Google Workspace Reviews

Our primary use case for this solution is collaboration but we also use it for email and the calendar. We deal with medium and large size companies. We're partners with G Suite and I'm an IT cloud manager. 

G Suite has saved the company a lot of time. There's no longer any need to download files, everything can be edited online. 

The valuable features of this solution include content co-editing, content collaboration, email searching, and calendar sharing. 

I would ideally like to see a common space in the product where all the tools are shared within the same facility, something similar to Microsoft Teams, where all solutions are provided in one site. That would be a major improvement and an additional feature that would improve the product. 

I've been using this solution for five years. 

The stability is good and it permits collaboration, but I think in the last couple of years it hasn't been as good as the Microsoft solution. 

This is a super scalable solution. When you grow, it grows with you. We have almost 3,000 users in our company. 

I've had good experience with technical support. 

We didn't previously use anything else. The migration to G Suite came from the move from on-premises to cloud, from Lotus Notes to G Suite.

The initial setup of this product is very straightforward. Deployment time depends on the number of users because the administration is different if you're implementing for a large company. We have implemented in our own company as well as for our customers. It took three months to have it perfectly fine-tuned for our company including the migration from Lotus Notes. We are integrators so we did it ourselves. We used four people to assist and they now deal with maintenance if it's required. We have IT engineers, two administrators and two other IT engineers and consultants.

I would recommend any company carry out a good profiling of the people who are going to be migrated to the solution, and to implement a good change management adoption in order to have everyone on board. If you do this you have satisfied users and they are the ones who are going to rely on the tool and get all the advantages the tool provides.

I would rate this solution a seven out of 10. 

We use it as our main email system, so everybody is on that email as a platform. We use it for collaboration, using their tools for Google Meet or Google Hangouts. We use it for their tools that are similar to office tools. They have a spreadsheet, they have what you would see in Office, and they have similar tools to that. I'm able to do a Word documentation or editor, and spreadsheets. We use it for meetings, so it is our counterpoint to an office type of thing.

It's certainly easier to meet. We have offices around the world and the ability to have a company meeting on Google Meet platform makes it a whole lot easier to actually have everybody virtually in one room at the same time.

The email and the meeting piece of it for the collaboration tools are the most valuable features.

Their tool called Sheets is the counterpart to Excel but it doesn't have the same functionality that Excel would have. So usually if somebody needs to go back to Excel or Office, it's because of Excel.

They should incorporate some of the formulas, the ability to pivot tables. For our finance team, anything that requires higher cap calculation or data analytics isn't as good in Sheets as it is in their counterpart tools.

My company has used G Suite for over four years. 

It's stable, lots of people use it. It works well for what we use it for.

We've just signed a contract to use it for the next three years, so we know we're going to use it for that length of time, even as the company continues to grow.

We probably have about 600 users and they vary roles between our executive users, the different departments, HR, finance, sales, marketing, and customer service. We use that same tool in our print facility. So we have fewer technical people that do manufacturing operations on the shop floor.

We plan to increase usage in headcount. I don't know that they offer something that we don't use. They sell add ons or third party products and we use some of them, but it's just continued use as we expand people.

Their technical support is good. When we have a question, they're pretty quick when answering.

The initial setup is straightforward. 

It's about $8.30 up a user per month. If you want to do archiving, things of that nature, there're additional costs for storage, if you upgrade particular users. So some users may have more storage and there are additional licensing costs for that. It depends on how much more they go beyond normal storage.

If you need basic functionality in a very mobile or dispersed workforce, it works great. When we didn't use Enterprise, it became time-consuming and complicated to manage. Sometimes you step up a tier just to be able to manage it more effectively.

I would rate it an eight out of ten. I think it's a good, solid product for basic functionality. It's easy to roll out, it's easy to use in a very distributed workforce until you get to the level where you need very specific things, it's great. Once you get to that, I need some specific functionality like in Excel, it doesn't offer that kind of advanced feature set. So it's the only reason it wouldn't go higher and also because of some of the complications. But it doesn't have an advanced feature set. 

The Hangouts feature is the most valuable aspect of the solution for us.

The Google Slides should be able to be available in a "read-only" format, even if they are downloaded. Currently, when you share a slide, it can be edited or even downloaded and edited. We'd prefer it if there was a way to protect them from being tampered with.

The user interface, especially on Google Drive, could be better.

I've been using the solution for three years.

The stability of the solution is perfect. It's very reliable.

The solution is on Google's public cloud. Currently, the solution is serving its purpose and I don't know if there are any enhancements needed.

I'd rate it nine out of ten.

I deployed this for a public administration with two hundred accounts. They were replacing Office 365 with this solution because of the price.

The features that I like the most are the centralized contacts, labels, the way that you can use Gmail from the web browser directly, and the accessibility from Chrome. 

Gmail has been made for Chrome. When you have Chrome, you don't have to add mail software.

There is a feature that people don't use a lot, and that is the multi-factor authentication. MultiPass Fido Security keys were the first to propose this built-in feature, but if you are using Microsoft, for a single sign-on authentication, you have to purchase another product like Okta to get a single sign-on and high-security authentication. 

G Suite and all of Google were the first to have a built-in multifactor authentication without needing to purchase another product.

Compared to Office 365, you lose many functionalities. For Example, G Suites cannot share contacts between users.

With Office, particularly with Outlook, people are not using labels but folders. They tend to create folders in folders, and this fails the mailbox migration.

When migrating, we were using iMac migration and people were using special characters in their subfolders. If you use a name with a special character like a slash in the folder, it will crash the migration, with no warning.

There is no pre-warning or anything to tell you that if you use characters in a file name that it will crash the migration. There should be some kind of warning, notification, or awareness regarding bad practices.

