I'm primarily using the solution for its various applications, including Outlook and Sharepoint. We also use it for documents.
Problem and Technical Application Management for KNAB at a tech services company with 1,001-5,000 employees
Easy to use, problem-free and offers great applications
Pros and Cons
- "The solution has been stable over the years."
- "The combination of the products and the integration between all the products such as how Teams is integrated with Outlook, et cetera, is great."
- "For the end-user, it's always nice if the product is cheaper, especially for home use."
What is our primary use case?
What is most valuable?
The solution is easy to use.
We haven't had any problems or issues.
The solution has been stable over the years.
We find the solution to be scalable.
The combination of the products and the integration between all the products such as how Teams is integrated with Outlook, et cetera, is great.
Microsoft Teams, especially, is very useful and has really brought the solution into its full potential.
What needs improvement?
For the end-user, it's always nice if the product is cheaper, especially for home use.
It would be ideal if they could get students more involved with the solution at an earlier age so that when they come to work in companies, they are already well versed in the product and do not need to be trained.
For how long have I used the solution?
I've used previous suites of Microsoft, and therefore have used it for a very long time in various iterations.
Buyer's Guide
Microsoft 365 Business
September 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
915,325 professionals have used our research since 2012.
What do I think about the scalability of the solution?
The solution is scalable.
We have about 5,000 users on the solution currently.
How are customer service and support?
I've never reached out to technical support or have had to be put in touch with them. Our IT department handles all of that. Therefore, I cannot speak to how helpful or responsive they are.
How was the initial setup?
I did not handle the initial implementation. It's not done by myself. It's taken care of by the IT department which provides their implementation service to us.
Maintenance is part of our internal IT department. I don't have a clue as to how many people are involved with this aspect of the product.
What's my experience with pricing, setup cost, and licensing?
The price, in general, is pretty fair. It's not too expensive, at least, for businesses. Individual users would likely prefer it if it was cheaper.
My company handles the licensing agreements and that's not an aspect of my job, therefore I can't speak to how often licensing is renewed or how much it ends up costing the company.
What other advice do I have?
I'd rate the solution at an eight out of ten. I've been mostly happy with its capabilities at this time.
I would recommend the solution to other organizations.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Board Member at Iota Bilgi Teknolojileri A.Åž.
User-friendly, scalable, stable, and simple to set up
Pros and Cons
- "It's easy to use."
- "I like Microsoft 365 Business, it's very good and easy to use."
- "The price could always be better. I live in Turkey, our economy is not very good."
What is our primary use case?
I use Microsoft 365 Business for office products.
What is most valuable?
I like Microsoft 365 Business it's very good.
It's easy to use.
For how long have I used the solution?
I have been using Microsoft 365 Business for a few years.
We are using the latest version.
What do I think about the stability of the solution?
Microsoft 365 Business is stable.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable product.
We have two users in our organization who are using this solution.
How are customer service and technical support?
We have not contacted technical support. We have never needed it.
Which solution did I use previously and why did I switch?
I am familiar with OpenOffice, but it has compatibility issues with files. We prefer Microsoft Office products
How was the initial setup?
It is very easy to install Microsoft 365 Business.
What's my experience with pricing, setup cost, and licensing?
The price could always be better. I live in Turkey, our economy is not very good.
Licensing fees are paid on a yearly basis.
What other advice do I have?
Yes, I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
September 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
915,325 professionals have used our research since 2012.
Founder and Managing Director at Analytic Brains Technologies Private Limited
It's very user-friendly
Pros and Cons
- "It's very user-friendly."
- "The most valuable thing about Microsoft 365 is its ease of use."
- "Microsoft 365 could be less expensive."
What is our primary use case?
We're an organization with about 30 employees and we use Microsoft 365 for some who are working remotely to provide them with Microsoft Word, Outlook, SharePoint, etc.
What is most valuable?
The most valuable thing about Microsoft 365 is its ease of use. It's very user-friendly.
For how long have I used the solution?
We've been using Microsoft 365 for about a year and a half.
What do I think about the stability of the solution?
