Jamf Pro Reviews

We're moving from on-prem to cloud. It's a significant improvement because our previous on-prem solution for the Apple Mac we quite frail. But the kits we're using were out of warranty, so we were looking for a cloud solution that's easy to manage and partner up with.

For me, the most helpful feature is Jamf's smart groups. I also like the capabilities of the small groups because it gives you a nicer, cleaner, more polished view of your dashboard, and the dashboard is a lot more customizable for an administrator than Workspace ONE. With Workspace ONE, you have to navigate, and it isn't easy to articulate to leadership what it means if you're a non-technical person.

I would like to see Jamf add more training tutorials and documentation.

Jamf Pro, we just bought our own instance about three months ago, and for the last six months, I've been upskilling myself in that space. I think I'm convincing my colleague to reconsider our setup. At work, we use scanners in Workspace ONE because I know that Apigee also offers quite a bit of technology around that space as well.

Jamf is far more stable than Workspace ONE.

I think Jamf is definitely scalable. 

My experience with Jamf support has been quite seamless. When you load a ticket, you get support immediately.

Installing Jamf is pretty easy once you understand how DEP works and how to enroll devices. Zero-touch because we were aiming for a zero-touch environment, and it's entirely in the cloud. I'm not an expert in Jamf yet— I'm still learning— but for me, it was a lot easier to understand than Workspace ONE. Navigation is straightforward. It's not hard to create policies and manage the device. It's a lot simpler to create smart groups, view inventory, and see what the estate looks like. Jamf makes it easier to create a roadmap by giving me that view of where we need to be.

Jamf is quite up there. It wasn't the cheapest solution, but it's reasonable.  Apigee was cheaper than Jamf.

We were looking to put our Apple environment in Workspace ONE, and it didn't work well. It worked when we tried SCCM, but it wasn't something we were fond of based on who our partners were. So we looked at Parallels as well. 

I would rate Jamf nine out of 10.

In our company we are managing 5 clients - all using Jamf Pro. Our primary use case is to provision a big number of devices (located around the globe) with applications, network configurations, security settings, VPN configurations, printer setups, operating system patches, etc. Jamf Pro fits our needs in one hundred percent of the cases and helps us satisfy our customers. It’s a leading MDM that has the biggest number of features compared to other solutions (such as Microsoft Intune, Workspace One, or Quest Kace). 

Our organization is not only managing other clients but also is being managed. Jamf Pro helps users in our organization to quickly, easily, and painlessly get applications required to fulfill their work. For example, the first enrollment to our company’s Jamf Pro installs Microsoft Office, Global Protect VPN, and sets the password requirements, assigns the device to the user, helps to get the 1Password license, and more. The user is also presented with a self-service application that contains all sorts of useful stuff.

The most valuable aspects include:

Scripts. Jamf Pro has the best scripts from all of the available MDM solutions. They allow us to deploy complicated scripts to thousands of users. We can use script parameters inside the console which allows us to use one script for different configurations. Also, logs are presented as soon as script is executed.

Extension attributes. This is a great feature that is not available in other MDMs. EAs let us create super custom reports and the possibilities are endless thanks to the fact that EAs can be scripted.

Smart Groups. We can set custom deployments based on every available parameter in macOS.

I am always complaining about the reporting side of things. I love how reporting lets us create custom reports, however, I also feel like it could use some updating. For example, when I need to create a report which has 20 conditions, I cannot simply choose one and then copy it 19 times. I need to search for the condition 20 times, then change the operators, etc. 

In terms of additional features, I would be blown away if Jamf could add a force check-in button. We have a huge on-premises environment and our check-in is set to once per hour. 

I've used the solution for 3.5 years.

I am very satisfied with the stability.

I am super satisfied. We have an environment for around 30,000 Mac devices.

I’ve had a couple of cases in the past and everything went fine. Jamf has always helped me.

Positive

We did use Dell Kace. It wasn’t bad, however, Jamf has a lot more features.

It was a simple setup. Jamf has a lot of manuals and the whole Jamf Nation is helpful.

I am always satisfied with Jamf support.

We went straight to Jamf, as we already new it’s capabilities.

Initially, Jamf Pro was primarily used to manage our all-Mac computer lab classrooms for one of our departments. Jamf Pro replaced a mix of DeployStudio, Munki, WorkGroupManager, and a couple of other antiquated tools which I'm sure I'm forgetting.  

