Manager Software Development at a financial services firm with 10,001+ employees
Real User
OneDrive is a great feature and can be extracted where necessary; lacks some basic features
Pros and Cons
  • "OneDrive feature is great."
  • "Lacks some additional features."

What is our primary use case?

We mainly use the solution for business communication, particularly the Teams feature. We're customers of Microsoft and I'm a manager of software development.

What is most valuable?

The most valuable feature is OneDrive. It does everything in the one place and then you can use it to extract anywhere.

What needs improvement?

I'd like to see some extra basic features included in the package. 

For how long have I used the solution?

I've been using this solution for a couple of years.

Buyer's Guide
Microsoft 365 Business
March 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable. 

What other advice do I have?

I rate the solution seven out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Security Manager at a retailer with 10,001+ employees
Real User
Easy to collaborate, simple to manage tasks, but more user interface customization needed
Pros and Cons
  • "It provides a single place to manage all of your tasks. It is easier to collaborate within our team or outside of them."
  • "The solution could improve by providing more customization for the user interface."

What is our primary use case?

Microsoft 365 Business is great for collaboration within the company, or between our companies.

What is most valuable?

It provides a single place to manage all of your tasks. It is easier to collaborate within our team or outside of them.

What needs improvement?

The solution could improve by providing more customization for the user interface.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable solution.

We have approximately 50,000 users in my organization using this solution.

How are customer service and technical support?

I did not need to connect support, I did not have any problems.

What other advice do I have?

I would recommend this solution.

I rate Microsoft 365 Business a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
March 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Product Manager at a computer software company with 201-500 employees
Real User
Easy to use, very stable, and offers good collaboration capabilities
Pros and Cons
  • "Sharing screens, even on mobile devices, is great."
  • "The online and desktop versions should have the same user experience."

What is our primary use case?

It's very useful to share documents with people. You can also make some comments so people can see them and you can do that while you are working on those documents. The main use case is managing the documents and PowerPoint presentations in the company. We also use Excel and there's the possibility of working with more people on one document simultaneously.

What is most valuable?

It's very easy to work and identify with other people.

The solution is great for sharing documents and collaborating in real-time.

Microsoft Teams is a perfect way to connect with other people in order to chat in meetings, share your screen, and do other collaborative tasks.

It's very stable which is good. When you want to connect with someone, everything is always working perfectly. 

Sharing screens, even on mobile devices, is great.

The initial installation is easy.

I really like this current version due to the fact that it gives you advice on how to deliver your presentations and some design ideas, which is quite helpful.

What needs improvement?

It would be helpful if the product offered a way to filter out background noise. Sometimes people connect in cafes and it's so loud in the background. If they could find a way to filter that out, so you could hear the speaker, that would be great.

It would be ideal if some applications, such as PowerPoint, were more flexible. The online and desktop versions should have the same user experience. 

The purchase process needs to be streamlined. I really struggled just to purchase the solution.

For how long have I used the solution?

I've been using the solution for more than one or two years. 

What do I think about the stability of the solution?

The stability has been good. the product is reliable. there are no bugs or glitches. It doesn't crash or freeze. The performance is consistent. 

What do I think about the scalability of the solution?

In terms of handling multiple people in a meeting, the scalability seems to be pretty good. Many people can join a meeting and you can still share your screen without issue.

How are customer service and technical support?

I don't really deal with technical support. I usually turn to FAQs and look for answers there. I don't contact anyone directly. 

How was the initial setup?

While it was very easy to install it, it was very difficult to purchase it as I was trying to download an account, and then it said that I couldn't do it. Then, they made me download another application that was similar to an authenticator. I did it with my phone number and I couldn't do it straight away. It took me maybe more than one hour just trying to purchase it. In the end, I had to put in a Gmail email address. Then, with that, I did the authentication, and finally, I could put more of my details to prove the purchase. Overall, I didn't really like that part of the experience.

What's my experience with pricing, setup cost, and licensing?

The solution was difficult to purchase. they put up too many barriers and make the process confusing. 

Currently, I have a recurring monthly license. 

Which other solutions did I evaluate?

I did not look at other options before choosing this product. 

What other advice do I have?

I've used it here and there, and have recently purchased and downloaded it to my own computer.

