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Neill Walker - PeerSpot reviewer
Enterprise Agile Consultant at Secret
Reseller
Highly stable, quick support, and easy to use
Pros and Cons
  • "The most valuable feature of Google Workspace is its ease of use and stability."
  • "Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined."

What is our primary use case?

I utilize Google Workspace for my active files. I personally prefer to store all my files on Google as it allows me to access them from any device, provided I have an internet connection. The benefit of using Google apps is that they function similarly across all platforms, so it doesn't matter which device I'm using, as it all works seamlessly.

What is most valuable?

The most valuable feature of Google Workspace is its ease of use and stability.

What needs improvement?

Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined.

For how long have I used the solution?

I have been using Google Workspace for approximately 10 years.

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What do I think about the stability of the solution?

I have only seen the solution go down twice in my usage, it is stable.

What do I think about the scalability of the solution?

My university used Google Workspace for approximately 50,000 students.

How are customer service and support?

The free version does not have support. However, if you are using the paid version the support is good and quick.

How was the initial setup?

The setup is easy. However, the help files could improve.

What about the implementation team?

I did the deployment of the solution myself.

What's my experience with pricing, setup cost, and licensing?

The price of the solution can vary.

What other advice do I have?

We have one person for the maintenance of the solution.

I rate Google Workspace an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer1976766 - PeerSpot reviewer
Commercial Sales Manager at a tech services company with 51-200 employees
Real User
Flexible, fast, and responsive
Pros and Cons
  • "The solution is very stable."
  • "We need more functionality with Google Sheets"

What is our primary use case?

We primarily use the solution for file sharing, document creation, spreadsheet creation, presentations, and email.

What is most valuable?

The speed and response time are the most valuable aspects of the solution. It's always quick and available. I haven't had any outage problems or anything like that. I don't think there's ever been a time when it's been unreliable.

The solution is very stable. 

It can scale well.

It's very flexible. 

What needs improvement?

We need more functionality with Google Sheets. Sometimes I find that, since I've used Excel in the past, there's not as much feature parody between Microsoft's Excel and Google Sheets. Excel seems to have more features than Google Sheets. That's probably true with Google Workspace overall. It just doesn't have as many features and isn't as feature-rich as Microsoft Office.

The learning curve is a bit higher on the solution than, for example, Microsoft Office.

For how long have I used the solution?

I've used the solution for a year and a half at this point. 

What do I think about the stability of the solution?

It's a stable, reliable product. There are no bugs or glitches. It doesn't crash or freeze. The performance is good. We've never had any lag or downtime. It's a very responsive solution. 

What do I think about the scalability of the solution?

We have found the product to be easily scalable. 

How are customer service and support?

I've never had to deal with technical support. I'm not sure how helpful or responsive they are in general.

Which solution did I use previously and why did I switch?

I've used Microsoft options in the past.

Google Workspace is probably more scalable. The learning curve is probably deeper for Workspace, however, once you understand how to use workspace or G Suite, it's quicker and more responsive than Microsoft Office - and more flexible.

How was the initial setup?

I don't deal with the deployment or maintenance aspect of the solution. 

What other advice do I have?

I'd advise potential new users to just make sure that the functionality feature set will meet the needs of the organization and then make sure that the organization trains or at least enables the workforce with the resources they need to make the most out of the solutions.

I'd rate the product eight out of ten overall. I've mostly been pleased with its capabilities. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Google Workspace
September 2025
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,676 professionals have used our research since 2012.
Senior Desktop Analyst at Tech Mahindra
Real User
It replaces a mishmash of different solutions with one fully integrated product.
Pros and Cons
  • "Google seems to be a more stable environment than our current on-premise Microsoft solution that we're replacing."
  • "G-Suite is excellent for what we're trying to do, but it could use some extra features. For example, it would be helpful if we had a seamless way to convert Excel macros to Google Sheets."

What is our primary use case?

