Jamf Pro Reviews

We are a small yet busy design studio. We don't have an internal IT department, so I needed a solution to standardize our Mac fleet. Jamf helped me manage our Macs, so I didn't have to install or update all the software manually. 

When the COVID lockdown came, I managed all the Macs from the Jamf dashboard. 

Everyone lives far apart, so being able to deploy updates was important. If someone needed a new computer, I could talk them through the process instead of doing it myself.  

Before Jamf, I manually installed all the applications, updated the operating system, and ran diagnostics. I would go from station to station, which took a long time. I also coordinated with each user to find time for their updates or maintenance. 

Now, with Jamf, almost all of it is managed remotely. I generally don't need to schedule time with the user. I program updates or new installations after hours, which works better for everyone. Now that we are working remotely, those tasks would be challenging. 

Smart computer groups are one of my favorite features. You can create a group based on specific features. If I need to deploy an app to all the laptops, I can use the smart group I created for them instead of choosing each device one at a time. This also removes the possibility of forgetting to include one or more devices. Another feature I like to the ability to create and save a specific search that I need frequently. The customizable inventory page is also helpful, so you can see your inventory at a glance and sort it by a specific column.

Tool tip-type information would be helpful. Sometimes, when creating a configuration profile or policy, I'm unsure about a specific choice. It would be great to have a pop-up with links for more information on a feature. 

It would be great for Jamf to provide templates for commonly used tasks like updating an operating system, packaging commonly used apps like Office 365, or enabling FileVault. 

I envision a standard setup template where you could make simple choices. Since all the hardware is Apple, I don't see why that can't be provided. 

I've used the solution for five years.

The customer service could be improved. That said, the support has always been very helpful and responsive. 

I did not previously use a different service; I did everything by myself.

The initial setup was quite complex. Once the initial setup was completed, I found it difficult to remember the steps. 

We did the implementation in-house with a Jamf engineer. 

If you are new to Jamf, take a course, or hire an expert to teach you how to set everything up. The initial jump start they suggest isn't enough. 

I did not previously evaluate other options. However, we are looking at some now. 

Once you get it going, it's great. Their support is also very good. 

We use the product in a higher education environment that was completely unmanaged before Jamf. We have 8,000 devices in total that are now being gradually enrolled.

It's allowed us to manage our fleet and patch management. It has secured our devices and connected with our Mac users like never before.

The self-service is invaluable to the user. It's somewhere that the user to go and get institutional resources like software, bookmarks, or IT tools to help them.

Jamf needs to get an inbuilt remote support tool to allow the admin to remote into machines. At present, you can use third-party remote apps, however, a Jamf one would be better. Currently, Jamf allowed for TeamViewer integration, however, TeamViewer is very expensive these days and not worth the money they now charge.

I've been using Jamf since August, and I'm hugely impressed by the level of detail you can configure.   

We previously used Intune, which was not good enough for Macs.

Intune was evaluated as we already had it in use. However, we deemed it not suitable for our Mac estate.

Jamf Pro is an Apple device management solution. This software will allow you to manage and deploy small and extremely large Apple device deployments for any size company. 

Jamf Pro will give you full management control available by Apple for Macs, iPads, and Apple TVs. With this software, you will be able to ensure devices are secure, compliant, and set for your users in any environment. 

Best of all, this can be done remotely and without the need for much user interaction. Without this product, I would not be able to support the over 7,000 apple devices I have spread across 11 different sites. 

I led districts deploying full one-to-one device rollouts of MacBooks and iPads back to the days before there even was a product called a MacBook Air and iPads were still very new. 

I have seen the struggles and rewards of one-to-one deployments and JAMF has been there every step of the way. As the years have gone by and I continued using JAMF, I watched as it grew in popularity and reliability. Through it all, I can honestly say that the company and the product are strong factors in why I have stayed in Mac Administration for as many years as I have. 

The product itself gets better year by year. In the early days, there were some shaky deployment times and bugs, but they have always been quick to patch and offer top-level support for any issues that we faced. Nowadays JAMF is day one support and deployment-ready. 

