Jamf Pro Reviews

We use Jamf Pro for Mac and Desktop central for ManageEngine for Windows. It allows us to set up and configure hardware remotely. We also use this solution to release patches, configurations, applications, installations, and any restrictions when required. 

One of the most valuable features is the ability to apply apply granular level restrictions to our machines, making them easy to manage remotely from the backend.

The upgrade process of these solutions could be improved. It is not possible to use Jamf Pro to upgrade devices. This has to be done via the Apple site. In comparison, in Windows, it is possible to download patches and everything you need is readily available on the console of ManageEngine. However, using Jamf Pro and Mac, these packages need to be created and pushed out and sometimes fail due to the network or connectivity. 

There is no solution in Jamf Pro to remotely manage Mac machines if they are not on your network.

Patching packages aren't readily available. We have to create those packages and that is time-consuming.

We have used this solution for more than one year. 

This is a stable solution. 

This is a scalable solution. We have more than 2000 users.

The technical support for this solution is not that good. 

I would rate their support team a five out of ten. 

The initial setup was straightforward. 

We used a vendor team who completed the POC and assisted with the installation.

The licensing costs for this solution are high. 

Jamf Pro gives you control at a granular level such as blocking specific USB devices being used with hardware. This solution has great compatibility with the latest MacBook including offering a PPPC utility and a wide variety of scripts. 

The limitations of Jamf Pro are due to Apple restrictions and not the tool itself. 

I would rate it a nine out of ten. 

We're moving from on-prem to cloud. It's a significant improvement because our previous on-prem solution for the Apple Mac we quite frail. But the kits we're using were out of warranty, so we were looking for a cloud solution that's easy to manage and partner up with.

For me, the most helpful feature is Jamf's smart groups. I also like the capabilities of the small groups because it gives you a nicer, cleaner, more polished view of your dashboard, and the dashboard is a lot more customizable for an administrator than Workspace ONE. With Workspace ONE, you have to navigate, and it isn't easy to articulate to leadership what it means if you're a non-technical person.

I would like to see Jamf add more training tutorials and documentation.

Jamf Pro, we just bought our own instance about three months ago, and for the last six months, I've been upskilling myself in that space. I think I'm convincing my colleague to reconsider our setup. At work, we use scanners in Workspace ONE because I know that Apigee also offers quite a bit of technology around that space as well.

Jamf is far more stable than Workspace ONE.

I think Jamf is definitely scalable. 

My experience with Jamf support has been quite seamless. When you load a ticket, you get support immediately.

Installing Jamf is pretty easy once you understand how DEP works and how to enroll devices. Zero-touch because we were aiming for a zero-touch environment, and it's entirely in the cloud. I'm not an expert in Jamf yet— I'm still learning— but for me, it was a lot easier to understand than Workspace ONE. Navigation is straightforward. It's not hard to create policies and manage the device. It's a lot simpler to create smart groups, view inventory, and see what the estate looks like. Jamf makes it easier to create a roadmap by giving me that view of where we need to be.

Jamf is quite up there. It wasn't the cheapest solution, but it's reasonable.  Apigee was cheaper than Jamf.

We were looking to put our Apple environment in Workspace ONE, and it didn't work well. It worked when we tried SCCM, but it wasn't something we were fond of based on who our partners were. So we looked at Parallels as well. 

I would rate Jamf nine out of 10.

In our company we are managing 5 clients - all using Jamf Pro. Our primary use case is to provision a big number of devices (located around the globe) with applications, network configurations, security settings, VPN configurations, printer setups, operating system patches, etc. Jamf Pro fits our needs in one hundred percent of the cases and helps us satisfy our customers. It’s a leading MDM that has the biggest number of features compared to other solutions (such as Microsoft Intune, Workspace One, or Quest Kace). 

Our organization is not only managing other clients but also is being managed. Jamf Pro helps users in our organization to quickly, easily, and painlessly get applications required to fulfill their work. For example, the first enrollment to our company’s Jamf Pro installs Microsoft Office, Global Protect VPN, and sets the password requirements, assigns the device to the user, helps to get the 1Password license, and more. The user is also presented with a self-service application that contains all sorts of useful stuff.

