Google Workspace Reviews

We primarily use the solution for file sharing, document creation, spreadsheet creation, presentations, and email.

The speed and response time are the most valuable aspects of the solution. It's always quick and available. I haven't had any outage problems or anything like that. I don't think there's ever been a time when it's been unreliable.

The solution is very stable. 

It can scale well.

It's very flexible. 

We need more functionality with Google Sheets. Sometimes I find that, since I've used Excel in the past, there's not as much feature parody between Microsoft's Excel and Google Sheets. Excel seems to have more features than Google Sheets. That's probably true with Google Workspace overall. It just doesn't have as many features and isn't as feature-rich as Microsoft Office.

The learning curve is a bit higher on the solution than, for example, Microsoft Office.

I've used the solution for a year and a half at this point. 

It's a stable, reliable product. There are no bugs or glitches. It doesn't crash or freeze. The performance is good. We've never had any lag or downtime. It's a very responsive solution. 

We have found the product to be easily scalable. 

I've never had to deal with technical support. I'm not sure how helpful or responsive they are in general.

I've used Microsoft options in the past.

Google Workspace is probably more scalable. The learning curve is probably deeper for Workspace, however, once you understand how to use workspace or G Suite, it's quicker and more responsive than Microsoft Office - and more flexible.

I don't deal with the deployment or maintenance aspect of the solution. 

I'd advise potential new users to just make sure that the functionality feature set will meet the needs of the organization and then make sure that the organization trains or at least enables the workforce with the resources they need to make the most out of the solutions.

I'd rate the product eight out of ten overall. I've mostly been pleased with its capabilities. 

I use it for mail purposes. I use Gmail and I use it for mailing people. I also use Google Slides for presentations and Google Sheets for data. It also has Google Docs, which I use for documents. 

Its user interface is great. It's user-friendly. You don't have to look for support when using it. 

Even the presentations and the docs, when you need formatting, it's all available there. Its reliability is very good and it syncs with the cloud. 

We can mutually work on a document. It's great for real-time editing. 

The initial setup is very easy.

I haven't come across any area that's really lacking. 

I'm not sure if Google Drive has a customizing feature, however, if it did, then it would be better. We'd like the flexibility of customizing the way you want it to look.

The solution is very stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. Its performance is good. 

It is a very scalable product. If you need to expand, it's not hard. 

We might have about 90,000 people using the solution.

I've never had to contact technical support. 

The setup was very simple and straightforward. The deployment was on the cloud, so I did not have to do much. All I needed to do was activate the account to be set up and everything was on the cloud already. You just need a password and username to get started. 

I don't deal with licensing. I can't speak to the exact cost. 

I'm a customer and end-user.

I'm not sure which version of the solution we're using. 

I'd recommend the solution as it is very easy to use. I'd rate it a nine out of ten based on its user-friendliness and easy setup.

We use this for everything. We use Slides for presentations, Sheets for analysis, Google Data Studio for reports, Google Sites internally on our internet and for our clients as well, to show them some financial reports. We don't use the Google Docs. Primarily we use Sheets, Slides, Data Studio, and Sites.

It has saved us money. We choose Google Suite due to the price. It's not due to the fact that it's better than Microsoft Suite. The thing is that we use Google Chat and Google Docs, and take advantage of the integration and the power of the search of Google - which is very good for us. We can find everything very fast.

We like that we have everything together, connected to Google Drive. This is very useful. The integration is very good with Google Drive. All this stuff that we have, we can use together in the same place, which is very good.

The initial setup is very straightforward.

G Suite is not as powerful as Microsoft Office Suite, so sometimes we have to change to Excel and PowerPoint.

Google Slides and Google Sheets have a lot of room for improvement. Also, Google Data Studio is not great when compared to Power BI. Power BI is much better than Google Data Studio.

We've used the solution for maybe two or three years. 

We've never had an issue with stability. Overall, it's been quite good. There are no bugs or glitches. 

It is my understanding that the solution can scale. We have 100 to 130 people on the product right now. Almost everybody uses G Suite here.

We do plan to expand as we explore using more AI. 