We have not had any problems with stability. It depends on the features you use. The Microsoft 365 products like Microsoft Word or Outlook have a lot of features, but users really only use about 10% or 20% of the features at any given time.
What do I think about the scalability of the solution?
We haven't used 365 at the kind of volume to really find out whether it's scalable or not.
What's my experience with pricing, setup cost, and licensing?
Microsoft 365 could be less expensive.
What other advice do I have?
I would rate Microsoft 365 eight out of 10 and recommend it to other businesses if they're willing to pay the cost.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
General Manager at a computer software company with 51-200 employees
Simple installation, scalable, and stable
Pros and Cons
- "Microsoft 365 Business is stable."
- "We are using Microsoft 365 Business for a number of purposes, such as documentation, daily business work, and letters, and we use it extensively."
- "The solution could improve by providing better integration with other platforms."
What is our primary use case?
We are using Microsoft 365 Business for a number of purposes, such as documentation, daily business work, and letters. We use it extensively.
What needs improvement?
The solution could improve by providing better integration with other platforms.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately three years.
What do I think about the stability of the solution?
Microsoft 365 Business is stable.
What do I think about the scalability of the solution?
The solution is scalable.
We have approximately 30 employees in my organization.
How are customer service and technical support?
I have not needed to contact technical support.
How was the initial setup?
The installation is easy and it did not take long.
What about the implementation team?
I used one of our IT employees to help with the implementation.
We have a team of five administrators and managers that does the maintenance of the solution.
What other advice do I have?
I recommend this solution to others.
I rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager at a tech vendor with 10,001+ employees
Beneficial collaboration, stable, and scalable
Pros and Cons
- "Collaboration is one of the main features of Microsoft 365 Business."
- "My company has saved money by using this solution since it is on the cloud."
- "The performance of the solution is sometimes slow. However, I am not sure if it is the solution's fault or the network we are using."
What is our primary use case?
We use Microsoft 365 Business for many of the applications within the suite, such as SharePoint, Outlook, and Word.
What is most valuable?
Collaboration is one of the main features of Microsoft 365 Business.
What needs improvement?
The performance of the solution is sometimes slow. However, I am not sure if it is the solution's fault or the network we are using.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately six years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I have found the solution to be scalable.
We have approximately 400 users using this solution in my organization.
How was the initial setup?
The difficulty level and time it takes for the installation can depend on the number of deployments to the new server. A company with approximately 50 deployments would not take more than two days.
What about the implementation team?
We have a team of approximately six technicians and administrators that do the implementation and maintenance of the solution.
What was our ROI?
My company has saved money by using this solution since it is on the cloud.
What's my experience with pricing, setup cost, and licensing?
The price of users at home the license should be cheaper.
We are on an annual subscription.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Investment Professional at a venture capital & private equity firm with 11-50 employees
Great features, particularly SharePoint which enables collaboration
Pros and Cons
- "It's great that many people can collaborate together at the same time."
- "SharePoint is probably the most valuable feature for me."
- "I find that sometimes Excel is slow, particularly when working with large files."
What is our primary use case?
The main features I use are PowerPoint, SharePoint and Word. We have around 20 users in the company and we are customers of Microsoft.
What is most valuable?
SharePoint is probably the most valuable feature for me. It's great that many people can collaborate together at the same time.
What needs improvement?
I find that sometimes Excel is slow, particularly when working with large files.
For how long have I used the solution?
I've been using this solution for one year.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license fee.
What other advice do I have?
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Executive Director at a logistics company with 1,001-5,000 employees
A stable and scalable office application with a useful email solution
Pros and Cons
- "I like Outlook; Outlook is an email solution, and we're using it every day for daily communication."
- "It could be more user-friendly."
What is our primary use case?
I use Microsoft 365 Business primarily for Outlook.
What is most valuable?
I like Outlook. Outlook is an email solution, and we're using it every day for daily communication.
What needs improvement?
It could be more user-friendly.
For how long have I used the solution?
I have been using Microsoft 365 Business for about a year.
What do I think about the stability of the solution?
Microsoft 365 Business has been stable so far for us.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable, and we have about 3000 people using it in our organization.