Having one solution which replaced all those other moving parts has been a godsend. We are now expanding to managing individual faculty/staff Macs as well. It's going to be a bit of a process, but I'm excited to have Jamf Pro managing more and more of our assets.

Jamf Pro allows us to maintain an updated and consistent user experience in our classrooms while reducing the hands-on time required from our techs. Long gone are the days of running around (or even manually logging in via ARD) to update our classroom systems.

Jamf Pro is also helping our techs to more efficiently deploy new Macs to faculty and staff.  This is also a boon for security, as faculty and staff no longer need to have a secondary account for admin purposes - or worse, run as admin day-to-day.

Being able to easily deploy apps and patches to our client computers with minimal hands-on time from our techs has been huge. Being able to choose which apps and patches are deployed to which computer groups allows me to easily test on one batch of computers before pushing them out to the rest of our fleet.

The inventory reporting is also much more thorough than other solutions which just don't play nicely - or at least as nicely as they could/should - with Macs.  Due to the fact that it's all in the same system, we can get pretty granular about which apps/patches get pushed out to which hardware sets (Intel vs. M1, for example).

It would be nice if there was a built-in means of renaming computers that worked reliably.  This is a common problem I've heard many other Mac admins wish for as well.  

While Jamf Pro *can* rename computers, there are weird priorities based on when the computers check-in that can overwrite the desired name - particularly if your organization does not use any of the rather limited naming conventions that Jamf *can* recognize. Manually naming computers is one thing our techs still have to do. It's not a deal-breaker, but not ideal.

I've used the solution for about four years now.

I use it in a K-12 school environment with 1:1 iPads in K-5 and Shared iPads in Upper School. The staff uses MacBook devices and there are also iMacs for student use. In this set-up, we cater to users from 4/5 years old to Staff with 30+ years of service with ease.

Whether we need app-like icons (web clips) on iPad devices or complex printer solutions on Mac devices, users simply open Self Service, and, with a single click, the magic happens. For the youngest users, everything gets pushed silently overnight and sings and dances in the morning.

It is easy, fast, and reliable to set up, maintain, and change settings/new apps/profiles/printer settings for all our devices. 

Having reporting functions and Smart Groups to give a real-time and up-to-date status on the progress and installations is a must in a large environment. Students and Staff rely heavily on up-to-date devices, OS, and apps - whether they are on the school campus or studying remote from their homes. 

With the sudden lockdown scenarios and little time to prepare for Remote Learning in a school, it was so comforting to know that the tech wouldn't be an obstacle (as school administration feared).

The fact that devices just need an internet connection [anywhere in the world] that allows them to check into the Jamf Software Server allows for identical management as if on campus or remote, has proven to be golden during the pandemic. Also, from a user point of view, everything remains the same, despite not being able to attend classes in person! As it was quite a task in general for staff and students to have to do teaching and learning from home, their tech (and our support) remained the same.

The more educational tools, bells, and whistles, the merrier. Jamf has (in my opinion) always been the go-to-MDM for education and despite Pro's higher prices, it is a must for administrators. 

The cheaper Jamf School is also a product that has been acquired and decked out to meet more educational needs for a good price. Some features of Jamf School aren't (yet?) available in Jamf Pro and for educational users/customers of Jamf Pro, it would beneficial to have these available in the Pro version too.

I've used the solution since 2013.

Having moved our on-premise server to Jamf Cloud was a very good move for us. As mentioned before, having to spend time and energy to update and maintain [on-premise] servers for various OS-patches and Jamf-updates which often causes downtime, is a risk (when doing it yourself). Having Jamf's own experienced engineers monitor their cloud instances and take care of patches/updates/downtime is always faster and better than me trying to do it myself! Since the move to the Jamf Cloud, we have not had any downtime, besides the announced and scheduled update windows that come directly from Jamf. In case of incidents in the Jamf-cloud, these have been resolved mostly within the hour, whilst hardly noticing any downtime on the user's end! When changes are made during a rare downtime-window, the targeted devices will still receive the command(s) and content as soon as the services are back up (or the incident has been resolved)!. This adds to the overall reliability and stability of this solution!

Scaling up or down is a breeze. Just add users/devices to the existing scope of workflows and apps and it does what you expect (remember to add licenses when scaling up).

They are always quick and accurate on their responses. Even for more complex issues, a timely and solid solution is given.

