Google Workspace Reviews

Our primary use case is for emails, document creation, managing and storing documents, and using the administration console for managing user access. I'm the founder and a partner in the company and we are customers of G Suite Enterprise. 

This is quite a typical solution in the sense of the standup email functionality. The convenience is being able to collaborate on Google docs at the same time on the same document without any issues figuring out which is the latest version. I also like the integration of documents, Google Drive and Gmail. We use Google Meet, and obviously Google Calendar. It's a good integrated environment and I use all the different components. The collaboration functionality in the cloud and in terms of working on documentation makes it all very convenient. It satisfies our needs as a small startup company that has quite ad hoc usage.

The administration aspect, including the UI and implementation, could be simplified and made more user friendly. I have one integration issue which is when you reply to an email, there is no option to create an event, which is something you get in Outlook. Events need to be created separately, which is unnecessary, and that's one specific point that recently caught my attention. 

I've been using this solution for a few months. 

This is a reliable solution.

I haven't had the chance to scale because we are only three users with a small number of files to manage, but I wouldn't expect any issues. 

We have never communicated with support to date, but my perception is that it's not very easy to reach out, meaning that they don't have a straightforward way of calling or chatting and contact is usually by email. There is a lot of documentation online so if there's any problem, issue or question, you google it, and try to find the answer on their technical documentation.

I found the initial setup not very logical, the way the administration consults are done, it's a little complicated. I know this is very straightforward in Outlook. In a practical sense, the set up was easy. We just created the users within our organization, set up their email addresses, the permissions access, and it was fine. It took a few hours and it's on cloud so we didn't need to install anything, we just had to configure, set up users, give permission for the subscriptions, that was it.

In just a few minutes we were able to set up the email, storage, and have the tools to create and manage documents. We have conferencing software so everything is available immediately in a few clicks. You save a lot of time not having to configure all these things separately, it's in one package and on the cloud. I see that as ROI, because we don't need to spend time on tedious administrative tasks.

This solution is subscription based. We took an annual subscription which costs less than a monthly one. It was pretty affordable. We were choosing between Microsoft and Google. I don't remember which one was more expensive. I think Google was cheaper, and if I'm not mistaken, the price was $6 per user, per month. I'm not aware of any additional costs. 

If you're in a similar situation to us, with a small company, especially a startup or maybe a small team that needs to manage their corporate email, team email, their documents, and have access to some web-conferencing software and so on, it's a good tool. It takes a few minutes and you're set up, with all the infrastructure. We were creating our own domain to create our corporate emails and we could have gone for Microsoft or Google. My preference would have been Microsoft, but for some reason, from our country, that wasn't an option. For user experience, G Suite is still a good solution. 

We mainly use it as our email system.

When I compare with Office 365, G Suite has fewer features.

The collaboration in Office 365 is more advanced and more developed than G Suite.

We have been using the G Suite Basic Edition for between two and three years.

We have not had any limitations with G Suite. There are no issues with the stability of this product.

We have not needed help from technical support. G Suite is pretty much straightforward.

There is nothing to install. We just have to subscribe to it.

The implementation was very easy.

We have plans to migrate to Office 365. We want to keep everything on the same platform for office applications. Rather than purchase two licenses, we would like to purchase one.

I would say that Office 365 is better to use.

I would rate this solution an eight out of ten.

We primarily use G Suite for our internal tasks. In the company, all the accounts are set up in the G Suite. We use chat also, as well as video functionality and the drive on offer. We do calls through Google G Suite itself.

It's a good solution. 

It's simple to use and navigate.

I like the video capabilities. I like it more than Microsoft Teams and Zoom as well, due to the fact that it's so simple. 

The functionality is really simple and it's absolutely cloud-based and it's easy to use and it's fast.

The solution is stable.

You can scale the product.

From a security point of view, Google will alert you if anything strange is happening. They will flag it for you so you are aware.

Google Meet can have a bit more functionality. It should show the views of more people. Right now, it shows just eight at a maximum, or six. When there are more people on the call, more than eight, everyone is not showing. That's an improvement that can be made so that we can see everyone who actually enters a meeting.

I've been using the solution for one year. It hasn't been that long. 

The solution is very stable and the performance is good. There are no bugs or glitches and it doesn't crash or freeze. It's reliable. 

The product is scalable. If a company needs to expand it, it can do so.

Currently, we have about 450 people using the product.

I've never dealt with technical support. I've never had any problems and therefore I have never had to reach out. I can't speak to how helpful or responsive they are. 