What other advice do I have?
On a scale from one to ten, I would give Microsoft 365 Business an eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr.Customer Engineer- Projects at a tech services company with 201-500 employees
You don't need to worry about data security or loss of data
Pros and Cons
- "It is very good to use directly and it is a safe tool. You don't need to worry about data security or the loss of data."
- "Tech support is not that feasible. The Microsoft team is not easily accessible."
What is our primary use case?
We are using it quite a lot—somewhere around maybe 2,000 users. We use it in our company for cloud-based document solutions, like Outlook and Sharepoint.
What is most valuable?
It is very good to use directly and it is a safe tool. You don't need to worry about data security or the loss of data.
What needs improvement?
It is secure, they could always add more security. People worry about storing confidential documents or sensitive company documents in the cloud. But scenarios are changing now. Companies are gaining more trust on that level.
For how long have I used the solution?
I have been using Microsoft 365 Business for five or six years.
What do I think about the stability of the solution?
It all depends on the internet connection. That is the major thing. If the internet connection is good, then it is stable.
What do I think about the scalability of the solution?
If the internet is stable, then it's fine.
How are customer service and technical support?
Tech support is not that feasible. The Microsoft team is not easily accessible.
How was the initial setup?
The installation is straightforward. Sometimes, you will get online instances of 365 that cost you because they are running on the cloud in some other area and you only have a license to one. It will get ahold of your license and then take it as the prescribed license.
What about the implementation team?
One of our engineers will be the point person for implementing that. Then small client installation is handed over to the local guy who is over there on the premises.
What's my experience with pricing, setup cost, and licensing?
We will hand over the portal to these people and they will manage the licensing. We are not involved much on that end. There are some partners for us that we used to buy and we used to order from there. Our sales team handles that.
What other advice do I have?
I would rate it 8.5 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information System Auditor (IT Audit) at a financial services firm with 1,001-5,000 employees
Highly scalable, beneficial collaboration, and can be used anywhere
Pros and Cons
- "The most valuable features of Microsoft 365 Business are the collaboration and it can be used anywhere. For example, I can carry out my job functions from home."
- "By using Microsoft 365 Business it has saved us money because we do not have to pay for infrastructure."
- "This solution could improve by having better integration with other platforms."
What is our primary use case?
We use the Microsoft 365 Business in our organization for many of the bundled applications within, such as SharePoint, Outlook, Teams, and PowerPoint.
What is most valuable?
The most valuable features of Microsoft 365 Business are the collaboration and it can be used anywhere. For example, I can carry out my job functions from home.
What needs improvement?
This solution could improve by having better integration with other platforms.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is highly scalable.
We have approximately 500 users using this solution in my organization
How was the initial setup?
The installation is straightforward and seamless.
What about the implementation team?
We have some policies that only allow our IT department to do the implementations. We have a large technical team that handles the deployment and maintenance of the soltuion.
What was our ROI?
By using Microsoft 365 Business it has saved us money because we do not have to pay for infrastructure. We do not have to implement physical servers or anything else in our environment.
What's my experience with pricing, setup cost, and licensing?
There is an annual license to use this solution.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Graduate Trainee at a computer software company with 51-200 employees
Offers great versatility and very stable
Pros and Cons
- "Offers very good versatility."
- "This product is the go-to solution for all my office needs."
- "I'd like to see better integration between Excel and the SQL Server, it could work more efficiently and more quickly than it does."
What is our primary use case?
This product is the go-to solution for all my office needs.
What is most valuable?
I really like the versatility that Microsoft 365 Business offers.
What needs improvement?
I'd like to see better integration between Excel and the SQL Server, it could work more efficiently and more quickly than it does.
For how long have I used the solution?
I've been using this product for 10 years.
How are customer service and technical support?
I haven't used the technical support, I just Google any questions.
How was the initial setup?
The initial setup is very straightforward and doesn't take much time, no more than an hour maximum. More than half of the staff in the company use 365.
What's my experience with pricing, setup cost, and licensing?
Our IT department takes care of licensing and I'm not sure how that works.
What other advice do I have?
I rate the solution nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: September 2026
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