When managing over 6,000 Apple products across 11 sites that is a must! Users want the latest and greatest from Apple, and JAMF makes sure we can offer that but also keep machines compliant and secure with day one compatibility. Speaking of compliance, JAMF gives us all the tools we need to make sure our devices are locked down and can only be used by the users we assign them to. We also have all the tools needed to keep their data safe and secure. If a device goes missing, we can use the toolset in JAMF to lock, locate and recover the device. 

I honestly cannot say enough positive things about this product and company. The size of deployment I have been able to deploy and refresh yearly would have simply been impossible without JAMF. There may be other MDM solutions out there, however, none of them have the full feature set that JAMF gives me to keep my end-users and machines in a happy state.

JAMF is more than a product though. It’s a family of Mac Admins who love Apple. JAMF is both the company employees and their customers together. We all support each other through the community forum called JAMF Nation. Users can offer tips and support to one another, report bugs or concerns, and simply geek out about Apple administration. 

JAMF employees also join in there and connect in ways I have not seen other companies do. They even have a site called JAMF Heroes that allows employees and customers to connect even more deeply in an almost Facebook kind of fashion while keeping it focused, fun, and professional. Calling support is also a win as I have always gotten top-level support and my issues or concerns are resolved quickly and efficiently.

In closing, JAMF is more than a product or company. It is a family and is simply a must for anyone who has Apple devices in their organization and wants them to be safe and secure.

The ability to lock down devices and ensure data stays with the user is great. 

Also being able to enforce CIS recommendations is a must! Jamf Pro gives you full management control over Apple devices and the services available on them. 

The ability to put a device into a lost mode state that will report locations as it checks in has allowed us to retrieve so many lost devices. 

Finally, the ability to support OS releases on day one has been key to keeping our users up to date and retaining full management over the devices. 

This is a hard one as honestly, I'm happy with the state of the product. There are wish list items so I guess I can go over those. I would love to be able to save a Lost Mode text layout. I use the same message all the time and it would be nice to have a populated message I can save in those fields. That's not a very big deal, to be honest. 

It would be amazing if they would give Apple TV management its own space in Jamf Pro and not just mix it in with devices. This is due to the fact that I manage these devices very differently and have to exclude them from things all the time. Again, this is a very small issue though. 

I have been using The JAMF Pro Software for more than ten years now. 

For me, Jamf Pro has been extremely stable. 

Jamf Pro is extremely scalable for any size needed. 

There are a lot of support options with Jamf Pro. Phone, email, Helpdesk, Pro, and baseline. 

Positive

The setup is a breeze with the jump start program. A Jamf Pro rep will get you up and going right away. 

Always ask for the best deal they can offer. There is special pricing available for particular businesses. 

Jamf Pro was in place before I started.

We use the solution to manage all of our Apple devices. We are a K12 School in New Zealand that have over 3000+ students and 400+ staff that all use and learn from Apple devices.

Being a K-12 School we have over 50+ packages in our Jamf instance that get deployed and managed. It's also important for us, as, being a school, we needed to protect both teachers and students. Jamf offers many security features - one being SSO with Microsoft Azure - which helps students and staff log into all their resources with ease while protecting our staff and students' privacy.

As our number of students grew and grew, staffing also grew, which means more and more devices. Apple has been the vast majority of devices in the school, including BYOD devices. We had to move to a more modern management system that would be easy and gave us future features and protection. Jamf was the solution! We migrated and moved all our packages, software, and scripts from Munki (an open-source local solution) to Jamf and got to work on improving and using the more modern features that both Apple and Jamf offered.

The Automated Device Enrolment is great! It is, by far, the very best feature! After a year of testing and perfecting the Jamf we got it to a point where each device is now zero-touch deployment. It's been saving the IT department so much more time and effort. Our Helpdesk tickets dropped about 40% - making it easier for us to focus on more important tasks.

Another great feature is just being readily available in the cloud. Moving from on-prem to cloud made deployment so much easier. We no longer needed the staff to come into the school just to install Microsoft Office or any updates that piled up.

