Jamf Pro Reviews

We use Jamf Pro to manage all of our one-thousand-plus Apple devices.

We use Jamf for setting up re-stage enrolments and deploy them with the help of DEP and distribute device configurations and other software/applications for iMacs, Macbooks, and iPads. Its something we use every day.

The use of Jamf Pro has massively streamlined our process of working with Apple devices. Before Jamf, we would individually set up and install software on student and staff computers. This was a huge undertaking and has been made so much easier with the help of Jamf, being able to set this up for deployment beforehand.

The features that have been the most life-saving for us are pre-stage enrollments and self-service. The ability to set a generic suite of installations for all devices without ever having to touch the computer is amazing. This matched with self-service allows end-users to custom configure the machine to their needs. 

I can think of only two ways that Jamf could be improved for us at the moment. Primarily by adding the ability to schedule policies for devices. The ability to ask a device to run a policy regularly would be a real advantage.

The other thing would be the ability to brand the Jamf admin portal to match the rest of the organization.

We deploy and manage over twenty thousand Apple devices in our enterprise, all across the state on NC and the UNC system. We use Jamf to set up and deploy Macs, iPads, and AppleTVs out of the box and directly to the users. Then we use Jamf to manage the devices throughout the entire lifecycle.

We could not do the scale and the consistency of support without Jamf. We would have to hire a team of employees and still not have the level of end-user support we can deliver with Jamf. We can automate the entire setup process, fix problems in a moment's notice and from anywhere in the world.

The most valuable features are Zero-touch onboarding, Self Service, and ongoing policies make out of the box setup a breeze.

The full API lets us write custom scripts and apps to enhance even further the end-user experience.

The lifecycle management allows us to better see ROI for our entire Apple fleet.

A more modern UI in the next release will make the product absolutely perfect.

The Cloud version has been very stable.

It has scaled to more than twenty thousand devices with no signs of stopping.

The technical support for this solution is the best.

We used an old open-source solution but we outgrew its capabilities.

The initial setup of this solution was straightforward. Jamf offered a jumpstart that got us up in running in no time.

The Jamf engineer came on-site and was great.

The ROI is greatly in our favor.

The total ROI is worth every penny.

Before choosing this solution we evaluated Radmind, FileWave, KBOX, and SCCM.

The zero-day support for new OS releases is critical and Jamf always stays right on the tech edge. As Apple adds new features, Jamf is in step along the way to deliver those features.

We use this solution to manage all of our company devices. We have both iOS and macOS devices internally. We also use it for license management for some of the other tools we use in-house. It's a great way to keep track of all of our licenses and the software we use daily. 

We use zero-touch deployment for all devices, meaning IT is freed up to work on other things. 

Apple’s deployment programs enable zero-touch deployment by automating enrolment and configuration from a central location, all without having to open the box.

The most valuable features of this solution are self-service and patch management. Deployment of software is also a huge benefit to us as a company.

Inventory can be a daunting task, but with Jamf Pro, and its inventory management capabilities, it doesn’t have to be. Collect inventory automatically, organize that information, and even export reports.

The cloud version sometimes gets a little slow and https:// is always required when entering the URL.

There is still no feature for properly patching T2 Security Chip-enabled Macs. Admins must set up custom-built scripts to get around this functionality miss. Apart from that, it's good.

Stability is very good but could be better in terms of speed when hosted. 

It is a cloud solution, so it works great for scaling. 

Prior to using this solution, we used SimpleMDM.

With Jamf Start, everything was easy to set up and roll out to our team. 

We implemented this solution in-house. 

Our ROI was within two years.

With respect to pricing, Jamf Pro is the better bet. 

God, we tried all of them! SimpleMDM was the main one though. 

We use this solution for device management. We have multiple locations, as well as remote workers. Our entire workforce use Apple tech. Therefore, Jamf allows us to manage all of our end-user technology from one place. This includes pushing apps, profiles (restrictions, settings, etc.), and more.

We were able to dramatically enhance our cybersecurity, and better support our users.

Through Jamf, we were able to enforce things like encryption (escrow keys), password policies, the firewall on the Mac, etc. We can also remotely wipe/lock devices as required.

The most valuable features are Inventory and Self Service.

Inventory is all about auditing your estate (super easy). You can drill into a specific device, check out the model, what OS it’s running, which apps are installed on it, and even basic usage stats.

