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Head of Digital
Real User
Comprehensive, with RPA for automation and power apps included
Pros and Cons
  • "Everything that you need is included inside."
  • "They should have a consolidated app, rather than have different applications with a different app."

What is most valuable?

I like that it is very comprehensive.

Everything that you need is included inside.

Microsoft 365 Business is considered to be one of the best when you compare it with other operating systems or Office suites. I don't think that the free versions are compatible with what Microsoft 365 is carrying. The OpenOffice Suite is not as well received and Mac is also using Microsoft Office Suite because they are considered to be the best.

What needs improvement?

There is always room for improvement.

They should have a consolidated app, rather than have different applications with a different app. It is a bit annoying.

Consolidated apps are better than having individual apps for different applications.

Recently, they have upgraded a lot. They even have the RPA for automation and RPA for using Power Automate. They even have the power apps that create the power apps themselves.

They do have something in SharePoint that is not really very flexible in creating SharePoint as the internet website.

If they could convert SharePoint to become an internet website where you can create your own internet website for the public, it would be much better.

With SharePoint, there is always a header at the top that indicates that it is SharePoint, and most websites don't like that. If you are using a platform for SharePoint, they always have that. They could always change that to become a footer to say that it is SharePoint.

People would need to look for another developer to develop a website that is not really that user-friendly from an integration perspective.

For how long have I used the solution?

We use the Enterprise Suite.

What other advice do I have?

I would rate Microsoft 365 Business a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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System Manager at a manufacturing company with 5,001-10,000 employees
Real User
Top 5
Simple to use, makes tasks easier, and scalable
Pros and Cons
  • "One of the most valuable features is this solution makes a lot of tasks easier, such as storing files and the maintenance of your infrastructure. additionally, the solution is easy to use."
  • "One of the only aspects that I do not like about Microsoft is that they release solutions into the market without testing them and rely on users to test them."

What is our primary use case?

We are moving most of our applications to the cloud with Microsoft 365 Business. We use many of the applications, such as OneDrive, Teams, and add-ons.

What is most valuable?

One of the most valuable features is this solution makes a lot of tasks easier, such as storing files and the maintenance of your infrastructure. additionally, the solution is easy to use.

What needs improvement?

One of the only aspects that I do not like about Microsoft is that they release solutions into the market without testing them and rely on users to test them.

For how long have I used the solution?

I have been using this solution for more than one year.

What do I think about the stability of the solution?

I have had no problems with the stability of Microsoft 365 Business.

What do I think about the scalability of the solution?

The solution in my experience is scalable.

We have approximately 3,500 Active Directory users in my organization and all of them are using Microsoft solutions.

Which solution did I use previously and why did I switch?

When I started out at the company I work for we were previously using an email solution called Lotus Notes.

How was the initial setup?

The installation is not my department. However, from what I have heard it seems some of it is easy, while others parts are more difficult.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is expensive and the price could be reduced. The licensing cost is very high because we are using an E5 license for Microsoft.

What other advice do I have?

I recommend this solution to others.

I rate Microsoft 365 Business an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Cloud Ops Delivery Manager at a tech services company with 10,001+ employees
Real User
Easy to set up, and good communication tools promote collaboration between employees

What is our primary use case?

We mainly use this solution for email, but other services that we use are Teams, Yammer, SharePoint, and others. I used it in my own company, and I also use it with my clients.

How has it helped my organization?

Using the tools provided by Microsoft 365 Business has made the people in our company more collaborative. We are able to better keep in touch with each other using email, Microsoft Teams calls, chats, as well as Yammer.

What is most valuable?

The features that we find good and what we use the most are Outlook and Teams.

What needs improvement?

The dashboard can be made more user-friendly.

For how long have I used the solution?

I have been working with Microsoft 365 Business for more than five years.

What do I think about the

What is our primary use case?

We mainly use this solution for email, but other services that we use are Teams, Yammer, SharePoint, and others. I used it in my own company, and I also use it with my clients.

How has it helped my organization?

Using the tools provided by Microsoft 365 Business has made the people in our company more collaborative. We are able to better keep in touch with each other using email, Microsoft Teams calls, chats, as well as Yammer.

What is most valuable?

The features that we find good and what we use the most are Outlook and Teams.

What needs improvement?

The dashboard can be made more user-friendly.

For how long have I used the solution?

I have been working with Microsoft 365 Business for more than five years.

What do I think about the stability of the solution?

The stability is pretty good. We have not had any issues specific to it.

