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reviewer2071371 - PeerSpot reviewer
Senior ERP System Admin at a manufacturing company with 51-200 employees
Real User
It's easy to control the admin settings, but the price is too high
Pros and Cons
  • "It's easy to control the admin settings, like updating the SDS, NIK, etc. I"
  • "I don't recommend Google Workspace to others. It's expensive. Also, Google doesn't have enough oversight on their partners, so you will face some difficulties dealing with them instead of directly with Google."

What is most valuable?

It's easy to control the admin settings, like updating the SDS, NIK, etc. I

What needs improvement?

I don't recommend Google Workspace to others. It's expensive. Also, Google doesn't have enough oversight on their partners, so you will face some difficulties dealing with them instead of directly with Google.

For how long have I used the solution?

I have worked at this company for three years, but they have used Google Workspace for more than 10 years. 

What do I think about the stability of the solution?

I rate Google Workspace seven out of 10 for stability.

Buyer's Guide
Google Workspace
September 2025
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,497 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I rate Google Workspace five out of 10 for scalability.

How are customer service and support?

I rate Google support eight out of 10. When we were having issues with security and email, they were perfect. 

How would you rate customer service and support?

Positive

How was the initial setup?

Deploying Google Workspace is straightforward. We deployed in-house with two IT staff.

What was our ROI?

Google Workspace isn't worth the money.

What's my experience with pricing, setup cost, and licensing?

I rate Workspace 1 out of 10 for affordability. We pay a yearly license

What other advice do I have?

I rate Google Workplace seven out of 10. It's useful for enterprises of any size.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sheila  V. - PeerSpot reviewer
President at a tech services company with 51-200 employees
Real User
Easy to deploy, user-friendly, and accessible from anywhere and from any device
Pros and Cons
  • "What I like most about Google Workspace is the Google Drive app because you can easily access it from anywhere and from any device. I also find the solution easy to use. It's user-friendly."
  • "What needs improvement in Google Workspace is the Google Drive app, in particular, making the process of finding the shared and most used files and folders easier. The first time you get an invite to view a file or folder in Google Drive and you view that folder or file, it's pretty easy, but the next time you try to access it again, sometimes, it's a bit difficult to find what was shared with you. An additional feature I'd like to see in Google Workspace is the option to un-send messages in Gmail. Microsoft has a message recall feature, and this isn't available in Gmail, so it's the feature I'd like to be added to Gmail."

What is our primary use case?

We've been using Google Workspace mostly for emails. We've also been using it for collaboration purposes.

What is most valuable?

What I like most about Google Workspace is the Google Drive app because you can easily access it from anywhere and from any device. I also find the solution easy to use. It's user-friendly.

What needs improvement?

What needs improvement in Google Workspace is the Google Drive app, in particular, making the process of finding the shared and most used files and folders easier. The first time you get an invite to view a file or folder in Google Drive and you view that folder or file, it's pretty easy, but the next time you try to access it again, sometimes, it's a bit difficult to find what was shared with you.

An additional feature I'd like to see in Google Workspace is the option to un-send messages in Gmail. Microsoft has a message recall feature, and this isn't available in Gmail, so it's the feature I'd like to be added to Gmail.

For how long have I used the solution?

I've been using Google Workspace for more than five years now.

What do I think about the stability of the solution?

Google Workspace is a stable solution. There was only one instance when I couldn't access it, and the whole world couldn't access it as well, so overall, I find Google Workspace to be a very stable solution.

What do I think about the scalability of the solution?

Google Workspace is a very scalable solution.

How are customer service and support?

I didn't directly interact with the Google Workspace technical support team, but I'm not aware of any concerns about the support, so it's okay. At the moment, there's no problem with Google Workspace support.

How was the initial setup?

Setting up and deploying Google Workspace is easy as it's done on the web. It's a simple process, and on a scale of one to five, with one being difficult and five being easy, I'm rating the setup and deployment of Google Workspace a five.

What's my experience with pricing, setup cost, and licensing?

