Jamf Pro Reviews

As an organization, we are resellers, we provide services to our clients, and we work on various government and manufacturing projects.

We provide consultancy, as well as our services for both Jamf Pro and Apple products.

We also offer assistance if they encounter any problems with the integration of Apple products.

When I first started using this product, there were a couple of features that still excite me because there was no scope to address those issues. And these features completely eliminate some of our previous issues.

I am most excited about a feature that is called User-Initialed Enrollment.

I also like the Composer feature, which is a unique feature.

Snapshot is one of the tools that allows any package, container, or package creator to find a way to work with various applications. 

I really liked the Self Service applications as well. It is very convenient and useful.

The response time for support could be significantly improved.

I have some customers who are struggling to get a response.

The amount of time required for remediation is also a challenge. If the problem is identified on the first call, it should be tagged and resolved within the tag. This is something we have been dealing with, as well as a problem that some of our clients have encountered.

The cost could be lower.

I've been working with Jamf Pro for five years. I received my Jamf certification in 2017 and have been using it ever since.

Jamf Pro has been stable.

Jamf Pro is a product that can be scaled. Scalability is something that must and should exist, and I always believe in possibilities.

At the moment, the way the product is designed for managing Apple devices meets my needs.

When I need to scale it in the future, I know it's a possibility.

Support is something I believe could have been improved.

They offer one of the best cloud services available.

However, the response time and remediation could have been significantly improved.

Prior to Jamf Pro, I worked with three different products: SOTI, MaaS360, and VMware Workspace ONE.

The initial setup is quite simple. It is not at all complicated.

It is extremely simple for any user from an endpoint and an administrator's perspective.

It would be beneficial if it could be reduced slightly.

The price for these products is designed in such a way that I believe it is a little on the high side.

They are really evolving, and there have been a lot of improvements since 2017. I like the changes that have been made.

It is now designed in such a way that it can serve the needs of any organization. I have not encountered any issues where I felt it could have been significantly improved, and a specific feature could have greatly aided in addressing issues. So far, everything is running smoothly.

It is recommended for any of our organizations. Jamf Pro is superior to MDM on an Apple platform. If you put Jamf into context and you only want to manage Apple, I believe this is one of the best options.

It can be argued that the fact that it only supports Apple is either an advantage or a disadvantage.

Jamf is your go-to solution for managing your Apple Suite. You should investigate and deploy this product.

I would rate Jamf Pro a nine out of ten.

We're moving from on-prem to cloud. It's a significant improvement because our previous on-prem solution for the Apple Mac we quite frail. But the kits we're using were out of warranty, so we were looking for a cloud solution that's easy to manage and partner up with.

For me, the most helpful feature is Jamf's smart groups. I also like the capabilities of the small groups because it gives you a nicer, cleaner, more polished view of your dashboard, and the dashboard is a lot more customizable for an administrator than Workspace ONE. With Workspace ONE, you have to navigate, and it isn't easy to articulate to leadership what it means if you're a non-technical person.

I would like to see Jamf add more training tutorials and documentation.

Jamf Pro, we just bought our own instance about three months ago, and for the last six months, I've been upskilling myself in that space. I think I'm convincing my colleague to reconsider our setup. At work, we use scanners in Workspace ONE because I know that Apigee also offers quite a bit of technology around that space as well.

Jamf is far more stable than Workspace ONE.

I think Jamf is definitely scalable. 

My experience with Jamf support has been quite seamless. When you load a ticket, you get support immediately.

Installing Jamf is pretty easy once you understand how DEP works and how to enroll devices. Zero-touch because we were aiming for a zero-touch environment, and it's entirely in the cloud. I'm not an expert in Jamf yet— I'm still learning— but for me, it was a lot easier to understand than Workspace ONE. Navigation is straightforward. It's not hard to create policies and manage the device. It's a lot simpler to create smart groups, view inventory, and see what the estate looks like. Jamf makes it easier to create a roadmap by giving me that view of where we need to be.

Jamf is quite up there. It wasn't the cheapest solution, but it's reasonable.  Apigee was cheaper than Jamf.

