Google Workspace Reviews

We use the solution for email, chats, meetings, Google Docs, Google Sheets, and Google Meets.

Google Workspace has consolidated in one place our ability to send and receive emails, conduct meetings, and document our work.

The most valuable feature of the solution is email.

The meeting platform of Google Workspace has room for improvement. The meeting platform should be similar to Microsoft Teams, a little bit more collaborative, and easy to set up groups, so our people can chat back and forth.

I have been using the solution for five years.

I give the stability of the solution a ten out of ten.

I give the scalability of the solution a ten out of ten.

We previously used Microsoft Office and Outlook. We got weary of Microsoft Office, so we switched to Google Workspace which is a product that is a little easier to use, and we have more in-house control.

The initial setup of Google Workspace is straightforward.

The implementation was completed in-house.

We have seen a return on investment with the solution.

I give the pricing an eight out of ten, with ten being the most affordable.

I give the solution a nine out of ten.

We have nearly 330 people using the solution in our organization.

I absolutely recommend Google Workspace to others.

The solution is primarily used for a variety of purposes. We use it for mailboxes, documentation, et cetera. 

Generally, people take it due to the fact that they think it's cheap. That's what I've actually found. A lot of the people who go with Workspace think it's inexpensive.

It's stable. There isn't really any downtime. 

We find the product to be scalable. 

In general, it is not living up to expectations.

It's hard to get backups and to get things restored. 

The initial setup is not intuitive at all. 

Technical support could be better.

I've worked with the solution for six to 18 months. 

The stability is fine. It's on par with Microsoft, for example. It works. It doesn't have that much downtime. There are no bugs or glitches. 

The solution can scale. You can scale quite a bit. It's not an issue at all. 

At one point, we had several hundred mailboxes. Now, we have about 50 left. We're moving away from the solution.

Technical support leaves a lot to be desired. They need to improve their services.

I've also worked with Microsoft. I prefer 365 to Google. 

I found the initial setup to be difficult. It's not very intuitive. The setup is cumbersome. It gets difficult when I have to pull information back in. I find it to be very fickle.

There are free and paid tiers of the product. 

If you want to get something just for personal use, it is okay. For a corporation, in terms of traceability and making sure you can get your information if something goes wrong, it's brutal. The infrastructure is not intuitive and technical support isn't great. 

When you've got issues, and you need to restore information or back information up, it's a nightmare. Even when you're exporting information out from the Workspace, when it exports it, you look at it, and it's just a mess. I would not recommend this solution to others. I'd rate it one out of ten.

The tool helps me keep a backup of old emails. Like everyone else, I love the Google search engine for searching emails on webmail. The Google Workspace connector for Outlook works well, so I have no issues with that.

Learning the tool is straightforward because we're only using email. We need to verify that we have enough licenses. If we don't, we buy an additional license. Then, we create a user request for the new user.

I find the price high for the full suite features. Compared to Exchange Online, the price might not be too high, but you cannot choose only one functionality. When you buy Google Workspace, you have to get everything, including file storage and communication tools, which I don't use.

A more granular offering would be better, allowing me to purchase just the mail server with full online backup at a more competitive price compared to other solutions.

I have been using the product for 14 years. 

We have grown from 10 to 19 users and haven't seen any issues. 

At the very beginning, during the setup, we did contact Google support.

I don't use the fax system from Google Workspace; I use Dropbox. For local apps, I stick with Microsoft products. I haven't found anything better. I also use Exchange Online for some of my work, which works fine.

I like that Google Workspace eliminates the need for on-premise servers with tape backups to keep emails forever. That's why I use and continue to support it, even if we're transitioning to other tools. For instance, we might move from Dropbox to SharePoint and OneDrive. However, OneDrive hasn't convinced me yet, so I continue using Dropbox. The same reason I use Dropbox is why I use Google Workspace: it's the closest thing to the old-fashioned server and tape backup solution.

The biggest return on investment we've seen from the tool is the ability to save money by finding any email anytime, which is particularly useful in legal cases. However, from an operational perspective, it's more expensive than Exchange Online for our use case.

We have purchased an annual subscription. 

If users forget their passwords, they need to reset or change them, which involves contacting IT support. However, this doesn't happen very often.

I rate the overall product a nine out of ten. I don't have specific advice for IT professionals because the documentation is straightforward. I would advise considering the safety aspects before using any cloud solution, whether Google Workspace or something else. My feedback mainly applies to email usage, as I haven't used the file-sharing and communication tools enough.

I use Google Workspace for Gmail and as my workstation.

The most valuable feature of Google Workspace is the sheets and documents.

There are times the plugins or extensions in the solution do not work properly and I need to disable and enable the solution. 

The solution is lacking documentation and it would be helpful if there was an organized guide.

I have been using Google Workspace for approximately five years.

I rate the stability of Google Workspace a ten out of ten.

The scalability of Google Workspace is good. I have not doubted the functionality of the solution. There are a lot of scalability features. There should be more resources to learn how to scale the solution.

We have three people using the solution in my company.

The support is good.

I rate the support of Google Workspace a ten out of ten.

Positive

I have used other Google solutions and they all work seamlessly with one another. It is a large benefit.

The price of Google Workspace is reasonable. I pay less than 100 a month.

I rate Google Workspace an eight out of ten.

