Jamf Pro Reviews

I use this product to manage Mac devices in the enterprise, from profile configurations to security compliance and core applications.

At my current employer, we moved from Workspace ONE to Jamf, which has simplified the management of Macs. Jamf truly simplifies applying configurations, applications, and keeping your device compliant. With Jamf Pro in the cloud, we are capable of managing our devices, located all over the world, with ease.

Self Service empowers the user and allows them to install the software they need when they need it. Not to mention being able to utilize some of the tools we have included to solve their own issues.

Zero-touch deployment is also great. Being able to ship the Mac to the user and have them be able to easily power it up and it auto-configure is great.

Patch Management needs work to be efficient.

Cost is also a factor, given Jamf has a full feature set; however, it's pricey.

I have been using and administering Jamf since 2010.

This is a pricey solution.

We manage our Macs entirely with this solution and have it tied to our directory. Users, apps, and settings are all managed in this tool. 

We create accounts at first start, with their directory credentials. It encrypts the disk, it reports back stats and installs the most important apps for them. It also saves time with setting up mail, having optional apps in self-service, etc. 

With our setup, it's a complete tool for managing our fleet of Macs and iPhones. It saves time, keeps us secure, and is easy to use.

We have complete control over all of our Macs, which helps us with our security needs. For example, helping us getting our ISO27001 certification. Since you can distribute packages, apps, and scripts you can get this to tie in to basically anything.

We also use it with Jamf Protect, which gives us fantastic insights into how our organization is doing from a compliance perspective without really needing to do any work for it.

We have quite an advanced setup for the Macs, while the setup for iPhones is more basic (since you "only" can utilize the MDM framework). However, that is more than enough.

The PreStage enrollment is everything. To have a zero-touch setup for the Macs and iPhones is more valuable than one can think. Without it, we would probably need to double our IT Staff since we would need hands-on for every device. Now, we can ship computers directly to employees from the vendor and have it set up as our corporate device without lifting a finger. Since this feature also helps us tie into our directory service, we basically just have to create the directory account for the employee and Jamf takes care of the rest.

I wish the inventory would have its own pane without having to do it as a search. Hopefully coming soon!

Sometimes, I would just like to browse our fleet and can feel that the extra step of doing a clean search is a bit unnecessary. With that said, it's not hard to do it the way it is now. Maybe this is just as good of a solution for this and I just need some time to get used to it. The same goes for the user inventory. 

I would also appreciate even more included attributes, and this is probably something you could never get enough of.

We as a company have been using Jamf Pro for a couple of years. I have been using it for the past four months.

It is pretty stable. Sometimes there are very short downtimes, but not often at all.

This product is very scalable. You can have tens of thousands of devices for it.

I've used FileWave, but our company has only used Jamf.

The JumpStart is extremely valuable, even if it's a bit pricy. 

The setup can be as complex as you want.

JumpStart is available at an additional cost.

We did evaluate other options but found that Jamf is the Branch standard. It has a huge knowledge base, which isn't true for any competitor. 

Make sure you are clear with what you want before your JumpStart so that they can help you set up your environment the way you want.

Easy management of Apple devices such as patch management, internal self-service portal & many more.                                                                                                

Using Jamf Pro makes us complaint-free & keeps our devices up to date.

The most valuable feature is the self-service, which lets users install their preferred application instead of installing all applications and filling the machine with junk.

It would be great if we get an email notification when the Mac users install any apps, so IT can be alerted.                                                      

I have been using Jamf Pro for more than two years.

We evaluated other products but for apple devices, Jamf provides complete end-user and IT experiences.

We evaluated AirWatch & Cisco Meraki.

We use this solution to manage over seven thousand iPads, three hundred and fifty Apple TV’s and eighteen hundred computers, with one wonderful system. We push apps out and have control over systems that you otherwise would not have.  During the Covid 19 quarantine, it became invaluable to our school district.  

With so many devices and such a small technical staff to support them, we needed a tool that allows us to minimize tech issues. This tool allows us to push apps to student devices and teacher computers, lock down missing devices, and push an alarm to a misplaced device. All excellent tools to have in your belt for day to day operations.  

The most valuable feature is the ability to manage all devices through Apple's DEP and forcing them into Jamf pre-stage enrollment. This is a crucial step in our device deployment process.