The most valuable aspects include:

Scripts. Jamf Pro has the best scripts from all of the available MDM solutions. They allow us to deploy complicated scripts to thousands of users. We can use script parameters inside the console which allows us to use one script for different configurations. Also, logs are presented as soon as script is executed.

Extension attributes. This is a great feature that is not available in other MDMs. EAs let us create super custom reports and the possibilities are endless thanks to the fact that EAs can be scripted.

Smart Groups. We can set custom deployments based on every available parameter in macOS.

I am always complaining about the reporting side of things. I love how reporting lets us create custom reports, however, I also feel like it could use some updating. For example, when I need to create a report which has 20 conditions, I cannot simply choose one and then copy it 19 times. I need to search for the condition 20 times, then change the operators, etc. 

In terms of additional features, I would be blown away if Jamf could add a force check-in button. We have a huge on-premises environment and our check-in is set to once per hour. 

I've used the solution for 3.5 years.

I am very satisfied with the stability.

I am super satisfied. We have an environment for around 30,000 Mac devices.

I’ve had a couple of cases in the past and everything went fine. Jamf has always helped me.

Positive

We did use Dell Kace. It wasn’t bad, however, Jamf has a lot more features.

It was a simple setup. Jamf has a lot of manuals and the whole Jamf Nation is helpful.

I am always satisfied with Jamf support.

We went straight to Jamf, as we already new it’s capabilities.

It's our main MDM solution for macOS and iOS, covering about 2100 mac devices and 900 mobile devices. 

MDM commands and policies let us distribute scripts all over our fleet, allowing us to be able to transform our systems to the desired systems we want. Security was increased and lots of manual interventions were no longer necessary. The gain of time was enormous for our small staff, managing all those devices for about 800-1000 teachers and 4000 pupils. 

Later on, VPP made life easier with ipads as app distribution was simplified once more.

When we started using Jamf Pro on-prem, we began really managing macOS devices. Later, iOS devices joined, and after that, managing AppleTV's made us gain a lot of time. Without Jamf Pro, we would not have been so successful and quick at implementing such a high number of devices in our classrooms. The management facilities helped us a lot.

Most of our macOS devices were admin only, and Jamf Pro helped us to convert them to standard user devices with LDAP binding.

Support has always been available for us.

Apple School Manager integration and access to VPP content made the integration of devices into our fleet flawless and application installation much simpler and faster. At that time, managing Apple IDs gave us the possibility to give the users some additional iCloud storage space. Of course, MDM command and policies and scripts have made our admin life easier.

Distributing the non-VPP applications to devices via policies with scripts behind them to make remote licensing possible is very valuable for us.

In some places, GUI could be more reactive. For our timezone, support could be much more reachable and reactive. For some time, support was quite fast; now we see some delays.

Configuration Profiles are currently reworked by Jamf, so it's a work in progress, there's no need to worry about it. 

Recovery Boot password protection on an  M1 device is currently only available as Pre-stage, however, a strong need to put recovery password via MDM command to already enrolled devices is a must for us, so it has to be implemented fast.

I've been using the solution for over 10 years.

We did not previously use a different solution.

To get information, call a Jamf representative. They are highly qualified people.

We also looked at Filewave.

We use Jamf Pro to automate device management.

The solution has good integration with Google and has high performance for our Mac fleet of devices.

Jamf Pro currently is only used on Mac computers and could improve by having compatibility with other operating systems. We have to use other tools to manage our Windows and Android devices. There could be other improvements but I am still exploring and learning more about the features.

I have been using Jamf Pro for a couple of months.

The solution is stable.

Jamf Pro is scalable.

The technical support from Jamf Pro is amazing.

We previously used different solutions.

The installation was complex. 

We used the help from an implementation consultant team and we went through Jamf's 200 and 300 courses. The courses took one week to complete and an additional four weeks to complete the communication process.

The price of this solution is a bit high but it is worth the money for the features. 

There is an annual license for the use of this solution.