We use a third party and that team would contact Google if they had issues. However, our experience with the third party has been okay.

Neutral

We always have used G Suite. We never used Microsoft Suite. Since the beginning of the company, we've been on this particular product. I've used Microsoft in the past at other companies. 

The solution is simple to set up. It's not difficult at all. 

I do not recall exactly how long the deployment took. 

We have two staff members, trainees, that are handling any maintenance tasks. 

We used a third party during the implementation process. There is a company in Sao Paulo that helped us to set up everything.

We have seen a pretty good ROI on the product, based on how inexpensive it is. 

The pricing is pretty good. It's cheaper than Microsoft. I'd rate it a four out of five in terms of affordability.

In the past, we had to buy a Microsoft OneDrive license, and it was very expensive. And we chose G Suite, and the price was very good.

We are using the latest version of the product.

If your company is heavily into Excel or Powerpoint, it's best to stay with Microsoft. However, Google is a decent option for those who do not need these two applications so much.

I'd rate it seven out of ten. 

Most of the customers use the solution for basic and standard planning and stuff like that. They do have a variety of use cases. 

They have security parameters, and internal access to security policies for accessing email. 

It's easy to use. Most of the features regarding security are good. 

It offers better information and dashboard reports and customization activities. The VPN contribution is good. 

It has a lot of very useful features.

They are starting their own support system. However, most of it is still knowledge-based. My engineers are more knowledgeable than the G Suite support engineer sometimes. Their support needs to be better in India.

Right now, the software is pretty complete and it has a lot of features that are great. It's not lacking. 

The login and restriction to move are very difficult.

There's a bit of a learning curve.

I've worked with the solution for the last six months. 

The industry standard has been maintained, so I don't see any difficulties for implementation with G Suite. They have that GAM tool available which is most difficult. The work state is very lengthy.

It is stable. Every product has different issues. For example, if you go with Mercedes, you definitely learn Mercedes has different issues. This is the same with Google. However, we haven't had any trouble in relation to reliability.

We have between 10,000 and 30,000 users. 

It doesn't seem scalable. If I were to upgrade or degrade it will take me too much time with the licensing process that's available. That might be an issue in software. I'm not sure about that.

It's a good support system. G Suite is hiring people who are really good at communication skills, however, in India, there is no such approach. You need to rely on the knowledge base and not support. If your communication skill is not good it's hard to deliver the solution or give the technical answer.

The solution is not complex to set up. It is very straightforward and simple to implement. 

The industry standard has been maintained, so I don't see any difficulties for implementation with G Suite.

In a single console, I can manage multiple customers. They have very similar panels and similar options available in the GAM tool. Connecting with the GAM suite can be difficult to manage multiple customers and servers in the script.

Whether or not your company receives any ROI depends on the organization. Currently, a basic plan starts from the 30GB. There is also one plan which will cost another 2,000 rupees where they give a fuller picture, however, the plan costs are too high. If you consider the Indian market, there are people who do not have web access and they consider their mobile configuration or desktop. If the user is not going to use all the GB, it may not be cost-effective.

If the user is not using on that amount of data, so why should I waste 2,000 rupees for the license?

The costs vary. It may be somewhere around 10,000 to 20,000 rupees. It depends on how much the customer plans to use. There isn't a standard license. The cost depends on multiple factors.

There are six plans starting from 2,000 rupees, for a standard setup. The features you add will also add to the price. 

I'm a reseller.

I'd rate the solution eight out of ten.

G Suite Enterprise provides many features, such as business increased search visibility, email address, and domain. It's a large whole ecosystem that is the major benefit. You can manage your whole team and have many tools. Over seven years, the solution has gone through some drastic upgrades and improvements which are done automatically, I do not have to manual upgrade.

These types of solutions were code-heavy five years ago, but if you're to recreate it using the no-code environment, they're not only growing in that perspective they're also growing the AI. "How do I handle the data at the end of it?" HubSpot is not growing those services.

There are 120 different products and Google is ready to copy their competitors and vice versa. Some of them work, and some of them don't. There are many newer tools with no-code environments which allow for a leaner self-owned system, where I'm not tied to paying hundreds and thousands of dollars a year to another company.

