IT Engineer at Pendo
Vendor
Seamless enrollment with a great dashboard and helpful smart groups
Pros and Cons
  • "I can add policies, configuration profiles, patch management, and smart group membership to one single view, and this is very helpful at a glance."
  • "It would be nice to be able to search smart groups and/or filter them."

What is our primary use case?

I manage 1000+ Macs and 200+ iPads from Jamf. I am able to manage software and application updates, pull reports, and scope out certain policies and configuration profiles to a specific set of computers or mobile devices, all from a single pane of glass. I can also leverage a seamless enrollment for our computers when we onboard new employees within our company. 

I can leverage smart groups and API calls for certain automation workflows that help the overall goal of managing and maintaining our computers. 

How has it helped my organization?

We can manage software and application updates, pull reports, and scope out certain policies and configuration profiles to a specific set of computers or mobile devices, all from a single pane of glass. There is seamless enrollment for our computers when we onboard new employees within our company.

What is most valuable?

The features I find most valuable within Jamf Pro are:

- The dashboard. I can add policies, configuration profiles, patch management, and smart group membership to one single view, and this is very helpful at a glance. 

- The policies. I can deploy scripts and packages easily with policy payloads. This can range from applications to specific policies that I need to deploy to our users.

- The smart groups. Based on certain criteria, I can group computers and mobile devices and leverage that to deploy my payloads to those devices

What needs improvement?

The areas of the product I would like to see improved are:

- The universal searching with filters. It would be nice to be able to search smart groups and/or filter them. We'd like search packages or be able to categorize them a bit better by leveraging tags. Right now, searching is only on certain pages in Jamf and it is inconsistent. 

- Better reporting. It would be nice if Jamf could build out a reporting pane within Jamf to see better data. This can include patch management, smart group criteria, and so on. This would help when reporting to higher-ups. 

Buyer's Guide
Jamf Pro
March 2024
Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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For how long have I used the solution?

I've been using the solution for more than eight years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CEO at a tech services company with 11-50 employees
Real User
Its self-service feature has helped us minimize our support cases.
Pros and Cons
  • "Jamf Pro is the only product we can use at the moment because they are ahead of their competitors in zero-touch deployment for the end-user. Jamf Pro has a self-service feature that has helped us minimize our support cases. That's a feature the customers like very much."
  • "I'd like to see Jamf add Unified Endpoint Management, but it's not going to happen. It's too complex. We tried that for so many years, and no one can do this for Windows and macOS. It can be done with iOS, but that's not the case here. If you want device management for a real laptop operating system, you need two systems. They're very different."

What is our primary use case?

We use Jamf for zero-touch deployment and handling our customers' hardware and licenses. We use it for all the things you use device management or enterprise mobility management systems for, but it's not an inventory in our case. We use it mainly for zero-touch deployment with customers who operate worldwide and the headquarters can be in Sweden, England, or Germany, but the users are all over the world. 

What is most valuable?

Jamf Pro is the only product we can use at the moment because they are ahead of their competitors in zero-touch deployment for the end-user. Jamf Pro has a self-service feature that has helped us minimize our support cases. That's a feature the customers like very much.

What needs improvement?

I'd like to see Jamf add Unified Endpoint Management, but it's not going to happen. It's too complex. We tried that for so many years, and no one can do this for Windows and macOS. It can be done with iOS, but that's not the case here. If you want device management for a real laptop operating system, you need two systems. They're very different.

For how long have I used the solution?

I've been using Jamf Pro for nearly seven years.

What do I think about the stability of the solution?

The cloud version of Jamf Pro is extremely stable.

What do I think about the scalability of the solution?

Jamf Pro is scalable. We have upwards of 50 customers, one of which has 200,000 users, and it's working, but our largest deployment is about 12,000 users. 

How are customer service and support?

Level 3 support is okay, according to what I hear from that department. When it's a level 3 question, no one expects that we will have the answer in one or two days, but sometimes it can take one or two weeks or even a few months. Generally speaking, we get the support we need. 

Which solution did I use previously and why did I switch?

We've worked with Intune. It's much harder and takes more time to provide the same level of customer experience with Intune that we can offer with Jamf Pro. We can do a lot more scripting for the end-user with Jamf Pro than we can do with Intune, and it takes more time.

