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reviewer930951 - PeerSpot reviewer
Assistant Manager at a educational organization with 1,001-5,000 employees
Real User
Straightforward installation, but the user interface could be more user-friendly
Pros and Cons
  • "I felt the installation to be straightforward."
  • "The interface could be more user-friendly."

What is our primary use case?

We use the solution for virtual meetings. 

What needs improvement?

The interface could be more user-friendly. I am only referring to my limited personal experience. This should not present an issue for an experienced user. 

It's a little bit hard for me to type the numbers, as we mostly use Teams, meaning our experience is lacking. I have used the solution on several occasions, although not too many. This difficulty could, perhaps, be chalked up to my lack of experience. 

For how long have I used the solution?

We have been using Zoom for one or two years.

How was the initial setup?

I felt the installation to be straightforward. 

I do not know for certain how long this process lasted, perhaps 15 minutes.

Buyer's Guide
Zoom
April 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
850,028 professionals have used our research since 2012.

What about the implementation team?

One can handle the installation on his own, as I have made use of the solution on several occasions. I have endorsed the solution in the past and make use of it myself, so I do not need recourse to the information. 

What's my experience with pricing, setup cost, and licensing?

As I am not in charge of managing Zoom, I cannot speak for the licensing requirements. I believe that all of their licenses are purchased, so that they may use the solution for their teaching purposes. 

What other advice do I have?

I assume that the solution is cloud-based, although I cannot say for certain as I am just a user. 

The solution has so far been fine for me and has not presented too many issues. 

I do not know for certain how many users are using the solution in our organization, although I would estimate this figure to exceed 1,000, maybe reaching several thousand. I know there are at least a thousand. As we are a university, we have several thousand people, numbering more than 10,000 students, some of whom are making use of the solution. However, there are those who are not, so I cannot only guess at the number. At least a thousand seems reasonable. 

I would recommend the solution to others, although there is really no choice in its use, as this is done out of necessity. 

I rate Zoom between a six and seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Bachelor of Science - BSField Of StudyMechanical Engineering at University of Energy and Natural Resources
Real User
Grid-view, selective muting, and audio-only options have helped continue work when we can't meet in person
Pros and Cons
  • "The grid view option is great, as you get to see everyone who is in the video conference at the same time."
  • "I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world."

What is our primary use case?

I mostly use the software for lectures and it has been really helpful. I use it for group studies, assignments, and business meetings.

My team and I had to finish a project within that period and since we couldn't meet, we usually collaborated on Zoom. We met with ourselves and sometimes with our supervisor and we were able to finish the project days before the lockdown was lifted. We were happy that we were able to achieve this goal, as it was very difficult for others.

How has it helped my organization?

Since the lockdown began and my partners and I were not able to step out for business meetings, Zoom came in handy and we were able to accomplish many feats within that period. These included project management, project completion, and project counseling.

Now, we don't have to go out and meet unless it cannot be avoided. With the inception of Zoom, we are able to collaborate anytime, anywhere, any day. We are able to achieve just as much as we would have if we were meeting and sometimes we are able to get a lot more done.

What is most valuable?

The grid view option is great, as you get to see everyone who is in the video conference at the same time.

I like the feature that you can select a particular member and see them on the full screen.

Video conferencing is great but Zoom has been on a different level. I like that feature that gives the host permission to mute everyone except themselves, and then unmute them anytime they need someone to talk

In order to save bandwidth, the feature of turning off video has been really great. We can switch them to audio-only when the video is not necessary.

What needs improvement?

I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world. This would allow the participants to somehow move around, talk to others privately just like you'd meet someone at the office, or talk to colleagues before a conference or board meeting starts.

Being able to edit Google Docs in Zoom would be helpful. For example, co-editing a file with a colleague using Zoom would be nice.

For how long have I used the solution?

I've started using zoom since the first pandemic was initiated and I've been using it ever since.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
April 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
850,028 professionals have used our research since 2012.
Consultant at Commercial Metals Company
Real User
Easy to implement and use, but there are active concerns with respect to security
Pros and Cons
  • "Zoom is easy to use and makes it easy to communicate with people remotely in meetings."
  • "The inclusion of some more advanced security features would be an improvement."

What is our primary use case?

I manage our team that provides solutions to our clients.

We use Zoom to conduct virtual meetings. We use it to communicate internally, as well as with our customers.

What is most valuable?

The most valuable feature is teleconferencing. This tool is good enough for employees who want to be able to work at home.

Zoom is easy to use and makes it easy to communicate with people remotely in meetings.

