Jamf Pro Reviews

The primary use case for us is MyChart Bedside, as we work to provide in-house iPads for different areas of our hospital. The iPads have entertainment apps, as well as tools to help improve their stay in our hospital.

We also use this solution for macOS deployment. We use the hosted Jamf Pro and cloud app shares. We internally use Jamf for the healthcare listener and the AD proxy. 

Jamf has improved patient care and our ability to be more productive when delivering our end-users a nearly zero-touch onboarding experience for their Macs. We have seen our patient care experience improve with the use of Jamf and the ability to take the work out of our nurses' hands.

Automating the refresh of the devices is huge for both sides of the end-user experience. 

The most valuable features are Smart groups, branding Self Service, Jamf Connect, and the health care listener. These tools allow information technology to automate services and improve our end-user deliverables. The self-service branding enables our end-users, the patients, to identify us when using our provided products. These include apps and other tools for them to use.  

Some improvement can be made in the customer service realm, while also making additional training level courses available for online study and exam-taking. For example, exams at the 200 level.

We have been using Jamf Pro for ten years.

The stability of the on-premises and hosted versions are solid. 

My impressions of the scalability are good. 

The support experience I have had with Jamf has been amazing. If you have an idea or a dream to make something happen with Jamf then their technical support and expert services can do it, or they will try very, very hard.

There is always a good explanation as to why something may or may not work. 

We did use a different solution and still do for other aspects of our deployments. We integrated Jamf to solve our MyCharBedside issues. 

The initial setup is easy to understand and is absolutely straightforward. 

In the very early days, we leveraged the kickstart option. The rate of knowledge and help was exceptional. 

Our ROI is superior patient care and improved end-user experiences. 

Licensing cost is dependent on the footprint and foreseen growth. I think another positive is Jamf's flexibility to understand what you need to be done while molding the product to be as successful as possible. 

We did not evaluate other options or solutions.

If I can give anyone advice, I would go with the hosted product. Jamf is serious about providing a secure and separated hosted environment, as well as working with your internal teams to see that the job is done to your liking and not just the way they want it done. Collaboration is key.

Otherwise, Jamf continues to make good improvements time after time.

Our primary use case is managing our one-to-one iPad environment for our lower school students and maximizing our efficiency.

By utilizing Configuration profiles, we are able to push out all of our apps to our classroom sets of one-to-one iPads. They install without us having to handle the devices, and then auto-update. We can then wipe the iPads all at once at the end of the year, by simply performing the startup procedure, everything will reset for the next school year.

Ultimately, it saves us a lot of time and headaches.

We have been able to keep our tech department lean and mean, maximizing our efficiency by utilizing Jamf to set up our iPads for us, rather than installing each app one at a time.

We are able to manage each iPad cleanly, and users do not have to handle the maintenance.

The most valuable feature is the Configuration Profiles, for sure! This is what we use to get all of our iPads set up and uniform. We also push out apps to our devices, which does not require any touching of the devices and they auto-update!

Every once in a blue moon, we wind up with a rarely-seen superbug that takes support weeks to months to solve. The good news is that they are rare and not across the platform. Just us. 

We have been using Jamf Pro since 2012.

This product is very stable. Since 2012, it was only down once, and only on our premises.

It works well for small simple setups like ours but is robust enough for the large setups with experts of code behind them.

Tech support is always friendly and ready to help.

While the tech support professionals are great, and happy to help, sometimes it takes a while to get one back on board with your setup since you no longer have a designated contact who "knows you". Additionally, since they need to get to "know you" I have found that I have had to do a lot of convincing to get them to believe that I know what I am talking about and that I have indeed "already tried that."

We tried Mosyle concurrently, but it was a mess.

As far as I have heard, it was straightforward, and the switch to Cloud only took an hour. It was much shorter than the quoted time.

We worked with the vendor and they walked us through the setup. They were great when they walked me through it over video call when we made the switch to Cloud.

While this is hard to quantify, it has allowed us to keep our tech department at two people.

