Jamf Pro Reviews

We are a small yet busy design studio. We don't have an internal IT department, so I needed a solution to standardize our Mac fleet. Jamf helped me manage our Macs, so I didn't have to install or update all the software manually. 

When the COVID lockdown came, I managed all the Macs from the Jamf dashboard. 

Everyone lives far apart, so being able to deploy updates was important. If someone needed a new computer, I could talk them through the process instead of doing it myself.  

Before Jamf, I manually installed all the applications, updated the operating system, and ran diagnostics. I would go from station to station, which took a long time. I also coordinated with each user to find time for their updates or maintenance. 

Now, with Jamf, almost all of it is managed remotely. I generally don't need to schedule time with the user. I program updates or new installations after hours, which works better for everyone. Now that we are working remotely, those tasks would be challenging. 

Smart computer groups are one of my favorite features. You can create a group based on specific features. If I need to deploy an app to all the laptops, I can use the smart group I created for them instead of choosing each device one at a time. This also removes the possibility of forgetting to include one or more devices. Another feature I like to the ability to create and save a specific search that I need frequently. The customizable inventory page is also helpful, so you can see your inventory at a glance and sort it by a specific column.

Tool tip-type information would be helpful. Sometimes, when creating a configuration profile or policy, I'm unsure about a specific choice. It would be great to have a pop-up with links for more information on a feature. 

It would be great for Jamf to provide templates for commonly used tasks like updating an operating system, packaging commonly used apps like Office 365, or enabling FileVault. 

I envision a standard setup template where you could make simple choices. Since all the hardware is Apple, I don't see why that can't be provided. 

I've used the solution for five years.

The customer service could be improved. That said, the support has always been very helpful and responsive. 

I did not previously use a different service; I did everything by myself.

The initial setup was quite complex. Once the initial setup was completed, I found it difficult to remember the steps. 

We did the implementation in-house with a Jamf engineer. 

If you are new to Jamf, take a course, or hire an expert to teach you how to set everything up. The initial jump start they suggest isn't enough. 

I did not previously evaluate other options. However, we are looking at some now. 

Once you get it going, it's great. Their support is also very good. 

We use the solution to be able to manage devices remotely, especially now since our environment is 1:1. 

Each student has their own iPad or MacBook if they are in 8th grade or above.  Each teacher also has their own MacBook Pro and iPad. 

Jamf Pro helps us easily configure devices and deploy them without having to do so much manual setup. We also use Jamf to push out apps that teachers or students need, as well as send software updates to those devices.  

Jamf Connect also works with Jamf Pro to bridge the gap of syncing your local Mac password with your IDP password, so we use Jamf to do this rather than binding our machines to Microsoft AD.

Jamf Pro improved our organization by becoming our go-to management system and also inventory system. We can put certain devices into smart groups based off of device name, department, etc.  

Once they are in their smart group, they can easily get the proper apps and configurations to customize those apps. It has also improved our organization since we can see when devices have last communicated with Jamf including what its last (public and local) IP address was, and battery status. This helps us locate lost devices as we can check the IP address in our Network Monitoring System and pinpoint where it was last.

The restricted software section and the configuration profile section are quite useful. I use the Restricted Software section to ensure our students cannot have any unwanted apps on their devices, such as a VPN or third-party web browser.  Jamf detects the restricted app, restricts it from running, and deletes it from the device.  

Configuration Profiles are also a valuable part of Jamf because you can set PPPC profiles to configure the settings of apps properly. This means your users will not get asked to configure privacy settings for apps manually.

Jamf could be improved such that, in the icon selection box where you choose the icon to be displayed for a policy in self-service, it could be made to be more easily navigable. 

Currently, you need to scroll through pages and pages of icons (we have many icons that have been uploaded), and it can be tedious. It should be possible to make it so it can be sorted by upload date. 

It should be possible to add a "Force Software Update" button to the Management section of Apple TVs. Currently, it seems like the only way to update Apple TVs remotely is to do so via a smart group mass command.

I've personally used the solution for a year. My organization has been using it since 2019.

Customer service is prompt and responsive to any issues that I have experienced.

Positive

We did not previously use a different solution.

In India, most enterprise customers who adopt Apple as a platform prefer Jamf Pro as a solution. It offers a wide range of features and user productivity solutions, including Jamf Connect and Jamf Protect. 

Many enterprises use it to manage their Apple fleets, especially those who are premium customers and can afford the price.

Enterprises prefer Jamf as it enhances the user experience, especially during onboarding. For instance, branding and customization features allow organizations to centralize messaging and even play videos with CEO messages on the login window, providing a seamless experience for employees.

One valuable feature of Jamf Pro is Jamf Connect, which helps synchronize passwords from Active Directory to Mac. Another is customization and branding, which are crucial in the enterprise space, helping organizations deploy their vision on Apple devices.