As a cloud-based solution, I am always using the latest version. 

I'd rate the solution at an eight out of ten. Mostly, I'm very happy with its capabilities. 

I'd recommend it to other users. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Joao Alves - PeerSpot reviewer
Risk Manager at Novo Banco
Real User
Top 20
A stable solution which is easy to use, has good tech support and is conveniently priced
Pros and Cons
  • "The solution is easy to use."
  • "The diagnostics is an issue that needs to be addressed, as it cannot be seen when needed."

What is our primary use case?

As the solution is cloud-based, we employ the latest version. 

The solution is really important. It can work anywhere. One only need have an internet connection, so it's pretty safe.

What needs improvement?

The diagnostics is an issue that needs to be addressed, as it cannot be seen when needed. 

Furthermore, there is insufficient on-line information in respect of what is transpiring in real time concerning conferencing. 

For how long have I used the solution?

I have been using Microsoft 365 Business for three years.

What do I think about the stability of the solution?

The solution performs with stability.

How are customer service and technical support?

The technical support is fine.

Which solution did I use previously and why did I switch?

As we were already using Microsoft, use of these sheets was the next logical step. 

How was the initial setup?

The initial setup was straightforward, although I do not recall how long it took. 

What about the implementation team?

I was not involved in the implementation of the solution. 

What's my experience with pricing, setup cost, and licensing?

The licensing is monthly. 

Its price is fine. 

What other advice do I have?

I am not a manager of the solution. We solely make use of it. 

The solution is easy to use. 

Everyone in our organization is making use of it. This accounts for 3,000 or 4,000 users. 

I would recommend the solution to others. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Insolvency Practitioner and Director at a financial services firm with 11-50 employees
Real User
Unstable with a difficult licensing process and an inability to scale down effectively
Pros and Cons
  • "The initial setup is very straightforward."
  • "The solution isn't stable."

What is our primary use case?

We primarily use the solutions for the email services on offer. We are able to share the software and Excel spreadsheets quite often. 

What is most valuable?

The solution's most valuable aspect is the ability to share and use spreadsheets.

The initial setup is very straightforward. It's pretty easy and not overly complex.

What needs improvement?

The solution isn't stable. It's an important aspect of the product that needs to be looked at and worked on.

I do not agree with how the licensing is set up. If you have a staff member leave your organization, for example, you still have to keep paying for the email address. I have staff members that have left a year ago and I'm still paying for their license. 

For how long have I used the solution?

We've been using the solution for a couple of years at this point. It has been a while. I've had a good amount of experience and time with it.

What do I think about the scalability of the solution?

We are not happy with the scalability. It seems difficult to scale down. If a person leaves, you still need to deal with their email and you are forced to keep paying for it. 

We have 18 individuals using the solution currently.

We likely will continue to use the solution, as it is such a struggle to actually change products and move to something different.

How are customer service and technical support?

I've never used technical support. I can't speak to how knowledgeable or responsive they are. I have no experience with them whatsoever.

How was the initial setup?

The installation of the product is not overly complex or difficult. It's very easy and quite straightforward. A company shouldn't have any issues with the process.

What about the implementation team?

I didn't handle the installation personally. There was somebody else in charge of the installation process. they may have used an outside consultant or integrator, however, I don't have that information as I was not a part of the process.

What's my experience with pricing, setup cost, and licensing?

The licensing needs to be changed. We shouldn't have to pay for emails if we have employees that have left the company.

What other advice do I have?

I'd rate the solution at a five out of ten. We haven't been happy with it due to the fact that we need to keep paying for all of these emails of past employees.

I would not recommend the product to other companies.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Data Analyst and Project Manager at a consumer goods company with 501-1,000 employees
Real User
Good document storage and email support, and helps to keep us organized
Pros and Cons
  • "All the development that they've done in Teams recently has been great."
  • "I would like to see a connection between their planner board, and a project for the web would be better."

What is our primary use case?

We use this solution for document storage, email, all connected platforms, instead of the Power Platform, we use that pretty heavily. We use Microsoft Project in combination with it, for communication.

How has it helped my organization?

Microsoft 365 business has helped us organize.

