Jamf Pro Reviews

We use Jamf to deploy our Macs and iPads. We have 700 Macs and 700 iPads that we manage using Jamf. We typically refresh around 200 new devices every year. This is a lot to manage.

We can give a user an iPad still in the box and when they open it, they log into the device using their network credentials and Jamf sets up and configures the device automatically.  For Macs, we have minimal set up prior to deployment. Jamf installs all of our company applications and then we use Jamf to keep the Mac up to date.

Without Jamf, it would be nearly impossible to manage 700 Macs and 700 iPads. With limited staff, we can manage this number of devices with ease. Imagine having to go to 700 devices to do a software or OS update. With Jamf, we don't have to touch each device. We can easily determine software and OS versions on the devices and push updates to the devices as needed. We also offer several macOS and iOS applications in Self Service, which is a repository where users can install company-approved applications with ease.

Quick and easy deployment is beneficial when deploying large numbers of devices. The time that we save in hours for new deployments, redeployments, application upgrades and OS upgrades more than makes up for the cost of the product.

Since my company falls under the scope of PCI, we can easily identify applications and OS versions that need to be updated, and we can push the updates automatically. This ability helps us to remain in compliance so that we can pass our annual PC audits with ease.

The only thing I sometimes struggle with is file management of our packages which resided on the Cloud instance of the file repository. Jamf doesn't make the Cloud file system visible so there are rare occasions where the local repository and Cloud repository get out of sync. This is a minor issue, however. The few times that this has ever caused problems for me, I was able to reach out to Jamf support and during a quick phone call, the tech support team was able to identify my issue and offer a quick solution.  

Our company has been using Jamf for over ten years. I have been the Jamf admin for just over one year.

This solution is very stable.

Jamf is extremely scalable. We have around 1400 total devices under management. Other companies have well over 100,000 devices.

Tech support is top-notch. They are easy to access and extremely knowledgeable and helpful.

Jamf was chosen long before I started with the company.

I believe there was just in-house deployment.

The cost of Jamf is certainly worth the investment.

I was not around during evaluation.

We are a school district with iPads 3:1 for K-1, 2:1 for 2-3 and 1:1 for grades 4-12.

Ninety-five percent of our staff are using MacBooks. We have about forty-five hundred devices in total that we use Jamf Pro to manage. We use Jamf Pro to push out apps to our staff and students, to set certain restrictions for our students, and to make the best user experience possible.

Jamf Pro has made it possible to go to an almost 1:1 student to iPad ratio. Without Jamf Pro, that just would not have been possible to manage. With this 1:1 experience for students, learning and engagement are at an all-time high for our district. I feel overall Jamf Pro has made buy-in by staff, students, and parents that much more.

The Self Service feature, which allows us to make apps available to our staff and students was essential. We can now remove the App Store and all those other app distractions, so students can focus on learning and teachers can do what they do best. Also, being able to set restrictions has been very helpful in the same aspect. It cuts down on distractions.

An almost zero-touch deployment makes my job so much easier.

I would like to be able to see what policies and configuration profiles are tied to what Smart/Static groups. I would like some of the management features available for mobile devices to also be available for computers using the web interface.

I would also like to go back to the days where I had one dedicated support rep to contact.

I have been using this solution for more than eight years. Four with a previous district and four with the current district I work for.

From my overall experience, it is very stable. I have run into a few bugs or product issues, but they are usually quick to resolve them.

Scalability is great and works for large or small deployments.

So far, it has been very good overall. In the beginning, though, we had a dedicated support person to contact. Now we have a range of people that will get back to us. They have been pretty timely with responses though.

We used Meraki prior to this solution, but it did not have near the amount of features available as Jamf did.

At my initial school district, it was pretty straight forward and we had a few days of training to make sure we were comfortable with the product.

The deployment was done in-house.

Pricing is the one area I feel definitely needs improvement. Setup and licensing prices are getting to be too high. I would like to see the price drop a bit, especially for educational customers.

Honestly, it is number one for MDM solutions. I couldn't imagine going with anyone else. It is a great company, with great support and an unparalleled product.

Using this solution has brought order to chaos.

We use Jamf to manage labs and laptops. It was a huge pain bringing in the different Mac computers/setups/software under one roof. No one knows what life was like before automated enrollment (formerly DEP). We currently are on-premises but are strongly moving toward the cloud.

