Jamf Pro Reviews

Our primary use case is automated enrollment for clients. We use Apple Business Manager and leverage it for new computers. For existing computers, I created an automated enrollment process, enlisting machines that can remotely wipe and re-install the OS and bring down the entire suite of applications on enrollment, which is very powerful.

A good use case would be the end-user experience. The end-users are excited and happy that they're able to be more productive because they're able to access approved applications and self-service. They're able to submit tickets to the help desk, in which, if they need an application approved, it'll go through an approval process.

Anything outside of the core application suite, you'd have to get approval. At the same time, they like the aspect of being streamlined like that.

Overall, it's quite helpful and productive.

I found that automated enrollment is very powerful because you can bring standardization to the environment. 

The restrictions are very powerful because you can block new OS releases, so you can vet them to make sure they're not going to break any legacy applications. That's very useful and powerful.

The ability to leverage self-service for a better end-user customer experience. You can categorize it to different aspects of your organization, be it HR, creative department, or legal, whatever you like.

The reporting needs to be improved so that generating them is more user-friendly. The reporting should have more of a graphical interface. For example, if you want to create a report on how many computers have been checked in the past 30 days you can produce it. However, it is not something that you'd like to give to a CIO.

It will export data into a spreadsheet, but executives don't want to look at spreadsheets. Rather, they want to look at bar graphs, charts, and visuals with percentages.

The prices are expensive and should be reduced.

When we paid for training, we could not have all five people training at one time. I thought that if we were paying $18,000 USD then we could have everybody training at once. However, this is not the case and it doesn't make sense to me.

The response time for technical support could be better.

I have been using Jamf since 2009 or 2010, with version 8.6.

Jamf is very stable. They have a 99.9% uptime in the cloud, and I use it on a daily basis. I would say that it's very robust.

This product scales very well. There's a great use case from IBM that shows how they scaled in that environment. They bought 100,000 Macs and it scaled out very well. I've used it myself when I went from zero to over 600 computers in less than six months.

At this point, we're just implementing it with our clients. The Mac footprint is perhaps 500 end-users, total. We're planning to grow the environment and we're going to use Jamf to do it.

I would rate their technical support a nine out of ten. They are good, although the response time could be better.

I have always used Jamf, and start with version 8.6 in 2009 or 2010. At that time, there wasn't really another similar solution.

If you're using a cloud-based deployment then it is straightforward and Jamf will spin that up for you. If you're on-premises then it's a $6,000 USD on-site visit. A technician will come on-site and spin up the on-premises solution for you. An on-premises version is primarily used by federal government agencies, more often than commercial agencies. Commercial agencies usually move to the cloud.

The IT staff, including myself and several other individuals, are the ones who operate Jamf from an administrative perspective.

This is an expensive solution.

The price of a training pass for five people was $18,000 USD.

My advice for anybody who is implementing Jamf is to get the cloud version first and immerse yourself in it. The key is to always look at the admin guide, which can be very helpful. I would also suggest leveraging Google because if you search for Jamf Pro, there are a lot of videos where they show you how to do certain implementations. In summary, I would say that the best thing is to do your research.

I would rate this solution a nine out of ten.

I used it in a school environment where we use it to download student's profiles and keep them connected to their Outlook, et cetera.

The solution helps as patch management with Macs. Previously I was doing everything manually by myself. With this product, now I'm saving two hours per device and I have roughly 30 devices that I deal with, so it's saving me a huge amount of work.

I love it because there's not too much out there for Macs in terms of patch management. 

They give users a huge amount of time-savings.

The user interface is great.

The solution overall is very affordable.

The solution should offer beta testing for new products.

The solution needs more demos for when new releases come out to help us understand the changes and how to use new features.

I've been using the solution on and off for about two years.

The solution's stability is solid. There isn't any crashing. There aren't bugs or glitches. It's reliable.

On a previous project, we had about 75-80 people on the solution. On the current project the average amount of users will be 30-35. It's a bit of a smaller project.

When I did have questions, the 24-hour customer service they have on offer helped walk me through a lot of things. I'm satisfied with the level of support we get from Jamf. They've resolved any issue we've ever had.

I've had years of experience with Microsoft products such as the SCCM and we've used some more MBM's and mobile wiring and other kinds of solutions. We're also using Intune as well.

