Sr. Sales Consultant at a tech services company with 51-200 employees
Real User
Easy to set up, very reliable, and offers many great backgrounds
Pros and Cons
  • "The solution is stable and reliable."
  • "The solution could be a bit more user-friendly."

What is our primary use case?

I use the solution for meetings with friends or catching up with friends.

There are also some events I go to, which use to be physical, and now are virtual. There's a public speaking platform, a public speaking course that I participate in called Toastmaster. 

I also use the product for work calls with vendors or prospective clients.

What is most valuable?

I enjoy the background options on offer.

The initial setup is straightforward.

The solution is stable and reliable.

The scalability has been good. 

What needs improvement?

The solution could be a bit more user-friendly. Microsoft Teams, for example, is easier.

The stability could be a bit better. I find Microsoft Teams to be more stable. 

The security could be stronger. 

For how long have I used the solution?

I've been using Zoom for two years. 

Buyer's Guide
Zoom
April 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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What do I think about the stability of the solution?

The solution is reliable and the performance is good. I've never had stability issues. It doesn't crash or freeze. There aren't bugs or glitches. 

What do I think about the scalability of the solution?

From what I have seen so far, the scalability is good. A company can easily expand it if they need to.

How are customer service and support?

I've never directly dealt with technical support. I can't speak to how helpful or responsive they would be if you needed help.

Which solution did I use previously and why did I switch?

I'm also using Microsoft Teams. I prefer using Teams, as I'm more used to it and I find it more stable, and also more user-friendly.

How was the initial setup?

The initial implementation process was very simple and straightforward. It was not a complex or difficult process.

What about the implementation team?

The initial setup was handled with the help of my IT team.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee. We have an internal team that deals with licensing, and therefore I can's speak to any extra costs involved.

What other advice do I have?

I'm a generic user. I don't have a business relationship with Zoom.

I am using a current version of the solution.

I would recommend them to use Teams for a professional setup, as it's more stable and more user-friendly. From what I understand, there are more security measures there, since it's a Microsoft product. I prefer that.

I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Partner at a tech services company with 1-10 employees
Real User
Good solution for multiple people needing to share screens
Pros and Cons
  • "The ability to discuss and share training content would be the most valuable features of Zoom."
  • "I have had small issues with the virtual backgrounds. I would like to see improvements with this feature."

What is our primary use case?

I use Zoom for any calls where there are more than two or three individuals required to talk and share screens. I also use Zoom for trainings.

What is most valuable?

The ability to discuss and share training content would be the most valuable feature of Zoom.

What needs improvement?

I have had small issues with the virtual backgrounds. I would like to see improvements with this feature.

For how long have I used the solution?

I have been using Zoom for four years.

What do I think about the stability of the solution?

I have not had any concerns with Zoom.

What do I think about the scalability of the solution?

I have not used it for a large number of people, but for the numbers we use the solution for, it has worked.

Which solution did I use previously and why did I switch?

Zoom has always been my primary solution. I have used Google Meet a little as well.

How was the initial setup?

The initial setup of Zoom is straightforward. 

What about the implementation team?

We install on our own, with one technical individual for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

As an organization, we are paying a license fee for Zoom. Personally, I use the free version.

What other advice do I have?

Zoom is convenient and useful, I would recommend this solution. I rate it a 7 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
April 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,236 professionals have used our research since 2012.
Account Manager, Cybersecurity at a tech services company with 11-50 employees
MSP
Cost-effective, simple to install, and user-friendly
Pros and Cons
  • "The most valuable feature is the ease of use."
  • "Zoom security could be improved."

What is our primary use case?

We use Zoom primarily for virtual meetings.

What is most valuable?

The most valuable feature is the ease of use.

It is very simple to use.

What needs improvement?

Zoom security could be improved.

For how long have I used the solution?

We have been using Zoom for two to three years.

What do I think about the stability of the solution?

Zoom is a stable product.

What do I think about the scalability of the solution?

Zoom is scalable.

We currently have two main users, because we have a shared account.

How are customer service and support?

We have not contacted technical support.

How was the initial setup?

The initial setup is straightforward.

This solution will be deployed and maintained by one technical person.

What about the implementation team?

We completed the installation ourselves.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid on a yearly basis.

There are some additional costs.

What other advice do I have?

I would recommend this solution to others who are considering using it.

It's easy to use, and cost-effective.

I would rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Principal Consultant at a tech services company with 51-200 employees
Real User
Convenient, highly reliable, and simple implementation
Pros and Cons
  • "The solution is great it meets all of our needs, most people have the solution, and it is convenient to use."

    What is our primary use case?

    We use Zoom for virtual meetings and for technical support.

    What is most valuable?

    The solution is great it meets all of our needs, most people have the solution, and it is convenient to use.

