Our emails and everything are from Google at the moment, and that's it. In terms of apps, mostly, we are using Google Sheets and Google Meet - all the basic features.
Head of IT Operations at Aram Meem (Branch ToYou)
Easy to use and reasonably priced but not as mature as the Microsoft equivalent
Pros and Cons
- "The initial setup is simple."
- "With Microsoft, you can use it on the web version, and you can use Microsoft Outlook. Google has the web version."
What is our primary use case?
What is most valuable?
There are a lot of apps and features that make it easy to share. There's Google Meet and Sheets, for example. You can use them everywhere, and there are even some free licenses. However, we've been using Google Meet for meetings, as many employees work remotely. Even my manager is actually working overseas. We continuously use Google Meet for meetings or Sheets for anything we need to share. These two apps, aside from email, are what we use most.
The initial setup is simple.
It's stable.
We find the solution easy to scale.
The pricing is very good.
What needs improvement?
I would rather migrate from Google to Microsoft, as I prefer Microsoft. However, it depends on the company's direction. I'm unsure of improvements, having only worked on it for a little more than a month. The features in Microsoft Outlook are way much better than in Gmail. They provide even for writing an email, for example. It's way more professional with Microsoft than with Google.
Gmail needs to improve. With Microsoft, you can use it on the web version, and you can use Microsoft Outlook. Google has the web version. However, they don't have something like Microsoft Outlook in a way that seems to be as professional.
I haven't explored all of the current features yet. I'm just using the features that I need. That said, I just use Microsoft instead for the things I find lacking in Google. For example, while I know Microsoft Office, Excel, Word, and all of that stuff are similar to Google Sheets, I tend to use Microsoft instead since I can access and understand how to use those apps better.
For how long have I used the solution?
The company has used it for many years. However, I actually recently joined this company a month and a half ago. As far as I know, they have been using it for about five years.
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Google Workspace
August 2025

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What do I think about the stability of the solution?
It is stable. That said, I haven't done any intense work on it. It's just pretty simple applications and simple features that I use. It hasn't given us any issues.
What do I think about the scalability of the solution?
We have about a thousand email accounts with Google.
It's easy to scale. We can upgrade as needed whenever we want.
How are customer service and support?
I've never dealt with support. We have experienced any technical difficulties with Google so far. They're in contact with the sales or team to provide us with the solutions and emails and stuff like that, and that's it.
Which solution did I use previously and why did I switch?
We are using Microsoft 365 apps so that our users can have access to the Microsoft Office applications, so this is what we are currently using.
I'm not a very big fan of Google since I'm more familiar with Microsoft Outlook and applications. Microsoft is good on a professional level. Microsoft provides Microsoft Teams and Outlook and other applications, similar to Google Workspace, however, from my point of view, it's better.
We are used to Microsoft since they have been the leader in the market for so long, so they have developed so much. That said, Microsoft could be expensive compared to Google. On the other hand, from Google's side, Google still has the feel of personal or consumer features. They haven't yet reached the level of professionalism as Microsoft. The good thing is, they are easy to use and could be slightly less expensive than Microsoft.
How was the initial setup?
Setting up the product is pretty simple. I use Google for the personal, so I was using it for personal emails, so switching to the corporate email makes no difference for me as if I'm using my personal email.
In general, it's not a problem to set everything up. I'd rate it a five out of five in terms of ease of setup.
What's my experience with pricing, setup cost, and licensing?
I do not handle the licensing aspect of the solution. It's not something that I deal with directly.
That said, I'd rate it a four out of five in terms of affordability. It's very affordable. It costs less than the Microsoft equivalent, for example.
What other advice do I have?
We are end-users and customers.
I would recommend it based on the ease of use, and for beginners or people who are only used to having personal emails and stuff like that. New users won't face any difficulty as they will be pretty much used to working on it on a personal level. However, for big enterprises or more professional organizations, I would still recommend Microsoft.
Overall, I would rate it seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Vice President Of Engineering at Reshamandi
Fantastic corporate email feature at a reasonable cost
Pros and Cons
- "The corporate email feature on Google's Gmail is fantastic."
- "Google Workspace doesn't have some of the Excel and PowerPoint presentation functions you get with Microsoft Office."
What is our primary use case?
We use Google Workspace for emails and documents.
What is most valuable?
The corporate email feature on Google's Gmail is fantastic. The other features that I like are Excel, Google Work, and Google Drive.
What needs improvement?
Google Workspace doesn't have some of the Excel and PowerPoint presentation functions you get with Microsoft Office. And also, Google Drive is missing shared drive functionalities like specific permissions, view, read, write, departments, and hierarchies.