I can't recall the exact pricing per user for Google Workspace, but I know it's not that expensive. I'm in a mid-sized company that's able to maintain and afford Google Workspace, so it has competitive pricing, and I would rate its price as four out of five.

Which other solutions did I evaluate?

I used Microsoft as well, but I prefer Google Workspace because of its ease of use and accessibility.

What other advice do I have?

My company has around one hundred fifty users of Google Workspace.

I'm rating Google Workspace eight out of ten.

My company is a customer of Google Workspace.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Google Workspace
September 2025
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,497 professionals have used our research since 2012.
MansoorNathani - PeerSpot reviewer
Product & Migration Specialist at a computer software company with 501-1,000 employees
Real User
Excellent solution for document sharing
Pros and Cons
  • "We haven't had any issues with scalability - we have over a thousand employees, and G Suite just scales."
  • "Improvements to G Suite would be the ability to collaborate more easily and better quality video compression in Google Meet."

What is our primary use case?

I mainly use G Suite for collaboration, online meetings, document sharing, and email.

What is most valuable?

G Suite's most valuable feature is document sharing.

What needs improvement?

Improvements to G Suite would be the ability to collaborate more easily and better quality video compression in Google Meet. 

For how long have I used the solution?

I've been using G Suite Enterprise for about five years.

What do I think about the stability of the solution?

G Suite is very stable.

What do I think about the scalability of the solution?

We haven't had any issues with scalability - we have over a thousand employees, and G Suite just scales.

How was the initial setup?

The initial setup was straightforward.

What was our ROI?

We're seeing a good ROI as we use G Suite for many purposes.

What's my experience with pricing, setup cost, and licensing?

G Suite is affordable.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer917994 - PeerSpot reviewer
Founder Director at a renewables & environment company with 1-10 employees
Reseller
Affordable communications and collaborations solution
Pros and Cons
  • "Valuable features of the solution are that it's simple and effective."
  • "To a degree, the project management service could be improved."

What is our primary use case?

My main use case for the solution is communications and to extend collaboration mostly around spreadsheets and a few groups, but mainly just to get teams on. We're working with fairly small teams, so I don't need a complex project management system at this stage. More and more I'm looking at using ClickUp somewhere down the line.

What is most valuable?

Valuable features of the solution are that it's simple and effective. The thing that I use most is access to documentation and being able to download a print; those are handy features for what I do. In general, basic communication administration.

What needs improvement?

To a degree, the project management service could be improved. I see the product is picking up task management specifically and we're trying to move away from emails as far as possible, but still sticking to the task management aspect.

Another area of improvement would be on the conversation side if you use the chat functions; it's a bit all over the place. But it again comes back towards the project management side, or rather workflow. To me, everything is a project, that's how I approach that.

For how long have I used the solution?

I've been using G Suite since it was Google apps, and that was around 2009.

What do I think about the stability of the solution?

The stability is fine. I would rather think the local networks are falling apart, so the response times are sometimes slow, but it's not really Google related, it's network related.

What do I think about the scalability of the solution?

The scalability is fine. I've got one site with 50 users, so scalability doesn't really matter that in that environment. On the Google apps platform, it doesn't matter if you have one, or 10, or 100 users really, because each user is just functioning on its own space.

How are customer service and support?

I have not needed Google support in the reseller environment. I once needed to recover a Gmail address, which somebody created for a company and then disappeared, so there's quite a lot of information on there. And Google actually didn't help me, we had to find another way to recover it.

Which solution did I use previously and why did I switch?

Prior to using G Suite, I used to run quite large projects on Microsoft Project. But that was before cloud was really involved.

How was the initial setup?

The initial setup is straightforward. To integrate apps into G Suite is actually fairly simple. We're fortunately not sitting with a lot of disparate systems. I add one project and then I use IT to sync.

What's my experience with pricing, setup cost, and licensing?

I would say the pricing is very affordable. To me it's cheaper to run a couple of users in a Google platform than what it would be with Microsoft Exchange. But of course, you've got Microsoft Cloud now, so I'm using that as well because clients require that.

What other advice do I have?

