Google Workspace Reviews

We use G Suite to send daily operational emails for internal and external purposes.

If I'm addressing certain emails from banks — automatic emails, like OTP, etc. — I can create rules and forward that OTP to the specific email IDs. You can create rules and deliver mail to different groups using the forwarding feature. It's handy. If I'm getting a message from the bank about paycheck processing, I can forward it to every user who has asked about their paychecks. 

When I'm away, I can automatically forward my email to another user taking over for me. A copy of the email goes to the second user, so they can take action in my absence. Any case IDs or other emails related to organizational requirements go to second-level people.

The best feature in G Suite is Google Mail forwarding and the ability to create rules based on the subject line. I found it very useful, and you can store additional data in Google Drive. 

Google Mail's spam filter needs improvement. If I'm sending mail to another email user, sometimes it goes to the spam folder, and they won't know unless they check because they aren't seeing it in the primary inbox. They may miss important emails. At the same time, I'm receiving spam that shouldn't go to my inbox.

We've been dealing with G Suite and Google Mail for 10 years. 

G Suite is stable.

G Suite is scalable. You can add as much space as you want. We have more than 200 users working with it. 

We get technical support from a third-party provider, not Google, which is difficult to contact. That is one crucial area for improvement. Google should take care of this. They have a customer care number, but it isn't easy to get immediate service. Even though my company is a paid customer, we have to go through third-party vendors. We cannot contact Google when we have any issues. With Microsoft and other vendors, I can call them directly with any problems, but it's hard to contact Google when we need technical support. 

We used Yahoo Business Mail in the past, and they had the same problems with technical support as Google, but the storage costs were cheaper. It was 1 TB per user.  

The email setup is very easy. It took less than 10 minutes to create my email account and configure it. 

G-Suite is a costly investment, but it is better than other solutions in terms of features, functions, usability, and uptime. 

The license is based on the number of users, and it's annual. There aren't any additional costs. Sometimes we have automation people who need to access an email ID, so we allocate the old ID to the new employee. 

I have other solutions also, but they're not a user-friendly as Google Mail. Some of the features I wanted weren't present, so I didn't recommend these solutions for my organization.

I rate G Suite nine out of 10. It is pretty good. Aside from a few small things, I don't have any issues.

I mainly use G Suite for keeping notes and the calendar. I also use the productivity tools or applications that belong to G Suite and the free email service as well as the Chrome browser to search Google. 

Everything is synchronized across every single device you use to access G Suite. That is why we like it. Also, the apps are intuitive, easy to use, and highly responsive. Gmail and the Chrome browser are the two tools we use the most. We also use Google Drive to upload and store files online. 

Many of the other tools are useful. I often access YouTube for personal use, but I seldom use Google Maps because I prefer Waze. Instead, I use the translator and the tool for managing photos. I use Google Keep for taking notes and also Meet because, in the business world, you need to use various tools to host web conferences with customers, vendors, and for personal use. I don't use Google Hangouts, though.

I think Meet is not as well-positioned as Zoom. That application needs to be enhanced to make it more feature-rich and easy to use. It's easy and has all the essential features, but it's not as popular as Zoom. And I think Google Translate could add more features. For example, it could be integrated when typing in a document or a web browser like Grammarly. I use Grammarly to review the way I write English, and the services included in Grammarly are excellent. Or translation features could be embedded in all the Google applications. It would also be helpful to use translation offline when you are using a desktop, tablet, or cellphone that can't access the web.

For years, everyone has been expecting Google to add a real-time AI interpreting service where you can speak in your language, and Google translates it into other languages for other users. For example, you have a cellphone or web instant messaging integrated with free phone service. They could also use translation services to make it easier to communicate among people because not everyone knows exactly different languages. So I can speak in Spanish, and you understand me in English because you listen to me in English. And if you need to ask something because you are not clear about anything that I said, you can ask a question in your language, and I listen to you in my language.