We looked at Apple's Profile Manager in the server-app back in the days of Lion/Leopard/Snow Leopard, however, it wasn't reliable and had a tendency to 'break' with every OS/server-app update, which led to having to re-enroll all devices every time.

The setup is straightforward with help from Jamf to make sure you do not just install a server, but also tailor it to the needs of the (educational) organisation.

We did our jumpstart with help from Jamf (Katie English) and she rocked it. She is very knowledgeable.

It's invaluable to measure the time I get to spend with users to help them, as opposed to muttering about an on-premise server. We have continued this setup for the last 5 years.

Although it might seem expensive, it is such a time-saver. Many overlook the fact that people's work hours cost money too. At the end of the day, it is cheaper to have a rock-solid solution that you can rely on and not have to troubleshoot, versus a cheaper solution that requires constant attention from technicians - I'd rather spend the time with the user to up their ante.

We didn't look at other options; Jamf was the go-to tool at the time and was Apple-oriented (unlike Mobile Iron).

It's the best Mobile Device Management on the market for Apple devices in my opinion.

We use Jamf to manage our school's new 1:1 inventory of devices. Everything is in one place for our OS X and iOS deployments.

We are now starting to integrate with certificates for our new wireless system and it has been wonderful to work with the teams at Jamf. Jamf Pro has helped us to have the best management for all of our devices.

I was a manager of iOS devices in the past, and it was extremely cumbersome to use some of the other software out there. Jamf has made it so that I don't have to worry about anything.

Jamf Pro has streamlined and organized the way we do business. We are able to manage our full fleet of devices and can simply integrate with all of our systems. Jamf has made this a very easy task and has been amazing.

With Jamf, we are able to give specific access to our local admins so that they can manage devices without the help of our more senior admins. We can allow some things and not others. And, we now have a solid idea of where all of our devices are and who has and does not have them.

With our system being for students, one of the most important pieces of Jamf is to make sure that we are supplying a filter for all of them. In Jamf, I am able to see when an application is removed and then push it right back out. We are using Umbrella and if it is deleted by a student then Jamf knows and re-deploys it almost immediately.

Jamf has additional features that are helpful.

There is an easy configuration that we can set in the root of Jamf Pro to manage our Jamf Connect clients. It means that we do not have to get to much more granular, building config profiles that allow the keys right from Jamf Pro.

I would like to see tighter integration with Jamf Protect in the future releases of Jamf Pro. It has been a great system that allows us to know what is happening on all of our OS X Devices.

Jamf as a whole has come a long way and maybe more of an integration between the entire suite of Jamf products would be helpful.

Login info from Jamf Connect in the Jamf dashboard could be helpful but for the most part, we have nothing to complain about with our Jamf system.

I have been using the solution for the last four years and if I had know about it sooner, I would have been using it for much longer.

This system is extremely stable and we have it now hosted in Jamf Cloud. That was a Solid Decision

It is fully scalable and extremely simple. We scaled up from 600 to 1,200 devices over the summer and nothing changed. It was phenomenal.

They have amazing customer support that is very responsive. When we need assistance, it is only a phone call or email away.

We previously tried MaaS360 and a product by Meraki.

I was provided insight into Jamf and the full suite of products, and the ease is far greater.

The initial setup was a little tricky, coming in with zero experience, but the support of Jamf and colleagues was there and we got it to a great place fairly quickly.

We deployed with an in-house team.

This is the best value for a system that I am deeply involved with on a daily basis.

We did not evaluate other options before choosing Jamf.

Being a School district, this is certainly the way to go. Even at the corporate level, the ease of integration with ABM and ASM is amazing and extremely helpful.

We use Jamf Pro Cloud to manage 500+ Apple iPads, MacBook Airs, and Mac minis across both our campus and distance learning environments with 50+ employees and 300 students.

Jamf Pro facilitates all device provisioning, software deployment, security profiles, and network access. The printer setup is managed by static groups. Device monitoring is simple using smart groups to monitor for device health, battery charge, storage, and OS version, among other options.

Jamf Pro Cloud is simple to use, powerful and it empowers our IT workflow to provide excellence in customer service.

We are a K-12 private Christian school located in Maryland. Due to this, we have several sets of regulations that we are required to be compliant with for child safety when using computers or mobile devices.

