TeamViewer Reviews

We use TeamViewer because sometimes our Cisco switches get disconnected on the remote side, and we connect to someone that has TeamViewer that is able to connect us again. He does it through his mobile laptop and gets connected back to the switch.

I use TeamViewer for personal and business use.

I have been satisfied with TeamViewer overall.

I have been using TeamViewer for approximately five years.

TeamViewer is stable.

The solution could have better scalability.

We have six people in my organization that use TeamViewer.

I have not contacted technical support.

The installation is very easy and it takes a minute.

The version of the solution we are using is free.

I would recommend this solution to others.

I rate TeamViewer a ten out of ten.

We use this product primarily for remote technical support and software upgrades. We have quite a number of computers in the field which would be costly to facilitate transportation to a service location.

It's faster to connect remotely than to facilitate transportation of equipment for service. Besides, it saves the organization tons of money.

• Viewing the client screen remotely and having full control of controls.
• Instant messaging is also good. 
• Mobile device support is also great.

Wish it would support multiple support persons at the same time to assist a client for situations that need team collaboration.

The pro version never hangs up as long as it is up to date. That said, it's a stable product.

It's one of the best in my opinion, especially the pro which even multinational companies could use.

Got support documentation and never needed to call customer service.

Yes, indeed Skype, but that was an improvisation, the alternative solution was not suited for the purpose.

Quite easy to set up and straightforward.

We implemented this solution internally.

It's worth every penny; I would recommend it any time.

TeamViewer is affordable and also features a limited free version to test it out.

I have always known TeamViewer, but we tried some Microsoft solutions.

In terms of performance, TeamViewer doesn't take much of your computer/device resources to run.

• The ability to connect to and control remote PCs across various NAT and firewall barriers.
• The ability to interact with the computer prior to end-user login.

We have a lot of remote offices, and without the ability to remotely control the computers at these properties, my job would be much more difficult to perform. I'd otherwise have to jump on a plane to address any and every hardware or end-user situation that pops up. Other competing products, such as LogMeIn and VNC Server, don't offer the same mix of functionality and security.

Quick User Switching has a very nasty tendency to render the screen output unstable. If my remote work requires switching logins on the remote computer, TeamViewer's video output will cut out completely and I'd have to instruct the end user over the phone to either restart the computer, or end and then restart the session in order to restore video output. In cases where even this doesn't resolve the issue, I've had to resort to the built-in RDP application in Windows, which, of course, makes it impossible for the end user to interact with the computer for troubleshooting.

I have used this solution for two years.

TeamViewer apparently has compatibility issues with Dell's ImageAssist utility (which we use to author and deploy corporate Windows 10 images). Specifically, the way it interacts with a computer's video drivers isn't exactly supported, so I've had to install it post-imaging. That's likely a problem that Dell has to get straightened out.

I've used several flavors of VNC apps in the past. They were OK, but it took work to make them secure out of the box (insofar as a VNC solution can be secure). I've used LogMeIn before also, but it didn't provide the same level of functionality and versatility as TeamViewer. Plus, it had trouble traversing some firewall solutions.

Initial setup was straightforward. Nothing complicated. Just kept clicking Next, basically.

An in-house team implemented it. My advice would be to research how the program interacts with your imaging solution if you're baking it into your corporate image.

$3000+ for a corporate license was steep, I must say. But if your options are between remote support and hopping on a plane (such being the case in my company and industry), you'll make the money back in saved travel expenses alone.

I'd say consider TeamViewer if your company has several geographically separate branch offices. If you're primarily supporting systems in a single building, I think more cost-effective solutions are available. But of course, go with what works best for your given network setup.

The most valuable feature has been the ability to give control to others for support purposes.

This solution could be improved by offering more flexibility in terms of usage.

I have been using this solution for three years. 

This is a stable solution. 

This is a scalable solution.

We have received good support from the customer service team although at times we have waited a long time in the queue. 

Neutral

The initial setup is simple and straightforward.

We use a paid version. The free version has some limitations and you're not able to make voice calls.

Not every solution is 100% and there's always room for improvement. 

I would rate this solution a nine out of ten. 

We use TeamViewer for remote technical support.

The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution.