How was the initial setup?

For someone who's familiar with device management and designing this type of environment, I wouldn't say it's hard to set up Jamf. It can take anywhere between two days and one month, but that depends on the type and size of the customer. 

What other advice do I have?

We've been in deployment for about 12 years, and we used open-source products initially, but now we need zero-day support for Apple, and the only good product we have found is Jamf. All others have been good for one or two years, but they stop delivering and maybe disappear. 

Jamf is still there after all these years, and they continue to improve the product. With Intune, Microsoft decided not to offer device management for the macOS. Instead, they chose to have Intune integrate with Jamf. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
Jamf Pro
March 2024
Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Apple Administrator | Jamf Service Manager at a university with 501-1,000 employees
Real User
Intuitive user interface, excellent technical support, and responsive to user requests for new features
Pros and Cons
  • "It is a first-rate product and well known in the industry as the gold standard for Apple device management."
  • "There's only one thing that I would like to see improved. It's potentially being worked on right now, actually. That is the ability to provide remote support access to use those devices. I'd like it to work in a similar manner to Desktop Central or other solutions like Team Viewer."

What is most valuable?

The interface is very intuitive. Anybody who has had a reasonable amount of experience with Macs will really appreciate the way this has been designed. It is only on the Mac platform anyway, and I'm given to understand Jamf engineers work at Apple and Apple engineers work at Jamf.

It is a first-rate product and well known in the industry as the gold standard for Apple device management.

When Apple has a new iOS or Mac OS, that particular OS often has new features. Jamf is ready for those features the moment that the OS is released. If there are additional benefits or features as part of a new macOS, Jamf is aware. Jamf has its own network of users and a portal, Jamf Nation. Jamf users are continually suggesting updates and additional features that get reviewed by Jamf and where appropriate are implemented. There is good communication, good end-user engagement, and great company response; there's visibility of user requests and what is getting implemented.

What needs improvement?

One of the included Jamf Applications, Jamf Remote, is somewhat flaky. It's never worked for me when I've tried to access a remote device that is not on the same network, so the one thing that I would like to see improved/implemented is remote support and I believe Jamf have something in the pipeline. The ability to provide remote support access to end user devices, preferably in a similar manner to Apple Remote Desktop (ARD), Desktop Central's solution or Teamviewer.

For how long have I used the solution?

We had it all set up and running in February 2018, so it's been about two to two and a half years since we began using the solution.

What do I think about the stability of the solution?

The product is ultimately stable and the ability manage most anything with an Apple device exists on the system. The product can be hosted by Jamf or on-prem, some Jamf resellers also provide their own hosting for clients, which is how our instance is configured. Our institution is very impressed with how reliable Jamf Pro is.

How are customer service and technical support?

If you decide to go with a hosted instance from a Jamf reseller/supplier, as we do, the reseller provides support in addition to Jamf themselves. The support we've received thus far is nothing short of excellent. When Apple release either a new iOS or macOS, Jamf is ready able to support the new operating systems from day one.

I'd give technical support full marks, ten out of ten, hands down.

How was the initial setup?

Jamf require clients to have two to three days initial training known as 'Jumpstart'. A Jamf expert comes to your location and goes through everything you need to do to get it up and running. If you're simply managing Mac OS, it's two days. If you're managing iOS as well, as we are, it's three days. Jumpstart is a paid-for service.

What about the implementation team?

We did get a specific 3-day in-person training session with a member of the Jamf engineering team. It was a paid service.

What other advice do I have?

Jamf Pro is used by some of the most notable enterprise organisations in the world. I believe IBM uses Jamf to manage all their devices, for example. That is pretty interesting, considering they make their own device management solution; and IBM has probably got the largest deployment of Macs on the planet! If that's not a recommendation for anybody, I don't know what is. I'm also aware ARM use Jamf as well, as does Dyson. These major companies would not be using the product if it wasn't doing what they wanted.

I would rate the solution ten out of ten. It's excellent. I have nothing bad to say about it at all.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1373802 - PeerSpot reviewer
IT Support Technician at MLSE
Real User
Helped us have the ability to push security updates and standardize all of our Mac computers in our environment
Pros and Cons
  • "Being able to push out elevation policies to users on an Adhoc basis helps us when users are not in the office."
  • "I think that there should also be more integrations with Jamf that could better the intelligence-gathering when making business decisions."

