Jamf Pro Reviews

Our primary use case is managing our one-to-one iPad environment for our lower school students and maximizing our efficiency.

By utilizing Configuration profiles, we are able to push out all of our apps to our classroom sets of one-to-one iPads. They install without us having to handle the devices, and then auto-update. We can then wipe the iPads all at once at the end of the year, by simply performing the startup procedure, everything will reset for the next school year.

Ultimately, it saves us a lot of time and headaches.

We have been able to keep our tech department lean and mean, maximizing our efficiency by utilizing Jamf to set up our iPads for us, rather than installing each app one at a time.

We are able to manage each iPad cleanly, and users do not have to handle the maintenance.

The most valuable feature is the Configuration Profiles, for sure! This is what we use to get all of our iPads set up and uniform. We also push out apps to our devices, which does not require any touching of the devices and they auto-update!

Every once in a blue moon, we wind up with a rarely-seen superbug that takes support weeks to months to solve. The good news is that they are rare and not across the platform. Just us. 

We have been using Jamf Pro since 2012.

This product is very stable. Since 2012, it was only down once, and only on our premises.

It works well for small simple setups like ours but is robust enough for the large setups with experts of code behind them.

Tech support is always friendly and ready to help.

While the tech support professionals are great, and happy to help, sometimes it takes a while to get one back on board with your setup since you no longer have a designated contact who "knows you". Additionally, since they need to get to "know you" I have found that I have had to do a lot of convincing to get them to believe that I know what I am talking about and that I have indeed "already tried that."

We tried Mosyle concurrently, but it was a mess.

As far as I have heard, it was straightforward, and the switch to Cloud only took an hour. It was much shorter than the quoted time.

We worked with the vendor and they walked us through the setup. They were great when they walked me through it over video call when we made the switch to Cloud.

While this is hard to quantify, it has allowed us to keep our tech department at two people.

Cloud is worth the small increase in price, but make the switch before you need it, and not during a global pandemic.

To my knowledge, we did not evaluate other options. Rather, we just jumped aboard.

This solution is a ten out of ten. A great friend.

We use Jamf Pro Cloud to manage 500+ Apple iPads, MacBook Airs, and Mac minis across both our campus and distance learning environments with 50+ employees and 300 students.

Jamf Pro facilitates all device provisioning, software deployment, security profiles, and network access. The printer setup is managed by static groups. Device monitoring is simple using smart groups to monitor for device health, battery charge, storage, and OS version, among other options.

Jamf Pro Cloud is simple to use, powerful and it empowers our IT workflow to provide excellence in customer service.

We are a K-12 private Christian school located in Maryland. Due to this, we have several sets of regulations that we are required to be compliant with for child safety when using computers or mobile devices.

When we decided to implement our Apple 1:1 device program, we chose Jamf Pro as our MDM vendor. Starting out on-site as Casper Suite and then migrating to the Cloud as Jamf Pro, Jamf has allowed us to maintain compliance with the Child Online Protection Act and all applicable educational regulations.

This product makes device deployment and software maintenance simple. 

Enrollment profiles allow us to pre-configure devices directly from Apple. We can set up a new Mac or iPad without ever touching the device.

Configuration profiles are assigned by static groups and allow us to manage device software, settings, security, and set up with ease.

Smart groups are triggered on certain data points such as battery charge, device health, OS version, etc., and allow us to monitor device use and user maintenance of the devices.

Microsoft SSO integration allows us to set up email remotely for users without them having to do anything other than entering their password. 

I would like to see more robust reporting options for data. Right now there are data points you can configure on your login screen to monitor system health, device health, battery charge, OS versions, lost devices, etc., but there are no real reports you can run about device updates, maintenance, user metrics, etc.

I would like to see either a report section or an integration with a new reporting module to allow us to pull real metrics from the system easily. This will facilitate IT's ability to say, hey, budget people, here's why we need this.

We have been using Jamf Pro since 2013.

Jamf Pro Cloud has a 99% uptime.

