I primarily use Microsoft 365 Business for Outlook.
Engineer at a manufacturing company with 10,001+ employees
Highly scalable, easy to use, but stability could improve
Pros and Cons
- "The most valuable feature is the ease of use."
- "The solution is very large and PowerPoint and Word crash sometimes. The stability could improve."
What is our primary use case?
What is most valuable?
The most valuable feature is the ease of use.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately two years.
What do I think about the stability of the solution?
The solution is very large and PowerPoint and Word crash sometimes. The stability could improve.
Buyer's Guide
Microsoft 365 Business
June 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the scalability of the solution?
The solution is scalable.
We have approximately 1,000 users using this solution in my organization.
How was the initial setup?
The installation is straightforward.
What other advice do I have?
I would not recommend this solution to others.
I rate Microsoft 365 Business a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Sr. Manager, Strategic Initiatives at a insurance company with 201-500 employees
Plenty of functionality, highly scalable, and good technical support
Pros and Cons
- "The most valuable features I have found with Microsoft 365 Business are the functionality and the ability to utilize Excel to put together an in-depth analysis that could be shared."
- "The Microsoft 365 Business suite could improve by adding additional template-type tools. For example, if you specifically are creating a fillable form, there are times where I did not find the right type of template that I was looking for."
What is our primary use case?
Everyone in my organization is using Microsoft 365 Business suite. We use Excel for lots of different functionalities, such as reporting. Teams, we utilize for meetings and collaboration, and to share documents within different individualized groups. Additionally, we use Word and PowerPoint.
How has it helped my organization?
Microsoft 365 Business is the standard requirement amongst organizations to have these tools in order to allow their employees to work efficiently.
What is most valuable?
The most valuable features I have found with Microsoft 365 Business are the functionality and the ability to utilize Excel to put together an in-depth analysis that could be shared.
What needs improvement?
The Microsoft 365 Business suite could improve by adding additional template-type tools. For example, if you specifically are creating a fillable form, there are times where I did not find the right type of template that I was looking for.
In an upcoming release, they should add more user-friendly formatting-type tools within Word and Powerpoint. PowerPoint does a pretty good job of identifying spacing requirements and formatting, whereas Word does not do quite as well.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately five years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Microsoft 365 Business is highly scalable.
How are customer service and technical support?
The technical support from Microsoft has most of the time been good, they provide resources, support on the web, and have an overall beneficial support system.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
June 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
IT Manager at a insurance company with 51-200 employees
Simple, informative, easy to install, and has good support
Pros and Cons
- "The adaptability is very easy."
- "I would like to see more security features included."
What is our primary use case?
We use this solution for a number of reasons. We use it for email, antivirus, OneDrive, Teams, various planners, and Power BI.
We can use many features that are available on the cloud.
What is most valuable?
It's quite simple and informative.
The adaptability is very easy. It is connected to many other platforms which also makes it easier.
What needs improvement?
Security is an area that needs improvement. The advanced security would be at the ultimate operating system level with advanced security where you would not have to rely on third-party security.
I would like to see more security features included.
For how long have I used the solution?
We have been using Microsoft as a product for a number of years, and we have been using Microsoft 365 Business for three years.
We are using the latest version.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable product.
What do I think about the scalability of the solution?
I don't have any issues with the scalability of this solution. We have approximately 180 people who are using it in our organization.
How are customer service and technical support?
We have contacted technical support.
You have partner support and you have general region Microsoft support.
They have primary level support and anything more than that goes to Microsoft directly.
Which solution did I use previously and why did I switch?
Previously, we were using another solution, but Microsoft is easier and everything is synchronized.
How was the initial setup?
The installation is simple. You can manage it yourself.
Migration can be done through a partner or a migration team. For example, if you have a standalone device or wanted to migrate from any other mail platform, it can be done. It can be done yourself.
Generally, the length of time it takes the migration depends on the size of the partition, the number of accounts you need to migrate, and how many systems need to be done.
What about the implementation team?
We completed the installation ourselves.
What's my experience with pricing, setup cost, and licensing?
It's a cloud-based subscription.
The licensing fee is paid yearly.
What other advice do I have?
I would definitely recommend this solution to others.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees
A stable, scalable and easily installable solution, with good collaboration abilities
Pros and Cons
- "My favorite feature is the collaboration."