Jamf Pro should be standardized into one MDM product to make it more affordable and accessible. The App packaging process is time-consuming and could be improved. Additionally, the user interface is somewhat complex for first-time users, and streamlining it could enhance the overall experience.

I have been working with Jamf Pro for four to five years.

Stability is excellent. I would rate it ten out of ten.

Scalability is also excellent. I would rate it ten out of ten.

Once the solution is deployed and purchased, Jamf provides good support. I would rate their support nine out of ten.

Positive

Many customers already using Intune to manage their Windows infrastructure are open to exploring Mac management using Intune as well.

The setup process is simple. However, having three different products like Jamf Pro, Connect, and Protect can complicate license activation. A centralized activation process would improve the experience.

Many partners sell the solution and move on, offering limited resources for ongoing support, which impacts the activation and deployment experience.

Jamf Pro is considered a premium solution, and pricing can be a significant factor, especially in price-sensitive markets like India.

We have conducted numerous POCs with Intune, which provides a cost-effective alternative bundled with Microsoft's volume licenses.

I recommend Jamf Pro for enterprise customers, but for those already using Intune and looking to evaluate Mac, Intune may be their preferred choice.

I'd rate the solution eight out of ten.

We use the solution for internal compliance and inventory management.

Jamf Pro is highly compatible with Mac computers, iPads, and iPhones. It supports various IP configurations and is frequently used with tools like Jira and networks like the Apple Business Network.

Zero-touch deployment is the most valuable feature because many organizations have employees working from home. This feature allows devices to be configured and ready for use without needing physical handling by IT staff, making it important for remote work environments.

Jamf Pro provides inventory management capabilities. While it can gather inventory data for third-party applications, it cannot automatically deploy specific versions to every Mac or device in the inventory.

The solution could also add an Identity Manager feature.

I have been using Jamf Pro as a reseller for three years, and we use V11.2 of the solution.

The Jamf Pro application has had issues with stability, but it is currently performing well. There are instances of server latency. The service kept on loading, and nothing happened on the website.

I rate the solution’s stability an eight out of ten.

Over 20 users are using this solution. It is suitable for enterprise customers. 

I rate the solution’s scalability an eight out of ten.

Technical support is good, and they have technical knowledge, but they tend to be less responsive. There have been instances where they take up to two to four hours, or sometimes until the next day, to respond to critical issues. 

Neutral

The initial setup is easy.

The deployment process for Jamf Pro involves several steps, from initial preparation to completion. First, it's crucial to assess the client's specific needs and advantages of the product. Finalizing terms and ensuring compliance with security standards may take a week or two. Once the client accepts the terms, license procurement usually takes a day or two.

After obtaining the license, the installation and training process begins. This includes configuring Jamf Pro according to the client's requirements and providing necessary training. Depending on the complexity of the setup and any additional requirements, such as software upgrades, this phase may take around a week or possibly longer.

Considering the various stages involved, the deployment process can take approximately a month or more to complete.

I rate the initial setup a nine out of ten, where one is difficult and ten is easy.

The product pricing is expensive.

I rate the product’s pricing a ten out of ten, where one is cheap, and ten is expensive.

Jamf Pro offers firewall encryption and Palo Alto integration. The most important feature is the ability for customers to update their applications without manually deploying updates across platforms. Jamf Pro includes App Installers, a feature that automatically updates and deploys applications. This automation is crucial for maintaining up-to-date software. Additionally, Zero-Touch Deployment is significant because it eliminates the need for manual integration, simplifying the setup process. Proactive customer support is also an essential feature.

Many customers rely on third-party applications for various tasks. For instance, they often use Microsoft Defender to protect against external threats. We deploy such applications using Jamf Pro through packages and configuration profiles to efficiently enforce compliance standards across all users remotely.

All documentation available from Jamf Pro is accessible for customers to learn from.

Jamf Pro supports Apple devices. If you intend to use Genesys or upload feature-rich applications, you should use Apple devices.

Unlike many other MDM solutions, it excels in communicating with the App Store. It uses robust communication protocols, including IP and server connections, and leverages Apple services for user management. This high level of connectivity ensures that most devices can communicate with the Jamf server, enhancing the overall user experience. For instance, it integrates with Active Directory, providing a solid solution for organizations leveraging this technology

Overall, I rate the solution an eight out of ten.

We manage macOS and iOS devices using Jamf Pro. We are a K through 12 school district and have single users and shared devices. We use Jamf Pro to set up and keep all our Macs and iOS devices up to date and make sure all our corporation's software is installed. Jamf has the ability to not only deploy configuration profiles but also deploy management policies. This allows for a total deployment tool to manage all aspects of our fleet.

