Jamf Pro Reviews

To manage our ever growing Apple computers and mobile devices from things like device rollout, to apps and software distribution and inventory management and collections. We are a K-12 school with three campuses of over 500 students and over 400 staffs.

Rolling out devices has never been easier, Jamf helps minimise the workload on our IT department. Managing a large number of devices requires a lot of manpower and Jamf helps reduce that. Zero-touch rollout at its best.

I think the question should be what features have you not found valuable, as all features are useful but if I have to choose the one that stands out for us, it is the ability to manage the devices all in one console so to say.

More software titles in the patch management updates, this will help reduce creating packages for software updates.

very good, very stable and when things go wrong its always resolved in a good time manner

no comment on this.

awesome technical support, not an issue with the software they can't fix or resolve. 

previous solution was manual control, meaning we have to setup individual devices one by one. Not ideal.

straight forward no complex at all.

IN-House for us.

no investment, just need to be done in our organisation.

If you can afford to go cloud services rather than on premises install go for it, it makes life easier when JAMF handles the physical server and JAMF Pro updates.

yeah we did and find nothing compared to what JAMF Pro can do.

Give doing what you're doing. It works.

We are using Jamf Pro to manage our Mac environment.

I'm now starting to package up software to deploy to our Macs remotely. This eliminates the need for manual installations.

• Remote commands
• Being able to access the Mac remotely and pull information from it along with sending remote commands to it.

I would love to see a way to screen share to a Mac using the Jamf Pro web interface instead of Jamf Remote.

Education.

It helps manage the iPads in a more streamlined way.

I really love the remote commands. It is a time saver. I also enjoy the self-service app. That way, not all apps have to be installed if the teacher chooses otherwise.

I'd like to see better reporting features.

Deployment and management of classroom iPads.

It provides an easier way to deploy apps to classroom devices. App requests are now made through a form, instead of giving teachers an iTunes gift card, and this has helped teachers be more conscious when reviewing apps, which has been better on the budget. 

Lost mode, remote shutdown, and remote wipe.

I would like to see a separate reports area where an actual report is compiled and able to be printed. Currently, you have to create a Smart Group and set criteria to compile an exportable list (txt or csv) of devices that match the set criteria. A report function would eliminate having to create a formal report yourself with the exported data. 

Very reliable. I haven't had any issues. 

JAMF already offers a wide variety of tools for the IT industry. I work in K-12 and am excited to see what they will offer with the new acquisition of ZuluDesk.  

Customer service and support are superb. Support responses are always timely and that is appreciated when needing an immediate solution.

No

The initial setup was foreign as we were new to MDM systems, but support walked us through setup and provided training. 

We directly contacted with a sales rep at JAMF. 

Reduction in manpower needed to manage hundreds of devices for a three-person team.  

For the number of management tools you have available and the ease of deployment, I believe the cost is worth it.

No

Customer service and support are superb. Support responses are always timely and that is appreciated when needing an immediate solution.

We use Jamf Pro in a production environment to manage around 200 Apple devices.

Jamf Pro allowed us to effectively manage the employees' devices, reduce support, improve security, but most of all keep a small IT/support team even when our company grew rapidly, and we doubled the number of managed devices.

• Remote management
• Enrollment
• Packages installation. 

These features are valuable because they were the most time consuming before we used an MDM.

Jamf Pro does everything it is supposed to well. The user interface received a huge overhaul with version 10, and there are still some parts that could be improved, but it is still an easy to use yet powerful tool.

I use this software in my daily job to manage all of the Apple devices on the college campus.

It has made me much more efficient in my job by reducing the time needed to spend on tasks.

Self-service allows for users to solve their own issues without needing to contact the help desk.

I would love to see GSX (Apple Global Service Exchange) integration populate purchasing data during the enrollment process. Currently, data does not populate during enrollment of a device. I would prefer the ability to have this data pull automatically if set up via prestige enrollments

• We use a one-to-one iPad program in our schools.
• We manage 1000 devices.
• We configured different profiles for each grade groups, and we can easily manage them.
• Especially for restrictions, to manage applications, books and web clips, to push notifications.

First, we used another MDM solution, but we haven't been satisfied. We researched alternatives and found Jamf Pro. Really we are so happy now. 

Restrictions. It is so useful and effective.

Screen time setup is so required. I want to set time up for screen times for categories. I should be able to choose time and set a password.

We use Jamf Pro to manage Macs used for media production and to keep the production environment consistent.

Jamf Pro has enabled us to move away from legacy imaging workflows and make use of Apple's Device Enrollment Program. This has made new computer deployments more efficient and modernized.

Package deployment and management of configuration profiles is easy and flexible with Jamf Pro and are both crucial to our workflows.

We would really like to be able to separate managed computers by the role they're used for, but Jamf Pro only has limited functionality for this with the "sites" feature. 

• We have roughly over 4500 devices between MacBooks and iPads, all managed with Jamf Pro. 
• K12 1:1 with classroom carts in PK classrooms.

Jamf simplified our deployment during our hand out events in the fall. It specializes in Apple devices, which for us was a plus since we didn't have Chromebooks or other non-Apple devices we needed to manage.

The ability to deploy scripts to our managed MacBooks for various purposes has proven to be a very powerful tool that we are still learning how to leverage.

Sometimes the Jamf's cloud-hosted servers feel like they could be a little more powerful.  We've never run into an issue, but some of the things that have been said from other customers we have contact and a good working relationship with or during a couple of support calls with Jamf have just made it seem that the cloud instances can't quite hold up to requirements for larger deployments and more resources need to be allocated to each instance during setup.

We use Jamf Pro to manage our 1:1 iPad and MacBook programs. We have over 3,000 devices and just two people to manage them.

We could not handle the volume of devices as an Apple school without Jamf Pro managing our fleet. It is easy to use, has great support and the best community of people working together that I have found. 

• Self-service on the Mac and iOS is a life saver. 
• It allows us to put software out there for users to install when they need it along printers for the whole campus — saves us hours of work.

There are some layout things that could be done to make it easier. For instance, allow us to go to a smart group and see what policies have been assigned to the group, then be able to assign and unassign them right there instead of going into each individual policy.