In the next release of G Suite Enterprise, it would be a benefit to have mapping integration. For example, receiving the location on who you're interacting with and where people are coming from.

The mapping integration feature should not be an afterthought, but an active part of engagement with the people. If I send out a post to social media because emails are not a thing anymore, you're doing it through the social channel and people respond to it. "This is where I am and here's a picture of my backyard, my company is called Tiny Toronto and we build homes in backyards." This should get mapped on a map, Google's good at maps. The marketing generation between people tagging themselves on a map, you have that information accessible in that platform that you can make outreach to them. HubSpot hasn't evolved fast enough to go at that velocity. It's on hold because it doesn't have the mapping integration into something.

I have used G Suite Enterprise within the past 12 months.

The solution is stable, we have never lost data. They don't let you delete stuff in some sense.

G Suite Enterprise support is very accessible. I can click on call back connect with someone, and they can solve my problem immediately. They are a utility company that answers the phone.

I have used HubSpot previously and they are not as dynamic as G Suite Enterprise.

If HubSpot wants to be a utility company they have to be able to answer the phone. I'm planning to move to Shopify, and it has an integration with Google Adwords, you can have fulfillment and everything in a separate ecology. I'm sure G Suite Enterprise has other things that plug into Shopify that's been built new. HubSpot is not a growing platform anymore, people have gone elsewhere, especially in e-retailing.

G Suite Enterprise requires effort to set it all up.

The price of G Suite Enterprise is reasonable compared to HotSpot. I'm not going to say G Suite Enterprise is affordable. It's valuable, you find value in paying your gas bill or your electricity bill, because of what it allows you to do.

I rate G Suite Enterprise a seven out of ten.

We use G Suite to send daily operational emails for internal and external purposes.

If I'm addressing certain emails from banks — automatic emails, like OTP, etc. — I can create rules and forward that OTP to the specific email IDs. You can create rules and deliver mail to different groups using the forwarding feature. It's handy. If I'm getting a message from the bank about paycheck processing, I can forward it to every user who has asked about their paychecks. 

When I'm away, I can automatically forward my email to another user taking over for me. A copy of the email goes to the second user, so they can take action in my absence. Any case IDs or other emails related to organizational requirements go to second-level people.

The best feature in G Suite is Google Mail forwarding and the ability to create rules based on the subject line. I found it very useful, and you can store additional data in Google Drive. 

Google Mail's spam filter needs improvement. If I'm sending mail to another email user, sometimes it goes to the spam folder, and they won't know unless they check because they aren't seeing it in the primary inbox. They may miss important emails. At the same time, I'm receiving spam that shouldn't go to my inbox.

We've been dealing with G Suite and Google Mail for 10 years. 

G Suite is stable.

G Suite is scalable. You can add as much space as you want. We have more than 200 users working with it. 

We get technical support from a third-party provider, not Google, which is difficult to contact. That is one crucial area for improvement. Google should take care of this. They have a customer care number, but it isn't easy to get immediate service. Even though my company is a paid customer, we have to go through third-party vendors. We cannot contact Google when we have any issues. With Microsoft and other vendors, I can call them directly with any problems, but it's hard to contact Google when we need technical support. 

We used Yahoo Business Mail in the past, and they had the same problems with technical support as Google, but the storage costs were cheaper. It was 1 TB per user.  

The email setup is very easy. It took less than 10 minutes to create my email account and configure it. 

G-Suite is a costly investment, but it is better than other solutions in terms of features, functions, usability, and uptime. 

The license is based on the number of users, and it's annual. There aren't any additional costs. Sometimes we have automation people who need to access an email ID, so we allocate the old ID to the new employee. 

I have other solutions also, but they're not a user-friendly as Google Mail. Some of the features I wanted weren't present, so I didn't recommend these solutions for my organization.

I rate G Suite nine out of 10. It is pretty good. Aside from a few small things, I don't have any issues.

I mainly use G Suite for keeping notes and the calendar. I also use the productivity tools or applications that belong to G Suite and the free email service as well as the Chrome browser to search Google. 