Jamf Pro Cloud handles our device load without any issue.  We run approximately 250 iPads and 330 assorted Mac computers and laptops. With our combined device count, we're not taxing the system at all. From speaking with Jamf, we'd still be considered a smaller client, so to answer the question, I would recommend that potential clients contact Jamf for exact information, but it appears that they can scale from a small number of devices to several thousand with no issues. 

Jamf Pro was our first MDM.

Our primary use case is automated enrollment for clients. We use Apple Business Manager and leverage it for new computers. For existing computers, I created an automated enrollment process, enlisting machines that can remotely wipe and re-install the OS and bring down the entire suite of applications on enrollment, which is very powerful.

A good use case would be the end-user experience. The end-users are excited and happy that they're able to be more productive because they're able to access approved applications and self-service. They're able to submit tickets to the help desk, in which, if they need an application approved, it'll go through an approval process.

Anything outside of the core application suite, you'd have to get approval. At the same time, they like the aspect of being streamlined like that.

Overall, it's quite helpful and productive.

I found that automated enrollment is very powerful because you can bring standardization to the environment. 

The restrictions are very powerful because you can block new OS releases, so you can vet them to make sure they're not going to break any legacy applications. That's very useful and powerful.

The ability to leverage self-service for a better end-user customer experience. You can categorize it to different aspects of your organization, be it HR, creative department, or legal, whatever you like.

The reporting needs to be improved so that generating them is more user-friendly. The reporting should have more of a graphical interface. For example, if you want to create a report on how many computers have been checked in the past 30 days you can produce it. However, it is not something that you'd like to give to a CIO.

It will export data into a spreadsheet, but executives don't want to look at spreadsheets. Rather, they want to look at bar graphs, charts, and visuals with percentages.

The prices are expensive and should be reduced.

When we paid for training, we could not have all five people training at one time. I thought that if we were paying $18,000 USD then we could have everybody training at once. However, this is not the case and it doesn't make sense to me.

The response time for technical support could be better.

I have been using Jamf since 2009 or 2010, with version 8.6.

Jamf is very stable. They have a 99.9% uptime in the cloud, and I use it on a daily basis. I would say that it's very robust.

This product scales very well. There's a great use case from IBM that shows how they scaled in that environment. They bought 100,000 Macs and it scaled out very well. I've used it myself when I went from zero to over 600 computers in less than six months.

At this point, we're just implementing it with our clients. The Mac footprint is perhaps 500 end-users, total. We're planning to grow the environment and we're going to use Jamf to do it.

I would rate their technical support a nine out of ten. They are good, although the response time could be better.

I have always used Jamf, and start with version 8.6 in 2009 or 2010. At that time, there wasn't really another similar solution.

If you're using a cloud-based deployment then it is straightforward and Jamf will spin that up for you. If you're on-premises then it's a $6,000 USD on-site visit. A technician will come on-site and spin up the on-premises solution for you. An on-premises version is primarily used by federal government agencies, more often than commercial agencies. Commercial agencies usually move to the cloud.

The IT staff, including myself and several other individuals, are the ones who operate Jamf from an administrative perspective.

This is an expensive solution.

The price of a training pass for five people was $18,000 USD.

My advice for anybody who is implementing Jamf is to get the cloud version first and immerse yourself in it. The key is to always look at the admin guide, which can be very helpful. I would also suggest leveraging Google because if you search for Jamf Pro, there are a lot of videos where they show you how to do certain implementations. In summary, I would say that the best thing is to do your research.

I would rate this solution a nine out of ten.

I used it in a school environment where we use it to download student's profiles and keep them connected to their Outlook, et cetera.

The solution helps as patch management with Macs. Previously I was doing everything manually by myself. With this product, now I'm saving two hours per device and I have roughly 30 devices that I deal with, so it's saving me a huge amount of work.

I love it because there's not too much out there for Macs in terms of patch management. 

They give users a huge amount of time-savings.

The user interface is great.

The solution overall is very affordable.

The solution should offer beta testing for new products.

The solution needs more demos for when new releases come out to help us understand the changes and how to use new features.

