Jamf Pro Reviews

We use it so that managing developers for Macs and software developers that need to have freedom but align that need with BAFIN-controlled regulations.

We have had Workspace One previous to the actual MDM Solution for iOS devices in place. It is horrible to set up and to work with in terms of building policies and configurations. 

We chose JAMF as our vendor to get something new and to help with setups. 

Jamf is intuitive. The biggest benefit is the Jamf Nation where all IT Professionals who love to help each other can get together. 

There is no step three, which says everything. We ship the device to the customer and he sets it up easily at home. It was great during Covid and gave the users an easy start. 

Having less effort in onboarding new employees and providing them a great and one-of-a-kind start with their work equipment was useful. Only one person is needed to manage and support about 400 users. We need less people to provide support compared to the quote we have had for our Windows Fleet. We created an in-house macOS Community who are helping each other as well. 

It's lightweight yet the best MDM Solution - with options to expand (Jamf Cloud, Jamf Protect, etc.) 

Jamf Pro works great for us in an on-prem environment. We have full control on the other side when we go for new versions. Of course, this means additional effort to prepare the steps and the updates. The integration with Jamf Protect (test trial version) is as easy as can be. 

Jamf Pro is offering an easy start to work. It offers professionals an endless amount of possibilities to keep users and the company happy.

The dashboard needs to be customizable. The SelfService design should be customizable as well or at least should look like the actual OS. There should be some UX designers to take a look and work on the usability and the picture Jamf is looking like for customers (SelfService Design) and the Admins (Jamf Dashboard).

We'd like to have a map where we can spot where Smart or Static Groups are set as Scope. Scripts should have a check before you can upload them or put them into a policy - to check if there is no endless loop inside or some dangerous code.

I've used the solution for over four years.

There has been no downtime until now in more than four years so far. Only when we were updating the Jamf Versions and patching our Windows Servers did we have to worry about that. 

The scalability is easy. You just put more CPU and RAM into your VMs and you can scale up without touching the whole system.

When you need support, which happens very rarely, you get fast and quick help. 

Positive

We started with Workspace One six years ago for iOS MDM Management.

It was set up as a POC and went into production a month after starting it.

A third party did the setup of Jamf Pro for us.

We are a kindergarten to eighth grade school district in Illinois and we have the need to manage our student and teacher devices. We manage a total of 1,600 devices between macOS laptops and Apple iPads. As students move between grade levels and application needs changes. 

In addition, we need to make it easy so our students and teachers don't need to worry about making tech work, but instead can pick up and use devices without needing many tech skills. We also want to make sure multiple users in our organization have the ability to manage devices.

Jamf Pro has allowed us to make sure settings for our devices are easily installed so our end-users don't need to worry about a significant amount of steps for setup. We also use this to send applications to devices as well as the day-to-day usage of devices, we have a significant deployment that occurs every year with mobile devices for new students. We have also been able to use Jamf Pro to begin building a better inventory of our devices, have greater insight into patch management, and making sure our devices are up to date.

The ability to build configuration profiles for devices to send settings to devices and making it easy for our students and teachers to install applications has been the most valuable. 

This has meant that when a teacher has an upcoming project, we can be sure applications that may be needed will be on the devices ahead of time so they can use their instructional time to teach. In addition, creating smart devices and user groups means our environment can be very flexible and make changes to our deployment without a significant amount of additional work. 

We would love to see the ability to have settings apply to mobile devices on a time schedule. This would allow us to plan some tasks ahead of time. For example, we often have testing needs throughout the school year and the ability to do things like set a date to install an app and a date to remove an app would help us schedule upcoming tasks better. The same would go for things like web clips; we often share links with students for accessing content and being able to have this appear/disappear on a date would be helpful.

I have been using Jamf for five years.

It is very stable.

The scalability is very good.

Support has been responsive to our needs.

Positive

MaaS360 - this worked for our smaller deployment of about 100 devices, but as we expanded devices in our organization we needed a more flexible solution.

The initial setup was simple.

We implemented in-house.

It is tough to quantify the value but it has allowed our team to be more efficient.

When evaluating solutions to look at the pricing delta between products rather than the total cost.

We did not evaluate other solutions. 

We are actually a service provider. Most of our clients are using Jamf.

The main use case is only with Macs. If you want to manage a complete Mac, For example, similar to how we do in a CCM for our core Windows devices, if you want to do that with Mac, then the Jamf tool is the best tool. You can manage everything for Mac devices.