What is our primary use case?

Our main use of Jamf is to manage our ever-growing Apple environment. We are 90:10 Windows to Mac ration environment which means that the adoption rates for macOS are also increasing after our pilot project for our choice program. Although we're predominantly a Windows environment we've had challenges integrating our macOS devices but Jamf has made it simple with compliance deployments and when it comes to pushing out security patches and monitoring the devices remotely. It also helps monitor devices in our zero-trust environment.

How has it helped my organization?

It has made the management of macOS much easier and we are able to standardize and have our Macs in compliance. Although we're predominantly a Windows environment we've had challenges integrating our macOS devices but Jamf has made it simple with compliance deployments and when it comes to pushing out security patches and monitoring the devices remotely. It also helps monitor devices in our zero-trust environment. 

Being able to push out elevation policies to users on an Adhoc basis helps us when users are not in the office.

What is most valuable?

The feature of having dynamic groups that can filter in the computers based on settings/apps/configurations/etc is the most valuable aspect of this solution. Jamf has helped us manage all our devices even remote users that are located in Europe or the States (we're in Canada) it also has helped us have the ability to push security updates and standardize all of our Mac computers in our environment. iOS devices have also been taken into consideration and having both iOS and macOS being managed in the same environment makes it more efficient and effective.

What needs improvement?

I've been thinking about improvement and I think it would be much advantageous to have some sort of remote desktop application that could be implemented to help the remote workforce during the Work From Home times. Also, I think that there should be some sort of mobile app that will help you manage the devices from an iOS device quickly in case some times you cannot be at your computer. I think that there should also be more integrations with Jamf that could better the intelligence-gathering when making business decisions. 

For how long have I used the solution?

I first used Jamf back in 2011 and started using it fulltime in 2018.

Which solution did I use previously and why did I switch?

We didn't have a previous solution, but we use inTune as another MDM to manage our other devices.

What's my experience with pricing, setup cost, and licensing?

I think the pricing could be a little more cost-effective and maybe the training could be a little bit cheaper but other than that if your org is willing to pay for it it's definitely worth it.

Which other solutions did I evaluate?

No other options were evaluated.

What other advice do I have?

Definitely collaborate with the community. The Jamf nation is huge and always willing to help!

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PowerSchool Administrator at a performing arts with 201-500 employees
Real User
Saves us time and headaches, helps to maximize our efficiency, and the support is friendly
Pros and Cons
  • "We have been able to keep our tech department lean and mean, maximizing our efficiency by utilizing Jamf to set up our iPads for us, rather than installing each app one at a time."
  • "Every once in a blue moon, we wind up with a rarely-seen superbug that takes support weeks to months to solve."

What is our primary use case?

Our primary use case is managing our one-to-one iPad environment for our lower school students and maximizing our efficiency.

By utilizing Configuration profiles, we are able to push out all of our apps to our classroom sets of one-to-one iPads. They install without us having to handle the devices, and then auto-update. We can then wipe the iPads all at once at the end of the year, by simply performing the startup procedure, everything will reset for the next school year.

Ultimately, it saves us a lot of time and headaches.

How has it helped my organization?

We have been able to keep our tech department lean and mean, maximizing our efficiency by utilizing Jamf to set up our iPads for us, rather than installing each app one at a time.

We are able to manage each iPad cleanly, and users do not have to handle the maintenance.

What is most valuable?

The most valuable feature is the Configuration Profiles, for sure! This is what we use to get all of our iPads set up and uniform. We also push out apps to our devices, which does not require any touching of the devices and they auto-update!

What needs improvement?

Every once in a blue moon, we wind up with a rarely-seen superbug that takes support weeks to months to solve. The good news is that they are rare and not across the platform. Just us. 

For how long have I used the solution?

We have been using Jamf Pro since 2012.

What do I think about the stability of the solution?

This product is very stable. Since 2012, it was only down once, and only on our premises.

What do I think about the scalability of the solution?

It works well for small simple setups like ours but is robust enough for the large setups with experts of code behind them.

How are customer service and technical support?

Tech support is always friendly and ready to help.