- "Windows should be included with the solution since Microsoft is heading towards an SaaS-, cloud-based model."
What is our primary use case?
The solution is usefull for productivity, document editing and sharing, presentation of PowerPoints, spreadsheets, SharePoint threads and emails.
What is most valuable?
My favorite feature is the collaboration.
What needs improvement?
Windows should be included with the solution since Microsoft is heading towards an SaaS-, cloud-based model. It should include Microsoft Windows operating system. If I am going to buy Office suite, I should also get the operating system for this purpose rather than having to worry about purchasing a Windows license and a separate one for Office 365.
For how long have I used the solution?
I have been using Microsoft 365 Business for about five years now.
What do I think about the stability of the solution?
The solution is definitely stable. I like the fact that one can use Office on the browser.
What do I think about the scalability of the solution?
I believe the solution to be scalable, as it is cloud-based.
How are customer service and technical support?
I never had to open a case with technical support.
Which solution did I use previously and why did I switch?
I did not use other solutions prior to Microsoft 365 Business.
How was the initial setup?
The solution is pretty easy to install, although this depends, as there are a lot of products. If one is talking about the entire Office suite, it could take about 40 minutes, although this varies with a person's laptop.
What about the implementation team?
Installation can be done by oneself. Anyone can install Office.
What's my experience with pricing, setup cost, and licensing?
The price in general could be cheaper. Being overpriced is what is to be expected from Microsoft.
I believe the subscription to be monthly.
What other advice do I have?
While the software can be installed on-premises, the solution is cloud based.
The whole company makes use of the solution. It's on a global level, as the company is international. I would approximate there are 200 users using it in our company.
The product is known. As such, while I would not recommend it per se, I would do so for those who have familiarity with the Microsoft Office ecosystem. It's what they know.
Microsoft 365 Bus is great when it comes to productivity and I rate it as a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Investment Analyst at a venture capital & private equity firm with 11-50 employees
Stable, easy to access, and easy to use
Pros and Cons
- "The solution has been quite stable."
- "Occasionally, it does go down, however, for the most part, it's fine."
What is our primary use case?
We primarily use the solution for access to Outlook and One Drive.
What is most valuable?
The most valuable aspect is that it is one the cloud and we can access it from there, which allows us access from anywhere.
The solution has been quite stable.
The solution has been very easy to use overall.
What needs improvement?
We haven't really had any issues with the solution.
Occasionally, it does go down, however, for the most part, it's fine.
The process should be a bit more seamless.
For how long have I used the solution?
In general, I've been using the solution for ten years or so.
What do I think about the stability of the solution?
The stability is fine, although we have lost connectivity in the past. We just have to restart it and find that it is pretty easy to restart everything.
How are customer service and technical support?
I haven't dealt with technical support in the past. I cannot speak to how helpful or responsive they would be.
However, if I run into any issues, I will often go to Google or the Microsoft website. I find it's pretty easy to find answers to the questions I have online, and therefore do not really need technical support.
What's my experience with pricing, setup cost, and licensing?
We do need to pay a licensing fee, however, I'm unsure as to what the exact cost is or if the fees are paid monthly or annually.
What other advice do I have?
I'd rate the solution at a nine out of ten. If the process was a bit more seamless, I'd give it a perfect score. However, for the most part, I'm happy with the capabilities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product Manager at a computer software company with 201-500 employees
Easy to use, very stable, and offers good collaboration capabilities
Pros and Cons
- "Sharing screens, even on mobile devices, is great."
- "The online and desktop versions should have the same user experience."
What is our primary use case?
It's very useful to share documents with people. You can also make some comments so people can see them and you can do that while you are working on those documents. The main use case is managing the documents and PowerPoint presentations in the company. We also use Excel and there's the possibility of working with more people on one document simultaneously.
What is most valuable?
It's very easy to work and identify with other people.
The solution is great for sharing documents and collaborating in real-time.
Microsoft Teams is a perfect way to connect with other people in order to chat in meetings, share your screen, and do other collaborative tasks.
It's very stable which is good. When you want to connect with someone, everything is always working perfectly.
Sharing screens, even on mobile devices, is great.
The initial installation is easy.
I really like this current version due to the fact that it gives you advice on how to deliver your presentations and some design ideas, which is quite helpful.
What needs improvement?