It's a good product. From the reviews that we are getting, the feedback from the client, the tool is very good on the Jamf side - especially for the Macs. 

The initial setup is simple. 

The stability is good.

The solution offers a nice, updated UI.

For Windows, we have a reset option. We'd that option available for Mac. That will be great. Since we don't currently have that, the alternative takes up a lot of time and requires an engineer to visit, get a hold of the laptop, and reinstall the operating system. If we could do this as a reset and have the option to handle it remotely, that would be a big improvement. 

I've been using the solution for more than four years. 

Clients always look for a kind of solution with no issues reported and also they want a kind of zero-touch deployment that doesn't need any user or any engineer interactions for the enrollment. This solution is perfect for this.

In very rare cases, with the type of implementation we use, we used to get support from Jamf, from Windows. Otherwise, we don't interact with them. Everything, all the instructions, are already there in GitHub. Reaching out would be a very rare case. If any new setup needs to be done or any new whichever is not available in GitHub, definitely we'll reach out to Jamf. Otherwise, it's zero-contact.

We also use Microsoft Intune.

The initial setup is simple, actually. We just need a Jamf URL and a basic connection. I'm just talking about for setting up a cloud instance. Since everything will be there in the cloud, you just need the URL, the Jamf cloud URL, and admin credentials. The APNs certificate is required. That allows them to enroll your device. After that, there are so many options; the configuration profile, et cetera, needs to be created. That's a different scenario. However, in general, the setup is fine. 

A Mac deployment usually will take three to four minutes. It's quite fast. However, it depends on how you're configuring it. If you have the URL and if you have the username and the password, you can do it immediately.

From the user's end, it will take some time in situations where a user is not familiar with the enrollment process. There'll be follow-ups with the documents. If you are an engineer, it's easy, it's minutes, and it's fast.

How many engineers you need for deployment depends on how big the project is. It depends on the devices. We do have a client where we have around 18,000 devices. For that, currently, we have four engineers and they're easily managing it.

We are a service provider. We support various companies that need assistance with their Microsoft, Macs, et cetera.

Aside from the lack of a reset option, the solution is great and I would recommend it to those using Macs.

I'd rate the solution at a nine out of ten.

My team use this solution to provide end-to-end support on our managed Mac fleet. This includes doing OS updates and upgrades, application deployments, configuration settings and outlining.

Jamf Pro has been the best solution in the market to manage Mac fleets for our organization.

This is an advanced solution which is ahead than any other vendor. There are no particular areas for improvement.

We have used this solution for one year.

This is a stable solution. 

We opted for the cloud version of this solution as it is scalable. We are currently supporting 1000 to 1500 devices and we will be scaling this to 6000 Mac devices.

When we have needed assistance, the technical support has been good.

We have previously used open source solutions to manage Mac fleets but they became outdated and support was limited. We did a product evaluation for three or four different products, and found Jamf Pro the best in the market. Previously we were using Puppet and Monkey. 

It was combination of being straightforward and complex. It took some time to set up the environment because we had to migrate the configurations and applications to Jamf. This took three months. 

We had a trusted partner to do this migration, but our team worked with them for three months.

We have signed a licensing contract for three years. There is an option to buy an annual license subscription, but we opted for three years as it came with a 25% or 30% discount.

Jamf Pro are the trusted partners for Apple. So they are the first one who implement any technical changes that Apple is making. Jamf is the first product to ensure those changes are getting replicated or getting affected and getting implemented actually in their product.

We use the product to manage everything Apple, including MacBooks, iPhones, and iPads.

In general, it just has allowed us to deploy Macs and iPhones easier and more securely to our end users. We can also maintain software updates.

The ease of use is very good. Patching is also really easy with the tool as well.

We found the initial setup to be simple.

Anything could always use improvement. The patching can definitely use a little bit of improvement. They should make it a little bit more automated. That's the only thing I would say could use a little bit of enhancement.

I'd like to see more security-based profiling. One of the other competitor products, Kandji, has an entire section of pre-built profiles for things like initial security requirements. You can just pick the security requirement and then implement it. You don't have to code it all up as you do with Jamf, since they don't have that feature in there right now. If you're going through major security changes in your company. 

I've used the solution probably for about six years at this point.

The product is about 100% stable. It's the best solution in the industry.