I wish there was a profile that could be created for configuring Apple software updates on a global basis for our devices, via a configuration profile.

More than five years.

This is a very stable platform.

It is highly scalable.  

They have awesome tech support.  In fact it is the best I have ever experienced.

The interface is very intuitive. Anybody who has had a reasonable amount of experience with Macs will really appreciate the way this has been designed. It is only on the Mac platform anyway, and I'm given to understand Jamf engineers work at Apple and Apple engineers work at Jamf.

It is a first-rate product and well known in the industry as the gold standard for Apple device management.

When Apple has a new iOS or Mac OS, that particular OS often has new features. Jamf is ready for those features the moment that the OS is released. If there are additional benefits or features as part of a new macOS, Jamf is aware. Jamf has its own network of users and a portal, Jamf Nation. Jamf users are continually suggesting updates and additional features that get reviewed by Jamf and where appropriate are implemented. There is good communication, good end-user engagement, and great company response; there's visibility of user requests and what is getting implemented.

One of the included Jamf Applications, Jamf Remote, is somewhat flaky. It's never worked for me when I've tried to access a remote device that is not on the same network, so the one thing that I would like to see improved/implemented is remote support and I believe Jamf have something in the pipeline. The ability to provide remote support access to end user devices, preferably in a similar manner to Apple Remote Desktop (ARD), Desktop Central's solution or Teamviewer.

We had it all set up and running in February 2018, so it's been about two to two and a half years since we began using the solution.

The product is ultimately stable and the ability manage most anything with an Apple device exists on the system. The product can be hosted by Jamf or on-prem, some Jamf resellers also provide their own hosting for clients, which is how our instance is configured. Our institution is very impressed with how reliable Jamf Pro is.

If you decide to go with a hosted instance from a Jamf reseller/supplier, as we do, the reseller provides support in addition to Jamf themselves. The support we've received thus far is nothing short of excellent. When Apple release either a new iOS or macOS, Jamf is ready able to support the new operating systems from day one.

I'd give technical support full marks, ten out of ten, hands down.

Jamf require clients to have two to three days initial training known as 'Jumpstart'. A Jamf expert comes to your location and goes through everything you need to do to get it up and running. If you're simply managing Mac OS, it's two days. If you're managing iOS as well, as we are, it's three days. Jumpstart is a paid-for service.

We did get a specific 3-day in-person training session with a member of the Jamf engineering team. It was a paid service.

Jamf Pro is used by some of the most notable enterprise organisations in the world. I believe IBM uses Jamf to manage all their devices, for example. That is pretty interesting, considering they make their own device management solution; and IBM has probably got the largest deployment of Macs on the planet! If that's not a recommendation for anybody, I don't know what is. I'm also aware ARM use Jamf as well, as does Dyson. These major companies would not be using the product if it wasn't doing what they wanted.

I would rate the solution ten out of ten. It's excellent. I have nothing bad to say about it at all.

Our main use of Jamf is to manage our ever-growing Apple environment. We are 90:10 Windows to Mac ration environment which means that the adoption rates for macOS are also increasing after our pilot project for our choice program. Although we're predominantly a Windows environment we've had challenges integrating our macOS devices but Jamf has made it simple with compliance deployments and when it comes to pushing out security patches and monitoring the devices remotely. It also helps monitor devices in our zero-trust environment.

It has made the management of macOS much easier and we are able to standardize and have our Macs in compliance. Although we're predominantly a Windows environment we've had challenges integrating our macOS devices but Jamf has made it simple with compliance deployments and when it comes to pushing out security patches and monitoring the devices remotely. It also helps monitor devices in our zero-trust environment. 

Being able to push out elevation policies to users on an Adhoc basis helps us when users are not in the office.

The feature of having dynamic groups that can filter in the computers based on settings/apps/configurations/etc is the most valuable aspect of this solution. Jamf has helped us manage all our devices even remote users that are located in Europe or the States (we're in Canada) it also has helped us have the ability to push security updates and standardize all of our Mac computers in our environment. iOS devices have also been taken into consideration and having both iOS and macOS being managed in the same environment makes it more efficient and effective.