What needs improvement?

The quality of this solution is depending on the internet connection, and as such, can sometimes be unstable.

There are some security issues with Zoom, which is something that needs to be resolved. The inclusion of some more advanced security features would be an improvement.

For how long have I used the solution?

We have been using Zoom for about one year.

What do I think about the stability of the solution?

Given that all of the employees are working from home, we use this solution every day for teleconferencing. The only issue we have had with instability is due to our internet connections.

What do I think about the scalability of the solution?

This solution is very scalable. The entire company is using Zoom, although our meetings generally have less than 30 people.

How are customer service and technical support?

We have been able to resolve our own problems without assistance from the vendor. It is very easy to use.

Which solution did I use previously and why did I switch?

We use multiple solutions for virtual meetings and conferences including Zoom, Microsoft Teams, and Webex. For meeting with enterprise clients, we generally use Microsoft Teams. When it comes to meeting with the public, we more often use Zoom.

How was the initial setup?

The initial setup is very easy.

What about the implementation team?

Our in-house team implemented Zoom for our use.

What other advice do I have?

My advice for anybody who is implementing this solution is that it can be used for non-critical information. However, due to active security concerns, at least in the short-term, meetings that contain critical or private information should be conducted on another platform.

In terms of how I would rate this product, I would score the quality of audio and video at about seven out of ten. Security-wise, however, I am worried about it.

Overall, I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Graeme Trevayne - PeerSpot reviewer
Managing Consultant at Mencius
Real User
Top 10
Easy to set up, the breakout rooms are useful, and setting up a meeting is easy with the Mozilla plug-in
Pros and Cons
  • "The Mozilla extension is useful to schedule meetings."
  • "It is difficult to see and control whether you're muted or not, so the interface should be improved."

What is our primary use case?

I use Zoom for keeping in touch with friends in the UK. We've done a virtual open-mic concert and also done virtual pop-quizzes on it.

What is most valuable?

The most valuable feature is the breakout room, which we found useful for the pop quiz.

The Mozilla extension is useful to schedule meetings.

What needs improvement?

It is difficult to see and control whether you're muted or not, so the interface should be improved.

When people are messaging, often they accidentally message the entire group rather than a single person. This is something else that can be made more clear.

Security is a concern with this product, so I would not do anything commercial using it. The need to work on their reputation as far as security goes.

For how long have I used the solution?

I started using Zoom about two weeks ago.

What do I think about the stability of the solution?

The stability is fine and we haven't had any issues. However, many people aren't convinced that it's robust enough to be a corporate tool at the moment.

What do I think about the scalability of the solution?

It can handle lots of users.

How are customer service and technical support?

I have not needed to contact technical support.

Which solution did I use previously and why did I switch?

We tried to use Skype, but the problem with Skype is that it doesn't work on Apple Macs. It says that it does, but it never logs in. Because of this, we had to find an alternative.

We use Microsoft Teams for work-related communication, whereas I use Zoom for personal conferencing. I would say that Microsoft Teams is a little more corporate, as you need to have a Microsoft account. 

How was the initial setup?

It was easy enough to set up.

What's my experience with pricing, setup cost, and licensing?

I have been using the free version of Zoom.

What other advice do I have?

My advice for anybody who is considering Zoom is that it is ok for social use. It's easy to use and it supports a lot of users. It is easy to set up as a free service.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Systems Administrator - Microsoft & LINUX at TCS Pvt. Ltd.
Real User
Easy to use, works well with low bandwidth, and saves us a lot of money in travel expenses
Pros and Cons
  • "The best thing about Zoom is that it is very easy to use."
  • "It is important for us to have Zoom integration with our Active Directory environment."

What is our primary use case?

We have more than twenty area offices across the country, and this solution provides us with Video Conferencing for collaboration and meetings.

How has it helped my organization?

Previously, our management or training staff had to travel cross-country for meetings. The expenses associated with transportation and lodging were significant. Now with the help of this solution, we can create an interactive session with our audience. We have met deadlines related to business issues and making decisions with the help of Zoom VC. It is a very cost-effective solution.

What is most valuable?

The best thing about Zoom is that it is very easy to use. You can easily schedule a meeting and invite anyone, with or without a Zoom account. It is also able to integrate with Polycom devices.

What needs improvement?

It is important for us to have Zoom integration with our Active Directory environment.

What do I think about the stability of the solution?

We have conducted lots of meetings with Zoom and have found it to be a very stable solution.

How are customer service and technical support?