One feature or improvement that would be awesome is some sort of mobile app from Jamf that can be used to alert admins of custom alerts or even an option when creating or editing a Smart Computer Group or Smart Mobile Group, to select App Notification as well as email notification when the group has changed. For example, over the weekend I'm not checking work emails. However, if a device over the weekend is out of date or needs attention, then the app could notify me and I could action it.              

We've used the solution for six years - since 2016.

We've never had any issues, server loss or down time. Jamf always organized server upgrades after work hours or in the weekends so it didn't affect any devices.

Jamf has come a very long way since I first started using it in 2016 and Apple has a lot to do with that. The Jamf community and Apple community have grown in the past 3 years and there's a reason for that - a lot more businesses are implementing Apple devices. 

Over the past 6 years, I've only had to contact customer support twice and each time I got a resolution! Jamf customer service always keeps me updated and never left me in the dark.

Positive

We used an open-source tool called Munki and we made the switch due to the fact that it started to become unreliable. You couldn't update it off-site and it lacked security (especially unsigned packages).

The initial setup was straightforward as we had everything already prepared. However, it was also complex as there were a few differences between what I was used to and what Jamf is.

We handled the implementation in-house.

I understand Jamf isn't the cheapest solution out there, however, it is by far the best bang for your buck! You get what you pay for, basically. Jamf is always ready whenever Apple makes changes, and, for 6 years straight, there has never been any downtime or server failures.

We did evaluate other options, however, I knew plenty of people in the Mac Admin communities that spoke highly of Jamf Pro.

Jamf is the best available MDM solution for Apple devices and there is no comparison in the market. 

I have been using Jamf services for years and am happy to say that Jamf welcomes more and more capability to its product line.

There is also zero-day support to all new Apple OS.  

I would recommend Jamf to you if you need solutions for software delivery, hardware and software inventory and its usage, cloud-based services, role-based administration and audit reports, cross-platform support, its ease of use, simplification, automation, integration and patch management. 

We would also take some time to look at additional product cycles around Jamf Pro, including Jamf Connect and Jamf Protect. Jamf Connect is a cloud-based solution that streamlines Mac authentication and identity management. Jamf Protect is an endpoint protection solution built exclusively for Mac devices.

Jamf brings the best MDM solution along with the best end user experience. As a product, it is best in class. I like the product overall, including its services like policy for deployment of apps, scripts, integrations, or configuration profiles which gives you granular control allowing you to make sure the device is compliant with respect to OS hardening standards. 

Jamf Service empowers the users with the self-help capability to install, uninstall, or reinstall an application on their own - along with Quick Link Bookmarks or ebooks and its seamless integration with Mac App Store apps. I see Jamf as a robust product with a high amount of customisation, integration, and automation. It has a very big and ever increasing community which is always there to help you.

Listed below are a few improvements Jamf Pro brings to our organization:

• Improved compliance and risk management
• Improved business process outcomes
• Internal/operational efficiencies
• Innovation
• Improved business process agility
• Improved customer relations/service

Below are a few of the most valuable features which are also key factors as to why we choose Jamf Pro:

• Strong customer focus
• Product functionality and performance
• Strong user community
• Strong consulting partnership
• Strong services expertise
• Product roadmap and future vision
• Breadth of services

IN addition to Jamf Pro, I like Jamf Connect and Jamf Protect. Jamf Connect is a cloud-based solution that streamlines Mac authentication and identity management whereas Jamf Protect is an endpoint protection solution built exclusively for Mac devices.

Every Product line or service has some issue. What is important for me is how soon they can provide a fix as this will reduce the overall impact in my environment. At times we see Product Issues (PI) in Jamf Pro - namely bugs - however, Jamf support is good at fixing the issue, and if they do not have any immediate fix then at least they provide a workaround until we have a fix available from Jamf. 

The patch management needs improvement in Jamf Pro. That said, I can see it in the roadmap.

I have been using Jamf for six-plus years now.

We didn't have any previous MDM solution as robust as Jamf Pro.

Jamf Pro brings in cost-based solutions which are scalable for any small, mid, or large-scale organization.

Yes, We did evaluate Microsoft products, however, Jamf Pro just nailed it.