I also have experience with Microsoft Teams as well as Zoom (for video conferencing tasks).

However, we have only used this product and did not use anything else previously. 

I did not handle any aspect of the installation process. I can't speak to how easy or difficult it was, how long it took, or what was involved in executing. 

I can't speak to the cost of the product or how much our company pays. I don't deal with payments or licensing. 

I'm a customer and an end-user. I use this product at my current company.

We use the enterprise version of the solution.

I'd rate the solution at an eight out of ten.

I would recommend the product to other users and organizations. 

We are using the latest update of the solution. We use it on Windows and are now using it on Windows 10. We utilize the latest version. 

We are using all the basic features and have already hosted for three domains. 

The solution serves our needs. We do not use any of Google G Suite's development products. As such, it is good for us. 

The pricing is very high, although I cannot tell if this is the result of the Indian vendors artificially inflating it. We are talking about 2,500 per year for each mailbox, which is very high. 

Also, our users have faced an issue with increasing their email quotas over the last three months. When they tried to bring this about they simply lost out on the money they remitted on their credit or debit cards. I feel this to be a very bad practice. 

We have not encountered any support when it comes to such issues. While we have escalated to their email address, we have found this procedure to be very complicated. It took a week's time to receive a response from when we submitted all the relevant details and it is still not clear if the money has been refunded. 

I have been using G Suite Enterprise for almost seven years.

The solution is stable.

Scalability is always on the high side.

We have not been satisfied with the technical support. 

The initial setup was very easy.

We did the integration on our own, without the assistance of a vendor or integrator. We had no issues, as the implementation and deployment teams are very good. 

The very high pricing is what brings down my rating of the solution from a ten to an eight. 

Also, they only contact a person at the time of renewal, at which point they are very rigid with the price. No negotiation is permitted whatsoever. A person can only be certain that his money will be consumed, but has no such guarantee about the quota being increased.

We are not seeking new requirements or additional features. Our things work fine. Sharing is there and the conferencing is going on. We encounter no difficulties with the features we use. 

Our company has around 215 users who are making use of the solution. 

I would recommend the solution to others and have done so with many people who have contacted me. 

I rate G Suite Enterprise as an eight out of ten. 

It's great that we can support all types of docs and we don't have to install any application and need to store anything on a laptop or local machine. It helps us save physical space on devices. 

The solution is very stable. 

It's a very easy-to-use solution and is very intuitive. 

Technical support has been great.

I have found that certain applications, such as G Suite Sheets, are hard to use. They aren't very intuitive. The layout isn't great.

Sometimes, I would like to be able to use the solution offline, and I can't do so. It would be ideal if there was some sort of offline mode available.

I've been using the solution for just under a year or so. It hasn't been too long. 

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

I'm not sure how scalable the solution is. I haven't tested its ability to scale personally.

We have about 2,000 people in our organization using the product. 

Support has been great. We even have local support, and it makes it easy to communicate. We have been satisfied with their level of service. 

Before Google, we used Microsoft and its suite of applications, including Microsoft email. 

There is no need to install anything; it is all on the cloud. 

The solution is pretty inexpensive. Our company pays for licensing that is per user. 

We are using the latest version of the solution right now. 

I'd rate the solution at a seven out of ten.

I'd recommend it to companies looking for an easy-to-use solution that is relatively cheap. 

We are using this solution for internal office collaboration, for example, shared documents and storage. We are also using Jira, and this is what supports our internal processes development, and support processes.

The valuable features of this solution are ease of use, performance is great, and collaboration. It is very easy to share and joins documents.

In some cases, we are using the Google Meet functions but only when we have external clients. Internally, we are using Slack. Google Meet virtual meeting function is not as advanced as the one in Slack and should improve.

There could be better integration between other platforms.

I have been using this solution for approximately four years.

The solution is stable.

We have found that G Suite Enterprise has good scalability. We have 15 users using this solution in my organization.

We pay a monthly subscription for the use of this solution.

We evaluated the Microsoft package, but then we decided on this solution. We found it suited us better and the collaboration was easier.

I would recommend this solution to others.

I rate G Suite Enterprise an eight out of ten.

We use the solution for collaborative jobs, email, meetings, Google Drive and for storing information.

While, overall, I am satisfied with the solution, the stability could be improved, such as the issue of Google meetings being disparate from those on Zoom platforms. 

We have been using G Suite Enterprise for two years. 

The stability should be addressed. 

Since I am using the cloud, I am not in a position to comment on the solution's scalability. 

The solution's technical support is very good.

The initial setup of G Suite Enterprise is easy.

