Microsoft 365 Business Reviews

We use the product to collaborate for client meetings via video calls using Teams. We can also use it for storage and share documents with other colleagues.

The product's most valuable features are quick integration and video calls.

The platform's pricing needs improvement.

We have been using Microsoft 365 Business for ten years.

It is a stable platform.

The technical support team responds to the queries.

I use Google Docs sometimes.

The initial setup process is straightforward. It takes a few minutes to complete once connected to the internet.

The product can be implemented with the help of an in-house team.

The product's pricing could be better. 

I recommend Microsoft 365 Business and rate it an eight out of ten.

We've been using Microsoft to communicate with clients via email.

The solution has all the necessary features and automation tools required.

While using the screen sharing feature in Microsoft Teams, the screen sometimes gets stuck when we move into the remote desktop. They should work on that particular area.

We have been using the solution for nine years.

It is a stable solution. But sometimes, the solution drops for a minute. Apart from that, I have not seen any stability issues so far. I rate the solution's stability as a ten.

It is a scalable solution. More than a thousand employees in our organization use the solution. I rate its scalability as a ten.

The solution is already installed in the system. We just have to put in the credentials and log in.

You need to purchase the license.

I recommend the solution as it is the best in the market compared to other vendors like Gmail, Yahoo, etc. It is an apt solution for corporations because they get Microsoft Teams, wherein they can connect with their peers for any issues. I rate the solution as a ten.

I primarily use the solution for the Microsoft Office Suite and Outlook.

I used to use 365 when I was at IBM, and, at later stages in my career, at other companies. I used to have my own license at home. Now, I have my own consulting firm. Recently, I got a laptop. I felt that transferring all the information from one laptop to the other was a painful experience. I got 365, as it is in the cloud, and due to that, I can just download my user information and I'm ready to go. 

The solution is stable. 

I like that it is easy to transfer to different devices, such as a different laptop. Everything is cloud-based, which I appreciate.

While I like the fact that Microsoft is constantly updating its services, I also like the fact that Excel is pretty much the same since I started using it on Day One. 

Coming from larger companies, if you had 365 questions for Microsoft, it was hard to get a hold of them. The one way I could get answers was by talking to a friend, or one who has used 365 as well. Microsoft has no time for the little guy. I can Google to look for answers, however, you run the risk of getting answers that are baseless. It would be easier to use if you could get better help if you need it. 

Most Microsoft applications are not the most user-friendly.

I've used the product for a while. I've always used Microsoft for the most part.

The stability has been fine for the most part.

As an individual user, getting a hold of technical support can be difficult. Once, I actually found a number and I waited for an hour and a half. The guy who helped me, I can't thank him enough. He went beyond. I was extremely happy about the assistance. That said, typically, it's hard to get help.

I've used G Suite before as well. However, I'm a Microsoft guy. I'm 65, so I've used Microsoft all my life. G Suite is extremely good, however, as I see it, I'm not comfortable with it. I see the younger people getting faster with it. 

The cost of the solution is approximately $120 a year.

I'm an end-user of the solution. We mostly work with IBM, which is a bigger part of our offering.

While there's a way to use it on an enterprise level, I can only speak to individual usage. I personally like the fact that it's on the cloud and it's easy to access my documents from anywhere. 

I'd rate the solution at a seven out of ten. For the most part, the solution has been great. 

Microsoft 365 Business is used within businesses for all the Office applications within the package. The reality is most of my clients are using Google Docs or Google software but some clients need to have an offline solution. They will have Microsoft software that synchronizes to the cloud.  Microsoft 365 Business comes with all the Office software, such as OneDrive, Outlook, and Exchange.  It is good for collaboration and sharing. The largest benefit today is that it integrates with Teams which is quite useful and the overall integration is good.

Microsoft 365 Business has an abundance of features.

Google Docs and Google Sheets are much more flexible than Microsoft 365 Business software. Additionally, I have found one of the biggest issues with any of the Microsoft management platforms is they are tremendously unintuitive. However, you get used to it, you accept it, and you work away on it.

Google is much more versatile, and they provide a different experience. That is not to say that they are better or worse.

