It's easy to control the admin settings, like updating the SDS, NIK, etc. I
Senior ERP System Admin at a manufacturing company with 51-200 employees
It's easy to control the admin settings, but the price is too high
Pros and Cons
- "It's easy to control the admin settings, like updating the SDS, NIK, etc. I"
- "I don't recommend Google Workspace to others. It's expensive. Also, Google doesn't have enough oversight on their partners, so you will face some difficulties dealing with them instead of directly with Google."
What is most valuable?
What needs improvement?
I don't recommend Google Workspace to others. It's expensive. Also, Google doesn't have enough oversight on their partners, so you will face some difficulties dealing with them instead of directly with Google.
For how long have I used the solution?
I have worked at this company for three years, but they have used Google Workspace for more than 10 years.
What do I think about the stability of the solution?
I rate Google Workspace seven out of 10 for stability.
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What do I think about the scalability of the solution?
I rate Google Workspace five out of 10 for scalability.
How are customer service and support?
I rate Google support eight out of 10. When we were having issues with security and email, they were perfect.
How was the initial setup?
Deploying Google Workspace is straightforward. We deployed in-house with two IT staff.
What was our ROI?
Google Workspace isn't worth the money.
What's my experience with pricing, setup cost, and licensing?
I rate Workspace 1 out of 10 for affordability. We pay a yearly license
What other advice do I have?
I rate Google Workplace seven out of 10. It's useful for enterprises of any size.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product & Migration Specialist at a computer software company with 501-1,000 employees
Excellent solution for document sharing
Pros and Cons
- "We haven't had any issues with scalability - we have over a thousand employees, and G Suite just scales."
- "Improvements to G Suite would be the ability to collaborate more easily and better quality video compression in Google Meet."
What is our primary use case?
I mainly use G Suite for collaboration, online meetings, document sharing, and email.
What is most valuable?
G Suite's most valuable feature is document sharing.
What needs improvement?
Improvements to G Suite would be the ability to collaborate more easily and better quality video compression in Google Meet.
For how long have I used the solution?
I've been using G Suite Enterprise for about five years.
What do I think about the stability of the solution?
G Suite is very stable.
What do I think about the scalability of the solution?
We haven't had any issues with scalability - we have over a thousand employees, and G Suite just scales.
How was the initial setup?
The initial setup was straightforward.
What was our ROI?
We're seeing a good ROI as we use G Suite for many purposes.
What's my experience with pricing, setup cost, and licensing?
G Suite is affordable.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Google Workspace
August 2026
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
912,006 professionals have used our research since 2012.
Sales Director at Kentik
It has an open API so it can integrate with just about any open system
Pros and Cons
- "Google integrates well with our system. G Suite has an open API, so you can connect any open system with Google capable of working with API. This is the main reason we use it."
- "Some people complain that Google Mail is inflexible. It was advanced 10 years ago, but other solutions are cleaner and clearer."
What is our primary use case?
We have about 200 people at our company using all aspects of G Suite, from Google Drive to Gmail.
How has it helped my organization?
Accessing G Suite is super flexible. You can use it wherever you are on any device.
What is most valuable?
Google integrates well with our system. G Suite has an open API, so you can connect any open system with Google capable of working with API. This is the main reason we use it.
What needs improvement?
Some people complain that Google Mail is inflexible. It was advanced 10 years ago, but other solutions are cleaner and clearer.
For how long have I used the solution?
I've been using G Suite for about three years.
What do I think about the stability of the solution?
G Suite is stable. It runs perfectly. Google has servers all over the world.
What other advice do I have?
I rate G Suite nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Partner / Owner Executive at a tech services company with 11-50 employees
Centralized, versatile solution with excellent integrations and security
Pros and Cons
- "We value the collaboration levels that are offered. Having everything integrated in a single platform is a dream come true for us."
- "I believe that Sheets could have a more functional and user-friendly interface. Google Sheets currently lacks macros and cross file links which can be found in Excel."
What is our primary use case?
I use this solution in a variety of different cases i.e. emailing, audio and video conferencing, sharing files, etc.
How has it helped my organization?
The solution offers great integration and security, better than Microsoft in my opinion.
What is most valuable?
We value the collaboration levels that are offered. Having everything integrated in a single platform is a dream come true for us.
What needs improvement?
I believe that Sheets could have a more functional and user-friendly interface. Google Sheets currently lacks macros and cross-file links that can be found in Excel.
For how long have I used the solution?
I have been using this solution for almost five years now.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution, we have some customers who install G Suite for thousands of users and have no had any issues.