It would be an excellent service for Google. They already have a global scope and their own platform. Google has an advantage because it is at the top of the internet services. They aren't the leader in all services, but they are well-positioned as the top searching engine. Google could seize other opportunities to develop and deploy some other services we are hoping for and make things easier for everybody.

I don't know precisely how long, but we've been using G Suite for years. I think we've been using it since Google launched those services — before Google started branding this set of apps G Suite. I don't know when they decided to bundle their solutions into G Suite and Plus. Google is the leading provider of internet services, so of course, I use applications from Google.

G Suite's performance is good. It's highly stable.

Google has many data centers, and their services are in their cloud. The performance in all of their applications is excellent. I can't say a bad word about G Suite.

I haven't ever needed to use Google support because everything works. I don't remember when Google has locked a service or went down due to a bug. So I think they produce excellent applications. They have an excellent approach to quality, testing, and user satisfaction. Google keeps things as simple as possible.

G Suite applications are all web-based, so you do not have to download anything. It's simple compared to some other products. 

I rate G Suite nine out of 10. I highly recommend it. Google email services have been helpful for us. I worked for the second-largest public university in Costa Rica, and there was a need to have thousands of active email addresses. It's complex to configure all of them yourself and maintain an email server. Google email offered an effortless way to implement the email for more than 20,000 different addresses that needed to be opened every year. I would say Google Mail must be the most used application globally. Google Mail is a great application, and the service is suitable for personal or enterprise use.

I mainly use it for interaction with customers. For internal use, we mostly use Slack. There's hardly any email internally. External emails, however, require Gmail.

I like everything that Google does. They have good products.

It's easy to use.

The solution is stable.

The scalability is good. 

It's smarter than I am. There are always more features that I need to explore.

I'm happy with its current integration capabilities. 

The solution could always be more secure, although that doesn't affect me so much.

The next trend in email is automation, as email becomes hard when you need to do maintenance, put in the files, and remember where you put stuff. Automation can take away the noise, so to speak. 

That said, for us, since a lot of the communication is done on Slack, email is not used as much anymore. It used to be distribution lists and it was difficult to maintain the inbox. However, now, using Slack, it's not a big issue anymore.

I've been at my current company for about three months and have used it since then.

The stability of G-suite is good. There are no bugs or glitches. There is no crashing or freezing. It's reliable. 

The solution is very scalable. If you need to scale up, you can do so with Google. 

We don't have a lot of users. We're a small company. It's probably close to a hundred users in total. 

I've never been in touch with technical support. I haven't had any issues. Therefore, I would not be able to rate the level of service they provide. 

I used Office 365 before. I can't say that there's a major difference between the two options, or that one is good and one is bad. They're both very good, very advanced.

As it's a cloud-based solution, there isn't really an implementation that happens. It's very simple and straightforward to start using it. 

I don't know how much it costs due to the fact that I'm just a user. I'm a sales guy, I'm not the IT guy. I don't handle any aspect of licensing.

Our company is a client and an end-user. We don't have a business relationship with Google. 

As we are using the cloud version of the solution, we're always on the latest version of the product.

I'd rate the solution at a nine out of ten. It does what it needs to do in a very good way, so it gets a high mark from me.

I am using G Suite Enterprise for a messaging platform and identity service.

The solution could improve the Google Cloud identity login to laptops that sometimes do not work. The collaboration for Google sites, they are not equivalent to others, such as Sharepoint. 

In an upcoming release, self-services, identity governance, and overall features could improve. Additionally, there should be a feature to allow users to connect to Password Anywhere to manage their passwords, such as password resetting. All these features are already provided by Microsoft Office 365 and they are leading in these areas.

I have been using G Suite Enterprise for approximately five years.

This solution is stable.

G Suite Enterprise is scalable.

The support could improve for Google platforms. For example, there could be better videos or tutorials. The technical support is not as good as what is provided by Microsoft. For example, when the Google cloud identity service does not log a user in, the technical documents and the support pass the blame onto the laptop manufacturer. They are avoiding responsibility for the integration.

