Try our new research platform with insights from 80,000+ expert users
CEO/CTO at a manufacturing company with 1,001-5,000 employees
Real User
Jan 6, 2022
The apps are intuitive, easy to use, and highly responsive
Pros and Cons
  • "Everything is synchronized across every single device you use to access G Suite. That is why we like it."
  • "And I think Google Translate could add more features. For example, it could be integrated when typing in a document or a web browser like Grammarly."

What is our primary use case?

I mainly use G Suite for keeping notes and the calendar. I also use the productivity tools or applications that belong to G Suite and the free email service as well as the Chrome browser to search Google. 

What is most valuable?

Everything is synchronized across every single device you use to access G Suite. That is why we like it. Also, the apps are intuitive, easy to use, and highly responsive. Gmail and the Chrome browser are the two tools we use the most. We also use Google Drive to upload and store files online. 

Many of the other tools are useful. I often access YouTube for personal use, but I seldom use Google Maps because I prefer Waze. Instead, I use the translator and the tool for managing photos. I use Google Keep for taking notes and also Meet because, in the business world, you need to use various tools to host web conferences with customers, vendors, and for personal use. I don't use Google Hangouts, though.

What needs improvement?

I think Meet is not as well-positioned as Zoom. That application needs to be enhanced to make it more feature-rich and easy to use. It's easy and has all the essential features, but it's not as popular as Zoom. And I think Google Translate could add more features. For example, it could be integrated when typing in a document or a web browser like Grammarly. I use Grammarly to review the way I write English, and the services included in Grammarly are excellent. Or translation features could be embedded in all the Google applications. It would also be helpful to use translation offline when you are using a desktop, tablet, or cellphone that can't access the web.

For years, everyone has been expecting Google to add a real-time AI interpreting service where you can speak in your language, and Google translates it into other languages for other users. For example, you have a cellphone or web instant messaging integrated with free phone service. They could also use translation services to make it easier to communicate among people because not everyone knows exactly different languages. So I can speak in Spanish, and you understand me in English because you listen to me in English. And if you need to ask something because you are not clear about anything that I said, you can ask a question in your language, and I listen to you in my language.

It would be an excellent service for Google. They already have a global scope and their own platform. Google has an advantage because it is at the top of the internet services. They aren't the leader in all services, but they are well-positioned as the top searching engine. Google could seize other opportunities to develop and deploy some other services we are hoping for and make things easier for everybody.

For how long have I used the solution?

I don't know precisely how long, but we've been using G Suite for years. I think we've been using it since Google launched those services — before Google started branding this set of apps G Suite. I don't know when they decided to bundle their solutions into G Suite and Plus. Google is the leading provider of internet services, so of course, I use applications from Google.

Buyer's Guide
Google Workspace
January 2026
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
879,899 professionals have used our research since 2012.

What do I think about the stability of the solution?

G Suite's performance is good. It's highly stable.

What do I think about the scalability of the solution?

Google has many data centers, and their services are in their cloud. The performance in all of their applications is excellent. I can't say a bad word about G Suite.

How are customer service and support?

I haven't ever needed to use Google support because everything works. I don't remember when Google has locked a service or went down due to a bug. So I think they produce excellent applications. They have an excellent approach to quality, testing, and user satisfaction. Google keeps things as simple as possible.

How was the initial setup?

G Suite applications are all web-based, so you do not have to download anything. It's simple compared to some other products. 

What other advice do I have?

I rate G Suite nine out of 10. I highly recommend it. Google email services have been helpful for us. I worked for the second-largest public university in Costa Rica, and there was a need to have thousands of active email addresses. It's complex to configure all of them yourself and maintain an email server. Google email offered an effortless way to implement the email for more than 20,000 different addresses that needed to be opened every year. I would say Google Mail must be the most used application globally. Google Mail is a great application, and the service is suitable for personal or enterprise use.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Assistant vice president at a manufacturing company with 10,001+ employees
Real User
Dec 1, 2021
Comprehensive documentation, easy to use, but email traceability could improve
Pros and Cons
  • "G Suite Enterprise is user-friendly, and the technical toolkits and other information are on the website. Additionally, the technical documents are comprehensive."
  • "We noticed that sometimes when we forward emails to somebody, it is being relocated as part of the communication somewhere else. The traceability and other features should be improved."

What is our primary use case?

We use G Suite Enterprise mainly for communication in the form of emails and chat but it has multiple usages.

What is most valuable?

G Suite Enterprise is user-friendly, and the technical toolkits and other information are on the website. Additionally, the technical documents are comprehensive.

What needs improvement?

We noticed that sometimes when we forward emails to somebody, it is being relocated as part of the communication somewhere else. The traceability and other features should be improved.

For how long have I used the solution?

I have been using G Suite Enterprise for approximately four years.

What do I think about the stability of the solution?

G Suite Enterprise has been highly stable.

What do I think about the scalability of the solution?

The scalability of G Suite Enterprise is very good and it is one of the distinguishing features is separates your product from competitors.

We have approximately 500 users using this solution in my organization.

We might increase usage of this solution but we will have to wait and see what happens with the COVID phenomenon to subside, we hope for normalcy.