The solution could improve on the synchronization. The synchronization depends on the time of the day and what is happening in the USA. For example, when Americas wakes up, everything slows down at that point but it is to be expected. Sometimes it can take up to 24 hours to synchronize changes. The same is true for Google but they do it differently. There is a lot less frustration around Google Workspace than there is around Microsoft 365.

I have been using Microsoft 365 Business for approximately a couple of years.

The solution is stable. However, the problem with Microsoft, in general, is the management platform is incredibly slow. The synchronization and platform can be very slow because you have one platform with probably millions of dependencies, this can affect performance. You do not have these issues with Google, G Suite, or Google Workspace. When you make any kind of change to Microsoft 365 business, nine times out of ten, it is going to work. It is a very complex platform but it does not have to be.

Microsoft 365 Business is scalable enough.

I have approximately 50 customers using the solution. The majority of my customers are using Google Workspace.

Microsoft technical support is good. A lot of the time I know more than tech support, but that is only because I have been using these solutions for a long time. You have to go through the process to get technical support similar to any big company. They are professional and good communicators. However, it is a bit of a lengthy process to actually get to where you need to go, this is something you have to accept. There are different levels of support and you have to follow the process which is understandable.

I have used Google Workspace.

The implementation of Microsoft 365 Business is easy. You have an installer, you deploy it, and it installs offline. You can also access the solution through the portal.

I have been involved in the implementation of the solution. I work with other companies and their IT departments to oversee the operations. I help with configuration changes, some training, and anything else they might need.

The price of the Microsoft 365 Business is fair. It is a great suite of products, but then there are other great products on the market as well. The main concern is competition. With Microsoft generally, it comes down to what people have become familiar with, what people have grown up using when they were younger, and when they are older. It depends on the actual adoption of the environment that they work in. The price is not an issue, it is about what people are used to using, and what they are familiar with is what influences their purchase.

Customers can sign up for an annual commitment where they are paying monthly, but it is an annual commitment. I mostly sell annual commitment and it is paid monthly. Which allows them in certain situations to roll the license over. For example, If someone leaves the company, then the license can be allocated to somebody else without having to buy an additional license.

I have evaluated other solutions.

I have been using Microsoft for over 20 years and when you use Microsoft for a certain period of time, you get used to the way they do things, whether or not you like it, it does not matter. Microsoft is not the most intuitive of platforms, with regards to their Azure cloud. From a UX point of view, I would rate it approximately a six or seven out of ten. However, from a functionality point of view, I would rate it approximately an eight out of ten.

If someone is looking for a fully integrated solution that is not Google, then the next best choice is Microsoft 365. From a cost point of view, Google Workspace and Microsoft costs are not complicated anymore. Microsoft does become more expensive when you start adding on features. Google does not have that issue. I mostly recommend Google Workspace over Microsoft. The only reason somebody would want Microsoft over Google is that they are used to the Microsoft desktop applications. Microsoft Azure is not the most user-friendly platform compared to AWS, for example.  Most of the time, I recommend Google Workspace.

I rate Microsoft 365 Business a seven out of ten.

We always use the latest version. 

We use the solution for SharePoint, documents and email.

The OneDrive part could be more user-friendly, because many people want to use it. The sharing of the documents, such as files, should be addressed in respect of using a personal user. 

We have been using Microsoft 365 Business for two years.

The solution is stable.

The solution is easy to expand to accommodate multiple users. 

We have an internal tech support team that helps us with issues that arise. 

Our cloud solution was with Microsoft.

The installation is convenient and they handled it for us from the office. 

The installation and deployment are easy to undertake, as we already have a Microsoft package. This comes with Teams, Outlook, Excel and PowerPoint.

The organization is responsible for the license. 

I believe we have around 10,000 users.

I would definitely recommend the solution to others. 

I rate Microsoft 365 Business as a nine or nine-point-five out of ten.

We are using Microsoft 365 Business for many of the applications that it includes, such as all the office applications, Dynamics, and Power BI.

We moved from the on-premise version of Office which had limitations. The cloud version has given us more agility and the ability to focus on the service instead of on the administration. We can spend more time on our core business instead of on the IT teams.