Google Workspace should include enterprise-class features that Microsoft 365 or any file-sharing system provides, including managing the hierarchy of roles and permissions and directly attaching groups. Google Workspace should partner with Microsoft 365 to provide the flexibility and functions currently lacking in Google Docs, Google Sheets, and Google Slides.
For how long have I used the solution?
I have been using Google Workspace for more than two years.
What do I think about the stability of the solution?
The functionality of Google Workspace is very robust.
What do I think about the scalability of the solution?
We have not received any complaints from more than 200-300 employees who use Google Workspace regularly.
Which solution did I use previously and why did I switch?
Before Google Workspace, I used to work with SharePoint and some internal tools in my previous organization.
How was the initial setup?
The initial setup for Google Workspace is very minimal and takes less than half a day’s time. If you have a bit of technical experience, you should be able to set it up.
What about the implementation team?
We procured Google Workspace by ourselves but later moved into a vendor because they provided invoice discounting and a credit period. Although the provider gives us the invoices, we do manage our accounts. We don't necessarily use their expertise to manage our accounts. The vendors were helpful in the beginning for the initial level of training and setting up. The vendor’s name is ‘Shivaami cloud services private limited.’
What was our ROI?
Sometimes, ROI cannot be directly measured in terms of money. However, we have had an ROI with Google Workspace regarding documentation, emails, calendars, and Google Meet.
What's my experience with pricing, setup cost, and licensing?
The pricing of Google Workspace, so far, has been reasonable. The approximate licensing cost is around $5000 to $6000 per month. There are no additional costs for support and maintenance.
Which other solutions did I evaluate?
Before Google Workspace, we didn't evaluate any other options. Since we are a startup, we adapted to Gmail, one of the strong service providers in the mail ecosystem. Then we bought Google Workspace and started using Gmail, Google Drive, Google Meet, Google Docs, Google Sheets, and Google Slides.
What other advice do I have?
Since Google Workspace is a SaaS product, it does not need maintenance. We have three to four admins who keep adding people to the Google Workspace so that they can use different products within the Workspace.
We will continue to be there on Google Workspace because our primary email server is Gmail. Some documentation and Excel sheet capabilities, Google Calendar, and Google Meet will continue to be there in Google Workspace, and we don't want to move away from that. I'm only looking for file storage, where I can manage permissions and edit those files on MS Office 365.
If you are booting up or setting up something new, go ahead and use Google Workspace because it is very easy to set up. You just have to go and register yourself. Google Workspace will not fit enterprises with over 5,000 people, various departments, other subordinate functions, and vendors working with them. Google has to work on the flexibility of Google Workspace's product site.
Overall, I rate Google Workspace a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Google Workspace
August 2025

Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,744 professionals have used our research since 2012.
Business Administrator at a healthcare company with 11-50 employees
A consolidated workspace that is easy to deploy, and scalable
Pros and Cons
- "The most valuable feature of the solution is email."
- "The meeting platform of Google Workspace has room for improvement."
What is our primary use case?
We use the solution for email, chats, meetings, Google Docs, Google Sheets, and Google Meets.
How has it helped my organization?
Google Workspace has consolidated in one place our ability to send and receive emails, conduct meetings, and document our work.
What is most valuable?
The most valuable feature of the solution is email.
What needs improvement?
The meeting platform of Google Workspace has room for improvement. The meeting platform should be similar to Microsoft Teams, a little bit more collaborative, and easy to set up groups, so our people can chat back and forth.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
I give the stability of the solution a ten out of ten.
What do I think about the scalability of the solution?
I give the scalability of the solution a ten out of ten.
Which solution did I use previously and why did I switch?
We previously used Microsoft Office and Outlook. We got weary of Microsoft Office, so we switched to Google Workspace which is a product that is a little easier to use, and we have more in-house control.
How was the initial setup?
The initial setup of Google Workspace is straightforward.
What about the implementation team?
The implementation was completed in-house.
What was our ROI?
We have seen a return on investment with the solution.
What's my experience with pricing, setup cost, and licensing?
I give the pricing an eight out of ten, with ten being the most affordable.
What other advice do I have?
I give the solution a nine out of ten.
We have nearly 330 people using the solution in our organization.
I absolutely recommend Google Workspace to others.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at Cerberus IT Solutions
Not intuitive, difficult to use during disaster recovery, and exporting information isn't easy
Pros and Cons
- "It's stable. There isn't really any downtime."
- "The initial setup is not intuitive at all."
What is our primary use case?
The solution is primarily used for a variety of purposes. We use it for mailboxes, documentation, et cetera.
What is most valuable?
Generally, people take it due to the fact that they think it's cheap. That's what I've actually found. A lot of the people who go with Workspace think it's inexpensive.
It's stable. There isn't really any downtime.
We find the product to be scalable.
