Jamf Pro Reviews

I used it in a school environment where we use it to download student's profiles and keep them connected to their Outlook, et cetera.

The solution helps as patch management with Macs. Previously I was doing everything manually by myself. With this product, now I'm saving two hours per device and I have roughly 30 devices that I deal with, so it's saving me a huge amount of work.

I love it because there's not too much out there for Macs in terms of patch management. 

They give users a huge amount of time-savings.

The user interface is great.

The solution overall is very affordable.

The solution should offer beta testing for new products.

The solution needs more demos for when new releases come out to help us understand the changes and how to use new features.

I've been using the solution on and off for about two years.

The solution's stability is solid. There isn't any crashing. There aren't bugs or glitches. It's reliable.

On a previous project, we had about 75-80 people on the solution. On the current project the average amount of users will be 30-35. It's a bit of a smaller project.

When I did have questions, the 24-hour customer service they have on offer helped walk me through a lot of things. I'm satisfied with the level of support we get from Jamf. They've resolved any issue we've ever had.

I've had years of experience with Microsoft products such as the SCCM and we've used some more MBM's and mobile wiring and other kinds of solutions. We're also using Intune as well.

We haven't set up the solution just yet for this latest project. We're going to discuss implementing it soon. However, I need the budget for it first. I'm waiting for that. Right now, we're working on a demo.

We have done the initial setup for previous projects, and as I recall, it was not complex, it was quite straightforward.

I personally take care of any maintenance needed.

We had three days of on-site training. Jamf walks us through everything before implementation even begins so we have a good understanding of how everything works.

The pricing is pretty perfect. I like it; it's very affordable.

I've been following the solution a lot on YouTube, as far as the latest updates, and am continuously reading new white papers on it.

The current version I'm using right now is a demo, however, in the past, I have used the on-premises version.

I'd rate the solution nine out of ten. If they added beta testing, I'd give it perfect marks.

The primary use case of Jamf Pro is for managing Apple devices such as MacBooks, iPhones, and iPads. 

It allows us to deploy and configure software, set security and compliance policies, inventory devices and their configurations, and manage device deployments and updates. 

We are using Jamf Connect in our environment to provide a seamless, secure, and user-friendly connection to the company's resources for Mac users. 

It helps to manage user authentication, password synchronization, and the creation and maintenance of local accounts on macOS devices. It also enables users to easily access resources such as corporate networks, cloud services, and applications while ensuring compliance with security policies and regulations.

Jamf Pro allows us to manage all Apple devices from a single interface, making it easy to deploy and configure software, set policies, and inventory devices.

It allows us to set security and compliance policies to help protect devices and data, such as requiring passcodes, encrypting data, and disabling certain features.

We can now easily deploy software and updates to all devices, which can help users stay productive and avoid interruptions due to software issues.

Jamf Pro helps to automate the management process of Apple devices and reduce the number of support tickets and the need for manual intervention.

The most valuable aspects include:

The self-service portal. With the self-service portal, users can install apps, handle settings, and even enroll their own devices, improving their experience and reducing the IT workload.

Reports and inventory. Jamf Pro provides extensive inventory and reporting capabilities, which allow IT administrators to track the device's status, compliance, software inventory, and many other aspects, this can help to identify trends, and issues and take proactive actions.

Automated Software Distribution. Jamf Pro can automate software deployment, updates, and inventory of software licenses, this can help users stay productive and avoid interruptions due to software issues.

Improvements could include:

Integration with other systems. Jamf Pro could be improved by providing more out-of-the-box integration with other systems such as Active Directory, Single Sign-On (SSO) solutions, and other IT management tools.

Advanced Automation. More advanced automation options like scripting and API integrations could help to automate more complex processes, increase efficiency and reduce human errors.

Cloud Management. Some organizations may prefer to manage their devices through the cloud, and it would be beneficial for Jamf Pro to include cloud management capabilities.

However, Jamf already has a very comprehensive solution.

We have been using Jamf Pro since May 2021.

We did use Matrix42 with Empirum. It is no MDM.

We looked into Silverback from Matrix42. They offered bad UI.

We only use Macs and iPhones/iPads. We don't use any PC stuff here.

Makes me able to confidently send out Macs to my user base!

We like the pre-stage enrollments. It allows me to drop ship a Mac or mobile device to a user and not worry about any configuration. 

They need to alphabetize payloads. Also, they need to add service management/managed login payloads for configuration profiles.

Having a tool to do software updates easily on macOS and iOS would be appreciated. 

I've used the solution for five or more years.

I manage 1000+ Macs and 200+ iPads from Jamf. I am able to manage software and application updates, pull reports, and scope out certain policies and configuration profiles to a specific set of computers or mobile devices, all from a single pane of glass. I can also leverage a seamless enrollment for our computers when we onboard new employees within our company. 

I can leverage smart groups and API calls for certain automation workflows that help the overall goal of managing and maintaining our computers. 