    For how long have I used the solution?

    I have used Zoom within the past 12 months.

    What do I think about the stability of the solution?

    The solution is stable and highly reliable.

    What do I think about the scalability of the solution?

    I have found Zoom to be scalable.

    We have approximately 17 users that are using this solution.

    How are customer service and support?

    I have not needed to contact the support.

    Which solution did I use previously and why did I switch?

    I have used Microsoft Teams but Zoom is our companies platform of choice.

    How was the initial setup?

    The implementation is simple. You download the application and run it. It is very straightforward.

    What about the implementation team?

    We do not require a technical team for the implementation or maintenance.

    What's my experience with pricing, setup cost, and licensing?

    I am using the free version of the solution. However, it has a time limit of 45 minutes for meetings. We do not have meetings longer than 45 minutes, it is fine for us.

    What other advice do I have?

    I rate Zoom an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    CTO at a tech services company with 501-1,000 employees
    Real User
    Easy to conduct and join meetings, with a customizable backdrop to shroud your surroundings
    Pros and Cons
    • "The most valuable feature is the ability to connect to and conduct meetings."
    • "They need to improve the background feature, to be able to set a background without interfering with the current background."

    What is our primary use case?

    The primary use case of this solution is for meetings and interviews.

    What is most valuable?

    The most valuable feature is the ability to connect to and conduct meetings.

    What needs improvement?

    They need to improve the background feature, to be able to set a background without interfering with the current background. For example, if your home needs some tidying up you don't want people to see your things.

    Currently, you can change the background but it's a lot of work. If they have to ability to cut the background that would be much better.

    For how long have I used the solution?

    I have been using Zoom for two years.

    What other advice do I have?

    I sell cybersecurity services.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    CEO at a tech services company with 51-200 employees
    Real User
    Good meeting option when physical attendance is not possible; lacks sufficient customization
    Pros and Cons
    • "A good option for online meetings."
    • "There is insufficient customization."

    What is our primary use case?

    My primary use case is for meetings. I'm a Zoom customer. 

    What is most valuable?

    I like the whole application and it's a good option for meetings when it's difficult to attend in person.

    What needs improvement?

    I'd like to see some more customization and the ability to increase meeting length without cost. 

    For how long have I used the solution?

    I've been using this solution for nearly four years. 

    What do I think about the stability of the solution?

    The solution is stable. 

    What do I think about the scalability of the solution?

    Zoom is sufficiently scalable for my needs. 

    How was the initial setup?

    The initial setup was simple. 

    What other advice do I have?

    I rate this solution seven out of 10. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Regional Manager - Bangladesh at a comms service provider with 5,001-10,000 employees
    Vendor
    A stable and scalable solution which can easily be installed on one's own
    Pros and Cons
    • "The solution is stable."
    • "The interface could be more user friendly."

    What is our primary use case?

    We use the solution for virtual meetings, for educating at home. 

    What is most valuable?

    The solution is pretty good. 

    What needs improvement?

    The interface could be more user friendly. 

    For how long have I used the solution?

    I have been using Zoom for a year.

    What do I think about the stability of the solution?

    The solution is stable. 

    What do I think about the scalability of the solution?

    The solution is scalable. 

    For the moment, we do not have plans to increase the number of users. 

    How are customer service and support?

    I have not had occasion to contact tech support. 

    Which solution did I use previously and why did I switch?

    Prior to Zoom, we used Teams.

    What about the implementation team?

    Installation can be handled on one's own. Even my children can do this. 

    What other advice do I have?

    We use Zoom in our office because our company is contracted with it. We are comfortable with its use and everyone can utilize it. We also have Teams. 

    The way the solution works is that the school provides the students with a link, which they use to connect to their teachers over their laptops. This is how classes are conducted online. 

    I rate Zoom as a six to seven out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Operations Manager at a tech services company with 11-50 employees
    Real User
    Great for virtual meetings; can be used anywhere and anytime
    Pros and Cons
    • "Easy to use whenever and wherever necessary."
    • "The solution lacks security."

    What is our primary use case?

    I use this product on a daily basis for virtual meetings and calls. We are a relatively small organization but use it often. I also use it for some of my private calls.

    What is most valuable?

    Zoom is very easy to use and the scheduling is very good. We can share a link whenever and wherever we like.

    What needs improvement?

    The solution should be more secure because sometimes files are shared and presentations are recorded. 

    For how long have I used the solution?

    I've been using Zoom for almost two years. 

    What do I think about the stability of the solution?

    The stability is quite good; I'm using the free version, so there is a 40-minute time limit. Everyone knows about that and it's not a big issue, you can always reconnect. 

    How was the initial setup?

    The setup is very easy, anyone can do it.

    What other advice do I have?

    I rate the solution eight out of 10. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user