The setup is usually easy.

The main challenge regarding startups with identity services is you could be on a platform that works well but the services are expensive. For example, Microsoft Azure costs approximately $30 per user which is expensive. You end up choosing a different platform, such as G Suite Enterprise because it is priced reasonably and is less expensive than other solutions.

When evaluating Google, Microsoft SharePoint, and Microsoft Azure identity services, I have found Azure is the best.

I rate G Suite Enterprise an eight out of ten.

Our primary use case is for emails, document creation, managing and storing documents, and using the administration console for managing user access. I'm the founder and a partner in the company and we are customers of G Suite Enterprise. 

This is quite a typical solution in the sense of the standup email functionality. The convenience is being able to collaborate on Google docs at the same time on the same document without any issues figuring out which is the latest version. I also like the integration of documents, Google Drive and Gmail. We use Google Meet, and obviously Google Calendar. It's a good integrated environment and I use all the different components. The collaboration functionality in the cloud and in terms of working on documentation makes it all very convenient. It satisfies our needs as a small startup company that has quite ad hoc usage.

The administration aspect, including the UI and implementation, could be simplified and made more user friendly. I have one integration issue which is when you reply to an email, there is no option to create an event, which is something you get in Outlook. Events need to be created separately, which is unnecessary, and that's one specific point that recently caught my attention. 

I've been using this solution for a few months. 

This is a reliable solution.

I haven't had the chance to scale because we are only three users with a small number of files to manage, but I wouldn't expect any issues. 

We have never communicated with support to date, but my perception is that it's not very easy to reach out, meaning that they don't have a straightforward way of calling or chatting and contact is usually by email. There is a lot of documentation online so if there's any problem, issue or question, you google it, and try to find the answer on their technical documentation.

I found the initial setup not very logical, the way the administration consults are done, it's a little complicated. I know this is very straightforward in Outlook. In a practical sense, the set up was easy. We just created the users within our organization, set up their email addresses, the permissions access, and it was fine. It took a few hours and it's on cloud so we didn't need to install anything, we just had to configure, set up users, give permission for the subscriptions, that was it.

In just a few minutes we were able to set up the email, storage, and have the tools to create and manage documents. We have conferencing software so everything is available immediately in a few clicks. You save a lot of time not having to configure all these things separately, it's in one package and on the cloud. I see that as ROI, because we don't need to spend time on tedious administrative tasks.

This solution is subscription based. We took an annual subscription which costs less than a monthly one. It was pretty affordable. We were choosing between Microsoft and Google. I don't remember which one was more expensive. I think Google was cheaper, and if I'm not mistaken, the price was $6 per user, per month. I'm not aware of any additional costs. 

If you're in a similar situation to us, with a small company, especially a startup or maybe a small team that needs to manage their corporate email, team email, their documents, and have access to some web-conferencing software and so on, it's a good tool. It takes a few minutes and you're set up, with all the infrastructure. We were creating our own domain to create our corporate emails and we could have gone for Microsoft or Google. My preference would have been Microsoft, but for some reason, from our country, that wasn't an option. For user experience, G Suite is still a good solution. 

I'm a customer of G Suite Enterprise and a user.

Personally, I find that Google meetings and the Hangout application are much easier to use than Microsoft Teams. If I send a customer a Zoom invite or a Google Hangouts invite, it's easier than joining a Teams meeting where an alternative account of mine might be chosen causing confusion. It means I have to close the program, exit everything, restart, log into the correct email address, and then rejoin. It's complicated. Hangouts is easy, and if you have more than one Google account, you can choose which account you wish to use. These days, more people work for more than one company, so it makes sense to be able to switch between accounts, depending on who you're engaging with.

