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reviewer1704000 - PeerSpot reviewer
Head of Information technologies systems department at a manufacturing company with 51-200 employees
Real User
Overall good quality, reliable, and simple installation
Pros and Cons
  • "The overall quality of Zoom is very good, it performs well. The interface works well."
  • "Zoom often does fixes or checks the vulnerability of their solution. However, they could increase security."

What is our primary use case?

We use Zoom for virtual meetings.

What is most valuable?

The overall quality of Zoom is very good, it performs well. The interface works well.

What needs improvement?

Zoom often does fixes or checks the vulnerability of their solution. However, they could increase security.

For how long have I used the solution?

I have been using Zoom for approximately two years.

Buyer's Guide
Zoom
April 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
850,028 professionals have used our research since 2012.

What do I think about the stability of the solution?

Zoom is stable.

What do I think about the scalability of the solution?

We have approximately 100 users using the solution in my organization.

How was the initial setup?

the installation is straightforward, it only takes a few minutes.

What about the implementation team?

I did the implementation of the solution myself. We have one or two engineers that support this soltuion.

What's my experience with pricing, setup cost, and licensing?

We are using the free version of the solution.

What other advice do I have?

I rate Zoom an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer938853 - PeerSpot reviewer
Regional Sales Director - India & Middle East at a computer software company with 201-500 employees
Real User
Stable, secure, and easy to use
Pros and Cons
  • "The most valuable feature is how stable Zoom is. Compared to other collaboration tools, I haven't seen Zoom crash often. Zoom is also better in terms of security. From a usability perspective, a user's perspective, the overall experience of using Zoom is very good. It's a simple, fast, very seamless solution, and pretty lightweight."
  • "Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative."

What is our primary use case?

My primary use case is for virtual meetings. 

What is most valuable?

The most valuable feature is how stable Zoom is. Compared to other collaboration tools, I haven't seen Zoom crash often. Zoom is also better in terms of security. From a usability perspective, a user's perspective, the overall experience of using Zoom is very good. It's a simple, fast, very seamless solution, and pretty lightweight. 

What needs improvement?

Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative. 

For how long have I used the solution?

I have been using Zoom for over two years. 

What do I think about the stability of the solution?

Zoom is very stable. The performance is much better compared to similar collaboration tools. 

How are customer service and support?

I have never directly contacted Zoom's technical support. My organization has a centralized IT team. 

Which solution did I use previously and why did I switch?

Before switching to Zoom, I used Skype for Business. Skype for Business was very heavy, unstable, and difficult to use. It consumed a lot of memory and the overall experience wasn't very nice. 

As an organization, we sometimes use Microsoft Teams as well, but I always prefer using Zoom. The interface is very simple and elegant. 

How was the initial setup?

The installation was a breeze. 

What about the implementation team?

I implemented through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

There is a license to pay for, but my company takes care of that. I don't actually spend anything. 

What other advice do I have?


There are over 200 people in my organization using Zoom. As for maintenance, there are periodic updates from time to time, but there aren't a lot of operational challenges. It's purely cloud-based, which adds great value, and there are no challenges in maintaining it. 

I would rate Zoom an eight out of ten. I recommend it to anyone who wants to start using it.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
April 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
850,028 professionals have used our research since 2012.
reviewer1709688 - PeerSpot reviewer
Senior Advisor at a financial services firm with 201-500 employees
Real User
Useful for virtual meetings
Pros and Cons
  • "Zoom is useful for virtual meetings."
  • "Zoom could be improved by making it easier to join meetings. It can be a bit confusing because sometimes you need meeting IDs and logins, sometimes you don't."

What is our primary use case?

I primarily use Zoom for virtual meetings with clients. I don't have Zoom installed, so I have to join through the web. I only use the browser version. 

What is most valuable?

Zoom is useful for virtual meetings. 

What needs improvement?

Zoom could be improved by making it easier to join meetings. It can be a bit confusing because sometimes you need meeting IDs and logins, sometimes you don't. 

For how long have I used the solution?

I have been using Zoom for about two years. 

What do I think about the stability of the solution?

I've had no issues with Zoom. It has been stable. 

How are customer service and support?

I have never contacted technical support. 

What's my experience with pricing, setup cost, and licensing?

There are no licenses or subscriptions. Zoom is free. 

What other advice do I have?

I would rate Zoom an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Information Technology System Engineer at State Informatics Limited
Real User
Stable, good quality, and the remote desktop control feature is helpful
Pros and Cons
  • "The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure."
  • "I would like to be able to have multiple users open and collaborate on a document at the same time."

What is our primary use case?

Some of our clients use Zoom for video conferencing, so we use it to have meetings with them.

What is most valuable?

The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure. The remote features all us to do this.

The conference call meeting is a good feature.

I get quick access and the performance is good.

The quality is good and video meetings are very clear.

What needs improvement?

I would like to be able to have multiple users open and collaborate on a document at the same time.

For how long have I used the solution?

We have been using Zoom for two years.

What do I think about the stability of the solution?

Zoom is a stable solution, which is why we're using it.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and technical support?

I would rate the technical support an eight or nine out of ten.

Which solution did I use previously and why did I switch?

Most of the time, we use Microsoft Teams for our meetings. Our choice of video conferencing or virtual meeting software depends on what the client is using.

With some of the other products that we have used, we have experienced poor quality and lost connections. I don't think that it is related to our network because when I switch to Zoom, it works fine.

What other advice do I have?