Below are a few product's capabilities:

• Patching
• Software Distribution
• Inventory and Software Use
• Scalability
• Administration and Usage
• Customization
• Integration
• Cross-Platform Support

Our two-person IT team uses Jamf to manage more than 10,000 macOS and iOS devices across the globe. We use it to manage all Apple devices from new mergers and acquisitions. 

Jamf Pro centralizes management for all corporate Apple devices, and Jamf Self Service has helped us eliminate unnecessary help tickets. We opted for Jamf Cloud, which has reduced our workload because Jamf takes care of all the maintenance, upgrades, and backups. 

The solution's tightly integrated workflows have made it easy to deploy, manage, offboard, or reissue a device. Jamf also offers support for the latest Apple OS and hardware on the same day they are released.  

Automated Device Enrollment workflows are great for zero-touch deployments, vital in the current global context. With Automated Device Enrollment workflows, we can deploy new Apple devices directly to end-users without help from the IT support team.

Jamf Pro and Intune conditional access integration also offers secure access to corporate data. Jamf Connect allows us to integrate and manage cloud identity providers locally on Macs. We can also integrate Jamf Pro and Jamf Protect for great remediation workflows that ensure the devices stay secure and compliant.

It would be nice if Jamf added an onboarding tool integrated into Jamf Connect during the automated DEP enrollment workflow. It would also improve the user experience if Jamf integrated native macOS notifications, with the option to interact within the notification center.

The Jamfhelper tool could be enhanced with features like a progress bar, dropdown list, and shutdown deferral. Also, it would be really great if we could get an option to export policy logs for reporting purposes.

We've been using Jamf Pro for more than seven years.

Jamf is really stable.

Jamf's scalability is good.

Jamf Support is great, and they provide premium 24/7 support, with a dedicated support engineer as well. It's been a great experience so far.

Positive

We formerly used VMware AirWatch earlier, but we switched to Jamf because AirWatch didn't support the latest Apple OS and hardware releases. Also, VMware's support and user community weren't as good as Jamf's.

The initial Jamf setup was straightforward, but we had to tweak things based on our requirements and existing environment. We had help from Jamf Professional Services and Support during the initial kickstart session.

We opted for Jamf Professional Services, and they helped a two-person in-house team, including me, implement the solution.

You'll see a return in three to five years.

You can find Jamf's pricing online, and I would recommend contacting their sales and support staff to see if they can offer any additional discounts.

I rate Jamf Pro 10 out of 10. It's a great product, and I think it's the gold standard for Apple enterprise management.

I use it in a K-12 school environment with 1:1 iPads in K-5 and Shared iPads in Upper School. The staff uses MacBook devices and there are also iMacs for student use. In this set-up, we cater to users from 4/5 years old to Staff with 30+ years of service with ease.

Whether we need app-like icons (web clips) on iPad devices or complex printer solutions on Mac devices, users simply open Self Service, and, with a single click, the magic happens. For the youngest users, everything gets pushed silently overnight and sings and dances in the morning.

It is easy, fast, and reliable to set up, maintain, and change settings/new apps/profiles/printer settings for all our devices. 

Having reporting functions and Smart Groups to give a real-time and up-to-date status on the progress and installations is a must in a large environment. Students and Staff rely heavily on up-to-date devices, OS, and apps - whether they are on the school campus or studying remote from their homes. 

With the sudden lockdown scenarios and little time to prepare for Remote Learning in a school, it was so comforting to know that the tech wouldn't be an obstacle (as school administration feared).

The fact that devices just need an internet connection [anywhere in the world] that allows them to check into the Jamf Software Server allows for identical management as if on campus or remote, has proven to be golden during the pandemic. Also, from a user point of view, everything remains the same, despite not being able to attend classes in person! As it was quite a task in general for staff and students to have to do teaching and learning from home, their tech (and our support) remained the same.

The more educational tools, bells, and whistles, the merrier. Jamf has (in my opinion) always been the go-to-MDM for education and despite Pro's higher prices, it is a must for administrators. 

