ServiceNow and Microsoft Azure App Service both operate in the enterprise IT services sector. ServiceNow has a competitive edge due to its configurability and ITIL support, whereas Azure App Service excels in streamlined, scalable PaaS solutions.
Features: ServiceNow offers high configurability and integration capabilities for tailoring workflows to specific business needs. It supports a vast array of ITIL processes, including incident and change management, and allows the development of custom business applications. Additionally, ServiceNow provides robust analytics and a comprehensive service catalog, making it ideal for complex environments. Microsoft Azure App Service, on the other hand, offers seamless deployment of web applications with automatic upgrades. It supports multiple programming languages and is known for its scalability and ease of integration with other Azure services, facilitating a broad range of web and mobile development projects.
Room for Improvement: ServiceNow faces challenges with its complex licensing model, high cost for additional modules, and sometimes lacks a modern interface, especially in mobile support and performance analytics. Debugging custom configurations can also be problematic. Conversely, Azure App Service could improve transparency in its billing processes, address integration limitations, and enhance logging capabilities, as users report occasional slowness and unclear costs.
Ease of Deployment and Customer Service: ServiceNow supports versatile deployment in public, private, and hybrid clouds, allowing flexibility based on organizational needs. However, the complexity can result in varied customer service experiences. In contrast, Azure App Service offers robust public cloud deployment options with generally well-received customer service, though some users experience issues with responsiveness as the platform grows.
Pricing and ROI: ServiceNow is often viewed as an expensive option with intricate licensing that can escalate costs as usage scales. Despite this, it delivers substantial ROI through process efficiency and its capability to replace multiple systems. Azure App Service provides more flexible pricing tiers, often seen as cost-effective for varying business needs, although premium services can raise costs. Its cloud-native features support robust ROI through effective scalability and performance.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
The return on investment is good when implementing for ourselves and for other clients.
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
Regions like Europe, the US, Canada, and India provide very good and immediate support.
Microsoft provides support for a lot of add-on or customized integration requests.
The support is exemplary and deserves a perfect rating.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
I have contacted them four to five times over the past two years, and they have been quite helpful.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
I find Microsoft Azure App Service to be quite stable.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
ServiceNow is stable enough.
Deploying Logic Apps in a private network environment becomes complicated due to the extensive white testing and configurations needed at the networking layer.
They should improve the learning curve, enhance documentation, and focus on best practices.
Microsoft's support and technical aspects like installation complexity could use enhancement.
There is a need for bug or error tracking in ServiceNow.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have.
Pricing is a concern.
It is an expensive product, primarily due to the licensing fees.
The price of Microsoft Azure is comparable to Microsoft AWS and Google.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
The integration capabilities of Microsoft Azure App Service have greatly enhanced my ability to handle global web operations and support various functions, which were previously challenging without such integration.
The best features of Microsoft Azure App Service are its capacity for scalability, security, and basic support functionalities.
The product is easy to maintain and deploy.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
Microsoft Azure App Service is an HTTP-based mobile application development platform and solution. It is designed to enable organizations to completely control their application development and hosting processes.
Microsoft Azure App Service Benefits
Some of the benefits that come from using Microsoft Azure App Service include:
Microsoft Azure App Service Features
Some of the many useful features Microsoft Azure App Service has to offer include:
When users choose to employ the Microsoft Azure App Service solution, they gain access to many different capabilities. These features include:
Reviews from Real Users
Microsoft Azure App Service’s versatility offers organizations that use it a great deal. It is a very complete, ready-to-use, out-of-the-box mobile development solution that gives users the capabilities that they need to design their mobile applications with the greatest level of ease. In addition, users can employ the cloud to scale operations so that their applications have the proper amount of space to run at the time that they need it.
Andriy L., the Azure practice leader at a computer software company, writes, “I like that it's a ready-to-use, out-of-the-box solution that provides all of the necessary functions for customers, such as codes that can be quickly switched from the production version, or test and DEV versions to production.”
Yasir M., a solution architect at Komatsu, writes, "The best feature is scalability, which allows you to target potential clients worldwide by connecting the application to a local server. This makes the application readily accessible, and the response time will be much better."
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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