I'm a project manager. It helped us organize with all of our teamwork. We can go into Teams, we can set up a team that gives us the backend SharePoint, and it gives us a centralized place to communicate and go back and forth so that everybody can stay up to date. 

It's easy to email the group, as well, since you have the team created.

What is most valuable?

All the development that they've done in Teams recently has been great. The enhanced collaboration, the ability to set up different spaces within Teams for a project, project creation, and the SharePoint behind it. All of that has been really great.

What needs improvement?

Communication regarding updates is an area that can be improved. They've rolled out a lot of updates right now, but we don't know that they're coming. A feature will look different or behave just a little bit differently from day to day, and while most of the updates are great, having some sort of advanced notice that that update was coming and what they changed would be helpful.

We would like some documentation regarding the updates.

I would like to see a connection between their planner board, and a project for the web would be better.

For how long have I used the solution?

I have been using this solution for five and a half years.

I am using the latest version.

What do I think about the stability of the solution?

Had you asked me two months ago, I would have said just fine, but I know Microsoft has had some issues recently.

I would say that it's fairly stable, but I think that all the increased traffic from COVID and people working from home has resulted in it being less stable.

What do I think about the scalability of the solution?

Scalability is very good. It's an easily scalable solution.

We have approximately 200 users on every level of our organization and it's been extensively used.

We have plans to increase, possibly through the integration of the Microsoft Power Platform.

How are customer service and technical support?

I have not had to connect with Microsoft support. I've been able to solve everything myself or internally.

Which solution did I use previously and why did I switch?

Previously, we have not used another solution. It's pretty much been Microsoft the whole way.

How was the initial setup?

The initial setup was fairly straightforward.

I didn't help set it up. I don't know what the timeline was for setting it up.

What about the implementation team?

I suspect they probably used a consultant to help get everything set up, but I don't know that for sure.

What was our ROI?

We have seen a return of investment with using Microsoft 365 Business.

What's my experience with pricing, setup cost, and licensing?

I am not aware of what we pay at this time.

What other advice do I have?

I would recommend that they review the licensing and the abilities. It's not difficult to add to things after that, but you may get some additional features if you decide to upgrade your licensing.

I would rate this solution an eight out of ten, because it does absolutely everything that I need it to, and it has the ability to do more, but it's not necessarily the most straightforward.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CTO at a computer software company with 51-200 employees
Real User
Well-integrated, reasonable price, and good stability, but Microsoft Teams should have better performance and SharePoint should have more features
Pros and Cons
  • "Everything gets integrated. Different services that they provide are well integrated into the entire system, which is the biggest strength of Microsoft products. Everything works together. If I create a Microsoft Teams theme, I get a SharePoint site and planner. Everything, including permissions, is scoped, which is really nice."
  • "Microsoft Teams, which is a video conferencing, chat, and collaboration tool, has some issues with video codecs. It has really bad performance, especially on the Mac OS, and requires a lot of improvements. I'm using MacBook Pro, and the performance of Microsoft Teams is disastrous. It is really unusable. Given our subscription, we get Microsoft Teams for free, but we are often opting to use Zoom or some other tool because the entire computer becomes almost unusable. New age applications should be written in a way that ensures similar performance across different operating systems. I'm not sure how it works on Windows. I assume it works better, but Microsoft needs to ensure that the performance is really good. It should provide the same kind of user experience across different platforms. They can use more efficient development tools when it comes to applications. They seem to be using a technology that uses a lot of resources on our personal computers. I know that Microsoft is pushing a lot of applications to be built in the Office 365 ecosystem, but Microsoft Teams should be a focus because it is a collaboration tool. Its performance and usability need to be better, especially in the times of COVID-19. As a part of management, I use the collaboration tools and video conferencing tools for approximately five or six hours a day. Such issues have a big business impact because the management makes decisions about the tools that are going to be used within the company. SharePoint could somehow be improved or changed to match the features of Confluence from Atlassian. There is an opportunity to do some improvements there."

What is our primary use case?

We are using it for file sharing, office applications, email, and SharePoint.

How has it helped my organization?

We use Microsoft solutions for everything that we do. A part of our software development is done in .NET using Visual Studio and development tools. We use Azure Cloud Platform, and we are also providing services to our client's clients. It would be hard to imagine using something else because we are so used to using Microsoft tools. It is something that you count on having.