Cloud is worth the small increase in price, but make the switch before you need it, and not during a global pandemic.

To my knowledge, we did not evaluate other options. Rather, we just jumped aboard.

This solution is a ten out of ten. A great friend.

The primary use case is to manage everything Apple in our environment. This includes everything from assigning the asset to the user, controlling licensing via the App Store, custom policies, and configurations.

The goal is to ease the burden on our Service Desk, while also enabling the user to be more self-sufficient.

In the past, I have used many MDM solutions and most of the time it came down to poor documentation with them compared to Jamf.  We found the resources provided were more then enough to get us up and running. Plus, the continued support from their staff has been awesome! 

We have found Jamf to be the critical part of everything.

Having the ability to automate our workflows has been great. Also, having the knowledge base of other Mac Admins at our disposal with the Jamf Nation, that's something that very few if any, MDM providers have.

We currently have a zero-touch workflow, where we are able to deploy the full MS Office Suite, complete encryption, and block activation lock, all while the device is being enrolled for the first time.

The user doesn't have to reach out to IT at all during the process, which definitely improves the onboarding experience.

The most valuable feature is Jamf Nation. It contains valuable information, tips, tricks, and resources to go to when you might have issues. Oftentimes, the issue you are facing isn't something new at all. There are always others who have run into it and can provide valuable insight to resolving it. If it is something completely new, you have a plethora of other admins at your disposal who are able to quickly assist you.

Integrated patch management is easy to keep your software up to date on devices

Painless app deployment means that we can simply package and deploy. With some other MDMs, you have to convert to a proprietary file or have to upload multiple files to properly complete the loop.

One of the big areas in need of improvement is automated device naming for computers. You can do this via mobile devices in the pre-stage but not for computers. Having the ability to assign devices to a specific pre-stage enrollment group, and having said group identify all of the systems via a specific prefix/suffix, would benefit us a lot and keep better consistency when it comes to users' machine names.

Improved Patch Management is something that is in the works, I know, but having access to more applications or even improving the method to organizing/configuring patch management will be beneficial. Currently, setting it up is a painful process.

I've been using Jamf Pro for the past four years.

Stability-wise, our experience has been very good. There have been instances of downtime, whether it be scheduled or not, but for the most part, everything has been up and running consistently. 

The downtime I'm referring to is either scheduled maintenance (because we are a cloud hosted environment) or there have been server outages with AWS.  Overall though you can quickly pull up details regarding those pieces.

From the perspective of stability with the product on a day to day basis, its stellar.  Being cloud hosted we have been able to consistently add new policies, devices, scripts, running things every 15 minutes on our fleet and never any hiccups.

We use Jamf Pro's hosted services. Scalability has never come up and performance has always been top-notch.  The only slowness is when your internet is lacking.

I would say tech support has been great overall. Sometimes, it's a bit tricky to get the point across or even to identify the root cause, and it might take a couple of back and forth encounters, but once that clears up then it's a smooth experience.

Before we implemented Jamf at a previous workplace, we were using AirWatch to manage our mobile devices and binding our Macs to AD using Centrify. We switched to Jamf to improve mobility for our users as well as alleviate account issues with binding.

The initial setup was pretty straightforward, to be honest.

You needed to configure some prerequisites with Apple (ABM, APNS, VPP) but once everything was up and running, the rest was pretty seamless. The hardest part is taking a high-level look at your environment and determining how you want to manage the devices with the various scopes.

We implemented it via Jamf directly.

It is hard to put exact numbers on ROI but it's also hard to even think about the things we are doing now if we take Jamf out of the picture.

It's hard to say with this.

A lot of the resources are great and enable Admins to configure the environment solo for the most part. I would recommend you have at least one of the Admins go through the training course to better enable themselves.

Depending on how much support you require, it might make sense to add that to the licensing agreement. I've seen the difference in the support structures, first hand, and I definitely enjoyed the dedicated support tiers.  

We did a POC for AirWatch (which we had for mobile already), InTune (back then, it was very much in its infancy), and Jamf.

