Google Workspace Reviews

We tend to implement this solution for our clients. The solution is mainly used for email.

Most of our customers are using the basic version. 

A lot of the customers use Google Suite. They like the word processing, spreadsheets, database, and presenting tools of Google. Younger customers, newer companies, are more used to full Google. Google Docs, Google Spreadsheet, and so, on as they used it already as a student. They are quite comfortable with the solution and find it user-friendly and easy to navigate - more so than Microsoft, for example. 

The ability for multiple users to work in one document is very useful.

The Gmail search tool is excellent. They have the most powerful search tool of all the email managers I work with. They are much, much better than Outlook, for instance. The Outlook search machine is fairly poor actually. If you have a lot of emails and you will do a search, it misses a lot.

They are launching more and more features for mobile, which I understand our customers appreciate.

I am not a big fan of how Gmail organizes the mail. I find it complicated to see which mail from which users send at which date. Especially if there is a lot. 

We've been using the solution for about ten years or so. It's been a long time at this point.

The companies we work with are 100% small and medium-sized. We don't have any enterprise or corporate customers.

While I have never directly dealt with technical support from Google, from talking with my team, it is my understanding that they are quite good. I would say that we are satisfied with the level of support.

We've also worked with Microsoft. We mostly use that in my office.

Given how happy our customers have been with the solution, I would rate it at an eight out of ten.

We're a Google partner and we sell to our customers G Suite, or Google Works as it is called now. That's what we do. We're are also a Microsoft partner. We do a lot with Dynamics, Navision Microsoft Dynamics, and we're also a reseller of Microsoft 365. We do backup and disaster recovery in partnership with N‑able. All these things, we do as an MSP. We do remote monitoring as a platform solution where you buy the agents and you do your own management or we do it as an MSP where we do 24/7 management, for instance, of your server monitoring.

We are a managed service provider or a total IT service provider to the market. We do a variety of solutions, primarily for SMEs.

We primarily use the solution for email and Google Drive. We use Google Sheets as well occasionally. It's mainly those items. We don't really use Google Docs. It's largely Google Drive and Gmail.

The solution is rather easy to collaborate on. You can just upload files, even if it is an Excel file or a Word document. Once they are uploaded, you can collaborate easily. 

The solution offers very good email. It's a very good email provider.

The solution is very stable.

The scalability of the solution is very good.

The solution is very easy to use.

It's perfect for smaller organizations.

The initial setup is pretty easy.

I used Excel quite a bit. When you switch over to Google Suite, maybe due to the fact that it's a web platform, the shortcuts are not the easiest. I'm quite used to Excel shortcuts. Shortcuts on G Suite are not the best. 

In terms of Google Docs, if you upload a Word document up to Google Docs, it could mess up your formatting quite a bit.  

I've maybe been working with the solution for about three years or so. In my previous company, we were working with G Suite as well. I've used it across a few organizations at this point. 

The stability is very good overall. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The scalability of the product is good. We haven't hit any limitations at all. If a company can scale it, it shouldn't be a problem.

I've never had to reach out to technical support. I've never come across a problem that would require me to raise a ticket. The solution works very well. I haven't had any technical issues and therefore have no experience with technical support.

I also use Microsoft Office. Sometimes when you upload Microsoft to Google, the formatting goes a little haywire. 

In terms of the initial setup, I don't know too much about the process. I didn't set it up personally. It was my company's support services that handled the implementation. It was also already up and running when I came in. They just asked me to set up my Gmail and I have access to all the other sorts of apps in G Suite. In that sense, it's straightforward.

Our internal team set up the solution. 

We are just users and customers.

I'd rate the solution at a seven out of ten.  If the solution had fewer formatting issues on Microsoft to Google uploads, and if I used Google Keep more, I might rate it higher.

If you don't use anything, it's always between this option and Office 365. For a smaller company, G Suite is easy to set up. I would assume it's quite straightforward. Microsoft might be better for a larger organization. In general, however, the whole setup is pretty easy to use.

The product itself has a host of tools that come with it. Basically, we use it for our online meetings - web-based meetings. We use Google Meet for them. For file storage, we are using Google Drive. For any surveys or anything, again, there are capabilities. We are using the product for Gmail - their email service. 

