Jamf Pro Reviews

We use this program to manage all of our Apple devices in our different locations. We have Zoom rooms set up that use iPads that we configure to stay in single app mode so users are unable to change anything. 

We also use it to manage the kiosk we have set up when we have guests. We have also implemented a BYOD policy where we have users sign up with Jamf and it allows us to push apps from our business to their phones. It's nice. We also make sure they select the "personally-owned" option so we don't accidentally take full control of their device.

It has made our day-to-day job so much easier since implementing Jamf Pro at our company. We have a simple to use one-stop-shop for all our Apple devices. We can manage all our Macbooks and see what apps are installed or even see what macOS version they are on. Then we can remotely force install the newest version of the macOS and either allow the user to upgrade on their own or force it to upgrade then and there. Jamf Pro is great for lost devices as well, they have a "Lost Mode" command that will ping their last known location and even make a noise.

The first most valuable feature I found was the ability to simply push out applications to devices, Mac or iPads/iPhones. (We also have the ability to manage desktops and AppleTV devices if needed). It's as easy as procuring the licensing for the apps and then setting it to the volume purchasing back in Jamf. 

Another great feature is the ability to set all different kinds of restrictions on the devices. We can block certain settings, the App Store, or even specific apps! We can even do the opposite and only allow selected apps.

It's really hard to figure out anything that needs to be improved in Jamf. They do everything so well and they are constantly updating the system. 

Since we are in the cloud, it just updates automatically and little bugs/glitches are always being fixed. 

Apple does block certain actions from happening or disallows Jamf from making certain changes. This is the only true issue I can see, which is not truly a Jamf issue. I would just hope that one day Apple will allow Jamf to make changes to the screen sharing changes so that way we can fully support remote employees. 

I have been using this solution for almost two years now.

Support is great. They have multiple ways to contact them and are fairly responsive. They will also follow up a couple of times before closing the ticket due to no responses.

Positive

We're moving from on-prem to cloud. It's a significant improvement because our previous on-prem solution for the Apple Mac we quite frail. But the kits we're using were out of warranty, so we were looking for a cloud solution that's easy to manage and partner up with.

For me, the most helpful feature is Jamf's smart groups. I also like the capabilities of the small groups because it gives you a nicer, cleaner, more polished view of your dashboard, and the dashboard is a lot more customizable for an administrator than Workspace ONE. With Workspace ONE, you have to navigate, and it isn't easy to articulate to leadership what it means if you're a non-technical person.

I would like to see Jamf add more training tutorials and documentation.

Jamf Pro, we just bought our own instance about three months ago, and for the last six months, I've been upskilling myself in that space. I think I'm convincing my colleague to reconsider our setup. At work, we use scanners in Workspace ONE because I know that Apigee also offers quite a bit of technology around that space as well.

Jamf is far more stable than Workspace ONE.

I think Jamf is definitely scalable. 

My experience with Jamf support has been quite seamless. When you load a ticket, you get support immediately.

Installing Jamf is pretty easy once you understand how DEP works and how to enroll devices. Zero-touch because we were aiming for a zero-touch environment, and it's entirely in the cloud. I'm not an expert in Jamf yet— I'm still learning— but for me, it was a lot easier to understand than Workspace ONE. Navigation is straightforward. It's not hard to create policies and manage the device. It's a lot simpler to create smart groups, view inventory, and see what the estate looks like. Jamf makes it easier to create a roadmap by giving me that view of where we need to be.

Jamf is quite up there. It wasn't the cheapest solution, but it's reasonable.  Apigee was cheaper than Jamf.

We were looking to put our Apple environment in Workspace ONE, and it didn't work well. It worked when we tried SCCM, but it wasn't something we were fond of based on who our partners were. So we looked at Parallels as well. 

I would rate Jamf nine out of 10.

The primary use case of Jamf Pro is for managing Apple devices such as MacBooks, iPhones, and iPads. 

It allows us to deploy and configure software, set security and compliance policies, inventory devices and their configurations, and manage device deployments and updates. 

We are using Jamf Connect in our environment to provide a seamless, secure, and user-friendly connection to the company's resources for Mac users. 

It helps to manage user authentication, password synchronization, and the creation and maintenance of local accounts on macOS devices. It also enables users to easily access resources such as corporate networks, cloud services, and applications while ensuring compliance with security policies and regulations.

Jamf Pro allows us to manage all Apple devices from a single interface, making it easy to deploy and configure software, set policies, and inventory devices.

It allows us to set security and compliance policies to help protect devices and data, such as requiring passcodes, encrypting data, and disabling certain features.

We can now easily deploy software and updates to all devices, which can help users stay productive and avoid interruptions due to software issues.

Jamf Pro helps to automate the management process of Apple devices and reduce the number of support tickets and the need for manual intervention.

The most valuable aspects include:

The self-service portal. With the self-service portal, users can install apps, handle settings, and even enroll their own devices, improving their experience and reducing the IT workload.