We can manage software and application updates, pull reports, and scope out certain policies and configuration profiles to a specific set of computers or mobile devices, all from a single pane of glass. There is seamless enrollment for our computers when we onboard new employees within our company.

The features I find most valuable within Jamf Pro are:

- The dashboard. I can add policies, configuration profiles, patch management, and smart group membership to one single view, and this is very helpful at a glance. 

- The policies. I can deploy scripts and packages easily with policy payloads. This can range from applications to specific policies that I need to deploy to our users.

- The smart groups. Based on certain criteria, I can group computers and mobile devices and leverage that to deploy my payloads to those devices

The areas of the product I would like to see improved are:

- The universal searching with filters. It would be nice to be able to search smart groups and/or filter them. We'd like search packages or be able to categorize them a bit better by leveraging tags. Right now, searching is only on certain pages in Jamf and it is inconsistent. 

- Better reporting. It would be nice if Jamf could build out a reporting pane within Jamf to see better data. This can include patch management, smart group criteria, and so on. This would help when reporting to higher-ups. 

I've been using the solution for more than eight years.

We have been able to successfully manage applications and inventory within our machines.

I'm not exactly sure where it could be improved off the top of my head, but there is room for improvement.

I have been working with Jamf Pro for four years.

The solution is very stable.

I believe that this is a scalable solution.

I was in contact with support a lot in the past and they have been able to offer great assistance.

The initial setup was straightforward.

We use Jamf Pro for Mac and Desktop central for ManageEngine for Windows. It allows us to set up and configure hardware remotely. We also use this solution to release patches, configurations, applications, installations, and any restrictions when required. 

One of the most valuable features is the ability to apply apply granular level restrictions to our machines, making them easy to manage remotely from the backend.

The upgrade process of these solutions could be improved. It is not possible to use Jamf Pro to upgrade devices. This has to be done via the Apple site. In comparison, in Windows, it is possible to download patches and everything you need is readily available on the console of ManageEngine. However, using Jamf Pro and Mac, these packages need to be created and pushed out and sometimes fail due to the network or connectivity. 

There is no solution in Jamf Pro to remotely manage Mac machines if they are not on your network.

Patching packages aren't readily available. We have to create those packages and that is time-consuming.

We have used this solution for more than one year. 

This is a stable solution. 

This is a scalable solution. We have more than 2000 users.

The technical support for this solution is not that good. 

I would rate their support team a five out of ten. 

Neutral

The initial setup was straightforward. 

We used a vendor team who completed the POC and assisted with the installation.

The licensing costs for this solution are high. 

Jamf Pro gives you control at a granular level such as blocking specific USB devices being used with hardware. This solution has great compatibility with the latest MacBook including offering a PPPC utility and a wide variety of scripts. 

The limitations of Jamf Pro are due to Apple restrictions and not the tool itself. 

I would rate it a nine out of ten. 

It's our main MDM solution for macOS and iOS, covering about 2100 mac devices and 900 mobile devices. 

MDM commands and policies let us distribute scripts all over our fleet, allowing us to be able to transform our systems to the desired systems we want. Security was increased and lots of manual interventions were no longer necessary. The gain of time was enormous for our small staff, managing all those devices for about 800-1000 teachers and 4000 pupils. 

Later on, VPP made life easier with ipads as app distribution was simplified once more.

When we started using Jamf Pro on-prem, we began really managing macOS devices. Later, iOS devices joined, and after that, managing AppleTV's made us gain a lot of time. Without Jamf Pro, we would not have been so successful and quick at implementing such a high number of devices in our classrooms. The management facilities helped us a lot.

Most of our macOS devices were admin only, and Jamf Pro helped us to convert them to standard user devices with LDAP binding.

Support has always been available for us.

Apple School Manager integration and access to VPP content made the integration of devices into our fleet flawless and application installation much simpler and faster. At that time, managing Apple IDs gave us the possibility to give the users some additional iCloud storage space. Of course, MDM command and policies and scripts have made our admin life easier.

Distributing the non-VPP applications to devices via policies with scripts behind them to make remote licensing possible is very valuable for us.

In some places, GUI could be more reactive. For our timezone, support could be much more reachable and reactive. For some time, support was quite fast; now we see some delays.

Configuration Profiles are currently reworked by Jamf, so it's a work in progress, there's no need to worry about it. 

Recovery Boot password protection on an  M1 device is currently only available as Pre-stage, however, a strong need to put recovery password via MDM command to already enrolled devices is a must for us, so it has to be implemented fast.

I've been using the solution for over 10 years.

We did not previously use a different solution.

To get information, call a Jamf representative. They are highly qualified people.

We also looked at Filewave.

We primarily use the solution for managing our iPad Program.

Jamf Pro has provided a major advancement in managing and deploying iPads across our organization. This has also involved the inclusion of DEP Enrollment with Apple Configurator 2.