The solution has a host of features. There are so many, we are not using all of them. However, quite a few of them, including Drive, Sheets, Docs, Gmail, Meet, Calendar, and so on are extremely valuable to us.

The general ease of use is the solution's most valuable aspect. It's extremely simple to use. You don't even have to look up videos in order to figure things out. It's all very intuitive.

The solution is very stable.

The scalability is very good.

The product is on the cloud. It's plug-and-play. There isn't a long, drawn-out setup process.

The pricing of the solution could be better. Maybe they can get some special pricing for it. They have something called a Business Starter, but maybe they can look at still slightly more optimized pricing for the other companies as well.

They could increase the number of third-party integrations on offer.

I don't see any technical challenges or features that are lacking. More or less, they have everything we need.

We've been using the solution for about a year or so now. It hasn't been too long.

We've found the solution to be very stable. We haven't faced any bugs or glitches. It doesn't crash or freeze. It's given us no issues at all so far. It's reliable. 

The solution can scale. If a company needs to expand, it can do so with relative ease.

We have about 50 users on the solution at this time.

We do pan to continue to use it, and to increase usage in the future.

We did not require the assistance of technical support, and therefore I cannot speak to their level of service. We only really had two issues, and we simply used Google to find the answers we needed. Technical support was not required. Therefore, I can't speak to their level of knowledge or responsiveness. 

The solution is on the cloud. It's kind of a plug-and-play solution. We just got a license or subscription. It gave us access to so many users. There are no hassles at all for the installation and configuration. They make it very simple.

It hardly takes more than a few minutes. The deployment is very fast.

You only need one person to handle the deployment process. It requires a very minimal amount of staff.

The pricing is a bit high. They should offer more licenses that could appeal to a wider variety of companies.

We currently have a yearly subscription which we pay.

We are using the latest version of the solution currently.

I'd recommend this solution to other users or companies. It's very user-friendly and easy to adopt.

I'd rate the product at a perfect ten out of ten. For a company our size, it gives us everything we require. It's great.

This solution is our primary tool for communication and collaboration within the company. We use it for everything possible. We are partners with Google and I'm a cloud expert and company partner.

This product has improved our organization in many ways, whether it's in terms of quick access to information from any place and the fact that it's more than just email. In the work environment I can quickly collaborate with others on urgent matters. Problems are addressed more quickly and content is created and approved in less time, providing quick and easy access to information.

It's difficult to name a single valuable feature, but I like that it simply works and is reliable. I like the philosophy of the product. 

G Suite has improved but there's still some redundancy in the functionality between certain modules. The general Q and A's are different from the Q and A's in Google presentations and Google slides. I think the three could be unified into a single function rather than three different functions. For additional features, I'd like to see some project management area tools, workflow tools around document management, that kind of thing.

I've been using this solution for over 10 years. 

The solution is absolutely reliable and stable.

Scalability is excellent - the product is a public cloud product so by definition it's scalable. We're not a big company, we have close to 20 users and they are in all roles, whether it's sales, marketing, professional services or administration.

As partners, I think the technical support offered is good. From Google's perspective, I think it could be improved. There is quality lacking in their support. The solution works very well and there are rarely any technical issues and that could be the reason that their first line of support is not great. I think it's similar with other vendors so it seems to be the industry average.  

The initial setup is very straightforward. 

There are different licensing packages available so you can choose what suits you. The price is relatively low, it's reasonable.

Compared to anything else, this solution is absolutely the best. 

I rate this solution a 10 out of 10.

We are using it for online calendar and meetings. It can also be used for email, notes, cloud storage, and Google Drive.

When it comes to email, Google has a very good anti-spam engine or solution. We get very less spams. We don't have to use an external anti-spam solution with this.

In Google Meet, there is no feature for recording a meeting. It should have a feature for recording.

I have been using this solution for more than three years.

We have somewhere around 75 users. Its usage will increase to a maximum of 100 users.

Their technical support is fine. For most of the things, we don't need support, but whenever required, we can get support.

Being a cloud solution, no big effort is required for its implementation. It is easy to implement this solution.

We normally purchase the license on a yearly basis.

I would recommend this solution. I would rate G Suite Enterprise a nine out of ten.

We primarily use the solution for the various software on the platform. We also use it for sales administration.