While I cannot recall exactly how long the full deployment took us, I believe we are talking about two or three months. During this period we needed to migrate from Microsoft to Google, after which we had some work to tend to. 

There are around 4,000 people using the solution in our organization.

My advice to others is to not give up, since the starter form changed and they'll be off work.

I rate G Suite Enterprise as a nine out of ten. 

I use G Suite Enterprise for email.

I think it is a great subscription for me. I think it is important, especially when making an internal email subscription. For example, I can easily create my colleague's email address, and we can use it. I benefited from G Suite. I am using the G Suite Drive, which provides 30GB of storage, and it is helping for me. I think it's better for me.

I talked with G Suite recently because my G Suite has a temporary block. I communicated with the G Suite representative or Google representative, and he told me that I sent a lot of emails, so my email was temporarily blocked. But I know I have not sent more than 500 emails daily to reach the limit. I sent only 5,200 emails, but unfortunately, my G Suite account was temporarily blocked for 24 hours, and then he resolved it. I think they need to improve G Suite because this temporary block is not fair.

I have been using G Suite Enterprise for just one month.

G Suite Enterprise is stable.

I am definitely satisfied with its technical support.

Initially, I used Microsoft Outlook for almost six months. I used those subscriptions, but I cannot buy the Microsoft mailbox service. I tried to communicate with a Microsoft representative, and she tried many times over two hours, but she cannot install or buy my subscription. After that, she provided me with our local representative number. Unfortunately, I cannot reach those people. That's when I escaped Microsoft Outlook and moved to Google G Suite. I think G Suite features are better for me.

On a scale from one to ten, I would give G Suite Enterprise an eight. 

We use G Suite Enterprise as a productivity tool. It's used to make spreadsheets, and we use Google Docs for text editing.

It's a cloud-based solution. As it's a Google service, it integrates well with Google. So that is a benefit of using this application.

The user interface is fantastic. It's also available for the individual person, so that's also a great thing about it.

It is a stable solution as well. It's low in cost and is a good solution for startups.

I found that there is no desktop application for this solution, and that's a major fault of this application. I think it would be good if Google can enhance the desktop application for it.

Also, it's a little bit slow because it's a web application and not a desktop application. The performance is not that great as compared to Office 365.

I have used it for three years.

It's a pretty stable product, and I haven't encountered any issues apart from the slight slowness of the product.

We have around 150 users, which is the total strength of the organization.

I have an annual license cost.

G Suite Enterprise is a good option for startups. It's low in cost as compared to Office 365, and there is no difference. They are almost equal to each other if we keep performance aside, and it's a stable product. So, I recommend this product for startups and would rate it at eight on a scale from one to ten.

We tend to implement this solution for our clients. The solution is mainly used for email.

Most of our customers are using the basic version. 

A lot of the customers use Google Suite. They like the word processing, spreadsheets, database, and presenting tools of Google. Younger customers, newer companies, are more used to full Google. Google Docs, Google Spreadsheet, and so, on as they used it already as a student. They are quite comfortable with the solution and find it user-friendly and easy to navigate - more so than Microsoft, for example. 

The ability for multiple users to work in one document is very useful.

The Gmail search tool is excellent. They have the most powerful search tool of all the email managers I work with. They are much, much better than Outlook, for instance. The Outlook search machine is fairly poor actually. If you have a lot of emails and you will do a search, it misses a lot.

They are launching more and more features for mobile, which I understand our customers appreciate.

I am not a big fan of how Gmail organizes the mail. I find it complicated to see which mail from which users send at which date. Especially if there is a lot. 

We've been using the solution for about ten years or so. It's been a long time at this point.

The companies we work with are 100% small and medium-sized. We don't have any enterprise or corporate customers.

While I have never directly dealt with technical support from Google, from talking with my team, it is my understanding that they are quite good. I would say that we are satisfied with the level of support.

We've also worked with Microsoft. We mostly use that in my office.

Given how happy our customers have been with the solution, I would rate it at an eight out of ten.

We're a Google partner and we sell to our customers G Suite, or Google Works as it is called now. That's what we do. We're are also a Microsoft partner. We do a lot with Dynamics, Navision Microsoft Dynamics, and we're also a reseller of Microsoft 365. We do backup and disaster recovery in partnership with N‑able. All these things, we do as an MSP. We do remote monitoring as a platform solution where you buy the agents and you do your own management or we do it as an MSP where we do 24/7 management, for instance, of your server monitoring.

We are a managed service provider or a total IT service provider to the market. We do a variety of solutions, primarily for SMEs.