Excel, Word, Teams, and Outlook are the main solutions that we are using.

What is most valuable?

It is a standard and powerful tool. Because it is a standard tool, everybody uses it.

What needs improvement?

Their support should be improved in terms of faster response and better resolution. The price of its license should also be improved.

For how long have I used the solution?

We have been using Microsoft products for more than 20 years. We have a contract with Microsoft for software licensing.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable in the sense that if you need more users, you can increase the number of licenses. Currently, we have 16 users in our organization. We don't have any plan to increase its usage.

How are customer service and technical support?

I don't have a lot of experience with their support, but I don't like Microsoft's support. They are not fast, and they don't provide an exact solution.

Which solution did I use previously and why did I switch?

We have been using Microsoft solutions for a long time. In the beginning, we used Office 123 and WordPerfect in our company.

How was the initial setup?

It is easy to install. The duration depends on the network, but generally, we can do the installation in ten minutes.

What about the implementation team?

We do it ourselves. We have three people for deployment and maintenance. Two of them are engineers, but one of them is not.

What's my experience with pricing, setup cost, and licensing?

The price of its license should be improved. We have a contract for three years, but we pay on a yearly basis.

What other advice do I have?

I would recommend this solution to others. I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Global Head ICT (CITP & MIE) at The Aga Khan Academies
Real User
Excellent support, easy to set up, and very stable with valuable Microsoft Teams
Pros and Cons
  • "Microsoft Teams, without a shadow of a doubt, is the best platform ever. It is also very stable with a lot of options."
  • "They should simplify breakout rooms a bit. Breakout rooms are probably the most important factor. They have done some work on breakout rooms, but they probably have to do a bit more to make them simpler."

What is most valuable?

Microsoft Teams, without a shadow of doubt, is the best platform ever. 

It is also very stable with a lot of options.

What needs improvement?

They should simplify breakout rooms a bit. Breakout rooms are probably the most important factor. They have done some work on breakout rooms, but they probably have to do a bit more to make them simpler.

For how long have I used the solution?

I have been using this solution for the last eight years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable. Currently, we have over 1,200 users. We are also rolling it out to students, and our number of users will roughly be from 3,500 to 4,000. These users will be across the globe at the following locations: Geneva, Paris, London, Dhaka in Bangladesh, Hyderabad in India, Maputo in Mozambique, Mombasa in Kenya, and few locations in Canada and the US.

How are customer service and technical support?

Their technical support is extremely good. They walk you through, and if needed, they are happy to talk to you for a couple of hours. It doesn't matter whether it is the middle of the night or early morning.

Which solution did I use previously and why did I switch?

For students, we have been using Google Suite, but they are no match with Microsoft. So, we are moving out. A limitation of Google is that it is not present at every location. They were able to deploy it for India and Kenya, but for Mozambique, after trying for six months, they refused. They asked for a lot of information, and we gave them all the information. They kept us waiting for six months, and then they came back and said, "No, sorry, we can't provide." That was very disheartening.

In terms of support, Google is no match with Microsoft. Google probably doesn't provide support.

How was the initial setup?

Its installation is so simple. You just have to turn the service on from the global account, and then a user can just log in to his or her account and download and install it. A user doesn't need support. There is, of course, a bit of difference from user to user, but generally, it is fairly simple. You could just click Next and do it yourself. It takes less than five minutes.

What about the implementation team?

I have done it myself, and I have also seen non-IT users doing it themselves.

What's my experience with pricing, setup cost, and licensing?

Our licensing is annual. We have a Volume Licensing deal with them.

Which other solutions did I evaluate?

We straight away went to Microsoft.

What other advice do I have?

I would recommend this solution without a shadow of doubt. I would rate Microsoft 365 Business a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1588917 - PeerSpot reviewer
Senior Advisor at a consultancy with 11-50 employees
Real User
Has ongoing and fast development and integration with teams
Pros and Cons
  • "Microsoft 365 Business is stable and scalable, and the installation is straightforward as well."
  • "It's still not fully consistent among all the platforms running on Windows and IOS. It's getting better and better, but there's still a lot of consolidation or integration work to be done."

What is our primary use case?

We use the mail client, and we use PowerPoint 365 and Word 365 to produce documents, offers, and documents for our customers.

How has it helped my organization?

It helped a lot, especially with all of us working from the home office and still practically being as though we were at work in the office. That's what helped most.

What is most valuable?

The ongoing and fast development and integration with teams have been valuable features.

The cost for licensing is reasonable.

Microsoft 365 Business is stable and scalable, and the installation is straightforward as well.

What needs improvement?

Ongoing better integration would be good. It's still not fully consistent among all the platforms running on Windows and IOS. It's getting better and better, but there's still a lot of consolidation or integration work to be done.

More easily accessible training modules would be good to have. They exist, but you have to search for them. Ongoing user support and ongoing learning and education in the product, without being offensive, and making that access easier would be a big advantage over today's product. It should not be an aggressive offering, but it should be easy to find so that we don't have to dig for it.

For how long have I used the solution?

I've been using Microsoft 365 Business for about 5 years.

What do I think about the stability of the solution?

With a few exceptions, that are actually lower than they used to be when Microsoft 365 Business was run on-premises, it is very stable.

What do I think about the scalability of the solution?

We are a company of over 1,000 people, so we don't have any scalability problems. I have been in a mid-sized company or at the lower end of an enterprise with 10,000 people, and we had no scalability issues at all.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is reasonable.

What other advice do I have?

I would rate this solution at eight on a scale from one to ten.

There are still a lot of companies, especially small ones, that still rely on on-premises or on a small partner that delivers old style Windows Office environments hosted somewhere locally. I would really encourage all of them to move to Microsoft 365, maybe coached or managed by a third-party. I would suggest that they think in this new style and help and support the use of Microsoft 365, an IT commodity, and not think the old way that it has to be installed and maintained the old way.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.