What is our primary use case?
The primary use case of Jamf Pro is for managing Apple devices such as MacBooks, iPhones, and iPads.
It allows us to deploy and configure software, set security and compliance policies, inventory devices and their configurations, and manage device deployments and updates.
We are using Jamf Connect in our environment to provide a seamless, secure, and user-friendly connection to the company's resources for Mac users.
It helps to manage user authentication, password synchronization, and the creation and maintenance of local accounts on macOS devices. It also enables users to easily access resources such as corporate networks, cloud services, and applications while ensuring compliance with security policies and regulations.
How has it helped my organization?
Jamf Pro allows us to manage all Apple devices from a single interface, making it easy to deploy and configure software, set policies, and inventory devices.
It allows us to set security and compliance policies to help protect devices and data, such as requiring passcodes, encrypting data, and disabling certain features.
We can now easily deploy software and updates to all devices, which can help users stay productive and avoid interruptions due to software issues.
Jamf Pro helps to automate the management process of Apple devices and reduce the number of support tickets and the need for manual intervention.
What is most valuable?
The most valuable aspects include:
The self-service portal. With the self-service portal, users can install apps, handle settings, and even enroll their own devices, improving their experience and reducing the IT workload.
Reports and inventory. Jamf Pro provides extensive inventory and reporting capabilities, which allow IT administrators to track the device's status, compliance, software inventory, and many other aspects, this can help to identify trends, and issues and take proactive actions.
Automated Software Distribution. Jamf Pro can automate software deployment, updates, and inventory of software licenses, this can help users stay productive and avoid interruptions due to software issues.
What needs improvement?
Improvements could include:
Integration with other systems. Jamf Pro could be improved by providing more out-of-the-box integration with other systems such as Active Directory, Single Sign-On (SSO) solutions, and other IT management tools.
Advanced Automation. More advanced automation options like scripting and API integrations could help to automate more complex processes, increase efficiency and reduce human errors.
Cloud Management. Some organizations may prefer to manage their devices through the cloud, and it would be beneficial for Jamf Pro to include cloud management capabilities.
However, Jamf already has a very comprehensive solution.
For how long have I used the solution?
We have been using Jamf Pro since May 2021.
Which solution did I use previously and why did I switch?
We did use Matrix42 with Empirum. It is no MDM.
Which other solutions did I evaluate?
We looked into Silverback from Matrix42. They offered bad UI.
Which deployment model are you using for this solution?
Disclosure: I am a real user, and this review is based on my own experience and opinions.