We haven't set up the solution just yet for this latest project. We're going to discuss implementing it soon. However, I need the budget for it first. I'm waiting for that. Right now, we're working on a demo.

We have done the initial setup for previous projects, and as I recall, it was not complex, it was quite straightforward.

I personally take care of any maintenance needed.

We had three days of on-site training. Jamf walks us through everything before implementation even begins so we have a good understanding of how everything works.

The pricing is pretty perfect. I like it; it's very affordable.

I've been following the solution a lot on YouTube, as far as the latest updates, and am continuously reading new white papers on it.

The current version I'm using right now is a demo, however, in the past, I have used the on-premises version.

I'd rate the solution nine out of ten. If they added beta testing, I'd give it perfect marks.

In my highly secure government infrastructures, Jamf is an absolute must for staying in tune with continuous monitoring (critical patching, STIG application, and reporting), especially from a central location.

When we were in pursuit of our authority to operate, we were almost shut down by a Windows-specific IA group until I explained what Jamf was and how it would help implement and prove how secure Macs can be. After that, it was a requirement for our ATO to even be considered, much less approved. 

I am now able to easily manage all of my systems and patch when necessary, with little to no interruptions to the customer. It has saved me tons of time, as well as the IA team when I gave them rights for reporting.

Jamf Pro has helped me educate a Windows-centric agency with an Information Assurance team that is also strictly experienced with Windows. Everyone was fearful of Macs and their integration into a Windows infrastructure and domain. Jamf Pro’s similarities to Microsoft’s SCCM for Windows assets helped me prove that Macs can be as useful, if not more than Windows in some cases, and very easy to secure and keep secure, even with major upgrades. 

The Smart Groups have been very beneficial for quick reporting when a critical, out of cycle patch is required.

Reporting is obviously an essential tool for any Information Assurance team and if I couldn’t provide it with Jamf, it would have been a show stopper. It is able to provide quick, dynamic, and accurate reports that helped put my department on the map within our agency and other DoD agencies nationwide.

It has allowed us to move further with our additional networks without the fear of being shut down.

Sadly, my environment is closed off from the internet so I cannot benefit from all the tools, but with what I can use, I can only say that I would love to see a more customizable dashboard.

In my agency and department, I use tons of tools for scanning, remediation, and reporting. Tools like ACAS and McAfee HBSS have very detailed dashboards if you wish to view more. As stated prior, with reporting being vital, having more detailed, customizable reports that offer graphs, percentages, etc can be useful when looking for quick glance of status when you may not have the time for generating a detailed report. 

I would love a bit more of government customer support and reach out. There is a ton of support for the educational fields, understandably, but I would love to see a small team also dedicated to government support.

We have been using Jamf Pro for a little over a year in production, and almost two years in development.

With the simple database requirement, upgrading or rebuilding is very simple. Running my servers on Macs so far, I have had very little setup or crash issues. Those few were likely caused by a bad package but again easily fixable. 

I love the flexibility of platforms this can be installed on. It provides ease of upgrades and migration when necessary. 

So far, every team that is assigned to my account has been very supportive and reaches out often just to check-in. I have sent emails late at night when testing and still got quick responses with an eagerness to help. 

I have not used a previous solution for Macs. I also have Windows experience and have worked with SCCM. This allowed me to easily explain Jamf Pro and how it works to my Windows-centric agency. 

The engineer that came to help with setup adapted to my skill level. Parts that were complex were necessary based on the task at hand. Most of the setup was straightforward and easy to follow. We only had a development system during the initial setup, so when I was required to repeat the steps for our production, it went very smoothly. 

I implemented basically on my own aside from the Jamf admin that came to assist with the initial setup of my dev environment. 

Not being the numbers cruncher guy in the office, I couldn’t say with numbers. However, I can guarantee based on the time saved and no longer needing overtime to complete upgrades, alone, we have already made our money back and then some. 

With respect to pricing, I would suggest reaching out to a sales rep and discussing all of the options. I would advise them to evaluate their infrastructure and what is required. For example, whether an on-premises or cloud-based deployment is more suitable.

Don’t go into a sales call without knowing all the details of your system because Jamf has a ton of tools outside of Jamf Pro to offer and knowing them ahead of time is a must. 

