Jamf Pro Reviews

Managing a large fleet of Apple devices, both Mac and iOS. We monitor our Apple inventory to make sure everything is running smooth.

I work with a school. Deploying apps and settings are a big part of the job. Jamf Pro allows me to do that without touching a device. 

DEP imaging and settings deployment. This is almost instant from when you click the save button. It’s so good!!

There are some small but clunky UI elements — things like bulk editing of certain information and settings.

We use Jamf Pro to manage our fleet of Macs and iPads. With Jamf, we can now do so much more. Reporting to our management team is critical. We can gather information quickly, and this allows us to make smart decisions.

We used to need more resources to manage our devices. With Jamf Pro, we can now do more with less. It's the ideal situation.

Imaging and management of our devices are invaluable as we used to have a more manual solution. Rather than depending on others, we can keep things simple which allows us to work smarter.

Patch management is an area that still needs focus and attention. We find a problem with this because as others have reported, other solutions can do more with patch management. But as with any solution, there are other ways around it, and we have our existing solution to work around any shortcomings there might be.

I use this product to manage Apple devices in the enterprise. From profile configurations to security compliance.

Jamf changed our lives completely from configuration, compliance and management. We needed something like a complete Mac shop to help us manage devices all over the world. With Jamf Pro in the cloud, we are capable of managing these systems and devices with ease.

Zero-touch deployment is a wonderful feature. Being able to assign systems directly from the manufacturer to new employees has been amazing. Plus with a complete self-service portal, our users have the flexibility to install software they need when they need it. Not to mention a number of environmental nuisances that are one-click fixes here.

Pricing needs to be better for smaller businesses who need cloud-based products over on-premise solutions. It’s even hard for some medium and even large businesses to grasp the exceptionally high cost of the service.

I use Jamf Pro to manage and secure Mac workstations in enterprise and production environments.

Jamf Pro allows us to fully leverage Apple and its native tools, as well as create custom solutions.

Proper MDM management for Apple devices is key. The ability to script makes it fit our needs.

I would like to see MFA integration added to the SSO feature, as well as having it expanded to accommodating multiple servers (meaning specifically that SSO, Jamf Pro runs in a cluster just fine).

I think it's quite stable overall, we have seen some stability issues, but they usually trace back to configuration issues.

It scales well, into the tens or hundreds of thousands of devices.

Customer support is very friendly and responsive. As your environment gets more complex, an elevated support contract is available.

No.

The software itself is both complex and straightforward, meaning that you do have to understand what you're doing, but everything you need to get started is on the web interface.

Jamf offers a "jump start" to get things off the ground and give you brief basic training to get going. I spent two days at initial setup, and after that, I worked through it myself.

No comment.

I think it's on par with other enterprise solutions. It really comes down to how seriously your organization wants to take Mac management.

Evaluated AirWatch, but it did not have the capabilities of Jamf Pro.

We consider Jamf Pro to be "best of breed" for enterprise Mac management.

• Managing Mac enterprise fleet
• Maintaining installed software and security compliance within our organization.

Easier administration and customization for the organizational fleet. Jamf makes it far easier to report on fleet status as well as the ability to manage half my fleet being remote employees.

• Jamf API and reporting
• Jamf integration for other applications as well as automation is fantastic. Highly recommended.

Patch management: Software patching has fallen by the wayside for newer versions of Jamf as most users are implementing open source alternatives for keeping installed software patched.

We use it to manage Macs and iOS devices. We also use it to install applications and patch devices. There is also the reporting feature that we use too.

It has made it easy to track and update devices. I love how easy it is to use, and the support is the best in class.

I think the SSH part of Mac OS is the best feature, and also I like the way they have the dashboard, and the console is super clean.

Conditional access for iOS devices is a thing they need to add. It's on the roadmap, and it would be nice to have that now.

Gives us the ability to manage Apple devices remotely. We have users spaced throughout the country.

There is support for Apple updates from day one. Jamf works closely with Apple, so they are ready to support new updates whenever Apple pushes them.

It is also easy to add Macs and other Apple devices.

We now make less on-site visits. Jamf has self-service, where you can upload packages and scripts that anybody using a company owned Apple device can use. Users are less dependent on IT.

The technical support needs improving. Not everyone is a master of Jamf and knows the ins and outs of the software. It would be great to have people who have more than a basic understanding of the software.

I think it would be best if Jamf had support tiers.

It has gotten to a point where I only contact Jamf Support when things are "on fire" and the issue is causing business to stop. With support you never know who you're going to get, or their experience with software. With tiers you could get an understanding of who has the ability to help with more difficult issues.

We have been using the solution for four years.

We did not encounter any issues with stability.

We did not encounter any issues with scalability.

I would rate the technical support at 7/10. They have chat, as well as email support, and it is quick. Not everyone is a master of Jamf, however. You sometimes get tech team members who are still new to the product.

We did not use a previous solution.

We did not evaluate any alternative solutions.

Make sure you choose to run it on a platform that others have experience with. They give you options including a Mac server, a Windows server, and even Linux. However, not everyone is going to know Linux, which can cause problems down the road.

Valuable features with Jamf include asset management and application/patch management. I can set policies to manage devices by many variables OR keep it simple by leveraging DEP to assign new devices the standard apps.

It’s a useful tool for a larger organization to manage its Apple Devices. Jamf has improved the function by putting support to unknown devices. My workplace had bought a lot of iPads outside of DEP without a good method to track them. What happened with Jamf is all of the unknown Apple Devices were put under one solution to help all of us better use these assets. The same thing happened with the computers, because now there was a method to manage them without sacrificing control.

Jamf could improve versioning as in outright blocking OS upgrades OR improving maintaining every application’s update feature. As of now, only some apps, like Flash, have managed updates. The rest will need some clever work to keep updated, or prevent updates. Not everyone is able to adapt a product like Jamf when a feature is missing or not suited to your environment.

I’ve been using it since January, 2016. In that time, Jamf has made several changes along with Apple.

Jamf Pro as a cloud hosted service is pretty stable. The website does not always load smoothly, but I have had no downtime.

Jamf is very scalable. If anything, it may be too scalable for an entry level technician. The ability to deploy to everyone is easy if the admin was careful to restrict abilities.

Previously, there was no solution. I had to do everything by hand.

The initial setup was mind-boggling. However, I had not used DEP or VPP prior to this. Without having completed the CCT first, I was learning far too many things for the first time with very little time to process all of it.

I’m left out of the pricing decisions. As a general rule, I think it pays for itself to let Jamf host the server. If you send your tech to the CCT, then you won't need as much guidance from Jamf.

There was no evaluation. We just bought it and stuck to it.

Absolutely get the CCT and choose a technician that has Apple experience. That way, the skills will complement each other.