The cheaper Jamf School is also a product that has been acquired and decked out to meet more educational needs for a good price. Some features of Jamf School aren't (yet?) available in Jamf Pro and for educational users/customers of Jamf Pro, it would beneficial to have these available in the Pro version too.

I've used the solution since 2013.

Having moved our on-premise server to Jamf Cloud was a very good move for us. As mentioned before, having to spend time and energy to update and maintain [on-premise] servers for various OS-patches and Jamf-updates which often causes downtime, is a risk (when doing it yourself). Having Jamf's own experienced engineers monitor their cloud instances and take care of patches/updates/downtime is always faster and better than me trying to do it myself! Since the move to the Jamf Cloud, we have not had any downtime, besides the announced and scheduled update windows that come directly from Jamf. In case of incidents in the Jamf-cloud, these have been resolved mostly within the hour, whilst hardly noticing any downtime on the user's end! When changes are made during a rare downtime-window, the targeted devices will still receive the command(s) and content as soon as the services are back up (or the incident has been resolved)!. This adds to the overall reliability and stability of this solution!

Scaling up or down is a breeze. Just add users/devices to the existing scope of workflows and apps and it does what you expect (remember to add licenses when scaling up).

They are always quick and accurate on their responses. Even for more complex issues, a timely and solid solution is given.

We looked at Apple's Profile Manager in the server-app back in the days of Lion/Leopard/Snow Leopard, however, it wasn't reliable and had a tendency to 'break' with every OS/server-app update, which led to having to re-enroll all devices every time.

The setup is straightforward with help from Jamf to make sure you do not just install a server, but also tailor it to the needs of the (educational) organisation.

We did our jumpstart with help from Jamf (Katie English) and she rocked it. She is very knowledgeable.

It's invaluable to measure the time I get to spend with users to help them, as opposed to muttering about an on-premise server. We have continued this setup for the last 5 years.

Although it might seem expensive, it is such a time-saver. Many overlook the fact that people's work hours cost money too. At the end of the day, it is cheaper to have a rock-solid solution that you can rely on and not have to troubleshoot, versus a cheaper solution that requires constant attention from technicians - I'd rather spend the time with the user to up their ante.

We didn't look at other options; Jamf was the go-to tool at the time and was Apple-oriented (unlike Mobile Iron).

It's the best Mobile Device Management on the market for Apple devices in my opinion.

We manage macOS and iOS devices using Jamf Pro. We are a K through 12 school district and have single users and shared devices. We use Jamf Pro to set up and keep all our Macs and iOS devices up to date and make sure all our corporation's software is installed. Jamf has the ability to not only deploy configuration profiles but also deploy management policies. This allows for a total deployment tool to manage all aspects of our fleet.

Jamf has given us the ability to manage and make live changes to our entire fleet at a click of a button. At any time, I can see a user's devices, what their IP is, what apps they have been using, and any pending software updates. This allows us to give real-time updates and reports to management and allows our IT staff to better assist our end-users in our organization.

Policy management is very valuable to us. It can do so many things - from setting up accounts to installing new software or just editing a .plist file. It can do it all! 

You also have Jamf's recon tool that keeps your inventory up to date and allows you to pull real-time reports of your devices. 

With the countless API integrations and Jamf Marketplace add-ons, Jamf is customizable and is a total device management tool for Apple's ecosystem.

The mass update management tool could be better. We need the ability to tell Macs on next check-in to run all software updates that are pending and authenticate this via bootstrap and root. It should offer a run-on login window so no client needs to be logged in.

There needs to be a mass policy change tool. We would like the ability to make changes to multiple policies at the same time. For example, 50 Printer policies for different printers. We'd like to be able to change the scope or change the driver on the policy en-masse.

I have been using Jamf Pro for five years. 

The product is very scalable! There are tons of API integration and add-ons. Also, Jamf has zero-day support and is always adding new things.

Jamf is fast to reply and if the person you get doesn't know the answer they will stay with you through the process and help you find the answer.

Positive

We used Meraki MDM. We switched as it could not do everything we needed and we needed a complete management solution. 

New users should make sure they pay to do the onboarding, and then, once onboarded, attend Jamf user groups and join the Jamf Heroes group.

We did not evaluate other options.