Microsoft Azure App Service vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Microsoft Azure App Service
Ranking in Rapid Application Development Software
7th
Average Rating
8.4
Number of Reviews
38
Ranking in other categories
Mobile Development Platforms (6th)
ServiceNow
Ranking in Rapid Application Development Software
4th
Average Rating
8.4
Number of Reviews
212
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of June 2024, in the Rapid Application Development Software category, the mindshare of Microsoft Azure App Service is 3.8%, down from 4.0% compared to the previous year. The mindshare of ServiceNow is 12.7%, up from 9.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
Unique Categories:
Mobile Development Platforms
2.8%
Help Desk Software
26.8%
IT Asset Management
20.6%
 

Featured Reviews

Christian Sanabria - PeerSpot reviewer
Jan 25, 2023
A good app development tool that is easy to use, but requiring a lot of improvement in its technical support
I use this solution to learn about the application development technology and platform and be able to recommend it to my employer I'ts not being used yet. I particularly appreciate that this is a very straightforward and easy solution to use. I would like to see some significant improvement in…
NM
Sep 7, 2023
Streamlining workflow and comprehensive service catalog for enhanced efficiency
We use it for incident management and service requests It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform. It enables faster communication and turnaround time between the parties, which was previously challenging through…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"App Service's best features are that it can be scaled easily and it includes Kudu."
"It's a platform as a service, so we don't have to manage the infrastructure to hold the websites."
"The best feature is scalability, which allows you to target potential clients worldwide by connecting the application to a local server. This makes the application readily accessible, and the response time will be much better."
"What I found most valuable in Microsoft Azure App Service is that it's a PaaS. I also like that it supports Docker and multiple frameworks so that you can work on Java, Ruby on Rails, PHP, and Python."
"One of our reasons to use the product is its cloud service. Our usage is mainly on the cloud and we like the benefits that we can get from the cloud. You can easily do the literal shift of your application easily. You can jump into the cloud very quickly."
"The most valuable feature is the ability to scale the application."
"We are able to do millions of things simultaneously."
"The cost is reasonable."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"Good stable and scalable solution."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"The most recent addition of SAM Premium is a game changer for many organizations."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
 

Cons

"The solution is quite expensive. If you need more features, you need to pay for them."
"From an IoT use case perspective, we're all good, however, we should have additional plugins."
"The outbound connectivity is not great."
"The configuration is slow without understanding the systematic process."
"If you are not using the product properly, then it can cost you a lot of money. Hence, you need to make sure that you choose the services wisely. You need to make sure that you have a budget and have some alerts associated with it. The tool's cost can easily go high if you don't consider these things properly. You need to review your existing subscription."
"I would like to see some significant improvement in the technical support provision for this solution."
"The solution needs better integration capabilities on the network side."
"I would like to see some improvement in the UI/UX design, to make navigation of this solution more user friendly. For example, it could contain more explicit information on each of the features."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"The solution's user experience could be improved concerning its UI and portals."
"There is room for improvement in price."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"The solution should offer better security when it comes to storing data."
 

Pricing and Cost Advice

"The pricing for this solution is set in tiers, with the overall cost depending on the features that are required. I would advise organizations to have a detailed look at the functions they need, to ensure that they are in the correct pricing tier."
"Azure doesn't cost as much as other services."
"On a scale of one to ten, where one is a low price and ten is a high price, I rate the pricing a five. The product is affordable."
"We have no complaints about the pricing."
"Microsoft Azure App Service is an expensive platform, but it depends on the data ingestion. There's a pay-as-you-go plan and a savings plan for compute, but total costs depend on data ingestion and disk space. For high performance, security, and isolation, Microsoft offers a disk space of 1 TB, with a pay-as-you-go price of $40 per hour, if I'm not mistaken."
"The pricing model of Microsoft Azure App Service could be made more clear. There is a scale and range and it can be complicated and convoluted. Some simplification is needed."
"The cost depends on the App Service plan that you choose. There are a number of tiers available."
"The cost of the solution is based on usage. It is less expensive than other solutions."
"It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."
"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
"The licenses are expensive."
"We are happy with the pricing."
"The licensing expenses are excessively high."
"ServiceNow is an expensive solution."
"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
11%
Government
9%
Manufacturing Company
8%
Educational Organization
23%
Computer Software Company
11%
Financial Services Firm
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Would you choose Microsoft Azure App Service or PowerApps?
Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in locations that other cloud providers do not cater to. When servers are closer t...
Do you recommend Microsoft Azure App Service?
I highly recommend Microsoft Azure. We have been using it for nearly four years. We mostly use it for creating and maintaining websites, such as content management systems like WordPress sites, whi...
What do you like most about Microsoft Azure App Service?
One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Also Known As

Azure App Service, MS Azure App Service
No data available
 

Overview

 

Sample Customers

Real Madrid, Absolut, AccuWeather, Heineken, NBC News, Paramount
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Microsoft Azure App Service vs. ServiceNow and other solutions. Updated: May 2024.
789,135 professionals have used our research since 2012.