How are customer service and support?
We have only needed to contact support twice over the last five years and have no complaints with them.
Which solution did I use previously and why did I switch?
We were originally using Microsoft but we switched for security reasons. We faced many spam attacks on the Microsoft platform and Google offered spam filters which were attractive to us so we decided to migrate everything there.
Overall, Google beats Microsoft on the price, performance, and security features.
How was the initial setup?
The initial setup was straightforward and took just a couple of days to deploy within the whole company.
What about the implementation team?
We implemented the solution ourselves.
What was our ROI?
We have seen high ROI.
What's my experience with pricing, setup cost, and licensing?
The overall cost is very reasonable when considering all of the security features that you are receiving. It is a bit more expensive than our localhost and/or other hosting companies that are available on the market, but it is worth it.
What other advice do I have?
I would highly recommend this solution, it is a no-brainer that this is one of the best cloud platforms available. The only reason you should not go with G Suite is if you have some strict regulations to keep everything on your local devices or within your local network.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Consultant/System Analyst at a tech vendor with 51-200 employees
Secure, collaborative platform that is easy to use, and has a good online community
Pros and Cons
- "The email is excellent."
- "In terms of collaboration and simple ease of use, I think Google is good."
- "The UI could be more graphic and sassy, but otherwise, it is quite functional."
What is our primary use case?
In terms of IT tools, we basically use Google Enterprise Solution to set up most of our services in Azure, whereas we use Azure Portal to set up all the VM, network, security, and everything else on it. Everyone is on remotely, in the system. We are using Google Chrome Enterprise for our email network, email link, and many of the apps there.
Email is one of the most important items, the others are collaboration, conferencing, and meetings. There would be more conferencing at meetings. Those are the main scenarios in which we use it.
What is most valuable?
The email, we believe, is what we like best. The email is excellent. It is simple to locate the information. We use it because it came from Microsoft Outlook, and the way Google tags information is very simple and easy to use.
Once you start using the collaborative platform in terms of creating the Excel document, both of us can be looking at the same time, they have a meeting look at the document, you and I can work on it at the same time, which is fantastic.
We have a team of people working on these. In terms of collaboration, and simple ease of use, I think Google is good. There isn't much you need to work on in terms of security; it's pretty good in terms of how to be secure, ensuring that no one can hack the system, and so on. It appeared to be working well for us. We are also pleased with the enterprise support.
The space they provide is fantastic.
There is no such thing as being difficult to use.
What needs improvement?
The UI could be more graphic and sassy, but otherwise, it is quite functional.
For how long have I used the solution?
We started working with G Suite Enterprise last year.
What do I think about the stability of the solution?
I can only recall one or two occasions when we lost access to Gmail. Aside from that, I haven't had any problems with that system. It is very stable.
How are customer service and support?
I have never had to use technical support. The system is pretty simple to use.
With controlling the various groups, I never have to go into it. The integration with Google Drive and all those features in both sharing documents is very simple, as is creating a site to support different teams. I haven't reached that point where I have to contact support. They also have a lot of people, and a lot of videos to view and make it pretty simple.
I haven't had a reason to contact them. There is a good online community base for people who use these tools.
Which solution did I use previously and why did I switch?
In terms of time, I'd say that it has been more than a couple of years since we used Google Chrome Enterprise. We swapped because of the number of people we have on the Enterprise, and I believe we started putting it on it last year to enable the network and securities.
How was the initial setup?
The initial setup is pretty straightforward and simple.
Security-wise, grouping people, creating permissions, and so on are all very simple. Very simple to use
What's my experience with pricing, setup cost, and licensing?
In terms of pricing, I don't deal with that area because it's on the outside. I just basically recommend the solutions we are using.
I am not aware of the pricing, other than I believe it is comparable to the majority of the system, but because we have been using it for so long, switching from one to the other is difficult.
The pricing is comparable, it's pretty decent. This is why we have been using this solution and haven't switched to anything else.
What other advice do I have?
Before implementing it has to be appropriate for the model. Our thing is that there are a lot of us, and our work is done remotely. It has to be a good fit for how we do things. It all depends on how the enterprise is run. For us, it is extremely effective, mainly because of the collaboration, especially, because both of us are not in the same office talking. Having this collaboration is fantastic.