It would be helpful if the product offered a way to filter out background noise. Sometimes people connect in cafes and it's so loud in the background. If they could find a way to filter that out, so you could hear the speaker, that would be great.
It would be ideal if some applications, such as PowerPoint, were more flexible. The online and desktop versions should have the same user experience.
The purchase process needs to be streamlined. I really struggled just to purchase the solution.
For how long have I used the solution?
I've been using the solution for more than one or two years.
What do I think about the stability of the solution?
The stability has been good. the product is reliable. there are no bugs or glitches. It doesn't crash or freeze. The performance is consistent.
What do I think about the scalability of the solution?
In terms of handling multiple people in a meeting, the scalability seems to be pretty good. Many people can join a meeting and you can still share your screen without issue.
How are customer service and technical support?
I don't really deal with technical support. I usually turn to FAQs and look for answers there. I don't contact anyone directly.
How was the initial setup?
While it was very easy to install it, it was very difficult to purchase it as I was trying to download an account, and then it said that I couldn't do it. Then, they made me download another application that was similar to an authenticator. I did it with my phone number and I couldn't do it straight away. It took me maybe more than one hour just trying to purchase it. In the end, I had to put in a Gmail email address. Then, with that, I did the authentication, and finally, I could put more of my details to prove the purchase. Overall, I didn't really like that part of the experience.
What's my experience with pricing, setup cost, and licensing?
The solution was difficult to purchase. they put up too many barriers and make the process confusing.
Currently, I have a recurring monthly license.
Which other solutions did I evaluate?
I did not look at other options before choosing this product.
What other advice do I have?
I've used it here and there, and have recently purchased and downloaded it to my own computer.
As a cloud-based solution, I am always using the latest version.
I'd rate the solution at an eight out of ten. Mostly, I'm very happy with its capabilities.
I'd recommend it to other users.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Human Resources at a manufacturing company with 201-500 employees
Stable, scalable, easy to install, and includes an internal employee chatbox
Pros and Cons
- "I don't have any issues with Microsoft 365 Business, it's a good tool."
- "The backup option should be included in Microsoft 365 Business."
What is our primary use case?
We use Microsoft 365 Business for email and Teams, which has an internal chatbox for employees.
What is most valuable?
I don't have any issues with Microsoft 365 Business, it's a good tool.
What needs improvement?
It would be helpful if the calendar was improved. It could be better, more user-friendly, and better integrated.
If you are deleting your data and relying on backup, the backups do not exist, they are not there. The backup option should be included in Microsoft 365 Business.
For how long have I used the solution?
I have been using Microsoft 365 Business for six months.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable product.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable product.
We have approximately 300 people in our organization who use this solution.
Which solution did I use previously and why did I switch?
We also use Google.
How was the initial setup?
The installation was good, it was straightforward. We did not have any issues with the installation. It only took 10 to 15 minutes.
What about the implementation team?
I completed the installation myself. I did not use the help of an integrator or reseller.
What's my experience with pricing, setup cost, and licensing?
It's a business account, the organization pays for the licensing fees.
What other advice do I have?
I would recommend this solution to other users.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Delivery Head IT & IS at a non-tech company with 10,001+ employees
A very stable and flexible solution
Pros and Cons
- "The best feature of the solution is its flexibility."
- "I feel that the user interface can be better when it comes to file sharing."
What is our primary use case?
We always use the latest version.
The solution helps us to manage our business better and to connect with our teams. Nowadays, everybody's working from home and it provides us the ability to stay connected and to continue with our work.
What is most valuable?
The best feature of the solution is its flexibility.
What needs improvement?
I feel that the user interface can be better when it comes to file sharing. At times, it is too clumsy, especially when there is a need to go to the team channel.
The user interface in respect of access and the channels can also be improved.
For how long have I used the solution?
I have been using Microsoft 365 Business for one year.
What do I think about the stability of the solution?
The solution is very stable.
How are customer service and technical support?
I have not had experience with technical support.
How was the initial setup?
I cannot comment on the installation as we have not handled it.
What's my experience with pricing, setup cost, and licensing?
The implementation is company-wide and is already very flexible price-wise.
There is a yearly licensing cost.
What other advice do I have?
The solution is cloud based.
It has around 15,000 users.
I would recommend this solution to others.
I rate Microsoft 365 Business as a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: June 2025
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