Self Service is about empowering users to take control of their tech in a safe way, such as proving them with apps that they can install as required.

This solution would benefit from more focus on Self Service, such as Office 365 and GSuite integration. At the moment, if you want to display cloud-hosted content in the Self Service app for distribution to all staff then you have to add it as a web link (it’s a little clunky). Direct integration would make this better.

We’ve never experienced any issues from a stability perspective.

This solution is easy to scale. We adopted this after not being able to scale Profile Manager.

All ongoing support is in-house, and I’m not aware of any support calls raised with Jamf.

We previously used Profile Manager; however, we found that it was unable to scale as our business grew.

The initial setup of this solution is really simple. You commit to something called a JumpStart, which is basically a consultancy and training session to ensure that your Jamf meets your organization's needs from day one.

We implemented using Jamf Direct, who provided us with a JumpStart. All ongoing support is in-house.

This solution has been a huge timesaver. It also allows you to leverage and control a lot of built-in Apple services, which can help you save money on buying third-party software.

If you have the in-house capability to support Jamf, then paying for onboarding / JumpStart training is a no brainer. It will help you get up to speed on the product. It will not, however, cover the enrolment of all of your client devices into Jamf, so make sure to set aside time to do this.

If you don’t have a tech team, buy Jamf MSP. You won’t have access to manage the product yourself, but your Jamf MSP reseller can do that for you under some sort of contract / SLA.

We did evaluate other options including Xinca (they’ve since been purchased by Jamf as part of the ZuluDesk sale), and Meraki.

This solution is worth every penny! I don’t know how I got by without it.

I use this solution for device management, software pushes, basic troubleshooting, OS upgrades, etc. I Use Jamf for just about all of it!

We have about one hundred users that are managed through Jamf, mostly our Marketing and Creative teams. About twenty percent of our organization is on Mac.

Device management is very much better with Jamf! Prior to using this solution, we only used ARD for management. Jamf takes the complication out of all of it. I can easily push scripts to end-users in the background without interrupting their workflow. This is something for which they are grateful.

The most valuable feature of this solution is the Self Service. Being able to place troubleshooting scripts in the hands of end-users has changed the game. Users love that instead of having to wait for tickets to be resolved, they can open an app and run a specific policy. Now, most support cases are issues that cannot be easily resolved.

I would love for it to be able to be the only management tool of my organization. If it could do ticketing and non-Apple devices then that would be huge. The setup could be made a lot easier, too. Currently, it takes a full day of work to troubleshoot database issues.

Prior to this solution we used ARD, and we switched because it was complex and tedious.

The cost of this solution is expensive but worth it. For sure, invest in support for the initial setup. Follow articles available to the letter.

We did not evaluate other options before choosing this one.

• Managing macOS devices for our organisation
• Delivering a seamless experience for users and ensuring their device is up to date, in compliance, etc.

Compliance, control of devices and mostly the self-service experience for end users. 

Fewer tickets for IT due to the self-service/self-help.

• Self-service, because there's no need for IT Support (scripts/software, etc.) 
• Zero-touch enrollment for delivering an awesome (it's my MacBook) experience. 

• More reporting functionalities on mail/export basis with a schedule.
• A remote tooling functionality for Windows devices (Jamf Remote).

Our primary use case is managing Mac systems in a large environment.

This tool has allowed me to leverage my ability to scale up.

The most valuable features are the Jamf agent and the API. You can do a lot with these tools.

There are known issues with the mobile configs that need to be fixed.

It's a stable and solid solution.

In terms of scalability, this is a very flexible product. You can easily up and downscale.

This solution has great support.

Before using this solution I had not thought about central management.

This initial setup is a bit complex.

We completed the implementation in-house.

I do not have an ROI, but it saves a lot of time.

The setup cost is in the training, which is the most important step of your journey.

We did evaluate other options, but this is the best tool there is.

My primary use case is to manage Apple products.

Jamf Pro allowed us to patch the OS and manage endpoints while collecting log data to help improve operational efficiency.

Self-service portal and simple package creation are the most valuable features. This allowed lower level technicians the ability to create and maintain the software in a centralized location, which also helped reduce ticket creation.

I would like to see more features for application patch management. The list of applications for patch management isn't sufficient.  The Catalog of application is limited and if you want to expand it you must expose your endpoints to 3rd party application sources or build the packages in house.

No issues with stability 

Scales well.  I have used it for 50 users up to 2000 without having to hire additional headcount.