Jamf Pro Reviews

We use this solution for device management. We have multiple locations, as well as remote workers. Our entire workforce use Apple tech. Therefore, Jamf allows us to manage all of our end-user technology from one place. This includes pushing apps, profiles (restrictions, settings, etc.), and more.

We were able to dramatically enhance our cybersecurity, and better support our users.

Through Jamf, we were able to enforce things like encryption (escrow keys), password policies, the firewall on the Mac, etc. We can also remotely wipe/lock devices as required.

The most valuable features are Inventory and Self Service.

Inventory is all about auditing your estate (super easy). You can drill into a specific device, check out the model, what OS it’s running, which apps are installed on it, and even basic usage stats.

Self Service is about empowering users to take control of their tech in a safe way, such as proving them with apps that they can install as required.

This solution would benefit from more focus on Self Service, such as Office 365 and GSuite integration. At the moment, if you want to display cloud-hosted content in the Self Service app for distribution to all staff then you have to add it as a web link (it’s a little clunky). Direct integration would make this better.

We’ve never experienced any issues from a stability perspective.

This solution is easy to scale. We adopted this after not being able to scale Profile Manager.

All ongoing support is in-house, and I’m not aware of any support calls raised with Jamf.

We previously used Profile Manager; however, we found that it was unable to scale as our business grew.

The initial setup of this solution is really simple. You commit to something called a JumpStart, which is basically a consultancy and training session to ensure that your Jamf meets your organization's needs from day one.

We implemented using Jamf Direct, who provided us with a JumpStart. All ongoing support is in-house.

This solution has been a huge timesaver. It also allows you to leverage and control a lot of built-in Apple services, which can help you save money on buying third-party software.

If you have the in-house capability to support Jamf, then paying for onboarding / JumpStart training is a no brainer. It will help you get up to speed on the product. It will not, however, cover the enrolment of all of your client devices into Jamf, so make sure to set aside time to do this.

If you don’t have a tech team, buy Jamf MSP. You won’t have access to manage the product yourself, but your Jamf MSP reseller can do that for you under some sort of contract / SLA.

We did evaluate other options including Xinca (they’ve since been purchased by Jamf as part of the ZuluDesk sale), and Meraki.

This solution is worth every penny! I don’t know how I got by without it.

I use this solution for device management, software pushes, basic troubleshooting, OS upgrades, etc. I Use Jamf for just about all of it!

We have about one hundred users that are managed through Jamf, mostly our Marketing and Creative teams. About twenty percent of our organization is on Mac.

Device management is very much better with Jamf! Prior to using this solution, we only used ARD for management. Jamf takes the complication out of all of it. I can easily push scripts to end-users in the background without interrupting their workflow. This is something for which they are grateful.

The most valuable feature of this solution is the Self Service. Being able to place troubleshooting scripts in the hands of end-users has changed the game. Users love that instead of having to wait for tickets to be resolved, they can open an app and run a specific policy. Now, most support cases are issues that cannot be easily resolved.

I would love for it to be able to be the only management tool of my organization. If it could do ticketing and non-Apple devices then that would be huge. The setup could be made a lot easier, too. Currently, it takes a full day of work to troubleshoot database issues.

Prior to this solution we used ARD, and we switched because it was complex and tedious.

The cost of this solution is expensive but worth it. For sure, invest in support for the initial setup. Follow articles available to the letter.

We did not evaluate other options before choosing this one.

• Managing macOS devices for our organisation
• Delivering a seamless experience for users and ensuring their device is up to date, in compliance, etc.

Compliance, control of devices and mostly the self-service experience for end users. 

Fewer tickets for IT due to the self-service/self-help.

• Self-service, because there's no need for IT Support (scripts/software, etc.) 
• Zero-touch enrollment for delivering an awesome (it's my MacBook) experience. 

• More reporting functionalities on mail/export basis with a schedule.
• A remote tooling functionality for Windows devices (Jamf Remote).

Our primary use case is managing Mac systems in a large environment.

This tool has allowed me to leverage my ability to scale up.

The most valuable features are the Jamf agent and the API. You can do a lot with these tools.

There are known issues with the mobile configs that need to be fixed.

It's a stable and solid solution.

In terms of scalability, this is a very flexible product. You can easily up and downscale.

This solution has great support.

Before using this solution I had not thought about central management.

This initial setup is a bit complex.

We completed the implementation in-house.

I do not have an ROI, but it saves a lot of time.

The setup cost is in the training, which is the most important step of your journey.

We did evaluate other options, but this is the best tool there is.

My primary use case is to manage Apple products.

Jamf Pro allowed us to patch the OS and manage endpoints while collecting log data to help improve operational efficiency.

Self-service portal and simple package creation are the most valuable features. This allowed lower level technicians the ability to create and maintain the software in a centralized location, which also helped reduce ticket creation.

I would like to see more features for application patch management. The list of applications for patch management isn't sufficient.  The Catalog of application is limited and if you want to expand it you must expose your endpoints to 3rd party application sources or build the packages in house.

No issues with stability 

Scales well.  I have used it for 50 users up to 2000 without having to hire additional headcount.

Any Apple MDM solution product.

This helps in running your environment and managing them so much easier.

Jamf has many solutions and using the polices are very powerful. 

They are always improving the product and have great customer and technical services. One thing I wish is if JNUC could be twice a year in different cities to get more amount of techs. 

To manage our ever growing Apple computers and mobile devices from things like device rollout, to apps and software distribution and inventory management and collections. We are a K-12 school with three campuses of over 500 students and over 400 staffs.

Rolling out devices has never been easier, Jamf helps minimise the workload on our IT department. Managing a large number of devices requires a lot of manpower and Jamf helps reduce that. Zero-touch rollout at its best.

I think the question should be what features have you not found valuable, as all features are useful but if I have to choose the one that stands out for us, it is the ability to manage the devices all in one console so to say.

More software titles in the patch management updates, this will help reduce creating packages for software updates.

very good, very stable and when things go wrong its always resolved in a good time manner

no comment on this.

awesome technical support, not an issue with the software they can't fix or resolve. 

previous solution was manual control, meaning we have to setup individual devices one by one. Not ideal.

straight forward no complex at all.

IN-House for us.

no investment, just need to be done in our organisation.

If you can afford to go cloud services rather than on premises install go for it, it makes life easier when JAMF handles the physical server and JAMF Pro updates.

yeah we did and find nothing compared to what JAMF Pro can do.

Give doing what you're doing. It works.

We are using Jamf Pro to manage our Mac environment.

I'm now starting to package up software to deploy to our Macs remotely. This eliminates the need for manual installations.

• Remote commands
• Being able to access the Mac remotely and pull information from it along with sending remote commands to it.

I would love to see a way to screen share to a Mac using the Jamf Pro web interface instead of Jamf Remote.