Google Workspace Reviews

We use the solution for email, chats, meetings, Google Docs, Google Sheets, and Google Meets.

Google Workspace has consolidated in one place our ability to send and receive emails, conduct meetings, and document our work.

The most valuable feature of the solution is email.

The meeting platform of Google Workspace has room for improvement. The meeting platform should be similar to Microsoft Teams, a little bit more collaborative, and easy to set up groups, so our people can chat back and forth.

I have been using the solution for five years.

I give the stability of the solution a ten out of ten.

I give the scalability of the solution a ten out of ten.

We previously used Microsoft Office and Outlook. We got weary of Microsoft Office, so we switched to Google Workspace which is a product that is a little easier to use, and we have more in-house control.

The initial setup of Google Workspace is straightforward.

The implementation was completed in-house.

We have seen a return on investment with the solution.

I give the pricing an eight out of ten, with ten being the most affordable.

I give the solution a nine out of ten.

We have nearly 330 people using the solution in our organization.

I absolutely recommend Google Workspace to others.

Our emails and everything are from Google at the moment, and that's it. In terms of apps, mostly, we are using Google Sheets and Google Meet - all the basic features.

There are a lot of apps and features that make it easy to share. There's Google Meet and Sheets, for example. You can use them everywhere, and there are even some free licenses. However, we've been using Google Meet for meetings, as many employees work remotely. Even my manager is actually working overseas. We continuously use Google Meet for meetings or Sheets for anything we need to share. These two apps, aside from email, are what we use most. 

The initial setup is simple. 

It's stable.

We find the solution easy to scale.

The pricing is very good.

I would rather migrate from Google to Microsoft, as I prefer Microsoft. However, it depends on the company's direction. I'm unsure of improvements, having only worked on it for a little more than a month. The features in Microsoft Outlook are way much better than in Gmail. They provide even for writing an email, for example. It's way more professional with Microsoft than with Google.

Gmail needs to improve. With Microsoft, you can use it on the web version, and you can use Microsoft Outlook. Google has the web version. However, they don't have something like Microsoft Outlook in a way that seems to be as professional.

I haven't explored all of the current features yet. I'm just using the features that I need. That said, I just use Microsoft instead for the things I find lacking in Google. For example, while I know Microsoft Office, Excel, Word, and all of that stuff are similar to Google Sheets, I tend to use Microsoft instead since I can access and understand how to use those apps better.

The company has used it for many years. However, I actually recently joined this company a month and a half ago. As far as I know, they have been using it for about five years. 

It is stable. That said, I haven't done any intense work on it. It's just pretty simple applications and simple features that I use. It hasn't given us any issues. 

We have about a thousand email accounts with Google.

It's easy to scale. We can upgrade as needed whenever we want. 

I've never dealt with support. We have experienced any technical difficulties with Google so far. They're in contact with the sales or team to provide us with the solutions and emails and stuff like that, and that's it.

We are using Microsoft 365 apps so that our users can have access to the Microsoft Office applications, so this is what we are currently using.

I'm not a very big fan of Google since I'm more familiar with Microsoft Outlook and applications. Microsoft is good on a professional level. Microsoft provides Microsoft Teams and Outlook and other applications, similar to Google Workspace, however, from my point of view, it's better.

We are used to Microsoft since they have been the leader in the market for so long, so they have developed so much. That said, Microsoft could be expensive compared to Google. On the other hand, from Google's side, Google still has the feel of personal or consumer features. They haven't yet reached the level of professionalism as Microsoft. The good thing is, they are easy to use and could be slightly less expensive than Microsoft.

Setting up the product is pretty simple. I use Google for the personal, so I was using it for personal emails, so switching to the corporate email makes no difference for me as if I'm using my personal email. 

In general, it's not a problem to set everything up. I'd rate it a five out of five in terms of ease of setup.

I do not handle the licensing aspect of the solution. It's not something that I deal with directly.

That said, I'd rate it a four out of five in terms of affordability. It's very affordable. It costs less than the Microsoft equivalent, for example. 

We are end-users and customers. 

I would recommend it based on the ease of use, and for beginners or people who are only used to having personal emails and stuff like that. New users won't face any difficulty as they will be pretty much used to working on it on a personal level. However, for big enterprises or more professional organizations, I would still recommend Microsoft.

Overall, I would rate it seven out of ten.