When considering G Suite, the key is moving from the old environment, Outlook, or whatever the case might be. I wouldn't use Outlook. I would just stick to the Google interface. But my advice is, if you want change, you've got to plan properly because you'll use it often. That is probably the biggest challenge.

I sell the product, and I would recommend it. I would rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer1684239 - PeerSpot reviewer
Partner at a consultancy with 1-10 employees
Real User
Allows you to co-work with colleagues simultaneously
Pros and Cons
  • "personally prefer to use G Suite applications, such as Gmail, Slides, and Sheets, because they give you the freedom to share the document you're editing and co-work with other colleagues simultaneously."
  • "We've had difficulty using PowerPoint files in G Suite. PowerPoint has some functions that are not available in G Suite, so when you convert from PPTX to the Slides format, they don't work."

What is our primary use case?

I work for a consultancy and conduct research for my customers. We are using G Suite to track activities and write some memos. 

What is most valuable?

I personally prefer to use G Suite applications, such as Gmail, Slides, and Sheets, because they give you the freedom to share the document you're editing and co-work with other colleagues simultaneously. However, some of my colleagues favor Microsoft PowerPoint and other user-based applications. 

What needs improvement?

We've had difficulty using PowerPoint files in G Suite. PowerPoint has some functions that are not available in G Suite, so when you convert from PPTX to the Slides format, they don't work. Also, you might be missing some fonts or pictures too. To stay competitive, Google needs to make G Suite more compatible with PowerPoint.

For how long have I used the solution?

We've been using G Suite since our company was founded one year ago.

How are customer service and support?

I have not had any significant problems, so I haven't had a chance to contact support. I would only need support if I had to change the password, but this rarely happens. 

How was the initial setup?

Setting up Google is no problem. You create an email. That's it. So it works everywhere. We didn't have to do anything else. 

What other advice do I have?

I rate G Suite nine out of 10. If it weren't for G Suite's compatibility problems with PowerPoint, I would rate it a perfect 10. PowerPoint files are often broken when we convert. Nevertheless, I recommend that companies use cloud-based applications as much as possible. PowerPoint doesn't allow you to cooperate with other colleagues simultaneously. That's the deciding factor. On a desktop solution, it's hard to pull together a project with multiple parts where one person is working on each. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
General Manager at Kaleyra
Real User
Top 20
Stable, scalable, and easy setup
Pros and Cons
  • "G Suite Enterprise is scalable."
  • "The solution could improve the Google Cloud identity login to laptops that sometimes do not work. The collaboration for Google sites, they are not equivalent to others, such as Sharepoint."

What is our primary use case?

I am using G Suite Enterprise for a messaging platform and identity service.

What needs improvement?

The solution could improve the Google Cloud identity login to laptops that sometimes do not work. The collaboration for Google sites, they are not equivalent to others, such as Sharepoint. 

In an upcoming release, self-services, identity governance, and overall features could improve. Additionally, there should be a feature to allow users to connect to Password Anywhere to manage their passwords, such as password resetting. All these features are already provided by Microsoft Office 365 and they are leading in these areas.

For how long have I used the solution?

I have been using G Suite Enterprise for approximately five years.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

G Suite Enterprise is scalable.

How are customer service and technical support?

The support could improve for Google platforms. For example, there could be better videos or tutorials. The technical support is not as good as what is provided by Microsoft. For example, when the Google cloud identity service does not log a user in, the technical documents and the support pass the blame onto the laptop manufacturer. They are avoiding responsibility for the integration.

How was the initial setup?

The setup is usually easy.

What's my experience with pricing, setup cost, and licensing?

The main challenge regarding startups with identity services is you could be on a platform that works well but the services are expensive. For example, Microsoft Azure costs approximately $30 per user which is expensive. You end up choosing a different platform, such as G Suite Enterprise because it is priced reasonably and is less expensive than other solutions.

Which other solutions did I evaluate?

When evaluating Google, Microsoft SharePoint, and Microsoft Azure identity services, I have found Azure is the best.

What other advice do I have?

