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Senior Account Manager at a tech services company with 11-50 employees
Real User
Easy to integrate, problem-free, and widely used across companies
Pros and Cons
  • "The integration with all of the combinations of tools has been problem-free so far."
  • "The solution could be a bit more mobile-friendly."

What is most valuable?

The integration has been easy. The integration with all of the combinations of tools has been problem-free so far. 

It's a pretty ubiquitous product. Most companies use it for many tasks within their organization.

What needs improvement?

The solution could be a bit more mobile-friendly. It's easier to use on a desktop or laptop. It's a bit different on the phone. 

The applications could be more user-friendly for end-users - and this is especially true for the mobile version as everyone is doing everything on their phone these days. If there's something urgent, if you're on a vacation or something, you have to send an emergent presentation, an important proposal, something like that, you tend to use your phone. That's why they have to improve the licensing regarding mobile apps.

For how long have I used the solution?

We've used the solution since the company started, which is 2014. It's been seven or so years now.

What do I think about the scalability of the solution?

We have about 100 users on the solution. We're still a small to mid-size organization.

We use it across all departments, including marketing, HR, and finance. The C-level sales department also uses it a lot. We have a technical team and the pre-sales team as our job functions or our scope involves implementation for customers. We provide and implement new solutions, et cetera. 

Buyer's Guide
Microsoft 365 Business
June 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.

Which solution did I use previously and why did I switch?

We also are a Microsoft partner. We started with Microsoft 365 first. We didn't use Gmail or any other solutions for security reasons. We've been using Microsoft 365 since the beginning.

What other advice do I have?

We are users and we are also Microsoft partners. We're resellers. 

I'm not sure which version we're using at the moment. Our technical team would track that level of detail. Likely, it's the latest update. It depends on our work rotation. We have to do the batching and we have to download all the new batches for security reasons as we have infrastructure and architecture that concerns our customers. That's why we're used to updating all of our applications and handling batching from the security layers. We use a cloud deployment.

For most companies, it's the core of their business. That's why I would rate it at a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1680546 - PeerSpot reviewer
IT Engineer at a real estate/law firm with 201-500 employees
Real User
Easy to set up with good collaboration capabilities and reliable stability
Pros and Cons
  • "The scalability is great."
  • "It could be flexible in terms of working with other cloud-based solutions."

What is our primary use case?

The solution is actually one suite. Azure and Intune, everything comes together. Once you have Microsoft 365, it is one platform and its different products are all under one umbrella. We use SharePoint, Word, Excel, OneDrive, Microsoft Teams - basically everything.

What is most valuable?

The product makes it easy to collaborate once all the employees are under one domain. Everyone can easily collaborate and share work-related information on the Cloud and all documents are shareable. 

The storage is much easier. Let's say that you are part of one company. You have that security with the company and you can easily share within Microsoft Teams and OneDrive. It's really easy now to collaborate, store, and share everything.  

The solution is very stable.

The scalability is great. 

The installation process is pretty straightforward.

What needs improvement?

I don't have any issues with the product or its offering. There aren't any missing features. I've enjoyed working with it. 

It could be flexible in terms of working with other cloud-based solutions. 

For how long have I used the solution?

We've used the solution for one year at this point. It hasn't been that long just yet.

What do I think about the stability of the solution?

The stability of the product is very good. There are no crashes. It doesn't freeze. We don't deal with bugs or glitches. It's reliable. 

What do I think about the scalability of the solution?

The solution scales well. If you need to expand it, as a company, you can.

We have about 1200 people using the solution at this time.

How are customer service and support?

Technical support has been very helpful and responsive. They are good. We are happy with the level of service we get. 

Which solution did I use previously and why did I switch?

Previously, we used Microsoft Office 2016.

How was the initial setup?

The implementation was straightforward. It was not overly complex. From Intune, we had the option to deploy this product to all of the computers in the company. It was not very difficult as InTune provided this option for the deployment of Office 365 applications. You can just select whatever you want - Word, Outlook, Excel, OneNote, Teams, et cetera. It was very simple.

We have between 15 to 20 technical personnel in our organization that can handle deployment and maintenance tasks for this solution.

What about the implementation team?

I handled the implementation myself. I did not need the assistance of any consultants or integrators. It was all handled in-house. 

What's my experience with pricing, setup cost, and licensing?

I like that the licensing is user-based. 

The solution comes as one full suite that, once you buy it Microsoft 365, delivers everything you need under that license. You just have to select how many users will be using it. Once that happens, you pay for it yearly.

What other advice do I have?

I'd rate the solution at a nine out of ten. It's been a great solution so far.

I would recommend the solution to others. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
June 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
Dubi Blitt - PeerSpot reviewer
Country Manager at CloudFabrix Software
Real User
Top 20
A stable and scalable solution which is easy to use and has good performance
Pros and Cons
  • "The solution is easy to use and scalable."
  • "The solution could have better email automation."

What is our primary use case?

As the solution is cloud-based, we have always been using the latest version. 

I use the solution for everything. It is convenient. There is no need to save my work, as it is always in the cloud. 

What is most valuable?

The solution is easy to use and scalable. It is stable and we have had no issues with the performance. 

What needs improvement?

The solution could have better email automation. 

For how long have I used the solution?

I have been using Microsoft 365 Business for two years. 

What do I think about the stability of the solution?

We have encountered no issues with the stability. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

I have not had occasion to make use of tech support. 

Which solution did I use previously and why did I switch?

I do not recall if we used a different solution prior to Microsoft 365 Business. 

How was the initial setup?

As I was not involved in the installation, I cannot comment on it. 

What other advice do I have?

My previous organization consisted of a small company, with fewer than 100 users. 

I would recommend the solution to others. It's a great tool. 