What do I think about the scalability of the solution?

Scalability has not been an issue for us. We had bought enough for our requirements and also planned for future needs, so we have not had to scale very much.

In my company, we have between 500 and 1,000 people. The client that I work for has a user base of between 4,000 and 5,000 people.

How was the initial setup?

The initial setup was easy.

What other advice do I have?

In summary, this is a good product and overall, it has been pretty good.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
ENTERPRISE DIGITAL ARCHITECT at a manufacturing company with 51-200 employees
Real User
Top 20
Feature-rich, scalable, easy to install and deploy

What is our primary use case?

We use this solution for everything. We use it every day for our email, our OneDrive, and for our Shadow shared folder.

What is most valuable?

The most valuable feature of this solution is the easy deployment. Being a SaaS service, we don't have to do anything. The deployment is very easy.

What needs improvement?

This solution could be more secure.

For how long have I used the solution?

I have been using Microsoft 365 Business for four years. We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution. We have not had many issues.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable product and we have 300 people in our organization who are using it.…

What is our primary use case?

We use this solution for everything. We use it every day for our email, our OneDrive, and for our Shadow shared folder.

What is most valuable?

The most valuable feature of this solution is the easy deployment. Being a SaaS service, we don't have to do anything. The deployment is very easy.

What needs improvement?

This solution could be more secure.

For how long have I used the solution?

I have been using Microsoft 365 Business for four years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution. We have not had many issues.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable product and we have 300 people in our organization who are using it.

At this time we have no plans to increase our usage.

How are customer service and technical support?

The problem with the technical support is the language. Most of them are from India and I have difficulties understanding their English.

I would like to see local support provided.

How was the initial setup?

The installation is straightforward.

It took approximately two weeks to deploy.

We have a team of two to three engineers to maintain this solution.

What about the implementation team?

We used a consultant integration service t help us with the deployment.

What's my experience with pricing, setup cost, and licensing?

Licensing is on a monthly basis.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Head of Business Intelligence, Analytics and Big Data Service Line at a computer software company with 10,001+ employees
Vendor
Top 5
Good ability to handle large files, a lot of online information, and useful Teams application for conferencing and messaging
Pros and Cons
  • "The most important feature of Microsoft 360 Business is Teams. We use it for our conference calls and messaging. Microsoft Teams reduces the number of emails that I have to send or receive. Microsoft 365 Business has been incredibly useful during this period because of the integration of Teams with Outlook and the ability to store and handle files of large dimensions."
  • "There are some security issues with the platform, and its security should be improved. We have to re-enter the username and password sometimes, which is quite boring for us. The usability of Outlook can be improved. Currently, it is a little bit limited and old-fashioned. They should think about the concept of dealing with emails in Teams. Teams and Outlook together will make it a complete platform. The Teams application is not user-friendly on mobile phones and should be improved."

What is most valuable?

The most important feature of Microsoft 360 Business is Teams. We use it for our conference calls and messaging. Microsoft Teams reduces the number of emails that I have to send or receive.

Microsoft 365 Business has been incredibly useful during this period because of the integration of Teams with Outlook and the ability to store and handle files of large dimensions.

What needs improvement?

There are some security issues with the platform, and its security should be improved. We have to re-enter the username and password sometimes, which is quite boring for us.

The usability of Outlook can be improved. Currently, it is a little bit limited and old-fashioned. They should think about the concept of dealing with emails in Teams. Teams and Outlook together will make it a complete platform.

The Teams application is not user-friendly on mobile phones and should be improved.

For how long have I used the solution?

I have been using this solution for more or less six months.

What do I think about the stability of the solution?

It is stable. It is more stable than before, and I have noticed an improvement in its stability.

How are customer service and technical support?

I am just a user, and I don't interact with their technical support. If required, I am able to find enough material on the internet.

What other advice do I have?

As a user, it is very good. There is also a lot of helpful material available on the internet.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Consulting Director at a consultancy with 51-200 employees
Real User
Good interaction between different products, but the cloud version and the desktop version should have the same experience
Pros and Cons
  • "The interaction between different products is most valuable. I use Excel, Mail, Teams, and PowerPoint, not really much else."
  • "Sometimes, it tries to be a little bit too clever in preempting things that you want to do. The settings can be pretty complicated. It has the desktop version and the cloud version. You can have settings in the cloud version that are impacting your desktop version, but you don't know because you can't see the settings like rules and other things. So, they need to think about the experience. It should be the same if you log in to the cloud or if you log in via desktop."