I've been using the solution on and off for about two years.

The solution's stability is solid. There isn't any crashing. There aren't bugs or glitches. It's reliable.

On a previous project, we had about 75-80 people on the solution. On the current project the average amount of users will be 30-35. It's a bit of a smaller project.

When I did have questions, the 24-hour customer service they have on offer helped walk me through a lot of things. I'm satisfied with the level of support we get from Jamf. They've resolved any issue we've ever had.

I've had years of experience with Microsoft products such as the SCCM and we've used some more MBM's and mobile wiring and other kinds of solutions. We're also using Intune as well.

We haven't set up the solution just yet for this latest project. We're going to discuss implementing it soon. However, I need the budget for it first. I'm waiting for that. Right now, we're working on a demo.

We have done the initial setup for previous projects, and as I recall, it was not complex, it was quite straightforward.

I personally take care of any maintenance needed.

We had three days of on-site training. Jamf walks us through everything before implementation even begins so we have a good understanding of how everything works.

The pricing is pretty perfect. I like it; it's very affordable.

I've been following the solution a lot on YouTube, as far as the latest updates, and am continuously reading new white papers on it.

The current version I'm using right now is a demo, however, in the past, I have used the on-premises version.

I'd rate the solution nine out of ten. If they added beta testing, I'd give it perfect marks.

The interface is very intuitive. Anybody who has had a reasonable amount of experience with Macs will really appreciate the way this has been designed. It is only on the Mac platform anyway, and I'm given to understand Jamf engineers work at Apple and Apple engineers work at Jamf.

It is a first-rate product and well known in the industry as the gold standard for Apple device management.

When Apple has a new iOS or Mac OS, that particular OS often has new features. Jamf is ready for those features the moment that the OS is released. If there are additional benefits or features as part of a new macOS, Jamf is aware. Jamf has its own network of users and a portal, Jamf Nation. Jamf users are continually suggesting updates and additional features that get reviewed by Jamf and where appropriate are implemented. There is good communication, good end-user engagement, and great company response; there's visibility of user requests and what is getting implemented.

One of the included Jamf Applications, Jamf Remote, is somewhat flaky. It's never worked for me when I've tried to access a remote device that is not on the same network, so the one thing that I would like to see improved/implemented is remote support and I believe Jamf have something in the pipeline. The ability to provide remote support access to end user devices, preferably in a similar manner to Apple Remote Desktop (ARD), Desktop Central's solution or Teamviewer.

We had it all set up and running in February 2018, so it's been about two to two and a half years since we began using the solution.

The product is ultimately stable and the ability manage most anything with an Apple device exists on the system. The product can be hosted by Jamf or on-prem, some Jamf resellers also provide their own hosting for clients, which is how our instance is configured. Our institution is very impressed with how reliable Jamf Pro is.

If you decide to go with a hosted instance from a Jamf reseller/supplier, as we do, the reseller provides support in addition to Jamf themselves. The support we've received thus far is nothing short of excellent. When Apple release either a new iOS or macOS, Jamf is ready able to support the new operating systems from day one.

I'd give technical support full marks, ten out of ten, hands down.

Jamf require clients to have two to three days initial training known as 'Jumpstart'. A Jamf expert comes to your location and goes through everything you need to do to get it up and running. If you're simply managing Mac OS, it's two days. If you're managing iOS as well, as we are, it's three days. Jumpstart is a paid-for service.

We did get a specific 3-day in-person training session with a member of the Jamf engineering team. It was a paid service.

Jamf Pro is used by some of the most notable enterprise organisations in the world. I believe IBM uses Jamf to manage all their devices, for example. That is pretty interesting, considering they make their own device management solution; and IBM has probably got the largest deployment of Macs on the planet! If that's not a recommendation for anybody, I don't know what is. I'm also aware ARM use Jamf as well, as does Dyson. These major companies would not be using the product if it wasn't doing what they wanted.

I would rate the solution ten out of ten. It's excellent. I have nothing bad to say about it at all.