My advice to those wanting to implement Jamf Pro is the process to implement the solution takes a while. You have to go through Jamf 200 and 300 courses first to be able to understand the solution.

I rate Jamf Pro a ten out of ten.

We use this solution for device management.

I am very satisfied with Jamf Pro. It's a good solution.

When we are creating or fetching the features, such as creating extension attributes.

We face issues when we do not have a script and have to write a script, we need to create extension attributes. The hardware details and software details should be by default from Jamf. This needs improvement.

We have been using Jamf Pro for almost five years.

We are not using the latest version. We use version 10.26.1.

Jamf Pro is a stable solution.

It's a scalable product.

Jamf enrolled devices are approximately 1,000, for a project that we have started with recently.

The initial setup was straightforward. We didn't experience any gap there. It was good.

My management is trying to set up VMware Workspace ONE. It will take 10 to 12 months to set up the Workspace ONE in the company. Once it is set up then we can do a comparison and a PoC between both.

I would rate Jamf Pro an eight out of ten.

We primarily use the solution for managing our iPad Program.

Jamf Pro has provided a major advancement in managing and deploying iPads across our organization. This has also involved the inclusion of DEP Enrollment with Apple Configurator 2.

Some of the most valuable features for us include remote management of all devices, DEP enrollment support allowing devices to be auto added to Apple School Manager and Jamf Pro, and zero-touch deployment allowing us to handout devices to staff and then they can set them up.

The reporting with PowerBI could be improved.

We are using Jamf Pro to manage all of our macOS, iOS, iPad OS, and tvOS devices, which totals ~200 devices. 

We have just recently started using Jamf Protect and hoping to start using Jamf Connect. We are a small cybersecurity firm and all of our users are Mac users. We don't have any Windows end-user clients in our environment. Our users don't have admin rights on their systems, so all changes to the systems are being pushed out and managed via the Jamf platform. Jamf Protect is a recent purchase, however, it has been very useful in getting greater insights into the built-in Apple security tools.

Primarily, it has enabled us to manage all of these devices without the need for a large IT staff. We are a small organization and trying to manage these devices without a tool like Jamf would require significantly more staff or we would need to rely on end-users to manage certain things themselves. This has especially been useful as everyone has started remote work. Also, Jamf has made it possible to ensure that all of our endpoints are compliant with our IT and InfoSec policies, which is crucial in our industry.

The managed settings via configuration profiles are fantastic for enforcing certain settings, especially now that you can customize the payloads. 

The patch management has been a killer feature, and it's getting even better now that Jamf is adding so many new feeds.

The self-service is awesome for empowering end-users, especially if you don't allow admin rights (however, the UI still needs a lot of improvement).

The automated enrollment/Apple Business Manager integration has made the device onboarding process so much more efficient than the traditional imaging/manual enrollment process.

The self Service UI needs some real improvement; they recently revamped the app, but I don't know if those changes have been for the better. 

The App Store deployments are incredibly unreliable, however, I think this might be more of an Apple issue than a Jamf issue. 

The patch feeds are quite extensive. I would like to see the ability to create custom patch definitions and host those directly in Jamf Pro.

It's not specific to the product, however, I wish Jamf was more communicative/responsive to the feature requests section of Jamf Nation. They don't need to approve all of the requests, but offering response/feedback/status would be greatly appreciated by the community.

I have been using and managed a Jamf Pro instance for about 15 years.

The product and regular releases have been incredibly stable.

If you are using the cloud service, then it would be extremely scalable. Larger on-prem installs may need to look at clustering servers for load balancing or software package storage.

Generally, the support team is great, however, it's clear that they've been a bit overwhelmed throughout the COVID pandemic.

Implementation was done with the assistance of a Jamf jumpstart; the folks performing the jumpstart were extremely knowledgeable.

I'd advise that new users check out the Jamf Business Plan, which is user-based licensing. It is now available to any existing customers and makes it much more affordable for getting the suite of Jamf products.

The primary use case for us is MyChart Bedside, as we work to provide in-house iPads for different areas of our hospital. The iPads have entertainment apps, as well as tools to help improve their stay in our hospital.