While the tech support professionals are great, and happy to help, sometimes it takes a while to get one back on board with your setup since you no longer have a designated contact who "knows you". Additionally, since they need to get to "know you" I have found that I have had to do a lot of convincing to get them to believe that I know what I am talking about and that I have indeed "already tried that."

Which solution did I use previously and why did I switch?

We tried Mosyle concurrently, but it was a mess.

How was the initial setup?

As far as I have heard, it was straightforward, and the switch to Cloud only took an hour. It was much shorter than the quoted time.

What about the implementation team?

We worked with the vendor and they walked us through the setup. They were great when they walked me through it over video call when we made the switch to Cloud.

What was our ROI?

While this is hard to quantify, it has allowed us to keep our tech department at two people.

What's my experience with pricing, setup cost, and licensing?

Cloud is worth the small increase in price, but make the switch before you need it, and not during a global pandemic.

Which other solutions did I evaluate?

To my knowledge, we did not evaluate other options. Rather, we just jumped aboard.

What other advice do I have?

This solution is a ten out of ten. A great friend.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Administrator at a educational organization with 501-1,000 employees
Real User
Responsive support, assists in content filtering, easy to use, and has helped to streamline our process
Pros and Cons
  • "We are able to manage our full fleet of devices and can simply integrate with all of our systems."
  • "I would like to see tighter integration with Jamf Protect in the future releases of Jamf Pro."

What is our primary use case?

We use Jamf to manage our school's new 1:1 inventory of devices. Everything is in one place for our OS X and iOS deployments.

We are now starting to integrate with certificates for our new wireless system and it has been wonderful to work with the teams at Jamf. Jamf Pro has helped us to have the best management for all of our devices.

I was a manager of iOS devices in the past, and it was extremely cumbersome to use some of the other software out there. Jamf has made it so that I don't have to worry about anything.

How has it helped my organization?

Jamf Pro has streamlined and organized the way we do business. We are able to manage our full fleet of devices and can simply integrate with all of our systems. Jamf has made this a very easy task and has been amazing.

With Jamf, we are able to give specific access to our local admins so that they can manage devices without the help of our more senior admins. We can allow some things and not others. And, we now have a solid idea of where all of our devices are and who has and does not have them.

What is most valuable?

With our system being for students, one of the most important pieces of Jamf is to make sure that we are supplying a filter for all of them. In Jamf, I am able to see when an application is removed and then push it right back out. We are using Umbrella and if it is deleted by a student then Jamf knows and re-deploys it almost immediately.

Jamf has additional features that are helpful.

There is an easy configuration that we can set in the root of Jamf Pro to manage our Jamf Connect clients. It means that we do not have to get to much more granular, building config profiles that allow the keys right from Jamf Pro.

What needs improvement?

I would like to see tighter integration with Jamf Protect in the future releases of Jamf Pro. It has been a great system that allows us to know what is happening on all of our OS X Devices.

Jamf as a whole has come a long way and maybe more of an integration between the entire suite of Jamf products would be helpful.

Login info from Jamf Connect in the Jamf dashboard could be helpful but for the most part, we have nothing to complain about with our Jamf system.

For how long have I used the solution?

I have been using the solution for the last four years and if I had know about it sooner, I would have been using it for much longer.

What do I think about the stability of the solution?

This system is extremely stable and we have it now hosted in Jamf Cloud. That was a Solid Decision

What do I think about the scalability of the solution?

It is fully scalable and extremely simple. We scaled up from 600 to 1,200 devices over the summer and nothing changed. It was phenomenal.

How are customer service and technical support?

They have amazing customer support that is very responsive. When we need assistance, it is only a phone call or email away.

Which solution did I use previously and why did I switch?

We previously tried MaaS360 and a product by Meraki.

I was provided insight into Jamf and the full suite of products, and the ease is far greater.

How was the initial setup?

The initial setup was a little tricky, coming in with zero experience, but the support of Jamf and colleagues was there and we got it to a great place fairly quickly.

What about the implementation team?

We deployed with an in-house team.

What was our ROI?

This is the best value for a system that I am deeply involved with on a daily basis.

Which other solutions did I evaluate?

We did not evaluate other options before choosing Jamf.

What other advice do I have?