I think the price difference to NOT MANAGE our own servers is small compared to saving me hours of headaches looking for and testing solutions/upgrades. 

Using this solution has brought order to chaos.

The biggest things that Jamf Pro has done are:

1. Support my Tier 1 tech support to quickly help our users
2. Empower our users to help themselves with our Self-Service portal.
3. Save my sanity before I almost decide to change careers. I love what I do but Jamf Pro makes my job 'fun' to do, especially when the need to replicate solutions diminishes because of Self Service!

There are many valuable things in this solution.

The design of the GUI, as compared to other solutions, really makes a difference. There are other software products that we use in-house that I specifically avoid because the interface is not as easy to use, a headache for reporting and frankly, not too good to look at. GUI Design matters to me. 

I would love to see an integrated ticketing system built-in, better reporting templates to help analyze the data (software usage, etc.), and integration with FREE SSL Cert (letsencrypt.org) with auto-renewal.

Wishful thinking on that last one because Jamf recently acquired DigiCert. One can only hope.

I have been using Jamf Pro for more than seven years.

In terms of the company, I think they are going in the right direction so it seems stable. They've been acquiring smaller companies every year adding to the Jamf Pro feature market.

Jamf Pro is definitely scalable. Companies can start out with three computers and go up to ten thousand if needed.

Jamf Support post-setup is reliable.

We did not use another solution prior to this one.

I was considering other solutions many years ago and it was my techs that convinced me on Jamf. After all, if they suggested it, that usually means they will use it. Any complaints usually lead me to say "You wanted it. Let's deal with it or find something better."

I'm still waiting seven years later for a 'better' proposal. ;] 

If you're new to Jamf Pro it may seem complex at first, but that's with anything new and different. Overall, I feel that the initial setup is straightforward.

We had Jamf do the setup. They contracted but I would say that the person they sent was knowledgable, efficient, and supportive.

My ROI is one hundred percent.

The setup is pricey upfront for support and setup. However, I do think it's necessary to get your environment up and running, especially if your techs have not been exposed to Jamf Pro yet.

The prices definitely could be better for smaller companies.

My advice is to get the Training Pass. Train your staff, otherwise, you're wasting your money on any software in general (not being used).  

I manage 1000+ Macs and 200+ iPads from Jamf. I am able to manage software and application updates, pull reports, and scope out certain policies and configuration profiles to a specific set of computers or mobile devices, all from a single pane of glass. I can also leverage a seamless enrollment for our computers when we onboard new employees within our company. 

I can leverage smart groups and API calls for certain automation workflows that help the overall goal of managing and maintaining our computers. 

We can manage software and application updates, pull reports, and scope out certain policies and configuration profiles to a specific set of computers or mobile devices, all from a single pane of glass. There is seamless enrollment for our computers when we onboard new employees within our company.

The features I find most valuable within Jamf Pro are:

- The dashboard. I can add policies, configuration profiles, patch management, and smart group membership to one single view, and this is very helpful at a glance. 

- The policies. I can deploy scripts and packages easily with policy payloads. This can range from applications to specific policies that I need to deploy to our users.

- The smart groups. Based on certain criteria, I can group computers and mobile devices and leverage that to deploy my payloads to those devices

The areas of the product I would like to see improved are:

- The universal searching with filters. It would be nice to be able to search smart groups and/or filter them. We'd like search packages or be able to categorize them a bit better by leveraging tags. Right now, searching is only on certain pages in Jamf and it is inconsistent. 

- Better reporting. It would be nice if Jamf could build out a reporting pane within Jamf to see better data. This can include patch management, smart group criteria, and so on. This would help when reporting to higher-ups. 

I've been using the solution for more than eight years.

We primarily use the solution for MDM management of over 5500 iOS devices and 300 MacOS devices.

The ease of use and access allows us to manage all of our devices collaboratively.

App deployment and smart groups allow for intuitive distribution of content.

I really hate updating certificates and I would love to see more integration with ASM and ABM.

I've used the solution for seven years.

The solution seems to be stable, especially when using it as a cloud-based solution.

The solution is tremendously scalable.

Jamf customer support is always available and prompt. They are very helpful.

Positive

We have always used Jamf.

The setup was as easy as contacting our Jamf team.