I'd like to see some changes; working with images inside a doc can sometimes be irritating because it doesn't move the way you'd like. It lacks an auto-fill feature and when you drag down a number, it doesn't auto-fill. Alternatively, it assumes you want to add a digit onto a value that you don't really want. Microsoft has a copy option where you don't auto-fill, Google Sheets doesn't have that feature. The solution has a complicated licensing structure and it's expensive, especially for small businesses. Their Word and Excel packages are not as powerful as Microsoft, but not everybody needs that. 

I've been using this solution for three years. 

It's stable, I haven't had any bugs or issues. They're on top of it. 

Licensing is complicated, you can't just buy a license and have access to all the packages. You buy a license and get five packages, but then if you need something else it requires another license, it's annoying. I understand why they do it but as a small company, you might want to use the video once or twice a year and it requires purchasing a license for a year just for that. A per-use fee would be better. 

This solution has everything you need. It's got search features, it's got reliable storage, card features it's got quick thinking, it's awesome. 

I rate this solution an eight out of 10. 

Our administrator has it set up so that we can share the Calendar and Gmail, we can send Gmail outside, but we cannot include any outsiders in the documents. It is possible to change that, but that's the way our administrator has set it up, that it's totally a private environment.

We use Gmail, we use Calendar, we use Drive and Drive includes presentations, although their presentations aren't great, documents and spreadsheets, workbooks, which are multiple spreadsheets. I think that's it. But the presentation is not great so we don't use it very much.

The document sharing in which multiple people can work on the same document. To go along with that is the archiving of documents. If you mess up a document, it's easy to go get a previous version.

The problem with the presentation is that if you upload a Microsoft PowerPoint presentation and you convert it to Google presentation, the slides or pictures, their images are not editable. You can't edit the slides that you brought in. They're just images.

That's a big defect in this. That's why we almost never use it because it converts Microsoft slides into pictures.

Another thing that would be nice is to have more storage because each person has 15 gigabytes and I just hit 90% again. Then I have to go in and delete a bunch of emails and I hate losing my old emails, but I don't have any choice. That's the limitation. 

I have been using it for nine years since I've been at my company.

As far as stability, it's 100% stable. I've never seen it ever fail in any way.

There are around 60 users who use it. We use it constantly 24/5, we're not open on the weekends. We have around the clock shifts. So it's in use all the time.

There's no maintenance required. I think this latest change the administrator made was probably the first change he's made in two years. 

I wasn't there for the setup but I know the guy who's the administrator and I'm sure he had to make a bunch of selections like the one I mentioned earlier that ours is private. Our documents are private. We can't share outside the company. 

Recently on Calendar, it kept trying to put us to assume that any event was a Google meeting. It's Google's product. It's called Google Meet. Of course, we can use Meet, which used to be called Hangouts. And we do once in a while, we use Google Hangouts if our other chat system is down. But when you set up a meeting the default was to put us into Google Meet. Then if we were using some other tool, people would get confused. They'd say, "Well, is the meeting on Google Meet or is it on GoToMeeting or is it on Zoom?" Et cetera. So our administrator recently changed it so that that default is not there. And so if you want Google Meet, you have to select it. I would say probably when he initially set it up, it might've taken him half an hour to find out what people wanted and then put in the selections- 30 minutes maybe.

I would rate it an eight out of ten. 

Google is trying to implement a telephone system on top of it. I would say, wait and see, because that's a new product, and wait and see if it's going to work and if it's going to cause you problems.

The product is user-friendly and knows how to appeal to a user. Google Docs accepts some of our requirements. Its most valuable feature is performance. The product's integrations are good.  

Google Workspace needs to be more flexible, like Microsoft Excel. 

I have been using the product for a couple of years. 

My company has 400 users. 

The tool's deployment is easy. It is a cloud solution, and you must just log in to use it. You need a team of ten resources to deploy it. 

Google Workspace's deployment can be done in-house. 

We have enjoyed benefits like time, money, data acquisition, and records with the tool's use. 

The solution is expensive. 

I rate Google Workspace an eight out of ten. The product has a high level of security and I haven't encountered any kind of violation.