The most valuable aspect of the solution is its ability to offer sales administrative support.

The initial setup is very easy.

The stability has always been very good.

The product can scale easily.

The cost could be improved. It can sometimes be a bit confusing figuring out how we are actually being charged.

There should be something done about inter-productivity between cloud platforms. It is so difficult to connect two different platforms with these tools as there is not any inter-productivity or inter-operability.

We started with the free version of the solution and have since moved to the enterprise option. We've used the solution for about three years at this time.

The product is very stable. It doesn't crash or freeze. There are no bugs or glitches. It's reliable.

The solution is quite scalable. A company could easily expand it out to fit whatever needs they have.

Currently, our organization has about 50 users. We do plan to continue to use the solution.

I can't really speak to the helpfulness or responsiveness of technical support. We don't really use it that much.

We didn't really use any other solution previously. We might have just used other Google offerings. We were only four people, and we originally a small team.

The initial setup is not complex. It's very straightforward. It's easy. A company wouldn't have any issues with the prospect of setting it up internally.

The deployment only took 15 days. It was quite quick. We really appreciated it didn't take too long.

I can't directly speak to how many people were involved internally in the deployment and maintenance aspects of the product.

We did not use a reseller, integrator, or consultant's services during the initial setup. We were able to handle it ourselves internally. We had our own team in place.

The cost structure should be adjusted to make it more clear and explain better to users how they are being charged and why.

We started with the free version and have since moved to the enterprise offering.

I don't have information regarding the exact costs for our company.

We did not evaluate other options before choosing this product.

We're just customers and end-users.

I would recommend the solution. We've been mostly quite happy with it overall.

In general, I would rate the solution at a nine out of ten.

The primary use case is for communications, through email.

The most valuable feature is that it is simple to use.

Everybody tries to emulate Google. I would say that they are leaders in the area of email.

It's a rolling release, it's always changing.

The price could be reduced.

I have been using G Suite Enterprise for approximately two years.

They are always ahead of the competition, there is not much to improve as long as they keep maintaining the same momentum.

I would rate this solution a nine out of ten.

The features we use quite a lot are the mail and Google Drive. We can store documents and share documents between both employees here, locally in Sweden, and we have an office in the US as well. It's a very easy way to share information and documents, and have online meetings and stuff with Google Meet. We use it quite a lot.

We have been using this solution for five years. 

It has been very stable, actually. I can't remember if we had anything that I actually can blame Google for. It's more our internet connection, we need to have it working for this work of course but no, it has been stable.

We just have around a hundred users. At that scale, it works fine. We haven't had any real problems with scaling. For our size company, it seems to be working well.

We have a couple of IT people here that manage it, but it's just a few hours. It doesn't really take much, it doesn't have many users. Fairly little maintenance is needed.

Support is actually not direct. You can search online for information from Google. We have been able to solve things that way, just finding information online. 

The initial setup was straightforward because it's totally web-based. We managed it via the web browser and we don't need any special installation of software stuff locally. It was quite easy to set up and start with.

We deployed it around five years ago, but it took a few days to get the basics. It was fairly straightforward. It took a couple of days and I think we had most of it up. We started using it and then we learn as we go with new features and stuff, but the whole thing was fairly straightforward.

There's always room for improvement but it works fairly well for what we need. The conference systems can always be improved of course, but it works quite well for most of the functions we use. Obviously, it's not perfect. Everything can always be better of course, but we are quite satisfied with it.

There is a cost per user, per month. It depends on how many users they have in the system. It's a decent cost anyway. It feels quite okay for what we get for it.

It's simple and easy to get working and started. You don't really need to locally install stuff, you have the browser and that's it. It's easy to set up and it's fairly flexible. There are a lot of apps in it like Meet or collaboration tools. It works well and we have been using it daily. It seems to be a robust and working system. We are quite happy with it. I would recommend it. 

I would rate it an eight out of ten. We haven't had any main problems with it. It's more like it could be hard sometimes to find your way through all the settings and using things like that. It's a flexible system, in general it's hassle-free.

In the next release, I would like to see more encryption of documents, mail, and things like that. There should be a better way to encrypt mail and documents that are pushed through this system. That would be some improvement or additional features that could be good to have.