What is most valuable?

Everything gets integrated. Different services that they provide are well integrated into the entire system, which is the biggest strength of Microsoft products. Everything works together. If I create a Microsoft Teams theme, I get a SharePoint site and planner. Everything, including permissions, is scoped, which is really nice.

What needs improvement?

Microsoft Teams, which is a video conferencing, chat, and collaboration tool, has some issues with video codecs. It has really bad performance, especially on the Mac OS, and requires a lot of improvements. I'm using MacBook Pro, and the performance of Microsoft Teams is disastrous. It is really unusable. Given our subscription, we get Microsoft Teams for free, but we are often opting to use Zoom or some other tool because the entire computer becomes almost unusable. New age applications should be written in a way that ensures similar performance across different operating systems. I'm not sure how it works on Windows. I assume it works better, but Microsoft needs to ensure that the performance is really good. It should provide the same kind of user experience across different platforms. They can use more efficient development tools when it comes to applications. They seem to be using a technology that uses a lot of resources on our personal computers. I know that Microsoft is pushing a lot of applications to be built in the Office 365 ecosystem, but Microsoft Teams should be a focus because it is a collaboration tool. Its performance and usability need to be better, especially in the times of COVID-19. As a part of management, I use the collaboration tools and video conferencing tools for approximately five or six hours a day. Such issues have a big business impact because the management makes decisions about the tools that are going to be used within the company.

SharePoint could somehow be improved or changed to match the features of Confluence from Atlassian. There is an opportunity to do some improvements there. 

For how long have I used the solution?

We have been using this solution for six or seven years.

What do I think about the stability of the solution?

It is stable if we exclude the issues with Microsoft Teams. I am the technical director of a company that has 130 employees. I don't remember experiencing any kind of issues. There was an outage for a very short period of time about three months ago, but it was nothing bad. Its stability is great.

What do I think about the scalability of the solution?

It is scalable. Everything that we use is based on a cloud source. It is pretty scalable, especially for our needs.

It is used by the entire company. It is an official tool for document management and business apps. We have 130 employees. Its usage will increase. We have the intention to grow as a company, so we will increase its usage accordingly.

How are customer service and technical support?

We didn't have too much of a need for technical support or any kind of support, but when we needed it, it was okay. I don't remember which support plan we are subscribed to, but it works okay. 

How was the initial setup?

It is pretty much straightforward. It cannot be configured for the first time by someone who is not trained to configure it. You need help from basically your cloud service provider (CSP). Your CSP will provide resources to do the initial configurations. Such tools are not easy to configure for the first time, but everything else is pretty much intuitive. If you have an IT background, it should be intuitive and easy.

What's my experience with pricing, setup cost, and licensing?

Its price is what you would expect today from a software-as-a-service offering. It is somewhere around $10 per user per month.

What other advice do I have?

I would advise making sure that someone experienced with Microsoft Office 365 platform and ecosystem is leading your organization. Otherwise, find a great partner to help you and guide you through the implementation process.

I would rate Microsoft 365 Business a seven out of ten. A couple of things can be better.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Octavian Enache - PeerSpot reviewer
Information Security Officer at TBI Bank
Real User
Top 10
An office solution that's easy to use, but the price could be better
Pros and Cons
  • "I like that Microsoft 365 Business is very easy to use. It's a very good solution."
  • "The price could be better."

What is our primary use case?

We use Microsoft 365 Business for our business environment and not for personal use.

What is most valuable?

I like that Microsoft 365 Business is very easy to use. It's a very good solution.

What needs improvement?

The price could be better.

For how long have I used the solution?

My company has been using Microsoft 365 Business for at least a year. I have been using this solution for a month.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable solution.

How are customer service and support?

Microsoft technical support is quite responsive, and they usually solve your It's a big thumbs up to the guys at Microsoft Support.

Which solution did I use previously and why did I switch?

I've used Office suite 2016 and 2019 before.

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 Business could be cheaper. 

What other advice do I have?

I would recommend this solution to new users. 

On a scale from one to ten, I would give Microsoft 365 Business a seven,

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.