Reports and inventory. Jamf Pro provides extensive inventory and reporting capabilities, which allow IT administrators to track the device's status, compliance, software inventory, and many other aspects, this can help to identify trends, and issues and take proactive actions.

Automated Software Distribution. Jamf Pro can automate software deployment, updates, and inventory of software licenses, this can help users stay productive and avoid interruptions due to software issues.

Improvements could include:

Integration with other systems. Jamf Pro could be improved by providing more out-of-the-box integration with other systems such as Active Directory, Single Sign-On (SSO) solutions, and other IT management tools.

Advanced Automation. More advanced automation options like scripting and API integrations could help to automate more complex processes, increase efficiency and reduce human errors.

Cloud Management. Some organizations may prefer to manage their devices through the cloud, and it would be beneficial for Jamf Pro to include cloud management capabilities.

However, Jamf already has a very comprehensive solution.

We have been using Jamf Pro since May 2021.

We did use Matrix42 with Empirum. It is no MDM.

We looked into Silverback from Matrix42. They offered bad UI.

We are a medium-sized company, and our fleet is 95% Macs.

Jamf helps us to manage Macs remotely via an intuitive dashboard.

Managing macOS can get difficult sometimes without the help of an MDM. With Jamf, I have control of the fleet with a few clicks.

Being able to update third-party applications without the need for other external tools is another plus. 

With minor modifications, we were able to have an almost zero-touch deployment. This way, we know that all Macs will always have the same configurations.

We are also working on the self-service app, which has a lot of potential. 

With Jamf, we can create almost a zero-touch deployment which saves a lot of time with flashing the OS, manually installing the apps, and configuring some settings.

This has enabled us to save time for each onboarding/offboarding/laptop change.

I worked in an environment where we had only 10 Macbooks and no MDM, and without Jamf, it was super hard to manage the Macbooks. With self-service, the sky is the limit. You can do whatever you want with it.

There are some out-of-the-box integrations that can help you achieve some results.

Smart Groups with alerts is useful. This will let me have visibility of the environment without having to constantly see what is happening. 

After some tweaks, zero-touch deployment is another valuable thing. We are able to configure the laptop with the security requirements needed, default applications, and so on without touching it. This feels great, especially when you send a brand new sealed Macbook to some user.

Another awesome feature is Patch Management. Until this day, many people don't know that this exists. However, it helps a lot with patching third-party applications.

The solution needs cheaper training. Some companies don't have that much budget to invest in training. 

They need integrations with known/other services out of the box.

Reports for execs could be more colorful/attractive.

The documentation for the API is still confusing.

Until this day, I still don't know what's the best way to securely run your API in an end-user endpoint.

Some documentation could also be updated or created in cases where a large population uses the same environment (like Jamf + Google + Okta) or something like that. 

I've used the solution for two years.

I used Kandji and ManageEngine in previous jobs.

Jamf was already in my current environment, and it just works, so there is nothing to say here.

For what I remember, 30%

We use Jamf Pro to manage our devices in an education-based environment. We chose Jamf Pro over Jamf School as we needed the extra features it provided. 

All our teaching staff has been issued Apple devices, and we manage these through Jamf. 

All our classrooms have Apple devices to enhance teaching throughout the campus. It's a lot easier to push apps and manage devices through smart groups and overall helps the IT department focus on other challenges around the school.

Managing IT in a schooling environment is challenging at times, yet, with Jamf, we are able to have more control over our staff, students, and admin users.

I have been using Jamf Pro for a few years now, and I'm impressed with its functionality and ease of use. The platform offers great features for managing Apple devices within our organization, from Macs and iPads to iPhones. The interface is straightforward and intuitive, and the support team has been very responsive whenever we needed help.

The ability to automate tasks, deploy software, and configure settings across all our devices has made our IT team more efficient, saving us time and resources. Jamf Pro also provides excellent security features to help us protect our devices and data.

Overall, I highly recommend Jamf Pro for any organization that wants a reliable and comprehensive solution for managing their Apple devices.

We love the smart groups as they allow us to save time. There are many changes to systems at our school, and this has proven to be reliable in keeping up with them. We also love the ability to remotely manage devices by rebooting them.

One feature we love is the zero-touch deployment. There is no need for IT to touch the devices before we hand them over to the users. They are set up to their correct security groups. Users get all the apps they need and have a great customized welcome when setting up their accounts.

Training should be more accessible and cheaper. I completed my Jamf 200, and it was a fantastic experience. More users should be able to experience this to see the power behind Jamf and all the features they provide. Perhaps not for admins but for regular users, training is needed as well so that they can easily know how to manage and navigate through the self-service.

The next Jamf Pro update should include a feature for staff members to update their contact details and departments if needed.

I've used the solution for four years.

It's our main MDM solution for macOS and iOS, covering about 2100 mac devices and 900 mobile devices. 

MDM commands and policies let us distribute scripts all over our fleet, allowing us to be able to transform our systems to the desired systems we want. Security was increased and lots of manual interventions were no longer necessary. The gain of time was enormous for our small staff, managing all those devices for about 800-1000 teachers and 4000 pupils. 