The current product they provide has been very satisfying. The email service has been operating perfectly. Dynamics CRM is the best and competes well with the non-CRM products in the market, such as Salesforce.

Microsoft needs to enhance its part in service management. I believe they have a product called Orchestrator, it does not get the same benefits and functionality as the rest of the solutions such as Dynamics or Office 365. They can improve by providing more integration with other solutions to cover the full business spectrum of needs, this would be a great benefit.

Office 365 Business needs to fully be shifted to the cloud because of the improved functionality. Many corporations, such as ours, are looking to be fully implemented on the cloud. The domain functionality and active directory should be fully available on the cloud platform. They need to look at this point because having things local, such as local domain and local policy, need to be shifted and available on the Office 365 platform. This would be good for corporations to have a full cloud solution.

I have been using this solution for approximately nine years.

The solution is highly stable. If there is ever an issue it is minor, they provide an uptime of approximately 99 percent.

Microsoft 365 Business is scalable.

The basic support is not very good. The first level technical team, they need a big improvement because their knowledge is very limited. I think they are just reading a knowledge base script and trying to solve the problem. They are not very technical to be able to solve a problem directly. You need to go around and around with Microsoft in order to get your problem solved. However, if you have the premier support contract, this would be easy for you to manage your issues, even if you have big problems. For the normal support basic support, they need to improve it. I think this is the weakest point for Microsoft.

The initial installation was very easy.

The solution is expensive. Basic support comes free with the regular subscription but the premier support cost extra.

I would highly recommend this solution to others.

I rate Microsoft 365 Business a nine out of ten.

We are using Access, which is part of the Microsoft 365 Business, to analyze databases together as a team. Additionally, we use the other program as part of the package to work collectively on other files and documents.

The solution comes with many applications as part of the package which is useful.

I have been using this solution for approximately two years.

We have approximately 25 users using this solution in my organization.

The technical support need to improve, I have had bad experiences.

The installation is straightforward and takes approximately 30 minutes.

I did the implementation myself and we need one person to do the maintenance of the solution.

We are on an annual license for the solution. The solution could be cheaper overall.

I rate Microsoft 365 Business an eight out of ten. 

We primarily use it in our company for business purposes. It's mandated that we use it. Our company uses it primarily for the Microsoft Office Suite - including Word, Excel, and PowerPoint. It is used for everyday work in the office.

We have found One Note and One Drive to be very useful applications.

The solution is very easy to use and is designed to be very user-friendly.

We've found the solution to be quite stable.

The scalability is good. It's been sufficient for our office needs.

The initial setup is extremely simple and straightforward.

The solution could provide us with more storage. It's always good to have more space available if we need it.

It would be ideal if the licenses covered more devices. It would be nice if one license, for example, allowed a user to access it from at least five devices.

Microsoft should add Visio to their business suite and not have it as a separate application.

I've been using the solution for at least two years at this point. It's been a while.

The solution, over, has been very stable. There are no bugs or glitches. It doesn't crash or freeze. Its performance has been reliable.

The solution can scale well. It is my understanding that we have one terabyte of storage and I'm not yet filling it up completely. It's sufficient enough for us in terms of size and scope.

We have about 200 users on the solution currently.

We likely will expand the usage. If we add employees, we will add them to the solution. As the business grows, our use of this product likely will too.

I've never been in touch with Microsoft's technical support. We have our own in-house IT engineers, and, if we run into any issues, we call them.

That said, there haven't been any issues with this product and therefore technical support hasn't really been required.

The initial setup is not complex at all. It's very easy and quite straightforward. 

You just need an internet connection, a working account, and that's it. It's very fast to deploy.

I set the solution up myself. I did not need the assistance of an integrator or consultant. It was very easy to handle without outside professional help.

The solution offers different licensing options. My understanding is that they have a lifetime license as well. Although I use this solution through my company, if I were to purchase it myself, I would likely choose to go with a lifetime license.

Our company provides us with Office 365 and I am using it on my phone, on my tablet, and on my laptop. I use the company account.

I'd rate the solution, on a scale from one to ten, at a nine. There isn't any other solution on the market currently that can compare to it or compete with it. 

I'd recommend the solution to other users and organizations.