We have had a good experience with customer support. They immediately respond to our queries and problems. 

Which solution did I use previously and why did I switch?

We had previously used Polycom, but it did not work well in a low bandwidth environment.

How was the initial setup?

It is a cloud-based solution, so installation does not require too much expertise.

What's my experience with pricing, setup cost, and licensing?

Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense.

Which other solutions did I evaluate?

We evaluated Lifesize Video Conferencing, Onstream Webcasting, and ClickMeeting. These VC solutions did not fulfill our requirements.

What other advice do I have?

If you have a large audience then you must go with the Zoom Video Conferencing Solution. With this solution, you will have good picture quality without any distortion, and you will enjoy multiple features at a very cheap price.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ahmad Hida - PeerSpot reviewer
Application and BI manager at Ithmaar-solutions
Real User
Top 5Leaderboard
Reliable, stable, and performs well
Pros and Cons
  • "The most valuable features of Zoom for enhanced team collaboration are its high video quality, comprehensive meeting features, and reliable performance."
  • "I would appreciate it if the updates weren't so frequent."

What is our primary use case?

We use Zoom for our daily maintenance since we mainly work online and our team members are in different cities. It helps us hold meetings and collaborate on projects efficiently.

What is most valuable?

The most valuable features of Zoom for enhanced team collaboration are its high video quality, comprehensive meeting features, and reliable performance. It is also quite user-friendly and the sound quality is good.

What needs improvement?

While Zoom is an excellent product overall, I would appreciate it if the updates weren't so frequent.

For how long have I used the solution?

I have been using Zoom for three years.

What do I think about the scalability of the solution?

We have 15 users at our company that use Zoom daily.

How was the initial setup?

Setting up Zoom was straightforward and took almost no time at all. Just downloading the file and following the instructions made it easy. Deployment can be completed in just a couple of minutes, and adding a custom logo is a simple process.

What was our ROI?

Zoom has provided a positive ROI by saving time and money through remote meetings, eliminating the need for in-person gatherings, and reducing costs associated with travel and office space.

What other advice do I have?

Overall, I would rate Zoom as a ten out of ten. It is reliable, stable, and performs well. I would recommend it to others.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Manager, IAM (Des317) at Inspira Enterprise
Real User
Top 5Leaderboard
Has good scalability and an easy setup process
Pros and Cons
  • "It is a stable product."
  • "The platform's feature for screen sharing needs improvement."

What is our primary use case?

We use Zoom for meetings, conferencing, and presentation purposes. We use it for end-user management as well.

What is most valuable?

Zoom has all the essential features.

What needs improvement?

The platform's feature for screen sharing needs improvement. We should be able to pause it while checking emails or messages in a meeting room, similar to Webex.

For how long have I used the solution?

We have been using Zoom for a couple of years.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

We have 4,000 to 5,000 Zoom users in our company. It works fine in terms of scalability. We have plans to increase the number of users.

Which solution did I use previously and why did I switch?

Different organizations use different collaboration tools. I use Zoom as it is easy to use, and my current organization uses it. I use Webex and Teams as well.

How was the initial setup?

The initial setup is easy. It requires five to ten minutes to complete. We need to download it on our system, register, and install it.

What about the implementation team?

We implemented the product in-house.

What other advice do I have?

I recommend Zoom to others and rate it an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Cagdas Kardas - PeerSpot reviewer
Operations Director at Berlitz
Real User
Great for delivering online language lessons
Pros and Cons
  • "The ability to record our online language lessons is great and helps our students"
  • "Our licensing model prevents us from switching off the meeting recording functionality"

What is our primary use case?

We are a language business, we utilize Zoom to hold virtual meetings with clients and customers, in addition we deliver our online lessons through Zoom. 

What is most valuable?

The features I find most valuable are its simplicity to use and we use the recording functionality within meetings. This helps students who may have missed a lesson for some reason, they can then pick up via the recorded session.

One other key feature for us is the centralized management of Zoom, our administration team finds this very useful. 

What needs improvement?

When we host meetings, all of our meetings are recorded. Some clients request that we do not record the meetings and we have to adhere to that. Unfortunately with our Zoom installation and licensing we are unable to switch to that configuration. In that scenario we have to utilize Google Meet for this type of client. 

What do I think about the stability of the solution?

The Zoom software product is very stable. 

What do I think about the scalability of the solution?

Approximately 70-75 users utilize Zoom within the organization, we can scale licenses up and down to suit our needs.

How was the initial setup?

I find the initial setup of Zoom very easy to follow and install. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user