We use G-Suite for updating documents. We are implementing it in two stages. In the first stage, we are only using Google Drive, Chat, Sheets, Slides, and we're working toward replacing Microsoft Office 2010. It's deployed in the cloud, which is why we need Google One login to act as the single sign-on.

The first phase is Google Open, which uses Google Drive, and the second phase will be Google Connect, which will be replacing Microsoft Outlook with Gmail. Beyond that, we're also going to get rid of Microsoft Active Directory, which lists users and systems.

Our company builds commercial aircraft, like airplanes and helicopters, manufactured in various countries, so it's a global supply chain. In a multinational company like this, you need to share documents across all these different locations in Europe, North America, or South America.

We're also using G-Suite in manufacturing, so we use big-screen TVs to share documents and update information. It's a touch screen, so it's a big panel on wheels displaying diagrams, engine repairs, and that type of thing.

What is most valuable?

We're replacing a mishmash of different solutions with one fully integrated product.

What needs improvement?

G-Suite is excellent for what we're trying to do, but it could use some extra features. For example, it would be helpful if we had a seamless way to convert Excel macros to Google Sheets. We use the OneLogin to authenticate users logging into G-Suite. We'd like to see a lot of the same information provided from Microsoft Active Directory, such as the user's location, telephone number, etc. If G-Suite could develop this type of service, that would be amazing.

For how long have I used the solution?

I've been using G-Suite Enterprise for the last eight months.

What do I think about the stability of the solution?

So far, Google seems to be a more stable environment than our current on-premise Microsoft solution that we're replacing.

What do I think about the scalability of the solution?

G-Suite is easy to scale. With an on-premise environment, you have hardware limitations, like hard drive space, server CPU, RAM, etc. You don't have those limitations with a cloud platform because Google has server farms and unlimited hard drive space. So you're going from an environment where you have limitations to one that doesn't.

I'm unsure how many users we have worldwide because our global user footprint includes implementations in France, the Netherlands, Germany, Spain, Canada, the United States, Mexico, and Brazil. So I couldn't give an accurate number of how many users will be onboarded in the next two years.

We're planning to expand our usage through integrating with other solutions. When I log in, I have around six applications that use the single sign-on, but we will onboard more. We're switching over from the Microsoft environment, like Excel macros, or connecting to the databases and pulling down data from SAP. All of that functionality will be replicated within Google Workspace.

How are customer service and support?

I have never used Google support. I'm also a big Google user outside of the company of Google Workspace. I have a personal Google One account that gives me 1 terabyte of data. And most Google support is self-serve. I do a Google search for help, so it's all pretty straightforward. I've never had a situation where I needed to contact somebody.

Which solution did I use previously and why did I switch?

We had a bundle of things, including Microsoft servers and Microsoft Outlook email. Other things like file transfer would be covered under SFTP, and we used a product called Axway. 
If you're transferring files between countries, you need to do some encryption like PGP. We use Stormshield for email file transfer. But when you get to larger files, like over 15 gigabytes, you need an SFTP server. If you're transferring a video, then you're going to put it on Google Drive, and because it's authenticated, you can do those file transfers.

How was the initial setup?

On our end, the deployment process is signing up the users. They submit a form with their department and email address, and that's how they get authenticated. I am a senior desktop analyst, so I set up the users, provide them with a laptop or desktop, and set them up with services like Google Workspace. I'm part of the provisioning process. Our headquarters in France handled the primary deployment, and we provide end-user support. I never was involved in the actual setup or implementation.

The only maintenance necessary is the authentication platform instead of the OneLogin product. We're deploying Google Workspace and ServiceNow, which is my primary application as a support person. I can pass through authentication when I'm in the office through OneLogin. If I'm logging in externally on a non-company computer, I can use OneLogin authentication on my phone to get into ServiceNow.

What was our ROI?

We're in between phase one and phase two of our implementation, so the real cost savings is going to be the ease of use and reduced support cost.

What's my experience with pricing, setup cost, and licensing?

