Jamf Pro Reviews

The primary use case for us is MyChart Bedside, as we work to provide in-house iPads for different areas of our hospital. The iPads have entertainment apps, as well as tools to help improve their stay in our hospital.

We also use this solution for macOS deployment. We use the hosted Jamf Pro and cloud app shares. We internally use Jamf for the healthcare listener and the AD proxy. 

Jamf has improved patient care and our ability to be more productive when delivering our end-users a nearly zero-touch onboarding experience for their Macs. We have seen our patient care experience improve with the use of Jamf and the ability to take the work out of our nurses' hands.

Automating the refresh of the devices is huge for both sides of the end-user experience. 

The most valuable features are Smart groups, branding Self Service, Jamf Connect, and the health care listener. These tools allow information technology to automate services and improve our end-user deliverables. The self-service branding enables our end-users, the patients, to identify us when using our provided products. These include apps and other tools for them to use.  

Some improvement can be made in the customer service realm, while also making additional training level courses available for online study and exam-taking. For example, exams at the 200 level.

We have been using Jamf Pro for ten years.

The stability of the on-premises and hosted versions are solid. 

My impressions of the scalability are good. 

The support experience I have had with Jamf has been amazing. If you have an idea or a dream to make something happen with Jamf then their technical support and expert services can do it, or they will try very, very hard.

There is always a good explanation as to why something may or may not work. 

We did use a different solution and still do for other aspects of our deployments. We integrated Jamf to solve our MyCharBedside issues. 

The initial setup is easy to understand and is absolutely straightforward. 

In the very early days, we leveraged the kickstart option. The rate of knowledge and help was exceptional. 

Our ROI is superior patient care and improved end-user experiences. 

Licensing cost is dependent on the footprint and foreseen growth. I think another positive is Jamf's flexibility to understand what you need to be done while molding the product to be as successful as possible. 

We did not evaluate other options or solutions.

If I can give anyone advice, I would go with the hosted product. Jamf is serious about providing a secure and separated hosted environment, as well as working with your internal teams to see that the job is done to your liking and not just the way they want it done. Collaboration is key.

Otherwise, Jamf continues to make good improvements time after time.

We are a solution provider and we resell Jamf Pro, as well as provide managed services, and we are also a support partner. I am also a Jamf integrator and I train people on its usage.

The policies make it possible to distribute packages and scripts.

Patch management, even though it's not 100%, is better than most competitors. Jamf bought a company that is much better at patch management, and it will be introduced in the Spring. This is something that I'm looking forward to.

The zero-day support regarding new Apple hardware and Apple operating systems is very good.

The patch management is not automated in any way, and you have to do a lot of manual work to upload the current version of applications. In some cases, you have to repackage it before uploading it. This means that it's a lot of manual work before you can apply the patch policies to clients.

I started working with Jamf Pro between four and five years ago.

This is a stable product.

I have customers that range in size from 25 customers to 25,000 customers, and it works same the same way, regardless. It is scalable.

The technical support is pretty good. 

Prior to Jamf Pro, I worked with a product called Absolute Manage. They are now part of Ivanti. They were one of the main players but I don't think that they evolved fast enough. We switched over to Jamf Pro and are very satisfied with it.

As I am the most senior Apple and Jamf consultant at my company, I do not work much with other products. However, VMware Workspace One is the most important competitor.

Jamf is easy to deploy. As soon as you have the instance up and running and the activation code, it's really easy. If you use Apple Business Manager then you don't need to do very much to bring clients into Jamf Pro.

The price difference between Jamf Pro and VMware Workspace One is not very much, but when counting the cost of my time, Jamf Pro is clearly much better.

My advice for anybody who is interested in this product is to test it. All new customers can get a 30-day trial, and I suggest contacting a reseller.

I cannot see any need for additional features because the vendor is very Apple-focused, and I don't know of anything that can't be managed using Jamf Pro.

Overall, this is a very good product, but nothing is perfect and there are always things that can be better.

I would rate this solution a nine out of ten.

The primary web application is responsible for syncing data from the configured Apple School Manager instance and Jamf Pro. This includes recurring scheduled syncs, as well as manually initiated syncs performed while logged in to a secondary web application.