How are customer service and support?

We have found the technical support to be average. The technical team from Google is available on the web

Which solution did I use previously and why did I switch?

We have used many other solutions previously, such as Microsoft.

How was the initial setup?

The initial setup of G Suite Enterprise was straightforward.

In our organization, the implementation took four days and on the fifth day, we were able to roll it out.

What about the implementation team?

We used a consultant from Google to help us with the implementation. We had a good experience with them.

What other advice do I have?

I rate G Suite Enterprise a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Google Workspace
January 2026
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
879,899 professionals have used our research since 2012.
Consultant at a consultancy with 1-10 employees
Consultant
Top 20
Feb 11, 2024
An user-friendly solution that knows how to appeal to an user
Pros and Cons
  • "The product is user-friendly and knows how to appeal to a user. Google Docs accepts some of our requirements. Its most valuable feature is performance. The product's integrations are good."
  • "Google Workspace needs to be more flexible, like Microsoft Excel."

What is most valuable?

The product is user-friendly and knows how to appeal to a user. Google Docs accepts some of our requirements. Its most valuable feature is performance. The product's integrations are good.  

What needs improvement?

Google Workspace needs to be more flexible, like Microsoft Excel. 

For how long have I used the solution?

I have been using the product for a couple of years. 

What do I think about the scalability of the solution?

My company has 400 users. 

How was the initial setup?

The tool's deployment is easy. It is a cloud solution, and you must just log in to use it. You need a team of ten resources to deploy it. 

What about the implementation team?

Google Workspace's deployment can be done in-house. 

What was our ROI?

We have enjoyed benefits like time, money, data acquisition, and records with the tool's use. 

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. 

What other advice do I have?

I rate Google Workspace an eight out of ten. The product has a high level of security and I haven't encountered any kind of violation. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2221092 - PeerSpot reviewer
Support Engineer at a manufacturing company with 11-50 employees
Real User
Jul 6, 2023
A stable, secure, and seamless product that enables efficient communication and collaboration
Pros and Cons
  • "Google Chat is the most valuable feature of the solution."
  • "The product could improve the number of participants allowed in a meeting and the strength of the meetings."

What is our primary use case?

The product is a SaaS platform that helps us work remotely from anywhere in the world with just internet access. We can send emails and collaborate with friends. It is a secure workspace.

What is most valuable?

Google Chat is the most valuable feature of the solution. We can communicate with our domain users effectively. We can share documents and content and have quick meetings. We can collaborate with friends securely and seamlessly without downtime.

What needs improvement?

The product could improve the number of participants allowed in a meeting and the strength of the meetings. It can also improve the sending limit.

For how long have I used the solution?

I have been using the solution for the last four years.

What do I think about the stability of the solution?

The tool is stable, secure, and seamless.

What do I think about the scalability of the solution?

The product is scalable. Around 400 users are using the product in our organization.

How are customer service and support?

I have asked many questions to the support team when there are any struggles with email deliveries. The support provided was satisfactory.

How was the initial setup?

The deployment is a lengthy process.

What about the implementation team?

The deployment process depends on the platform we use. If we had used a different platform before, we would have had to migrate users’ drive, email, and calendar data to Google Workspace. These processes then lead to change management because most users are unfamiliar with it. I don’t need staff members to deploy the solution.

The time taken for deployment depends on the user base. If there are 300 users, it can be done within 15 days. The solution does not require maintenance, but an administrator is required to manage the users, configurations, and policies.

What other advice do I have?

The product provides updates on a regular basis. We chose the product because Google is growing in its user base and security. The tool is easy to use, and we can leverage the product. Overall, I rate the product a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2071371 - PeerSpot reviewer
Senior ERP System Admin at a manufacturing company with 51-200 employees
Real User
Jan 20, 2023
It's easy to control the admin settings, but the price is too high
Pros and Cons
  • "It's easy to control the admin settings, like updating the SDS, NIK, etc. I"
  • "I don't recommend Google Workspace to others. It's expensive. Also, Google doesn't have enough oversight on their partners, so you will face some difficulties dealing with them instead of directly with Google."

What is most valuable?

It's easy to control the admin settings, like updating the SDS, NIK, etc. I

What needs improvement?

I don't recommend Google Workspace to others. It's expensive. Also, Google doesn't have enough oversight on their partners, so you will face some difficulties dealing with them instead of directly with Google.

For how long have I used the solution?

I have worked at this company for three years, but they have used Google Workspace for more than 10 years. 

What do I think about the stability of the solution?

I rate Google Workspace seven out of 10 for stability.

What do I think about the scalability of the solution?

I rate Google Workspace five out of 10 for scalability.

How are customer service and support?

I rate Google support eight out of 10. When we were having issues with security and email, they were perfect. 

How would you rate customer service and support?

Positive

How was the initial setup?

Deploying Google Workspace is straightforward. We deployed in-house with two IT staff.

What was our ROI?

Google Workspace isn't worth the money.

What's my experience with pricing, setup cost, and licensing?

I rate Workspace 1 out of 10 for affordability. We pay a yearly license

What other advice do I have?