I would not be able to say how much the company paid for the enterprise solution. But from an end-user perspective, I can say that Google One is reasonable. I know schools and small companies use G-Suite. So if public and non-profit enterprises use it, then I don't think the price is a limitation.

What other advice do I have?

I rate G-Suite Enterprise nine out of 10. If you're looking at implementing an application through G-Suite and using the single sign-on, you need to bring on people with a different skill set. For example, if you're replacing those Excel macros, you need somebody who knows the Apps Script programming language. Procuring that knowledge and those skills is the real cost.

People looking to implement G-Suite need to evolve and change their mindset from an on-premise solution to a cloud solution. When working on a cloud solution, you need to retrain your employees. We also set employees up with a trainer when we onboard them. This is a short session that bridges the gap between what they've traditionally used, like SharePoint or sharing files via Excel, and moving toward sharing files between departments on Google Drive.

You also need to become cross-functional in how you utilize the product. For example, we might have one senior marketing person or somebody overseeing technical publications in each country. If you're going to share documents in common, you need to identify who those individuals are and share them with the team.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Nabwire Josephine - PeerSpot reviewer
Nabwire JosephineMTN mobile money Agent at MTN Uganda
Top 20Real User

Google Workspace is one of the wonderful search engines with a variety of information.

See all 2 comments
Marcelo_Marciano - PeerSpot reviewer
Account Executive - Special Accounts at Iron Mountain Incorporated
MSP
A useful solution for email, worksheets, documents and presentations, but it could be more user-friendly
Pros and Cons
  • "The initial setup is easy because it's all pre-configured."
  • "The solution needs to be more user-friendly and improve its tools and features."

What is our primary use case?

Our primary use case for the solution is for email, worksheets, documents and presentations. We deploy the solution on cloud.

What is most valuable?

We find the practicality of the solution valuable.

What needs improvement?

The solution needs to be more user-friendly and improve its tools and features. Additionally, access to the specific tools inside the application is not easy to understand, so you need to go through many menus to find out what is needed for particular tasks. It's not easy in Microsoft Office because everything you see can be visualized. It's faster and simpler to use the tools, but in Google Docs, we need to work around many of them and understand how they work and the functions required for the Worksheet application.

For how long have I used the solution?

We have been using the solution for approximately two years and are currently using the latest version.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. I rate the scalability a ten out of ten.

How are customer service and support?

We do not have experience with customer service and support.

How was the initial setup?

The initial setup is easy because it's all pre-configured, so there's no problem configuring the tool. I rate the initial setup a ten out of ten.

What other advice do I have?

I rate the initial setup a seven out of ten. I recommend the solution for users considering it because it is easy to use but doesn't have other features from Microsoft Office.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Adrian Mukisa - PeerSpot reviewer
Student at Kabale University
Real User
Straightforward implementation, highly stable and scalable
Pros and Cons
  • "The initial setup of Google Workspace is straightforward."
  • "The solution could improve by having more frequent updates."

What is our primary use case?

I don't use Google Workspace frequently, but when I do, it's mainly for scheduling meetings. For example, when I have meetings with lecturers or with classmates for scheduled discussions.

What needs improvement?

The solution could improve by having more frequent updates.

For how long have I used the solution?

I have been using Google Workspace for approximately three years.

What do I think about the stability of the solution?

The solution is stable if there is a good internet connection. 

I rate the stability of Google Workspace a ten out of ten.

What do I think about the scalability of the solution?

We have approximately 100 people using the solution in my organization. We plan to increase our usage in the future.

I rate the scalability of Google Workspace a ten out of ten.

How are customer service and support?

I have not used the support.

Which solution did I use previously and why did I switch?

I have not used a similar solution prior to Google Workspace.

How was the initial setup?

The initial setup of Google Workspace is straightforward.

I rate the initial setup of Google Workspace a ten out of ten.

What about the implementation team?

The implementation of the solution was done in-house. We have five people able to do the deployment of the solution. The team consists of developers and lecturers.

What was our ROI?