I rate G Suite Enterprise an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer1349643 - PeerSpot reviewer
Head IT at a computer software company with 51-200 employees
Real User
A stable solution with an easy set up and self reliant integration
Pros and Cons
  • "The solution is stable."
  • "Our users have faced an issue with increasing their email quotas over the last three months."

What is our primary use case?

We are using the latest update of the solution. We use it on Windows and are now using it on Windows 10. We utilize the latest version. 

We are using all the basic features and have already hosted for three domains. 

What is most valuable?

The solution serves our needs. We do not use any of Google G Suite's development products. As such, it is good for us. 

What needs improvement?

The pricing is very high, although I cannot tell if this is the result of the Indian vendors artificially inflating it. We are talking about 2,500 per year for each mailbox, which is very high. 

Also, our users have faced an issue with increasing their email quotas over the last three months. When they tried to bring this about they simply lost out on the money they remitted on their credit or debit cards. I feel this to be a very bad practice. 

We have not encountered any support when it comes to such issues. While we have escalated to their email address, we have found this procedure to be very complicated. It took a week's time to receive a response from when we submitted all the relevant details and it is still not clear if the money has been refunded. 

For how long have I used the solution?

I have been using G Suite Enterprise for almost seven years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Scalability is always on the high side.

How are customer service and technical support?

We have not been satisfied with the technical support. 

How was the initial setup?

The initial setup was very easy.

What about the implementation team?

We did the integration on our own, without the assistance of a vendor or integrator. We had no issues, as the implementation and deployment teams are very good. 

What's my experience with pricing, setup cost, and licensing?

The very high pricing is what brings down my rating of the solution from a ten to an eight. 

Also, they only contact a person at the time of renewal, at which point they are very rigid with the price. No negotiation is permitted whatsoever. A person can only be certain that his money will be consumed, but has no such guarantee about the quota being increased.

What other advice do I have?

We are not seeking new requirements or additional features. Our things work fine. Sharing is there and the conferencing is going on. We encounter no difficulties with the features we use. 

Our company has around 215 users who are making use of the solution. 

I would recommend the solution to others and have done so with many people who have contacted me. 

I rate G Suite Enterprise as an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Lourika Vlietstra - PeerSpot reviewer
Senior Project Manager / Project Director at three6five network solutions
Real User
Top 5
Great search features, reliable storage, and it's quick thinking
Pros and Cons
  • "Good search features, reliable storage, and quick thinking."
  • "Expensive with a complicated licensing structure."

What is our primary use case?

I'm a customer of G Suite Enterprise and a user.

What is most valuable?

Personally, I find that Google meetings and the Hangout application are much easier to use than Microsoft Teams. If I send a customer a Zoom invite or a Google Hangouts invite, it's easier than joining a Teams meeting where an alternative account of mine might be chosen causing confusion. It means I have to close the program, exit everything, restart, log into the correct email address, and then rejoin. It's complicated. Hangouts is easy, and if you have more than one Google account, you can choose which account you wish to use. These days, more people work for more than one company, so it makes sense to be able to switch between accounts, depending on who you're engaging with.

What needs improvement?

I'd like to see some changes; working with images inside a doc can sometimes be irritating because it doesn't move the way you'd like. It lacks an auto-fill feature and when you drag down a number, it doesn't auto-fill. Alternatively, it assumes you want to add a digit onto a value that you don't really want. Microsoft has a copy option where you don't auto-fill, Google Sheets doesn't have that feature. The solution has a complicated licensing structure and it's expensive, especially for small businesses. Their Word and Excel packages are not as powerful as Microsoft, but not everybody needs that. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

It's stable, I haven't had any bugs or issues. They're on top of it. 

What's my experience with pricing, setup cost, and licensing?

Licensing is complicated, you can't just buy a license and have access to all the packages. You buy a license and get five packages, but then if you need something else it requires another license, it's annoying. I understand why they do it but as a small company, you might want to use the video once or twice a year and it requires purchasing a license for a year just for that. A per-use fee would be better. 

What other advice do I have?

This solution has everything you need. It's got search features, it's got reliable storage, card features it's got quick thinking, it's awesome. 

I rate this solution an eight out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.