I would rate G Suite Enterprise a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Caribbean Territory Manager at a computer software company with 51-200 employees
You can work seamlessly with any of your colleagues on the same document
Pros and Cons
- "The most valuable part of G Suite is the integration among all of the components. It's also highly reliable because it's always available. And G Suite's ability to collaborate on all the standard office tools has no rival. It's amazing because you can work seamlessly with any of your colleagues on the same document."
- "The most valuable part of G Suite is the integration among all of the components."
- "G Suite could offer something a little more solid in terms of chat — something that is a little more like Slack and integrates with everything. But, unfortunately, the chat is very basic there. It doesn't offer that many features and feels like it doesn't belong there."
What is our primary use case?
We use G Suite for email, spreadsheets, producing documents, presentations, chat, and notes.
What is most valuable?
The most valuable part of G Suite is the integration among all of the components. It's also highly reliable because it's always available. And G Suite's ability to collaborate on all the standard office tools has no rival. It's amazing because you can work seamlessly with any of your colleagues on the same document. It's perhaps the single greatest feature that that tool has.
What needs improvement?
G Suite could offer something a little more solid in terms of chat — something that is a little more like Slack and integrates with everything. But, unfortunately, the chat is very basic there. It doesn't offer that many features and feels like it doesn't belong there.
As far as features I'd like to see, G Suite already has a lot of tools that integrate natively with it. For example, the CRM that we use integrates natively with it. But maybe it could be better integrated with mobile phones and SMS. I don't really use them that much, but the cell phone is our second-most used work tool, so more mobile integration could be great. By that, I mean integration at the call level — logging to calls and stuff like that— could be helpful in some specific cases, but that already is integrated. It has apps, Google Phone, etc., but SMS is the one part that isn't integrated.
For how long have I used the solution?
I've been using G Suite for about four years now.
What do I think about the stability of the solution?
G Suite is stable. I think I can remember only one time that it failed for a brief period.
What do I think about the scalability of the solution?
G Suite is scalable. It offers so much storage. I even use it for my family as well. I have a 2 terabyte plan and it's amazing. You put whatever you need in there, and I've never reached a limit. You can create as many documents as you want. From the user's standpoint, it's great. It'll have the greatest scalability.
What other advice do I have?
I rate G Suite Enterprise 10 out of 10. If you are considering it, I would say just go ahead and do it. It's great.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Specialist in IT Security at a computer software company with 1,001-5,000 employees
Reliable, scalable, and simple to implement
Pros and Cons
- "I have found the solution to be pretty stable."
- "The enterprise edition is quite stable compared with simply using Google on the browser to read email."
- "There seems to be a bit of vulnerability on some operating systems, specifically on the iPhone. There isn't as much control as if a person is using an Android. That's a bit of a concern."
What is our primary use case?
We primarily use the solution for work and also for the MDM BYOD control.
What is most valuable?
We're currently still testing the solution. It's very early in the process.
I'm also aware of Microsoft's MDM. When compared with Google, they are both pretty much the same, and not too different.
The initial setup is easy.
The scalability is good.
I have found the solution to be pretty stable.
What needs improvement?
We mostly needed G Suite for the data to implement the BYOD policy. We're still in the process. Once everything is implemented, my understanding is that it will work well for us, however, it's still very early in the process. Right now, we're still in the testing phase.
We'll need to have more control of the data lake once we have the BYOD policy in place. We need more control in terms of DLP going forward. This solution doesn't seem to really cover that functionality.
There seems to be a bit of vulnerability on some operating systems, specifically on the iPhone. There isn't as much control as if a person is using an Android. That's a bit of a concern.
There may be some usability issues within the browser.
For how long have I used the solution?
We have not begun using it yet, however, we have the license. We have the license for testing. We've used the solution for about two months in a testing capacity.
What do I think about the stability of the solution?
To be fair, I only tested Google G Suite and have not compared it to another provider vendor.
That said, the enterprise edition is quite stable compared with simply using Google on the browser to read the email. I find it's not easy to read on the browser.
What do I think about the scalability of the solution?
The scalability on offer has been fine and it seems to be able to expand quite well.
How are customer service and support?
I've never been in touch with technical support. Therefore, I cannot speak to how helpful they are, or how quickly they respond to questions.
How was the initial setup?
We have found the implementation process to be straightforward. It's not overly complex or difficult.
What's my experience with pricing, setup cost, and licensing?
I'm on the security team. I can't speak to the exact licensing costs. It's not a part of the product I deal with directly.
Which other solutions did I evaluate?
We did look at different options.
In Thailand, you need to have control the BYOD. That's why we tried to find a solution that addresses this. Our organization already was using the Google G Suite and we decided to move to Enterprise.