We have seen an ROI because it provides good services.

I rate the ROI of Google Workspace a ten out of ten.

What's my experience with pricing, setup cost, and licensing?

There are different versions of the solution available, such as premium.

What other advice do I have?

I would recommend this solution to others.

I rate Google Workspace a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Abhishek Gowsika - PeerSpot reviewer
Business Operations Analyst at a tech services company with 1,001-5,000 employees
Real User
User-friendly with a good user interface and an easy setup
Pros and Cons
  • "The initial setup is very easy."
  • "I'm not sure if Google Drive has a customizing feature, however, if it did, then it would be better."

What is our primary use case?

I use it for mail purposes. I use Gmail and I use it for mailing people. I also use Google Slides for presentations and Google Sheets for data. It also has Google Docs, which I use for documents. 

What is most valuable?

Its user interface is great. It's user-friendly. You don't have to look for support when using it. 

Even the presentations and the docs, when you need formatting, it's all available there. Its reliability is very good and it syncs with the cloud. 

We can mutually work on a document. It's great for real-time editing. 

The initial setup is very easy.

What needs improvement?

I haven't come across any area that's really lacking. 

I'm not sure if Google Drive has a customizing feature, however, if it did, then it would be better. We'd like the flexibility of customizing the way you want it to look.

What do I think about the stability of the solution?

The solution is very stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. Its performance is good. 

What do I think about the scalability of the solution?

It is a very scalable product. If you need to expand, it's not hard. 

We might have about 90,000 people using the solution.

How are customer service and support?

I've never had to contact technical support. 

How was the initial setup?

The setup was very simple and straightforward. The deployment was on the cloud, so I did not have to do much. All I needed to do was activate the account to be set up and everything was on the cloud already. You just need a password and username to get started. 

What's my experience with pricing, setup cost, and licensing?

I don't deal with licensing. I can't speak to the exact cost. 

What other advice do I have?

I'm a customer and end-user.

I'm not sure which version of the solution we're using. 

I'd recommend the solution as it is very easy to use. I'd rate it a nine out of ten based on its user-friendliness and easy setup.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Daniolo Medrado - PeerSpot reviewer
Chief Innovation Officer at eMotion
Real User
Straightforward to implement and offers good pricing but not as robust as some Microsoft options
Pros and Cons
  • "It has saved us money."
  • "G Suite is not as powerful as Microsoft Office Suite, so sometimes we have to change to Excel and PowerPoint."

What is our primary use case?

We use this for everything. We use Slides for presentations, Sheets for analysis, Google Data Studio for reports, Google Sites internally on our internet and for our clients as well, to show them some financial reports. We don't use the Google Docs. Primarily we use Sheets, Slides, Data Studio, and Sites.

How has it helped my organization?

It has saved us money. We choose Google Suite due to the price. It's not due to the fact that it's better than Microsoft Suite. The thing is that we use Google Chat and Google Docs, and take advantage of the integration and the power of the search of Google - which is very good for us. We can find everything very fast.

What is most valuable?

We like that we have everything together, connected to Google Drive. This is very useful. The integration is very good with Google Drive. All this stuff that we have, we can use together in the same place, which is very good.

The initial setup is very straightforward.

What needs improvement?

G Suite is not as powerful as Microsoft Office Suite, so sometimes we have to change to Excel and PowerPoint.

Google Slides and Google Sheets have a lot of room for improvement. Also, Google Data Studio is not great when compared to Power BI. Power BI is much better than Google Data Studio.

For how long have I used the solution?

We've used the solution for maybe two or three years. 

What do I think about the stability of the solution?

We've never had an issue with stability. Overall, it's been quite good. There are no bugs or glitches. 

What do I think about the scalability of the solution?

It is my understanding that the solution can scale. We have 100 to 130 people on the product right now. Almost everybody uses G Suite here.

We do plan to expand as we explore using more AI. 

How are customer service and support?