The solution could improve by increasing or removing the time limitation on the use of a session.

I have been using TeamViewer for approximately one year.

TeamViewer has been stable.

The solution is scalable.

We have approximately 10 percent of our workforce using TeamViewer which includes all departments.

We have not faced any issue contacting support.

I have not used other solutions previously.

The installation is straightforward, it took less than one minute to do.

I did the implementation of the solution. Most users can do it themself.

We are not using the solution for commercial use therefore it is free to use.

I would recommend this solution to others.

If someone is looking for a remote connection and support solution, this is a good choice. It's very straightforward to use.

I rate TeamViewer an eight out of ten.

I mainly use TeamViewer for support.

I can use TeamViewer on my client's systems. I install the TeamViewer on the office system and with this, I can connect with the server and PC client, and I am free to work when I need to on the client's system.

The most important feature of TeamViewer is its ease of use.

The installation and the update agent could improve.

I have been using TeamViewer for approximately five out of ten.

TeamViewer has been stable in my usage.

I have found TeamViewer to be scalable.

I have approximately three users that use this solution in my organization. We do not have plans to increase usage.

When we needed some support, we receive a very quick response.

We previously used LogMeIn. We switched to TeamViewer because of costs.

The installation is fine but with some versions, it can be complex. The whole implementation takes 50 minutes.

We have two people that do the support and maintenance of this solution.

We have evaluated the ROI when we started with this remote assistance solution but I don't have exactly the ROI or value.

TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users.

I suggest to others that are looking to implement a service is to evaluate exactly how many connections they need that will fit their needs.

I rate TeamViewer an eight out of ten.

I am using it more for meetings with my colleagues who happen to be at another worksite. I am using the meeting functionality more often now, compared to the remote-control functionality which I used more often previously.

I use it on a Windows PC.

It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect.

If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting.

It also renews automatically, annually, and you are only allowed to cancel it by applying for the cancellation 28 days in advance through a support ticket. They should really tend to that.

I have been using TeamViewer for a very long time. Previously, I used it as a personal tool to log in to my parents' or friends' computers to help them troubleshoot issues. About a year ago, I started looking for an alternative to using Skype for video meetings. In the end, I found TeamViewer’s meeting solution to be pretty smooth and suitable for use in China. I have been using that functionality, occasionally, for about a year.

The solution is very stable. 

I haven't used technical support.

We were previously trying to use Skype for Business for meetings. It did not work very well in China so we had to find something else.

In my opinion, the setup was not that complicated. I found it more difficult setting up the local Chinese version of Skype for Business. When I got the company to install TeamViewer instead, they found it much easier to register and connect.

It took just a few minutes of downloading, installation, and registration on the site and it was good to go.

The price is reasonable. However, it doesn't seem that anybody in my company wants
to spend.

My advice is to try it for free first.

For security reasons, we do not have an IT department that connects to the main IT infrastructure in our parent companies. So we have to come up with our own solutions at minimal costs.

At the moment, I only have three close colleagues using it in my organization. They are all on the technical side. We discuss engineering solutions and procedures during our meetings.

I have always felt that TeamViewer is extremely capable software and, in my many years of using its remote connection service, it has never let me down.

I use it to train remote employees on the database and to troubleshoot their computer for them

Before TeamViewer, our remote personnel had to rely on taped video training, but now they get one-on-one training as I walk them through things on their computers.

The ease in which it operates. I have been able to get complete computer novices in different time zones to download and install the program with ease so that I could troubleshoot their computer issues.

Only the paid version allows for file transfer. Also, it is annoying that I have to upgrade every time they release a new version because I can't use an older version to access a new one even if my version is paid and their version is a trial.

Only stability issues were due to Internet speed or instability.

No, it is easily scalable.

Satisfactory

Yes, we used LogMeIn. A colleague turned me onto this as a cheaper alternative that works even better.

Very easy to setup. I have gotten computer novices to install and run the program with just a few word of instruction.

There is a free version. Try it out. You will like it. Then, at the end of the trial, make the purchase at the tier that fits your needs. You can always scale up.

Yes, LogMeIn. I preferred TeamViewer though.

Try the free version to evaluate. I am sure you will be satisfied.