We were looking to put our Apple environment in Workspace ONE, and it didn't work well. It worked when we tried SCCM, but it wasn't something we were fond of based on who our partners were. So we looked at Parallels as well. 

I would rate Jamf nine out of 10.

In our company we are managing 5 clients - all using Jamf Pro. Our primary use case is to provision a big number of devices (located around the globe) with applications, network configurations, security settings, VPN configurations, printer setups, operating system patches, etc. Jamf Pro fits our needs in one hundred percent of the cases and helps us satisfy our customers. It’s a leading MDM that has the biggest number of features compared to other solutions (such as Microsoft Intune, Workspace One, or Quest Kace). 

Our organization is not only managing other clients but also is being managed. Jamf Pro helps users in our organization to quickly, easily, and painlessly get applications required to fulfill their work. For example, the first enrollment to our company’s Jamf Pro installs Microsoft Office, Global Protect VPN, and sets the password requirements, assigns the device to the user, helps to get the 1Password license, and more. The user is also presented with a self-service application that contains all sorts of useful stuff.

The most valuable aspects include:

Scripts. Jamf Pro has the best scripts from all of the available MDM solutions. They allow us to deploy complicated scripts to thousands of users. We can use script parameters inside the console which allows us to use one script for different configurations. Also, logs are presented as soon as script is executed.

Extension attributes. This is a great feature that is not available in other MDMs. EAs let us create super custom reports and the possibilities are endless thanks to the fact that EAs can be scripted.

Smart Groups. We can set custom deployments based on every available parameter in macOS.

I am always complaining about the reporting side of things. I love how reporting lets us create custom reports, however, I also feel like it could use some updating. For example, when I need to create a report which has 20 conditions, I cannot simply choose one and then copy it 19 times. I need to search for the condition 20 times, then change the operators, etc. 

In terms of additional features, I would be blown away if Jamf could add a force check-in button. We have a huge on-premises environment and our check-in is set to once per hour. 

I've used the solution for 3.5 years.

I am very satisfied with the stability.

I am super satisfied. We have an environment for around 30,000 Mac devices.

I’ve had a couple of cases in the past and everything went fine. Jamf has always helped me.

Positive

We did use Dell Kace. It wasn’t bad, however, Jamf has a lot more features.

It was a simple setup. Jamf has a lot of manuals and the whole Jamf Nation is helpful.

I am always satisfied with Jamf support.

We went straight to Jamf, as we already new it’s capabilities.

Initially, Jamf Pro was primarily used to manage our all-Mac computer lab classrooms for one of our departments. Jamf Pro replaced a mix of DeployStudio, Munki, WorkGroupManager, and a couple of other antiquated tools which I'm sure I'm forgetting.  

Having one solution which replaced all those other moving parts has been a godsend. We are now expanding to managing individual faculty/staff Macs as well. It's going to be a bit of a process, but I'm excited to have Jamf Pro managing more and more of our assets.

Jamf Pro allows us to maintain an updated and consistent user experience in our classrooms while reducing the hands-on time required from our techs. Long gone are the days of running around (or even manually logging in via ARD) to update our classroom systems.

Jamf Pro is also helping our techs to more efficiently deploy new Macs to faculty and staff.  This is also a boon for security, as faculty and staff no longer need to have a secondary account for admin purposes - or worse, run as admin day-to-day.

Being able to easily deploy apps and patches to our client computers with minimal hands-on time from our techs has been huge. Being able to choose which apps and patches are deployed to which computer groups allows me to easily test on one batch of computers before pushing them out to the rest of our fleet.

The inventory reporting is also much more thorough than other solutions which just don't play nicely - or at least as nicely as they could/should - with Macs.  Due to the fact that it's all in the same system, we can get pretty granular about which apps/patches get pushed out to which hardware sets (Intel vs. M1, for example).

It would be nice if there was a built-in means of renaming computers that worked reliably.  This is a common problem I've heard many other Mac admins wish for as well.  

While Jamf Pro *can* rename computers, there are weird priorities based on when the computers check-in that can overwrite the desired name - particularly if your organization does not use any of the rather limited naming conventions that Jamf *can* recognize. Manually naming computers is one thing our techs still have to do. It's not a deal-breaker, but not ideal.