This monitor collects information about devices that have been added to Automated Device Enrolment (formerly DEP) portals and assigned to the Jamf Pro MDM server. It is run by the primary web application. Any manually initiated refreshes are performed by the web application the user is logged in to.

For the seventh consecutive year, Jamf delivered day-zero compatibility and feature support for Apple’s fall and spring releases. Since 2012, Jamf has been ready to support customers as they upgrade to the latest version of iOS, macOS, or tvOS the same day they are available from Apple.

Jamf Pro, Jamf’s flagship product, added wholly new functionality like managed software updates and Inventory Preload, the ability to upload mobile device inventory data before devices are enrolled. Jamf Pro also enhanced existing functionality like tvOS management and the groundbreaking Microsoft Intune integration. 

The most valuable features in Jamf Pro are the policies and config profiles, making our life easy to manage many different things in one place.

I believe they should be able to add touch IDs for the admin, which would allow for adding the IT team's fingerprints to the scope and set it up to get into the computers quicker.

It will be very helpful if we could restore users after they have been removed from Jamf because I have some cases of deleting a computer before unlocking it.

We have been using Jamf Pro for a year and a half.

We did not use another similar solution before this one.

This product is surely worth the cost of implementation.

We did not evaluate other options.

I use Jamf Pro to manage every Apple device in our organization including Mac computers, iPads, iPhones, and Apple TVs. It's connected with Apple Business Manager.

In our environment, there are also PCs and Android devices but these are managed by other dedicated software for the corresponding ecosystem. 

Zero-touch deployment is very helpful to us. We deliver new or refreshed Macs or iOS devices directly to new employees.

Also, we provide BYOD for iOS, so it is possible to check mail using private devices. We don't have to push all of the software, as the company store (self-service) allows for the downloading of all necessary applications.

As an administrator, I really love the integration with Apple Business Manager.

Zero-touch deployment saves tons of time.

Self-service makes enrollment much quicker, as we don't have to push all of the applications. The user can decide when to perform an installation, chosen at the most suitable time.

The most important thing for me is to have zero-day support, which is something that I expect from Jamf. Other MDM vendors do not handle support as well.

I think that the zero-touch enrolment could be improved.

I would like to have the ability to push scripts using MDM commands.

Four years.

Deployment of this solution is super easy.

Licensing is based on the number of devices.

JumpStart looks a little bit pricey; however, it is worth every penny. 

I evaluated the Apple Profile Manager, but it wasn't enough and had lots of bugs.

If you want to do more than just using the Apple Management Framework, this is a solution for you.

We have a mixed Windows/Mac environment, and needed a good MDM solution to efficiently handle the Mac side. We use Jamf Pro to image and deploy new systems utilizing DEP and pre-stage enrollment. We also push out policies and configurations to install software and settings for specific users that are role-based. With Jamf Pro, we're able to work fully remote as an IT team, which is something that would have been very difficult prior to its implementation. Luckily we installed the software before Covid!

Integration with Apple's DEP program and the ability to image systems quickly and efficiently is one of the best features. I use Jamf Pro to push out remote access tools that allow us to help our users with issues that require more "hands-on" than only MDM can provide, which is nice as well. Setting policies, and blocking software and processes has been useful to keep users safe, along with Self Service to install approved apps and updates for those users. I couldn't imagine operating the way we did before Jamf Pro.

Integration with Apple's DEP program and the ability to image systems quickly and efficiently is one of the best features. I use Jamf Pro to push out remote access tools that allow us to help our users with issues that require more "hands-on" than only MDM can provide, which is nice as well. Setting policies, and blocking software and processes has been useful to keep users safe, along with Self Service to install approved apps and updates for those users. I couldn't imagine operating the way we did before Jamf Pro.

The product is pretty good as-is, but if anything could be improved I would say the UI could perhaps be a bit simpler. A mobile app to complement the web-based version, to perform specific tasks, would be nice to have - a good example of what I mean is the "Pulseway" MDM for Windows, they have a very useful and user-friendly mobile app. I use that mobile app to do simple things like reboot/update user machines, push out policies, etc. Other than all that, a little more person to person training when onboarding, included with the purchase perhaps. 