Some of the most valuable features for us include remote management of all devices, DEP enrollment support allowing devices to be auto added to Apple School Manager and Jamf Pro, and zero-touch deployment allowing us to handout devices to staff and then they can set them up.

The reporting with PowerBI could be improved.

We are using Jamf Pro to manage all of our macOS, iOS, iPad OS, and tvOS devices, which totals ~200 devices. 

We have just recently started using Jamf Protect and hoping to start using Jamf Connect. We are a small cybersecurity firm and all of our users are Mac users. We don't have any Windows end-user clients in our environment. Our users don't have admin rights on their systems, so all changes to the systems are being pushed out and managed via the Jamf platform. Jamf Protect is a recent purchase, however, it has been very useful in getting greater insights into the built-in Apple security tools.

Primarily, it has enabled us to manage all of these devices without the need for a large IT staff. We are a small organization and trying to manage these devices without a tool like Jamf would require significantly more staff or we would need to rely on end-users to manage certain things themselves. This has especially been useful as everyone has started remote work. Also, Jamf has made it possible to ensure that all of our endpoints are compliant with our IT and InfoSec policies, which is crucial in our industry.

The managed settings via configuration profiles are fantastic for enforcing certain settings, especially now that you can customize the payloads. 

The patch management has been a killer feature, and it's getting even better now that Jamf is adding so many new feeds.

The self-service is awesome for empowering end-users, especially if you don't allow admin rights (however, the UI still needs a lot of improvement).

The automated enrollment/Apple Business Manager integration has made the device onboarding process so much more efficient than the traditional imaging/manual enrollment process.

The self Service UI needs some real improvement; they recently revamped the app, but I don't know if those changes have been for the better. 

The App Store deployments are incredibly unreliable, however, I think this might be more of an Apple issue than a Jamf issue. 

The patch feeds are quite extensive. I would like to see the ability to create custom patch definitions and host those directly in Jamf Pro.

It's not specific to the product, however, I wish Jamf was more communicative/responsive to the feature requests section of Jamf Nation. They don't need to approve all of the requests, but offering response/feedback/status would be greatly appreciated by the community.

I have been using and managed a Jamf Pro instance for about 15 years.

The product and regular releases have been incredibly stable.

If you are using the cloud service, then it would be extremely scalable. Larger on-prem installs may need to look at clustering servers for load balancing or software package storage.

Generally, the support team is great, however, it's clear that they've been a bit overwhelmed throughout the COVID pandemic.

Implementation was done with the assistance of a Jamf jumpstart; the folks performing the jumpstart were extremely knowledgeable.

I'd advise that new users check out the Jamf Business Plan, which is user-based licensing. It is now available to any existing customers and makes it much more affordable for getting the suite of Jamf products.

The primary use case for us is MyChart Bedside, as we work to provide in-house iPads for different areas of our hospital. The iPads have entertainment apps, as well as tools to help improve their stay in our hospital.

We also use this solution for macOS deployment. We use the hosted Jamf Pro and cloud app shares. We internally use Jamf for the healthcare listener and the AD proxy. 

Jamf has improved patient care and our ability to be more productive when delivering our end-users a nearly zero-touch onboarding experience for their Macs. We have seen our patient care experience improve with the use of Jamf and the ability to take the work out of our nurses' hands.

Automating the refresh of the devices is huge for both sides of the end-user experience. 

The most valuable features are Smart groups, branding Self Service, Jamf Connect, and the health care listener. These tools allow information technology to automate services and improve our end-user deliverables. The self-service branding enables our end-users, the patients, to identify us when using our provided products. These include apps and other tools for them to use.  

Some improvement can be made in the customer service realm, while also making additional training level courses available for online study and exam-taking. For example, exams at the 200 level.

We have been using Jamf Pro for ten years.

The stability of the on-premises and hosted versions are solid. 

My impressions of the scalability are good. 

The support experience I have had with Jamf has been amazing. If you have an idea or a dream to make something happen with Jamf then their technical support and expert services can do it, or they will try very, very hard.

There is always a good explanation as to why something may or may not work. 

We did use a different solution and still do for other aspects of our deployments. We integrated Jamf to solve our MyCharBedside issues. 

The initial setup is easy to understand and is absolutely straightforward. 

In the very early days, we leveraged the kickstart option. The rate of knowledge and help was exceptional. 

Our ROI is superior patient care and improved end-user experiences. 

Licensing cost is dependent on the footprint and foreseen growth. I think another positive is Jamf's flexibility to understand what you need to be done while molding the product to be as successful as possible. 

We did not evaluate other options or solutions.

If I can give anyone advice, I would go with the hosted product. Jamf is serious about providing a secure and separated hosted environment, as well as working with your internal teams to see that the job is done to your liking and not just the way they want it done. Collaboration is key.

Otherwise, Jamf continues to make good improvements time after time.