If the solution had better documentation I would give it a ten out of ten.

We use G Suite Enterprise mainly for communication in the form of emails and chat but it has multiple usages.

G Suite Enterprise is user-friendly, and the technical toolkits and other information are on the website. Additionally, the technical documents are comprehensive.

We noticed that sometimes when we forward emails to somebody, it is being relocated as part of the communication somewhere else. The traceability and other features should be improved.

I have been using G Suite Enterprise for approximately four years.

G Suite Enterprise has been highly stable.

The scalability of G Suite Enterprise is very good and it is one of the distinguishing features is separates your product from competitors.

We have approximately 500 users using this solution in my organization.

We might increase usage of this solution but we will have to wait and see what happens with the COVID phenomenon to subside, we hope for normalcy.

We have found the technical support to be average. The technical team from Google is available on the web

We have used many other solutions previously, such as Microsoft.

The initial setup of G Suite Enterprise was straightforward.

In our organization, the implementation took four days and on the fifth day, we were able to roll it out.

We used a consultant from Google to help us with the implementation. We had a good experience with them.

I rate G Suite Enterprise a seven out of ten.

We are using Google Workspace for email communication, calendar, Google Drive, spreadsheets, and documents. The main usage includes cloud computing, online spreadsheets, and word documents for meetings and daily work.

It hasn't contributed a lot to improvements as I have reservations about using Google documents. However, it allows integrated email and calendar functionality.

I appreciate the ability to have Google applications as standalone apps instead of just using a browser. This allows me to manage my space effectively without losing focus by splitting windows. The real-time editing feature is valuable as well.

I prefer Microsoft Word over Google documents as it has more functionalities. For Google spreadsheets, certain functions available in Excel are missing, making it less efficient. Google could integrate Gemini AI with Google Workspace to enhance user experience.

I have used Google Workspace for about one year and a half.

The system is stable unless the internet connection is slow.

I can't comment on scalability as I am not in a management position. However, from a user perspective, it has been seamless.

I have never had direct interaction with Google technical support as we have an internal IT team that handles any issues.

The setup is simple. You log in to your email account and access features through the menu.

We have an internal IT team managing technical issues.

I'm not satisfied with the cost because I feel these services should be free as they use our data.

I was investigating UiPath document understanding, OpenText, and TunkStand Total Agility.

Improvements are needed in the area of document functionalities where Microsoft Word is still superior to Google documents.

I'd rate the solution seven out of ten.

We use Google Workspace primarily for email communication, Google Chat features, and various email groups. Employees utilize Gmail as the main product, and we manage emails and communication tools within Google Workspace.

Google Workspace has positively impacted our operational costs and productivity. It has made communication more efficient and reduced my workload significantly by being easy to configure and deploy. The tools provided, especially Google Vault, have been very valuable and efficient for data management and security.

The most beneficial feature is Gmail, which we use extensively. We also appreciate Google Vault for its efficiency and value. The search facility within Gmail is outstanding. The ability to manage employees' emails and email groups easily and the comprehensive help section for administrators are also very valuable.

It would be a lot nicer if the default Gmail came with features that we currently need add-ons for, such as tables, automatic BCC, resizing of the panel on the left-hand side, email highlighting, and configuring the display of time and date against each email. Although these add-ons work fine without issues, it would simplify the process if they were included by default.

I have been working with Google Workspace for about five years.

I would rate the stability a ten because we have not encountered any issues around the stability of the system in the entire time we have been using it.

I would also rate scalability a ten. We can easily add or remove users and adjust costs accordingly. Managing and controlling employees’ data is very fluid, and features such as Google Takeout allow for easy data export and backup when an employee leaves.

I have only had a few occasions to contact Google technical support, and I always received very quick responses. I would rate their support a ten as well.

Positive

Before using Google Workspace, I managed an in-house email exchange server called MDemon a long time ago, around fifteen years ago.

The initial setup was very straightforward, and I had everything ready within a day. It was an easy deployment process.

I handle the technical side regarding Google Workspace myself.

I would rate pricing a seven. While Google Workspace is cost-effective, Microsoft Exchange (part of Microsoft 365) might seem to offer better value due to the inclusion of widely-used Office applications like Excel and Word. However, the advantages of Google Workspace keep me satisfied with our choice.

I currently manage Microsoft Exchange for another company and have experience with Office 365, but I prefer the advantages of Google Workspace.

I would recommend Google Workspace to other organizations due to its ease of setup, excellent help section for administrators, and outstanding searching facility within Gmail. The platform is very user-friendly and significantly reduces the workload of managing emails and data.

I utilize Google Workspace for my active files. I personally prefer to store all my files on Google as it allows me to access them from any device, provided I have an internet connection. The benefit of using Google apps is that they function similarly across all platforms, so it doesn't matter which device I'm using, as it all works seamlessly.

The most valuable feature of Google Workspace is its ease of use and stability.

Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined.

I have been using Google Workspace for approximately 10 years.

I have only seen the solution go down twice in my usage, it is stable.

My university used Google Workspace for approximately 50,000 students.

The free version does not have support. However, if you are using the paid version the support is good and quick.

The setup is easy. However, the help files could improve.

I did the deployment of the solution myself.

The price of the solution can vary.

We have one person for the maintenance of the solution.

I rate Google Workspace an eight out of ten.