I use G Suite for email and to plan activities, daily work, and meetings. I also use Google Docs and Google Drive to collect all the customer information. It's like Microsoft SharePoint but from Google.

My company has 13,000 employees, and everyone uses G Suite, including sales staff, engineers, and management. Users work with different G Suite tools depending on their roles. I'm using most of G Suite in my sales role.

Google Mail lets you link a task to a specific email and add a reminder. That's helpful for reviewing your schedule. It's based on Slack, so you don't have these folders like in Microsoft mail. Using Slack instead of folders is a bit more intuitive. It's easier to find again a specific email than using Microsoft Suite. If you misplace things, it's much easier to find them because of Google's search capability. 

Everything is online, so you don't have a client on your desk. Working on email is online work, so can't do work offline and go back online. Sometimes it's not so intuitive. If you answer an email, it puts your answer at the bottom of the existing email. 

If you need to open a second mail for comparison, that's not possible. When you switch from one view to the other, you can't keep one email open that you'd like to answer and a second one that you want to review. This isn't possible in Google Mail because it's an online tool, not an on-premise tool like Microsoft mail.

I have used G Suite for about half a year.

G Suite is much more reliable than Office 365. I had a couple of incidents with Office 365 where I couldn't access emails. The emails didn't come in or go out. There was one day when I got no email for half a day, and I didn't know why. I finally realized that I was offline because they were doing some maintenance on Office 365.

I'm sure you could increase the performance, but it has to do with bandwidth per user.

In the past 15 years, I've only worked with Microsoft tools. G Suite is a  completely different experience, and its capabilities are more advanced. 

There's no implementation. You just log in to your Google account.

I rate G Suite eight out of 10. 

We use G-Suite for updating documents. We are implementing it in two stages. In the first stage, we are only using Google Drive, Chat, Sheets, Slides, and we're working toward replacing Microsoft Office 2010. It's deployed in the cloud, which is why we need Google One login to act as the single sign-on.

The first phase is Google Open, which uses Google Drive, and the second phase will be Google Connect, which will be replacing Microsoft Outlook with Gmail. Beyond that, we're also going to get rid of Microsoft Active Directory, which lists users and systems.

Our company builds commercial aircraft, like airplanes and helicopters, manufactured in various countries, so it's a global supply chain. In a multinational company like this, you need to share documents across all these different locations in Europe, North America, or South America.

We're also using G-Suite in manufacturing, so we use big-screen TVs to share documents and update information. It's a touch screen, so it's a big panel on wheels displaying diagrams, engine repairs, and that type of thing.

We're replacing a mishmash of different solutions with one fully integrated product.

G-Suite is excellent for what we're trying to do, but it could use some extra features. For example, it would be helpful if we had a seamless way to convert Excel macros to Google Sheets. We use the OneLogin to authenticate users logging into G-Suite. We'd like to see a lot of the same information provided from Microsoft Active Directory, such as the user's location, telephone number, etc. If G-Suite could develop this type of service, that would be amazing.

I've been using G-Suite Enterprise for the last eight months.

So far, Google seems to be a more stable environment than our current on-premise Microsoft solution that we're replacing.

G-Suite is easy to scale. With an on-premise environment, you have hardware limitations, like hard drive space, server CPU, RAM, etc. You don't have those limitations with a cloud platform because Google has server farms and unlimited hard drive space. So you're going from an environment where you have limitations to one that doesn't.

I'm unsure how many users we have worldwide because our global user footprint includes implementations in France, the Netherlands, Germany, Spain, Canada, the United States, Mexico, and Brazil. So I couldn't give an accurate number of how many users will be onboarded in the next two years.

We're planning to expand our usage through integrating with other solutions. When I log in, I have around six applications that use the single sign-on, but we will onboard more. We're switching over from the Microsoft environment, like Excel macros, or connecting to the databases and pulling down data from SAP. All of that functionality will be replicated within Google Workspace.

I have never used Google support. I'm also a big Google user outside of the company of Google Workspace. I have a personal Google One account that gives me 1 terabyte of data. And most Google support is self-serve. I do a Google search for help, so it's all pretty straightforward. I've never had a situation where I needed to contact somebody.