We are a solution provider and we resell Jamf Pro, as well as provide managed services, and we are also a support partner. I am also a Jamf integrator and I train people on its usage.

The policies make it possible to distribute packages and scripts.

Patch management, even though it's not 100%, is better than most competitors. Jamf bought a company that is much better at patch management, and it will be introduced in the Spring. This is something that I'm looking forward to.

The zero-day support regarding new Apple hardware and Apple operating systems is very good.

The patch management is not automated in any way, and you have to do a lot of manual work to upload the current version of applications. In some cases, you have to repackage it before uploading it. This means that it's a lot of manual work before you can apply the patch policies to clients.

I started working with Jamf Pro between four and five years ago.

This is a stable product.

I have customers that range in size from 25 customers to 25,000 customers, and it works same the same way, regardless. It is scalable.

The technical support is pretty good. 

Prior to Jamf Pro, I worked with a product called Absolute Manage. They are now part of Ivanti. They were one of the main players but I don't think that they evolved fast enough. We switched over to Jamf Pro and are very satisfied with it.

As I am the most senior Apple and Jamf consultant at my company, I do not work much with other products. However, VMware Workspace One is the most important competitor.

Jamf is easy to deploy. As soon as you have the instance up and running and the activation code, it's really easy. If you use Apple Business Manager then you don't need to do very much to bring clients into Jamf Pro.

The price difference between Jamf Pro and VMware Workspace One is not very much, but when counting the cost of my time, Jamf Pro is clearly much better.

My advice for anybody who is interested in this product is to test it. All new customers can get a 30-day trial, and I suggest contacting a reseller.

I cannot see any need for additional features because the vendor is very Apple-focused, and I don't know of anything that can't be managed using Jamf Pro.

Overall, this is a very good product, but nothing is perfect and there are always things that can be better.

I would rate this solution a nine out of ten.

The primary web application is responsible for syncing data from the configured Apple School Manager instance and Jamf Pro. This includes recurring scheduled syncs, as well as manually initiated syncs performed while logged in to a secondary web application.

This monitor collects information about devices that have been added to Automated Device Enrolment (formerly DEP) portals and assigned to the Jamf Pro MDM server. It is run by the primary web application. Any manually initiated refreshes are performed by the web application the user is logged in to.

For the seventh consecutive year, Jamf delivered day-zero compatibility and feature support for Apple’s fall and spring releases. Since 2012, Jamf has been ready to support customers as they upgrade to the latest version of iOS, macOS, or tvOS the same day they are available from Apple.

Jamf Pro, Jamf’s flagship product, added wholly new functionality like managed software updates and Inventory Preload, the ability to upload mobile device inventory data before devices are enrolled. Jamf Pro also enhanced existing functionality like tvOS management and the groundbreaking Microsoft Intune integration. 

The most valuable features in Jamf Pro are the policies and config profiles, making our life easy to manage many different things in one place.

I believe they should be able to add touch IDs for the admin, which would allow for adding the IT team's fingerprints to the scope and set it up to get into the computers quicker.

It will be very helpful if we could restore users after they have been removed from Jamf because I have some cases of deleting a computer before unlocking it.

We have been using Jamf Pro for a year and a half.

We did not use another similar solution before this one.

This product is surely worth the cost of implementation.

We did not evaluate other options.

Jamf Pro is used to manage our fleet of Apple devices consisting of both macOS & iOS devices. With Jamf, we are able to effortlessly deploy devices, in a consistent manner, with minimal involvement from IT team members.

Jamf has made it achievable for us to easily deploy & manage Apple devices anywhere in the world, without the need for hands-on assistance from IT staff.

All of the features are valuable and there's not really anything that Jamf Pro provides that is not adding value to our business whilst saving us time & effort.

The on-going improvements & innovation that Jamf provides over time is something that needs to be maintained, as it is what is needed to fulfill a business & team need at the right time.

We have been using Jamf Pro for eight years.