I've been thinking about improvement and I think it would be much advantageous to have some sort of remote desktop application that could be implemented to help the remote workforce during the Work From Home times. Also, I think that there should be some sort of mobile app that will help you manage the devices from an iOS device quickly in case some times you cannot be at your computer. I think that there should also be more integrations with Jamf that could better the intelligence-gathering when making business decisions. 

I first used Jamf back in 2011 and started using it fulltime in 2018.

We didn't have a previous solution, but we use inTune as another MDM to manage our other devices.

I think the pricing could be a little more cost-effective and maybe the training could be a little bit cheaper but other than that if your org is willing to pay for it it's definitely worth it.

No other options were evaluated.

Definitely collaborate with the community. The Jamf nation is huge and always willing to help!

We use Jamf Pro to manage 1300+ iPads for students and teachers, as well as 100+ MacBooks for teachers and several Apple TVs for classrooms. We push out apps and software, manage updates, and restrict content.

We keep our users working and focused on what they should be doing during school, while giving them freedom to do what they want to do in off-hours, in a safe environment. We get alerts when users violate policies and can take immediate action to disable a device if need be. We can also find lost iPads using Lost Mode.

Things are more automated, so we can be much more hands-off while having greater visibility into what is going on in our environment. We used to have to touch every iPad multiple times per year; with the innovations that Apple has come out with that have been implemented by Jamf, like volume purchasing and device-based app deployment, we can set things up to work automatically. Things that would have taken us weeks in the past now take us mere minutes.

With Jamf reset, we can save time at the end of the school year by having the end-users erase the devices for us. This is a recently-added function and the solution keeps getting better and better.

The most valuable features are the restrictions, Lost Mode, Self Service, and full implementation of anything Apple will let MDM manage. Some other MDMs don't offer the full range, but we know if it is possible then we can do it with Jamf. 

There are some features we use, probably not for the intended outcome, but they save us time and effort. We use Lost Mode to lock devices down and call students up to our office when they have violated a policy and we need to search their iPad. Prior to this, when we would call them up they would delete the evidence on the way. Now, we can catch them red-handed.

There are always ways to improve, and Jamf has a great resource called Jamf Nation, which is an online forum where users can report issues, submit feature requests, and vote and discuss issues and solutions. It's all there for Jamf to see.

I think that some of the feature requests on Jamf Nation have been sitting out there for a long time with no movement, showing as 'planned' for a really long time, and nothing seems to ever become of them. That is disheartening, but if it is an easy fix it gets done, and if it would benefit a wide variety of users they work to get it done.

Technical support is in need of improvement.

I have used this solution for more than five years, the length of time that I have been in this position. The school district I work for has used it for eight years.

This solution has become more stable over the last year or so. I remember problems a while back, but now it seems like they are fewer and farther between.

Scalability is great. It has allowed us to grow while saving us time.

Technical support used to be better; the company has grown a lot, and their support has taken a nosedive in recent history. I recommend requesting support through the website and as soon as they reach out, asking to get on a call to explain and show what is going on so there is no confusion and they can get on your page as quickly as possible.

We didn't use an MDM before Jamf.

The setup was complete before I arrived.

In terms of ROI, I think we get a good bang for the buck.

I know that as a school we get a discounted price, which is good because without it we would not be able to afford it. For us, it is necessary to have a good MDM as the demand for technology rises.

We use this solution for device management across a large school.

MDM solutions. We have over two hundred staff and fifteen-hundred students. Jamf Pro allows us to manage all devices across the school remotely and push out any policies, software updates, and applications as needed. We can do all this from the comfort of the IT office, allowing us to focus more on the education around technology, rather than keeping the technology running itself.

Jamf Pro has improved the way IT supports education. It isn't just about device support anymore, we understand the power technology holds in the classroom. We are now able to collaborate with teachers to help them get the most out of their lessons. They have a goal, we have the knowledge to help them accomplish this.

Policies are a great feature that allows us to push certain restrictions to devices that require them, such as the younger generation of students we have. It also allows us to make sure each device is set up with the correct software for learning to flourish.

An in-house chat room would be a great way to communicate with your team when you aren't physically present with them. Also, the ability to add notes on devices, so that a history can be shown as to why a user has done certain things, such as their troubleshooting process or just general thoughts.