We had a bundle of things, including Microsoft servers and Microsoft Outlook email. Other things like file transfer would be covered under SFTP, and we used a product called Axway. 
If you're transferring files between countries, you need to do some encryption like PGP. We use Stormshield for email file transfer. But when you get to larger files, like over 15 gigabytes, you need an SFTP server. If you're transferring a video, then you're going to put it on Google Drive, and because it's authenticated, you can do those file transfers.

On our end, the deployment process is signing up the users. They submit a form with their department and email address, and that's how they get authenticated. I am a senior desktop analyst, so I set up the users, provide them with a laptop or desktop, and set them up with services like Google Workspace. I'm part of the provisioning process. Our headquarters in France handled the primary deployment, and we provide end-user support. I never was involved in the actual setup or implementation.

The only maintenance necessary is the authentication platform instead of the OneLogin product. We're deploying Google Workspace and ServiceNow, which is my primary application as a support person. I can pass through authentication when I'm in the office through OneLogin. If I'm logging in externally on a non-company computer, I can use OneLogin authentication on my phone to get into ServiceNow.

We're in between phase one and phase two of our implementation, so the real cost savings is going to be the ease of use and reduced support cost.

I would not be able to say how much the company paid for the enterprise solution. But from an end-user perspective, I can say that Google One is reasonable. I know schools and small companies use G-Suite. So if public and non-profit enterprises use it, then I don't think the price is a limitation.

I rate G-Suite Enterprise nine out of 10. If you're looking at implementing an application through G-Suite and using the single sign-on, you need to bring on people with a different skill set. For example, if you're replacing those Excel macros, you need somebody who knows the Apps Script programming language. Procuring that knowledge and those skills is the real cost.

People looking to implement G-Suite need to evolve and change their mindset from an on-premise solution to a cloud solution. When working on a cloud solution, you need to retrain your employees. We also set employees up with a trainer when we onboard them. This is a short session that bridges the gap between what they've traditionally used, like SharePoint or sharing files via Excel, and moving toward sharing files between departments on Google Drive.

You also need to become cross-functional in how you utilize the product. For example, we might have one senior marketing person or somebody overseeing technical publications in each country. If you're going to share documents in common, you need to identify who those individuals are and share them with the team.

We use G Suite Enterprise mainly for communication in the form of emails and chat but it has multiple usages.

G Suite Enterprise is user-friendly, and the technical toolkits and other information are on the website. Additionally, the technical documents are comprehensive.

We noticed that sometimes when we forward emails to somebody, it is being relocated as part of the communication somewhere else. The traceability and other features should be improved.

I have been using G Suite Enterprise for approximately four years.

G Suite Enterprise has been highly stable.

The scalability of G Suite Enterprise is very good and it is one of the distinguishing features is separates your product from competitors.

We have approximately 500 users using this solution in my organization.

We might increase usage of this solution but we will have to wait and see what happens with the COVID phenomenon to subside, we hope for normalcy.

We have found the technical support to be average. The technical team from Google is available on the web

We have used many other solutions previously, such as Microsoft.

The initial setup of G Suite Enterprise was straightforward.

In our organization, the implementation took four days and on the fifth day, we were able to roll it out.

We used a consultant from Google to help us with the implementation. We had a good experience with them.

I rate G Suite Enterprise a seven out of ten.

I use Google Workspace for mail, chat, documents, spreadsheets, and presentations.

I find smart sheets in Google Sheets to be useful. It is very well-working.

Google Workspace lacks the ability to copy and move files from one folder to another easily. I also find it challenging to perform many operations using the context menu in Google Sheets, Google Docs, and Google Presentation. I have to go to the menu to adjust many parameters of the cells or text, which I don't have to do in Microsoft Office.

I have been using Google Workspace for five years.

The stability of Google Workspace has improved. Although there were some problems in the past, I have not encountered any issues since I started using it again from April this year.

I used Microsoft Office previously and find it more comfortable to work with than Google Workspace.

I did not need to install anything as it is a cloud solution. I just opened it, and it was ready to use.

I'd rate the solution five out of ten.

We use Google Workspace primarily for email communication, Google Chat features, and various email groups. Employees utilize Gmail as the main product, and we manage emails and communication tools within Google Workspace.

Google Workspace has positively impacted our operational costs and productivity. It has made communication more efficient and reduced my workload significantly by being easy to configure and deploy. The tools provided, especially Google Vault, have been very valuable and efficient for data management and security.