Overall, Zoom is a good product and I recommend that people use it.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Dan Sava - PeerSpot reviewer
Presales Engineer at Smart ID Dynamics
Real User
Simple interface, the quality is good, and you can host a lot of people in a meeting
Pros and Cons
  • "The interface makes it simple to use."
  • "Having easier access to recorded meetings, being able to download them fast, and playing them back would be helpful."

What is our primary use case?

I use Zoom for video conferencing with my colleagues or with our partners.

What is most valuable?

The most valuable features are the quality, the number of people that you can have in a meeting, and the interface.

The interface makes it simple to use.

What needs improvement?

I would like to see a "raise hand" feature added to Zoom that gets the presenter's attention.

Having easier access to recorded meetings, being able to download them fast, and playing them back would be helpful.

For how long have I used the solution?

We have been using Zoom for a few years.

What do I think about the stability of the solution?

This is a stable solution. We use Zoom occasionally and not on a daily basis but we have not had any trouble with crashes or glitches.

What do I think about the scalability of the solution?

We use the software with our partners to conduct webinars and we haven't had any trouble with scalability that I know of.

Which solution did I use previously and why did I switch?

There are a lot of webinars that are transmitting in either Zoom or Webex but we normally use Zoom.

What other advice do I have?

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Operational Analyst and Architect at Hobu Online
Real User
Top 10
Performs well and good user interface
Pros and Cons
  • "Zoom's interface is nice and has good performance."
  • "I did not see a Whiteboarding feature when using Zoom. They should add this in the next release."

What is our primary use case?

We are using Zoom for virtual meetings in our company internally and externally.

What is most valuable?

Zoom's interface is nice and has good performance.

What needs improvement?

I did not see a Whiteboarding feature when using Zoom. They should add this in the next release.

For how long have I used the solution?

I have been using Zoom for approximately one year.

What do I think about the stability of the solution?

The solution is stable, However in the early days of the solution there were some bugs, they have fixed those issues. 

Zoom needs good network bandwidth to perform well.

What do I think about the scalability of the solution?

We have 10 people in my organization using Zoom.

How are customer service and support?

I have not used the support from Zoom.

Which solution did I use previously and why did I switch?

I have previously used OpenMeetings, Skype, TeamViewer, and Webex, I have found Zoom has a better interface and is more organized.

How was the initial setup?

The setup is in the middle range of difficulty, it is not easy and not complex.

What's my experience with pricing, setup cost, and licensing?

The price of Zoom is a bit expensive.

What other advice do I have?

My advice to others is for them to evaluate all the options and see which is the best fit with the features they want, such as security, whiteboarding, and remote control. Depending on the combination of features required, some other tool might be better.

I rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1125813 - PeerSpot reviewer
IT Support Team Leader at a tech services company with 201-500 employees
Real User
A good solution for small and medium sized organizations
Pros and Cons
  • "A stable option that is good for small to medium sized companies with limited use."
  • "Additional end-user features like polling would be beneficial."

What is our primary use case?

We use Zoom for visual meetings, conferences, presentations, and webinars.

What is most valuable?

Zoom is more stable than other applications. 

What needs improvement?

Additional end-user and client features could be added. There are features available on Microsoft Teams that are not available on Teams. I would like to be able to push out the polling or voting questionnaire.

For how long have I used the solution?

We have been using Zoom for 3 or 4 years. Currently, there are approximately 20 users.

What do I think about the stability of the solution?

Zoom is stable.

What do I think about the scalability of the solution?

It is a scalable solution.

Which solution did I use previously and why did I switch?

We currently use Microsoft Teams as well as Zoom.

How was the initial setup?

It is a cloud-based solution so it is very simple to setup. It takes only a few hours to setup the central management.

What about the implementation team?

We used an in-house team to install Zoom.

What's my experience with pricing, setup cost, and licensing?

There is a licensing fee required to use Zoom.

Which other solutions did I evaluate?

I have tried Cisco WebEx and would put it in the same class as Zoom.

What other advice do I have?

Zoom is perfect for small and medium sized organizations with limited use. Compared to other products it is good. I would rate Zoom an 8 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Systems Engineer at a manufacturing company with 1,001-5,000 employees
Real User
Reliable, scalable, and easy to use
Pros and Cons
  • "The most valuable features of Zoom are simplicity and reliability."
  • "I'd like to see more integration with Google Calendaring. When meetings are scheduled they are added into a Google Calendar. For example, if I am driving my car there are often times I have to pull off the road to join into a meeting as opposed to being able to click the link and have it startup. Sometimes I can do that, sometimes I can't, it all depends on how the meeting was generated initially."

What is our primary use case?

We use Zoom primarily for virtual meetings and remote assist sessions, where we take over control of somebody's computer.

What is most valuable?

The most valuable features of Zoom are simplicity and reliability.

What needs improvement?

I'd like to see more integration with Google Calendaring. When meetings are scheduled they are added into a Google Calendar. For example, if I am driving my car there are often times  I have to pull off the road to join into a meeting as opposed to being able to click the link and have it startup. Sometimes I can do that, sometimes I can't, it all depends on how the meeting was generated initially.

For how long have I used the solution?

I have been using Zoom for approximately three years.

What do I think about the stability of the solution?

Zoom is very stable, it is great.

What do I think about the scalability of the solution?

The scalability is good.

We have approximately 4,000 users that use Zoom in my organization.

How are customer service and support?

I have not needed to contact the support of Zoom.

What other advice do I have?

I recommend this solution to others.

Zoom is a superior product to the others that are on the market.

I rate Zoom an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user