We've had no issues with scalability. You go from a small number of devices to thousands of devices, and there's no change. There's no slowness or anything like that. It just continues to function.

We have about 700 iPhones, and about 250 to 300 MacBooks right now, and user roles range from developers to CEOs.

We will increase usage. We always have a desire to increase usage, however, we have a choice program in place for our users. Therefore, if a Windows person wants to switch, when their time is ready for a refresh, they can choose a Mac device.

There are no issues with support. I've always had great service with them.

We used Workspace ONE by AirWatch for iPhones, and we switched due to the fact that we wanted a single solution to manage all the back Apple devices.

The solution's initial setup is very straightforward. They also provide a guide for you to come in, and they help you with everything from start. 

It was already in the current company I work with. It was already deployed in the previous one. We did it in a pilot project for about a month, and then we were able to move it into production pretty quickly. It all depends on your skill level. When you bring the vendor in with their sort of prep package; they do it in about four days with you.

We have a first-level service desk. We also have first-level desktop support, and then third-level would be me. I'm probably the only one with a lot of Macs or Apple experience, therefore, I'm probably the single person maintaining it other than like the basic day-to-day stuff, that the other people do.

This is my second company using it, so I didn't really need any assistance to get it going.

ROI is always hard. With Microsoft solutions, everything's baked into your 365 licensing, including Intune. It's hard to break out the licensing, like an ROI properly due to the fact that Microsoft doesn't do that. They just have the one-time costs for everything Microsoft these days.

We only really look at the numbers once a year. I would not say it's the cheapest solution on the market, however, I would also say you get what you pay for when you sign up for any of these services. While there are cheaper ones, I would also say the cheaper ones are the cheaper ones across the board, so it's not necessarily great to go with the cheaper solution.

There are no extra fees. Once you have that in place, you're pretty much good to go.

We did not evaluate other solutions before choosing this product.

I'm just an end-user.

I would advise users to definitely go with a Cloud solution if they can. It just makes life that much easier.

I'd rate the solution at a nine out of ten. I've used it for a long time. I've never had a problem and it works great. That said, I could see there are a couple of little things that they could do, to definitely improve the product.

We use it to manage all the devices in a bank for South Africa, as well as some African countries.

We're one version behind because they just released the previous version on Saturday. So, we're just waiting for the cloud to be upgraded, and then we'll upgrade. We have an on-prem installation.

The DEP enrollment is quite good. We're planning to migrate to the Jamf cloud this month.

It is good for the management of Apple devices.

We had some issues with its integration with other products, such as Intune. There were some issues with the way you have to register your device into Intune.

In terms of new features, we're quite happy with its existing features. We do use all the new features that come out, and there is nothing specific that we require.

I have been using this solution for more than six years.

The product is fine. We seem to have intermittent network issues, but there is nothing related to the product that we can identify.

It was very easy to scale. We have about 970 odd devices. We have MacBooks and just over 600 iPads.

We have been in touch with them quite often. When we have issues with APIs not working, we just log our calls. We don't have any issues logging calls and getting support. I would rate them a five out of five.

Positive

We have only been using Jamf. We had Casper before Jamf came out.

We also use Intune, but it is only for the registration of the device. We don't manage it via Intune, so it is just for conditional access.

We had the vendor flown in from France to South Africa, but that was many years ago. We had the JumpStart to set up our environment. We were very satisfied with their service.

In terms of maintenance, we have a DR environment, as well as our prod environment. With the number of upgrades that Jamf pushes through, it is quite a mission to get everything upgraded. Hopefully, we will get to the cloud soon, and that infrastructure will not be on us anymore. It would be managed by Jamf.

The only thing that is kicking us a bit is the rand to the dollar exchange rate. It is priced in dollars. Every time the rand goes worse, it just costs more. I would rate it a four out of five in terms of pricing because it is very unpredictable because of the rand to the dollar exchange rate.

There are not really any additional costs. We are looking at other products within Jamf, such as Jamf Connect and possibly Jamf Protect. Our vendor is looking at the business licensing model because at the moment, it is used as a device license, not as a user or business license.

We are very happy with the product. It works well. We're three people looking after it, and it's not that difficult to run and maintain. Some of the things always need to be changed with the new versions of macOS coming out, but otherwise, it is going well.

I would rate it a 10 out of 10. There is no problem, and it is doing well.