When we decided to implement our Apple 1:1 device program, we chose Jamf Pro as our MDM vendor. Starting out on-site as Casper Suite and then migrating to the Cloud as Jamf Pro, Jamf has allowed us to maintain compliance with the Child Online Protection Act and all applicable educational regulations.

This product makes device deployment and software maintenance simple. 

Enrollment profiles allow us to pre-configure devices directly from Apple. We can set up a new Mac or iPad without ever touching the device.

Configuration profiles are assigned by static groups and allow us to manage device software, settings, security, and set up with ease.

Smart groups are triggered on certain data points such as battery charge, device health, OS version, etc., and allow us to monitor device use and user maintenance of the devices.

Microsoft SSO integration allows us to set up email remotely for users without them having to do anything other than entering their password. 

I would like to see more robust reporting options for data. Right now there are data points you can configure on your login screen to monitor system health, device health, battery charge, OS versions, lost devices, etc., but there are no real reports you can run about device updates, maintenance, user metrics, etc.

I would like to see either a report section or an integration with a new reporting module to allow us to pull real metrics from the system easily. This will facilitate IT's ability to say, hey, budget people, here's why we need this.

We have been using Jamf Pro since 2013.

Jamf Pro Cloud has a 99% uptime.

Jamf Pro Cloud handles our device load without any issue.  We run approximately 250 iPads and 330 assorted Mac computers and laptops. With our combined device count, we're not taxing the system at all. From speaking with Jamf, we'd still be considered a smaller client, so to answer the question, I would recommend that potential clients contact Jamf for exact information, but it appears that they can scale from a small number of devices to several thousand with no issues. 

Jamf Pro was our first MDM.

Our primary use case is automated enrollment for clients. We use Apple Business Manager and leverage it for new computers. For existing computers, I created an automated enrollment process, enlisting machines that can remotely wipe and re-install the OS and bring down the entire suite of applications on enrollment, which is very powerful.

A good use case would be the end-user experience. The end-users are excited and happy that they're able to be more productive because they're able to access approved applications and self-service. They're able to submit tickets to the help desk, in which, if they need an application approved, it'll go through an approval process.

Anything outside of the core application suite, you'd have to get approval. At the same time, they like the aspect of being streamlined like that.

Overall, it's quite helpful and productive.

I found that automated enrollment is very powerful because you can bring standardization to the environment. 

The restrictions are very powerful because you can block new OS releases, so you can vet them to make sure they're not going to break any legacy applications. That's very useful and powerful.

The ability to leverage self-service for a better end-user customer experience. You can categorize it to different aspects of your organization, be it HR, creative department, or legal, whatever you like.

The reporting needs to be improved so that generating them is more user-friendly. The reporting should have more of a graphical interface. For example, if you want to create a report on how many computers have been checked in the past 30 days you can produce it. However, it is not something that you'd like to give to a CIO.

It will export data into a spreadsheet, but executives don't want to look at spreadsheets. Rather, they want to look at bar graphs, charts, and visuals with percentages.

The prices are expensive and should be reduced.

When we paid for training, we could not have all five people training at one time. I thought that if we were paying $18,000 USD then we could have everybody training at once. However, this is not the case and it doesn't make sense to me.

The response time for technical support could be better.

I have been using Jamf since 2009 or 2010, with version 8.6.

Jamf is very stable. They have a 99.9% uptime in the cloud, and I use it on a daily basis. I would say that it's very robust.

This product scales very well. There's a great use case from IBM that shows how they scaled in that environment. They bought 100,000 Macs and it scaled out very well. I've used it myself when I went from zero to over 600 computers in less than six months.

At this point, we're just implementing it with our clients. The Mac footprint is perhaps 500 end-users, total. We're planning to grow the environment and we're going to use Jamf to do it.

I would rate their technical support a nine out of ten. They are good, although the response time could be better.

I have always used Jamf, and start with version 8.6 in 2009 or 2010. At that time, there wasn't really another similar solution.

If you're using a cloud-based deployment then it is straightforward and Jamf will spin that up for you. If you're on-premises then it's a $6,000 USD on-site visit. A technician will come on-site and spin up the on-premises solution for you. An on-premises version is primarily used by federal government agencies, more often than commercial agencies. Commercial agencies usually move to the cloud.

The IT staff, including myself and several other individuals, are the ones who operate Jamf from an administrative perspective.

This is an expensive solution.

The price of a training pass for five people was $18,000 USD.