I have been using Jamp Pro for 10 months.

The stability is very good.

Scalability is great.

Great!

We did not use a different solution.

The setup was a bit complex and had a learning curve to get past.

In-house with support from vendor.

Initial setup will take some time and has a learning curve - allow yourself time to do this, or take some training ahead of time.

We primarily evaluated Jamf, we didn't really look at much else.

Use it!

I use this product to manage Mac devices in the enterprise, from profile configurations to security compliance and core applications.

At my current employer, we moved from Workspace ONE to Jamf, which has simplified the management of Macs. Jamf truly simplifies applying configurations, applications, and keeping your device compliant. With Jamf Pro in the cloud, we are capable of managing our devices, located all over the world, with ease.

Self Service empowers the user and allows them to install the software they need when they need it. Not to mention being able to utilize some of the tools we have included to solve their own issues.

Zero-touch deployment is also great. Being able to ship the Mac to the user and have them be able to easily power it up and it auto-configure is great.

Patch Management needs work to be efficient.

Cost is also a factor, given Jamf has a full feature set; however, it's pricey.

I have been using and administering Jamf since 2010.

This is a pricey solution.

We manage our Macs entirely with this solution and have it tied to our directory. Users, apps, and settings are all managed in this tool. 

We create accounts at first start, with their directory credentials. It encrypts the disk, it reports back stats and installs the most important apps for them. It also saves time with setting up mail, having optional apps in self-service, etc. 

With our setup, it's a complete tool for managing our fleet of Macs and iPhones. It saves time, keeps us secure, and is easy to use.

We have complete control over all of our Macs, which helps us with our security needs. For example, helping us getting our ISO27001 certification. Since you can distribute packages, apps, and scripts you can get this to tie in to basically anything.

We also use it with Jamf Protect, which gives us fantastic insights into how our organization is doing from a compliance perspective without really needing to do any work for it.

We have quite an advanced setup for the Macs, while the setup for iPhones is more basic (since you "only" can utilize the MDM framework). However, that is more than enough.

The PreStage enrollment is everything. To have a zero-touch setup for the Macs and iPhones is more valuable than one can think. Without it, we would probably need to double our IT Staff since we would need hands-on for every device. Now, we can ship computers directly to employees from the vendor and have it set up as our corporate device without lifting a finger. Since this feature also helps us tie into our directory service, we basically just have to create the directory account for the employee and Jamf takes care of the rest.

I wish the inventory would have its own pane without having to do it as a search. Hopefully coming soon!

Sometimes, I would just like to browse our fleet and can feel that the extra step of doing a clean search is a bit unnecessary. With that said, it's not hard to do it the way it is now. Maybe this is just as good of a solution for this and I just need some time to get used to it. The same goes for the user inventory. 

I would also appreciate even more included attributes, and this is probably something you could never get enough of.

We as a company have been using Jamf Pro for a couple of years. I have been using it for the past four months.

It is pretty stable. Sometimes there are very short downtimes, but not often at all.

This product is very scalable. You can have tens of thousands of devices for it.

I've used FileWave, but our company has only used Jamf.

The JumpStart is extremely valuable, even if it's a bit pricy. 

The setup can be as complex as you want.

JumpStart is available at an additional cost.

We did evaluate other options but found that Jamf is the Branch standard. It has a huge knowledge base, which isn't true for any competitor. 

Make sure you are clear with what you want before your JumpStart so that they can help you set up your environment the way you want.

Easy management of Apple devices such as patch management, internal self-service portal & many more.                                                                                                

Using Jamf Pro makes us complaint-free & keeps our devices up to date.

The most valuable feature is the self-service, which lets users install their preferred application instead of installing all applications and filling the machine with junk.

It would be great if we get an email notification when the Mac users install any apps, so IT can be alerted.                                                      

I have been using Jamf Pro for more than two years.

We evaluated other products but for apple devices, Jamf provides complete end-user and IT experiences.

We evaluated AirWatch & Cisco Meraki.