Later on, VPP made life easier with ipads as app distribution was simplified once more.

When we started using Jamf Pro on-prem, we began really managing macOS devices. Later, iOS devices joined, and after that, managing AppleTV's made us gain a lot of time. Without Jamf Pro, we would not have been so successful and quick at implementing such a high number of devices in our classrooms. The management facilities helped us a lot.

Most of our macOS devices were admin only, and Jamf Pro helped us to convert them to standard user devices with LDAP binding.

Support has always been available for us.

Apple School Manager integration and access to VPP content made the integration of devices into our fleet flawless and application installation much simpler and faster. At that time, managing Apple IDs gave us the possibility to give the users some additional iCloud storage space. Of course, MDM command and policies and scripts have made our admin life easier.

Distributing the non-VPP applications to devices via policies with scripts behind them to make remote licensing possible is very valuable for us.

In some places, GUI could be more reactive. For our timezone, support could be much more reachable and reactive. For some time, support was quite fast; now we see some delays.

Configuration Profiles are currently reworked by Jamf, so it's a work in progress, there's no need to worry about it. 

Recovery Boot password protection on an  M1 device is currently only available as Pre-stage, however, a strong need to put recovery password via MDM command to already enrolled devices is a must for us, so it has to be implemented fast.

I've been using the solution for over 10 years.

We did not previously use a different solution.

To get information, call a Jamf representative. They are highly qualified people.

We also looked at Filewave.

Initially, Jamf Pro was primarily used to manage our all-Mac computer lab classrooms for one of our departments. Jamf Pro replaced a mix of DeployStudio, Munki, WorkGroupManager, and a couple of other antiquated tools which I'm sure I'm forgetting.  

Having one solution which replaced all those other moving parts has been a godsend. We are now expanding to managing individual faculty/staff Macs as well. It's going to be a bit of a process, but I'm excited to have Jamf Pro managing more and more of our assets.

Jamf Pro allows us to maintain an updated and consistent user experience in our classrooms while reducing the hands-on time required from our techs. Long gone are the days of running around (or even manually logging in via ARD) to update our classroom systems.

Jamf Pro is also helping our techs to more efficiently deploy new Macs to faculty and staff.  This is also a boon for security, as faculty and staff no longer need to have a secondary account for admin purposes - or worse, run as admin day-to-day.

Being able to easily deploy apps and patches to our client computers with minimal hands-on time from our techs has been huge. Being able to choose which apps and patches are deployed to which computer groups allows me to easily test on one batch of computers before pushing them out to the rest of our fleet.

The inventory reporting is also much more thorough than other solutions which just don't play nicely - or at least as nicely as they could/should - with Macs.  Due to the fact that it's all in the same system, we can get pretty granular about which apps/patches get pushed out to which hardware sets (Intel vs. M1, for example).

It would be nice if there was a built-in means of renaming computers that worked reliably.  This is a common problem I've heard many other Mac admins wish for as well.  

While Jamf Pro *can* rename computers, there are weird priorities based on when the computers check-in that can overwrite the desired name - particularly if your organization does not use any of the rather limited naming conventions that Jamf *can* recognize. Manually naming computers is one thing our techs still have to do. It's not a deal-breaker, but not ideal.

I've used the solution for about four years now.

I am the administrator of Jamf Pro in my environment. We use Jamf Pro as an MDM solution for our Apple products. 

We use Jamf Pro to manage Apple Mac computers and Apple iOS devices. Jamf Pro does have the ability to manage tvOS devices as well. 

We have integrated Apple Business Manager into any device that is purchased from an authorized vendor will automatically get enrolled into Jamf Pro upon initial start-up. We then can integrate it into our IDP solution to make sure that our users are authenticating on the devices during enrollment. 

Jamf Pro has allowed us to go from a reactive team to a proactive team. We know that our Apple products are managed safely and securely. 

The integration of our IDP has been crucial as well. During enrollment, a user will be asked for their credentials, then Jamf Pro assigns the device to that user. This makes it easy for an administrator to quickly know who has what devices. It also makes it easy to ensure the right people get the right software when needed. Jamf Pro is awesome. 

Configuration Profiles from Jamf Pro are awesome. They are managed settings coming from the MDM that the user cannot change. We can set configurations on the devices that are permanent until we make changes inside the MDM itself. A great example of a configuration profile that we use includes the FileVault payload. We can enforce encryption on the computers while also escrowing the personal recovery key inside Jamf Pro. If a user ever forgets their FV password, we can provide the key that is escrowed. 

A dark mode would for sure be appreciated. Continuing to include what Apple allows via MDM is key as well. As new features are released, Jamf Pro is right there, making them available to manage through Jamf Pro. Another feature that Jamf Pro is continuing to grow on is App Installers. This is the ability for Jamf Pro to install and keep up-to-date software titles on the computers automatically. No more having to package and upload to Jamf Pro to edit Patch Management policies to keep your users updated, Jamf Pro does the heavy lifting here. 

I have been using Jamf Pro for about eight years.