Everything is synchronized across every single device you use to access G Suite. That is why we like it. Also, the apps are intuitive, easy to use, and highly responsive. Gmail and the Chrome browser are the two tools we use the most. We also use Google Drive to upload and store files online. 

Many of the other tools are useful. I often access YouTube for personal use, but I seldom use Google Maps because I prefer Waze. Instead, I use the translator and the tool for managing photos. I use Google Keep for taking notes and also Meet because, in the business world, you need to use various tools to host web conferences with customers, vendors, and for personal use. I don't use Google Hangouts, though.

I think Meet is not as well-positioned as Zoom. That application needs to be enhanced to make it more feature-rich and easy to use. It's easy and has all the essential features, but it's not as popular as Zoom. And I think Google Translate could add more features. For example, it could be integrated when typing in a document or a web browser like Grammarly. I use Grammarly to review the way I write English, and the services included in Grammarly are excellent. Or translation features could be embedded in all the Google applications. It would also be helpful to use translation offline when you are using a desktop, tablet, or cellphone that can't access the web.

For years, everyone has been expecting Google to add a real-time AI interpreting service where you can speak in your language, and Google translates it into other languages for other users. For example, you have a cellphone or web instant messaging integrated with free phone service. They could also use translation services to make it easier to communicate among people because not everyone knows exactly different languages. So I can speak in Spanish, and you understand me in English because you listen to me in English. And if you need to ask something because you are not clear about anything that I said, you can ask a question in your language, and I listen to you in my language.

It would be an excellent service for Google. They already have a global scope and their own platform. Google has an advantage because it is at the top of the internet services. They aren't the leader in all services, but they are well-positioned as the top searching engine. Google could seize other opportunities to develop and deploy some other services we are hoping for and make things easier for everybody.

I don't know precisely how long, but we've been using G Suite for years. I think we've been using it since Google launched those services — before Google started branding this set of apps G Suite. I don't know when they decided to bundle their solutions into G Suite and Plus. Google is the leading provider of internet services, so of course, I use applications from Google.

G Suite's performance is good. It's highly stable.

Google has many data centers, and their services are in their cloud. The performance in all of their applications is excellent. I can't say a bad word about G Suite.

I haven't ever needed to use Google support because everything works. I don't remember when Google has locked a service or went down due to a bug. So I think they produce excellent applications. They have an excellent approach to quality, testing, and user satisfaction. Google keeps things as simple as possible.

G Suite applications are all web-based, so you do not have to download anything. It's simple compared to some other products. 

I rate G Suite nine out of 10. I highly recommend it. Google email services have been helpful for us. I worked for the second-largest public university in Costa Rica, and there was a need to have thousands of active email addresses. It's complex to configure all of them yourself and maintain an email server. Google email offered an effortless way to implement the email for more than 20,000 different addresses that needed to be opened every year. I would say Google Mail must be the most used application globally. Google Mail is a great application, and the service is suitable for personal or enterprise use.

My main use case for the solution is communications and to extend collaboration mostly around spreadsheets and a few groups, but mainly just to get teams on. We're working with fairly small teams, so I don't need a complex project management system at this stage. More and more I'm looking at using ClickUp somewhere down the line.

Valuable features of the solution are that it's simple and effective. The thing that I use most is access to documentation and being able to download a print; those are handy features for what I do. In general, basic communication administration.

To a degree, the project management service could be improved. I see the product is picking up task management specifically and we're trying to move away from emails as far as possible, but still sticking to the task management aspect.

Another area of improvement would be on the conversation side if you use the chat functions; it's a bit all over the place. But it again comes back towards the project management side, or rather workflow. To me, everything is a project, that's how I approach that.

I've been using G Suite since it was Google apps, and that was around 2009.

The stability is fine. I would rather think the local networks are falling apart, so the response times are sometimes slow, but it's not really Google related, it's network related.

The scalability is fine. I've got one site with 50 users, so scalability doesn't really matter that in that environment. On the Google apps platform, it doesn't matter if you have one, or 10, or 100 users really, because each user is just functioning on its own space.