What needs improvement?
In general, it is not living up to expectations.
It's hard to get backups and to get things restored.
The initial setup is not intuitive at all.
Technical support could be better.
For how long have I used the solution?
I've worked with the solution for six to 18 months.
What do I think about the stability of the solution?
The stability is fine. It's on par with Microsoft, for example. It works. It doesn't have that much downtime. There are no bugs or glitches.
What do I think about the scalability of the solution?
The solution can scale. You can scale quite a bit. It's not an issue at all.
At one point, we had several hundred mailboxes. Now, we have about 50 left. We're moving away from the solution.
How are customer service and support?
Technical support leaves a lot to be desired. They need to improve their services.
Which solution did I use previously and why did I switch?
I've also worked with Microsoft. I prefer 365 to Google.
How was the initial setup?
I found the initial setup to be difficult. It's not very intuitive. The setup is cumbersome. It gets difficult when I have to pull information back in. I find it to be very fickle.
What's my experience with pricing, setup cost, and licensing?
There are free and paid tiers of the product.
What other advice do I have?
If you want to get something just for personal use, it is okay. For a corporation, in terms of traceability and making sure you can get your information if something goes wrong, it's brutal. The infrastructure is not intuitive and technical support isn't great.
When you've got issues, and you need to restore information or back information up, it's a nightmare. Even when you're exporting information out from the Workspace, when it exports it, you look at it, and it's just a mess. I would not recommend this solution to others. I'd rate it one out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Project Manager at Webellion
Difficulty with file management despite useful and smart sheet features
Pros and Cons
- "I find smart sheets in Google Sheets to be useful."
- "Google Workspace lacks the ability to copy and move files from one folder to another easily."
What is our primary use case?
I use Google Workspace for mail, chat, documents, spreadsheets, and presentations.
What is most valuable?
I find smart sheets in Google Sheets to be useful. It is very well-working.
What needs improvement?
Google Workspace lacks the ability to copy and move files from one folder to another easily. I also find it challenging to perform many operations using the context menu in Google Sheets, Google Docs, and Google Presentation. I have to go to the menu to adjust many parameters of the cells or text, which I don't have to do in Microsoft Office.
For how long have I used the solution?
I have been using Google Workspace for five years.
What do I think about the stability of the solution?
The stability of Google Workspace has improved. Although there were some problems in the past, I have not encountered any issues since I started using it again from April this year.
Which solution did I use previously and why did I switch?
I used Microsoft Office previously and find it more comfortable to work with than Google Workspace.
How was the initial setup?
I did not need to install anything as it is a cloud solution. I just opened it, and it was ready to use.
What other advice do I have?
I'd rate the solution five out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager, Information Technology at a real estate/law firm with 51-200 employees
Helps to keep backup of old emails and has straightforward documentation
Pros and Cons
- "The tool helps me keep a backup of old emails. Like everyone else, I love the Google search engine for searching emails on webmail. The Google Workspace connector for Outlook works well, so I have no issues with that."
- "I find the price high for the full suite features. Compared to Exchange Online, the price might not be too high, but you cannot choose only one functionality. When you buy Google Workspace, you have to get everything, including file storage and communication tools, which I don't use."
What is most valuable?
The tool helps me keep a backup of old emails. Like everyone else, I love the Google search engine for searching emails on webmail. The Google Workspace connector for Outlook works well, so I have no issues with that.
Learning the tool is straightforward because we're only using email. We need to verify that we have enough licenses. If we don't, we buy an additional license. Then, we create a user request for the new user.
What needs improvement?
I find the price high for the full suite features. Compared to Exchange Online, the price might not be too high, but you cannot choose only one functionality. When you buy Google Workspace, you have to get everything, including file storage and communication tools, which I don't use.
A more granular offering would be better, allowing me to purchase just the mail server with full online backup at a more competitive price compared to other solutions.
For how long have I used the solution?
I have been using the product for 14 years.
What do I think about the scalability of the solution?
We have grown from 10 to 19 users and haven't seen any issues.
How are customer service and support?
At the very beginning, during the setup, we did contact Google support.
Which solution did I use previously and why did I switch?
I don't use the fax system from Google Workspace; I use Dropbox. For local apps, I stick with Microsoft products. I haven't found anything better. I also use Exchange Online for some of my work, which works fine.
I like that Google Workspace eliminates the need for on-premise servers with tape backups to keep emails forever. That's why I use and continue to support it, even if we're transitioning to other tools. For instance, we might move from Dropbox to SharePoint and OneDrive. However, OneDrive hasn't convinced me yet, so I continue using Dropbox. The same reason I use Dropbox is why I use Google Workspace: it's the closest thing to the old-fashioned server and tape backup solution.
What was our ROI?