We also use this solution for macOS deployment. We use the hosted Jamf Pro and cloud app shares. We internally use Jamf for the healthcare listener and the AD proxy. 

Jamf has improved patient care and our ability to be more productive when delivering our end-users a nearly zero-touch onboarding experience for their Macs. We have seen our patient care experience improve with the use of Jamf and the ability to take the work out of our nurses' hands.

Automating the refresh of the devices is huge for both sides of the end-user experience. 

The most valuable features are Smart groups, branding Self Service, Jamf Connect, and the health care listener. These tools allow information technology to automate services and improve our end-user deliverables. The self-service branding enables our end-users, the patients, to identify us when using our provided products. These include apps and other tools for them to use.  

Some improvement can be made in the customer service realm, while also making additional training level courses available for online study and exam-taking. For example, exams at the 200 level.

We have been using Jamf Pro for ten years.

The stability of the on-premises and hosted versions are solid. 

My impressions of the scalability are good. 

The support experience I have had with Jamf has been amazing. If you have an idea or a dream to make something happen with Jamf then their technical support and expert services can do it, or they will try very, very hard.

There is always a good explanation as to why something may or may not work. 

We did use a different solution and still do for other aspects of our deployments. We integrated Jamf to solve our MyCharBedside issues. 

The initial setup is easy to understand and is absolutely straightforward. 

In the very early days, we leveraged the kickstart option. The rate of knowledge and help was exceptional. 

Our ROI is superior patient care and improved end-user experiences. 

Licensing cost is dependent on the footprint and foreseen growth. I think another positive is Jamf's flexibility to understand what you need to be done while molding the product to be as successful as possible. 

We did not evaluate other options or solutions.

If I can give anyone advice, I would go with the hosted product. Jamf is serious about providing a secure and separated hosted environment, as well as working with your internal teams to see that the job is done to your liking and not just the way they want it done. Collaboration is key.

Otherwise, Jamf continues to make good improvements time after time.

Our primary use case is managing our one-to-one iPad environment for our lower school students and maximizing our efficiency.

By utilizing Configuration profiles, we are able to push out all of our apps to our classroom sets of one-to-one iPads. They install without us having to handle the devices, and then auto-update. We can then wipe the iPads all at once at the end of the year, by simply performing the startup procedure, everything will reset for the next school year.

Ultimately, it saves us a lot of time and headaches.

We have been able to keep our tech department lean and mean, maximizing our efficiency by utilizing Jamf to set up our iPads for us, rather than installing each app one at a time.

We are able to manage each iPad cleanly, and users do not have to handle the maintenance.

The most valuable feature is the Configuration Profiles, for sure! This is what we use to get all of our iPads set up and uniform. We also push out apps to our devices, which does not require any touching of the devices and they auto-update!

Every once in a blue moon, we wind up with a rarely-seen superbug that takes support weeks to months to solve. The good news is that they are rare and not across the platform. Just us. 

We have been using Jamf Pro since 2012.

This product is very stable. Since 2012, it was only down once, and only on our premises.

It works well for small simple setups like ours but is robust enough for the large setups with experts of code behind them.

Tech support is always friendly and ready to help.

While the tech support professionals are great, and happy to help, sometimes it takes a while to get one back on board with your setup since you no longer have a designated contact who "knows you". Additionally, since they need to get to "know you" I have found that I have had to do a lot of convincing to get them to believe that I know what I am talking about and that I have indeed "already tried that."

We tried Mosyle concurrently, but it was a mess.

As far as I have heard, it was straightforward, and the switch to Cloud only took an hour. It was much shorter than the quoted time.

We worked with the vendor and they walked us through the setup. They were great when they walked me through it over video call when we made the switch to Cloud.

While this is hard to quantify, it has allowed us to keep our tech department at two people.

Cloud is worth the small increase in price, but make the switch before you need it, and not during a global pandemic.

To my knowledge, we did not evaluate other options. Rather, we just jumped aboard.

This solution is a ten out of ten. A great friend.