Being a School district, this is certainly the way to go. Even at the corporate level, the ease of integration with ABM and ASM is amazing and extremely helpful.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Instructional Technologist at Maryville University of Saint Louis
User
Easy to set up with prompt support and good management capabilities
Pros and Cons
  • "The ease of use and access allows us to manage all of our devices collaboratively."
  • "I would love to see more integration with ASM and ABM."

What is our primary use case?

We primarily use the solution for MDM management of over 5500 iOS devices and 300 MacOS devices.

How has it helped my organization?

The ease of use and access allows us to manage all of our devices collaboratively.

What is most valuable?

App deployment and smart groups allow for intuitive distribution of content.

What needs improvement?

I really hate updating certificates and I would love to see more integration with ASM and ABM.

For how long have I used the solution?

I've used the solution for seven years.

What do I think about the stability of the solution?

The solution seems to be stable, especially when using it as a cloud-based solution.

What do I think about the scalability of the solution?

The solution is tremendously scalable.

How are customer service and support?

Jamf customer support is always available and prompt. They are very helpful.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have always used Jamf.

How was the initial setup?

The setup was as easy as contacting our Jamf team.

What about the implementation team?

The solution was implemented in-house.

What was our ROI?

I'm not sure what the ROI is for us at this time.

What's my experience with pricing, setup cost, and licensing?

It is realistic in terms of the setup and costs.

Which other solutions did I evaluate?

We did not evaluate other options first.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1480860 - PeerSpot reviewer
SME (Jamf) | Desktop Architect (Mac) at Tata Consultancy Services
Real User
Feature-rich, saves us a lot of time, easy to use, and professional support
Pros and Cons
  • "Jamf is stable, reliable, secure and you have lots of customization options."
  • "Jamf should give the option to download individual device policy logs, as this capability would really help to diagnose issues."

What is our primary use case?

We want to manage unmanaged macOS devices using Jamf Pro Cloud Solution. Secondly, we want to migrate Intune-managed macOS devices to Jamf Pro. We would like to comply with our company security policies that we achieved using CIS Benchmarks.

We want to manage productivity applications such as Office 365 suite apps, VPN, Google Chrome, NoMAD, and other business apps as required in real-time.

Our users want to access intranet sites, which we were able to achieve smoothly.

Finally, we are able to manage the admin rights process on macOS.

How has it helped my organization?

The very first thing is that it provided a way to manage all of the unmanaged macOS devices across the globe, which was achieved through Jamf Pro Cloud. Jamf is stable, reliable, secure and you have lots of customization options.

We are able to integrate with centralized third-party apps without any issues, which is a win-win situation for us.

Software and hardware inventory is one of the key and important factors when it comes to inventory management. Advanced search reporting is a very powerful feature of Jamf Pro Cloud and the good part is that you can also utilize the Jamf Pro Classic API with it.

What is most valuable?

Self Service is the one-stop solution for an end-user.

Configuration profiles are very helpful for implementing CIS Benchmarks, PPPC, Office apps customization, restriction, and many other cool features.

Jamf policies are a life-saver for day-to-day operational activities.

Composer is my best friend when it comes to creating any complex package. It's super easy to use.

Jamf admin is the perfect tool to upload packages and basically, it saves us a lot of time.

Jamf inbuilt FileVault is super straightforward and doesn’t require a lot of mathematical calculations to implement.

What needs improvement?

Knowledgebase articles should be introduced in Jamf Pro.

Light and dark background features should be included while logging in to Jamf Pro.

The Jamf training curriculum needs to be revisited, especially 400.

Jamf should give the option to download individual device policy logs, as this capability would really help to diagnose issues.

NoMAD is a really powerful tool and Jamf should have a dedicated support queue for NoMAD issues.

Jamf should create an inbuilt policy in case the user obtains a device, it should enroll the device automatically.

The Jamf Reset app is helpful but it’s only available only for iOS. Likewise, we should have the Jamf Reset app on macOS.

For how long have I used the solution?

I have been using Jamf Pro Cloud for more than four years.

How are customer service and technical support?

Jamf Support is super helpful, professional, and all of the engineers are very nice to deal with.

What other advice do I have?

We are blessed to have Jamf Pro in our environment.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: We are using Jamf and I have submitted this feedback as Jamf admin
PeerSpot user
Buyer's Guide
Download our free Jamf Pro Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Jamf Pro Report and get advice and tips from experienced pros sharing their opinions.