There should be a check of the account that you have to migrate that tells you if the Unicode Encoding of the subfolders is valid, and that bad names won't work.

To find the webpage information regarding the migration with email servers, you have to search the website documentation to locate it. This information should be on the front page.

When you migrate with Gmail, there is a lot of information with different functions of what we lost and what we will get. Office or iMaps and several other service line products are displayed as part of it. This section is large and should be in the frontline of the documentation.

In the search, whenever you type migration with Gmail or G Suite, it should be on the first page.

In the next release, personal contact sharing should be included. With Google, you can share documentation, presentation links, almost everything, but not contacts.

I have been familiar with this solution for four years.

I am not a user but an administrator of this product.

This solution is stable.

This solution is scalable.

I contacted technical support regarding the issue that I was having with sub-folders and special characters in file names. They helped resolve the issues. I like the support.

They are precise.

At one time when I had a mail server to migrate, I called Microsoft support and I spent several hours performing tests with the support team. In the end, the technician told me that I was correct, that there was an error in the official Microsoft documentation, and closed the case. My migration had an issue and the only answer that I received from Microsoft was that the documentation had errors.

When you are calling Google support, they have no issues in their documentation. If a function doesn't exist, they just sent you an email with the documentation.

The G Suite documentation is not complex, you don't have issues, but with Microsoft, there are many, an insane amount.

You document all of the migration stages, and there are many ways to do it, so your documentation should reflect that accurately to avoid finding issues when you are halfway through the migration.

I don't have the same issues with Google support and the documentation as I had with Microsoft support and documentation.

The complexity of the initial setup depends on the person. For me, it was easy and straightforward because of my experience. I have been using mail servers for almost twenty years.

It is easy for people who have set up mail servers at the start of the internet.

I deployed this solution for two hundred people with the assistance of some program users. There were at least two full days of preparation and two presentation meetings. 

After two days of implementation and stopped production, which was done during the weekend, it took one week to fix issues for users.

Many people don't understand that when you are migrating to a company, you don't need to use software for mail, and you don't need to have software to open Gmail. It's the main feature.

For me, this solution and the setup is easy, but for some people who do not have the experience, they see features and don't know what they are used for.

For the Cloud, people are using Active Directory or Outlook, but they should also consider Gmail.

As an administrator, you don't have to manage mail software and local mail storage.

When people are using Office 365 Suites online and they come from Outlook to the online version, they don't like it.

Gmail is made specifically to be used through a web browser. For some people, it's a con, but for me, it's a pro.

In France, many people are using old products and they have to use Microsoft Office, but for new companies, they are using new online modern software. When I meet with some of these companies, I push them toward using G Suite and Gmail.

Microsoft was the top in IT, and they were beaten by Okta with regards to the single sign-on, and Gmail could do a single-sign-on earlier than Microsoft.

I would recommend this product.

I would rate this solution a ten out of ten.

The main reason I use this platform is to share ideas with my coworkers in a safe way and in real time. G Suite is a platform that unifies what the office requires. Email, calculator, and calendar, among others. It is also easy to implement and its performance is excellent.

Our experience with this product has been excellent. G Suite is a powerful suite of tools for messaging and collaboration that has met the fundamental needs of my company, both increasing productivity and reducing costs.

All the G Suite tools are in the highly secure and highly available Google infrastructure, and no hardware or software is required. The platform requires only minimal administration. In addition, G Suite applications are simple, and you can download browser add-ons for most tasks that are not compatible internally with Google Docs, Sheets, or Slides.

Despite being an excellent platform, I would very much like Google Docs to be more compatible with Microsoft Word.

Technical support for this solution is excellent.

I am completely satisfied with G Suite. It has a powerful set of messaging and collaboration tools comprising a range of applications. The components that I use most are its Slides presentation application, the Sheets spreadsheet editor, the Docs word processor, and the file storage platform, Drive.

It's an amazing business solution to manage enterprise data efficiently and with ultimate privacy. All of the accounts can be easily managed by the administrator to detect malfunctions within the enterprise. 

With the help of G Suite, every process within the business can be easily linked and communicated among the employees.

The security and privacy policies of G Suite make it efficient, and the organizational data is secure.

It takes a long time to import the data from G Suite into another platform.
Also, the overall price per user is too high.

I did not use a different solution before this.

The price per client within the business is too high.

The most valuable features are the speed at which G Suite Enterprise works. I also like the archiving features which is also much faster than in other solutions on the market. In addition, Google Maps has been a valuable asset to share within my department, users in my organization, or in my user groups. All of the above features are easy to use and entirely secure.

I have had issues with my Google Address Book. I have an address book and it is available to everyone but I cannot add additional users. In Microsoft Outlook, I could easily share certain contacts with other members of my team but I cannot do so on G Suite. Also, 90% of the world is still using MS Outlook, so more users need to convert to the G Suite side. 

It is stable but we have had issues receiving emails from people who use Outlook. Sometimes it connects and sometimes it does not receive all the mail so we will have an incident where users have seen the mail via the browser in their inbox, but when they go into Outlook, it disappears. This has caused some concern for people in my organization. Some employees have lost important emails due to this problem. We opened tickets with Google but they said it is a problem with the fact that an Outlook platform was used. I have a feeling that it is not just my organization that is experiencing this issue.

I find the scalability is really normal. All one has to do is to notify the other partner or integrator if they want to increase the amount of users, and it is complete within a few hours. It is easy and simple.

We have not really used tech support directly. We have a partner that helps us with tech issues. 

We previously used Microsoft Exchange and N-Notes. 

It was very easy to implement. It took maybe two or three days to deploy.

The pricing is a bit on the higher side than normal. For a basic Google account it costs $100, but Enterprise is $150. Compared to other solutions on the same level, the pricing seems a bit high.