I rate Microsoft 365 Business as a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1642617 - PeerSpot reviewer
OEM Medical & Defense Business Manager at a computer software company with 10,001+ employees
Real User
Poor performance, not as good on the cloud, and offers lower quality than an on-premises version
Pros and Cons
  • "The installation process is straightforward."
  • "The cloud performance and the ability to work remotely are actually not very good. I prefer to work on-prem on my laptop. The quality is better."

What is our primary use case?

Microsoft 365 can be useful for SharePoint, our personal documents, and Outlook, among other applications.

What is most valuable?

The on-prem version is better. I prefer to work directly on my laptop.

The installation process is straightforward. 

What needs improvement?

I do not like Outlook. They should be able to build something better.

The product could be more stable and the performance could be better.

The cloud performance and the ability to work remotely are actually not very good. I prefer to work on-prem on my laptop. The quality is better.

For how long have I used the solution?

We just started using this solution. It hasn't been that long yet. It's been a few weeks, or maybe a month so far.

What do I think about the stability of the solution?

The stability is okay. It could use some improvement. Especially in Outlook. The performance is poor when it comes to the cloud version. I do not like it.

What do I think about the scalability of the solution?

We have about 160,000 users on the solution at this time. 

How are customer service and support?

I've never contacted technical support. I cannot speak to how helpful or responsive they would be as I have no experience dealing with them directly.

Which solution did I use previously and why did I switch?

We did not use a different solution. We simply used the previous iteration of Microsoft.

How was the initial setup?

The installation is pretty simple. The solution simply runs in the background, and therefore, there's not much needed for a setup.

In my organization, I'm not sure how many people actually handle deployment or maintenance.

What about the implementation team?

I can handle the setup process myself. I did not need the assistance of an integrator or consultant. 

What's my experience with pricing, setup cost, and licensing?

I don't handle any licensing or payments related to the solution. I can't speak to how much the solution costs the organization or how often we pay for licenses (whether it is monthly or yearly).

What other advice do I have?

Since we are using the cloud-based version of the solution, we're likely always on the latest iteration. It's probably up-to-date.

I'm not a big fan of the solution, especially the cloud offering. I prefer when it is on my laptop. I do not like working on the cloud. The version just isn't as good. For that reason, I would rate the solution at a four out of ten.

I'd recommend the solution as it's really the only solution on the market.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1683102 - PeerSpot reviewer
Architect ans Urban planner / projects Director at a engineering company with 1,001-5,000 employees
Real User
Quite stable but needs more integration with other solutions
Pros and Cons
  • "Microsoft Business 365 is quite stable."
  • "I would like to see more integration in the next release."

What is our primary use case?

We use Microsoft Business 365 for team document solutions, like SharePoint. There are about 1,000 employees in my company, but I'm not sure if everyone uses it.

What needs improvement?

I would like to see more integration in the next release.

What do I think about the stability of the solution?

Microsoft Business 365 is quite stable.

What other advice do I have?

I rate Business 365 seven out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Petronela Ghergulov - PeerSpot reviewer
Engineering Quality Analyst at Visteon Corporation
Real User
Scalable, stable, and provides multiple useful applications
Pros and Cons
  • "Microsoft 365 Business is stable."
  • "The solution could improve by being more secure."

What is our primary use case?

I use Microsoft 365 Business for many of the packaged solutions, such as Outlook and SharePoint.

What needs improvement?

The solution could improve by being more secure.

For how long have I used the solution?

I have been using Microsoft 365 Business for a few years.

What do I think about the stability of the solution?

Microsoft 365 Business is stable.

What do I think about the scalability of the solution?

The solution is scalable enough for what I use it for.

We have thousands of users using this solution in my organization.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mehmet Bagci - PeerSpot reviewer
Board Member at Iota Bilgi Teknolojileri A.Åž.
Real User
User-friendly, scalable, stable, and simple to set up
Pros and Cons
  • "It's easy to use."
  • "The price could always be better. I live in Turkey, our economy is not very good."

What is our primary use case?

I use Microsoft 365 Business for office products.

What is most valuable?

I like Microsoft 365 Business it's very good.

It's easy to use.

For how long have I used the solution?

I have been using Microsoft 365 Business for a few years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable product.

We have two users in our organization who are using this solution.

How are customer service and technical support?

We have not contacted technical support. We have never needed it.

Which solution did I use previously and why did I switch?

I am familiar with OpenOffice, but it has compatibility issues with files. We prefer Microsoft Office products

How was the initial setup?

It is very easy to install Microsoft 365 Business.

What's my experience with pricing, setup cost, and licensing?

The price could always be better. I live in Turkey, our economy is not very good.

Licensing fees are paid on a yearly basis.

What other advice do I have?

Yes, I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sundaresan Subramanyan - PeerSpot reviewer
Founder and Managing Director at Analytic Brains Technologies Private Limited
Real User
It's very user-friendly
Pros and Cons
  • "It's very user-friendly."
  • "Microsoft 365 could be less expensive."

What is our primary use case?

We're an organization with about 30 employees and we use Microsoft 365 for some who are working remotely to provide them with Microsoft Word, Outlook, SharePoint, etc.

What is most valuable?

The most valuable thing about Microsoft 365 is its ease of use. It's very user-friendly.

For how long have I used the solution?

We've been using Microsoft 365 for about a year and a half.

What do I think about the stability of the solution?

We have not had any problems with stability. It depends on the features you use. The Microsoft 365 products like Microsoft Word or Outlook have a lot of features, but users really only use about 10% or 20% of the features at any given time.

What do I think about the scalability of the solution?

We haven't used 365 at the kind of volume to really find out whether it's scalable or not.

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 could be less expensive.

What other advice do I have?

I would rate Microsoft 365 eight out of 10 and recommend it to other businesses if they're willing to pay the cost.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.