How has it helped my organization?

Some of the interactive stuff that is available on Teams has been useful during the pandemic.

What is most valuable?

The interaction between different products is most valuable. I use Excel, Mail, Teams, and PowerPoint, not really much else. 

What needs improvement?

Sometimes, it tries to be a little bit too clever in preempting things that you want to do. The settings can be pretty complicated. It has the desktop version and the cloud version. You can have settings in the cloud version that are impacting your desktop version, but you don't know because you can't see the settings like rules and other things. So, they need to think about the experience. It should be the same if you log in to the cloud or if you log in via desktop.

For how long have I used the solution?

I've used Microsoft products for the last 20 years. I don't know for how long have we been on the current version. The upgrades are all centralized in the companies that I've worked for.

How are customer service and technical support?

I have contacted support, and it depends on who you get. I've had experiences where it took quite some time to get to the problem, but I've also had some really good experiences.

How was the initial setup?

It was quite straightforward.

What other advice do I have?

I would rate Microsoft 365 Business a seven out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sr. Manager, Strategic Initiatives at a insurance company with 201-500 employees
Real User
Plenty of functionality, highly scalable, and good technical support
Pros and Cons
  • "The most valuable features I have found with Microsoft 365 Business are the functionality and the ability to utilize Excel to put together an in-depth analysis that could be shared."
  • "The Microsoft 365 Business suite could improve by adding additional template-type tools. For example, if you specifically are creating a fillable form, there are times where I did not find the right type of template that I was looking for."

What is our primary use case?

Everyone in my organization is using Microsoft 365 Business suite. We use Excel for lots of different functionalities, such as reporting. Teams, we utilize for meetings and collaboration, and to share documents within different individualized groups. Additionally, we use Word and PowerPoint.

How has it helped my organization?

Microsoft 365 Business is the standard requirement amongst organizations to have these tools in order to allow their employees to work efficiently.

What is most valuable?

The most valuable features I have found with Microsoft 365 Business are the functionality and the ability to utilize Excel to put together an in-depth analysis that could be shared.

What needs improvement?

The Microsoft 365 Business suite could improve by adding additional template-type tools. For example, if you specifically are creating a fillable form, there are times where I did not find the right type of template that I was looking for. 

In an upcoming release, they should add more user-friendly formatting-type tools within Word and Powerpoint. PowerPoint does a pretty good job of identifying spacing requirements and formatting, whereas Word does not do quite as well.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is highly scalable.

How are customer service and technical support?

The technical support from Microsoft has most of the time been good, they provide resources, support on the web, and have an overall beneficial support system.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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RPA Solutions Architect at a wholesaler/distributor with 10,001+ employees
Real User
Real-time edit and update features are useful

What is most valuable?

The feature I find most valuable is Business 365's real-time edit and updates. You can share files, and it will automatically create the link for you.

For how long have I used the solution?

I've been using Business 365 for about two years.

What do I think about the stability of the solution?

So far, Business 365 has been stable. Microsoft has been around for quite some time already. However, people might think it's unstable if it hasn't been set up correctly. If the IT team hasn't configured it right, then you'll have a hard time using the product itself. That is what I felt prior to joining this company. I thought Business 365 wasn't good, but I realized that the IT team had set it up incorrectly. 

What do I think about the scalability of the solution?

What is most valuable?

The feature I find most valuable is Business 365's real-time edit and updates. You can share files, and it will automatically create the link for you.

For how long have I used the solution?

I've been using Business 365 for about two years.

What do I think about the stability of the solution?

So far, Business 365 has been stable. Microsoft has been around for quite some time already. However, people might think it's unstable if it hasn't been set up correctly. If the IT team hasn't configured it right, then you'll have a hard time using the product itself. That is what I felt prior to joining this company. I thought Business 365 wasn't good, but I realized that the IT team had set it up incorrectly. 

What do I think about the scalability of the solution?

I think Business 365 is scalable because everything is in the cloud right now.

How are customer service and support?

I haven't contacted Microsoft support. Typically, I do my own research about fixes online, so I don't need to contact Microsoft.

How was the initial setup?

I'm unsure about the setup because my company laptop had the solution already installed when I got it.  

What other advice do I have?

I rate Business 365 eight out of 10. It's a good product, but I can't really say whether it's the best, to be honest. But I'll rate it eight. Rating a product 10 means they don't need to improve anything. I rate it eight because Windows is constantly changing and improving it. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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