We use Jamf for zero-touch deployment and handling our customers' hardware and licenses. We use it for all the things you use device management or enterprise mobility management systems for, but it's not an inventory in our case. We use it mainly for zero-touch deployment with customers who operate worldwide and the headquarters can be in Sweden, England, or Germany, but the users are all over the world. 

Jamf Pro is the only product we can use at the moment because they are ahead of their competitors in zero-touch deployment for the end-user. Jamf Pro has a self-service feature that has helped us minimize our support cases. That's a feature the customers like very much.

I'd like to see Jamf add Unified Endpoint Management, but it's not going to happen. It's too complex. We tried that for so many years, and no one can do this for Windows and macOS. It can be done with iOS, but that's not the case here. If you want device management for a real laptop operating system, you need two systems. They're very different.

I've been using Jamf Pro for nearly seven years.

The cloud version of Jamf Pro is extremely stable.

Jamf Pro is scalable. We have upwards of 50 customers, one of which has 200,000 users, and it's working, but our largest deployment is about 12,000 users. 

Level 3 support is okay, according to what I hear from that department. When it's a level 3 question, no one expects that we will have the answer in one or two days, but sometimes it can take one or two weeks or even a few months. Generally speaking, we get the support we need. 

We've worked with Intune. It's much harder and takes more time to provide the same level of customer experience with Intune that we can offer with Jamf Pro. We can do a lot more scripting for the end-user with Jamf Pro than we can do with Intune, and it takes more time.

For someone who's familiar with device management and designing this type of environment, I wouldn't say it's hard to set up Jamf. It can take anywhere between two days and one month, but that depends on the type and size of the customer. 

We've been in deployment for about 12 years, and we used open-source products initially, but now we need zero-day support for Apple, and the only good product we have found is Jamf. All others have been good for one or two years, but they stop delivering and maybe disappear. 

Jamf is still there after all these years, and they continue to improve the product. With Intune, Microsoft decided not to offer device management for the macOS. Instead, they chose to have Intune integrate with Jamf. 

Our two-person IT team uses Jamf to manage more than 10,000 macOS and iOS devices across the globe. We use it to manage all Apple devices from new mergers and acquisitions. 

Jamf Pro centralizes management for all corporate Apple devices, and Jamf Self Service has helped us eliminate unnecessary help tickets. We opted for Jamf Cloud, which has reduced our workload because Jamf takes care of all the maintenance, upgrades, and backups. 

The solution's tightly integrated workflows have made it easy to deploy, manage, offboard, or reissue a device. Jamf also offers support for the latest Apple OS and hardware on the same day they are released.  

Automated Device Enrollment workflows are great for zero-touch deployments, vital in the current global context. With Automated Device Enrollment workflows, we can deploy new Apple devices directly to end-users without help from the IT support team.

Jamf Pro and Intune conditional access integration also offers secure access to corporate data. Jamf Connect allows us to integrate and manage cloud identity providers locally on Macs. We can also integrate Jamf Pro and Jamf Protect for great remediation workflows that ensure the devices stay secure and compliant.

It would be nice if Jamf added an onboarding tool integrated into Jamf Connect during the automated DEP enrollment workflow. It would also improve the user experience if Jamf integrated native macOS notifications, with the option to interact within the notification center.

The Jamfhelper tool could be enhanced with features like a progress bar, dropdown list, and shutdown deferral. Also, it would be really great if we could get an option to export policy logs for reporting purposes.

We've been using Jamf Pro for more than seven years.

Jamf is really stable.

Jamf's scalability is good.

Jamf Support is great, and they provide premium 24/7 support, with a dedicated support engineer as well. It's been a great experience so far.

Positive

We formerly used VMware AirWatch earlier, but we switched to Jamf because AirWatch didn't support the latest Apple OS and hardware releases. Also, VMware's support and user community weren't as good as Jamf's.

The initial Jamf setup was straightforward, but we had to tweak things based on our requirements and existing environment. We had help from Jamf Professional Services and Support during the initial kickstart session.

We opted for Jamf Professional Services, and they helped a two-person in-house team, including me, implement the solution.

You'll see a return in three to five years.

You can find Jamf's pricing online, and I would recommend contacting their sales and support staff to see if they can offer any additional discounts.

I rate Jamf Pro 10 out of 10. It's a great product, and I think it's the gold standard for Apple enterprise management.