What other advice do I have?
I'm not the direct implementer of the product. I just looked into the features inside, however, I did not directly set up G-Suite and therefore I can't be sure if it's a cloud-based deployment.
We are just customers and end-users. We don't have a partnership with Google.
I'd rate the solution at an eight out of ten. When I compare it to the Microsoft offering, it's pretty good.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Partner at a consultancy with 1-10 employees
Allows you to co-work with colleagues simultaneously
Pros and Cons
- "I personally prefer to use G Suite applications, such as Gmail, Slides, and Sheets, because they give you the freedom to share the document you're editing and co-work with other colleagues simultaneously."
- "We've had difficulty using PowerPoint files in G Suite. PowerPoint has some functions that are not available in G Suite, so when you convert from PPTX to the Slides format, they don't work."
- "We've had difficulty using PowerPoint files in G Suite."
What is our primary use case?
I work for a consultancy and conduct research for my customers. We are using G Suite to track activities and write some memos.
What is most valuable?
I personally prefer to use G Suite applications, such as Gmail, Slides, and Sheets, because they give you the freedom to share the document you're editing and co-work with other colleagues simultaneously. However, some of my colleagues favor Microsoft PowerPoint and other user-based applications.
What needs improvement?
We've had difficulty using PowerPoint files in G Suite. PowerPoint has some functions that are not available in G Suite, so when you convert from PPTX to the Slides format, they don't work. Also, you might be missing some fonts or pictures too. To stay competitive, Google needs to make G Suite more compatible with PowerPoint.
For how long have I used the solution?
We've been using G Suite since our company was founded one year ago.
How are customer service and support?
I have not had any significant problems, so I haven't had a chance to contact support. I would only need support if I had to change the password, but this rarely happens.
How was the initial setup?
Setting up Google is no problem. You create an email. That's it. So it works everywhere. We didn't have to do anything else.
What other advice do I have?
I rate G Suite nine out of 10. If it weren't for G Suite's compatibility problems with PowerPoint, I would rate it a perfect 10. PowerPoint files are often broken when we convert. Nevertheless, I recommend that companies use cloud-based applications as much as possible. PowerPoint doesn't allow you to cooperate with other colleagues simultaneously. That's the deciding factor. On a desktop solution, it's hard to pull together a project with multiple parts where one person is working on each.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Director at a non-profit with 1-10 employees
A very open and easy to use solution; good stability
Pros and Cons
- "I like G Suite, it's more open than Microsoft and easy to use."
- "Scalability is not as good as we would like."
- "Scalability could be improved, we sometimes have issues when there is a lot of data."
What is our primary use case?
I'm the company technical director and we are customers of G Suite.
What is most valuable?
I like G Suite, it's more open than Microsoft and easy to use.
What needs improvement?
The solution doesn't work so well if we put a lot of data on it. I would also like to see G Suite catch up with the Microsoft Excel functionality, it would be useful for us.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Scalability could be improved, we sometimes have issues when there is a lot of data. We have around 50 G Suite users in the company.
How was the initial setup?
The initial setup is easy and straightforward.
What other advice do I have?
I recommend this solution and rate it eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at a computer software company with 51-200 employees
A scalable and stable collaborative solution with an easy setup
Pros and Cons
- "The solution helps us to collaborate, and we can work and share files with our team."
- "It would be nice to have additional software, such as Microsoft Teams, since our basic edition, Google Meet, cannot record video."
- "The permission and control should be addressed."
What is our primary use case?
We do not make use of the software Enterprise, but only of the basic edition, such as Gmail and Google Docs.
What is most valuable?
The solution helps us to collaborate. We can work and share files with our team. We also use Google Meet.
What needs improvement?
The permission and control should be addressed. It would also be nice to have additional software, such as Microsoft Teams, since our basic edition, Google Meet, cannot record video.
It would be great if we could develop our own application by our site.
For how long have I used the solution?
I have been using G Suite Enterprise for around two or three years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
We have rarely had occasion to make use of technical support, although we have had to do so for other Google products, such as Google app, in which case we found it to be quite good. Mainly, we handle the support on our own.
How was the initial setup?
The initial setup was simple.
What about the implementation team?
We were capable of implementing on our own.
The solution requires of use some maintenance.
What's my experience with pricing, setup cost, and licensing?
We just use the solution along with another software.
What other advice do I have?
There are around 200 users making use of the solution in our organization. We provide commentary and sell the solution to our clients.
I rate G Suite Enterprises as an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: August 2026
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