The solution was implemented in-house.

I'm not sure what the ROI is for us at this time.

It is realistic in terms of the setup and costs.

We did not evaluate other options first.

We have been able to successfully manage applications and inventory within our machines.

I'm not exactly sure where it could be improved off the top of my head, but there is room for improvement.

I have been working with Jamf Pro for four years.

The solution is very stable.

I believe that this is a scalable solution.

I was in contact with support a lot in the past and they have been able to offer great assistance.

The initial setup was straightforward.

The main use case is for device management.

One way the solution has improved the organization is through deployment. Deployment used to be a big hassle, and now it can be done remotely. Even before the goods are given to the customer, it is configured for them. So, when they open, it's ready for them as an enterprise. All the software is there. They just need to switch it on and it's configured automatically. They don't need to configure all security features, software, patches, whatever is there on their system. It can be remotely managed, including security, and everything is a part of it.

One of the key features that I liked the most and a lot of the customer value as well is the geofencing. Geofencing is geographical locations. If the device is on a particular premise, then the policy applies. And when the device is not there, the policy goes away.

As far as what Jamf does for a partner like us, we are happy with it. Single sign-on was something which was not there before. They have it now. The product is quite mature. What we look forward to is for Jamf to go beyond Apple. But I don't think they will go that way, because that is a differentiator for them.

I have been working with the solution for at least five years.

The solution is very stable. We don't have any major issues.

The solution is very scalable. Most of the usage for this software is in education and in healthcare.

Customer support from Jamf is fantastic. Whatever their SLA and commitments are, depending on what support package the customers wish, they're there.

You need to have Jamf certified people on board for the initial setup. It's much easier once it is applied and managed by the IT team. It's not very difficult for them. 

Deployment takes from 15 minutes to one hour, depending on if the profile is already created. It also depends on connectivity and other things.

We deploy the solution ourselves, and we do have support from the manufacturer as well as Jamf. After that, it takes two people for maintenance of the solution.

The price is on the Jamf website. It's known to everyone. They have a standard pricing model which they follow, and it's global.

For others thinking about trying Jamf, I think seeing is believing. Look at the product and evaluate it first before going for the product. They have a fantastic team and channel partners. Businesses can always approach either Jamf or a local channel partner in their respective country, and they can go for a small POC setup which Jamf will be more than happy to do for them in their respective countries. I'm sure the evaluation, the product demo team is very good, and they should be able to take care of most of the customer concerns and whatever they're looking for.

I would rate the solution an eight out of ten.

It's our main MDM solution for macOS and iOS, covering about 2100 mac devices and 900 mobile devices. 

MDM commands and policies let us distribute scripts all over our fleet, allowing us to be able to transform our systems to the desired systems we want. Security was increased and lots of manual interventions were no longer necessary. The gain of time was enormous for our small staff, managing all those devices for about 800-1000 teachers and 4000 pupils. 

Later on, VPP made life easier with ipads as app distribution was simplified once more.

When we started using Jamf Pro on-prem, we began really managing macOS devices. Later, iOS devices joined, and after that, managing AppleTV's made us gain a lot of time. Without Jamf Pro, we would not have been so successful and quick at implementing such a high number of devices in our classrooms. The management facilities helped us a lot.

Most of our macOS devices were admin only, and Jamf Pro helped us to convert them to standard user devices with LDAP binding.

Support has always been available for us.

Apple School Manager integration and access to VPP content made the integration of devices into our fleet flawless and application installation much simpler and faster. At that time, managing Apple IDs gave us the possibility to give the users some additional iCloud storage space. Of course, MDM command and policies and scripts have made our admin life easier.

Distributing the non-VPP applications to devices via policies with scripts behind them to make remote licensing possible is very valuable for us.

In some places, GUI could be more reactive. For our timezone, support could be much more reachable and reactive. For some time, support was quite fast; now we see some delays.

Configuration Profiles are currently reworked by Jamf, so it's a work in progress, there's no need to worry about it. 

Recovery Boot password protection on an  M1 device is currently only available as Pre-stage, however, a strong need to put recovery password via MDM command to already enrolled devices is a must for us, so it has to be implemented fast.

I've been using the solution for over 10 years.

We did not previously use a different solution.

To get information, call a Jamf representative. They are highly qualified people.

We also looked at Filewave.