The most beneficial feature is Gmail, which we use extensively. We also appreciate Google Vault for its efficiency and value. The search facility within Gmail is outstanding. The ability to manage employees' emails and email groups easily and the comprehensive help section for administrators are also very valuable.

It would be a lot nicer if the default Gmail came with features that we currently need add-ons for, such as tables, automatic BCC, resizing of the panel on the left-hand side, email highlighting, and configuring the display of time and date against each email. Although these add-ons work fine without issues, it would simplify the process if they were included by default.

I have been working with Google Workspace for about five years.

I would rate the stability a ten because we have not encountered any issues around the stability of the system in the entire time we have been using it.

I would also rate scalability a ten. We can easily add or remove users and adjust costs accordingly. Managing and controlling employees’ data is very fluid, and features such as Google Takeout allow for easy data export and backup when an employee leaves.

I have only had a few occasions to contact Google technical support, and I always received very quick responses. I would rate their support a ten as well.

Positive

Before using Google Workspace, I managed an in-house email exchange server called MDemon a long time ago, around fifteen years ago.

The initial setup was very straightforward, and I had everything ready within a day. It was an easy deployment process.

I handle the technical side regarding Google Workspace myself.

I would rate pricing a seven. While Google Workspace is cost-effective, Microsoft Exchange (part of Microsoft 365) might seem to offer better value due to the inclusion of widely-used Office applications like Excel and Word. However, the advantages of Google Workspace keep me satisfied with our choice.

I currently manage Microsoft Exchange for another company and have experience with Office 365, but I prefer the advantages of Google Workspace.

I would recommend Google Workspace to other organizations due to its ease of setup, excellent help section for administrators, and outstanding searching facility within Gmail. The platform is very user-friendly and significantly reduces the workload of managing emails and data.

I utilize Google Workspace for my active files. I personally prefer to store all my files on Google as it allows me to access them from any device, provided I have an internet connection. The benefit of using Google apps is that they function similarly across all platforms, so it doesn't matter which device I'm using, as it all works seamlessly.

The most valuable feature of Google Workspace is its ease of use and stability.

Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined.

I have been using Google Workspace for approximately 10 years.

I have only seen the solution go down twice in my usage, it is stable.

My university used Google Workspace for approximately 50,000 students.

The free version does not have support. However, if you are using the paid version the support is good and quick.

The setup is easy. However, the help files could improve.

I did the deployment of the solution myself.

The price of the solution can vary.

We have one person for the maintenance of the solution.

I rate Google Workspace an eight out of ten.

Our primary use case for the solution is for email, worksheets, documents and presentations. We deploy the solution on cloud.

We find the practicality of the solution valuable.

The solution needs to be more user-friendly and improve its tools and features. Additionally, access to the specific tools inside the application is not easy to understand, so you need to go through many menus to find out what is needed for particular tasks. It's not easy in Microsoft Office because everything you see can be visualized. It's faster and simpler to use the tools, but in Google Docs, we need to work around many of them and understand how they work and the functions required for the Worksheet application.

We have been using the solution for approximately two years and are currently using the latest version.

The solution is stable.

The solution is scalable. I rate the scalability a ten out of ten.

We do not have experience with customer service and support.

The initial setup is easy because it's all pre-configured, so there's no problem configuring the tool. I rate the initial setup a ten out of ten.

I rate the initial setup a seven out of ten. I recommend the solution for users considering it because it is easy to use but doesn't have other features from Microsoft Office.

I don't use Google Workspace frequently, but when I do, it's mainly for scheduling meetings. For example, when I have meetings with lecturers or with classmates for scheduled discussions.

The solution could improve by having more frequent updates.

I have been using Google Workspace for approximately three years.

The solution is stable if there is a good internet connection. 

I rate the stability of Google Workspace a ten out of ten.

We have approximately 100 people using the solution in my organization. We plan to increase our usage in the future.

I rate the scalability of Google Workspace a ten out of ten.

I have not used the support.

I have not used a similar solution prior to Google Workspace.

The initial setup of Google Workspace is straightforward.

I rate the initial setup of Google Workspace a ten out of ten.

The implementation of the solution was done in-house. We have five people able to do the deployment of the solution. The team consists of developers and lecturers.

We have seen an ROI because it provides good services.

I rate the ROI of Google Workspace a ten out of ten.

There are different versions of the solution available, such as premium.

I would recommend this solution to others.

I rate Google Workspace a ten out of ten.