The solution will be able to continually grow as an organization grows. Initially, we started to use Jamf Pro when we only had about 200 Macs spread globally, and now we are managing 3000+ Apple devices with it.

Previously, we had no Mac management solution, but after researching, we found Jamf Pro to be the perfect fit for our business.

Although money needs to be spent on licensing, that cost is fast recouped in time saved & achieved consistent standards across the business for Apple device deployments.

The cost of any licensing is certainly outweighed by the time saved from manually managing Apple devices.

I use Jamf Pro to manage every Apple device in our organization including Mac computers, iPads, iPhones, and Apple TVs. It's connected with Apple Business Manager.

In our environment, there are also PCs and Android devices but these are managed by other dedicated software for the corresponding ecosystem. 

Zero-touch deployment is very helpful to us. We deliver new or refreshed Macs or iOS devices directly to new employees.

Also, we provide BYOD for iOS, so it is possible to check mail using private devices. We don't have to push all of the software, as the company store (self-service) allows for the downloading of all necessary applications.

As an administrator, I really love the integration with Apple Business Manager.

Zero-touch deployment saves tons of time.

Self-service makes enrollment much quicker, as we don't have to push all of the applications. The user can decide when to perform an installation, chosen at the most suitable time.

The most important thing for me is to have zero-day support, which is something that I expect from Jamf. Other MDM vendors do not handle support as well.

I think that the zero-touch enrolment could be improved.

I would like to have the ability to push scripts using MDM commands.

Four years.

Deployment of this solution is super easy.

Licensing is based on the number of devices.

JumpStart looks a little bit pricey; however, it is worth every penny. 

I evaluated the Apple Profile Manager, but it wasn't enough and had lots of bugs.

If you want to do more than just using the Apple Management Framework, this is a solution for you.

We want to manage unmanaged macOS devices using Jamf Pro Cloud Solution. Secondly, we want to migrate Intune-managed macOS devices to Jamf Pro. We would like to comply with our company security policies that we achieved using CIS Benchmarks.

We want to manage productivity applications such as Office 365 suite apps, VPN, Google Chrome, NoMAD, and other business apps as required in real-time.

Our users want to access intranet sites, which we were able to achieve smoothly.

Finally, we are able to manage the admin rights process on macOS.

The very first thing is that it provided a way to manage all of the unmanaged macOS devices across the globe, which was achieved through Jamf Pro Cloud. Jamf is stable, reliable, secure and you have lots of customization options.

We are able to integrate with centralized third-party apps without any issues, which is a win-win situation for us.

Software and hardware inventory is one of the key and important factors when it comes to inventory management. Advanced search reporting is a very powerful feature of Jamf Pro Cloud and the good part is that you can also utilize the Jamf Pro Classic API with it.

Self Service is the one-stop solution for an end-user.

Configuration profiles are very helpful for implementing CIS Benchmarks, PPPC, Office apps customization, restriction, and many other cool features.

Jamf policies are a life-saver for day-to-day operational activities.

Composer is my best friend when it comes to creating any complex package. It's super easy to use.

Jamf admin is the perfect tool to upload packages and basically, it saves us a lot of time.

Jamf inbuilt FileVault is super straightforward and doesn’t require a lot of mathematical calculations to implement.

Knowledgebase articles should be introduced in Jamf Pro.

Light and dark background features should be included while logging in to Jamf Pro.

The Jamf training curriculum needs to be revisited, especially 400.

Jamf should give the option to download individual device policy logs, as this capability would really help to diagnose issues.

NoMAD is a really powerful tool and Jamf should have a dedicated support queue for NoMAD issues.

Jamf should create an inbuilt policy in case the user obtains a device, it should enroll the device automatically.

The Jamf Reset app is helpful but it’s only available only for iOS. Likewise, we should have the Jamf Reset app on macOS.

I have been using Jamf Pro Cloud for more than four years.

Jamf Support is super helpful, professional, and all of the engineers are very nice to deal with.

We are blessed to have Jamf Pro in our environment.