The biggest return on investment we've seen from the tool is the ability to save money by finding any email anytime, which is particularly useful in legal cases. However, from an operational perspective, it's more expensive than Exchange Online for our use case.
What's my experience with pricing, setup cost, and licensing?
We have purchased an annual subscription.
What other advice do I have?
If users forget their passwords, they need to reset or change them, which involves contacting IT support. However, this doesn't happen very often.
I rate the overall product a nine out of ten. I don't have specific advice for IT professionals because the documentation is straightforward. I would advise considering the safety aspects before using any cloud solution, whether Google Workspace or something else. My feedback mainly applies to email usage, as I haven't used the file-sharing and communication tools enough.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
High availability, scales well, and helpful support
Pros and Cons
- "The most valuable feature of Google Workspace is the sheets and documents."
- "There are times the plugins or extensions in the solution do not work properly and I need to disable and enable the solution."
What is our primary use case?
I use Google Workspace for Gmail and as my workstation.
What is most valuable?
The most valuable feature of Google Workspace is the sheets and documents.
What needs improvement?
There are times the plugins or extensions in the solution do not work properly and I need to disable and enable the solution.
The solution is lacking documentation and it would be helpful if there was an organized guide.
For how long have I used the solution?
I have been using Google Workspace for approximately five years.
What do I think about the stability of the solution?
I rate the stability of Google Workspace a ten out of ten.
What do I think about the scalability of the solution?
The scalability of Google Workspace is good. I have not doubted the functionality of the solution. There are a lot of scalability features. There should be more resources to learn how to scale the solution.
We have three people using the solution in my company.
How are customer service and support?
The support is good.
I rate the support of Google Workspace a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used other Google solutions and they all work seamlessly with one another. It is a large benefit.
What's my experience with pricing, setup cost, and licensing?
The price of Google Workspace is reasonable. I pay less than 100 a month.
What other advice do I have?
I rate Google Workspace an eight out of ten.
If the solution had better documentation I would give it a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Innovation Officer at eMotion
Straightforward to implement and offers good pricing but not as robust as some Microsoft options
Pros and Cons
- "It has saved us money."
- "G Suite is not as powerful as Microsoft Office Suite, so sometimes we have to change to Excel and PowerPoint."
What is our primary use case?
We use this for everything. We use Slides for presentations, Sheets for analysis, Google Data Studio for reports, Google Sites internally on our internet and for our clients as well, to show them some financial reports. We don't use the Google Docs. Primarily we use Sheets, Slides, Data Studio, and Sites.
How has it helped my organization?
It has saved us money. We choose Google Suite due to the price. It's not due to the fact that it's better than Microsoft Suite. The thing is that we use Google Chat and Google Docs, and take advantage of the integration and the power of the search of Google - which is very good for us. We can find everything very fast.
What is most valuable?
We like that we have everything together, connected to Google Drive. This is very useful. The integration is very good with Google Drive. All this stuff that we have, we can use together in the same place, which is very good.
The initial setup is very straightforward.
What needs improvement?
G Suite is not as powerful as Microsoft Office Suite, so sometimes we have to change to Excel and PowerPoint.
Google Slides and Google Sheets have a lot of room for improvement. Also, Google Data Studio is not great when compared to Power BI. Power BI is much better than Google Data Studio.
For how long have I used the solution?
We've used the solution for maybe two or three years.
What do I think about the stability of the solution?
We've never had an issue with stability. Overall, it's been quite good. There are no bugs or glitches.
What do I think about the scalability of the solution?
It is my understanding that the solution can scale. We have 100 to 130 people on the product right now. Almost everybody uses G Suite here.
We do plan to expand as we explore using more AI.
How are customer service and support?
We use a third party and that team would contact Google if they had issues. However, our experience with the third party has been okay.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We always have used G Suite. We never used Microsoft Suite. Since the beginning of the company, we've been on this particular product. I've used Microsoft in the past at other companies.
How was the initial setup?
The solution is simple to set up. It's not difficult at all.
I do not recall exactly how long the deployment took.
We have two staff members, trainees, that are handling any maintenance tasks.
What about the implementation team?
We used a third party during the implementation process. There is a company in Sao Paulo that helped us to set up everything.
What was our ROI?
We have seen a pretty good ROI on the product, based on how inexpensive it is.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty good. It's cheaper than Microsoft. I'd rate it a four out of five in terms of affordability.
In the past, we had to buy a Microsoft OneDrive license, and it was very expensive. And we chose G Suite, and the price was very good.
What other advice do I have?
We are using the latest version of the product.
If your company is heavily into Excel or Powerpoint, it's best to stay with Microsoft. However, Google is a decent option for those who do not need these two applications so much.
I'd rate it seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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