I've used the solution for about four years now.

We use Jamf Pro to automate device management.

The solution has good integration with Google and has high performance for our Mac fleet of devices.

Jamf Pro currently is only used on Mac computers and could improve by having compatibility with other operating systems. We have to use other tools to manage our Windows and Android devices. There could be other improvements but I am still exploring and learning more about the features.

I have been using Jamf Pro for a couple of months.

The solution is stable.

Jamf Pro is scalable.

The technical support from Jamf Pro is amazing.

We previously used different solutions.

The installation was complex. 

We used the help from an implementation consultant team and we went through Jamf's 200 and 300 courses. The courses took one week to complete and an additional four weeks to complete the communication process.

The price of this solution is a bit high but it is worth the money for the features. 

There is an annual license for the use of this solution.

My advice to those wanting to implement Jamf Pro is the process to implement the solution takes a while. You have to go through Jamf 200 and 300 courses first to be able to understand the solution.

I rate Jamf Pro a ten out of ten.

I use it in a K-12 school environment with 1:1 iPads in K-5 and Shared iPads in Upper School. The staff uses MacBook devices and there are also iMacs for student use. In this set-up, we cater to users from 4/5 years old to Staff with 30+ years of service with ease.

Whether we need app-like icons (web clips) on iPad devices or complex printer solutions on Mac devices, users simply open Self Service, and, with a single click, the magic happens. For the youngest users, everything gets pushed silently overnight and sings and dances in the morning.

It is easy, fast, and reliable to set up, maintain, and change settings/new apps/profiles/printer settings for all our devices. 

Having reporting functions and Smart Groups to give a real-time and up-to-date status on the progress and installations is a must in a large environment. Students and Staff rely heavily on up-to-date devices, OS, and apps - whether they are on the school campus or studying remote from their homes. 

With the sudden lockdown scenarios and little time to prepare for Remote Learning in a school, it was so comforting to know that the tech wouldn't be an obstacle (as school administration feared).

The fact that devices just need an internet connection [anywhere in the world] that allows them to check into the Jamf Software Server allows for identical management as if on campus or remote, has proven to be golden during the pandemic. Also, from a user point of view, everything remains the same, despite not being able to attend classes in person! As it was quite a task in general for staff and students to have to do teaching and learning from home, their tech (and our support) remained the same.

The more educational tools, bells, and whistles, the merrier. Jamf has (in my opinion) always been the go-to-MDM for education and despite Pro's higher prices, it is a must for administrators. 

The cheaper Jamf School is also a product that has been acquired and decked out to meet more educational needs for a good price. Some features of Jamf School aren't (yet?) available in Jamf Pro and for educational users/customers of Jamf Pro, it would beneficial to have these available in the Pro version too.

I've used the solution since 2013.

Having moved our on-premise server to Jamf Cloud was a very good move for us. As mentioned before, having to spend time and energy to update and maintain [on-premise] servers for various OS-patches and Jamf-updates which often causes downtime, is a risk (when doing it yourself). Having Jamf's own experienced engineers monitor their cloud instances and take care of patches/updates/downtime is always faster and better than me trying to do it myself! Since the move to the Jamf Cloud, we have not had any downtime, besides the announced and scheduled update windows that come directly from Jamf. In case of incidents in the Jamf-cloud, these have been resolved mostly within the hour, whilst hardly noticing any downtime on the user's end! When changes are made during a rare downtime-window, the targeted devices will still receive the command(s) and content as soon as the services are back up (or the incident has been resolved)!. This adds to the overall reliability and stability of this solution!

Scaling up or down is a breeze. Just add users/devices to the existing scope of workflows and apps and it does what you expect (remember to add licenses when scaling up).

They are always quick and accurate on their responses. Even for more complex issues, a timely and solid solution is given.

We looked at Apple's Profile Manager in the server-app back in the days of Lion/Leopard/Snow Leopard, however, it wasn't reliable and had a tendency to 'break' with every OS/server-app update, which led to having to re-enroll all devices every time.