I have not needed Google support in the reseller environment. I once needed to recover a Gmail address, which somebody created for a company and then disappeared, so there's quite a lot of information on there. And Google actually didn't help me, we had to find another way to recover it.

Prior to using G Suite, I used to run quite large projects on Microsoft Project. But that was before cloud was really involved.

The initial setup is straightforward. To integrate apps into G Suite is actually fairly simple. We're fortunately not sitting with a lot of disparate systems. I add one project and then I use IT to sync.

I would say the pricing is very affordable. To me it's cheaper to run a couple of users in a Google platform than what it would be with Microsoft Exchange. But of course, you've got Microsoft Cloud now, so I'm using that as well because clients require that.

When considering G Suite, the key is moving from the old environment, Outlook, or whatever the case might be. I wouldn't use Outlook. I would just stick to the Google interface. But my advice is, if you want change, you've got to plan properly because you'll use it often. That is probably the biggest challenge.

I sell the product, and I would recommend it. I would rate the solution an eight out of ten.

I mainly use it for interaction with customers. For internal use, we mostly use Slack. There's hardly any email internally. External emails, however, require Gmail.

I like everything that Google does. They have good products.

It's easy to use.

The solution is stable.

The scalability is good. 

It's smarter than I am. There are always more features that I need to explore.

I'm happy with its current integration capabilities. 

The solution could always be more secure, although that doesn't affect me so much.

The next trend in email is automation, as email becomes hard when you need to do maintenance, put in the files, and remember where you put stuff. Automation can take away the noise, so to speak. 

That said, for us, since a lot of the communication is done on Slack, email is not used as much anymore. It used to be distribution lists and it was difficult to maintain the inbox. However, now, using Slack, it's not a big issue anymore.

I've been at my current company for about three months and have used it since then.

The stability of G-suite is good. There are no bugs or glitches. There is no crashing or freezing. It's reliable. 

The solution is very scalable. If you need to scale up, you can do so with Google. 

We don't have a lot of users. We're a small company. It's probably close to a hundred users in total. 

I've never been in touch with technical support. I haven't had any issues. Therefore, I would not be able to rate the level of service they provide. 

I used Office 365 before. I can't say that there's a major difference between the two options, or that one is good and one is bad. They're both very good, very advanced.

As it's a cloud-based solution, there isn't really an implementation that happens. It's very simple and straightforward to start using it. 

I don't know how much it costs due to the fact that I'm just a user. I'm a sales guy, I'm not the IT guy. I don't handle any aspect of licensing.

Our company is a client and an end-user. We don't have a business relationship with Google. 

As we are using the cloud version of the solution, we're always on the latest version of the product.

I'd rate the solution at a nine out of ten. It does what it needs to do in a very good way, so it gets a high mark from me.

I am using G Suite Enterprise for a messaging platform and identity service.

The solution could improve the Google Cloud identity login to laptops that sometimes do not work. The collaboration for Google sites, they are not equivalent to others, such as Sharepoint. 

In an upcoming release, self-services, identity governance, and overall features could improve. Additionally, there should be a feature to allow users to connect to Password Anywhere to manage their passwords, such as password resetting. All these features are already provided by Microsoft Office 365 and they are leading in these areas.

I have been using G Suite Enterprise for approximately five years.

This solution is stable.

G Suite Enterprise is scalable.

The support could improve for Google platforms. For example, there could be better videos or tutorials. The technical support is not as good as what is provided by Microsoft. For example, when the Google cloud identity service does not log a user in, the technical documents and the support pass the blame onto the laptop manufacturer. They are avoiding responsibility for the integration.

The setup is usually easy.

The main challenge regarding startups with identity services is you could be on a platform that works well but the services are expensive. For example, Microsoft Azure costs approximately $30 per user which is expensive. You end up choosing a different platform, such as G Suite Enterprise because it is priced reasonably and is less expensive than other solutions.

When evaluating Google, Microsoft SharePoint, and Microsoft Azure identity services, I have found Azure is the best.

I rate G Suite Enterprise an eight out of ten.