We manage about 2,300 macs in our enterprise. Most of the devices are used by developers.

Right now, we manage only basics in our mac fleet. Like having a compliant mac, get the VPN Anti Virus, Firewall NoMAD, and other basic software on it. Also, users have the option to get additional software via self-service. So, when a user gets a device from us, it is pretty "vanilla" and they can customize the device themself. 

Additionally, we configure the device for printing and proxy usage.

We are aiming to manage a lot more with Jamf, which is certainly possible. At some point, we also want to make the mac available for all users, not just developers. Jamf will immensely help us with this goal.

Jamf pro gives you the best tool to manage your Apple macOS fleet in your company. Unfortunately, Apple is limiting the way you can manage macs compared to how you manage Windows devices. Therefore you need an elegant strategy to manage your devices. Jamf pro helps you with that. The combination of the Apple MDM commands and the Jamf binary helps you to get the most out of it.

Everything Apple does not enable with MDM commands, you can take care of with scripting and custom policies. With that, your options are almost endless for managing your Apple macOS devices.

I have been using Jamf pro since May 2015 and there is no other vendor who does such great work, helping you succeed with your macOS devices.

If you want to manage macOS devices in your enterprise and want to make it as easy for the user as well as for the administrators, you should use the DEP with Jamf Pro. It makes it very easy to deploy a new Apple Mac to a new user. IT does not need to touch the device even once. You could ship it directly from the vendor and all the user needs is an internet connection and their credentials. At the end of the setup, the user has a fully managed and functional Mac to use within the enterprise.

The integrated patch feature is good but needs some tweaking. As of now, there is no option for the user to defer the installation of a patch. You can either give them the option to install the patch through self-service, which needs an active part of the user to do it, or you can force the installation. However, with the force of the installation, there is potential data loss, because an App that you want to patch needs to be closed for it to work. The information explaining that the app will be closed for patching is almost not noticeable for the user.

Therefore we do no use the integrated patch management technology and build our own logic to work around it.

We have been using Jamf Pro since May 2015.

We have a mixed Windows/Mac environment, and needed a good MDM solution to efficiently handle the Mac side. We use Jamf Pro to image and deploy new systems utilizing DEP and pre-stage enrollment. We also push out policies and configurations to install software and settings for specific users that are role-based. With Jamf Pro, we're able to work fully remote as an IT team, which is something that would have been very difficult prior to its implementation. Luckily we installed the software before Covid!

Integration with Apple's DEP program and the ability to image systems quickly and efficiently is one of the best features. I use Jamf Pro to push out remote access tools that allow us to help our users with issues that require more "hands-on" than only MDM can provide, which is nice as well. Setting policies, and blocking software and processes has been useful to keep users safe, along with Self Service to install approved apps and updates for those users. I couldn't imagine operating the way we did before Jamf Pro.

Integration with Apple's DEP program and the ability to image systems quickly and efficiently is one of the best features. I use Jamf Pro to push out remote access tools that allow us to help our users with issues that require more "hands-on" than only MDM can provide, which is nice as well. Setting policies, and blocking software and processes has been useful to keep users safe, along with Self Service to install approved apps and updates for those users. I couldn't imagine operating the way we did before Jamf Pro.

The product is pretty good as-is, but if anything could be improved I would say the UI could perhaps be a bit simpler. A mobile app to complement the web-based version, to perform specific tasks, would be nice to have - a good example of what I mean is the "Pulseway" MDM for Windows, they have a very useful and user-friendly mobile app. I use that mobile app to do simple things like reboot/update user machines, push out policies, etc. Other than all that, a little more person to person training when onboarding, included with the purchase perhaps. 

I have been using Jamp Pro for 10 months.

The stability is very good.

Scalability is great.

Great!

We did not use a different solution.

The setup was a bit complex and had a learning curve to get past.

In-house with support from vendor.

Initial setup will take some time and has a learning curve - allow yourself time to do this, or take some training ahead of time.

We primarily evaluated Jamf, we didn't really look at much else.

Use it!