The setup is straightforward with help from Jamf to make sure you do not just install a server, but also tailor it to the needs of the (educational) organisation.

We did our jumpstart with help from Jamf (Katie English) and she rocked it. She is very knowledgeable.

It's invaluable to measure the time I get to spend with users to help them, as opposed to muttering about an on-premise server. We have continued this setup for the last 5 years.

Although it might seem expensive, it is such a time-saver. Many overlook the fact that people's work hours cost money too. At the end of the day, it is cheaper to have a rock-solid solution that you can rely on and not have to troubleshoot, versus a cheaper solution that requires constant attention from technicians - I'd rather spend the time with the user to up their ante.

We didn't look at other options; Jamf was the go-to tool at the time and was Apple-oriented (unlike Mobile Iron).

It's the best Mobile Device Management on the market for Apple devices in my opinion.

We use this solution for device management.

I am very satisfied with Jamf Pro. It's a good solution.

When we are creating or fetching the features, such as creating extension attributes.

We face issues when we do not have a script and have to write a script, we need to create extension attributes. The hardware details and software details should be by default from Jamf. This needs improvement.

We have been using Jamf Pro for almost five years.

We are not using the latest version. We use version 10.26.1.

Jamf Pro is a stable solution.

It's a scalable product.

Jamf enrolled devices are approximately 1,000, for a project that we have started with recently.

The initial setup was straightforward. We didn't experience any gap there. It was good.

My management is trying to set up VMware Workspace ONE. It will take 10 to 12 months to set up the Workspace ONE in the company. Once it is set up then we can do a comparison and a PoC between both.

I would rate Jamf Pro an eight out of ten.

We are using Jamf Pro to manage all of our macOS, iOS, iPad OS, and tvOS devices, which totals ~200 devices. 

We have just recently started using Jamf Protect and hoping to start using Jamf Connect. We are a small cybersecurity firm and all of our users are Mac users. We don't have any Windows end-user clients in our environment. Our users don't have admin rights on their systems, so all changes to the systems are being pushed out and managed via the Jamf platform. Jamf Protect is a recent purchase, however, it has been very useful in getting greater insights into the built-in Apple security tools.

Primarily, it has enabled us to manage all of these devices without the need for a large IT staff. We are a small organization and trying to manage these devices without a tool like Jamf would require significantly more staff or we would need to rely on end-users to manage certain things themselves. This has especially been useful as everyone has started remote work. Also, Jamf has made it possible to ensure that all of our endpoints are compliant with our IT and InfoSec policies, which is crucial in our industry.

The managed settings via configuration profiles are fantastic for enforcing certain settings, especially now that you can customize the payloads. 

The patch management has been a killer feature, and it's getting even better now that Jamf is adding so many new feeds.

The self-service is awesome for empowering end-users, especially if you don't allow admin rights (however, the UI still needs a lot of improvement).

The automated enrollment/Apple Business Manager integration has made the device onboarding process so much more efficient than the traditional imaging/manual enrollment process.

The self Service UI needs some real improvement; they recently revamped the app, but I don't know if those changes have been for the better. 

The App Store deployments are incredibly unreliable, however, I think this might be more of an Apple issue than a Jamf issue. 

The patch feeds are quite extensive. I would like to see the ability to create custom patch definitions and host those directly in Jamf Pro.

It's not specific to the product, however, I wish Jamf was more communicative/responsive to the feature requests section of Jamf Nation. They don't need to approve all of the requests, but offering response/feedback/status would be greatly appreciated by the community.

I have been using and managed a Jamf Pro instance for about 15 years.

The product and regular releases have been incredibly stable.

If you are using the cloud service, then it would be extremely scalable. Larger on-prem installs may need to look at clustering servers for load balancing or software package storage.

Generally, the support team is great, however, it's clear that they've been a bit overwhelmed throughout the COVID pandemic.

Implementation was done with the assistance of a Jamf jumpstart; the folks performing the jumpstart were extremely knowledgeable.

I'd advise that new users check out the Jamf Business Plan, which is user-based licensing. It is now available to any existing customers and makes it much more affordable for getting the suite of Jamf products.