We use a third party and that team would contact Google if they had issues. However, our experience with the third party has been okay.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We always have used G Suite. We never used Microsoft Suite. Since the beginning of the company, we've been on this particular product. I've used Microsoft in the past at other companies. 

How was the initial setup?

The solution is simple to set up. It's not difficult at all. 

I do not recall exactly how long the deployment took. 

We have two staff members, trainees, that are handling any maintenance tasks. 

What about the implementation team?

We used a third party during the implementation process. There is a company in Sao Paulo that helped us to set up everything.

What was our ROI?

We have seen a pretty good ROI on the product, based on how inexpensive it is. 

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty good. It's cheaper than Microsoft. I'd rate it a four out of five in terms of affordability.

In the past, we had to buy a Microsoft OneDrive license, and it was very expensive. And we chose G Suite, and the price was very good.

What other advice do I have?

We are using the latest version of the product.

If your company is heavily into Excel or Powerpoint, it's best to stay with Microsoft. However, Google is a decent option for those who do not need these two applications so much.

I'd rate it seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1924197 - PeerSpot reviewer
Project Lead at a tech services company with 1,001-5,000 employees
Reseller
Easy to use with good features and good security
Pros and Cons
  • "It's easy to use."
  • "There's a bit of a learning curve."

What is our primary use case?

Most of the customers use the solution for basic and standard planning and stuff like that. They do have a variety of use cases. 

They have security parameters, and internal access to security policies for accessing email. 

What is most valuable?

It's easy to use. Most of the features regarding security are good. 

It offers better information and dashboard reports and customization activities. The VPN contribution is good. 

It has a lot of very useful features.

What needs improvement?

They are starting their own support system. However, most of it is still knowledge-based. My engineers are more knowledgeable than the G Suite support engineer sometimes. Their support needs to be better in India.

Right now, the software is pretty complete and it has a lot of features that are great. It's not lacking. 

The login and restriction to move are very difficult.

There's a bit of a learning curve.

For how long have I used the solution?

I've worked with the solution for the last six months. 

What do I think about the stability of the solution?

The industry standard has been maintained, so I don't see any difficulties for implementation with G Suite. They have that GAM tool available which is most difficult. The work state is very lengthy.

It is stable. Every product has different issues. For example, if you go with Mercedes, you definitely learn Mercedes has different issues. This is the same with Google. However, we haven't had any trouble in relation to reliability.

What do I think about the scalability of the solution?

We have between 10,000 and 30,000 users. 

It doesn't seem scalable. If I were to upgrade or degrade it will take me too much time with the licensing process that's available. That might be an issue in software. I'm not sure about that.

How are customer service and support?

It's a good support system. G Suite is hiring people who are really good at communication skills, however, in India, there is no such approach. You need to rely on the knowledge base and not support. If your communication skill is not good it's hard to deliver the solution or give the technical answer.

How was the initial setup?

The solution is not complex to set up. It is very straightforward and simple to implement. 

The industry standard has been maintained, so I don't see any difficulties for implementation with G Suite.

In a single console, I can manage multiple customers. They have very similar panels and similar options available in the GAM tool. Connecting with the GAM suite can be difficult to manage multiple customers and servers in the script.

What was our ROI?

Whether or not your company receives any ROI depends on the organization. Currently, a basic plan starts from the 30GB. There is also one plan which will cost another 2,000 rupees where they give a fuller picture, however, the plan costs are too high. If you consider the Indian market, there are people who do not have web access and they consider their mobile configuration or desktop. If the user is not going to use all the GB, it may not be cost-effective.

If the user is not using on that amount of data, so why should I waste 2,000 rupees for the license?

What's my experience with pricing, setup cost, and licensing?

The costs vary. It may be somewhere around 10,000 to 20,000 rupees. It depends on how much the customer plans to use. There isn't a standard license. The cost depends on multiple factors.

There are six plans starting from 2,000 rupees, for a standard setup. The features you add will also add to the price. 

What other advice do I have?

I'm a reseller.

I'd rate the solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.