I did not evaluate other solutions prior to this one. I was thrown into the job and told about Jamf from a colleague. After researching what it was and what it did, I knew it was the solution I needed to assist my department in their Mac system success. 

We use Jamf to deploy our Macs and iPads. We have 700 Macs and 700 iPads that we manage using Jamf. We typically refresh around 200 new devices every year. This is a lot to manage.

We can give a user an iPad still in the box and when they open it, they log into the device using their network credentials and Jamf sets up and configures the device automatically.  For Macs, we have minimal set up prior to deployment. Jamf installs all of our company applications and then we use Jamf to keep the Mac up to date.

Without Jamf, it would be nearly impossible to manage 700 Macs and 700 iPads. With limited staff, we can manage this number of devices with ease. Imagine having to go to 700 devices to do a software or OS update. With Jamf, we don't have to touch each device. We can easily determine software and OS versions on the devices and push updates to the devices as needed. We also offer several macOS and iOS applications in Self Service, which is a repository where users can install company-approved applications with ease.

Quick and easy deployment is beneficial when deploying large numbers of devices. The time that we save in hours for new deployments, redeployments, application upgrades and OS upgrades more than makes up for the cost of the product.

Since my company falls under the scope of PCI, we can easily identify applications and OS versions that need to be updated, and we can push the updates automatically. This ability helps us to remain in compliance so that we can pass our annual PC audits with ease.

The only thing I sometimes struggle with is file management of our packages which resided on the Cloud instance of the file repository. Jamf doesn't make the Cloud file system visible so there are rare occasions where the local repository and Cloud repository get out of sync. This is a minor issue, however. The few times that this has ever caused problems for me, I was able to reach out to Jamf support and during a quick phone call, the tech support team was able to identify my issue and offer a quick solution.  

Our company has been using Jamf for over ten years. I have been the Jamf admin for just over one year.

This solution is very stable.

Jamf is extremely scalable. We have around 1400 total devices under management. Other companies have well over 100,000 devices.

Tech support is top-notch. They are easy to access and extremely knowledgeable and helpful.

Jamf was chosen long before I started with the company.

I believe there was just in-house deployment.

The cost of Jamf is certainly worth the investment.

I was not around during evaluation.

We are a school district with iPads 3:1 for K-1, 2:1 for 2-3 and 1:1 for grades 4-12.

Ninety-five percent of our staff are using MacBooks. We have about forty-five hundred devices in total that we use Jamf Pro to manage. We use Jamf Pro to push out apps to our staff and students, to set certain restrictions for our students, and to make the best user experience possible.

Jamf Pro has made it possible to go to an almost 1:1 student to iPad ratio. Without Jamf Pro, that just would not have been possible to manage. With this 1:1 experience for students, learning and engagement are at an all-time high for our district. I feel overall Jamf Pro has made buy-in by staff, students, and parents that much more.

The Self Service feature, which allows us to make apps available to our staff and students was essential. We can now remove the App Store and all those other app distractions, so students can focus on learning and teachers can do what they do best. Also, being able to set restrictions has been very helpful in the same aspect. It cuts down on distractions.

An almost zero-touch deployment makes my job so much easier.

I would like to be able to see what policies and configuration profiles are tied to what Smart/Static groups. I would like some of the management features available for mobile devices to also be available for computers using the web interface.

I would also like to go back to the days where I had one dedicated support rep to contact.

I have been using this solution for more than eight years. Four with a previous district and four with the current district I work for.

From my overall experience, it is very stable. I have run into a few bugs or product issues, but they are usually quick to resolve them.

Scalability is great and works for large or small deployments.

So far, it has been very good overall. In the beginning, though, we had a dedicated support person to contact. Now we have a range of people that will get back to us. They have been pretty timely with responses though.

We used Meraki prior to this solution, but it did not have near the amount of features available as Jamf did.

At my initial school district, it was pretty straight forward and we had a few days of training to make sure we were comfortable with the product.

The deployment was done in-house.

Pricing is the one area I feel definitely needs improvement. Setup and licensing prices are getting to be too high. I would like to see the price drop a bit, especially for educational customers.

Honestly, it is number one for MDM solutions. I couldn't imagine going with anyone else. It is a great company, with great support and an unparalleled product.