I rate Google Workplace seven out of 10. It's useful for enterprises of any size.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1976766 - PeerSpot reviewer
Commercial Sales Manager at a tech services company with 51-200 employees
Real User
Oct 10, 2022
Flexible, fast, and responsive
Pros and Cons
  • "The solution is very stable."
  • "We need more functionality with Google Sheets"

What is our primary use case?

We primarily use the solution for file sharing, document creation, spreadsheet creation, presentations, and email.

What is most valuable?

The speed and response time are the most valuable aspects of the solution. It's always quick and available. I haven't had any outage problems or anything like that. I don't think there's ever been a time when it's been unreliable.

The solution is very stable. 

It can scale well.

It's very flexible. 

What needs improvement?

We need more functionality with Google Sheets. Sometimes I find that, since I've used Excel in the past, there's not as much feature parody between Microsoft's Excel and Google Sheets. Excel seems to have more features than Google Sheets. That's probably true with Google Workspace overall. It just doesn't have as many features and isn't as feature-rich as Microsoft Office.

The learning curve is a bit higher on the solution than, for example, Microsoft Office.

For how long have I used the solution?

I've used the solution for a year and a half at this point. 

What do I think about the stability of the solution?

It's a stable, reliable product. There are no bugs or glitches. It doesn't crash or freeze. The performance is good. We've never had any lag or downtime. It's a very responsive solution. 

What do I think about the scalability of the solution?

We have found the product to be easily scalable. 

How are customer service and support?

I've never had to deal with technical support. I'm not sure how helpful or responsive they are in general.

Which solution did I use previously and why did I switch?

I've used Microsoft options in the past.

Google Workspace is probably more scalable. The learning curve is probably deeper for Workspace, however, once you understand how to use workspace or G Suite, it's quicker and more responsive than Microsoft Office - and more flexible.

How was the initial setup?

I don't deal with the deployment or maintenance aspect of the solution. 

What other advice do I have?

I'd advise potential new users to just make sure that the functionality feature set will meet the needs of the organization and then make sure that the organization trains or at least enables the workforce with the resources they need to make the most out of the solutions.

I'd rate the product eight out of ten overall. I've mostly been pleased with its capabilities. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Abhishek Gowsika - PeerSpot reviewer
Business Operations Analyst at a tech services company with 1,001-5,000 employees
Real User
Sep 23, 2022
User-friendly with a good user interface and an easy setup
Pros and Cons
  • "The initial setup is very easy."
  • "I'm not sure if Google Drive has a customizing feature, however, if it did, then it would be better."

What is our primary use case?

I use it for mail purposes. I use Gmail and I use it for mailing people. I also use Google Slides for presentations and Google Sheets for data. It also has Google Docs, which I use for documents. 

What is most valuable?

Its user interface is great. It's user-friendly. You don't have to look for support when using it. 

Even the presentations and the docs, when you need formatting, it's all available there. Its reliability is very good and it syncs with the cloud. 

We can mutually work on a document. It's great for real-time editing. 

The initial setup is very easy.

What needs improvement?

I haven't come across any area that's really lacking. 

I'm not sure if Google Drive has a customizing feature, however, if it did, then it would be better. We'd like the flexibility of customizing the way you want it to look.

What do I think about the stability of the solution?

The solution is very stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. Its performance is good. 

What do I think about the scalability of the solution?

It is a very scalable product. If you need to expand, it's not hard. 

We might have about 90,000 people using the solution.

How are customer service and support?

I've never had to contact technical support. 

How was the initial setup?

The setup was very simple and straightforward. The deployment was on the cloud, so I did not have to do much. All I needed to do was activate the account to be set up and everything was on the cloud already. You just need a password and username to get started. 

What's my experience with pricing, setup cost, and licensing?

I don't deal with licensing. I can't speak to the exact cost. 

What other advice do I have?

I'm a customer and end-user.

I'm not sure which version of the solution we're using. 

I'd recommend the solution as it is very easy to use. I'd rate it a nine out of ten based on its user-friendliness and easy setup.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MansoorNathani - PeerSpot reviewer
Product & Migration Specialist at a computer software company with 501-1,000 employees
Real User
Jun 29, 2022
Excellent solution for document sharing
Pros and Cons
  • "We haven't had any issues with scalability - we have over a thousand employees, and G Suite just scales."
  • "Improvements to G Suite would be the ability to collaborate more easily and better quality video compression in Google Meet."

What is our primary use case?

I mainly use G Suite for collaboration, online meetings, document sharing, and email.

What is most valuable?

G Suite's most valuable feature is document sharing.

What needs improvement?

Improvements to G Suite would be the ability to collaborate more easily and better quality video compression in Google Meet. 

For how long have I used the solution?

I've been using G Suite Enterprise for about five years.

What do I think about the stability of the solution?

G Suite is very stable.

What do I think about the scalability of the solution?

We haven't had any issues with scalability - we have over a thousand employees, and G Suite just scales.

How was the initial setup?

The initial setup was straightforward.

What was our ROI?

We're seeing a good ROI as we use G Suite for many purposes.

What's my experience with pricing, setup cost, and licensing?

G Suite is affordable.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.