The primary use case of Jamf Pro is for managing Apple devices such as MacBooks, iPhones, and iPads. 

It allows us to deploy and configure software, set security and compliance policies, inventory devices and their configurations, and manage device deployments and updates. 

We are using Jamf Connect in our environment to provide a seamless, secure, and user-friendly connection to the company's resources for Mac users. 

It helps to manage user authentication, password synchronization, and the creation and maintenance of local accounts on macOS devices. It also enables users to easily access resources such as corporate networks, cloud services, and applications while ensuring compliance with security policies and regulations.

Jamf Pro allows us to manage all Apple devices from a single interface, making it easy to deploy and configure software, set policies, and inventory devices.

It allows us to set security and compliance policies to help protect devices and data, such as requiring passcodes, encrypting data, and disabling certain features.

We can now easily deploy software and updates to all devices, which can help users stay productive and avoid interruptions due to software issues.

Jamf Pro helps to automate the management process of Apple devices and reduce the number of support tickets and the need for manual intervention.

The most valuable aspects include:

The self-service portal. With the self-service portal, users can install apps, handle settings, and even enroll their own devices, improving their experience and reducing the IT workload.

Reports and inventory. Jamf Pro provides extensive inventory and reporting capabilities, which allow IT administrators to track the device's status, compliance, software inventory, and many other aspects, this can help to identify trends, and issues and take proactive actions.

Automated Software Distribution. Jamf Pro can automate software deployment, updates, and inventory of software licenses, this can help users stay productive and avoid interruptions due to software issues.

Improvements could include:

Integration with other systems. Jamf Pro could be improved by providing more out-of-the-box integration with other systems such as Active Directory, Single Sign-On (SSO) solutions, and other IT management tools.

Advanced Automation. More advanced automation options like scripting and API integrations could help to automate more complex processes, increase efficiency and reduce human errors.

Cloud Management. Some organizations may prefer to manage their devices through the cloud, and it would be beneficial for Jamf Pro to include cloud management capabilities.

However, Jamf already has a very comprehensive solution.

We have been using Jamf Pro since May 2021.

We did use Matrix42 with Empirum. It is no MDM.

We looked into Silverback from Matrix42. They offered bad UI.

I manage 1000+ Macs and 200+ iPads from Jamf. I am able to manage software and application updates, pull reports, and scope out certain policies and configuration profiles to a specific set of computers or mobile devices, all from a single pane of glass. I can also leverage a seamless enrollment for our computers when we onboard new employees within our company. 

I can leverage smart groups and API calls for certain automation workflows that help the overall goal of managing and maintaining our computers. 

We can manage software and application updates, pull reports, and scope out certain policies and configuration profiles to a specific set of computers or mobile devices, all from a single pane of glass. There is seamless enrollment for our computers when we onboard new employees within our company.

The features I find most valuable within Jamf Pro are:

- The dashboard. I can add policies, configuration profiles, patch management, and smart group membership to one single view, and this is very helpful at a glance. 

- The policies. I can deploy scripts and packages easily with policy payloads. This can range from applications to specific policies that I need to deploy to our users.

- The smart groups. Based on certain criteria, I can group computers and mobile devices and leverage that to deploy my payloads to those devices

The areas of the product I would like to see improved are:

- The universal searching with filters. It would be nice to be able to search smart groups and/or filter them. We'd like search packages or be able to categorize them a bit better by leveraging tags. Right now, searching is only on certain pages in Jamf and it is inconsistent. 

- Better reporting. It would be nice if Jamf could build out a reporting pane within Jamf to see better data. This can include patch management, smart group criteria, and so on. This would help when reporting to higher-ups. 

I've been using the solution for more than eight years.

We have been able to successfully manage applications and inventory within our machines.

I'm not exactly sure where it could be improved off the top of my head, but there is room for improvement.

I have been working with Jamf Pro for four years.

The solution is very stable.

I believe that this is a scalable solution.

I was in contact with support a lot in the past and they have been able to offer great assistance.

The initial setup was straightforward.