Using this solution has brought order to chaos.

We use Jamf to manage labs and laptops. It was a huge pain bringing in the different Mac computers/setups/software under one roof. No one knows what life was like before automated enrollment (formerly DEP). We currently are on-premises but are strongly moving toward the cloud.

I think the price difference to NOT MANAGE our own servers is small compared to saving me hours of headaches looking for and testing solutions/upgrades. 

Using this solution has brought order to chaos.

The biggest things that Jamf Pro has done are:

1. Support my Tier 1 tech support to quickly help our users
2. Empower our users to help themselves with our Self-Service portal.
3. Save my sanity before I almost decide to change careers. I love what I do but Jamf Pro makes my job 'fun' to do, especially when the need to replicate solutions diminishes because of Self Service!

There are many valuable things in this solution.

The design of the GUI, as compared to other solutions, really makes a difference. There are other software products that we use in-house that I specifically avoid because the interface is not as easy to use, a headache for reporting and frankly, not too good to look at. GUI Design matters to me. 

I would love to see an integrated ticketing system built-in, better reporting templates to help analyze the data (software usage, etc.), and integration with FREE SSL Cert (letsencrypt.org) with auto-renewal.

Wishful thinking on that last one because Jamf recently acquired DigiCert. One can only hope.

I have been using Jamf Pro for more than seven years.

In terms of the company, I think they are going in the right direction so it seems stable. They've been acquiring smaller companies every year adding to the Jamf Pro feature market.

Jamf Pro is definitely scalable. Companies can start out with three computers and go up to ten thousand if needed.

Jamf Support post-setup is reliable.

We did not use another solution prior to this one.

I was considering other solutions many years ago and it was my techs that convinced me on Jamf. After all, if they suggested it, that usually means they will use it. Any complaints usually lead me to say "You wanted it. Let's deal with it or find something better."

I'm still waiting seven years later for a 'better' proposal. ;] 

If you're new to Jamf Pro it may seem complex at first, but that's with anything new and different. Overall, I feel that the initial setup is straightforward.

We had Jamf do the setup. They contracted but I would say that the person they sent was knowledgable, efficient, and supportive.

My ROI is one hundred percent.

The setup is pricey upfront for support and setup. However, I do think it's necessary to get your environment up and running, especially if your techs have not been exposed to Jamf Pro yet.

The prices definitely could be better for smaller companies.

My advice is to get the Training Pass. Train your staff, otherwise, you're wasting your money on any software in general (not being used).  

I manage 1000+ Macs and 200+ iPads from Jamf. I am able to manage software and application updates, pull reports, and scope out certain policies and configuration profiles to a specific set of computers or mobile devices, all from a single pane of glass. I can also leverage a seamless enrollment for our computers when we onboard new employees within our company. 

I can leverage smart groups and API calls for certain automation workflows that help the overall goal of managing and maintaining our computers. 

We can manage software and application updates, pull reports, and scope out certain policies and configuration profiles to a specific set of computers or mobile devices, all from a single pane of glass. There is seamless enrollment for our computers when we onboard new employees within our company.

The features I find most valuable within Jamf Pro are:

- The dashboard. I can add policies, configuration profiles, patch management, and smart group membership to one single view, and this is very helpful at a glance. 

- The policies. I can deploy scripts and packages easily with policy payloads. This can range from applications to specific policies that I need to deploy to our users.

- The smart groups. Based on certain criteria, I can group computers and mobile devices and leverage that to deploy my payloads to those devices

The areas of the product I would like to see improved are:

- The universal searching with filters. It would be nice to be able to search smart groups and/or filter them. We'd like search packages or be able to categorize them a bit better by leveraging tags. Right now, searching is only on certain pages in Jamf and it is inconsistent. 

- Better reporting. It would be nice if Jamf could build out a reporting pane within Jamf to see better data. This can include patch management, smart group criteria, and so on. This would help when reporting to higher-ups. 

I've been using the solution for more than eight years.

We have been able to successfully manage applications and inventory within our machines.

I'm not exactly sure where it could be improved off the top of my head, but there is room for improvement.

I have been working with Jamf Pro for four years.

The solution is very stable.

I believe that this is a scalable solution.

I was in contact with support a lot in the past and they have been able to offer great assistance.

The initial setup was straightforward.