My advice for anybody who is implementing Jamf is to get the cloud version first and immerse yourself in it. The key is to always look at the admin guide, which can be very helpful. I would also suggest leveraging Google because if you search for Jamf Pro, there are a lot of videos where they show you how to do certain implementations. In summary, I would say that the best thing is to do your research.

I would rate this solution a nine out of ten.

The primary use case of Jamf Pro is for managing Apple devices such as MacBooks, iPhones, and iPads. 

It allows us to deploy and configure software, set security and compliance policies, inventory devices and their configurations, and manage device deployments and updates. 

We are using Jamf Connect in our environment to provide a seamless, secure, and user-friendly connection to the company's resources for Mac users. 

It helps to manage user authentication, password synchronization, and the creation and maintenance of local accounts on macOS devices. It also enables users to easily access resources such as corporate networks, cloud services, and applications while ensuring compliance with security policies and regulations.

Jamf Pro allows us to manage all Apple devices from a single interface, making it easy to deploy and configure software, set policies, and inventory devices.

It allows us to set security and compliance policies to help protect devices and data, such as requiring passcodes, encrypting data, and disabling certain features.

We can now easily deploy software and updates to all devices, which can help users stay productive and avoid interruptions due to software issues.

Jamf Pro helps to automate the management process of Apple devices and reduce the number of support tickets and the need for manual intervention.

The most valuable aspects include:

The self-service portal. With the self-service portal, users can install apps, handle settings, and even enroll their own devices, improving their experience and reducing the IT workload.

Reports and inventory. Jamf Pro provides extensive inventory and reporting capabilities, which allow IT administrators to track the device's status, compliance, software inventory, and many other aspects, this can help to identify trends, and issues and take proactive actions.

Automated Software Distribution. Jamf Pro can automate software deployment, updates, and inventory of software licenses, this can help users stay productive and avoid interruptions due to software issues.

Improvements could include:

Integration with other systems. Jamf Pro could be improved by providing more out-of-the-box integration with other systems such as Active Directory, Single Sign-On (SSO) solutions, and other IT management tools.

Advanced Automation. More advanced automation options like scripting and API integrations could help to automate more complex processes, increase efficiency and reduce human errors.

Cloud Management. Some organizations may prefer to manage their devices through the cloud, and it would be beneficial for Jamf Pro to include cloud management capabilities.

However, Jamf already has a very comprehensive solution.

We have been using Jamf Pro since May 2021.

We did use Matrix42 with Empirum. It is no MDM.

We looked into Silverback from Matrix42. They offered bad UI.

We only use Macs and iPhones/iPads. We don't use any PC stuff here.

Makes me able to confidently send out Macs to my user base!

We like the pre-stage enrollments. It allows me to drop ship a Mac or mobile device to a user and not worry about any configuration. 

They need to alphabetize payloads. Also, they need to add service management/managed login payloads for configuration profiles.

Having a tool to do software updates easily on macOS and iOS would be appreciated. 

I've used the solution for five or more years.

I manage 1000+ Macs and 200+ iPads from Jamf. I am able to manage software and application updates, pull reports, and scope out certain policies and configuration profiles to a specific set of computers or mobile devices, all from a single pane of glass. I can also leverage a seamless enrollment for our computers when we onboard new employees within our company. 

I can leverage smart groups and API calls for certain automation workflows that help the overall goal of managing and maintaining our computers. 

We can manage software and application updates, pull reports, and scope out certain policies and configuration profiles to a specific set of computers or mobile devices, all from a single pane of glass. There is seamless enrollment for our computers when we onboard new employees within our company.

The features I find most valuable within Jamf Pro are:

- The dashboard. I can add policies, configuration profiles, patch management, and smart group membership to one single view, and this is very helpful at a glance. 

- The policies. I can deploy scripts and packages easily with policy payloads. This can range from applications to specific policies that I need to deploy to our users.

- The smart groups. Based on certain criteria, I can group computers and mobile devices and leverage that to deploy my payloads to those devices

The areas of the product I would like to see improved are:

- The universal searching with filters. It would be nice to be able to search smart groups and/or filter them. We'd like search packages or be able to categorize them a bit better by leveraging tags. Right now, searching is only on certain pages in Jamf and it is inconsistent. 

- Better reporting. It would be nice if Jamf could build out a reporting pane within Jamf to see better data. This can include patch management, smart group criteria, and so on. This would help when reporting to higher-ups. 

I've been using the solution for more than eight years.