Jamf has given us the ability to manage and make live changes to our entire fleet at a click of a button. At any time, I can see a user's devices, what their IP is, what apps they have been using, and any pending software updates. This allows us to give real-time updates and reports to management and allows our IT staff to better assist our end-users in our organization.

Policy management is very valuable to us. It can do so many things - from setting up accounts to installing new software or just editing a .plist file. It can do it all! 

You also have Jamf's recon tool that keeps your inventory up to date and allows you to pull real-time reports of your devices. 

With the countless API integrations and Jamf Marketplace add-ons, Jamf is customizable and is a total device management tool for Apple's ecosystem.

The mass update management tool could be better. We need the ability to tell Macs on next check-in to run all software updates that are pending and authenticate this via bootstrap and root. It should offer a run-on login window so no client needs to be logged in.

There needs to be a mass policy change tool. We would like the ability to make changes to multiple policies at the same time. For example, 50 Printer policies for different printers. We'd like to be able to change the scope or change the driver on the policy en-masse.

I have been using Jamf Pro for five years. 

The product is very scalable! There are tons of API integration and add-ons. Also, Jamf has zero-day support and is always adding new things.

Jamf is fast to reply and if the person you get doesn't know the answer they will stay with you through the process and help you find the answer.

Positive

We used Meraki MDM. We switched as it could not do everything we needed and we needed a complete management solution. 

New users should make sure they pay to do the onboarding, and then, once onboarded, attend Jamf user groups and join the Jamf Heroes group.

We did not evaluate other options.

We are a medium-sized company, and our fleet is 95% Macs.

Jamf helps us to manage Macs remotely via an intuitive dashboard.

Managing macOS can get difficult sometimes without the help of an MDM. With Jamf, I have control of the fleet with a few clicks.

Being able to update third-party applications without the need for other external tools is another plus. 

With minor modifications, we were able to have an almost zero-touch deployment. This way, we know that all Macs will always have the same configurations.

We are also working on the self-service app, which has a lot of potential. 

With Jamf, we can create almost a zero-touch deployment which saves a lot of time with flashing the OS, manually installing the apps, and configuring some settings.

This has enabled us to save time for each onboarding/offboarding/laptop change.

I worked in an environment where we had only 10 Macbooks and no MDM, and without Jamf, it was super hard to manage the Macbooks. With self-service, the sky is the limit. You can do whatever you want with it.

There are some out-of-the-box integrations that can help you achieve some results.

Smart Groups with alerts is useful. This will let me have visibility of the environment without having to constantly see what is happening. 

After some tweaks, zero-touch deployment is another valuable thing. We are able to configure the laptop with the security requirements needed, default applications, and so on without touching it. This feels great, especially when you send a brand new sealed Macbook to some user.

Another awesome feature is Patch Management. Until this day, many people don't know that this exists. However, it helps a lot with patching third-party applications.

The solution needs cheaper training. Some companies don't have that much budget to invest in training. 

They need integrations with known/other services out of the box.

Reports for execs could be more colorful/attractive.

The documentation for the API is still confusing.

Until this day, I still don't know what's the best way to securely run your API in an end-user endpoint.

Some documentation could also be updated or created in cases where a large population uses the same environment (like Jamf + Google + Okta) or something like that. 

I've used the solution for two years.

I used Kandji and ManageEngine in previous jobs.

Jamf was already in my current environment, and it just works, so there is nothing to say here.

For what I remember, 30%

We use the product in a higher education environment that was completely unmanaged before Jamf. We have 8,000 devices in total that are now being gradually enrolled.

It's allowed us to manage our fleet and patch management. It has secured our devices and connected with our Mac users like never before.

The self-service is invaluable to the user. It's somewhere that the user to go and get institutional resources like software, bookmarks, or IT tools to help them.

Jamf needs to get an inbuilt remote support tool to allow the admin to remote into machines. At present, you can use third-party remote apps, however, a Jamf one would be better. Currently, Jamf allowed for TeamViewer integration, however, TeamViewer is very expensive these days and not worth the money they now charge.

I've been using Jamf since August, and I'm hugely impressed by the level of detail you can configure.   

We previously used Intune, which was not good enough for Macs.

Intune was evaluated as we already had it in use. However, we deemed it not suitable for our Mac estate.

We manage a one-to-one hybrid work environment of 800 Macs with Jamf Pro. We can manage OS and Software Updates, Wifi, and security protocols and have deep environment insight to assist remote workers.  

It gives us the flexibility to offer near zero-touch deployment when onboarding employees remotely and allows us to standardize our policies organization-wide. 

Patch management and associated policies help us manage and update our fleet's software.

We need better reporting options. We would like the ability to see all software applications that are inventoried fleet-wide, and deeper integrations for OS updating. 

I have been using this specific instance for just over a year, however, I have used the solution for nearly five years in total.