Jamf Pro Reviews

Any Apple MDM solution product.

This helps in running your environment and managing them so much easier.

Jamf has many solutions and using the polices are very powerful. 

They are always improving the product and have great customer and technical services. One thing I wish is if JNUC could be twice a year in different cities to get more amount of techs. 

We are using Jamf Pro to manage our Mac environment.

I'm now starting to package up software to deploy to our Macs remotely. This eliminates the need for manual installations.

• Remote commands
• Being able to access the Mac remotely and pull information from it along with sending remote commands to it.

I would love to see a way to screen share to a Mac using the Jamf Pro web interface instead of Jamf Remote.

I use Jamf Pro to manage and secure Mac workstations in enterprise and production environments.

Jamf Pro allows us to fully leverage Apple and its native tools, as well as create custom solutions.

Proper MDM management for Apple devices is key. The ability to script makes it fit our needs.

I would like to see MFA integration added to the SSO feature, as well as having it expanded to accommodating multiple servers (meaning specifically that SSO, Jamf Pro runs in a cluster just fine).

I think it's quite stable overall, we have seen some stability issues, but they usually trace back to configuration issues.

It scales well, into the tens or hundreds of thousands of devices.

Customer support is very friendly and responsive. As your environment gets more complex, an elevated support contract is available.

No.

The software itself is both complex and straightforward, meaning that you do have to understand what you're doing, but everything you need to get started is on the web interface.

Jamf offers a "jump start" to get things off the ground and give you brief basic training to get going. I spent two days at initial setup, and after that, I worked through it myself.

No comment.

I think it's on par with other enterprise solutions. It really comes down to how seriously your organization wants to take Mac management.

Evaluated AirWatch, but it did not have the capabilities of Jamf Pro.

We consider Jamf Pro to be "best of breed" for enterprise Mac management.

We only use Macs and iPhones/iPads. We don't use any PC stuff here.

Makes me able to confidently send out Macs to my user base!

We like the pre-stage enrollments. It allows me to drop ship a Mac or mobile device to a user and not worry about any configuration. 

They need to alphabetize payloads. Also, they need to add service management/managed login payloads for configuration profiles.

Having a tool to do software updates easily on macOS and iOS would be appreciated. 

I've used the solution for five or more years.

The primary web application is responsible for syncing data from the configured Apple School Manager instance and Jamf Pro. This includes recurring scheduled syncs, as well as manually initiated syncs performed while logged in to a secondary web application.

This monitor collects information about devices that have been added to Automated Device Enrolment (formerly DEP) portals and assigned to the Jamf Pro MDM server. It is run by the primary web application. Any manually initiated refreshes are performed by the web application the user is logged in to.

For the seventh consecutive year, Jamf delivered day-zero compatibility and feature support for Apple’s fall and spring releases. Since 2012, Jamf has been ready to support customers as they upgrade to the latest version of iOS, macOS, or tvOS the same day they are available from Apple.

Jamf Pro, Jamf’s flagship product, added wholly new functionality like managed software updates and Inventory Preload, the ability to upload mobile device inventory data before devices are enrolled. Jamf Pro also enhanced existing functionality like tvOS management and the groundbreaking Microsoft Intune integration. 

The most valuable features in Jamf Pro are the policies and config profiles, making our life easy to manage many different things in one place.

I believe they should be able to add touch IDs for the admin, which would allow for adding the IT team's fingerprints to the scope and set it up to get into the computers quicker.

It will be very helpful if we could restore users after they have been removed from Jamf because I have some cases of deleting a computer before unlocking it.

We have been using Jamf Pro for a year and a half.

We did not use another similar solution before this one.

This product is surely worth the cost of implementation.

We did not evaluate other options.

We have a mixed Windows/Mac environment, and needed a good MDM solution to efficiently handle the Mac side. We use Jamf Pro to image and deploy new systems utilizing DEP and pre-stage enrollment. We also push out policies and configurations to install software and settings for specific users that are role-based. With Jamf Pro, we're able to work fully remote as an IT team, which is something that would have been very difficult prior to its implementation. Luckily we installed the software before Covid!

Integration with Apple's DEP program and the ability to image systems quickly and efficiently is one of the best features. I use Jamf Pro to push out remote access tools that allow us to help our users with issues that require more "hands-on" than only MDM can provide, which is nice as well. Setting policies, and blocking software and processes has been useful to keep users safe, along with Self Service to install approved apps and updates for those users. I couldn't imagine operating the way we did before Jamf Pro.

Integration with Apple's DEP program and the ability to image systems quickly and efficiently is one of the best features. I use Jamf Pro to push out remote access tools that allow us to help our users with issues that require more "hands-on" than only MDM can provide, which is nice as well. Setting policies, and blocking software and processes has been useful to keep users safe, along with Self Service to install approved apps and updates for those users. I couldn't imagine operating the way we did before Jamf Pro.

The product is pretty good as-is, but if anything could be improved I would say the UI could perhaps be a bit simpler. A mobile app to complement the web-based version, to perform specific tasks, would be nice to have - a good example of what I mean is the "Pulseway" MDM for Windows, they have a very useful and user-friendly mobile app. I use that mobile app to do simple things like reboot/update user machines, push out policies, etc. Other than all that, a little more person to person training when onboarding, included with the purchase perhaps. 

I have been using Jamp Pro for 10 months.

The stability is very good.

Scalability is great.

Great!

We did not use a different solution.

The setup was a bit complex and had a learning curve to get past.

In-house with support from vendor.

Initial setup will take some time and has a learning curve - allow yourself time to do this, or take some training ahead of time.

We primarily evaluated Jamf, we didn't really look at much else.

Use it!

We manage our Macs entirely with this solution and have it tied to our directory. Users, apps, and settings are all managed in this tool. 

We create accounts at first start, with their directory credentials. It encrypts the disk, it reports back stats and installs the most important apps for them. It also saves time with setting up mail, having optional apps in self-service, etc. 

With our setup, it's a complete tool for managing our fleet of Macs and iPhones. It saves time, keeps us secure, and is easy to use.

We have complete control over all of our Macs, which helps us with our security needs. For example, helping us getting our ISO27001 certification. Since you can distribute packages, apps, and scripts you can get this to tie in to basically anything.

We also use it with Jamf Protect, which gives us fantastic insights into how our organization is doing from a compliance perspective without really needing to do any work for it.

We have quite an advanced setup for the Macs, while the setup for iPhones is more basic (since you "only" can utilize the MDM framework). However, that is more than enough.

The PreStage enrollment is everything. To have a zero-touch setup for the Macs and iPhones is more valuable than one can think. Without it, we would probably need to double our IT Staff since we would need hands-on for every device. Now, we can ship computers directly to employees from the vendor and have it set up as our corporate device without lifting a finger. Since this feature also helps us tie into our directory service, we basically just have to create the directory account for the employee and Jamf takes care of the rest.

I wish the inventory would have its own pane without having to do it as a search. Hopefully coming soon!

Sometimes, I would just like to browse our fleet and can feel that the extra step of doing a clean search is a bit unnecessary. With that said, it's not hard to do it the way it is now. Maybe this is just as good of a solution for this and I just need some time to get used to it. The same goes for the user inventory. 

I would also appreciate even more included attributes, and this is probably something you could never get enough of.

We as a company have been using Jamf Pro for a couple of years. I have been using it for the past four months.

It is pretty stable. Sometimes there are very short downtimes, but not often at all.

This product is very scalable. You can have tens of thousands of devices for it.

I've used FileWave, but our company has only used Jamf.

The JumpStart is extremely valuable, even if it's a bit pricy. 

The setup can be as complex as you want.

JumpStart is available at an additional cost.

We did evaluate other options but found that Jamf is the Branch standard. It has a huge knowledge base, which isn't true for any competitor. 

Make sure you are clear with what you want before your JumpStart so that they can help you set up your environment the way you want.

I use this software in my daily job to manage all of the Apple devices on the college campus.

It has made me much more efficient in my job by reducing the time needed to spend on tasks.

Self-service allows for users to solve their own issues without needing to contact the help desk.

I would love to see GSX (Apple Global Service Exchange) integration populate purchasing data during the enrollment process. Currently, data does not populate during enrollment of a device. I would prefer the ability to have this data pull automatically if set up via prestige enrollments